# Booxi Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Booxi the right Scheduling solution for you? Explore 53 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143085/booxi/reviews --- Booxi 4.7 (53) [View alternatives](https://www.capterra.com/p/143085/booxi/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Booxi Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews JR Justin R DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “The text and email automatic function is so nice for our customers. “ March 29, 2021 MR Monica R Gallery OwnerFine Art, Self-employedUsed the software for: Less than 6 months. “The calendar for online booking for customers is not the first priority - scheduling for employees equivalent present on the site (in m case I did not need that).“ April 6, 2021 NF Noah F OwnerRetail, 2 - 10 employeesUsed the software for: More than 2 years. “Overall a great service with a high degree customisation available and easy to brand integrate.“ June 4, 2020 KG Keith G Owner/OperatorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Client notes do not come forward, or there is no indication a note exists the next time a client books an appointment, so you must go into their profile to confirm they haven't previously made specific requests.“ May 20, 2020 JR Justin R DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: Less than 6 months. “Different Scheduling types is very nice as wel. “ March 29, 2021 BO Bernhard O DirectorHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “When my business expanded, the functionalities were not sufficient anymore.“ March 31, 2022 ## Showing most helpful reviews Showing 1-25 of 53 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ryan G. Client administration Computer Software Used the software for: 1-2 years ### "Beautifully Designed Booking Software" June 19, 2019 5.0 Pros Wonderful layout of options for booking the right services/products every time. Cons I am hard-pressed to identify negative aspects of this platform. Fewer reminders could help (email wise). Review Source MD Maryse D. Owner Cosmetics Used the software for: 1-2 years ### "Outstanding service! It's easy, it helps me a lot and I saved so much time!" May 31, 2018 5.0 I saved so much time, and even if I'm not a tech-savvy person I find booxi very easy to use! Pros I love the client files feature! Before using booxi I was using a paper calendar and paper for my customer records. Now I can access my client file from anywhere, at any time, and it's really easy to use. I don't have papers anymore! In addition of the time I saved, what I also like about booxi is the feature that allows me to make a quick export of my client's list, with their contact information so I can easily send them news or promotions by email. Cons I would like to be able to associate a color to a service, so that I can see at a glance what services I offer during the day, without even have to read the name of the service in the calendar. Review Source CC Charlene C. Owner Retail Used the software for: 1-2 years ### "Good program and sinks with our POS so very positive for accounting purposes" June 6, 2018 4.0 We use it everyday to ensure our pet grooming business runs smoothly and most of our clients book on-line which is great! Pros I like the automatic confirmation, auto reminder, professional appearance, ease for our customers to book online. Cons Software needs more reporting features, it is very basic in design, we have a pet grooming business and we have been asking for more personalized features, dogs name, being able to have one client account with multiple pets (most customers have more than one dog) very difficult to track and creates many duplicates. Cumbersome to get quick history records on the fly when you need it quickly. Review Source LN Laura N. Nail technician Consumer Services Used the software for: 1-2 years ### "Booxi Online booking" May 15, 2020 5.0 I’ve never been disappointed. I occasionally have a technical issue in which I contact Booxi by email or call to get answers. Pros The fact that clients can easily book their appt at their convenience. Eliminates the back and forth of texting requests at odd hours of the day. Cons Sometimes I have issues with ics file with wrong info in it or cannot save appt on iPhone. Reason for choosing Booxi I haven’t looked around. I wanted to support a local company so my search was fast and easy. Review Source SW Sheryl W. Spa Owner/Esthetician Cosmetics Used the software for: 2+ years ### "Great service! " April 9, 2020 5.0 Pros I love the easy system. It’s user friendly, easy to navigate and my clients just love being able to book their own appointments with reminders! I would recommend this service to anyone! Thanks booxi!! Sheryl Windrem Cons There was nothing that I didn’t like about this software. Review Source JT Janie T. Owner Retail Used the software for: 6-12 months ### "Amazing customer support! And acquisition of new customers! " May 30, 2018 4.0 It brings me new customers, thanks to the online booking widget on my website and saves us a lot of time! Pros Online appointment booking: customers book their appointments outside business hours, it's great! We never miss the opportunity to acquire a new clients. booxi has optimized the work of the receptionist while simplifying our customer experience. Link with Lightspeed POS: Perfect Seamlessly integration with Lightspeed POS that allows us to manage different parts of our service and retail business. Activity Reports: I love this feature because I can see all the crucial metrics about my appointments at a glance. Cons It would be great to be able to customize even more the booking pop up, such as rearrange the order of the services. Review Source RC Robert C. Masso/Hypnothérapeute/soins énergétique Hospital & Health Care Used the software for: 2+ years ### "Very good in general" May 14, 2020 4.0 In general my experience is very good with the software. Pros Really enjoy the facility of use for the software. Cons I think more feature could be add for a better business experience but what is there now is very enjoyable. Review Source HD Heather D. Owner and General Manager Consumer Goods Used the software for: 6-12 months ### "Integrates with our Lightspeed Retail and Ecomm Site" May 16, 2020 5.0 The experience wasnt without hiccoughs but it is now a welcome and essential tool in our daily business activities. It works especially well in our website launch. Pros This straightforward software manages our calendar and is a great facilitator of our classes and private shopping sessions. Cons We use several workarounds to make it fit our business, and they took a bit of time, but it was overcome and successful Reason for choosing Booxi It made our store appear "with it" and progressive. Review Source JV Jeremy V. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Top Notch affordable software available in Canada" June 6, 2018 4.0 Accuracy, Saves time, less now shows, and puts our client in charge of picking a time frame that works for them from the comfort of there own home or office. Pros Its easy to use for all types of people includes staff and our clients. The reminders and thank u for visiting are the 2 additional things that make us stand out compared to others in our community Cons the note taking option is limited and other staff cant do notes under there name without having it private. Notes can not be done from an iphone. Only ipad or computer :( Review Source cB claudel B. Propriétaire Health, Wellness and Fitness Used the software for: 1-2 years ### "Booxi the easy solution" May 15, 2020 5.0 It is easy to do for the clients and gives me more time to focus on my work Pros That you can control how the appointment are set up,space between the appointment lots of options The customer service is great Cons That i cannot block many days in one shot I have to do them separatly Reason for choosing Booxi It was easy and had all I needed Review Source Emilie R. Massothérapeute Alternative Medicine Used the software for: 2+ years ### "Excellent service " March 29, 2021 5.0 Très satisfaite Pros Logiciel facile à utiliser Service à la clientèle excellent. Toujours un retour d appel et suivi rapide. Lors du premier confinement, j'ai été contacté par téléphone me disant que j'étais cliente depuis quelques années er que Booxi avait décidé de ne pas me charger mes frais mensuel le temps que la clinique à été fermé. Cons Il arrivait à l'occasion que le système lagg un peu Reason for choosing Booxi Logiciel fait à Montréal Review Source JG Julie G. Kinésiologue Health, Wellness and Fitness Used the software for: 2+ years ### "Super systèmes de rendez-vous" May 14, 2020 5.0 Super bonne dans l ensemble Pros Les gros plus : la facilité , les rendez-vous en ligne et le support à la clientèle vraiment fantastique Cons Il arrive parfois que les clients annulent mais le rendez-vous ne s’annule pas et par moment, j inscrire ne pas envoyer de message au client et il en reçoit un quand même. Review Source JB Jessica B. Esthéticienne Consumer Services Used the software for: 1-2 years ### "Mon opinion" May 15, 2020 5.0 J’adore avoir une prise de rendez-vous en ligne. Pros La présentation des choix pour les clients Cons on ne peut pas répété les rendez-vous aux 2 semaines par exemple on doit le refaire à chaque fois. Les clientes aimerait avoir access à leur rendez-vous au lieu que ce soit seulement en allant sur leur email de rendez-vous Review Source MM Marie M. technicienne en pose d'ongles Cosmetics Used the software for: 6-12 months ### "suggestion " April 3, 2020 5.0 Pros très facile d'utilisation et mes clientes apprécient. Cons j'aimerais que la facturation se fasse automatiquement si le rendez-vous n'a pas été annuler avant, ou que dans le rapport ce soit la date du rendez-vous qui apparait et non la date de facturation, car pour ma part je fait des factures à mes clientes 1 à 2 fois semaine, car je n'ai pas le temps entre chaque cliente. Review Source JB Joanie B. Hair Stylist Cosmetics Used the software for: 6-12 months ### "Always huge support, always available for any kind of questions!!" May 29, 2017 5.0 So much saving time and organization!! Pros I love the text message to recall, it helps so much to keep my clients aware for their appointment and it's so simple to take care of my agenda Cons I'd like that the system would send a text message if I select that the client missed an appointment Review Source MR Monica R. Gallery Owner Fine Art Used the software for: Less than 6 months ### "Good" April 6, 2021 5.0 Good experience, I would still be using it if I a provider which I am already with had not added the online booking option. Pros I did like the easy management of it once set up. Cons The calendar for online booking for customers is not the first priority - scheduling for employees equivalent present on the site (in m case I did not need that). Review Source BG Bailey G. Director of Operations Used the software for: Less than 6 months ### "Amazing ! " June 13, 2018 5.0 Pros It's easy to use. When you need to make amendments to the scheduling of staff the platform is easy to navigate and edit. In addition, it's helpful that staff gave the ability for in the moment update. Cons Sometimes the app can be hard to navigate if you have several staff working at once on the same day ... I found it was easier when we purchased a pen to utilize with the screen. Review Source IM Ion M. MaxSante Alternative Medicine Used the software for: I used a free trial ### "Excellent électronique agendas " March 26, 2020 5.0 Je recommande à tout le clinique qui fonctionne sur le rendez-vous Pros Rapidité de confirmation et accessibilité Cons On peu le consulter de par tout dans monde Review Source EDUARDO O. ASESOR DE IMAGEN/STYLISTA/MAQUILLADOR Health, Wellness and Fitness Used the software for: 2+ years ### "Very complete web and mobile application that optimizes the management of beauty salons." January 6, 2020 5.0 We have been able to verify significant changes since the implementation of this program, we used it for 4 years and helped us with the digital systematization of customers, so we could create a database of our customers, make digital promotions and organize our agenda more effectively, as well as increase the productivity of the beauty salon thanks to the optimization of planning and programming of resources, staff, and facilities. Booxi has become the cornerstone of the business evolution of our business, managing to consolidate and expand in our franchise projects, in addition to ensuring greater satisfaction and quality of care with customers, we are pleasantly satisfied with the functions provided by this automatic program, has been a great help and has taught us a lot about the management of beauty salons. Pros Booxi a very robust and complete web and mobile application as it has many integrated automated functions, such as: Sending confirmations and automatic reminders by e-mail and text message, appointment booking management, facility planning, as well as personnel. It also includes mobile applications, digital marketing, online payments, customer retention, in addition to real-time programming so it is a tool that will greatly facilitate and improve the management of your business. On the other hand, it has a very friendly interface, being very easy to configure, navigate and use, both for us users and for our customers through the mobile application. Cons It is necessary for the development of an inventory function to complement this program. On the other hand, offers an excellent digital marketing function, but only links or integrates with Facebook, it would be convenient to integrate promotional campaigns through Instagram, as it is currently the most used social network and with this, we can reach more future customers and therefore increase our customer portfolio. Review Source NL Nathalie L. Ostéopathe Alternative Medicine Used the software for: 2+ years ### "Un outil indispensable pour faciliter la prise de rendez-vous et assurer les rappels!" March 27, 2020 5.0 Avec le service de prise de rendez-vous en ligne je peux être plus efficace pour répondre rapidement à mes clients. Car confirmer un rendez-vous se fait généralement en moins de 1 minute, je peux donc répondre entre mes rendez-vous au lieu d'attendre d'avoir plus de temps pour faire des appels téléphoniques. De plus, les rappels automatisés qu'on peut programmer comme on le souhaite, c'est-à-dire selon le nombre de jours, heures ou minutes désirés, sont très utiles pour éviter les "no show" ou si vous voulez les gens qui ont oublié leur rendez-vous... Pros Ce logiciel/application me permet de gérer mes demandes de rendez-vous comme je le voulais. Bien qu'on puisse y publier son horaire j'ai préféré l'option de recevoir les demandes de rendez-vous moi-même, de manière à gérer les urgences, prioriser les suivis aux nouveaux rendez-vous, etc. Aucun autre logiciel me permettait cet option. Mes clients adorent cette manière de fonctionner. N'ayant pas de secrétariat cela me permet d'être beaucoup plus rapide à répondre à leur demande. Ils aiment recevoir une confirmation lors de la prise de rendez-vous puis un rappel quelques jours avant. J'ai régulièrement des commentaires positifs de leur part. Je l'utilise depuis 2017 après l'avoir découvert moi-même en tant que cliente d'une entreprise qui l'utilisait pour la gestion de ses rendez-vous. Je l'ai trouvé tant convivial que j'ai contacté Booxi pour utiliser leur service. Je vous le recommande sans hésitation! Cons J'utilise l'application IOS sur mon téléphone car la version IOS pour la tablette n'est pas disponible. C'est le seul hic je vous dirais que j'éprouve. Review Source NF Noah F. Owner Retail Used the software for: 2+ years ### "Good solution for repair and service businesses" June 4, 2020 5.0 Overall though - a fantastic bit of cloud based 'software as service' that does exactly what it says on the tin. Highly recommended Pros The best features are the auto reminders for clients with bookings, the booking confirmation emails and the really clean and simple end user booking system. Also has good API integrations so you can plug in to many websites simply and easily. We're a bicycle shop and do a lot of repairs and all of our bookings have been managed through Booxi for several years. It also integrates with our POS so we can import booking data from their fairly easily. Overall a great service with a high degree customisation available and easy to brand integrate. Cons The only criticism I could level is that the drag and drop functionality doesn't work well in the browser window. It's really not practical to move appointments around this way - you have to edit it by setting the date and time manually when it would be a lot quicker to drag and drop. For our purposes, it would also be good to have a way to set multiple bookings for the same schedule at the same time, in a way that doesn't crowd up the booking slot visually. If you put 3-5 booking in for the same staff member at the same time, it squashes everything up and you can't see the details of the client easily without opening each one. This is just because we always require that clients bring their bikes to us in the morning for a day booking, so need them all to drop off between certain hours. Review Source RB Rachel B. Founder Health, Wellness and Fitness Used the software for: 2+ years ### "booxi changed my life and now I couldn't do with out it! " April 27, 2018 5.0 It changes my life, as I don't have to worry about the scheduling aspect anymore, and I don't waste my evenings on the phone to remind my customers about their appointment, as booxi automatically send reminders. Pros Since I started using booxi I saved a lot of time because before, as we are 9 members in the team, I sent all the emails by hand, one by one, I spent a lot of time on the phone, and so I had a lot of time spent managing appointments booking and managing the team's schedules. I switched from something totally manual to something where everything is automatically done,the emails are sent automatically and when I enter the name of a customer everything appears immediately: their number, their email address In addition my customers know they can go on our website to book their appointment, even outside of our business hours, it's very simple for them. And they all told us that they like our system: they like being able to see directly the availabilities, the fact they don't need to create a user account, and therefore not having to remember a password. Before I used to manage all this at home at night, now I don't have to do it anymore and I can enjoy my evenings with my family. What I like the most about booxi are the reminder messages with all the information automatically send to all my customers, and being able to see, at a glance, all my client information for appointments of the day. Cons It would be great to be able to access the resources feature directly from the mobile app, which is only available from the web version today. Review Source Mélanie L. Massothérapeute/ Certified Massage Therapist Used the software for: Less than 6 months ### "I love the app and my clients also like how easy it is. " November 4, 2017 4.0 More time for myself and less time responding to messages :) This app is new, but it is very well programmed. Like anything , it's hard to make the "perfect" solution for everyone on the planet so I understand if they can't fulfill everyone's needs. As long as I see this company evolving and trying to give a good service , I will stay with them & recommend them to others. It is very practical & helpful so far . Thank you guys for thinking about doing this . Pros The simplicity, the service, layout, template, the colors , how fun it is to use it , the fact that you have a website with booxi that you can promote to your clients. Cons 1) Waiting list : It seemed to me when I talked to one of the guys, that they were going to put in the "waiting list" option and when I asked them about it , they seemed to not really know which I was bummed out about. I would give this a 5 star if it wasn't for the lack of this option which would help me and my collegues. 2) I usually work shifts from 16:00 to 01:00 and it is weird because let's say I work on a Tuesday, then someone will have to book 12-01:00 for Wednesday. It makes an uncool layout that way or less "compartimentalised" . I know I had talked to someone about this and they said they would try to see what they could do about this but haven't heard about it yet. 3)No notifications so I have to open my Booxi app a couple times a day just to see if I have a new appointment request which isn't super practical. Review Source SA Sandra A. Massage Therapist Alternative Medicine Used the software for: 2+ years ### "Booxi Supports Local Small Business During COVID-19" May 21, 2020 5.0 Excellent. The customer service is amazing. Someone ALWAYS gets back to me within 24 hours. Pros Customizable (although there are limits). Reminders that my clients get and a thank you follow ups after a session. That clients can book on their own time and leisure. Cons I'd like my branding to show more not "Green - Booxi" . I would like to insert my social media feeds and buttons where people can sign up. Basically what I am saying; if I could i would use your platform as my official website I would if you had blogging capacities, social media link capacities ("follow me" capabilities) etc. I am not sure if you have the ability to receive payments (I am aware that I can link up with squareup.com but I have not gone that route yet). Reason for choosing Booxi I like to support local businesses> Booxi paid it forward to my massage business by waiving my subscription fee for 2-3 months AND allowing me to experiment with the group booking system (as I experimented with online courses while my in-studio services were on hold and I got back on my two feet). Review Source BM Brandon M. General Manager Retail Used the software for: Less than 6 months ### "Can be repalced with a pen an paper. " May 25, 2024 1.0 Poor, The product doesn't solve any issue that anyone providing rentals actually requires, the paid reviews on this application are really telling since they don't actually have any functional application for rentals yet have over 50 5 star reviews. Pros Nothing, Booxi is a professional middle man of an application, I can't seem to find anyone on their team that can tell me specifically what booxi does other than outline all of their partners you need to work with. Cons Everything, Booxi can be replaced with a pen and a pad of paper. Since the credit card processing and sales are linked to Stripe and Lightspeed booxi simply offers a calendar app that costs 150$ a month. Reason for choosing Booxi it was recommended to us by our POS retailer, to say it was a poor suggestion is an understatement. Review Source Similar Products Featured ## Related categories [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Scheduling](https://www.capterra.com/scheduling-software/)[Reservations](https://www.capterra.com/reservations-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.