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ExpertFile

ExpertFile

4.6 (9)
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What is ExpertFile?

The world's first expertise marketing platform that embraces the new expertise economy to drive reputation and revenues. Offering organizations the ability to leverage their biggest asset - their expertise. Promoting this expertise through distribution to media, prospects and other important audiences online.

Do you work for ExpertFile?Manage this profile page

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How much is ExpertFile?

Starting From:
CA$6000 Per Year
Pricing Model: Per User
  • No free trial
  • No free version
Pricing Details (Provided by Vendor):
Based on # of expert profiles created/managed

ExpertFile Features

What solutions does ExpertFile provide?

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ExpertFile Reviews

Showing 5 of 9 reviews
Overall
4.6
Ease of Use
4.8
Customer Service
4.8

Most Helpful Reviews for ExpertFile

Verified Reviewer
Marketing specialist
Biotechnology, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
April 18, 2021

"Expert file review"

Pros: Easy to find experts and topics of your choice.

Cons: No cons. Love it to use with ease. Everyone in nee in need of an expert can get it with just one click. Isn't this awesome!!!

Kevin M. avatar
Kevin M.
Director of Business Development & Partnerships
Marketing and Advertising, 11-50 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
3.0
Features
3.0
Value for Money
5.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
October 17, 2020

"Optimized Platform for Promoting Organization Experts"

Overall: Working with ExpertFile is generally a great experience. The Customer Care team is top notch and has a clear onboarding program for customers that is direct and easy to understand. As mentioned, the fact that ExpertFile builds most of the content pages (Expert Profiles) is a big value-add for customers. ExpertFile understands the SEO value of the content they publish and they can provide tremendous expertise in this area. With the expanded product offering, there are many upsides to using the ExpertFile platform as part of the content marketing mix.

Pros: - ExpertFile does the heavy lifting, writing biographies, assembling the assets, and building the individual profiles (at a very reasonable price -- lower than you might expect) - product is easy to use; adding new members is a simple process; publishing new (optimized)content takes minutes - customer care team works with customers to make recommendations and manage updates - exposure to media (for Public Relations) through Associate Press is a major benefit to users

Cons: - better analytics native to the content would be nice (can be managed through tools like Google Tag Manager, but would be better if this was native) - custom tagging of content is limited (but ExpertFile says this will be resolved in the future) - support for structured data is limited, would be nice to see custom schema support in the future

Alternatives Considered: WordPress and Umbraco CMS
Reasons for Choosing ExpertFile: ExpertFile was the best best fit as it is offered as a SaaS model. The content development and writing service also allowed us to launch weeks sooner.
Lisa M.
Assistant Director of Media and Public Relations
Education Management, 501-1,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
3.0
Likelihood to Recommend
6/10
Reviewer Source
Source: Capterra
February 11, 2020

"ExpertFile Fan"

Overall: We've been with ExpertFile for a number of years now, and find the software easy to work with and the customer service exceptional.

Pros: ExpertFile not only helps us get our faculty experts onto the radar of memebers of the media, it also keeps us thinking about that aspect of our jobs as a top priority. It's user-friendly and efficient

Cons: Though our ExpertFile facilitators are awesome to work with and very helpful, I just don't know everything I can do with the software.

Eric E.
Assistant Director for Faculty Development, Office of Media and PR
Higher Education, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
February 24, 2020

"ExpertFile is an innovative game-changer for higher education"

Overall: I've worked with higher education faculty experts for the majority of the past 15 years. One of the biggest struggles is building a maintaining an in-house system. It often takes months or years to develop a system -- and as soon as the system is built, the technology changes and something new is required. Also, the time it would normally take to compile data and write engaging profiles for each faculty member is daunting. ExpertFile takes away all of this angst. They've built a user-friendly platform that is customized to our university. They employ a staff of writers who take the first crack at writing and editing the profiles. When technology changes, so does ExpertFile -- taking those challenges off our shoulders. Their simple-to-use Spotlight feature and their easy-to-edit profiles have freed up more time for us to do the important work of recruiting and training faculty experts. And faculty appreciate the look of the profiles, which make them (and us!) look good.

Pros: It needs to be said that the ExpertFile software is an innovative and positive game-changer for the "experts" industry. The integration of this professional software into our daily push to position experts has been worth every penny. But the true magic comes from the ExpertFile team. Their responsiveness and their customer service is among the best I've ever experienced -- and that service starts at the top. They've never ignored an email and always return phone calls. They've taken nearly every ounce of feedback I've shared and worked with me and our team to make our experience the best it can be. Their innovation and problem-solving skills have helped us to be more competitive, driven more media inquiries, and taken what used to be hours of work and cut that down to mere minutes. I can't say enough about the ExpertFile team.

Cons: ExpertFile continues to work on its analytics and is always looking for ways to improve in this area. What I enjoy is that the teams seeks feedback from users like me to help fine-tune and know exactly what we're looking for to help us with our measurements. It has evolved and continues to do so. I look forward to even more future success.

Reasons for Choosing ExpertFile: Honestly, there was no other product that I knew of that existed before ExpertFile. When I saw it and met the team at a conference in 2014, I thought, "This could be a game-changer for our industry."
Jane B.
Secretary General
Education Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
September 1, 2016

"ExpertFile - An outstanding product for connecting thought leaders around the globe"

Overall: ExpertFile has helped the International Federation on Ageing (IFA) (an NGO in formal relations with the UN and WHO) to build a global network of experts and expertise of academics and thought leaders toward helping to influence policy and practice associated with the consequences of population ageing. Building IFAs Expert Centre around our priorities including healthy ageing, ageism and age discrimination, addressing inequities, adult vaccinations and eye health (to name a few) positions us to powerfully communicate the most up to date evidence in a timely manner. Profiling our thought leaders builds their reputation, but that's not the only reason IFA invested in ExpertFile. Our investment is toward building a world where older people are both respected and protected, and we can only do that with the best thinkers in "our tent." Through ExpertFile the IFA is also breaking down the barriers across disciplines and sectors through connections that would not have ordinarily happened with conventional products. Cross fertilization of ideas and actions is the key to creating an Expert Centre that acts as a change agent. IFA views ExpertFile as transformation with a multidimensional approach to responding and contributing to the social and economic strength of our organization.

Pros: ExpertFile is intuitive, innovative and flexible to the needs of the organisation and company; and an ideal product to grow your market and be an influencer! ExpertFile software solves a big problem; that is, the problem of knowing who we don't know in a specific field globally. Our Expert Centre grows almost by itself because thought leaders want to be contactable in an easy but organised manner; and be influential in their respective fields. The software and its applications are accessible to all people regardless of their competency levels. Customer support is excellent, timely, efficient and effective. ExpertFile cares about their clients and helps them maximize opportunities.

Cons: ExpertFile is not time consuming but requires an investment that pays back 100 fold. With greater knowledge of the applications comes greater access to new markets and influence.