Who Uses This Software?

TradeGecko is perfect for high-growth eCommerce brands, wholesalers, distributors and manufacturers looking to automate their operational processes and focus on growth.


Average Ratings

224 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month
    See pricing details
  • Pricing Details
    Monthly and yearly subscriptions available to meet your business' needs.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • TradeGecko
  • www.tradegecko.com
  • Founded 2012
  • Singapore

About TradeGecko

TradeGecko is powerful inventory and order management software, built for multichannel brands, high growth eCommerce and wholesale. It enables automation for omnichannel operations, improving efficiency and increasing profitability. Seamless integrations with Shopify, Xero, QuickBooks Online, Amazon, WooCommerce and more. Also includes intelligent reports and forecasting, manufacturing, a customizable B2B eCommerce platform plus a mobile sales and inventory app on iPhone and iPad.


TradeGecko Features

  • Alerts/Notifications
  • Barcoding / RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management

TradeGecko Reviews Recently Reviewed!


Love it

Jul 19, 2015
5/5
Overall

5 / 5
Ease of Use

4 / 5
Customer Support

5 / 5
Value for Money

Comments: I have had a few bumps along the way with Tradegecko, but overall I love it. I was with Unleashed for 2 years when I heard about the Tradegecko integration with WooCommerce, which was exactly what I needed. I decided to do a quick trial in January to scope out the system for a potential end of financial year change over at the end of March. Within 2 hours I had decided to fully implement the system immediately. Mine is a particularly complex installation as I have a large number of WooCommerce extensions. Tradegecko has been relatively stable, but there have been a few learning experiences.

Pros: I was recently asked what I thought were the benefits of Unleashed over Tradegecko and my reply was that there, are none. The WooCommerce integration is a huge benefit for me, but even if that was taken away, I feel that Tradegecko has the edge. Unleashed does not do tax inclusive pricing well. If you are a wholesaler then this might not be much of a problem, however, if you are retailing too it does become an issue. Tradegecko seems to have solved these technical difficulties and it makes the system much easier to use.

Cons: If you have an integration with WooCommerce then I strongly recommend you have a thorough backup system on your website before you install then do any updates of the Tradegecko app or WooCommerce app. I have had a couple of issues with updates and have now learnt to wait a couple of days before updating - for one issue I think I was the first person to update and experience the particular issue and therefore the technical team hadn't had a chance to fully investigate the bug. I have had a couple of issues with the helpdesk, but it was just one of their agents, and with any growing business there will be some technical staff who are more and less experienced than others. Also, their engineers don't work the weekends and I think this is something that could be improved, for a worldwide system and online so needs someone on hand 24/7. On the positive side of this however, they have been very responsive to some of my constructive criticisms and seem genuinely interested in improving their systems.

Vendor Response

by TradeGecko on July 20, 2015

Hi Phill,

Thanks for the honest feedback, and we are glad that TradeGecko has been able to help you meet your needs. We are always looking to improve our system and service, so we will be sure to pass your feedback on. Have a great day!

Regards,
Alicia
TradeGecko

Like a custom made order entry and inventory management system, without hassle and expense

Jan 29, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Does what it is supposed to - at a high level. The order entry component is smooth, integrates with the real world and requires minimal training. The inventory management component simplifies inventory management and provides us with all the information we need to manage inventory (no small task).

Cons: There is nothing I do not like about the TradeGecko platform or its team. It is a well-managed business is my fear it will be gobbled up by a leading accounting software company

Overall: The overall TradeGecko system is highly integrated, well designed, and operates without glitches. I never cease to be impressed how the TG team has anticipated every capability businesses such as ours need. Customer support is the best I have experienced in years. Rather than locking you into its own system, TG is an open system that facilitates working with other software and programs.

Two TradeGecko (TG) features are essential for us. For customer order entry, TG allows us to automatically import orders from our website, Excel files, and its B2B. Manual entry possible. TG generates attractive invoices, packing lists and enables easy e-mail communication.

Our supply chain is 5-6 months so inventory management is an essential 2nd feature. TG provides great functionality and is very easy to update. We always know exactly where we stand with inventory issues.

Reporting is a 3rd valuable feature. TG provides invaluable data on individual customer and products.

We don't yet integrate TG with our accounting and many of its partners but we plan to begin doing so in 2017.

Outstanding Customer Service and the Most Versatile Supply Chain Management Solution I've Found

Aug 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Trade Gecko has been a dream for my small business, and starting early has allowed us to track growth as we venture into national sales. I can't wait to look back over our records and watch how much we've grown in a few years. TG has offered us above-standard integration of inventory management as well as our costs of purchase orders, which factor into profit reports per item over time as a "Moving Average Cost" (MAC). As a manufacturer, wholesaler and retailer, we have been able to use this and the "Buy Price" per Purchase Order to track our cost of goods (basically, we calculate that externally and mark it in the Buy Price of an item in a fresh Purchase Order - the MAC is adjusted over time to reflect profit margins as cost of goods varies by batch).

One of the most exciting things about TG is their dedication to growth, which is based almost entirely off of customer feedback. We're very excited to watch the development of TG's manufacturer tracking services, which hopefully soon will allow us to calculate and track cost of goods by individual ingredient. As enthused community participants, TG has also given us beta access to cutting edge services that have already cut out our need for other 4th/5th party subscriptions. I feel like eventually TG will be our all around blanket production & sales management interface, and I look forward to that. For now, it's still more versatile than any other SCM solution I've tested, at least without paying $2,000+/mo, and as far as I can tell TG will remain useful as we grow through our business plan and even incorporate.

TG has also allowed us to seamlessly integrate with our complex Woo Commerce shopping cart, which we use across multiple sales channels within a Word Press server. TG can track sales back to the individual channel and automate reports to our customers that reflect the proper brands and stores. This has been invaluable to our growth and expansion, and will continue to be for years to come.

If you're frustrated and can't figure out which SCM or inventory management solution to choose in the vast sea of services, if nothing else try TG for their outstanding customer support. My favorite part about TG is that no matter what I need to know, figure out, or sometimes even invent, the staff is extremely patient and they know the interface in and out ' I've yet to try to do something within reason that couldn't be done, and it's never taken a CSR more than 2 days to thoroughly teach me how to do it.

Vendor Response

by TradeGecko on August 11, 2015

Dear Sterling,

Thank you for the awesome review! We are glad that TradeGecko has helped your business to grow, and we are happy to hear that the features have helped you to save valuable time in your business. We truly appreciate your support, and will be sure to continue to improve our product to serve your needs!

Very useful with limitations

Nov 01, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intelligence report is extremely useful! Being able to access TG on any computer is a huge advantage.

Cons: Smartphone app is limited. Browser-based software is somewhat slow requiring refreshes for up-to-date stock as well as pretty long loading times during navigation.

Overall: Tradegecko is a highly useful inventory software with some caveats. Since it is a browser based software, my company's employees can access the software and it's features from any computer or mobile phone (if they downloaded the smartphone app). But the browser based system is also somewhat slow and cumbersome. Browser refreshes are needed quite frequently to make sure that inventory stock are completely up to date but the refreshes take time to load and when you're in the middle of an order, it could be a frustrating to keep clients waiting.

On the other hand, the smartphone app is still limited in it's functionalities (for example I would love to access stock control on my smartphone so I can "receive" items in the warehouse with just my cellphone rather than running to my computer). The same goes for TG's main browser based software interface. But having used the service for almost a year, I do notice constant improvements (some significant, some incremental) to the service whether it's a new feature or a annoying interface that's been squashed. Customer service is responsive to queries but I do wish they could implement user-requested features quicker.

Another area of improvement is the POS interface. Currently, making a sales order is not very easy. I understand that this system is more suited for wholesalers but I wished it was designed with a retailer in mind. The ease of use is somewhat slow and clunky. Changing or return an order requires a whole series of hoop-jumping. It takes time to teach employees all the steps required for a sales order whereas other POS software are much easier and much more intuitive.

I would like to point out that the intelligence reports are particularly useful, saving a significant amount of time (and money) over traditional spreadsheets or the pencil and ledger method. It is highly customizable and easily sorted to display the information you're looking. I've never any problem finding the information I wanted in the intelligence report. I was always able to sort and customize the reports based on exactly what information I was looking for.

Overall my experience using TG is unequivocally positive despite the various caveats. I believe as long as the TG team stays responsive and alert to their user's needs and continues to improve upon suggestions, then I believe this software is highly useful for any business with inventory management needs.

Trade Gecko works well and is getting better everyday

Jul 22, 2015
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

4 / 5
Value for Money

Comments: From the time I started working with Trade Gecko, they have made a lot of efforts to improve their system. My business is 65 years old, at first I got the feeling that the developers knew nothing about proper business practices. Although it took some time, their customer service reps have finally figured out that I know what I'm talking about. I tested many different inventory companies before settling with Trade Gecko. TradeGecko was the best option.

Pros: Mostly anything can be done through csv. Supports multiple price lists (selling and cost) Supports multiple currencies Able to sync with multiple sales channels Able to sync different price lists to different sales channels (initial setup has to be done by TG to get this to work) ie you can have Wholesale and retail websites with different prices and manage it from TG Syncs sales and PO's with QBO Canada

Cons: For $200 per month, I would like to have phone support, not just email support. If I want to make changes in bulk, I have to download the entire database, make changes to the bulk SKU's and then re-upload it. Working with the entire database in csv is very dangerous and has caused problems for me. I would like to see them improve this feature. Only allows one supplier per item. Most tasks are easy to do and learn. For advanced users, there are several little hidden features / obstacles that were difficult to figure-out, and left me wondering why didn't they tell me. There are a few limitations that I have to work around and live with, but I believe with time TG will fix them. For example, you cannot input your own landed cost. You have to use their built in system that calculates landed cost from the PO. This is a huge headache; not all costs associated with a PO are payable to the supplier ie Transport, Duty, Broker Fees, Graphic Artist, etc.

Vendor Response

by TradeGecko on July 24, 2015

Dear Andrew,

Thanks for the great review! We are glad that you chose TradeGecko out of the many options available. We are always looking to improve the system, and will definitely be sure to pass the feedback on. Have a great day!

Regards,
Alicia
TradeGecko

Great ordering software

Sep 21, 2016
5/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It really hits ALL the main points of what we need, especially the partial shipments and payments as well as item variables. It integrates with several other types of software. It's helped the business tremendously, and the data on sales is fantastic in streamlining where to put our efforts, what to stock, etc.

Cons: Some functionality isn't there....small things you notice when you use this everyday like we do. i.e. Reports print on multiple pages, for example, but don't have the dates and title of report on each page, or even at the top of the report. You need to screen shot graphs in order to print them. And needing to duplicate orders in order to edit them after finalization.

Set up is overall fairly straightforward, but some aspects, if you make a mistake you have to start all over again. Since we had no idea of our costing when we got this software going, we didn't set it up correctly.

Overall: Im a consultant for a small but quickly growing company that creates goods and wholesales them.

The company needed ordering software to track sales order drafts, orders, and invoices, as well as partial payments and partial shipments. The inventory has LOTS of variables. We needed a solution that could interact with online, but could also be done by hand since so much of the business is done face to face.

We needed something easy to use and attractive to look at that had good reporting and also graphs.

It was hard to find software that wasn't solely linked to an online store.

We're gradually adding a scanning barcode system for inventory, too, and are glad that will interact with trade gecko seamlessly.

Frequent Updates and Extremely User Friendly!

Sep 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The clean look of this program isn't just for looks, it's incredibly user friendly and intuitive. One of the biggest pros though is that they are continually updating the program and improving the use and functionality of the software. They're also very easy to communicate with and give feedback to if you can possibly think of an additional feature. We use this program in a slightly less traditional way and their team has been great about making sure it fits our needs in the way we use it.

Cons: We've used this software since "the beginning" unfortunately that meant that when they got a little bigger, we did see a significant price increase. That being said, though the pricing is a little high, it is still worth it for our use. Occasionally there are some small bugs but they usually get squashed quickly since they update so frequently.

Overall: TradeGecko has really helped us crack down on lost inventory, keeping special pricing accurate, and making sure that we're getting paid for the inventory being shipped out. This is exactly what we needed and we're very happy with the product and service!

Transformed Our Business.

Sep 28, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: everything

Cons: No Payment Module

Overall: Trade Gecko has transformed our business,before we where overwhelmed with emails texts and phone calls,by my customers. But now everything is so organised.

We tried so many other B2B apps, before Trade Gecko,with no success. And to top it all off,we get as part of the package,an awesome app,which we have on our iPads. We now don't need to take along any invoice books,or samples, when attending trade fairs,or when calling on our customers.

And one of the many great things about using the B2B app is that, we are able to personalise it

With our company logo's etc,so to all intensive purposes,it feels and works like we had it made Bespoke for ourselves.

There are so many other aspects to the software,such as stock control,weekly performances sent directly to my iphone,I just don't know how we done business prior to using this App.

And our customers can now order,at a time and place that suits them.

Lastly and of great importance to small business,the price,I challance anyone to show me an app,anywhere in the marketplace,that packs so many great tools,in to a software package,at such a great price. Thank you thank you thank you.

James O Kane

American Candle & Gift Company

Recommendations to other buyers: The Confirm button seems to be an ongoing problem with our customers placing their orders. So many of them have come back and said that when they press confirm nothing happens. I have tried this myself and it has happened on lots of occasions,it seems that it can take up yo two mins sometimes before it confirms and sends the order to ourselves. Thats about all I can find fault with its just a fantastic app,I know you had some initial problems last year,but as far as I can see they have now all been ironed out,

Our Inventory Headaches are Gone

Oct 29, 2014
4/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: I run an eCommerce business in South Africa called Sensational Kids - www.sensationalkids.co.za. We curate and sell educational kids toys to people and schools across SA. When we embarked on this journey, I was somewhat naive as to the complexities involved with managing a large inventory of products. We started doing everything with a spreadsheet and our site back end system, but things quickly got out of hand.

Our eCommerce dev company recommended that we consider integrating the site with a dedicated inventory management system that also spoke to Xero accounting. The team at The Hatchery spent 3 months evaluating all the inventory systems that had interfaces to Xero (incl. OrderHarmony, Unleashed etc), and after throwing TradeGecko (TG) into the decision making mix, we realised it was the system of choice for our requirements.

PROS

1. Many inventory systems are weighed down by complexity and archaic interface designs. TG provides current design and interface cues that easily displace the competition when it comes to usability. I consider myself computer literate but by no means an expert, and I find TG to be so easy to work with.

2. Their API allowed our devs to build a seamless integration to TG. Now our inventory and site are kept in sync in real time.

3. Their interface to Xero has saved us a lot of time. A sale on our site goes into TG and then into Xero. Once approved, Xero reconciles the transaction against our bank statement, and whalla, I need do no more to ensure my accountant is happy :)

4. They have some great reports which give me a useful perspective on my inventory. Making good business decisions is so much easier. I am not yet an inventory guru, but thanks to TG I feel I am doing a pretty good job ;)

CONS

1. At times, our devs found turnaround of integration issues a little slow. All contact I have had with TG from a user support perspective has been very efficient, but if you are considering a complex integration then ensure your devs talk to the TG devs in advance.

2. There is no bulk image management process that works well for eCommerce clients like myself. We manage images using our site's back office system, and this works well except for those times when we want to use the TG mobile sales app and then need to manually sync all images to TG.

SUMMARY

Simply put, my business wouldn't be where it is today if it wasn't for this easy-to-use and comprehensive inventory management system. I highly recommend this system!

Tradegecko is the backbone of our back office.

Jun 09, 2015
4/5
Overall

Comments: We're a distributor that supplies to multiple stores in the Benelux, Germany and Scandinavia a.o., additionally we have our own offline and online store based in Amsterdam. B2B Besides the obvious inventory management, we use Tradegecko for invoicing etc. as well for our B2B activities. We're currently setting it up to work with Xero, which should turn out to be the total set up we need. The Online Ordering Platform is a big plus as well for us as B2B distributors and we seen conversion per customer rise since implementing it. B2C We're in the middle of switching to Woocommerce for our new online store as well as setting up a second online store also running on Woocommerce. Having our B2C inventory streamlined in Tradegecko and in sync with our offline store (POS = VendHQ) once that plugin is finished, should make life a lot easier for us.

Pros: - Online Ordering Platform - B2B Sales App (Useful for trade shows, although far from perfect) - Capable & friendly customer service - Constant development and addition of new features. - Multiple Warehouses - Multiple Currencies (We buy our goods in Japanese Yen)

Cons: - Stats are limited, for instance I would like to filter results based on country which isn't possible. - In the Online Ordering Platform I can't manipulate the order of shown items, which can be very confusing for the end user. - Occasional bugs (which are usually fixed fast, once they're up to speed) examples: -- orders that are long fullfilled, keep popping up in the active overview -- Multiple orders claim to have an unpaid balance of 0,01 or 0,02 cent, while the processed payment equals the invoice amount, resulting in a bloated unpaid invoices overview page. If these are smoothed out, it's 5 star rating from me!

Vendor Response

by TradeGecko on July 09, 2015

Hi there,

Thank you for the great review! We're glad to hear that TradeGecko is making your life a lot easier. We appreciate your feedback, and are continuously working on improving the software, so we will be sure to pass on your feedback to our product team!

Regards,
Alicia
TradeGecko

Excellent inventory management software

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's really easy to use. Simple but really complete software. UI excellent. top notch customer service, usually get response to problems in less than 5 minutes.

Cons: Does not support Spanish language. I think they should add Spanish and many other languages since it is not difficult to port and they would target a lot more customers.

I've been using trade gecko since it launched so I'm on a legacy plan. The pricing at the moment is a lot higher that what I payed when I started which is kind of a let down. They should keep old users with old pricing without removing them features, just don't add any new one too.

Overall: I started using trade gecko since they started. I can say that they added TONS of new features which make it the most powerful inventory management software of its kind. We use it daily for all tasks and it is really a time saver. Would definitely recommend even thought they don't support our language (Spanish) it is still easy to use and really convenient.

Cost Effective System For I'ts Features

Aug 08, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The program is very easy to use. Customer service responds fast and effective in comparison to other systems I have had experience with. The cost for the features it includes is acceptable. It allows you to have add ons (sync orders and shipment information for online stores like AMAZON, EBAY and other shipment programs like Shipstation). Also allows me to create orders using my iPad and iPhone while on the go (The orders automatically sync with the sYstem).

Cons: The program is web based. If you have no intenet It does not work. Remember most of the existing systems in the market REQUIRE web connection so I think it's not a big deal. The mobile app only works on Apple devices.

Overall: I have sourced about 3 months for a system that meets my business needs. My Business is mainly operated under consignment. The operations needed to be as time effective as posible to maintain a considerable margin. Other programs or systems had their features that could work with my business but NOT as effective like TradeGecko's system does.

Recommendations to other buyers: The best way is to test the program on the demo time with your bussiness operations. You will find it really works.

Wholesale Inventory System - Exactly what we needed.

Aug 21, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, able to have multiple locations, perfect for a clothing business with multiple variants of one style, no problems with the scale of our inventory with over 2000 items, integration with Xero, B2B platform (which I am still working on), cloud based - I can access from anywhere in the world, able to upload my inventory myself - this was a considerable cost saving.

Cons: Customisation of reports - they are continually improving this and are working on a couple of my suggestions - so this is a work in progress. Also, I would like to have more users for our plan perhaps a small fee for each extra user, rather then having to jump up to the next plan.

Overall: The team at TG have helped me customise our rather complex needs for our import wholesale business. They are continually working towards more options to make my business transactions more fluid, efficient and relative to our needs.

Recommendations to other buyers: Would recommend to any clothing wholesaler or retailer.

Like and dislike.

Oct 25, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Trade gecko has help our company minimise workflow. We mainly use it to create sales order and provides quotations for projects. After creating sales order, the inventory will automatic be locked and subsequently be deducted after shipment. It all works seamlessly. We love it.

Cons: Probably the pricing. As business are currently transiting into ecommerce, having multiple sales channel are pretty common. Like our company, we have 8 websites on shopify, all selling different groups of products. We also have another 3 platforms such at Lazada, Shopee and Qoo10. However, even with the most expensive $499 plan, it only goes up to 5 sales channel. This is completely irrelevant. I think tradegecko should not limit the number of sales channel. Something to think about.

Overall: We would like more customization and integration with our selling platforms such as Qoo10, Lazada and Shopee.

TradeGecko - pros & cons

Nov 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, quick to understand, and straightforward. Very quick to implement and intuitive. Customer service has always been open to new ideas, and seeing these ideas taken up and used is great.

Cons: TG needs an ordering and invoicing framework that works for fashion items. A single line for the product and colour option then vertical columns to fill out the sizes. That is the way orders and invoicing has been done in fashion since the beginning of time, and without this TG is hard for fashion businesses. To have a purchase order or invoice that has each style/colour/size variant on a separate line is massively tome consuming and needs to be fixed immediately.

Overall: A very good inventory system that I would recommend to other companies that want a clear and easy to understand solution that can be up and running quickly. New integrations are being added quickly, and this make for a strong package.

Business Impovement

Sep 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple tutorials and very user friendly. Easy to add images, create contacts and manage inventory levels with multiple ways of doing so. Our inventory items don't change often but the amount we use of them is very revolving on a daily basis. Following along with my purchase orders and shipments allows me to know how we are doing and were our money is best being used.

Overall: Ive been using the system now for several years. I do things a little differently with the software and truly it makes it easy for me and my needs. I mainly use it as an internal tracking system for product inventory and service supplies given out to my technicians. It allows them to order as buyers through the B2B portal from our online e-supply inventory and receive their daily products needed to complete their tasks. I love how simple it make it for me in getting them ready for the day and also at the same time allowing me to track their usage on an individual basis.

Efficient and easy inventory tool

Sep 06, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very well intergrated between the inventory solution and B2B. Very easy to use and register new products. Always adding features and adapting to their customers needs (f.ex. alcohol levels, sizes, and lot packaging). Quick customer service that takes your suggestions and problems seriously.

Cons: In my field of business it lacks a couple of functions such as setting dates of expiration so you can see how many days there's left. This would be a very valuable tool in terms of keeping track of a large inventory with almost all different expiration dates. This could help me run campaigns on stuff I need to get out of inventory if I could put this in and get a live report of "xx days left on exp. date". Also integration towards more invoicing tools would be welcome.

Overall: My experience with using this has been very good. I mostly use the inventory functions to control stock and sales from local ware house and stock transfers. Haven't been fully able to utilize the B2B websales platform because it's difficult to get our customers over to use this solution as we're just one of many of their suppliers. Regardless of that, I use the B2B-platform from several other of our suppliers, and I love how I am able to see live stock, reserve and buy directly.

Tradegecko

Jul 22, 2015
4/5
Overall

3 / 5
Ease of Use

4 / 5
Customer Support

2 / 5
Value for Money

Comments: 90% of my sales are through consignment. In searching for consignment software, Tradegecko came out on top. Not because they specialise in this area, but because there seemed to be a distinct lack of consignment software out there that suited my needs (fashion industry). We worked for over 9 months to get a consignment work-around up and running, and overall I'm happy with the results.

Pros: The team was great to work with while establishing the consignment work-around and I appreciated that they worked with us so directly in order to establish the needs of consignment clients. One thing I really like about this software is that it looks good, and is easy to navigate.

Cons: It's expensive; about NZD $130p/month. That's a lot more than other software, for example my accounting software Xero is NZD $60p/month. I would have appreciated reimbursement for the 7 months set-up time; during this time I was not able to use the software for my consignment needs. A client of mine in NZ took 7 months to get fully set up and running with Vend software for her retail store, and Vend fully refunded her for the 9 months. I would also appreciate such an acknowledgement of the set-up period required with Tradegecko.

Vendor Response

by TradeGecko on July 24, 2015

Hi Kiri,

Thank you for the honest review and we are glad to hear that you are satisfied with the software. We'll be sure to pass your feedback regarding set-up period on. Thanks once again for your support!

Regards,
Alicia
TradeGecko

Basic plan

Jun 06, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: - Add additional languages: dutch / french / german - Make own translations / rename possible (example: products and variants being able to change/rename or translate to own choice) - Tradegecko support: receive an email confirmation when opening a new ticket or replying in a ticket. Only replies by tradegecko are email notified. I, for example, open the same ticket 3 times in a row as it disappeared after a couple of minutes with any feedback = it appears that the support team moved the ticket for further investigation and there for it was disappearing in my account (MY ACTIVITIES)

Pros: Fast and reliable website / webportal = cloud based Ipad app Intelligence functions Magento connection Had a problem with the Magento stock status, took a while to explain, understand and proceed but an adjustment by the tech team saved us = so big ups for standing open for malfunctions/adjustments!

Cons: - Limited magento connection: not fully supported (tax class / discounts / excl tax price / visibility setting / categories) - 3PL Exporter: sales invoices = 5 templates available but not 1 of them contains all data. For European law we need to extract a monthly overview of all the invoices included company name/company number / total price/tax price / tax class. In order te get this data I need to export basic and quickbooks template and then mix 2 complex CSV files... Would be an improvement to provide an template that contains all data of provide custom template on request. - branding & identity: limited invoice text = Terms and Conditions? - branding & identity: there is no preview function to see the different Document Specific Settings when making an adjustment - inventory products: import new products = not able to include the re-order points (CSV) = manually editing afterwards - inventory products: update existing products = not able to change the re-order points in bulk (CSV) - inventory products: bulk actions = there is no publish to magento feature (publish to underlaying variants) - inventory variants: there are no selection boxes at the left (like with the products) = not possible to bulk edit variants / publish to magento / publish to B2B - B2B eCommerce Platform not available for the basic plan, why does it show up in the menu left and in the product edit/bulk edit screens?

A bad software package

Jul 05, 2016
1/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: I appreciate TradeGecko's effort to have a competitive software package, but their offering is still far away from that. Their programming skills seem questionable since the company I work for had to hire and pay for our own programmer that would fix their problems So we can have a reliable service Seems that their marketing strategy is to make it very compatible (see the list of add-ons above); hence, marketableas "compatible". I appreciate that too; however, Tradegecko seems to be implementing what they know I question what that is, including but not limited to accounting procedures, programming, warehouse operations or work experience. These are some of the problems I have had so far because I have to use this software: Returns can only be attached to an invoice, so if the customer does not provide the original invoice number, we can't do anything in TradeGecko - adjust in QB and then we have to adjust the quantities in TradeGecko. NOTE that our customers are retailers so if their clients return an item they are also clueless. Still ongoing problem. We run a sales history report to show invoices paid within a time period, the report returns invoices created on said time period that are paid. New problem, but the report used to work. We want a sales report showing all sales reps in one report, we can only run reports showing one sales rep at a time or all sales without sales rep information. Ongoing problem. Connectivity is very slow, we are in the U.S. running Windows 10 desktops and don't know where their servers are. Still ongoing problem We have to refresh the screen every time we enter information, otherwise the new data may not update on it's own. It can take anywhere from 10-30 seconds before I stop seeing the "logging into your account hello[user]". Still ongoing problem Inventory turnover is very important, but they don't offer a default report showing stock valuation per date. It's either today's information or we have to add a code string at the end of another report to see the value at a specific date. Ongoing problem I'm not disputing the positive reviews, just would like to know if any of the readers have the same problems I have AND how you solved them, if ever.

Pros: Keeps track of complex items and variants Integrates with QB Manages a lot of useful information

Cons: Constructively, spend more time making of it a decent product, then spend the time making it more compatible Slow system response Lack important reports Requires that the client hires and pays on their own pocket a programmer to solve some problems Little consideration to real work scenarios (like merchandise returns) Very INFLEXIBLE They have good data, but don't know how to manage data

Recommendations to other buyers: Ask for a money back guarantee. You will end shouldering the financial cost of all the trouble they will cause you Create a list of want you need and ask them if these are included. Make a decision based on what you are willing to compromise on

Vendor Response

by TradeGecko on July 11, 2016

Hi Rafael,

Thanks for the feedback and I know some of the team are working on this with you but let me just give some more detail here,

1. Returns - we do currently only support returns against an invoice as we want to make sure we associate any movement of goods against a sales order, we're evaluating if there's another method we should support with this.

2. Sales history report - we've made some big changes and improvements to the intelligence section of TradeGecko and we're making some more improvements to give more flexibility around invoice dates / payment due dates etc.,

3. Sales rep report - yep, we don't offer a great solution for this right now, it's on the todo list.

4. Connectivity - our servers are based in the USA (hosted on AWS), so not sure about any latency or speed issues, would love to dive more into this.

5. We're currently working on inventory turnover and more general supply chain metrics and will make sure to update you asap

Thanks again and my apologies that I can't solve all of your issues, but happy to give complete transparency on progress to delivering more of the functions that you're looking to run your growing business. I know Priscilla has been in touch and do get back to her or me if there's anything I can do to help,

Best,

Cameron

CEO, TradeGecko

Poor Experience with Tradegecko

Jan 28, 2016
1/5
Overall

3 / 5
Ease of Use

1 / 5
Customer Support

4 / 5
Value for Money

Comments: We started a small confectionery business in October 2014, and needed a system to keep track of sales, stock and finances. After reviewing several platforms, we settled with Shopify for the POS and web store, TradeGecko for the inventory management, and Xero for accounting. The idea was to integrate these platforms so a sale in the shop will flow through Shopify to Tradegecko, and then to Xero. At that time, Shopify could not link directly to Xero and could not calculate basic cost of goods sold for accounting purposes. We went for TradeGecko to overcome these issues, and because the front end of the software is very user friendly for keeping track of over 1000 SKUs. On paper, and if it all worked TradeGecko would be fantastic. In practice, there have been data synchronisation issues from the very beginning which TradeGecko has admitted they cannot fix. Our experience with their customer service has been very frustrating, and they now recommend that we leave TradeGecko for another system. We are therefore going through a painful and expensive process of migrating to Dear Systems, which we also use for another business and which has worked seamlessly. The synchronisation issues are straight forward and we have never understood why they cannot be resolved. Everyday, we have about 200-500 sales through our POS that flow through to TradeGecko via two Shopify accounts (amazingly Shopify POS only allows one shop per account, so we need two Shopify accounts for two shops). On some days everything then flows through to Xero fine, but far too often several sales will be missing. Because of this, our accountants have to spend between 15 minutes and 3-4 hours trying to manually reconcile the missing amounts between TradeGecko and Xero. This extra work has been costing us over US$1,000 per month alone. In addition, TradeGecko cannot as at the end of 2015 split out total amounts by payment methods. As a retail shop, we settle most of our transactions by cash, but also have credit cards, debit cards, contactless cards, etc. We have to manually download every transaction daily and use a pivot table in Excel to tie figures to our bank statements. This adds another half an hour of work a day. Having used Dear Systems and TradeGecko extensively for a period of time, I can say that we made the mistake of liking the look of TradeGecko over its function. Dear Systems has since also updated their user interface. We and our accountants have spoken and explained the situation to probably every single member of TradeGecko's technical team over the past 15 months. The number of times we have repeated ourselves and chased for a response is absolutely unbelievable. We were promised fixes along the way, but eventually even TradeGecko has given up. We feel very disappointed and let down by TradeGecko, whose final solution was for us to either continue with our manual workarounds or migrate to another platform, which is also a big disruption for a small business like ours. We hope that other small business owners can avoid what we experienced. We have wasted a lot of time and energy on TradeGecko instead of focusing on our business. It is a stress that we did not need.

Vendor Response

by TradeGecko on March 10, 2016

Hi Raymond,

Thanks for your honest review. We appreciate your feedback and will definitely look into improving some of the issues that you are facing with the system.

Cheaper but an accurate system for inventory management.

Jul 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrated with Xero and support multiple warehouses. A user-friendly tool to keep track of your inventory. A cloud-based application which integrates with QuickBooks. Provides useful reports. Multiple price lists are supported. Great Customer service. The flexible process of payments. You can even link your firm to an e-commerce website. You can track the shipping and manage suppliers. You get a lot of features offered by other similar application, at a lesser cost.

Cons: Technical glitches encountered while you use the application and the system takes a lot of time to load. Sending invoices is time-consuming. Absence of the print feature. Limitation in statistics. Inventory management requires more advancements and organization. More customization required in reports.

Has gone down hill

May 18, 2018
2/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: Been using trade gecko for years and sticked with them as our business has gone strength to strength. However I feel they have really gone down hill. Before their support was great, now it feels like nothing is being done, all the time its users money but not them.

Pros: There are a lot of features. B2b portal is great. I dont think there are many softwares out there which do everything TG can do

Cons: A lot of things keep breaking and nothing is being fixed. Every time a new problem comes up, customer services just deny it until after about 5 or 6 emails you prove then they say their engineers have identified the problem and are looking into it. Although months later and still no update or no fix. Right now the sales app is broken in terms of sync issue causing duplicate orders to be put on the system (a real admin nightmare when you have to double check each time to make sure you're not sending the same order again). The import/export system is broken as if there are lots of people using it, it crashes and takes hours to upload a small file (critical if you are trying to load new products on the system or change pricelists). The picture system was changed however it does not update the main pictures. Plus you have to double upload pictures a lot of time for them to appear on the sales app The system often lags when creating/amending invoices when the server is loaded (you click save and after 1 minute it tries to discard your changes and start again, or just crashes). The shopify connection crashes if you're inventory is too big (few hundred products +)

Capterra loader

As a wholesaler, this software makes everything easier.

Jul 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: For the consumer and the seller, this software simplified the buying and selling process. The software kept all the products organized and sent out all my invoices on time. The way it was able to keep track of my stock as it was received and shipped out was extremely helpful due to the speed and precision. Where free programs would take a million steps just to complete a sale and track stock, Trade Gecko would do it all in one go.

Cons: The software was a tiny bit sluggish at times when I needed it to function quickly. That is the drawback for any product that must be used over an internet connection though.

Overall: -A more organized experience for myself and my customers.

-Great customer service.

-An awesome on the web experience.

-Quick and precise stock control.

We love TradeGecko

Jan 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We switched to both a new e-commerce site and TradeGecko at the same time. We spent a lot of time setting up our e-commerce site but only after launch did we figure out that TradeGecko was the more important operating system for us. It was easy to get launched and much easier for our staff to use. It holds almost all our data in one place, so we can easily see customer info, their past orders, their payments, their discounts, our current inventory, what's coming into stock, etc. It works really well with Quickbooks and our e-commerce site. Easy to understand, accurate. We're sticking with TG for a long time to come!

Cons: There are a few things that could be more efficient in TG that require some manual inputting instead of bulk updating because fields are not available for download, or orders can't be edited in the way we need. They always have a workaround, which is great, but some of it is a little inefficient.

Overall: We've had a very positive experience with TG. The customer support via email is amazing, so we always get quick answers, and good guidance on any issues we have. Since we've been using TG for the last quarter there have even been some updates that have improved the systems so we are confident that the system will continue to get even more useful over time!

Trade Gecko Review

Jun 02, 2015
4/5
Overall

Comments: I've been using Trade Gecko since November 2014. I sell wine wholesale and online (currently via shopify), and was looking for an inventory and sales management tool that would integrate with quickbooks or xero, that would allow me to track orders, most importantly when they have been packed and shipped. I chose Trade Gecko because of their focus on wholesale, and overall I've been pleased with the system.

Pros: Inventory management is very clear, easy to create and upload new products, and easy to track orders in progress. Customer service is quick and helpful, and they regularly add new and useful features like xero integration, and document templates.

Cons: Most of the cons are small issues that I would love to see improved but don't impact the overall usability. Page loading is sometimes slow. I would like to be able add tags to sales orders and invoices. Reports are a bit clumsy for me to understand as the search features are limited and it can be difficult to find what I want, though customer service is helpful in this regard. Some of the search and display functions could be improved (searches require exact match for SO049 rather than just 49 for example), and there's no feature to bulk export sales orders or invoices. However, all these things are not "make or break" and hopefully Trade Gecko will continue to add and improve as they have been doing.

Vendor Response

by TradeGecko on June 02, 2015

We love our wine distributors as much as we love wine. So fear not, Monsieur, those features are getting worked on! I even reached out to your chief technology gecko and he says that most of those cons are being actively worked on so stay tuned!

Very powerful & informative software

Nov 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: - Ability to track & set up many different types of SKUs

- Ability to create additional tier of pricing outside of cost, wholesale & retail (example if you have a unique account with special pricing)

- Reporting and ease of building reports

Cons: - Inability to produce statements for tracking money owed (need to plug in with an accounting software such as Xero)

- At times the support phone calls, whilst very responsive and helpful, take a while before a solution is found

Overall: - Analysing most profitable SKUs and looking and trimming down width of catalogue is quite helpful with the customisation features and reporting in Trade Gecko

- The CSV spreadsheets for bulk updating products, prices etc. is very powerful, helpful and saves much tedious time

TradeGecko has made a tremendous difference in managing stock and order fulfillement process.

Aug 25, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The tool is very user-friendly.

Cons: I have made some suggestions regarding new features but have no idea if they are on the roadmap or not or a potential timing of availability. For instance, Android sales app and the possibility to issue proforma invoices as part of the fulfillement process.

Overall: As a fast-growing small business I very quickly stumbled on the time-consuming task of managing stock and the administrative job of order fulfillement. As soon as I started using TradeGecko, I gained an extra day in time, simply because it is a very efficient and effecive tool to organize stock, orders and invoicing. I have not been using the tool to its fullest potential, such as the B2B platform, but am planning to do so in the coming months as I am expanding my business with sales agents and distributors.

Recommendations to other buyers: I integrated the WooCommerce app in my webshop and had some trouble synchronizing all products. The TradeGecko support people were very patient (it was a long process) and helped me set up things properly. Everything working perfectly now.

An easy-to-use, value-for-money program

Sep 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Cloud based! Easy to add products, can work in more than one currency with no problems, talks to Woo Commerce and Xero (plus others). I especially like the B2B wholesale ordering feature.

Cons: Nothing

Overall: I started using this software a couple of years ago. As with any inventory software, the initial set-up could have been awful with lots of SKUs, but that wasn't the case with TradeGecko. We had lots of support from the team and it was not difficult to get it up and running! Since then, I've continued to be impressed with it, the levels of customer service (when I've occasionally needed help), and the constantly evolving features.

TradeGecko - Quality System

Nov 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: TradeGecko is, for the most part, intuitive and easy to work with. In the course of a day of sales and customer support activities, I will move between Orders, Inventory, sometimes, reports and stock information. I can smoothly move back and forth and find what I need most of the time with few problems.

Cons: TradeGecko's infrastructure needs some help in the throughput department. On heavy-volume days, the software appears to bottleneck somewhere, and we'll either get slowed down, or have to do a browser refresh/cache flush to get focus back. Also, the filtering functions in the orders listings needs to be more flexible when using tags so we can get more exact results. Being able to do "NOT" comparisons would be a great addition.

Overall: Overall, TradeGecko is a solid tool that I use every day and cheerfully recommend it to others.

TradeGecko supports our small nonprofit!

Aug 09, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: It's incredibly easy to use and with the app I was able to implement an inventory scanning solution that has increased our overall accuracy for outgoing patient supplies.

Cons: From time to time I find that I have to refresh in order to get an accurate inventory count. Ex. If a sales order is processed, I need to refresh my browser in order to see inventory in some items fall to accurate levels post the SO.

Overall: TradeGecko allows us to manage our inventory for our small nonprofit, CareBOX Program. We purchase inventory and accept in-kind donations as well so the features allowing us to capture our true cost of items (sometimes zero) is really helpful in managing our moving average cost per item. As the Supply Chain Manager, it allows me to focus in on soliciting donations for those items where we maintain a high percentage of cost to retail.

Recommendations to other buyers: Just refresh when you need to :) Overall its a great solution, even for a nonprofit who isn't in the business of sales!

Somehow it keeps getting better!

Jun 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: TradeGecko is constantly adding updates and new features making it fit existing needs and adding features that answer needs we didn't know we had! Very easy to learn, use, and teach to others. Favorite features include ability to add pack sizes, categorize and move variants, and just the over all ease of use. Not to mention, the aesthetics of the software are excellent.

Cons: I really have no serious qualms with the TradeGecko software. The only slight "con" I can think of is the rounding on Purchase Orders. While working on a purchase order fractions of a penny are acceptable (happens often when working with packs), however, when the purchase order is saved, the rounding changes the order total. Not a huge issue, but the actual purchase price doesn't always match the total Purchase Order price once saved.

Good base for a starting company and TradeGecko grows with you (via excellent customer service)

Nov 26, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
Likely

Pros: Basics are OK. Their service is superb!

Cons: Logistics intelligence part could be improved somewhat (statistics on sales , replenishment tool)

Overall: The Point of sales system is good and easy to fill in and use. The Intelligence part (sales statistics, stock management / replenishment) needs to be improved somewhat to make it world class. But the best is their customer service. So far I have not experienced such a professional and quick reaction in the industry. They fix almost all my issues within hours and 24/7!

Recommendations to other buyers: Just get on it, I tried many before and after 2 years concluded they are the best value for money.

Awesome Inventory Software!

Aug 31, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: It has a lot of great features and great reports. It's really easy to use and integrates well with the other programs we use for our business. The customer service is great, they get back to you very quickly and will help tailor the program to your needs.

Cons: I wish a few of the reports had more info, but I'm sure that's coming at some point.

Overall: We've been using Tradegecko since we opened and it's a great program. It's very easy to use and has a lot of great features. We're a wine store and we're able to use the program to manage our inventory quite easily. I've never used a better program for inventory management.

Recommendations to other buyers: Be sure to reach out with any questions, they'll definitely get back to you and help make Tradegecko work for your business.

Great product

Sep 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I'm by no means tech savvy but Trade Gecko was very easy to learn how to use. We have been using it for over 2 years and have always been impressed. The customer support is so good I recently had a slight issue and they responded right away but I did not respond back and they emailed me again to confirm I got their email.

Cons: Nothing I can think of.

Overall: Overall I am very impressed with Trade Gecko. Like everything else it has its flaws but they are usually quick to solve them and as of recent it's been fantastic.

Wholesale Clothing Business Review

Nov 08, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: I like that you can have different stock locations, this makes it helpful for the different warehouses we have and store locations. It syncs well with Quickbooks and Shopify.

Cons: * I think there should be an easier way to move line items on a sales order or purchase order

* I think there should be an easy report that tells you what items you need to order to fulfill open purchase orders.

* The sales are registered in the month they are entered it would be great to run a report of sales that are finalized as per shipping.

* The Packing Lists could be more user friendly

Overall: It has been good but customer service not always easy.

H Wines Distrubution & Import Director

Nov 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I greatly appreciate that the platform does a very good job of keeping information in reports and charts for easy review.

I would like the moble app to have more options for the sales team and myself to make more adjustments on the go.

Another point is that the system need so much meticulous detail added at all times that if you do not then number are messed up. If you could stream like so the system could try to cagorize it.

Cons: The only thing I am not liking at this point is there is no specific way for me to compare years / months / weeks to each other without loading separate pages.

The Trade Gecko Inventory System and B2B ordering are great

Oct 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software systems are easy to use. They make keeping track of inventory easy. I find the software easy to use as a person new to retail and wholesale sales. The B2B system works really well and our clients find it easy to use. The customer service is excellent. I have found the staff to be very helpful and respond promptly when a problem is raised. I also like the way the software is constantly improving as Trade Gecko listens to the needs of their customers and finds workable solutions to add to the software. The fact that it was started by New Zealanders also is brilliant given we are 'Kiwis' too :)

Cons: I have nothing negative to say about the product and vendor.

Recommendations to other buyers: Trade Gecko inventory software and B2B online ordering software are a perfect solution for those looking for an efficient and easy use systems that make those aspects of running a business stress free and easy. It is easy to understand for those new to these aspects of running a business.

Vendor Response

by TradeGecko on October 26, 2015

Dear Jenni,

Thanks for the awesome review! Glad to you know that you love TradeGecko, and we truly appreciate the support!

Brilliant Inventory management and more

Sep 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's powerful, intuitive and dead simple to use and navigate your way around.

Cons: For a small to medium business the cost if quite significant but being able to accurately manage inventory and stock has an intangible asset value that is hard to quantify so it makes sense to spend money in this area of my business.

Overall: I've been using TradeGecko to manage inventory management now for over 2 years and it substantially better than what I was using before, and I also use a fraction of the tools and features available to me.

TradeGecko covers 70 % of our needs.

Jun 19, 2017
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: - Different currencies

- Different warehouses

- Integration with Shopify

- Exporter apps (to excel)

Cons: - Integration with Shopify not well designed (not possible to select specific warehouses).

- Sales Order stages do not reflect distribution/retailer/customer needs (link to stock adjustment).

- PO's releases not well designed.

- Backorder features not usable.

- Importing bulk orders not possible.

- and probably more stuff.

I was ones invited for a long discussion with a business analyst to share our business, issue, needs, etc. Apart from sharing, there has never been any follow-up.

Overall: Fulfillment & Inventory

An excellent stock management system!

Jun 19, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having investigated dozens of inventory systems, TG is by far the best for our needs. Good points; compliant inventory valuation method, good reporting, easy import/export, multicurrency support, good 3rd party apps (inventory planner + shopify), landed costs, easy PO editing and roll-back, variant & combination products. This product acts as our "master" inventory across several channels. Customer service is excellent and very helpful.

Cons: Could do with basic user role assignments on their 1 channel plan instead of upgrading just for this. More 3rd-party integrations would be good.

Ideal order management platform for a global business

Dec 04, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how it follows the actual process and workflow of supply chain and procurement. From manufacturing, to managing sales, orders and suppliers, it has all the features under one roof, making it the brain of our business.

Cons: It is not open source, some features are not localized, running a business in China and the UAE requires some more adaptation, customization are a bit limited and need to be addressed as a feature request.

Overall: My team and I are loving the platform and are using more and more of its features every time, such as the barcode and pick/pack system that was recently introduced.

Best app for Managing inventory for E-Commerce & Wholesale

Jul 17, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Tradegecko enables my business to manage ordering, inventory, and B2B sales. It seamlessly integrates with all of my other systems. The customer support is top notch- they're always quick to get back and very helpful in solving problems. Would HIGHLY recommend this program to anyone interested.

Pros: Affordable price point Top Notch customer Support Ease of Use Ability to set reorder points & create PO's Sales Rep Ordering App B2B Ordering Portal Directly Syncs with XERO Accounting Directly Syncs with Shopify for E-Commerce and POS Syncs with ShipStation

Cons: No direct connection to Base CRM User interface in B2B portal needs work (updated version should be out soon!) Don't yet have an app

Vendor Response

by TradeGecko on July 19, 2015

Hi Ben,

We're glad to hear that the Gecko is helping to make your business processes seamless! Thanks for all the feedback, and we will be sure to pass your feedback to our product team. We will be making some improvements to our B2B portal in the coming weeks so do look out for it! Also, if you'd like to use TradeGecko on the go, please feel free to download our mobile app here: http://www.tradegecko.com/mobile-sales-app

Regards,
Alicia
TradeGecko

Awesome for B2B

Oct 18, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: supports various routes to market. Constantly being made better. Cheap for what it is

Cons: few obvious things wrong, few technical issues, sometimes takes a few tries to get support to understand your problem

Overall: We're B2B distributors and wholesalers. Basically our sales people are taking orders via the app on their ipad. They can show customers what products we have as well as the pics look good on the app. We can invoice warehouse customers off easily as well as you can setup a hand scanner / barcodes to products. Account customers can login to our private portal to place the order like in ecommerce, which means our sales guys dont need to go there. We are currently configuring to work with Magento for our public ecommerce site. Quickbooks online integration is cushty as wel

Recommendations to other buyers: yeah, you can "fiddle" it to your needs if the functionality isn't supported.

Just another half baked inventory management solution

Jun 06, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The best thing about TradeGecko is that it serves it's core purpose, syncing inventory counts across Shopify and Amazon (although we do not use the Amazon integration). It also has a modest collection of csv import/export features for managing inventory. They also seem to be actively developing new features, which is nice. But this concerns me because *many* of the basic features still need a *lot* of work.

Cons: In a broad sense, the most significant con to TradeGecko is that most of the app feels "half baked". It seems that everything was developed to serve the specific needs of an initial core user base. This is particularly true of the ShipStation integration (be warned). Granted, we wouldn't have much to gripe about if there were support docs explaining how TradeGecko works in the context of day-to-day business operations. Unfortunately, the docs don't go much further than explaining where the buttons are and what happens when you click them. Apart from setting up the account and performing our first few csv uploads, we've had to fine tune *every* aspect of our TradeGecko workflow through *trial and error*. Not sure if I'm asking too much but this has been an awkward experience, especially considering that the support team, while responsive, has rarely attempted to truly understand our issues. The whole dev team is focused on feature releases & rudimentary usability (which is also lackluster). They seem to have no concept of UX.

Sody's Tradegecko Review

Aug 31, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Being able to upload all the products on excel and the Sku at the same time.

Cons: I wish that every time I start a new sale order the years of my date stay the same. For example if I was to choose 8/31/2016 on the next sale order it would be 8/31/2017. I would have to change that all the time.

Overall: I've been using Tradgecko for over two years now. I find the software easy to used and it save me a lot time. Searching products and modifying the products description is also and easy task. I used to input the products one by one and would take up a lot of my time. I would recommend Tradegecko to other growing companies.

Brilliant Inventory Management Software

Aug 08, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The B2B platform is great and we have very little downtime or issues with customers placing orders. The reporting is also very straightforward and is great for giving quick snapshots of your position.

Cons: Would like there to be a way to have customers get specific pricing without having to dedicate whole new priceless for them

Overall: I've been using TradeGeecko for 18 months now and it is a brilliant intuitive system. We are a drinks wholesaler and have a constantly rotating inventory and it helps to keep our stock in line.

Recommendations to other buyers: It's worth every penny. Streamlines your inventory and is very easy to manage.

Very happy user

Nov 02, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most how great the customer support is. It is quick and resourceful. Also TradeGecko is constantly upgrading itself and keeping up with cusomers needs.

Cons: It takes time to learn how it works and you have to keep up with new integrations. So what is actually a pro is also a con.

Overall: My overall experience is very positive and I could not be without TradeGecko

Capterra loader

From my perspective

Oct 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I use Tradegecko as my quick reference for customer service and bookkeeping needs as well as order processing and inventory. If i need quick info on a spare parts order Tradegecko is alway fast and easy to search.

Cons: If your not careful, entering orders can be tricky. The site suggests items and when the item is similar to what you are looking for it is easy to click the wrong item. Just be mindful and its all good.

Overall: I was shown how to operate the site in about 15 min. The was on the opening day of our busy season. We stayed up and running with no big hiccups to worry about. The site is easy to customize and has been a great tool for all of our departments to work together as a team.

Very good for sales, but still need to better the production

Sep 22, 2016
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is a very intuitive and easy to manage system. Very effective and functional to make the orders, connect with the e-commerce system, register the clients, send out invoices, pack and ship the orders and so on.

Cons: But has limited option on the production field, like different options to control the stock, to see the incoming stock specified by dates and quantities, and to connect the production of goods with the stock on inventory.

Overall: It is a very intuitive and easy to manage system. We are a small 3 years old Brewery, growing every year and TradeGecko is our main system. Very effective and functional to make the orders, connect with the e-commerce system, register the clients, send out invoices, pack and ship the orders and so on. But has limited option on the production field, like different options to control the stock, to see the incoming stock specified by dates and quantities, and to connect the production of goods with the stock on inventory. On overall, is a very good system for manage the sales and order, but not as good for manage the production.

Recommendations to other buyers: On overall, is a very good system for manage the sales and order, but not as good for manage the production.