--- title: "Sugester Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Sugester Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/143136/Sugester/" page_type: "product" language: "en" --- # Sugester Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Sugester ## What is Sugester? Sugester is a cloud helpdesk, time and task management solution. With features such as a shared team inbox, multiple agent support and advanced reporting, the Sugester Dashboard is all you need to manage customer support and other company activities. Sugester combines the most important features of help desk and CRM software without sacrificing simplicity. Try it today - the basic plan is free forever. ## What is Sugester used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Forms Automation](https://www.capterra.com/forms-automation-software/) Top alternative Featured Overall rating Based on 4 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $9 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Sugester?[Manage this product listing](https://www.g2.com/products/sugester-crm/claim_requests/new?auto=true) ## Sugester Overview Updated August 2026 AI summary Sugester offers cloud-based tools for live chat, help desk, CRM, and marketing automation, serving businesses from small to enterprise. It enables multi-channel communication, support ticket management, and interaction tracking, with features like autoresponders, customizable branding, and analytics. Optional capabilities include document storage and screen sharing, supporting teams seeking integrated customer communication and support solutions. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Sugester 4.0 (4) VS. [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting Price $9 Flat Rate, Per Month Starting Price $9 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (4) Ease Of Use 4.5 (973) Value For Money 4.0 (3) Value For Money 4.3 (796) Customer Service 4.8 (4) Customer Service 4.4 (768) ## Sugester alternatives [4.4 (226)](https://www.capterra.com/p/227088/Salesforce-Starter/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Sugester Overview ### What company size and specific industries is Sugester built for? Sugester is designed for small and medium-sized businesses in the global SMB market, including companies that are just starting to sell or serve customers online as well as experienced online entrepreneurs. It is aimed at businesses moving into digital operations rather than large enterprise organizations. Features and Usability ### What are the key features of Sugester? Sugester offers CRM, live chat, and support ticket management as core features. It also includes contact management, lead management, automated routing, autoresponders, knowledge base management, and reporting/analytics, plus multi-channel communication tools such as email management, call routing, and real-time chat. Integrations ### Which third-party tools and platforms does Sugester integrate with? Sugester integrates with 11 third-party tools, including Gmail, Mailgun, Plivo, Dropbox, GitHub, WordPress, Shopify, WooCommerce, PrestaShop, BigCommerce, and Volusion. These integrations cover email, communication, file storage, development, and ecommerce platforms. Getting Started and Support ### What training and onboarding options does Sugester offer? Sugester provides live online sessions, webinars, and documentation for training and onboarding. Live online sessions and webinars support guided learning, while documentation gives teams written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does Sugester offer? Sugester provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback about support quality is available here, so only the listed channels can be confirmed. ## Features AI summary Based on 6,967 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Sugester includes **Multi-Channel Communication**. However, it does not offer **Chat/Messaging** or **Real-Time Notifications**. Its support for **Multi-Channel Communication** helps businesses manage conversations across more than one customer touchpoint in one system, allowing teams to maintain context and respond more consistently across channels. Automated Routing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Tickets are automatically assigned to specific agents based on predefined rules Contact Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Drag & Drop 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Assemble applications and processes by dragging over and arranging pre-built components Email Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Forms Creation & Design 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system Interaction Tracking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Sugester 53 features ### All Features - Alerts/Escalation: System alerts about the need to escalate an issue or request - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Dynamic Content: Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Full Text Search: Search for specific words or phrases within a document or database - Geotargeting: Geographic location of visitors determines behavior of the software - Image Library: Store and manage images - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Sales Pipeline Management: Pipeline view and tracking lead status - Screen Sharing: Digitally share screen view with others - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SIP Trunking: Enables the connectivity to send and receive calls over the internet - Spam Blocker: Filters used to determine different types of malware threats - Subscriber Management: Add or remove subscribers from mailing lists - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Website Visitor Tracking: Monitor activity of individuals who visit your website using cookies - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 3.7 (3) 3.7 Based on 3 reviews ## Pricing Value for money 4.0 (3) Free Trial Free Version Basic $9.00 Flat Rate,Per Month Value for money 4.0 (3) 4.0 Based on 3 reviews ## Integrations [ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ GitHub](https://www.capterra.com/p/129067/GitHub/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (4) 4.8 Based on 4 reviews ## User reviews Overall rating 4.0 Based on 4 reviews Filter by rating 5(2) 4(0) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent KM Karolina M. Project Manager Retail ### "Sugester helps to organize your tasks" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 27, 2022 Pros They offer free trial which lasts for 30 days - planty of time to decide if this software is right for you. We mostly use Sugester for organizing our customer service - you can easily assign tasks to your coworkers, give them priorieties and deadlines. You have a possibility to link many mailboxes to Sugester so you can gather e-mails from many sources in one place. Option for livechat Cons There's no possibility to integrate your calendar from any third party software. They have very little already prepared integrations. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Piotr S. E-commerce Manager Retail ### "Easy to use livechat. Average quality e-mail customer service system" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 July 15, 2022 The tool is good for small online stores that do not have an extensive customer service department structure. Livechat works well, e-mail handling is worse. The good reporting system is definitely an advantage. Pros Compared to others, the system is relatively cheap (license per workstation). You can change the number of operators during the contract. Livechat works smoothly and it was easy to integrate. Email templates speed up responses to recurring customer questions. Cons Handling e-mail notifications is unintuitive. Sometimes there are several threads / tickets for one task / People who do not work in the system on a regular basis get lost in it easily. It also takes time for the operator to become independent. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Administrative Assistant ### "Good easy to work with" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 14, 2018 it save time and i was able to reach my target clients easily Pros what i like the most about this software is the fact that it is compatible with any operating system in a mobile phone and the software is very easy to run with unlimited bandwidth. Cons what i least like about the software is it does not redirect the user properly hence not easy to work with unless you understand the interface properly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Szymon B. ### "Very usable thanks to its reasonable scope" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 June 11, 2015 The helpdesk software giants, like Zendesk and Freshdesk, can be overwhelming for a small business. They have tons of powerful features, but learning to use the software can be overwhelming and time-consuming. Learning Sugester takes minutes - everything is very well-done and straightforward. As far as cons go - the interface could be improved aesthetically. I also came across some minor glitches, but those will have probably been ironed out by the time you are reading this. Overall, I would definitely recommend this software to medium business owners looking to upgrade their helpdesk. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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