--- title: "InSite Feedback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about InSite Feedback Software - reviews, pricing plans, popular comparisons to other Bug Tracking products and more." source_url: "https://www.capterra.com/p/143180/InSite-Feedback/" page_type: "product" language: "en" --- # InSite Feedback Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) InSite Feedback ## What is InSite Feedback? We give you powerful tools to collect customer feedback on the website you build. Collect screenshots and reports directly on the page! Insite is not a traditional bugtracker, but speeds up your feedback loop dramatically to safe you - and your customers - a lot of time. ## What is InSite Feedback used for? [Bug Tracking](https://www.capterra.com/bug-tracking-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €19.99 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for InSite Feedback?[Manage this product listing](https://www.g2.com/products/insite-feedback/claim_requests/new?auto=true) ## InSite Feedback Overview Updated August 2026 AI summary InSite Feedback provides businesses of all sizes with cloud-based tools for tracking bugs and managing feedback throughout the software development process. It includes core features such as audit trail, backlog management, task and ticket management, and workflow management, enabling teams to organize and address issues efficiently within a centralized web-based environment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### InSite Feedback 0.0 VS. [### Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,489)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price €19.99 Per User, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (14,532) Value For Money 0.0 (0) Value For Money 4.3 (9,923) Customer Service 0.0 (0) Customer Service 4.2 (9,679) ## InSite Feedback alternatives Highest Rated [GitHub](https://www.capterra.com/p/129067/GitHub/) [4.8 (6,206)](https://www.capterra.com/p/129067/GitHub/reviews/) Starting price $4.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/129067/GitHub/) [TestMu AI](https://www.capterra.com/p/170732/testmu-ai/) [4.6 (547)](https://www.capterra.com/p/170732/testmu-ai/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170732/testmu-ai/) [Mattermost](https://www.capterra.com/p/170524/Mattermost/) [4.4 (168)](https://www.capterra.com/p/170524/Mattermost/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/170524/Mattermost/) [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) [4.5 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/227102/JIRA-Service-Management/) ## FAQs about InSite Feedback Overview ### What company size and specific industries is InSite Feedback built for? InSite Feedback is designed for freelancers, solo website professionals, and web agencies of any size, including teams with many users. It fits companies involved in website development and related online project work, with unlimited users included at no additional charge. Features and Usability ### What are the key features of InSite Feedback? InSite Feedback offers API access, audit trail, backlog management, task management, ticket management, and workflow management. These features support issue tracking, work prioritization, activity logging, and process routing across teams. Getting Started and Support ### What training and onboarding options does InSite Feedback offer? InSite Feedback provides live online training and documentation. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features and steps. Getting Started and Support ### What customer support options does InSite Feedback offer? InSite Feedback provides chat support for customer help and account questions. No reviewer feedback about support quality is available in the catalog data, so the support experience cannot be characterized further here. ## Features AI summary Based on 1,982 Bug Tracking reviews According to Capterra reviewers, these are the bug tracking features buyers prioritize most when evaluating a solution: - **Bug/Issue Capture** (**61%** of reviewers rated this feature as critical) - **Issue Tracking** (**59%**) - **Multiple Projects** (**55%**) InSite Feedback includes other capabilities that Capterra reviewers also consider important, such as **Ticket Management** (**52%**). This feature helps teams organize incoming requests, keep work moving through a clear process, and maintain visibility across support and feedback workflows, helping businesses respond faster and manage issue-related communication more effectively. API Application programming interface that allows for integration with other systems/databases Audit Trail A record of all activities within the system, including user access, changes made, etc. Backlog Management The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. Task Management Create, manage and track all task activities and progression Ticket Management Track, manage, or resolve user requests and IT incidents/issues Workflow Management Create, design and manage workflows for repetitive tasks InSite Feedback 6 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Task Management: Create, manage and track all task activities and progression - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Workflow Management: Create, design and manage workflows for repetitive tasks --- ## Pricing Free Trial Basic €19.99 Per User,Per Month ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.