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ShakeYourTail provides pet businesses a simple way to schedule appointments & manage client details We also offer Email & SMS reminders
Provider
Petstar
Located In
United Kingdom
Foundation
2009
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation
Our services are aimed at Dog Groomers, Kennels, pet sitters, dog walkers and any business needing to manage clients and pets.
Content Source: ShakeYourTail
Green rating bars show the winning product based on the average rating and number of reviews.
ShakeYourTail Reviews
"User Friendly Software for Pet Groomers "
Overall: Since using Shakeyourtail I have cut down on clients not showing up for their appointments. I also no longer need paper based client records as I can store all details on each clients own account, also like that I can attach a photo of the pet as a reminder.
Pros: I like that all the things I needed were already set up for me I just needed to tweek them to the way we work. I use shakeyourtail on several devices; iPad, android phone, iPhone and my desktop at home depending on where I am working so I can book customers in anytime of day which makes me happy. Love that the customer support is there straight away if I am trying to do something and I can’t make it work. Customers like the personalised emails or texts, whichever they have chosen to receive It gives me more time to focus on my business as I am not spending time looking through a paper diary. Being able to look at each clients profile when rebooking is useful, reminds you if customers have cancelled or always come on a certain day.
Cons: I like it all ... so would be wrong to say anything.
"Perfect For Our Business"
Overall: We have been using this software for 4 years. We have had success with it and our only issue is that since it is hosted elsewhere, we are without service when our internet provider is interrupted. But, this is not the fault of ShakeYourTail. The developers are quick to respond to our needs and have always made themselves available when we need them.
Pros: It is easy to learn the functionality of the software. Customer service responds expeditiously to queries. Developers are happy to implement new functions based on ideas from the users.
Cons: There are no known deficiencies. We have been pleased throughout our relationship.
"Used this software for about a week trying to set it up "
Overall: Stressful and a waste of time, no refund and an unhappy customer. Made me more work not less work.
Pros: The idea of it saving me time and being professional.
Cons: Had nothing but problems email reminders never worked always went into spam or just never sent. Confused customers
"I love the program burn Custer service is completely frustrating! Can't talk to anyone "
Pros: Functionality, easy to use. I would suggest this program to any groomer if you will fix the program updating protocol
Cons: That it doesn't tell you in advance that you need to update. They just shut you off until you pay. I can't even see who I have in tomorrow or if I'm supposed to pick up a pet. I could be losing business
"Good software"
Overall: It was good, we just outgrew the software.
Pros: I liked the ease of us. This was the software I first used when switching from a paper appointment book, and it was so simple to use that it didn't create stress for me, it helped me.
Cons: Didn't have a ton of functionality, but as an appointment software it was decent.
