Brand Embassy

Brand Embassy


5 / 5
1 review

Who Uses This Software?

Brand Embassy is sophisticated enough for Enterprise use. Over 100+ clients like T-Mobile, Samsung, and Vodafone use Brand Embassy to service their digital customer's service.


Average Ratings

1 Review

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Brand Embassy
  • www.brandembassy.com/
  • Founded 2011
  • United Kingdom

About Brand Embassy

Brand Embassy is the top-rated cloud customer service platform providing integrated 30+ social media channels, instant messaging, live chat, email, and AI-powered chatbot builder. Brand Embassy is an implementation and solution partner also for popular channels like WhatsApp business solution or Apple Business Chat. Clients areTelco companies, Banks, eCommerce, and retail. Brand Embassy is a safe, scalable and costs saving solution. BE is easy to integrate.


Brand Embassy Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Code-free Development
  • Contextual Guidance
  • For Developers
  • Intent Recognition
  • Multi-Language
  • Omni-Channel
  • On-Screen Chats
  • Pre-configured Bot
  • Reusable Components
  • Sentiment Analysis
  • Speech Recognition
  • Speech Synthesis
  • Virtual Assistant
  • Batch Communications
  • Chat / Messaging
  • Content Management
  • Email Distribution
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Print Management
  • Template Management
  • Video Content
  • Alerts / Escalation
  • Appointment Management
  • Call Center Management
  • Email Management
  • Knowledge Base
  • Live Chat
  • Performance Metrics
  • Queue Management
  • Self Service Portal
  • Social Media Integration
  • Surveys & Feedback
  • Virtual Assistant
  • Workflow Management

Brand Embassy Reviews


Apr 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support