Brand Embassy

Brand Embassy

5 / 5 1 review

Who Uses This Software?

Brand Embassy is sophisticated enough for enterprise use and simple enough for SME. Over 100+ clients like T-Mobile, Samsung and Lenovo use Brand Embassy to service their digital customers.


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Brand Embassy
  • www.brandembassy.com/
  • Founded 2011
  • United Kingdom

About Brand Embassy

Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service top rated by customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries. Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner. See more at www.brandembassy.com.


Brand Embassy Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management
  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

Brand Embassy Reviews


Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support