Who Uses This Software?

All medium to enterprise businesses with a process management need. Organisations with over 50 people need visual process maps to empowers staff - without them knowledge isn't shared by teams.


Average Ratings

108 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Promapp
  • www.promapp.com
  • Founded 2002
  • United States

About Nintex Promapp

The number #1 rated BPM software used by Coke, Audi, McDonalds and so many others. Designed for organisations with over 50+ employees. Promapp is simple to use, and staff love to use it. Sign up for a Free Trial now and get a free eBook covering the Top 10 Ways to create & retain engagement in process improvement. Promapp makes it easy to create, navigate, share and change business processes, enabling quality assurance, risk management and business continuity. COMPANIES LOVE USING PROMAPP!


Nintex Promapp Features

  • Business Rules Management
  • Collaboration
  • Data Mapping
  • Lifecycle Management
  • Process Analysis
  • Process Capture
  • Process Change Tracking
  • Process Mapping
  • Process Modeling & Design
  • Process Simulation
  • Archiving & Retention
  • Audit Trail
  • Controls Testing
  • Environmental Compliance
  • FDA Compliance
  • HIPAA Compliance
  • ISO Compliance
  • OSHA Compliance
  • Risk Alerts
  • Sarbanes-Oxley Compliance
  • Version Control
  • Auditing
  • Business Process Control
  • Compliance Management
  • Corrective Actions (CAPA)
  • Dashboard
  • Incident Management
  • Internal Controls Management
  • Risk Assessment
  • Access Controls/Permissions
  • Business Process Automation
  • Calendar Management
  • Compliance Tracking
  • Customizable Dashboard
  • Document Management
  • Forms Management
  • Graphical Workflow Editor
  • Mobile Access
  • Task Management
  • Third Party Integrations
  • Workflow Configuration

Nintex Promapp Reviews Recently Reviewed!


Ideal BPM software for an organisation going through major change

Feb 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, customization, makes it easy to simplify processes

Cons: More customisation in how processes are displayed (particularly the use of the swimlane display).

Overall: The Project Management Institute of New Zealand (PMINZ) is going through major change at governance, operational and commercial levels. Also as a non-profit organisation PMINZ faces unique challenges such as the staff are nearly all volunteers and are from all over New Zealand.

Where Promapp is having the biggest impact is giving PMINZ the tools to plan, implement and manage change and implement continuous improvement. So what are these tools and how have they made an impact?

Document management: Promapp's excellent document management functions has enabled PMINZ to move from a legacy document management system for key documentation covering policies and procedures to a much more comprehensive easy to use system.

User access and permissions: This is easily configured to mirror the PMINZ organisational chart and business rules. Permissions are proving very useful currently during the intensive review of the governance of the organisation to restrict access to policies that are still under review by the Board of Directors.

Process development: Promapp is challenging PMINZ to simplify and restructure all processes using plain language for the published versions of processes. One important example of this is in the revision of HRM practices and procedures. Up until their update in Promapp the old processes were outdated. The revision of HRM in Promapp is now having a major impact on our organisation through better recruitment, induction and recognition of volunteer achievements.

Feedback and improvements: The ability to implement continuous improvement within PMINZ using Promapp is also starting to have major benefits by the ease of which users can suggest improvements to processes. They now are more engaged.

The most critical success factor of all has been is to ensure that the Board of Directors and senior management have fully supported not just the changes taking place but understanding what Promapp can deliver. So my recommendation is during the early stages make sure the key decision makers and influencers are educated about and understand what Promapp is about.

The final comment is that is has been very liberating for our organization to free itself from the large wordy, difficult to read Operations Manual to an easy to use online software tool. Promapp is warmly recommended.

Recommendations to other buyers: Make sure the Board of Directors believes in Promapp. Recruit high quality Business Analysts.

Excellent tool for any size company to engage entire workforce!

Mar 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Explore the different ways your employees can share and interact with the material in your Promapp library. Promapp works well with SharePoint. Promapp is a cloud-based tool and stores your processes remotely. Consider having a backup of material in case there is ever an outage. I can say to Promapp's credit that this is quite rare and they've moved to AWS for cloud-reliability, but some managers within your organization may insist on a backup "rainy day" plan being in place to access crucial material.

Pros: This is an extremely intuitive system for all of the users within our organization. This system has a friendly user-interface that is very easy to read, easy to write within, easy to navigate, and easy to leave feedback. This is definitely a no-brainer choice when looking for a software tool that our work would engage well with. If you actually want your entire workforce involved with process improvement efforts (rather than just a handful of people trained in a more complex BPM tool), there's simply no better program out there than Promapp. This software has very robust features to get the job done. Users can opt for a visual map or text outline served up to them for any given process and the system remembers preferences. Furthermore, if you often have slight variations to existing processes, you can tweak users on the back-end so that they receive the variation most appropriate for them by default.

Great Kiwi Innovation

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple do create, develop and deploy

Cons: There are some situations where the tools wont create exactly what you want

Overall: I have been using Promapp for over 4 years now and love it more today then ever before. Having gone through several organizational transformation programs the bottom line is still true, you need to have an organized, well thought through process to make an organization productive and profitable.

The simplicity with which we can build and change processes aligned to our organization is just elegantly simple, allowing all our people to understand what their core role processes are and how they fit into the bigger picture.

It allows us to simply deliver guides, hints, tools and explanations about how our business works to our people.

One of the additional features I enjoy is the Risk module, which allows me to identify, score and measure risks and mitigations that exist in our processes.

Overall the tool is simple to build, simple to deploy and simple to use. It is an enabler, it will do nothing on its own but if you allow it to work for you then you can make your business a much more productive place!

The team at Promapp have always been fantastic to work with, from pre-sales, consulting, through deployment to BAU support. Their vision for future use and enhancements is also excellent, which allows me to feel confident about the future of the tool.

In short, I'm a fan

Recommendations to other buyers: Plan your processes with the Promapp team to begin, understand best practice and ensure you have buy in for the deployment of process mapping and management through your organisation. Create some standards about how you record processes, how you use and store supporting documents and who owns processes and changes to them.

Vendor Response

by Promapp on January 25, 2017

Thank you Paul!!! It's great to see you've been using Promapp for 4 years now - especially in a world where ever changing software, I'm glad we've been keeping up.

Thanks for this amazing review! It must have been incredible for you to watch us grow over the last 4 years too - the software, the size of the company, our international presence.

Thank you,
Menilik

Promapp brings processes to the people

Jul 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The simplicity and usability, great collaboration features, sharing and SharePoint integration possibilities and of course excellent governance functionality. More advanced things as process timeframe and costing is possible and made easy.

Cons: I think the advanced process professional might lack support for BPMN 2.0 and other features the more advanced process software's have but I understand Promapp does not have that as an aim, they have all the employees as a target group and the focus on simplicity, ownership and overview is more important.

Overall: Using Promapp has been an eye opener for how simple things can be and it is not just about the software itself but also the company culture and vision. It is clear why Promapp are in the market and what they want to achieve with their product so it breaths simplicity, collaboration and continuous improvement.

As a process professional with many years experience in BPM it can be a mindset change but you quickly realize the tool is for the people working in the processes and not just for us process nerds.

You can tell Promapp has been built for high usability and is aiming to bring processes to the people and not the other way around and to make processes fun as sharing and collaborating around processes is exceptionally easy and works in a social media style that everyone knows how to use.

Integrate with SharePoint, share links to the processes with customers and suppliers to increase collaboration and with a feedback feature you get improvement ideas right into the tool, it is so much easier and better than before.

Creating and maintain processes is very intuitive and whenever you are in doubt there is great support videos to guide in process mapping techniques and how to use the tool.

Another key feature is the governance part where the process owners and stakeholders get control over all process they own or are involved in, be notified if something changes and can in one view answer questions as; Are the processes up-to date? Are they used? What do the users feel about the process? and more.

From my perspective I see Promapp as outstanding in its segment, or actually in its own segment as I have not seen another tool with the same functionality.

Business.........finally catching up with evolution!!

Jan 29, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, intuitive tool that connects the dots of how we do business.

Cons: Closed protocol ca sometimes hinder business tailoring...but understandable.

Overall: Promappian Explosion' is enabling the business world to finally catch up with human evolution by providing a 'visual representation of what we do'....suddenly the language barriers between an executive vision full of concepts and mission statements and the grass roots processes to deliver upon expectations have a common visual and intuitive system that transcends the hierarchy of a company organogram by tapping into the human DNA and the way we interpret the world. The 'Promappian Explosion' has also given rise to what I call the 'Cultural Evolution'....regardless of your position you are able to identify where you fit and how you contribute the business, the realisation that you are not an isolated cog in a large machine but an integral part and contributing factor to a business' success meets another evolutionary desire, that of belonging and being valued within the pack, I and you are replaced by we and us...in the main we interpret our world through visual means but we express our thoughts and beliefs through our language and there is noticeable positive shift in the vernacular used across the business...about the business. ProMapp is being embedded in the DNA of our business, an intuitive tool that speaks a universal language providing everyone opportunities to contribute in describing how we do what we do and to then allow positive critical analysis and continued improvement whilst creating an audit trail and improving the culture of the business is pretty difficult to argue against.......evolution at work.

Recommendations to other buyers: If you are not using it....you need to ask yourself why not?

Promapp is the best process management tool I have ever used!

Feb 22, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is simple to use, I like that you can upload screen shots, documents, photos and even videos. The incident manager has been very useful in monitoring incidents both internally and from our customers. Allowing reports to be run and trends to be captured that are utilised in executive reviews with my customers. It is also great that they are kept updated throughout the life cycle of an incident. The fact that an incident highlights the need to review and amend a process is brilliant. I also find the fact that you can share a process via a link with your customer invaluable, allowing us to work in partnership with our customers to make improvements.

Cons: There is very little I can criticise about this software; the value comes from its content and configuration. It would be useful to be able to search for a specific incident

Overall: Ability to monitor, amend and improve processes within our business; being visible to all employees without the necessity to send numerous emails (which are not always read).

Well presented and set out software that can be used intuitively

Feb 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: It sets out complex processes simply and are able to prepared quickly. Allows URL links and document links; Can be scaled for different organisational size. Can be used for induction, risk management and health & safety/training. Can be used as a basis for testing. Can share processes with other organisations (even if they don't have the product) and can receive processes from other like- organisations who are prepared to share their processes and then adapt these to your own environment,

Cons: It is a financial commitment, so small organisations may not have the capital to invest. It still needs internal champions, though it is easier to motivate staff to use promapp than most products and that require data and therefore effort and thought to keep up to date.

Distribution simplified...

May 01, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Our Distribution Centre is a key component of our business organisation, and it is essential we provide the best possible service to our customers - this means being as organised and efficient as possible. We have been using Promapp for our business processes for about 18 months now and I have found all aspects of this software very easy to understand, and already we are seeing some major improvments in the way we do things.

After getting over the initial go-live converting the basic business processes of the Distribution Department into the Promapp system the simplicity of recording how we do things with Promapp in comparison to our previous ISO system has made it so much easier to see where we need to apply resource to improve specific processes, it has helped highlight where some of our processes are not as strong as they could be, and it has already helped with stream-lining some of the key steps in warehousing which has greatly improved our operational efficiency.

Probably the best gain we have had from this new way of looking at process documentation is that it is now very easy for us to establish where incremental improvment gains can be made - by actually getting descriptive processes into an easy to understand format we now have a very clear picture of what our department does, and who is responsible for doing it.

This has also enabled all our team to have a say in making improvments to the way we do things, and we have also noticed that it is a whole lot easier to run an effective operation when we have key staff out of the building - be it for training or annual leave we are still able to run our complete operation without disruption.

There is a common point of reference which is easy to access for all the various tasks we undertake and anyone can refer to these processes if they are not sure of what to do. It also makes a great place to start for all our new employees and this fits well with our company culture of continuous improvement.

I would recommend this product to any organisation interested in providing a world class experience to their customers...

Great Process Mapping Software

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Process mapping functionality and user friendliness

Cons: There are some limitations with the software that make it difficult to track and see whether processes are being followed or not.

Overall: Promapp is a very user friendly piece of software, and it is excellent at what it does. We have used it in our business to map out all of our processes, and it is easy to use and easy to read and follow the processes after they are entered.

A few of the key features of Promapp are the ability to visually see the process on a "map", and see the responsibilities of each functional area on a given process. The ability to use some value stream mapping functions is great as well. It also has the ability to link a process within a process. This allows you to build out separate, smaller processes that may be used in multiple different larger processes, and limits the amount of edits necessary if there are changes to the smaller process. The review and publishing functionality is great as well.

The Promapp support is great. They have always been very responsive to our requests.

The only reason I give it 4 starts instead of 5 for features and functionality is that there are a few features that we would find very useful that it can't do yet. Such as the ability to turn a process into some type of checklist so we can better track and ensure that people are following the process. There are many very useful features, and Promapp is very good at executing the features that it does have.

Recommendations to other buyers: Overall, it is a very good product.

Simple, flexible, effective

May 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to configure without being an IT geek. The system comes with standard settings which are really easy to change to suit your business. Promapp has a look and feel that is familiar to most users so it so "comfortable". As a quality manager in a regulated environment I am also a huge fan of the audit trail that the system maintains - every change is tracked and logged.

Cons: Some of the terms used are unique to Promapp and cannot be changed . A small price to pay when compared to the benefits offered.

Overall: The ability to easily develop process maps that are easy for people to understand. Through the maps we have found people more likely to follow the process / procedure that the map applies to

Excellent for capturing processes with good paths for providing feedback for continuous improvement.

Jul 05, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The expandable levels are helpful - the Process "map" at a high level, the expandable notes in the procedure section allow people with different levels of expertise the appropriate visibility.

Cons: Can be a bit tricky for an absolute newcomer to see how to get started. But the help and training is excellent, so that is never really a problem.

Overall: Support from the team is excellent. The tool is easy to use and administer and the feedback options help to keep processes up to date and real.

Recommendations to other buyers: Nothing wrong with the software, but I would say that the business needs to embrace BPM in order to get consistent buy-in from all departments.

To Promapp or not to Promapp

Oct 13, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We got Promapp for a 14,000 employee organisation that operates in the early education industry. This organisation did not have any business processes in place, documents stored in various places, experienced a high rate of staff turn-over and with it knowledge retention was a challenge. For this organisation to maintain its operations, it needed a simple, intuitive solution that would help in bringing policy, procedures, processes, glossary, roles and responsibilities and systems list together and make it accessible at the fingertips of all of its employees across Australia.

Pros: Simplicity, ease of use, usefulness, cloud-based, friendly staff, connecting processes and documents, security groups and elements connectedness.

Cons: Pricing, support, understanding of staff of BPM to provide better guidance and fit for purpose advice.

Recommendations to other buyers: Once you Promapp, you will never look back again. I have used other BPM tools, basic and advanced, none come close to the concept and execution level of Promapp. So Promapp or not to Promapp? Definitely Promapp.

Easy to Use

Jan 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy of use, ability to link treatments to process maps, ability to create customized forms in 'improvement module'

Overall: I found the product extremely easy to use (being a first time process mapper). The help desk response turn around is fantastic and if they are unable to resolve the problem, they will investigate it. The product is simple, easy to follow and the feel and look is appealing to all types. Extremely easy to navigate and train people in how to use the product.

The Account Manager is friendly and helpful with any queries.

Recommendations to other buyers: Keep up the good work, looking forward to any new modules that may be coming in the future

Great tool for changing the culture!

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Promotes simplicity and ownership.

Cons: I think there is room for improvement on the reports. Principally from the Promaster and Lead Process Champion perspective. More filters and flexibility would be very much appreciated.

Overall: I'm very happy to be a Promapp customer again in my new position. Promapp is an important component of our operations improvement plan. People love it and make my job easier.

Recommendations to other buyers: Implementing a process framework in early stages of adoption can accelerate the implementation and provide clarity on the scope, ownership and handoffs.

Promapp review

Jun 27, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: A new user can walk in to the company, pick up a process and know exactly who is responsible for what part, which documents or templates to use and where to store information.

Cons: It takes a bit of time to set up, but that would be the same for any mapping tool.

Overall: Promapp is an easy tool to use. The most difficult part of using promapp is working on and mapping out my own processes on a whiteboard / paper before I enter it into promapp. I have discovered that there are parts of my processes that can be used across the company and setting them up in such a way takes a bit of thinking, but works brilliantly.

Recommendations to other buyers: Understand the conditions in promapp such as conditional processess and decision points and how they are handled. Then write out your process on a whiteboard / paper. Are there any parts of this process that are / can be used by other processes (even in other departments)? If you can use a pre-existing process, do not re-invent the wheel.

Mapping your companies process workflow

Nov 26, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The good thing about Promapp is that you can ditch your Vizio or Excel or other tools that you've been using for process mapping. Promapp is interactive and allows multiple people to give input into your process workflow. It allows for commenting and suggestions from people that do not have Promapp accounts and this is crucial because programs that need people to log in are logistical nightmares when you try to share things with others. I would bet that if you are the administrator of a program and you send someone something that requires a login, 9 times out of 10 they will ignore it since it requires the extra step. That's why most successful programs and software don't require login access when simply sharing something. With Promapp, once you share it, they are able to send comments and suggestions and it'll appear right into your inbox about which workflow. With the ability to lay out the entire process, end users can then see and tell if something is required or not. Then with this valuable information, you can start to eliminate mundane steps and save everyone's time and effort and therefore reduce backlog which is essential to how a company runs.

Cons: It is obviously not as broadly know as a Microsoft product in Vizio so it may catch people off guard when something is sent to them by Promapp. But I believe it just takes a little bit more time and effort to get the news out and people will respond.

Overall: Pretty good so far.

Easy to use software

Aug 23, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Comments: I am using Promapp on a daily basis and the main thing that stands out from the rest is their customer support. Usually a response to a question is received within the same day. The answers usually include helpful additional information as well like tutorial links, manuals etc.

Pros: - Easy to use - Great way of visualizing processes - Outstanding customer support - Maps that show processes are very clear

Cons: - Attachments can be saved in specific formats only - Display of images in processes is not very clear - Linking a process with other processes does not work all the time depending on where the link is placed. - Entering Inputs/Outputs is not easy understandable for a user - Small adjustments to the processes take quite a while.

Recommendations to other buyers: Promapp is a great product to get started with process management. Give it a go and see whether it can work for you too.

Fantastic Process Management Tool

Jan 25, 2017
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, promotes best practice and many tools to review processes.

Cons: No report that provides a list of process in folders with the summary objective. this would help manage process in Promapp.

Overall: Promapp is a must have for organisations serious about best practice. I have used it multiple organisations and will continue to champion it because of the real benefits it provides

Recommendations to other buyers: Would be great to have functionality that gives a process a best practice score and provides tips for improving the process.

Promapp works for complex multi-national organisations

Feb 26, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use easy to setup provides clarity of roles and responsibilities provides clarity of stakeholders displays connected processes and systems provides a glossary that automatically displays description on hover over standard version allows variations of standard process (ie. regions may be slightly different but based on standard process) includes ability to control permissions at top down to lower level processes and documents includes control over governance setup provides a dashboard to display user access, progress, published, and draft processes offers control over documents and easily replace them without breaking links links remain consistent when a process is updated or the name is changed support 24/7 either by chat, email, or phone feature enhancement requests considered and often implemented new releases documented and communicated without impact on the user or the business can easily share offers a unique way of writing a process that makes it simple to write and follow for the end user so much more

Cons: some nice to have features not available is not a dynamic workflow tool does not display broken links works best with only one purpose in mind (ie. document all staff processes) Promapp is generally not used for the creation of: Value Stream Transformation (VST) maps Organisational charts Network diagrams System diagrams and mapping Conceptual solution diagrams Customer journey mapping Lengthy end to end maps

Nice product

Jul 12, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, simplifies process mapping, easy to get end user buy in. No complex nomenclature.

Cons: Need to rethink traditional process maps with complex decision trees as these type of processes need to be documented differently.

Overall: Recently we deployed ProMapp as part of a wider business project to document systems related processes. Many processes were mapped and documented, building a large resource of process maps that we previously did not have. ProMapp software enabled us to complete these tasks simply and best of all get good business engagement for ownership, review and feedback of processes.

Great tool to make process management easy and drive continuous improvement

Feb 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Promapp has been an invaluable tool for Ricoh and improved process management and visibility across all areas of the company. Its exceptionally easy to use, has streamlined our QMS and audits, and is helping identify process gaps and opportunities for improvement.

I see Promapp as the market leader in business process management and would have no hesitation recommending to any company looking to improve how they manage business processes.

Promapp - The secret sauce

Nov 24, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple, easy to use.

Overall: Promapp is so simple and easy to use. Our team love it. Our organisation is very successful and we put much of that done to our very tight processes. Promapp facilitates the use and more importantly the improvement of these processes.

Vendor Response

by Promapp on December 12, 2016

Hey John,

10 our of 10! That's awesome! I'm so glad we're providing value because that's what we're all about here at Promapp.

Thanks again,

Promapp Team

Great software tool

Jan 25, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use of the tool, training videos an interactive way of teaching and/or learning

Cons: There isn't anything that i can say i dislike. Promapp support have answered my concerns promptly and in detail

Overall: The process management tool is easy to use. It has some really good features which make it a good learning experience for first time users of any web based tool like this one.

- easy to create process, re-engineer the process multiple time still able to see the old version for the changes

- review mechanism makes it easy for adding or removing any steps in the process as a part of process improvement

- interactive process maps with swim lane makes it easy for the people who are not tech savvy

Lastly, it is easy to use and makes processes simple

Excellent Management System

Jan 25, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, add processes etc, fast load up etc. Great to have different levels of access. Improvements give staff some voice to make some improvements.

Cons: Search - better search for varying documents/processes.

Cannot view or add amendment to old actions/sign offs.

Overall: We have been using Promapp for two years now and it is a great way to setup, manage and share systems and proceedures. Improvements give staff an easy way to suggest changes that may be required. Overall an excellent system.

Recommendations to other buyers: No all cover

Promapp is just great.

Jun 26, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Enforces simplicity and clarity of thought. Helps manage reviews, notifications, everything like that. Allows an organisation to take many different approaches - specialist process managers, or self-serve. AD integration YESSSS.

Cons: People put so many processes in that they don't finish - gives me a big followup job - but even that, Promapp helps me manage.

Overall: We use Promapp in our 200+ person district Council. There are so many functions in a council, something like Promapp is really valuable. I have been a BA for (ulp) over 20 years and in my opinion Promapp is the best BPM solution out there.

Recommendations to other buyers: The Promapp team are passionate, responsive, smart and just great to deal with. I highly recommend Promapp to any organisation.

Compassion Promapp Survey

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, procedural based, easy to demo and explain, good for collaboration and creating process collateral on the fly with stakeholders, mini link functionality is great for external collaboration, tags are good

Cons: 1. Inability to copy and paste or reuse individual activities.

2. Inability to turn hovering display off. Would be better if it was a click to display process and activity details when hovering.

3. Inability to allocate All Staff to a system as stakeholders while you can on an activity

3. Inability to allocate a role as a system owner, it has to be a person

Overall: We implemented Promapp in Sept/Oct 2016 as part of an organisational review of all processes. We also use it to analyse processes in conjunction with IT improvement projects. Our experience has been great, Promapp is well received in the organisation so far. It's easy to use and explain to others. We particularly like that the maps are reduced from procedures. Our internal trainers believe it will replace all other procedure documents and potentially all training material.

Promapp is great

Sep 27, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, can hold a tonne of information

Cons: Did take some time to learn the programme

Overall: I use Promapp daily and find it extremely easy to use. It holds a tonne of data and information that help me and my colleagues perform in our roles efficiently.

Recommendations to other buyers: Attachments can only be saved in specific formats.

Vendor Response

by Promapp on December 12, 2016

Hey Wayne,

Your review put a smile on the whole teams face! - Since you're using Promapp every day I hope you enjoyed the little Christmas theme we added in over this holiday season?

Thanks again.

Promapp Team.

Very user friendly

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. One stop location to deposit processes and research existing processes. Links and attachments to important reference documents can be applied to processes simply - and so easy to update.

Overall: My organisation has had Promapp for a number of years and it is extremely easy to create processes, follow other's processes, collaborate with colleagues on improving processes and use resources to build into processes to enhance staff experiences. As a user and as a manager, Promapp has proven to be a great investment.

Vendor Response

by Promapp on December 12, 2016

Hey Henry,

We're so happy you've been using it for a long time. I think you're part of the reason so less than 1% of our customer churn!

Thanks again and Merry Christmas.

Promapp Team.

Selected Promapp to support training initiative and bridge gaps betwixt newly acquired companies.

May 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The glossary. It works perfectly'and it is telling that Promapp realizes that a standardized process relies on standardized components, all the way down to documents and individual words.

Cons: No editing in the map view--you have edit mode is procedural (list of steps) view only. This can very easily reduce the clarity of the process, and that is unfortunate because as you edit, it would be nice to retain the bigger picture.

Overall: Nailing down process. Sharing the responsibility and credit. We already had community wikis, but now we can help people out of silos of action.

Promapp with Continuous Improvement

Jan 29, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, simple but innovative and constantly moving forward.

Cons: Limited customization.

Overall: Having used Promapp for around a year now I have found it to be an innovative, easy-to-use tool that has helped support our company's drive for continuous improvement. This is achieved through a basic need for clear, standardized processes in tune with a governance structure and clear ownership. An easy-to-use interface ensures that the end user, editor, and owner, all have a clear understanding of what is required of their individual roles and also allows for easier editing and feedback for improvements.

ProMapp Review - RG

Feb 02, 2017
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Reporting

Publishing process

Overall: I am the Knowledge Capture Champion at Toyota Motor Corporation Australia. I've found the software to be very easy to use, transparent tool which is quiet essential for process improvement. there are couple of finer details that need to be sorted out like adhoc reporting etc. But overall its a good software to use.

Easy to use

Jul 18, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: very easy to get up and running

Cons: None

Overall: Easy to use, able to see all that I want to see, can get to where I need to quickly, it is not only effective but also efficient

Vendor Response

by Promapp on December 12, 2016

Hey Peter,
It always puts a smile on my face when someone says they're likelihood to recommend is a 10 our of 10 because it shows we're adding value! Thanks again, Menilik

Loving it as I am becoming more and more familiar with the system.

May 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The system is easy to use and configure and the support team is generally very pleasant to deal with.

Cons: There is still a few system limitations that I would like to have addressed. We would like to be able to print dashboard screens. In addition, we have a number of portfolios created each representing a business unit of Council, with organisational changes there is no way at present to simply move incidents to another portfolio.

Spectacular

Jun 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to understand and use, the way it is categorized gives a great explanation and you can follow the process step by step

Cons: I think, our team is the one that needs to add more pictures so it works as a guide more than just text.

Capterra loader

Perfect program for standardising business processes

Jan 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This software has been great for writing and standardising all of our processes, in ALL aspects of the business. So far Promapp has reduced onboarding time for new staff, given us a central depository for all our processes, and has given us a way to receive suggestions and feedback (in a productive way) to encourage process improvement. We used to keep everything in SharePoint in individual files that were stored in many different locations, all written in a different way. Promapp gives us more control as to who can write and edit processes.

Cons: A bit of a learning curve for process writers, but ultimately not an issue once you get used to it. It would also be nice to print dashboard screens.

Excellent product, gets systemic knowledge documented

Mar 11, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: the way users take to it. its easy to train and easy to use. people feel more inspired to actually record their processes

Cons: A lot of notifications for admins. These come through weekly and sometimes when they are listed and you click through the system says its too early to review. Really the notifications should only come through when its time to review

Overall: Clear documneted process. Less attrition of organisational knowledge

Finally the whole organization is able to map its processes!

Jun 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I find it very user friendly and so easy to use. Finally the whole organization is able to map its processes and the feedback and response from the Promapp Team is always constructive and encouraging.

Cons: Sometimes the feedback seems to get stuck in a bit of a loop that makes it difficult to clear and you have to keep replying.

ProMapp Review

Apr 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Solid process mapping solution.

Pros: Allows you to easily convert your visio process diagrams. Cloud hosted repository is a nice feature, allows for easy access for teams working remotely.

Cons: The software is moderately priced, but a little expensive compared to some other solutions. The dashboards can get a little cluttered.

Promapp process applications software

Jan 26, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ability to write, distribute and access online consistently styled procedures.

Cons: Possibly not suited to all users.

Overall: Loads of functionality and potential applications beyond the everyday. Especially useful for linking HACCP to SOP using the risk module.

Recommendations to other buyers: Ensure you have a dedicated champion within the organization and buy in from senior management.

Great having everything in one place

Jan 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Keeps everything in one place and is so easy to use

Cons: Can be tricky sometimes to get the exact flow you want but generally we always get there

Overall: We've been using Promapp for many years now and rely on it to find the processes we need. Sometimes it is just about a reminder for regular users but it becomes really good when we have new staff that can then just work their way through processes.

Recommendations to other buyers: N/A

So useful and great

Jun 22, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Allows all the essential information to be stored in one place. Its also really great if you are working independently and need to find an answer to a query. It allows you to be informed fully of what is expected of you in tasks and processes that we must do.

Cons: It can be hard to navigate around , when you first use it, it seems hard to get to a process that links to your question as you dont know what word to type in initially. The video guide does help with this though

My experience so far

Jan 26, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to learn and use

Cons: Document aspect is weak

Overall: Generally a very good application. A key area for improvement is the document aspect. There is an opportunity to make a number of changes to the document aspect that would/could make Promapp a one stop shop for both processes and documents.

Recommendations to other buyers: See my comments on page 1 re documents

Excellent Product

Jul 04, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything

Cons: Nothing

Overall: Easy to use, amendments and changes to procedures are easy to perform, automatic re-numbering of activities and tasks means I do not have to do it, so much easier to create and edit a process as compared to a Word document, search functionality is great, easy to update a document / image / file, easy to link procedures to each other

Recommendations to other buyers: One tip comes to mind - ensure that you have dedicated resources set aside to convert procedures by due date or else you will have a mixture of Promapp and the old proceudres and staff will not be sure where to look

First time process mapper

Feb 02, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy to use it is.

Cons: The capturing of time frames is a little difficult for me as I'd need to capture seconds.

Overall: As someone with limited experience in process mapping, Promapp has been the ideal introduction. It's easy to use, intuitive and exactly what I need for my role.

Recommendations to other buyers: Nil

The Go To for process and systems documentation

Feb 02, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and visually a great tool!

Cons: Finding time to keep processes up to date. Getting employees to write their own processes that make sense.

Overall: I've used Promapp for over six years. What a relief to join an organisation with good clear processes for me to follow.

Over the years we have loved the updates and improvements which make it easy to use. Also the simple to follow instructional videos are a great training resource.

As my organisation has grown, we are continually updating and configuring our processes to keep us on track with a complex finance function. Changes are made simply in one place eliminating individual's notes and avoiding duplication and potential for errors of employees using redundant processes.

Love this product!

Promapp helping EQC

Jan 29, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: While early in its 'reboot' of Promapp, and BPM in general, EQC is relying heavily on the functionality and support Promapp provides to enable the organization to progress from the emergency response state to a more robust, standardized and appropriate 'business as usual' business.

Northland's perspective

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of updating, of viewing and sharing - everything

Cons: It takes so long for some staff to understand the benefits

Overall: I love Promapp and tell all my friends how wonderful it is - AVIS rentals was one of them. A company where I think it would make a huge difference.

Recommendations to other buyers: None that I know

Very happy with the way Promapp works

Mar 13, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: - Ability to have all of the businesses systems and processes recorded and stored in one place.

- Processes can be linked, notes and guides added

- Very easy to update and change processes as the business changes, and all amendments can be clearly recorded.

Cons: It has taken me a while to learn to use it properly, it is fairly complex - but I wouldn't say that is a fault exactly. Any program that is storing all of a business's systems is going to have some level of complexity!

Could possibly be slightly easier to navigate.

I love Promapp!

Jul 10, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, search functionality, feedback, overall concept, personalisation, awesomeness dial.

Cons: Rule on decision boxes that yes can only go to another process. I would like to create my own reports but can't. Dashboard could be better, we have a few groups and when you scroll down to the bottom group you've lost the headings so can't remember what your looking at.

Overall: We are just rolling it out around the organisation and its such a easy sell as its easy to create processes, review processes and find what you want. As with any system its got a few items that could do with improving, but overall its awesome!

Great Business Process Tool

Jan 25, 2017
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, one source of truth

Cons: Limitations around decisions

Overall: I find promapp a really useful tool for publishing and managing business process. With the right governance and buy in from the whole business, this product can be the go to place for business process and source of truth. The only issue I have with the tool is you have to link a process from one side of a decision unlike Visio where decisions can have there own stream that then links back into the original process.