Perfect Gym

4 / 5 7 reviews

Who Uses This Software?

PerfectGym gives all the tools needed for sport facility manager to increase the Client's satisfaction and run business in a modern way.


Average Ratings

7 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Perfect Gym Solutions
  • www.perfectgym.com
  • Founded 2010
  • Poland

About Perfect Gym

A comprehensive, high-tech club management solution for fitness clubs, sports facilities and gyms which drives business owners around the world to reach their professional excellence. Enjoy a gym management software ready to tackle all of your management needs: sales, membership management, billing, booking, marketing and reporting. Self-reliable and solution-driven customers using self-service tools to solve problems themselves. Make the most of your gym and request a free demo now.


Perfect Gym Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-In Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

Perfect Gym Reviews Recently Reviewed!

Functionality is easy to use. Interface is user friendly

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is easy to use. I don't have trouble navigating the system. It has been easy for me to train other team members

Cons: I think it has a few bugs and errors than can make things a little smoother. Customer care could respond sooner

There's good and bad, but overall I like it

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.

Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Vendor Response

by Perfect Gym Solutions on February 23, 2017

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

satisfactory service

Feb 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Product is good, the support just need to resolve the issue as soon as possible. Always open for any suggestion.

Vendor Response

by Perfect Gym Solutions on February 09, 2017

Thank you for the review. We appreciate your feedback as we aim to constantly improve customer support as the crucial part of our product.

Value for money

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Long list of functionality
Flexible approach towards clients
Stability of the system

Cons: New functionalities take some time to implement

Overall: I've used several gym management software during the years and Perfect Gym proved to be the best value for money on the market. The list of functionalities is very long and if my team comes up with any kind of new functionality that could be good for our business guys from Perfect Gym are flexible and develop it for us. However, it is often taking some time but is done.

Vendor Response

by Perfect Gym Solutions on January 03, 2017

Thank you Tomasz for the feedback. We always put business of our Clients first that is why we are flexible towards all the needs.

Good program with slow mistake fixing

Dec 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: The program is good only when we have program errors or mistakes you fix it too slow. Last two months I need to ask to do changes in our invoices. Program and turnstiles readers your people install last days till our new club opening and sometimes left us without working turnstiles.

Vendor Response

by Perfect Gym Solutions on December 21, 2016

Thank you for your feedback it is a valuable insight. We constantly are trying to improve our product and processes in order to offer a better product and service.

Aspria Fitness Review

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Perfect Gym is a really great solution for gyms of all sizes and kinds. We are using it for a lat 4 years and it continuously improving and adds more features. What is very important is that the team ready to develop extra options according to your needs.

Vendor Response

by Perfect Gym Solutions on December 19, 2016

We try hard to constantly improve our product so it fits our customer¿s needs in a best possible way. Thank you for your review.

Will MacDonald

Dec 06, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Looks very slick

Cons: very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself

Overall: Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.

Recommendations to other buyers: KPI dashboard - very limited. it seems a lot of reports I want to run need to be pivot tables of data queries

Vendor Response

by Perfect Gym Solutions on December 06, 2016

Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit. Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you. We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.