Perfect Gym Solutions

Perfect Gym

4.5 / 5 19 reviews

Who Uses This Software?

Perfect Gym services everyone from small studios to huge fitness chains over 39 countries all over the world.


Average Ratings

19 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • Perfect Gym Solutions
  • www.perfectgym.com
  • Founded 2010
  • Poland

About Perfect Gym

An all-in-one club management platform designed by fitness professionals for fitness professionals. Our back office and client facing modules are second-to-none in design and capabilities. Select any features we offer and have them customized for your fitness brand and business goals to bring health and happiness to all of your customers. Our dynamic software integrates with diverse hardware to bring all of your club operations under one unified system. Available in over 15 languages.


Perfect Gym Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)

Perfect Gym Reviews Recently Reviewed!


Capterra-loader

So exciting to find a kind of app as Perfect Gym!

May 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.

Cons: Probably I suggest to check the price for small fitness centers or fitness studios which are growing.

Overall: You can take the control!!!!!!!!!!

Great Software for a Gym or an Academy

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I also work for an Martial Arts Academy and Perfect Gym is a great software. I really like the graphics on the dashboard. It makes very easy to see the big picture of the revenue, the contract time and compare the new sign ups with the last months.

Cons: The software has a lot of tools.. I wish they would have more tutorials about how to fully use all those tools

Perfect Service

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The application is very simple and intuitive, straight forward and organized. Perfect coach in everyday business.

Cons: Perhaps the value for money is high for personal use but is really afgordable otherwise. The pros outweigh m the cons

Still needs work

Apr 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The presentation of this program looks amazing. I was excited to use the product. The software is cloud based and I really like that.

Cons: Learning it was pretty hard. No many tutorials on how to use, so I am pretty sure there are many features I am not using. Would like to see some more.

Help you become fit

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It is a helpful one.

Pros: Perfect Gym is a really helpful software for you to become fit and slim. It is really nice to give you more practical solutions.

Cons: The suggestions the Perfect Gym provide sometimes is not very professional and needs to be improved.

Ok product

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: A lot of options are available. For everyone that is apart of your organization. The product is being updated constantly.

Cons: I would like to have been able to do less one the front end but all and all it is worth it. Thanks to everyone!

Awesome product

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is one the best product which i have used till now seems like my dream, honestly this product is awesome and really great to use

Cons: Nothing so far, it is being a great and perfect product so far i like this very much and recommended to everyone in my connection

Easy to use

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I found this very easy to use and very effective. Its a great tool to keep track of attendance and all the info in one place.

Cons: The software is nice and stylish but needs modification which takes usually long time and also the system is lagging lot of times.

Perfect Gym has perfect Beginnings

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: A perfect gym has perfect beginnings means that everything you promote is for the maximum benefit of your customers. Perfect gym definitely shows that through there atmosphere and equipment.

Cons: There really isn't much i could say i least like about perfect gym because fitness is what i love and enjoy to do on a daily basis.

okay priced software for low budget fitness clubs and chains

Mar 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.

Cons: The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.

Overall: You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.

Some features are still in development but overall very good software with wide number of options.

Dec 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Wide number of options, different roles for administration, clients, PT clients, employees, etc.... The team is constantly working on new features and add ons.

Cons: I would recommend to have a one direct contact during the implementation phase. Once we got a one person that followed the entire implementation process everything was running very smooth.

Vendor Response

by Perfect Gym Solutions on January 04, 2018

Thank you for your feedback! We will take that into consideration.

very good

Dec 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software allow me to easily find any member of the gym only at tip of the finger. Not only that, this system easy to use .

Cons: It is not particular, it just sometime the system become a little bit lagging . This lead to time consuming and the worst is make the customer wait too long.

Vendor Response

by Perfect Gym Solutions on January 02, 2018

Thank you for your review! Have a great 2018!

Functionality is easy to use. Interface is user friendly

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that it is easy to use. I don't have trouble navigating the system. It has been easy for me to train other team members

Cons: I think it has a few bugs and errors than can make things a little smoother. Customer care could respond sooner

There's good and bad, but overall I like it

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.

Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Vendor Response

by Perfect Gym Solutions on February 23, 2017

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

satisfactory service

Feb 08, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Product is good, the support just need to resolve the issue as soon as possible. Always open for any suggestion.

Vendor Response

by Perfect Gym Solutions on February 09, 2017

Thank you for the review. We appreciate your feedback as we aim to constantly improve customer support as the crucial part of our product.

Value for money

Jan 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Long list of functionality
Flexible approach towards clients
Stability of the system

Cons: New functionalities take some time to implement

Overall: I've used several gym management software during the years and Perfect Gym proved to be the best value for money on the market. The list of functionalities is very long and if my team comes up with any kind of new functionality that could be good for our business guys from Perfect Gym are flexible and develop it for us. However, it is often taking some time but is done.

Vendor Response

by Perfect Gym Solutions on January 03, 2017

Thank you Tomasz for the feedback. We always put business of our Clients first that is why we are flexible towards all the needs.

Good program with slow mistake fixing

Dec 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: The program is good only when we have program errors or mistakes you fix it too slow. Last two months I need to ask to do changes in our invoices. Program and turnstiles readers your people install last days till our new club opening and sometimes left us without working turnstiles.

Vendor Response

by Perfect Gym Solutions on December 21, 2016

Thank you for your feedback it is a valuable insight. We constantly are trying to improve our product and processes in order to offer a better product and service.

Aspria Fitness Review

Dec 19, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: Perfect Gym is a really great solution for gyms of all sizes and kinds. We are using it for a lat 4 years and it continuously improving and adds more features. What is very important is that the team ready to develop extra options according to your needs.

Vendor Response

by Perfect Gym Solutions on December 19, 2016

We try hard to constantly improve our product so it fits our customer¿s needs in a best possible way. Thank you for your review.

Will MacDonald

Dec 06, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Looks very slick

Cons: very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself

Overall: Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.

Recommendations to other buyers: KPI dashboard - very limited. it seems a lot of reports I want to run need to be pivot tables of data queries

Vendor Response

by Perfect Gym Solutions on December 06, 2016

Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit. Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you. We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.