# Perfect Gym Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Perfect Gym the right Fitness solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143255/Perfect-Gym/reviews

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Perfect Gym

3.9 (33)

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Last updated March 13th, 2026

# Reviews of Perfect Gym

Ease of use

3.9

Customer Service

3.5

## Pros and Cons in Reviews

RG

Ritu G

ScientistBiotechnology, 5,001 - 10,000 employeesUsed the software for: 1-2 years.

“It also provides integration with various third party softwares.“

April 29, 2025

WM

Wendy M

Business OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months.

“Reports are difficult to access, are only available on excel worksheets.“

November 23, 2024

Michelle K

Managing PartnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months.

“they make you pay your subscription fee from day one even tho we didn't get to use it for 3 months as we implemented it. but we also paid a ridiculous implementation fee.“

May 31, 2021

Michelle K

Managing PartnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months.

“i have emailed customer service 3 times to follow up on my complaint they don't reply.“

May 31, 2021

## Showing most helpful reviews

Showing 1-25 of 33 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

José Fernando B.  
Fitness & Life Coach.  
  
Used the software for: 6-12 months

### "So exciting to find a kind of app as Perfect Gym!"

May 23, 2018

5.0

You can take the control!!!!!!!!!!

Pros

It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.

Cons

Probably I suggest to check the price for small fitness centers or fitness studios which are growing.

Review Source

Response from Perfect Gym Solutions

September 17, 2018

Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!

RG

Ritu G.  
Scientist  
Biotechnology  
Used the software for: 1-2 years

### "Managing gym and fitness made easy by Perfect Gym software"

April 29, 2025

4.0

Overall, managing various operations is easy through Perfect Gym which offers feature rich software solution. It provides numerous tools for engaging the members. I overall recommend it.

Pros

I personally like that Perfect Gym has tools which can manage availability of trainer and can manage bookings and class schedules. Membership fees can also be paid online and provides recurring billing options. Real-time insights into the performance is another top feature. It also offers a mobile app which can do all the tasks at the fingertips. It also provides integration with various third party softwares.

Cons

It is slightly expensive compare to other gym membership solutions. Software learning also has a learning curve which is steep and complex. Some occasional bugs are present which can be solved in next updates.

Review Source

Alan M.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Avoid this company"

April 16, 2025

1.0

Not a bad system, very complex and takes a lot of time to set it up which they expect you to do yourselves. They also expect you to become your own experts so they can save money on customer service. Funnily enough, despite its complexity there a some simple things that can't be done. If I had my choice again I would go nowhere near this company, if their customer service was up to scratch to help with the issues then it may be ok, but you can be waiting over a month for a reply, sometimes more, and that is not an exaggeration.

Pros

It's open AI which allows you to plug other systems into it but pretty much all providers have that now.

Cons

Absolutely shocking customer service, I mean the worst I have ever come across. They take forever to respond to anything no matter how critical or how many times you have bumped it. When the answer does come back it is usually of no help at all. There is an emergency number for emergencies only which is rarely answered.

Switched from

[ClubWise](https://www.capterra.com/p/110989/ClubWise/)

It was difficult to accurately track member numbers and movements on Clubwise. It was also built on old coding and was beginning to creak.

Review Source

MS

Molly S.  
Bettering myself  
Arts and Crafts  
Used the software for: 6-12 months

### "Don't knock 'til you try it. You won't be sorry :)"

December 23, 2024

4.0

It was a wonderful and very well worth experience. Do not knock it until you try it.

Pros

It kept me motivated and positive about bettering my lifestyle.

Cons

It was a little more on the challenging side on getting started, but once I was going you couldn't stop me.

Review Source

HC

Harm C.  
Manager  
Sports  
Used the software for: 1-2 years

### "Fantastic feature set, more than moderate knowledge is advised for backoffice"

January 7, 2020

4.0

With perfectGym we have made a very good start in the automation of our workflow. We use this software for almost every aspect in our gyms, from acces control to the monthly payments, the Client Portal gives the customer enough options to manage their contract and class reservations.

Pros

The possibilities within the PerfectGym software are almost limitless. Most configuration is easy to do by yourself when you have enough knowledge of the software. The report functionality gives deep insight of you're business. For more complicated tasks during daily use and/or extra development the development team is always looking for options. Most of the idea's result in a workable solution. My goal was to automate our workflows, and with this software we will get this done!

Cons

All the options and possibilities are also a weak spot, especially when the user does not have enough knowledge. At that moment it can seem a bit overwhelming. In those cases PerfectGym should slow the customer down, "learn how to walk, before you start to run". So first make sure the basics work, and when this is 100% start to implement extra features. Also a little downside is the communication in some cases, sometimes it is hard to set deadlines for custom development and as a client I had to wait longer than I should. After a talk that I had with some of the staff, I'm sure that this issue will be solved.

Review Source

TJ

TJ J.  
GM  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Worst gym software I've ever seen"

September 17, 2019

1.0

Terrible, I would never use this software again if I had a choice.

Pros

The dashboard is attractive and somewhat useful.

Cons

Everything other thant he dashboard. It is not user friendly, their support is terrible. This is a company based in Poland, they do not understand the American business landscape, US technology or the US gym market.

Review Source

WM

Wendy M.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Looks aren’t everything."

November 23, 2024

1.0

Extremely stressful personally and financially very damaging to my business. Only had the system a few weeks so hoping I can hang on until these issues are either resolved or our business processes changed to accommodate PG.

Pros

The initial system has a clean, modern look. You can personalise your dashboard.

Cons

Reports are difficult to access, are only available on excel worksheets. The complexity of the data is such that I’m going to have to hire an administrator to manage the that side of the system. System automation is dire.. There is no member CRM system embedded so I’m having to manage retention outside PG, which involves additional staff time and expense.

Review Source

VR

Verified Reviewer  
IT-Projektmanager  
  
Used the software for: 1-2 years

### "okay priced software for low budget fitness clubs and chains"

March 16, 2018

3.0

You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.

Pros

The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.

Cons

The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.

Review Source

Response from Perfect Gym Solutions

September 17, 2018

Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!

Michelle K.  
Managing Partner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "They take your money and then ignore you"

May 31, 2021

3.0

BAD. i have emailed customer service 3 times to follow up on my complaint they don't reply. we have three open complaints on system too. they make you pay your subscription fee from day one even tho we didn't get to use it for 3 months as we implemented it. but we also paid a ridiculous implementation fee.

Pros

I decided to go with this software as I am a growing company, and they promised me the world. Once you pay implementation fee - they are gone. They have promised something that they are still yet to deliver and give no deadline. they hate giving deadlines, except on monthly installments.

Cons

the over priced booking system i have now. i paid for everything to change my business, they have however only delivered a fancy booking system. did you know on my dashboard as the owner - i can't even see what my daily, monthly or annual sales are? what a joke is that? i mean do you even know what a user needs? They have promised something that they are still yet to deliver and give no deadline. they hate giving deadlines, except on monthly installments. the only deadline they enforce is you pay on time or they pull your services.

Reason for choosing Perfect Gym

they promised me everything i needed as a growing business, they have not delivered tho.

Review Source

Gobinath S.  
Co-Founder | The Brain  
Facilities Services  
Used the software for: 2+ years

### "A complete club management system"

July 22, 2018

5.0

Feasible club operations, inventory management and accounting reports.

Pros

The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.

Cons

Technical Support can be improved according to local KPI and Severity of an issue.

Review Source

Response from Perfect Gym Solutions

September 17, 2018

Thank you for your review! We will pass your feedback on to our support team.

DB

Dzung B.  
Specialist  
  
Used the software for: Less than 6 months

### "An useful app"

December 30, 2018

5.0

Pros

It is user friendly It has multiple functions You can customize it according to your personal needs

Cons

It still needs to be improved more to be more convenient to first time users (all others are fine for me)

Review Source

WM

Will M.  
COO  
Accounting  
Used the software for: 6-12 months

### "Will MacDonald"

December 6, 2016

3.0

Lots of features but the tutorial function leaves a lot to be desired. Still trying to teach myself how to use the service. It seems my staff and I are never able to get a hold of customer service staff. However, our time difference doesn't help.

Pros

Looks very slick

Cons

very poor tutorial. I work in a small team that wasn't able to provide me with training when I arrived. so I have been left to teach myself

Review Source

Response from Perfect Gym Solutions

December 6, 2016

Thank you for your review. We value greatly our customer insights as this enables us to constantly improve our software and product for your future benefit. Our Customer Success team will reach you directly and offer Q&A session to bring all the features of our software closer to you. We wanted also to inform you that with the newest update release, new dashboards panels will be available so data is accessible even more efficiently. We will go through this functionality also during the Q&A session.

JS

Joel S.  
instructor  
Sports  
Used the software for: I used a free trial

### "Finally! a perfect gym fit app"

January 20, 2022

5.0

We use this software for almost a month, and so far we are please to set this software in our platform for more ease of doing business and friendly approach for all our clients. great Job!

Pros

"The home page is attractive and useful for all." "A great potential for success, using this perfect gym, a perfect tool for our fitness gym" "The reason behind the success of my business"

Cons

"I had a some short of problems for making deadlines for trainee and Trainor, they have to improve the system for better work.

Review Source

KS

Kenny S.  
  
  
Used the software for:

### "There's good and bad, but overall I like it"

February 21, 2017

5.0

Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points: \* Software is cloud-based so I never have to worry about backing up my data. \* Because I run multiple sites, it's easy for me to see how each of my club is performing. \* When I open new clubs, it's easier for me to scale up. \* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly. \* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members. \* Update is fairly frequent. Now, the bad points: \* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working. \* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you. \* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Review Source

Response from Perfect Gym Solutions

February 23, 2017

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

TN

Tomasz N.  
owner  
Sports  
Used the software for: 6-12 months

### "Value for money "

January 3, 2017

5.0

I've used several gym management software during the years and Perfect Gym proved to be the best value for money on the market. The list of functionalities is very long and if my team comes up with any kind of new functionality that could be good for our business guys from Perfect Gym are flexible and develop it for us. However, it is often taking some time but is done.

Pros

Long list of functionality Flexible approach towards clients Stability of the system

Cons

New functionalities take some time to implement

Review Source

Response from Perfect Gym Solutions

January 3, 2017

Thank you Tomasz for the feedback. We always put business of our Clients first that is why we are flexible towards all the needs.

NF

Nidia F.  
Business Developer manager  
  
Used the software for: 6-12 months

### "Great Software for a Gym or an Academy"

April 30, 2018

5.0

Pros

I also work for an Martial Arts Academy and Perfect Gym is a great software. I really like the graphics on the dashboard. It makes very easy to see the big picture of the revenue, the contract time and compare the new sign ups with the last months.

Cons

The software has a lot of tools.. I wish they would have more tutorials about how to fully use all those tools

Review Source

MG

Maciek G.  
CEO  
Sports  
Used the software for: Less than 6 months

### "Terrible"

November 21, 2021

1.0

Pros

Well, it more or less works. At least sometimes.

Cons

Terrible UX, lots of bugs and non-existent support (they just waste your time and send some random articles from knowldedge base). This software is right now the main obstacle in running my bussiness. Customers are bouncing back after finding it impossible to buy subcriptions.

Review Source

JK

Jeremy K.  
Associate Software Developer  
  
Used the software for: 6-12 months

### "Perfect gym review "

August 10, 2018

4.0

Pros

1\. Great pricing for the functionality made available - We almost had to buy some more computer hardware but the cloud based SaaS made the purchase worth it. 2. Easy to implement using the provided documentation. 3. VERY easy to use for both guests and employees. 4. POS system made tracking easy

Cons

1\. Support didn't answer the questions I had very well and that caused some rework. Great timing but some misleading information No other complaints

Review Source

AK

Aakash K.  
Sr. Recruiter  
  
Used the software for: 6-12 months

### "Awesome product"

April 9, 2018

5.0

Pros

It is one the best product which i have used till now seems like my dream, honestly this product is awesome and really great to use

Cons

Nothing so far, it is being a great and perfect product so far i like this very much and recommended to everyone in my connection

Review Source

SS

Stacey S.  
Owner  
  
Used the software for: 1-2 years

### "Still needs work"

April 20, 2018

4.0

Pros

The presentation of this program looks amazing. I was excited to use the product. The software is cloud based and I really like that.

Cons

Learning it was pretty hard. No many tutorials on how to use, so I am pretty sure there are many features I am not using. Would like to see some more.

Review Source

JM

Jasmin M.  
Manager  
  
Used the software for: Less than 6 months

### "Some features are still in development but overall very good software with wide number of options. "

December 29, 2017

4.0

Pros

Wide number of options, different roles for administration, clients, PT clients, employees, etc.... The team is constantly working on new features and add ons.

Cons

I would recommend to have a one direct contact during the implementation phase. Once we got a one person that followed the entire implementation process everything was running very smooth.

Review Source

Response from Perfect Gym Solutions

January 4, 2018

Thank you for your feedback! We will take that into consideration.

DH

Destyni H.  
Sales Manager  
  
Used the software for: Less than 6 months

### "Functionality is easy to use. Interface is user friendly"

October 5, 2017

4.0

Pros

I like that it is easy to use. I don't have trouble navigating the system. It has been easy for me to train other team members

Cons

I think it has a few bugs and errors than can make things a little smoother. Customer care could respond sooner

Review Source

Response from Perfect Gym Solutions

September 19, 2018

Thank you for your response! If you come across any bugs or errors, please don't hesitate to report them to our support team.

DI

Darien I.  
Salesman  
  
Used the software for: 6-12 months

### "Perfect Gym has perfect Beginnings"

March 30, 2018

5.0

Pros

A perfect gym has perfect beginnings means that everything you promote is for the maximum benefit of your customers. Perfect gym definitely shows that through there atmosphere and equipment.

Cons

There really isn't much i could say i least like about perfect gym because fitness is what i love and enjoy to do on a daily basis.

Review Source

MSU

Mohd Shahadad U.  
customer service  
  
Used the software for: Less than 6 months

### "very good"

December 29, 2017

5.0

Pros

This software allow me to easily find any member of the gym only at tip of the finger. Not only that, this system easy to use .

Cons

It is not particular, it just sometime the system become a little bit lagging . This lead to time consuming and the worst is make the customer wait too long.

Review Source

Response from Perfect Gym Solutions

January 2, 2018

Thank you for your review! Have a great 2018!

MM

Marc M.  
Auto Entrepreneur  
  
Used the software for: Less than 6 months

### "Perfect Service"

April 30, 2018

4.0

Pros

The application is very simple and intuitive, straight forward and organized. Perfect coach in everyday business.

Cons

Perhaps the value for money is high for personal use but is really afgordable otherwise. The pros outweigh m the cons

Review Source

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