# Cincom CPQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cincom CPQ the right CPQ solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143257/Cincom-CPQ/reviews --- Cincom CPQ 4.4 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cincom CPQ Ease of use 4.3 Customer Service 4.1 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peter M. Enterprise Architect Used the software for: 2+ years ### "As an Enterprise Architect I work with the people who implement Cincom CPQ" May 10, 2018 4.0 Pros Two things. It's fully integrated with Microsoft Dynamics 365 and it's agility to deal with any problem that we throw at it. There is always a solution Cons The installation is a bit cumbersome as we only use Azure SQL datadeses. We had to install an SQL server first before we could redirect to the severs that we actually want it to use Review Source RD Richard D. Senior Analyst Mechanical or Industrial Engineering Used the software for: 2+ years ### "CPQ system review 2023" October 11, 2022 5.0 Took a while to learn, but an awesome product. Pros The vast controls available for user development. Cons The hidden customization that I can't see. Reason for choosing Cincom CPQ Functionality Review Source GT Greg T. National Sales Director Automotive Used the software for: 2+ years ### "Difficult to use" October 11, 2022 3.0 We are able to reduce some email. But not much more benefit beyond that. Pros Configurator works well if set up right from the beginning Cons Web-based system has a very slow response rate. The software is very cumbersome and difficult to change. Review Source GF Gemma F. CIO Food & Beverages Used the software for: 6-12 months ### "Ottima soluzione per creazione confezioni e promo vendite" February 24, 2021 5.0 Pros Grazie all'adozione di Cincom abbiamo strutturato ed organizzato il processo interno di creazione delle promo vendite ottimizzando gli obiettivi di margine preservando la rotazione dello stock di prodotto in magazzino. L'utilizzo del workflow autorizzativo ha permesso l'interazione fra i diversi reparti e ha velocizzato il tempo di creazione delle confezioni di vendita e ha migliorato il rispetto del margine della vendita a catalogo. Cons La soluzione prevede un piano di licenze nominali e quindi comporta l'acquisto delle stesse per ogni utilizzatore. Andrebbero aggiunti dei piani di licenze concorrenti e\\o licenze server in modo da poter allargare l'adozione dello strumento anche solo in consultazione a più utenti possibili. Review Source MB Mauro B. IT responsible Mechanical or Industrial Engineering Used the software for: 2+ years ### "Very exciting project where you can easily built and personalize your solution" May 16, 2018 5.0 \- Because of the structure of the software now we are managing alone the data entering. In this way we are saving a lot of money in external support - Same product can manage different companies, languages and countries. With only 2 users as a developer, we can manage 30 salesmen around the world - We standardized the way to do a quotation for all the salesman in all the countries using the same product - We reinforced the salesman control using a workflow within the Cincom sales portal converting the sales portal in the only tool of the sales force Pros \- Guru is very flexible - Nice interface easy to use in Guru (for both models and applications) for a not IT user - Nice roles builder in the Sales Portal With a small number of customization we realized what we need for our business Cons \- No standard interface with Microsoft Dynamics AX - No possibility to fully personalize the Sales portal (maybe depend by our version) - No possibility to enter missing translations for the Sales portal (we are using english, Italian, french, german and Russian) Review Source GH Graham H. Group Configuration Manager Used the software for: 1-2 years ### "The system that was launched 9 months ago is now relied upon as a key business process." May 15, 2018 5.0 Pros It is very flexible and can handle many complicated issues. It formalises the Engineer to order process, which enforces discipline and closer working between different business departments. Capturing business information in a database makes it available for analysis to develop market trends, allowing the business to objectively decide on developing its product range. Cons Due to its power, maintenance of the models requires an in depth knowledge of how the models are built. Connectivity between the CRM and rules engine was lacking at the time we took up the system, but this has been improved on the newer releases. Review Source MP Matteo P. IS Analyst Used the software for: 2+ years ### "System admin, we are using Acquire Express for our sales and proposal business, Acquire is interface" May 22, 2018 3.0 Pros User friendly, and easly customizable (custom fields), possibility to create quotes with no mandatory fields and interface with Guru configurator. Configurator doesn't need particuler IT skill to be maintaned Cons The system don't take in count user status inactive into licenses nr. calculation When a salesman left the company we have to rename the user. Standard Reports are not easilly customizable, Review Source MK Manoj K. IT Manager Used the software for: ### "Abundannce of features backed up by ease of use and unmatched global support " September 27, 2010 5.0 Excellent product and highhly recomended . Pros Huge feature with ease of use. The Guided selling engine uneque of its kind. Cons Be sure you spent time . They are more proactive to catch you . 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