--- title: "Big Tickets Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Big Tickets Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/143271/big-tickets/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Big Tickets Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Big Tickets ## What is Big Tickets? Big Tickets is a flexible, all-in-one event ticketing platform built for event pros. Since 2003, we’ve helped festivals, venues, attractions, and nonprofits simplify ticketing, increase sales, and gain deeper insights into their audience. From large-scale music festivals and beer & wine events to local fairs and fundraisers, Big Tickets streamlines every step of your event — from presale to post-event reporting. Our platform combines e-commerce flexibility with real-time analytics, making it easy to manage promotions, waitlists, on-site scanning, and marketing automation in one place. Whether you’re hosting your first event or your five-hundredth, Big Tickets helps you sell more tickets, save time, and grow your audience. ## What is Big Tickets used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 95% Neutral 0% Negative 5% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Big Tickets 4.7 (21) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (21) Ease Of Use 4.8 (5,834) Value For Money 4.7 (20) Value For Money 4.9 (3,608) Customer Service 4.7 (21) Customer Service 4.9 (3,335) ## Big Tickets alternatives Highest Rated [4.9 (597)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (275)](https://www.capterra.com/p/47852/ThunderTix/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.8 (194)](https://www.capterra.com/p/9322/Tix/reviews/) Starting price $0.25 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143271/big-tickets/alternatives/) ## FAQs about Big Tickets Overview ### Which roles and teams benefit most from Big Tickets? Big Tickets is most used by event managers, nonprofit development teams, and marketing leaders who manage ticket sales, registrations, and attendee communications. Owners, executives, and operations managers use it to oversee event revenue and reporting, while customer service and vendor teams handle buyer inquiries, vendor coordination, and on-site event logistics. Answer based on 20 reviews Overview ### What company size and specific industries is Big Tickets built for? Big Tickets is designed for organizations of every size, including small groups and larger operations, in festivals, fairs, attractions, venues, concerts, conferences, and non-profit events. It fits businesses and organizations that sell tickets and manage live experiences across these sectors. Features and Usability ### What are the key features of Big Tickets? Big Tickets offers event management and ticketing features including online ticketing, mobile ticketing, onsite ticketing, and barcode/ticket scanning. It also includes reserved seating, seating maps, registration management, billing and invoicing, reporting and analytics, customizable forms, confirmations/reminders, and third-party integrations for event operations. Integrations ### Which third-party tools and platforms does Big Tickets integrate with? Big Tickets integrates with AdRoll, Google Analytics 360, Meta for Business, PayPal, PayPal Enterprise Payments, Square Payments, Stripe, authorize.net, and Zapier. These catalog integrations cover advertising, analytics, payments, and automation, giving Big Tickets connections to several common third-party business platforms. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Big Tickets offer? Big Tickets offers in-person training, live online sessions, documentation, and videos to help teams get started. In-person training supports direct instruction, live online sessions provide guided remote setup, documentation serves as written reference material, and videos offer self-paced walkthroughs of product features and tasks. Getting Started and Support ### What customer support options does Big Tickets offer? Big Tickets provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users generally describe customer service as helpful and responsive, with fast email replies and quick answers by phone or chat, though one reviewer noted frustration when live support was not available during questions. Answer based on 6 reviews ## Features AI summary Based on 3,861 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Big Tickets supports **Event Ticketing**. However, it does not include **Online Registration**. Instead, it offers other features that reviewers also rate highly, such as **Ticket Reservations** (**59%**) and **Event Scheduling** (**52%**). These features help businesses manage attendee access, plan event timing, and handle ticket demand more effectively, providing teams with better control over event operations. Dynamic Pricing 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Online Ticketing 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Allow users to buy and sell tickets online, register for events, and collect buyer information Print-at-Home 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important The ability to print tickets before arriving Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Attendance Management Manage attendance for classes, shifts, meetings, or events Big Tickets 43 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Manage attendance for classes, shifts, meetings, or events Scan barcodes to ensure accurate pricing and label tracking Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Automated reminders and confirmations for booked appointments and events via text or email Automatically suggest related, complementary or add-on items to customers Searchable repository of information about clients Add customized logos and colors to align with company branding Customize contracts and forms to collect specific information Alter the layout and content of reports Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Create and send email blasts/campaigns A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Ensure compliance with the General Data Protection Regulation protocols Obtain tickets via Kiosk upon arrival at event Access software remotely via mobile devices Allowing users to order, pay for, obtain, and validate tickets using mobile devices Utilize the same app for multiple events Allow users to buy and sell tickets online, register for events, and collect buyer information Allows event organizers to sell and manage tickets directly on-site Accept and process customer payments for products or services using hardware and software The ability to print tickets before arriving Design, communicate, and distribute incentives to perform a specific action Notifications that are delivered to users as soon as an event occurs Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. View and track pertinent metrics to find patterns and gain insights from data Specify type/number of reserved tickets based on seating selected during booking Reports specific to sales analysis for trends and strategies Grants the users access to all events for one season For selection of seat at booking or check-in Market event via social media tools Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Create and manage ticket reservations for various events Includes all operations and activities associated with a physical space or location that is used for hosting events Record, update and manage waiting lists Built-in website builder or integration with third-party site Features 4.5 (20) 4.5 Based on 20 reviews ## Pricing Value for money 4.7 (20) Free Trial Free Version Pay-As-You-Go Ticketing Plan $1.49 + 2.5% + 3% It includes: - Online Ticketing - Mobile Ticket Scanning - Real-Time Reporting - Marketing Automation - Custom Branded Checkout - Waitlist & Presale Tools - Dedicated Account Management - Affiliate & Referral Tracking - Box Office Management - Apple & Google Wallet Support - Onsite Access Control Value for money 4.7 (20) 4.7 Based on 20 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ TBD](https://www.capterra.com/p/213069/Braintree/) ## Support, customer service and training options Customer Service 4.7 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (21) 4.7 Based on 21 reviews ## User reviews Overall rating 4.7 Based on 21 reviews Filter by rating Counts reflect reviews available in this feed. 5(18) 4(2) 3(0) 2(0) 1(1) Mentioned topic Recent reviews first, then most helpful VR Verified Reviewer Service Delivery and Compliance Manger Used the software for: Less than 1 year ### "12 hour window is not enough and system is automated, support cannot help?" 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 October 12, 2026 If I could give this a 0 star rating I would. The waitlisting system is fine but they have minimal to 0 notifications built in to notify people of updates or upcoming ticket availability. Once you actually get a notice for the tickets being available you only have 12 hours to go in and buy the tickets and you do not even get a copy of the tickets when you buy during that time, they still have to send you the tickets the day of the event which I have friends who did not receive their tickets even on the day of the event until they reached out to support. Overall the experience was frustrating, I waited because I wanted to go to the Ren Fest with my family but got screwed over due to my work schedule and BigTicket supports inability to support their own system. my recommendations would be to Increase the 12 hour buy window, or start opening up the waitlist sooner. Would be willing to update my review if they can implement something to fix these issues but I would not recommend this experience to others currently. Pros The online buying convenience would have been nice if I actually got to buy my tickets but unfortunately got sent the buy notification right before 1am on a work night. Cons They only give you a 12 hour window to buy tickets with no advance notice, got my buy link just before 1am while asleep for work the next day and by the time I got back from work the following day the ticket link had expired and support was unable to assist since its all automated apparently. Support would not answer any of my questions or concerns after they told me the tickets expiring were not their fault, not a great service if you cannot fix the issues that pop up with the overall system. Would not recommend to others looking for ticketing services. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Director Used the software for: 3-5 years ### "Great Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2018 I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don’t get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn’t get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won’t use anyone else! Pros I’ve used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!! Cons The only issues I’ve had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it’s very minor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Partner Used the software for: 3-5 years ### "Great team service." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2018 Functionality and different measurements and comparison features. Pros Provides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app. Cons None really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Marketing Director Used the software for: 3-5 years ### "I've been working with Xorbia Tickets for over 4 years. They've been a great partner!" 5.0 December 1, 2017 Pros I love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with. Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets! Cons The only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Account Executive Used the software for: 3-5 years ### "My Company Loves Big Tickets!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2018 Pros I've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers. Cons Overall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Events Manager Used the software for: 3-5 years ### "Absolutely love this software!" 5.0 December 1, 2017 Pros We've partnered with Xorbia since before I was on the team, and they have consistently been awesome to work with and always willing to help us. We've had great experiences and interactions with our account manager! He's truly helped us customize the ticket buying experience for our guests. Xoriba personnel have even attended events to help our newer members of our team too, and provided great insight into streamlining our ticket lines. The platform itself easy to use, and data is instantaneous. We've been satisfied with the product and their customer service! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Verified Reviewer Director of Accounting and HR Used the software for: 3-5 years ### "Buying Tickets is a Breeze!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2018 Big Tickets works well for our business as it is easy for our customers to purchse tickets for events. Pros Buying Tickets is a Breeze with Big Tickets! It is easy to read, process and purchase. Cons Sometimes I'm not sure where to click next. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Executive Director Used the software for: 1-3 years ### "Excellent personal support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 24, 2019 Our event is attended by 1000-1400 people every year and it's really reassuring to know that year-to-year we don't have to worry about ticket sales and checking people in on the night. Totally stress free! Pros I like having a real person I can reach out to with questions. Also, having the team at the event to sell tickets on the door and check people in was amazing. Cons Nothing. Compared to competitors, this software does everything we need it to. We can comp as many tickets as we want without paying fees on them and we can run promotions and discounts as well as giving people VIP codes. Love it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KA Kristie A. Development & Partnerships Manager Used the software for: 3-5 years ### "Great Ticketing Platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2018 We at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform. We also appreciate how Big Tickets gives back to the community by kicking back some of the fees to Giving Kitchen. Every dollar helps, and that $100 will pay the power bill to someone in crisis! Pros I like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too! Cons As far as I can tell, there isn't anything that I find that I don't like. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Crystel S. Director of Vendors and Customer Service Used the software for: 1-3 years ### "Big Tickets " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2019 Big Tickets has went above and beyond to make sure our company is satisfied with the software, and has even tailored certain aspects for us. Pros The ability to track sales over several years. We are also able to pin point sales by the day and compare the day to past years. Cons Honestly, I have no complaints. It is easy to use after you acclimate yourself to the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143271/big-tickets/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.