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"Great Service"
Andrew R. - Event DirectorDecember 14, 2018
STARTING PRICE
$1.49
flat rate
EASE OF USE
4.6/5
Based on Capterra user reviews
We're passionate event professionals, marketers, and developers who have a huge affinity for creating a better event registration experience. A fundamental aspect of every event is to sell tickets online and we've witnessed the evolution of this industry since we sold our first ticket in 2003. With features focused on marketing, cash flow, and analytics we've worked tirelessly to develop a platform that fits all types of events.
Provider
Big Tickets
Located In
United States
Foundation
2004
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
Android, iOS
Training
Live Online, In Person, Documentation
Support
Chat
Festivals, food & drink events, venues and non-traditional venues, conferences, performing arts, non-profits.
Content Source: Big Tickets
Green rating bars show the winning product based on the average rating and number of reviews.
Big Tickets Reviews
Pros
I like having a real person I can reach out to with questions. Also, having the team at the event to sell tickets on the door and check people in was amazing.
We at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform.
I like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too.
The team is always helpful and available, and their platform has great reporting capabilities that have helped us grow. Additionally, we've gotten great exposure on their platform for our events.
Cons
Unreliable and rude, treats their customers like a number and not a real person.
I produce charity events for hospitals and cancer research facilities all over the country.
I think a few people were confused when the name changed but that's about it.
It's a little tricky to find the list of people who bought tickets and once I missed clicking to make the event public so it wasn't published for a few days.
"Great Service"
Overall: I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don’t get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn’t get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won’t use anyone else!
Pros: I’ve used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!!
Cons: The only issues I’ve had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it’s very minor.
Vendor Response
"Great team service."
Overall: Functionality and different measurements and comparison features.
Pros: Provides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app.
Cons: None really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next.
Vendor Response
"rude to customers"
Overall: terrible, would not purchase again, only care about the bottom line
Pros: nothing, terrible business practices, rude to customers
Cons: unreliable and rude, treats their customers like a number and not a real person
"I've been working with Xorbia Tickets for over 4 years. They've been a great partner!"
Pros: I love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with. Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets!
Cons: The only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has.
Vendor Response
"My Company Loves Big Tickets!"
Pros: I've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers.
Cons: Overall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it.
Vendor Response
