Best For

Festivals, food & drink events, venues and non-traditional venues, conferences, performing arts, non-profits.

Product Details

We're passionate event professionals, marketers, and developers who have a huge affinity for creating a better event registration experience. A fundamental aspect of every event is to sell tickets online and we've witnessed the evolution of this industry since we sold our first ticket in 2003. With features focused on marketing, cash flow, and analytics we've worked tirelessly to develop a platform that fits all types of events.

Contact Details

Xorbia Technologies

http://www.bigtickets.com

Founded in 2004

Located in United States

Eventpro App
Eventpro App
Eventpro App
Social Incentives
Fanalytics
Attendee Statistics
Eventpro Scanning

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Big Tickets Features

Barcode / Ticket Scanning
Concessions Management
Customer Data Management
Employee Management
Kiosk Ticketing
Mobile Ticketing
Online Ticketing
Onsite Ticketing
POS
Print-at-Home
Promotions Management
Season Tickets
Seating Map
Ticket Brokering
Ticket Reservations
Website Management

Big Tickets Reviews

Overall
5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 20 of 20 reviews

Showing Most Helpful

Showing 20 of 20 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Korey M.
Marketing Director
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 30, 2017

“I've been working with Xorbia Tickets for over 4 years. They've been a great partner!”

ProsI love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with. Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets!
ConsThe only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Korey, You are the man! I've enjoyed working with you and the entire Atlanta Sport and Social team and although this response is way overdue, I want to say thank you! I know we'll likely be grabbing lunch soon, but I appreciate the kind words and know we'll continue to build out features that will help you grow your events. Sincerely, Will
Reviewer Source 
Source: Capterra
November 30, 2017
Avatar Image
Andrew R.
Assistant Director
Fund-Raising, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Great Service”

OverallI produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don't get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn't get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won't use anyone else!
ProsI've used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!!
ConsThe only issues I've had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it's very minor.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Andrew, It's Will! I really appreciate the kind words and thank you for taking the time to provide a review. I'm excited to be working with you on your upcoming events and if there is anything you need don't hesitate to contact me directly. Sincerely, Will
Reviewer Source 
Source: Capterra
December 14, 2018
Julie S.
Events Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 30, 2017

“Absolutely love this software!”

ProsWe've partnered with Xorbia since before I was on the team, and they have consistently been awesome to work with and always willing to help us. We've had great experiences and interactions with our account manager! He's truly helped us customize the ticket buying experience for our guests. Xoriba personnel have even attended events to help our newer members of our team too, and provided great insight into streamlining our ticket lines. The platform itself easy to use, and data is instantaneous. We've been satisfied with the product and their customer service!

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Julie, It's Will and this review is awesome! I know my response is a little delayed, but I want to say thank you and let you know that we're always here for you and your team to answer any questions. We will continue to focus on providing the best service and product possible. You have been great to work with! Sincerely, Will
Reviewer Source 
Source: Capterra
November 30, 2017
Verified Reviewer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 19, 2018

“Great team service.”

OverallFunctionality and different measurements and comparison features.
ProsProvides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app.
ConsNone really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey there! Thank you for taking the time to provide this review! I'd love to hear more about the features you're looking for so feel free to contact me directly to discuss your ticketing needs. Thank you for being a valued client and I'm so glad you're loving our Eventpro App. Our next release is coming soon and it's going to rock your socks off! Cheers, Will
Reviewer Source 
Source: Capterra
June 19, 2018
Kristie A.
Development & Partnerships Manager
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Great Ticketing Platform!”

OverallWe at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform. We also appreciate how Big Tickets gives back to the community by kicking back some of the fees to Giving Kitchen. Every dollar helps, and that $100 will pay the power bill to someone in crisis!
ProsI like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too!
ConsAs far as I can tell, there isn't anything that I find that I don't like.

Vendor Response

By Xorbia Technologies on April 24, 2019
Kristie! You're the best and thank you for the thoughtful review. We are huge fans of The Giving Kitchen here at Big Tickets and it's an honor to work with such a great organization and team! We love our community of organizers and we're so happy to be partnered with you! Cheers, Will
Reviewer Source 
Source: Capterra
December 14, 2018
Avatar Image
Hannah B.
Account Executive
Public Relations and Communications, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2018

“My Company Loves Big Tickets!”

ProsI've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers.
ConsOverall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Hannah, Thank you for taking the time to provide this great review! I really appreciate the kind words and I'm glad we've been able to deliver excellent customer service to you and your attendees. I look forward to working with you again soon. Sincerely, Will
Reviewer Source 
Source: Capterra
December 14, 2018
Verified Reviewer
Non-Profit Organization Management, Self-employed
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 19, 2019

“Excellent personal support”

OverallOur event is attended by 1000-1400 people every year and it's really reassuring to know that year-to-year we don't have to worry about ticket sales and checking people in on the night. Totally stress free!
ProsI like having a real person I can reach out to with questions. Also, having the team at the event to sell tickets on the door and check people in was amazing.
ConsNothing. Compared to competitors, this software does everything we need it to. We can comp as many tickets as we want without paying fees on them and we can run promotions and discounts as well as giving people VIP codes. Love it.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey there! Thank you so much for the kind words. We absolutely love what we do and the people we work with. Our team strives to provide the best possible customer service by having real people available to provide peace of mind for your events. We look forward to working with you in the future and thank you taking the time to provide us with this great review. Sincerely, William Adeimy Director of Ticketing
Reviewer Source 
Source: Capterra
April 19, 2019
Crystel S.
Director of Vendors and Customer Service
Events Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 10, 2019

“Big Tickets ”

OverallBig Tickets has went above and beyond to make sure our company is satisfied with the software, and has even tailored certain aspects for us.
ProsThe ability to track sales over several years. We are also able to pin point sales by the day and compare the day to past years.
ConsHonestly, I have no complaints. It is easy to use after you acclimate yourself to the software.

Vendor Response

By Xorbia Technologies on January 11, 2019
Hi Crystel, The team here at Big Tickets is thrilled to hear such good feedback, and we¿re happy that you enjoy utilizing our sales comparison metrics. Thank you, Big Tickets Team
Reviewer Source 
Source: Capterra
January 10, 2019
Stephanie C.
Owner
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 15, 2018

“Best ticketing provider out there.”

OverallSelling tickets to beer festivals
Pros We've been with big tickets for almost 10 years and their customer service and functionality cannot be beat. You can actually call or email and get a fast response and the user interface for us in the consumer is awesome!
ConsYou need day of sales inventory management

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Stephanie! I really appreciate the review. You'll be happy to know that we are about to launch our new box office functionality to the Eventpro app for day of sales and inventory management. I'd love to chat with you and Aaron as soon as it's deployed, so we can get you using it for your upcoming events. You've been a great client over the past 10 years, and thank you again for reviewing our product and team. Cheers, Will
Reviewer Source 
Source: Capterra
December 15, 2018
Verified Reviewer
Restaurants, 51-200 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Buying Tickets is a Breeze!”

OverallBig Tickets works well for our business as it is easy for our customers to purchse tickets for events.
ProsBuying Tickets is a Breeze with Big Tickets! It is easy to read, process and purchase.
ConsSometimes I'm not sure where to click next.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey there! Thank you for taking the time to provide this thoughtful review. We're so glad you feel that buying tickets is easy. We take pride in looking at our purchase process to see where we can increase conversion rates to make ticket buying easier for the end user while providing as much reporting data for our clients. We look forward to working with you again. Thank you, Will
Reviewer Source 
Source: Capterra
December 14, 2018
Molly G.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 30, 2017

“Xorbia is super easy to use to sell tickets for large or small events.”

OverallIt's easy and I don't have to take credit card numbers over the phone or sell tickets myself.
ProsI like that I can easily see how many tickets I have sold as well as change anything about the event as needed.
ConsIt's a little tricky to find the list of people who bought tickets and once I missed clicking to make the event public so it wasn't published for a few days.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Molly, It's Will here and I know my response is long overdue, but thank you! I've always enjoyed coming to The Porter and it means a lot that you choose to work with us for your events. Thank you for the thoughtful review and hope to see you around The Porter soon! Cheers, Will
Reviewer Source 
Source: Capterra
November 30, 2017
Beth B.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
November 29, 2016

“Xorbia is easy to use & helpful”

OverallWe've used Xorbia for 3 years and it's been a great partnership! The software is super easy to use, especially from an administrative side. Account Manager, KC, is always quick to respond to any questions with helpful feedback. She also attends our events and is always prepared to make our ticket scanning process go as smooth as possible. The only small detail I would change is making it easier for users to purchase tickets "as a guest". It's an option during checkout, but it's small and somewhat overshadowed by login instructions. Overall, we love using Xorbia and will continue to do so for many more events! I would recommend Xorbia to anyone looking for ticketing solutions.
ProsVery intuitive and easy to use!

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Beth, It's Will! I know this response is way late, but I just want to say thank you! It's been great working with you and your team and I'm happy that our client success team has been so responsive and helpful onsite at your events. Looking forward to working with you on your next event and again, thank you! Sincerely, Will
Source: Capterra
November 29, 2016
Darian M.
Contractor
Events Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
January 3, 2019

“Solid Choice”

ProsI have been using Big Tickets for well over 5 years in various capacities. Events ranging from a few hundred to several thousand, Big Tickets always deliver. They are always evolving asking questions and making enhancements to their products that make them rise above the rest. Their support is top notch and always available.
ConsNo issues, even if i did list some they would be addressed ASAP.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Darian, You're the man! We appreciate the kinds words. Nikki and I have both enjoyed working with you over the years and it was great to see you out crushing RFID Ops this past weekend. Most of all, thank you for taking the time to provide a review. Cheers, Will
Reviewer Source 
Source: Capterra
January 3, 2019
Karen D.
Director
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 4, 2017

“I've used Xorbia for 3 events now and love it. Easy, great/quick help when I need it. ”

ProsIt walks me through each step and is easy to edit when details change. I also like that payments are direct deposited!

Vendor Response

By Xorbia Technologies on December 5, 2017
Hey Karen, Will here with Xorbia Tickets, thank you for the kind words. We pride ourselves on providing excellent customer service and I'm glad to hear you're happy! If you ever need anything don't hesitate to reach out and Happy Holidays! Cheers, Will
Reviewer Source 
Source: Capterra
December 4, 2017
Brandon M.
Operations Manager
Entertainment, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Great Service”

OverallGreat people, great company! I would highly recommend.
ProsTheir adaptability! We had some request that were not offered that they came through on big time!
ConsThe software is flawless. I have yet to find any issues.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Brandon, You're the man! Always enjoy coming up to Ohio to talk about our tech and how we can make things better for you and the entire Brimstone crew! Thank you for the thoughtful review and look forward to connecting with you soon. Cheers, Will
Reviewer Source 
Source: Capterra
December 14, 2018
Kat C.
Account Executive
Public Relations and Communications, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
December 18, 2018

“Easy to Use”

ProsBig Tickets is easy to use and is also offers helpful tools to market our events to the public.
ConsThe name change caused a little bit of confusion among our clients but was easily fixed after using the platform.

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Kat, Thank you so much for the review! There is never a good time to rebrand when you're selling tickets to events year round, but I'm glad the confusion was resolved. We're excited to be launching our new box office/point of sale functionality in the coming weeks. Green Olive Media and your clients have been great partners to both Xorbia and now Big Tickets, and I hope we can continue to provide excellent value to you moving forward. Thanks again for the kind words, Kat! Cheers, Will
Reviewer Source 
Source: Capterra
December 18, 2018
Jeff S.
Chairman
Civic & Social Organization, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 26, 2019

“Professional Service”

OverallGreat support!!!
ProsEase of use, love the iPhone app. Simple to navigate
ConsNothing. It did everything I needed it to do
Reviewer Source 
Source: Capterra
April 26, 2019
Darrah B.
Founder
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
December 3, 2015

“Great resource and team!”

OverallWe've used Xorbia for years and really enjoyed our experience! The team is always helpful and available, and their platform has great reporting capabilities that have helped us grow. Additionally, we've gotten great exposure on their platform for our events. Highly recommend!

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Darrah! I hate that I'm just now responding to this, but better late than never. Thank you for being our first review and I see you're still killing it with Network Under 40! We've had some major changes with our platform, including our rebrand from Xorbia to Big Tickets, and I'd love to show you everything we've done since we worked together back in 2015. Either way I hope you're doing well and appreciate you taking the time to provide us a review. Sincerely, Will
Source: Capterra
December 3, 2015
Verified Reviewer
Unspecified
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 30, 2017

“Easy and great customer service”

ProsEasy to use, great analytics, and user friendly. I'd never worked on a big event and used a system like this and it made the process less intimidating.
ConsSometimes there are too many steps to get what you're looking for. Trying to compare last year's sales to this year's took a lot of steps. Some things could be explained better. Also I'd like more options for emails.

Vendor Response

By Xorbia Technologies on December 5, 2017
Thank you for the review! With our new Intercom integration we're working to make a more comprehensive knowledge base with articles and videos. In addition to this we're working on a new email service that will be more robust and easier to use. Thank you again, and Happy Holidays!
Reviewer Source 
Source: Capterra
November 30, 2017
Henry R.
President/CEO
Non-Profit Organization Management, 10,001+ employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
3/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 14, 2018

“Past Customer”

OverallPostive
ProsEase of reporting, simple to use. Served our needs
ConsNo active (live) customer support to respond to calls when we had questions

Vendor Response

By Xorbia Technologies on April 24, 2019
Hey Henry, It's Will here, the Director of Ticketing at Big Tickets. Thank you so much for taking the time to provide us with a review. We try to be available at all hours and I'd love to know a little more about the time you tried to contact us so I can better address the availability of our team. Again, thank you for the positive review and I hope we can connect to address any concerns related to customer support. Sincerely, Will
Reviewer Source 
Source: Capterra
December 14, 2018