--- title: "Big Tickets Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Big Tickets the right Ticketing solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143271/big-tickets/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- Big Tickets 4.7 (21) [View alternatives](https://www.capterra.com/p/143271/big-tickets/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of Big Tickets Ease of use 4.7 Customer Service 4.7 ## Showing most helpful reviews Showing 1-21 of 21 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Service Delivery and Compliance Manger Used the software for: Less than 1 year ### "12 hour window is not enough and system is automated, support cannot help?" October 12, 2026 1.0 If I could give this a 0 star rating I would. The waitlisting system is fine but they have minimal to 0 notifications built in to notify people of updates or upcoming ticket availability. Once you actually get a notice for the tickets being available you only have 12 hours to go in and buy the tickets and you do not even get a copy of the tickets when you buy during that time, they still have to send you the tickets the day of the event which I have friends who did not receive their tickets even on the day of the event until they reached out to support. Overall the experience was frustrating, I waited because I wanted to go to the Ren Fest with my family but got screwed over due to my work schedule and BigTicket supports inability to support their own system. my recommendations would be to Increase the 12 hour buy window, or start opening up the waitlist sooner. Would be willing to update my review if they can implement something to fix these issues but I would not recommend this experience to others currently. Pros The online buying convenience would have been nice if I actually got to buy my tickets but unfortunately got sent the buy notification right before 1am on a work night. Cons They only give you a 12 hour window to buy tickets with no advance notice, got my buy link just before 1am while asleep for work the next day and by the time I got back from work the following day the ticket link had expired and support was unable to assist since its all automated apparently. Support would not answer any of my questions or concerns after they told me the tickets expiring were not their fault, not a great service if you cannot fix the issues that pop up with the overall system. Would not recommend to others looking for ticketing services. Review Source R Reviewer Assistant Director Used the software for: 3-5 years ### "Great Service" December 17, 2018 4.0 I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don’t get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn’t get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won’t use anyone else! Pros I’ve used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!! Cons The only issues I’ve had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it’s very minor. Review Source VR Verified Reviewer Partner Used the software for: 3-5 years ### "Great team service." June 20, 2018 5.0 Functionality and different measurements and comparison features. Pros Provides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app. Cons None really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next. Review Source R Reviewer Marketing Director Used the software for: 3-5 years ### "I've been working with Xorbia Tickets for over 4 years. They've been a great partner!" December 1, 2017 5.0 Pros I love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with. Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets! Cons The only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has. Review Source R Reviewer Account Executive Used the software for: 3-5 years ### "My Company Loves Big Tickets!" December 18, 2018 5.0 Pros I've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers. Cons Overall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it. Review Source R Reviewer Events Manager Used the software for: 3-5 years ### "Absolutely love this software!" December 1, 2017 5.0 Pros We've partnered with Xorbia since before I was on the team, and they have consistently been awesome to work with and always willing to help us. We've had great experiences and interactions with our account manager! He's truly helped us customize the ticket buying experience for our guests. Xoriba personnel have even attended events to help our newer members of our team too, and provided great insight into streamlining our ticket lines. The platform itself easy to use, and data is instantaneous. We've been satisfied with the product and their customer service! Review Source Verified Reviewer Director of Accounting and HR Used the software for: 3-5 years ### "Buying Tickets is a Breeze!" December 17, 2018 4.0 Big Tickets works well for our business as it is easy for our customers to purchse tickets for events. Pros Buying Tickets is a Breeze with Big Tickets! It is easy to read, process and purchase. Cons Sometimes I'm not sure where to click next. Review Source VR Verified Reviewer Executive Director Used the software for: 1-3 years ### "Excellent personal support" April 24, 2019 5.0 Our event is attended by 1000-1400 people every year and it's really reassuring to know that year-to-year we don't have to worry about ticket sales and checking people in on the night. Totally stress free! Pros I like having a real person I can reach out to with questions. Also, having the team at the event to sell tickets on the door and check people in was amazing. Cons Nothing. Compared to competitors, this software does everything we need it to. We can comp as many tickets as we want without paying fees on them and we can run promotions and discounts as well as giving people VIP codes. Love it. Review Source KA Kristie A. Development & Partnerships Manager Used the software for: 3-5 years ### "Great Ticketing Platform!" December 18, 2018 5.0 We at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform. We also appreciate how Big Tickets gives back to the community by kicking back some of the fees to Giving Kitchen. Every dollar helps, and that $100 will pay the power bill to someone in crisis! Pros I like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too! Cons As far as I can tell, there isn't anything that I find that I don't like. Review Source CS Crystel S. Director of Vendors and Customer Service Used the software for: 1-3 years ### "Big Tickets " January 11, 2019 5.0 Big Tickets has went above and beyond to make sure our company is satisfied with the software, and has even tailored certain aspects for us. Pros The ability to track sales over several years. We are also able to pin point sales by the day and compare the day to past years. Cons Honestly, I have no complaints. It is easy to use after you acclimate yourself to the software. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Best ticketing provider out there." December 17, 2018 5.0 Selling tickets to beer festivals Pros We’ve been with big tickets for almost 10 years and their customer service and functionality cannot be beat. You can actually call or email and get a fast response and the user interface for us in the consumer is awesome! Cons You need day of sales inventory management Review Source VR Verified Reviewer Curator Used the software for: Less than 1 year ### "Easy and great customer service" December 1, 2017 5.0 Pros Easy to use, great analytics, and user friendly. I'd never worked on a big event and used a system like this and it made the process less intimidating. Cons Sometimes there are too many steps to get what you're looking for. Trying to compare last year's sales to this year's took a lot of steps. Some things could be explained better. Also I'd like more options for emails. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Xorbia is super easy to use to sell tickets for large or small events." December 1, 2017 5.0 It's easy and I don't have to take credit card numbers over the phone or sell tickets myself. Pros I like that I can easily see how many tickets I have sold as well as change anything about the event as needed. Cons It's a little tricky to find the list of people who bought tickets and once I missed clicking to make the event public so it wasn't published for a few days. Review Source R Reviewer ### "Xorbia is easy to use & helpful" May 17, 2017 5.0 We've used Xorbia for 3 years and it's been a great partnership! The software is super easy to use, especially from an administrative side. Account Manager, KC, is always quick to respond to any questions with helpful feedback. She also attends our events and is always prepared to make our ticket scanning process go as smooth as possible. The only small detail I would change is making it easier for users to purchase tickets "as a guest". It's an option during checkout, but it's small and somewhat overshadowed by login instructions. Overall, we love using Xorbia and will continue to do so for many more events! I would recommend Xorbia to anyone looking for ticketing solutions. Pros Very intuitive and easy to use! Review Source R Reviewer Director Used the software for: 3-5 years ### "I've used Xorbia for 3 events now and love it. Easy, great/quick help when I need it. " December 5, 2017 5.0 Pros It walks me through each step and is easy to edit when details change. I also like that payments are direct deposited! Review Source R Reviewer Chairman Used the software for: 3-5 years ### "Professional Service" April 29, 2019 5.0 Great support!!! Pros Ease of use, love the iPhone app. Simple to navigate Cons Nothing. It did everything I needed it to do Review Source R Reviewer Contractor Used the software for: 3-5 years ### "Solid Choice" January 4, 2019 5.0 Pros I have been using Big Tickets for well over 5 years in various capacities. Events ranging from a few hundred to several thousand, Big Tickets always deliver. They are always evolving asking questions and making enhancements to their products that make them rise above the rest. Their support is top notch and always available. Cons No issues, even if i did list some they would be addressed ASAP. Review Source Brandon M. Operations Manager Used the software for: 1-3 years ### "Great Service" December 20, 2018 5.0 Great people, great company! I would highly recommend. Pros Their adaptability! We had some request that were not offered that they came through on big time! Cons The software is flawless. I have yet to find any issues. Review Source R Reviewer Account Executive Used the software for: 1-3 years ### "Easy to Use" December 19, 2018 5.0 Pros Big Tickets is easy to use and is also offers helpful tools to market our events to the public. Cons The name change caused a little bit of confusion among our clients but was easily fixed after using the platform. Review Source R Reviewer Founder ### "Great resource and team!" May 17, 2017 5.0 We've used Xorbia for years and really enjoyed our experience! The team is always helpful and available, and their platform has great reporting capabilities that have helped us grow. Additionally, we've gotten great exposure on their platform for our events. Highly recommend! Review Source R Reviewer President/CEO Used the software for: Less than 1 year ### "Past Customer" December 18, 2018 5.0 Postive Pros Ease of reporting, simple to use. Served our needs Cons No active (live) customer support to respond to calls when we had questions Review Source Similar Products Featured