Xorbia Technologies

Big Tickets


5 / 5
20 reviews

Who Uses This Software?

Festivals, food & wine events, venues, conferences, performing arts, and non-profits.


Average Ratings

20 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.99/user
  • Pricing Details
    You keep 100% of your ticket price. Our fee $0.99 + 2% w/3% cc processing.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Xorbia Technologies
  • www.bigtickets.com
  • Founded 2004
  • United States

About Big Tickets

We're passionate event professionals, marketers, and developers who have a huge affinity for creating a better event registration experience. A fundamental aspect of every event is to sell tickets online and we've witnessed the evolution of this industry since we sold our first ticket in 2003. With features focused on marketing, cash flow, and analytics we've worked tirelessly to develop a platform that fits all types of events.


Big Tickets Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Big Tickets Reviews Recently Reviewed!


I've been working with Xorbia Tickets for over 4 years. They've been a great partner!

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with.

Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets!

Cons: The only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Korey,

You are the man! I've enjoyed working with you and the entire Atlanta Sport and Social team and although this response is way overdue, I want to say thank you! I know we'll likely be grabbing lunch soon, but I appreciate the kind words and know we'll continue to build out features that will help you grow your events.

Sincerely,
Will

Capterra loader

Great Service

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!!

Cons: The only issues I've had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it's very minor.

Overall: I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don't get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn't get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won't use anyone else!

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Andrew,

It's Will! I really appreciate the kind words and thank you for taking the time to provide a review. I'm excited to be working with you on your upcoming events and if there is anything you need don't hesitate to contact me directly.

Sincerely,
Will

Absolutely love this software!

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We've partnered with Xorbia since before I was on the team, and they have consistently been awesome to work with and always willing to help us. We've had great experiences and interactions with our account manager! He's truly helped us customize the ticket buying experience for our guests. Xoriba personnel have even attended events to help our newer members of our team too, and provided great insight into streamlining our ticket lines. The platform itself easy to use, and data is instantaneous. We've been satisfied with the product and their customer service!

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Julie,

It's Will and this review is awesome! I know my response is a little delayed, but I want to say thank you and let you know that we're always here for you and your team to answer any questions. We will continue to focus on providing the best service and product possible. You have been great to work with!

Sincerely,
Will

Great team service.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Provides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app.

Cons: None really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next.

Overall: Functionality and different measurements and comparison features.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey there!

Thank you for taking the time to provide this review! I'd love to hear more about the features you're looking for so feel free to contact me directly to discuss your ticketing needs. Thank you for being a valued client and I'm so glad you're loving our Eventpro App. Our next release is coming soon and it's going to rock your socks off!

Cheers,
Will

Great Ticketing Platform!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too!

Cons: As far as I can tell, there isn't anything that I find that I don't like.

Overall: We at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform. We also appreciate how Big Tickets gives back to the community by kicking back some of the fees to Giving Kitchen. Every dollar helps, and that $100 will pay the power bill to someone in crisis!

Vendor Response

by Xorbia Technologies on April 24, 2019

Kristie!

You're the best and thank you for the thoughtful review. We are huge fans of The Giving Kitchen here at Big Tickets and it's an honor to work with such a great organization and team! We love our community of organizers and we're so happy to be partnered with you!

Cheers,
Will

Capterra loader

My Company Loves Big Tickets!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers.

Cons: Overall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Hannah,

Thank you for taking the time to provide this great review! I really appreciate the kind words and I'm glad we've been able to deliver excellent customer service to you and your attendees. I look forward to working with you again soon.

Sincerely,
Will

Excellent personal support

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like having a real person I can reach out to with questions. Also, having the team at the event to sell tickets on the door and check people in was amazing.

Cons: Nothing. Compared to competitors, this software does everything we need it to. We can comp as many tickets as we want without paying fees on them and we can run promotions and discounts as well as giving people VIP codes. Love it.

Overall: Our event is attended by 1000-1400 people every year and it's really reassuring to know that year-to-year we don't have to worry about ticket sales and checking people in on the night. Totally stress free!

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey there!

Thank you so much for the kind words. We absolutely love what we do and the people we work with. Our team strives to provide the best possible customer service by having real people available to provide peace of mind for your events. We look forward to working with you in the future and thank you taking the time to provide us with this great review.

Sincerely,
William Adeimy
Director of Ticketing

Big Tickets

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to track sales over several years. We are also able to pin point sales by the day and compare the day to past years.

Cons: Honestly, I have no complaints. It is easy to use after you acclimate yourself to the software.

Overall: Big Tickets has went above and beyond to make sure our company is satisfied with the software, and has even tailored certain aspects for us.

Vendor Response

by Xorbia Technologies on January 11, 2019

Hi Crystel,

The team here at Big Tickets is thrilled to hear such good feedback, and we¿re happy that you enjoy utilizing our sales comparison metrics.

Thank you,
Big Tickets Team

Best ticketing provider out there.

Dec 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been with big tickets for almost 10 years and their customer service and functionality cannot be beat. You can actually call or email and get a fast response and the user interface for us in the consumer is awesome!

Cons: You need day of sales inventory management

Overall: Selling tickets to beer festivals

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Stephanie!

I really appreciate the review. You'll be happy to know that we are about to launch our new box office functionality to the Eventpro app for day of sales and inventory management. I'd love to chat with you and Aaron as soon as it's deployed, so we can get you using it for your upcoming events. You've been a great client over the past 10 years, and thank you again for reviewing our product and team.

Cheers,
Will

Buying Tickets is a Breeze!

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Buying Tickets is a Breeze with Big Tickets! It is easy to read, process and purchase.

Cons: Sometimes I'm not sure where to click next.

Overall: Big Tickets works well for our business as it is easy for our customers to purchse tickets for events.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey there!

Thank you for taking the time to provide this thoughtful review. We're so glad you feel that buying tickets is easy. We take pride in looking at our purchase process to see where we can increase conversion rates to make ticket buying easier for the end user while providing as much reporting data for our clients. We look forward to working with you again.

Thank you,
Will

Xorbia is super easy to use to sell tickets for large or small events.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can easily see how many tickets I have sold as well as change anything about the event as needed.

Cons: It's a little tricky to find the list of people who bought tickets and once I missed clicking to make the event public so it wasn't published for a few days.

Overall: It's easy and I don't have to take credit card numbers over the phone or sell tickets myself.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Molly,

It's Will here and I know my response is long overdue, but thank you! I've always enjoyed coming to The Porter and it means a lot that you choose to work with us for your events. Thank you for the thoughtful review and hope to see you around The Porter soon!

Cheers,
Will

Xorbia is easy to use & helpful

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very intuitive and easy to use!

Overall: We've used Xorbia for 3 years and it's been a great partnership! The software is super easy to use, especially from an administrative side. Account Manager, KC, is always quick to respond to any questions with helpful feedback. She also attends our events and is always prepared to make our ticket scanning process go as smooth as possible.

The only small detail I would change is making it easier for users to purchase tickets "as a guest". It's an option during checkout, but it's small and somewhat overshadowed by login instructions.

Overall, we love using Xorbia and will continue to do so for many more events! I would recommend Xorbia to anyone looking for ticketing solutions.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Beth,

It's Will! I know this response is way late, but I just want to say thank you! It's been great working with you and your team and I'm happy that our client success team has been so responsive and helpful onsite at your events. Looking forward to working with you on your next event and again, thank you!

Sincerely,
Will

I've used Xorbia for 3 events now and love it. Easy, great/quick help when I need it.

Dec 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It walks me through each step and is easy to edit when details change. I also like that payments are direct deposited!

Vendor Response

by Xorbia Technologies on December 05, 2017

Hey Karen,

Will here with Xorbia Tickets, thank you for the kind words. We pride ourselves on providing excellent customer service and I'm glad to hear you're happy! If you ever need anything don't hesitate to reach out and Happy Holidays!

Cheers,
Will

Solid Choice

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using Big Tickets for well over 5 years in various capacities. Events ranging from a few hundred to several thousand, Big Tickets always deliver. They are always evolving asking questions and making enhancements to their products that make them rise above the rest. Their support is top notch and always available.

Cons: No issues, even if i did list some they would be addressed ASAP.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Darian,

You're the man! We appreciate the kinds words. Nikki and I have both enjoyed working with you over the years and it was great to see you out crushing RFID Ops this past weekend. Most of all, thank you for taking the time to provide a review.

Cheers,
Will

Great Service

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their adaptability! We had some request that were not offered that they came through on big time!

Cons: The software is flawless. I have yet to find any issues.

Overall: Great people, great company! I would highly recommend.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Brandon,

You're the man! Always enjoy coming up to Ohio to talk about our tech and how we can make things better for you and the entire Brimstone crew! Thank you for the thoughtful review and look forward to connecting with you soon.

Cheers,
Will

Easy to Use

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Big Tickets is easy to use and is also offers helpful tools to market our events to the public.

Cons: The name change caused a little bit of confusion among our clients but was easily fixed after using the platform.

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Kat,

Thank you so much for the review! There is never a good time to rebrand when you're selling tickets to events year round, but I'm glad the confusion was resolved. We're excited to be launching our new box office/point of sale functionality in the coming weeks. Green Olive Media and your clients have been great partners to both Xorbia and now Big Tickets, and I hope we can continue to provide excellent value to you moving forward. Thanks again for the kind words, Kat!

Cheers,
Will

Professional Service

Apr 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, love the iPhone app. Simple to navigate

Cons: Nothing. It did everything I needed it to do

Overall: Great support!!!

Great resource and team!

Dec 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've used Xorbia for years and really enjoyed our experience! The team is always helpful and available, and their platform has great reporting capabilities that have helped us grow. Additionally, we've gotten great exposure on their platform for our events. Highly recommend!

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Darrah!

I hate that I'm just now responding to this, but better late than never. Thank you for being our first review and I see you're still killing it with Network Under 40! We've had some major changes with our platform, including our rebrand from Xorbia to Big Tickets, and I'd love to show you everything we've done since we worked together back in 2015. Either way I hope you're doing well and appreciate you taking the time to provide us a review.

Sincerely,
Will

Easy and great customer service

Nov 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, great analytics, and user friendly. I'd never worked on a big event and used a system like this and it made the process less intimidating.

Cons: Sometimes there are too many steps to get what you're looking for. Trying to compare last year's sales to this year's took a lot of steps. Some things could be explained better. Also I'd like more options for emails.

Vendor Response

by Xorbia Technologies on December 05, 2017

Thank you for the review! With our new Intercom integration we're working to make a more comprehensive knowledge base with articles and videos. In addition to this we're working on a new email service that will be more robust and easier to use. Thank you again, and Happy Holidays!

Past Customer

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of reporting, simple to use. Served our needs

Cons: No active (live) customer support to respond to calls when we had questions

Overall: Postive

Vendor Response

by Xorbia Technologies on April 24, 2019

Hey Henry,

It's Will here, the Director of Ticketing at Big Tickets. Thank you so much for taking the time to provide us with a review. We try to be available at all hours and I'd love to know a little more about the time you tried to contact us so I can better address the availability of our team. Again, thank you for the positive review and I hope we can connect to address any concerns related to customer support.

Sincerely,
Will