Xorbia Technologies

Big Tickets


5 / 5
18 reviews

Who Uses This Software?

Festivals, food & wine events, venues, conferences, performing arts, and non-profits.


Average Ratings

18 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $0.99/user
  • Pricing Details
    You keep 100% of your ticket price. Our fee $0.99 + 2% w/3% cc processing.
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Xorbia Technologies
  • www.bigtickets.com
  • Founded 2004
  • United States

About Big Tickets

We're passionate event professionals, marketers, and developers who have a huge affinity for creating a better event registration experience. A fundamental aspect of every event is to sell tickets online and we've witnessed the evolution of this industry since we sold our first ticket in 2003. With features focused on marketing, cash flow, and analytics we've worked tirelessly to develop a platform that fits all types of events.


Big Tickets Features

  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Big Tickets Reviews Recently Reviewed!


I've been working with Xorbia Tickets for over 4 years. They've been a great partner!

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the analytics and comparative analysis features. They are super easy to find, read and interpret. Also the customer support is top-notch - I don't think it's ever taken more than 30 minutes to get an email response from the support team about any issue. The Fanalytics feature is also fun to play with.

Also, the xorbia team is great about helping to provide marketing support for local events. Our company couldn't have grown to the size it is now without using Xorbia Tickets!

Cons: The only things that I'd like to see improved are some of the third party integrations (IE: mailchimp and Facebook) those features are the only advantage (in my opinion) that Eventbrite has.

Capterra loader

Great Service

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!!

Cons: The only issues I've had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it's very minor.

Overall: I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don't get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn't get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won't use anyone else!

Absolutely love this software!

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We've partnered with Xorbia since before I was on the team, and they have consistently been awesome to work with and always willing to help us. We've had great experiences and interactions with our account manager! He's truly helped us customize the ticket buying experience for our guests. Xoriba personnel have even attended events to help our newer members of our team too, and provided great insight into streamlining our ticket lines. The platform itself easy to use, and data is instantaneous. We've been satisfied with the product and their customer service!

Great team service.

Jun 19, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: Provides lots of functionality that can be used to increase ticket sales. Onsite staff is knowledgeable and experienced. Also like the new phone app.

Cons: None really. Just waiting for more additional features that can help us grow our business. Can't wait to see what comes next.

Overall: Functionality and different measurements and comparison features.

Big Tickets

Jan 10, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The ability to track sales over several years. We are also able to pin point sales by the day and compare the day to past years.

Cons: Honestly, I have no complaints. It is easy to use after you acclimate yourself to the software.

Overall: Big Tickets has went above and beyond to make sure our company is satisfied with the software, and has even tailored certain aspects for us.

Vendor Response

by Xorbia Technologies on January 11, 2019

Hi Crystel,

The team here at Big Tickets is thrilled to hear such good feedback, and we¿re happy that you enjoy utilizing our sales comparison metrics.

Thank you,
Big Tickets Team

Great Ticketing Platform!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too!

Cons: As far as I can tell, there isn't anything that I find that I don't like.

Overall: We at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform. We also appreciate how Big Tickets gives back to the community by kicking back some of the fees to Giving Kitchen. Every dollar helps, and that $100 will pay the power bill to someone in crisis!

Capterra loader

My Company Loves Big Tickets!

Dec 14, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: I've used Big Tickets as a consumer and an event host and I love how user-friendly it is on both ends. Big Tickets keeps the fees low for event hosts and customer service is always readily available. I work with Will here in Atlanta and he's always been available to answers questions as well as help boost the event to the front page and/or e-blasts that go out to Atlanta consumers.

Cons: Overall, I've not had a bad experience with the software. I think a few people were confused when the name changed but that's about it.

I've used Xorbia for 3 events now and love it. Easy, great/quick help when I need it.

Dec 04, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It walks me through each step and is easy to edit when details change. I also like that payments are direct deposited!

Vendor Response

by Xorbia Technologies on December 05, 2017

Hey Karen,

Will here with Xorbia Tickets, thank you for the kind words. We pride ourselves on providing excellent customer service and I'm glad to hear you're happy! If you ever need anything don't hesitate to reach out and Happy Holidays!

Cheers,
Will

Best ticketing provider out there.

Dec 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We've been with big tickets for almost 10 years and their customer service and functionality cannot be beat. You can actually call or email and get a fast response and the user interface for us in the consumer is awesome!

Cons: You need day of sales inventory management

Overall: Selling tickets to beer festivals

Buying Tickets is a Breeze!

Dec 14, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Buying Tickets is a Breeze with Big Tickets! It is easy to read, process and purchase.

Cons: Sometimes I'm not sure where to click next.

Overall: Big Tickets works well for our business as it is easy for our customers to purchse tickets for events.

Xorbia is super easy to use to sell tickets for large or small events.

Nov 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that I can easily see how many tickets I have sold as well as change anything about the event as needed.

Cons: It's a little tricky to find the list of people who bought tickets and once I missed clicking to make the event public so it wasn't published for a few days.

Overall: It's easy and I don't have to take credit card numbers over the phone or sell tickets myself.

Solid Choice

Jan 03, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I have been using Big Tickets for well over 5 years in various capacities. Events ranging from a few hundred to several thousand, Big Tickets always deliver. They are always evolving asking questions and making enhancements to their products that make them rise above the rest. Their support is top notch and always available.

Cons: No issues, even if i did list some they would be addressed ASAP.

Xorbia is easy to use & helpful

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Very intuitive and easy to use!

Overall: We've used Xorbia for 3 years and it's been a great partnership! The software is super easy to use, especially from an administrative side. Account Manager, KC, is always quick to respond to any questions with helpful feedback. She also attends our events and is always prepared to make our ticket scanning process go as smooth as possible.

The only small detail I would change is making it easier for users to purchase tickets "as a guest". It's an option during checkout, but it's small and somewhat overshadowed by login instructions.

Overall, we love using Xorbia and will continue to do so for many more events! I would recommend Xorbia to anyone looking for ticketing solutions.

Great Service

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Their adaptability! We had some request that were not offered that they came through on big time!

Cons: The software is flawless. I have yet to find any issues.

Overall: Great people, great company! I would highly recommend.

Easy and great customer service

Nov 30, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, great analytics, and user friendly. I'd never worked on a big event and used a system like this and it made the process less intimidating.

Cons: Sometimes there are too many steps to get what you're looking for. Trying to compare last year's sales to this year's took a lot of steps. Some things could be explained better. Also I'd like more options for emails.

Vendor Response

by Xorbia Technologies on December 05, 2017

Thank you for the review! With our new Intercom integration we're working to make a more comprehensive knowledge base with articles and videos. In addition to this we're working on a new email service that will be more robust and easier to use. Thank you again, and Happy Holidays!

Easy to Use

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Big Tickets is easy to use and is also offers helpful tools to market our events to the public.

Cons: The name change caused a little bit of confusion among our clients but was easily fixed after using the platform.

Great resource and team!

Dec 03, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We've used Xorbia for years and really enjoyed our experience! The team is always helpful and available, and their platform has great reporting capabilities that have helped us grow. Additionally, we've gotten great exposure on their platform for our events. Highly recommend!

Past Customer

Dec 14, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of reporting, simple to use. Served our needs

Cons: No active (live) customer support to respond to calls when we had questions

Overall: Postive