--- title: "Big Tickets Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Big Tickets Software - reviews, pricing plans, popular comparisons to other Ticketing products and more." source_url: "https://www.capterra.com/p/143271/big-tickets/" page_type: "product" language: "en" --- # Big Tickets Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Big Tickets ## What is Big Tickets? Big Tickets is a flexible, all-in-one event ticketing platform built for event pros. Since 2003, we’ve helped festivals, venues, attractions, and nonprofits simplify ticketing, increase sales, and gain deeper insights into their audience. From large-scale music festivals and beer & wine events to local fairs and fundraisers, Big Tickets streamlines every step of your event — from presale to post-event reporting. Our platform combines e-commerce flexibility with real-time analytics, making it easy to manage promotions, waitlists, on-site scanning, and marketing automation in one place. Whether you’re hosting your first event or your five-hundredth, Big Tickets helps you sell more tickets, save time, and grow your audience. ## What is Big Tickets used for? [Ticketing](https://www.capterra.com/ticketing-software/) Top alternative Featured Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Big Tickets Overview Updated September 2026 AI summary Big Tickets offers small businesses a ticketing platform for managing event registration, ticket sales, and attendee data across cloud and mobile devices. It covers core functions like barcode scanning, billing, seating management, and reporting, while also supporting features such as customizable branding, mobile ticketing, promotions, and integrations. Flexible deployment options support both online and onsite ticketing operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Big Tickets 4.9 (20) VS. [4.9 (304)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (20) Ease Of Use 4.8 (5,821) Value For Money 4.8 (19) Value For Money 4.9 (3,595) Customer Service 4.9 (20) Customer Service 4.9 (3,324) ## Big Tickets alternatives [4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) [4.6 (5,827)](https://www.capterra.com/p/114949/Eventbrite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/114949/Eventbrite/) [Fienta](https://www.capterra.com/p/171132/Fienta/) [4.8 (199)](https://www.capterra.com/p/171132/Fienta/reviews/) Starting price $0.40 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171132/Fienta/) [TicketSource](https://www.capterra.com/p/134828/TicketSource/) [4.8 (552)](https://www.capterra.com/p/134828/TicketSource/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134828/TicketSource/) [View all alternatives](https://www.capterra.com/p/143271/big-tickets/alternatives/) ## FAQs about Big Tickets Overview ### Which roles and teams benefit most from Big Tickets? Big Tickets is most used by event managers, operations leaders, and customer service teams that handle ticket sales, vendor coordination, and attendee support. Executives, owners, and directors benefit from reporting and oversight, while marketing and partnerships teams use it to promote events, manage relationships, and improve audience engagement. Answer based on 19 reviews Overview ### What company size and specific industries is Big Tickets built for? Big Tickets is designed for organizations of every size in festivals, fairs, attractions, venues, concerts, conferences, and non-profits. It fits event-based businesses and mission-driven groups that sell tickets or manage attendance across live experiences, from smaller local events to larger operations. Features and Usability ### What are the key features of Big Tickets? Big Tickets offers online ticketing, onsite ticketing, and mobile ticketing for event sales, plus reserved seating, seating maps, and ticket reservations for venue planning. It also includes registration management, attendance management, barcode/ticket scanning, billing and invoicing, customizable reports, and third-party integrations. Integrations ### Which third-party tools and platforms does Big Tickets integrate with? Big Tickets integrates with 9 third-party tools, including payment and marketing platforms such as PayPal, PayPal Enterprise Payments, Square Payments, Stripe, authorize.net, Google Analytics 360, Meta for Business, AdRoll, and Zapier. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does Big Tickets offer? Big Tickets provides in person training, live online sessions, documentation, and videos. In person and live online options support guided setup, while documentation and videos offer self-paced reference materials for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Big Tickets offer? Big Tickets provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe the support team as helpful and quick to respond, especially by email or phone, though one reviewer noted frustration with no active live support when questions came up. Answer based on 6 reviews ## Features AI summary Based on 3,861 Ticketing reviews Capterra data shows that buyers of ticketing software rank the following features as their top priorities: - **Event Ticketing** (**69%** of reviewers rated this feature as critical) - **Online Registration** (**61%**) - **Online Registration** (**61%**) Big Tickets supports **Event Ticketing**. However, it does not include **Online Registration**. Instead, it offers other features that reviewers also rate highly, such as **Ticket Reservations** (**59%**) and **Event Scheduling** (**52%**). These features help businesses manage attendee access, plan event timing, and handle ticket demand more effectively, providing teams with better control over event operations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Attendance Management Manage attendance for classes, shifts, meetings, or events Barcode/Ticket Scanning Scan barcodes to ensure accurate pricing and label tracking Billing & Invoicing Create, manage, and send invoices or bills to customers Calendar Management Track and manage schedules and meetings via an integrated calendar Big Tickets 43 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Cross Selling Functionality: Automatically suggest related, complementary or add-on items to customers - Customer Data Management: Searchable repository of information about clients - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Email Marketing: Create and send email blasts/campaigns - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - GDPR Compliance: Ensure compliance with the General Data Protection Regulation protocols - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Multi-Event: Utilize the same app for multiple events - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Season Tickets: Grants the users access to all events for one season - Seating Map: For selection of seat at booking or check-in - Social Promotion: Market event via social media tools - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: Create and manage ticket reservations for various events - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Wait List Management: Record, update and manage waiting lists - Website Management: Built-in website builder or integration with third-party site --- Features 4.7 (19) 4.7 Based on 19 reviews ## Pricing Value for money 4.8 (19) Free Trial Free Version Pay-As-You-Go Ticketing Plan $1.49 + 2.5% + 3% It includes: - Online Ticketing - Mobile Ticket Scanning - Real-Time Reporting - Marketing Automation - Custom Branded Checkout - Waitlist & Presale Tools - Dedicated Account Management - Affiliate & Referral Tracking - Box Office Management - Apple & Google Wallet Support - Onsite Access Control Value for money 4.8 (19) 4.8 Based on 19 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/) ## Support, customer service and training options Customer Service 4.9 (20) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (20) 4.9 Based on 20 reviews ## User reviews Overall rating 4.9 Based on 20 reviews Filter by rating 5(18) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JS Jeff S. Chairman Civic & Social Organization ### "Professional Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2019 Great support!!! Pros Ease of use, love the iPhone app. Simple to navigate Cons Nothing. It did everything I needed it to do Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Executive Director Non-Profit Organization Management ### "Excellent personal support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 19, 2019 Our event is attended by 1000-1400 people every year and it's really reassuring to know that year-to-year we don't have to worry about ticket sales and checking people in on the night. Totally stress free! Pros I like having a real person I can reach out to with questions. Also, having the team at the event to sell tickets on the door and check people in was amazing. Cons Nothing. Compared to competitors, this software does everything we need it to. We can comp as many tickets as we want without paying fees on them and we can run promotions and discounts as well as giving people VIP codes. Love it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Hey there! Thank you so much for the kind words. We absolutely love what we do and the people we work with. Our team strives to provide the best possible customer service by having real people available to provide peace of mind for your events. We look forward to working with you in the future and thank you taking the time to provide us with this great review. Sincerely, William Adeimy Director of Ticketing CS Crystel S. Director of Vendors and Customer Service Events Services ### "Big Tickets " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2019 Big Tickets has went above and beyond to make sure our company is satisfied with the software, and has even tailored certain aspects for us. Pros The ability to track sales over several years. We are also able to pin point sales by the day and compare the day to past years. Cons Honestly, I have no complaints. It is easy to use after you acclimate yourself to the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 11, 2019 Hi Crystel, The team here at Big Tickets is thrilled to hear such good feedback, and we¿re happy that you enjoy utilizing our sales comparison metrics. Thank you, Big Tickets Team DM Darian M. Contractor Events Services ### "Solid Choice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 3, 2019 Pros I have been using Big Tickets for well over 5 years in various capacities. Events ranging from a few hundred to several thousand, Big Tickets always deliver. They are always evolving asking questions and making enhancements to their products that make them rise above the rest. Their support is top notch and always available. Cons No issues, even if i did list some they would be addressed ASAP. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Hey Darian, You're the man! We appreciate the kinds words. Nikki and I have both enjoyed working with you over the years and it was great to see you out crushing RFID Ops this past weekend. Most of all, thank you for taking the time to provide a review. Cheers, Will KC Kat C. Account Executive Public Relations and Communications ### "Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 18, 2018 Pros Big Tickets is easy to use and is also offers helpful tools to market our events to the public. Cons The name change caused a little bit of confusion among our clients but was easily fixed after using the platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Hey Kat, Thank you so much for the review! There is never a good time to rebrand when you're selling tickets to events year round, but I'm glad the confusion was resolved. We're excited to be launching our new box office/point of sale functionality in the coming weeks. Green Olive Media and your clients have been great partners to both Xorbia and now Big Tickets, and I hope we can continue to provide excellent value to you moving forward. Thanks again for the kind words, Kat! Cheers, Will SC Stephanie C. Owner Events Services ### "Best ticketing provider out there." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2018 Selling tickets to beer festivals Pros We’ve been with big tickets for almost 10 years and their customer service and functionality cannot be beat. You can actually call or email and get a fast response and the user interface for us in the consumer is awesome! Cons You need day of sales inventory management Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Hey Stephanie! I really appreciate the review. You'll be happy to know that we are about to launch our new box office functionality to the Eventpro app for day of sales and inventory management. I'd love to chat with you and Aaron as soon as it's deployed, so we can get you using it for your upcoming events. You've been a great client over the past 10 years, and thank you again for reviewing our product and team. Cheers, Will HR Henry R. President/CEO Non-Profit Organization Management ### "Past Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 14, 2018 Postive Pros Ease of reporting, simple to use. Served our needs Cons No active (live) customer support to respond to calls when we had questions Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Hey Henry, It's Will here, the Director of Ticketing at Big Tickets. Thank you so much for taking the time to provide us with a review. We try to be available at all hours and I'd love to know a little more about the time you tried to contact us so I can better address the availability of our team. Again, thank you for the positive review and I hope we can connect to address any concerns related to customer support. Sincerely, Will Andrew R. Assistant Director Fund-Raising ### "Great Service" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2018 I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don’t get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn’t get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won’t use anyone else! Pros I’ve used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!! Cons The only issues I’ve had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it’s very minor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Hey Andrew, It's Will! I really appreciate the kind words and thank you for taking the time to provide a review. I'm excited to be working with you on your upcoming events and if there is anything you need don't hesitate to contact me directly. Sincerely, Will KA Kristie A. Development & Partnerships Manager Non-Profit Organization Management ### "Great Ticketing Platform!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2018 We at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform. We also appreciate how Big Tickets gives back to the community by kicking back some of the fees to Giving Kitchen. Every dollar helps, and that $100 will pay the power bill to someone in crisis! Pros I like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too! Cons As far as I can tell, there isn't anything that I find that I don't like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Kristie! You're the best and thank you for the thoughtful review. We are huge fans of The Giving Kitchen here at Big Tickets and it's an honor to work with such a great organization and team! We love our community of organizers and we're so happy to be partnered with you! Cheers, Will AN Anonymous User Director of Accounting and HR Restaurants ### "Buying Tickets is a Breeze!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2018 Big Tickets works well for our business as it is easy for our customers to purchse tickets for events. Pros Buying Tickets is a Breeze with Big Tickets! It is easy to read, process and purchase. Cons Sometimes I'm not sure where to click next. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor April 24, 2019 Hey there! Thank you for taking the time to provide this thoughtful review. We're so glad you feel that buying tickets is easy. We take pride in looking at our purchase process to see where we can increase conversion rates to make ticket buying easier for the end user while providing as much reporting data for our clients. We look forward to working with you again. Thank you, Will [View all Reviews](https://www.capterra.com/p/143271/big-tickets/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.