# Big Tickets Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Big Tickets Software - reviews, pricing plans, popular comparisons to other Ticketing products and more.

Source: https://www.capterra.com/p/143271/big-tickets/pricing

---

# 

 Big Tickets Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Big Tickets

## What is Big Tickets?

Big Tickets is a flexible, all-in-one event ticketing platform built for event pros. Since 2003, we’ve helped festivals, venues, attractions, and nonprofits simplify ticketing, increase sales, and gain deeper insights into their audience. From large-scale music festivals and beer & wine events to local fairs and fundraisers, Big Tickets streamlines every step of your event — from presale to post-event reporting. Our platform combines e-commerce flexibility with real-time analytics, making it easy to manage promotions, waitlists, on-site scanning, and marketing automation in one place. Whether you’re hosting your first event or your five-hundredth, Big Tickets helps you sell more tickets, save time, and grow your audience.

## What is Big Tickets used for?

[Ticketing](https://www.capterra.com/ticketing-software/)

Overall rating

Based on 20 user reviews

Reviews sentiment

Positive

100%

Neutral

0%

Negative

0%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Big Tickets?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.bigtickets.com&name=Big Tickets)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Big Tickets

4.9 (20)

VS.

[4.9 (302)](https://www.capterra.com/p/133885/Purplepass-Ticketing/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (20)

Ease Of Use

4.8 (5,739)

Value For Money

4.8 (19)

Value For Money

4.9 (3,523)

Customer Service

4.9 (20)

Customer Service

4.9 (3,254)

## Big Tickets alternatives

[4.7 (406)](https://www.capterra.com/p/153637/Showpass/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.9 (551)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/)

Starting price

$0.28

Per User, Per Month

[4.8 (271)](https://www.capterra.com/p/47852/ThunderTix/reviews/)

Starting price

$20.00

Per User, Per Month

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

[4.6 (5,745)](https://www.capterra.com/p/114949/Eventbrite/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/114949/Eventbrite/)

[View all alternatives](https://www.capterra.com/p/143271/big-tickets/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

Application programming interface that allows for integration with other systems/databases

Attendance Management

Manage attendance for classes, shifts, meetings, or events

Barcode/Ticket Scanning

Scan barcodes to ensure accurate pricing and label tracking

Billing & Invoicing

Create, manage, and send invoices or bills to customers

Calendar Management

Track and manage schedules and meetings via an integrated calendar

Big Tickets 43 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Manage attendance for classes, shifts, meetings, or events

Scan barcodes to ensure accurate pricing and label tracking

Create, manage, and send invoices or bills to customers

Track and manage schedules and meetings via an integrated calendar

Automated reminders and confirmations for booked appointments and events via text or email

Automatically suggest related, complementary or add-on items to customers

Searchable repository of information about clients

Add customized logos and colors to align with company branding

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Create and send email blasts/campaigns

A list of events with their respective dates

Schedule and manage the logistics of activities and other gatherings

Ensure compliance with the General Data Protection Regulation protocols

Obtain tickets via Kiosk upon arrival at event

Access software remotely via mobile devices

Allowing users to order, pay for, obtain, and validate tickets using mobile devices

Utilize the same app for multiple events

Allow users to buy and sell tickets online, register for events, and collect buyer information

Allows event organizers to sell and manage tickets directly on-site

Accept and process customer payments for products or services using hardware and software

The ability to print tickets before arriving

Design, communicate, and distribute incentives to perform a specific action

Notifications that are delivered to users as soon as an event occurs

Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc.

View and track pertinent metrics to find patterns and gain insights from data

Specify type/number of reserved tickets based on seating selected during booking

Reports specific to sales analysis for trends and strategies

Grants the users access to all events for one season

For selection of seat at booking or check-in

Market event via social media tools

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Create and manage ticket reservations for various events

Includes all operations and activities associated with a physical space or location that is used for hosting events

Record, update and manage waiting lists

Built-in website builder or integration with third-party site

Features

4.7 (19)

4.7

Based on 19 reviews

## Pricing

Value for money

4.8 (19)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.8 (19)

4.8

Based on 19 reviews

## Integrations

[

PayPal](https://www.capterra.com/p/207944/PayPal/)[

Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Square Payments](https://www.capterra.com/p/170278/Square-Payments-Processing/)[

Meta for Business](https://www.capterra.com/p/213257/Facebook/)[

authorize.net](https://www.capterra.com/p/221412/authorizenet/)[

PayPal Enterprise Payments](https://www.capterra.com/p/213069/Braintree/)

## Support, customer service and training options

Customer Service

4.9 (20)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (20)

4.9

Based on 20 reviews

## User reviews

Overall rating

4.9

Based on 20 reviews

Filter by rating

5(18)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

JS

Jeff S.

Chairman

Civic & Social Organization

### "Professional Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 26, 2019

Great support!!!

Pros

Ease of use, love the iPhone app. Simple to navigate

Cons

Nothing. It did everything I needed it to do

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Executive Director

Non-Profit Organization Management

### "Excellent personal support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 19, 2019

Our event is attended by 1000-1400 people every year and it's really reassuring to know that year-to-year we don't have to worry about ticket sales and checking people in on the night. Totally stress free!

Pros

I like having a real person I can reach out to with questions. Also, having the team at the event to sell tickets on the door and check people in was amazing.

Cons

Nothing. Compared to competitors, this software does everything we need it to. We can comp as many tickets as we want without paying fees on them and we can run promotions and discounts as well as giving people VIP codes. Love it.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Hey there! Thank you so much for the kind words. We absolutely love what we do and the people we work with. Our team strives to provide the best possible customer service by having real people available to provide peace of mind for your events. We look forward to working with you in the future and thank you taking the time to provide us with this great review. Sincerely, William Adeimy Director of Ticketing

CS

Crystel S.

Director of Vendors and Customer Service

Events Services

### "Big Tickets "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 10, 2019

Big Tickets has went above and beyond to make sure our company is satisfied with the software, and has even tailored certain aspects for us.

Pros

The ability to track sales over several years. We are also able to pin point sales by the day and compare the day to past years.

Cons

Honestly, I have no complaints. It is easy to use after you acclimate yourself to the software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 11, 2019

Hi Crystel, The team here at Big Tickets is thrilled to hear such good feedback, and we¿re happy that you enjoy utilizing our sales comparison metrics. Thank you, Big Tickets Team

DM

Darian M.

Contractor

Events Services

### "Solid Choice"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 3, 2019

Pros

I have been using Big Tickets for well over 5 years in various capacities. Events ranging from a few hundred to several thousand, Big Tickets always deliver. They are always evolving asking questions and making enhancements to their products that make them rise above the rest. Their support is top notch and always available.

Cons

No issues, even if i did list some they would be addressed ASAP.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Hey Darian, You're the man! We appreciate the kinds words. Nikki and I have both enjoyed working with you over the years and it was great to see you out crushing RFID Ops this past weekend. Most of all, thank you for taking the time to provide a review. Cheers, Will

KC

Kat C.

Account Executive

Public Relations and Communications

### "Easy to Use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 18, 2018

Pros

Big Tickets is easy to use and is also offers helpful tools to market our events to the public.

Cons

The name change caused a little bit of confusion among our clients but was easily fixed after using the platform.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Hey Kat, Thank you so much for the review! There is never a good time to rebrand when you're selling tickets to events year round, but I'm glad the confusion was resolved. We're excited to be launching our new box office/point of sale functionality in the coming weeks. Green Olive Media and your clients have been great partners to both Xorbia and now Big Tickets, and I hope we can continue to provide excellent value to you moving forward. Thanks again for the kind words, Kat! Cheers, Will

SC

Stephanie C.

Owner

Events Services

### "Best ticketing provider out there."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 15, 2018

Selling tickets to beer festivals

Pros

We’ve been with big tickets for almost 10 years and their customer service and functionality cannot be beat. You can actually call or email and get a fast response and the user interface for us in the consumer is awesome!

Cons

You need day of sales inventory management

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Hey Stephanie! I really appreciate the review. You'll be happy to know that we are about to launch our new box office functionality to the Eventpro app for day of sales and inventory management. I'd love to chat with you and Aaron as soon as it's deployed, so we can get you using it for your upcoming events. You've been a great client over the past 10 years, and thank you again for reviewing our product and team. Cheers, Will

HR

Henry R.

President/CEO

Non-Profit Organization Management

### "Past Customer"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

10/10

December 14, 2018

Postive

Pros

Ease of reporting, simple to use. Served our needs

Cons

No active (live) customer support to respond to calls when we had questions

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Hey Henry, It's Will here, the Director of Ticketing at Big Tickets. Thank you so much for taking the time to provide us with a review. We try to be available at all hours and I'd love to know a little more about the time you tried to contact us so I can better address the availability of our team. Again, thank you for the positive review and I hope we can connect to address any concerns related to customer support. Sincerely, Will

Andrew R.

Assistant Director

Fund-Raising

### "Great Service"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 14, 2018

I produce charity events for hospitals and cancer research facilities all over the country. Even when I use BigTickets to help me fulfill free tickets for my participants (for which they don’t get a cut) their staff still goes out of their way to help me find solutions that work for me. Not mention the support during the event! We used a big competitor to Big Tickets one year and had an issue during the event, but couldn’t get any support on the weekend. Big Tickets is always available, if not physically present at the event. I won’t use anyone else!

Pros

I’ve used Big tickets for events all over the country for 5 years now and they are great. The customer service is incredible and their staff is always eager to help me find solutions to any problem. The website is intuitive and easy to use, and the ability to turn any phone into a ticket reader is awesome!!!

Cons

The only issues I’ve had is pulling demographic information from my ticket holders. The dashboard sometimes shows different data than the reports. And I have a one or two minor glitches the ticket scan data uploading to the serving. But like I said, it’s very minor.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Hey Andrew, It's Will! I really appreciate the kind words and thank you for taking the time to provide a review. I'm excited to be working with you on your upcoming events and if there is anything you need don't hesitate to contact me directly. Sincerely, Will

KA

Kristie A.

Development & Partnerships Manager

Non-Profit Organization Management

### "Great Ticketing Platform!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 14, 2018

We at Giving Kitchen love the relationship we have with Big Ticktes. Our contact, Customer Service has been extremely helpful whenever we want to host an event through the Big Tickets platform. We also appreciate how Big Tickets gives back to the community by kicking back some of the fees to Giving Kitchen. Every dollar helps, and that $100 will pay the power bill to someone in crisis!

Pros

I like how clean everything looks, and how easy it is to navigate around the site (which is not the case with some other ticketing platforms). I like how it shows you free events as well as paid, too!

Cons

As far as I can tell, there isn't anything that I find that I don't like.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Kristie! You're the best and thank you for the thoughtful review. We are huge fans of The Giving Kitchen here at Big Tickets and it's an honor to work with such a great organization and team! We love our community of organizers and we're so happy to be partnered with you! Cheers, Will

AU

Anonymous User

Director of Accounting and HR

Restaurants

### "Buying Tickets is a Breeze!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 14, 2018

Big Tickets works well for our business as it is easy for our customers to purchse tickets for events.

Pros

Buying Tickets is a Breeze with Big Tickets! It is easy to read, process and purchase.

Cons

Sometimes I'm not sure where to click next.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 24, 2019

Hey there! Thank you for taking the time to provide this thoughtful review. We're so glad you feel that buying tickets is easy. We take pride in looking at our purchase process to see where we can increase conversion rates to make ticket buying easier for the end user while providing as much reporting data for our clients. We look forward to working with you again. Thank you, Will

[View all Reviews](https://www.capterra.com/p/143271/big-tickets/reviews/)

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