USU

USU Valuemation (ITSDM)


Who Uses This Software?

We serve large to medium-sized enterprises independent from industry sectors (please see our references)


Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • USU
  • www.usu-business-service-management.de/en/
  • Founded 1977
  • Germany

About USU Valuemation (ITSDM)

USU Valuemation for IT Service Desk Management helps the IT service desk control and carry out all support activities. While a ticket is handled, everyone involved can see the relevant information, as well as activities that have been or still need to be done, at all times. Integrated solutions, such as the IT knowledge base, and root cause analysis options as well as insightful process KPIs speed up the solution process.


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USU Valuemation (ITSDM) Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

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