--- title: "Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hapana the right Gym Management solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143341/Hapana/reviews/" page_type: "reviews" language: "en" --- Hapana 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 20th, 2026 # Reviews of Hapana Ease of use 4.3 Customer Service 4.5 ## Pros and Cons in Reviews RM Rhys M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system,“ August 15, 2025 MS Milan S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners.“ April 13, 2025 AH Allie H DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs.“ July 2, 2025 ml mic l ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information.“ March 27, 2025 Kimon T Studio PartnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless.“ January 13, 2026 AM Aidan M FounderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Slow loading time and lack of intuitiveness of the software UI.“ March 25, 2026 LG Leo G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We've been using Hapana at C3 Training for over a year now, and it's been a total game-changer for our gym operations and member experience.“ June 25, 2025 JL Justin L PTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “I did not enjoy the generic support team, responses are slow and when you do get a response it's not what you want.“ October 31, 2025 ## Showing most helpful reviews Showing 1-25 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kimon T. Studio Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana Client Success & Implementation Team - Outstanding support that directly contributed to a major commercial win." January 13, 2026 5.0 The Hapana team provided exceptional support throughout our engagement. Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless. A real credit to Hapana. Please pass on my thanks and congratulations to everyone involved — this is best-in-class client experience. Most importantly, their partnership played a critical role in helping us secure a great commercial outcome. The team went beyond what was expected, acted with urgency when it mattered, and consistently demonstrated a genuine commitment to our success. Pros Outstanding support that directly contributed to a major commercial win. Highly responsive, knowledgeable, and proactive team that felt like true partners throughout. Cons No material downsides experienced; support exceeded expectations across the engagement. Everything is great! Review Source AH Allie H. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana = Customer Support Legends " July 2, 2025 5.0 its been great. I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs. Pros The onboarding and migration process was great! Easy and quick with their teams. On top of that, the customer support mechanism they have in place has helped our businesses stay educated, supported and they actively work to take our needs into consideration when looking for their next improvements Cons Their all in one pricing can be difficult if you have other established vendors - but if you take advantage of their entire suite, the performance of their entire system is great Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Reason for choosing Hapana They were an all in one platform that gave us the most bang for our buck Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was not supporting us. We also found data inconsistencies and bugs that our own developers found before their own. The trust wasnt there anymore. Review Source Response from Hapana July 10, 2025 Thank you for such a generous and thoughtful review! We're so glad to hear that the onboarding and support experience has been smooth and that our team has made a real difference in helping your business feel supported and heard. We’re proud to be your partner Allie and truly value the trust you’ve placed in us. MT Matthew T. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Buyer Beware - Has some good points. " June 18, 2025 2.0 Poor. Customer facing app is good but the back end is buggy and frustrating. Not suitable for our business needs however, they could be perfect for others. Just depends on what you need and whether you feel the price is justified against cheaper alternatives like ClubFit and GloFox etc. Shop around and do your homework. Pros They have a support team which is responsive but they need to be given the amount if issues we have with the system. Cons There are a range of issues with this software. It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality. It's important as a business owner to understand the limitations and potential issues you can face with any CRM and they will lock you in for 2 years so it is an important commitment. I have logged the various issues I have faced via this live Google sheet if anyone is interested to see what issues could arise \[sensitive content hidden\] Alternatives considered [Clubfit](https://www.capterra.com/p/10026816/Clubfit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Hapana We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. There is no perfect software but this one is particularly impractical for our business needs but this was our error in judgment so is on us.. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. Review Source Response from Hapana July 10, 2025 Thank you for your honest and detailed feedback Matthew. We’re sorry to hear that Hapana hasn’t aligned with your business needs and appreciate you calling out both the positives and the challenges. We understand the frustration that can come with backend issues and are actively working to improve platform stability and functionality. Your comments help us in that process. If you’re open to a conversation, we’d welcome the opportunity to understand more about your experience and how we might better support you moving forward. AF Amanda F. Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "Game Changer" June 25, 2025 5.0 Hapana has been an absolute game-changer for our business. The ease of use is outstanding. Our team was up and running quickly thanks to intuitive features and excellent onboarding and training resources. A huge shoutout to our account manager, \[sensitive content hidden\], who has been incredibly helpful and always reachable whenever we have a question or need support. Her responsiveness and knowledge have made our experience with Hapana even better. Pros What I liked most about Hapana is the ease of use and accessibility—everything from scheduling to membership management is intuitive and streamlined, which saves us time every day. On top of that, the personal support has been outstanding. Our account manager, \[sensitive content hidden\], is always available, incredibly helpful, and truly feels like part of our team. Having that level of support makes a huge difference. Cons There was a bit of a manual work at the very beginning as we migrated from a software we were with for over 10 years, but the training and support made the transition smooth and manageable. Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Hapana personalized attention from their entire team throughout the process Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) antiquated software not meeting our business needs any longer Review Source Response from Hapana July 10, 2025 Thank you for such a thoughtful and generous review! We’re so pleased to hear that Hapana has made a meaningful impact on your business, and that our platform’s ease of use and intuitive features have helped your team hit the ground running. We’re especially glad to hear your account manager has been such a strong support, we pride ourselves on our awesome customer success team so its always great to hear! Thank you again for choosing Hapana. We’re proud to be part of your journey and look forward to continuing to support your growth. RM Rhys M. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Hapana feedback" August 15, 2025 5.0 Hapana has been a good migration. There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system, Very excited for this upgrade with GoHighLevel! Pros The teams willingness to help during the migration phase. Always going above & beyond. The ease of the system to use was also great, quite user friendly. Cons There were a few limitations on the base package compared to the premium package we were on with Mindbody, but the team has been working hard on the latest updates to make it a premium product. Super excited for these new packages Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reason for choosing Hapana Integration with GoHighLevel to help with marketing Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To be able to use a GoHighLevel add on for marketing purposes Review Source AM Aidan M. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Regrettably in contract" March 25, 2026 1.0 Grim is the only word I can use to describe my experience. Had I been able to use the program before signing, I would not have signed on. Pros Rich in marketing data (but this is also due to them using a whitelabelled version of Go High Level). Cons Horrible onboarding experience. Layered fees that are not clearly disclosed on signing. Slow loading time and lack of intuitiveness of the software UI. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Marketing data mostly. Didnt seem too bad otherwise Review Source kM kurt M. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Hapana is so lucky to have \[sensitive content hidden\]" July 14, 2025 5.0 Excellent and rejuvenated. Meeting with \[sensitive content hidden\] for the first time last week felt like we were on track again to go! Thanks \[sensitive content hidden\]!!!!! Pros I love that \[sensitive content hidden\] has come in with her tonne of knowledge and is showing and helping us to use hapana better. Cons Lack of understanding and support, been with them for a while and it seemed like we were just left to sort this out on our own. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Hapana was the much better product with a lot more things we could use and utilize. Main reason also was card fees etc Review Source GT Glenn T. Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Hapana Review " April 27, 2025 4.0 After switching over to Hapana, we’re had excellent customer service. \[sensitive content hidden\] has been very responsive and helpful in assisting smooth day to day operations. Pros Incorporates multiple features for a thorough client management system. Cons Reporting needs some improvement. Some small features could be more user friendly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted a better customer journey for our members Review Source Response from Hapana June 12, 2025 Thanks for your review and for making the switch to Hapana! We're so glad to hear our team has supported your day-to-day operations and that the platform is helping you deliver a better customer journey. We appreciate your feedback on reporting and usability—this helps us improve. If you have specific suggestions, we’d love to hear them. Thanks again for being part of the Hapana community! AF Andrew F. Owner Health, Wellness and Fitness Used the software for: 1-2 years ### "Recommend Hapana" April 18, 2025 5.0 Gets better and better each year. We have been a client since 2022 and the product continues to improve Pros Great support. \[sensitive content hidden\] is a fantastic account manager, and always there to quickly assist and truble shoot Cons All is good. Over the years they have improved their speed and functionality. We use the software for multiple brick and mortar sites Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Franchisor makes the decision on which provider to use Review Source Response from Hapana June 12, 2025 Thank you for your continued support and for being with us since 2022! It's great to hear that you’ve seen improvements year over year, and that the platform is delivering across your multiple sites. We’re especially glad to know your account manager has been a reliable partner—I'll be sure to pass on the kind words. We truly value your feedback and loyalty, and we’re excited to keep evolving with your business. JL Justin L. PT Health, Wellness and Fitness Used the software for: 1-2 years ### "100/10 Stars - \[sensitive content hidden\]" October 31, 2025 5.0 Pros I loved having a dedicated account manager \[sensitive content hidden\], she was truly the only reason I continued with Hapana from the get go. She was prompt, respectful and always punctual for all our meetings, my requests and actioned tasks accordingly within appropriate timeframes. Sadly my circumstances changed and therefore the need for Hapana is no more, however If you're based in Victoria and happen to have \[sensitive content hidden\] for your account manager, you're in good hands! Cons I did not enjoy the generic support team, responses are slow and when you do get a response it's not what you want. Again this is where \[sensitive content hidden\] stepped in and resolved all of my issues/problems promptly and swiftly when no one else could Review Source LK Lissa K. Systems Developer, CFO Recreational Facilities and Services Used the software for: 1-2 years ### "Client and Lead Management in one place" June 26, 2024 4.0 Pros I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana Cons There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Hapana because of a direct business referral, but also because of the features Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) We were looking for a member management platform that had actual CRM capabilities. Review Source Response from Hapana July 3, 2024 Thank you for taking the time to leave us a review Lissa, we really appreciate the feedback, especially pleased to hear about your positive experiences with GROW. SS SAM S. OPERATIONS MANAGER Recreational Facilities and Services Used the software for: 2+ years ### "HIGHLY recommend \[sensitive content hidden\] as your Account Manager!" August 7, 2024 5.0 It's overall been excellent. Almost 3 years underway with our partnership with Hapana and it's been quite a tricky road to learn the system needless to say, given both our business and Hapana themselves are always adapting to the current market demands. But having the dedicated/allocated account manager, \[sensitive content hidden\] recently assigned to us, it's made my 'getting up to speed' way way faster, allowing the business as a whole, tighten areas of Hapana that I don't believe we were utilising to the fullest, but now we are. Thanks again \[sensitive content hidden\]! Your wealth of knowledge has been wonderful! You really know you stuff, it's impressive how quick you can get me an answer - not just any answer, but an answer that is a solution. Pros My account manager \[sensitive content hidden\] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but \[sensitive content hidden\] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for \[sensitive content hidden\] -so well done. Cons Without a dedicated accounts manager, like mine - \[sensitive content hidden\] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody at the time of our seek-to-switch, didn't offer updated features that Hapana were offering to the business market. It was a no brainer also, given the dashboard fuctionality, visuals and ease of use of Hapana were already much more moden, we just had to try Hapana, and we've not looked back. Review Source Response from Hapana August 8, 2024 Thank you so much for your awesome review Sam! We are thrilled to hear how our team has been able to support you whilst using Hapana's platform. We will feedback regarding our support ticket process, this is something we are continually working on improving and always welcome feedback on this process. AN Anita N. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic Customer Service & Support" April 14, 2024 5.0 Fantastic! The support has been incredible and we haven't looked back. Pros The support is second to none. The management system is simple, effective and a great user experience for our clients. Cons Sometimes difficulty optimising our customer sales flow. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Poor service and support. No App. Needed something more up to date and effective in today's environment. Review Source Response from Hapana April 22, 2024 Thank you for your kind words Anita. Our team takes great pride in our client relationships so we are thrilled you see the hard work we put in here! ZH Zoe H. Director of Content Health, Wellness and Fitness Used the software for: 2+ years ### "Vive Active X Hapana" August 17, 2023 5.0 Pros Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate. Cons The app not being completely customisable. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We wanted to customise our app and the features that benefit the user experience. Review Source CL Christopher L. Personal Trainer / Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Really enjoying OneFitStop and our members love the App they developed for us!" December 23, 2020 5.0 Fantastic!! Really looking forward to a strong partnership in 2021! Pros The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too. Cons Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great! Alternatives considered [PTminder](https://www.capterra.com/p/144027/PTminder/) Reason for choosing Hapana Worked really well, did everything we needed it to do and a strong connection with the team at OneFitStop as soon as we met them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is old in both technology and customer focus. Average experiences over and over again and then they wanted to bill us over $250 extra per month to use video sodtware inside the MBO system - during the COVID shutdown. Very happy to make the switch to a newer and more team focused company like OneFitStop. I can highly recommend making the switch if you are sick of dealing with Mindbody! Review Source SP Sharyn P. Operations Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Hapana Support" June 25, 2024 5.0 Overall our experience with migrating to Hapana has been really effective and has been a huge success both with us and the end user. Pros The best thing about Hapana is the customer service we receive. The product is extremely user friendly but if there is a query of any type - support and our account manager answer us within an incredibly quick timeframe so we aren't left waiting for issues to be resolved. Cons The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters Switched from [bsport](https://www.capterra.com/p/197172/bsport/) Bsport didn't have the functionality we required and we were not happy with the efficiency of it with a fast growing business. Review Source Response from Hapana July 8, 2024 Thank you for taking the time to review us Sharyn. It's great to hear how our support and AM team are making life with Hapana so easy. We will pass on the comments about the auto suggest, this definitely sounds like an easy option when searching for clients. JP Joshua P. Club Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana Review - UFC GYM Macarthur Square" March 21, 2025 5.0 My experience since having Stephen look after our account has increased dramatically. Overall as a CRM I would rate Hapana a 6.5/10. Pros My FIVE stars go to the best Account Manager ive ever worked with \[sensitive content hidden\]. He is highly responsive and engaging, always solutions based in his communication. Takes the time to breakdown issues and reporting one on one. Cons Load time, Reporting faults, functions can be clunking (A-Z POS process). Review Source Response from Hapana July 10, 2025 Thank you for the kind words—and for shouting out your Stephen! We’re so glad to hear he’s made such a positive impact on your experience. I’ll be sure to pass on your feedback to him. We also appreciate your honesty around load times, reporting, and POS functionality. These are areas we’re actively working to improve, and your insights help guide that progress. NI Nicole I. General Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Amazing after sales service " December 5, 2024 4.0 Great! It's been a pleasure working with the team at Hapana Pros I am extremely impressed with the after sales support from Hapana, particularly their team member \[sensitive content hidden\]. She has always been very helpful and quick with her responses and it has helped us with onboarding of new team members tremendously Cons there are some small functionality "issues" but I'm pleased to see Hapana has all of these things we want in the pipeline and working towards them Review Source Response from Hapana January 13, 2025 Thank you for your kind words and detailed feedback! We’re so pleased to hear that our after-sales support, particularly from our team, has made a positive impact on your experience. Supporting your onboarding process and ensuring things run smoothly is always our priority. We also appreciate your patience and understanding as we work on enhancing functionality. Knowing that our efforts align with your needs motivates us to keep improving. It’s been a pleasure working with you as well, and we’re excited to continue supporting your success with Hapana! AE Amrieh E. VP of Administration Health, Wellness and Fitness Used the software for: 1-2 years ### "Great software " October 24, 2024 5.0 Wonderful customer service. They never leave a question unanswered Pros Their responsiveness and patience are greatly appreciated Cons When some thing does not work when you really need it to BUT understand with technology:) Review Source Response from Hapana November 4, 2024 Thank you for sharing your feedback on our platform and team Amrieh! Our team work hard to create a great partner relationship, so its amazing to hear you appreciate their work and support. AS Anthony S. Brand Director Health, Wellness and Fitness Used the software for: 2+ years ### "ATÓRA Training Review" July 31, 2024 5.0 I've dealt with \[sensitive content hidden\] for my whole time with Hapana, and I can happily say that he has made the experience very enjoyable and helped us with all questions or concerns. Pros The functionality to be able to create your own packages and memberships. Gives us the control to grow our businesses effectively. Cons The reporting can be hard to find and very time consuming. A accurate dashboard would make this incredible. Review Source Response from Hapana August 7, 2024 Thank you for your review Anthony, we always appreciate the feedback and will pass on your comments on our reporting capabilities to our product team MB Michael B. Director Education Management Used the software for: 2+ years ### "Excellent Software" May 3, 2024 5.0 We have an excellent experience with Hapana Pros Hapana is easy of use and the team are dedicated to constant improvement Cons \- Hapana is a great software, nothing. It’s great. Review Source Response from Hapana May 22, 2024 Thank you so much Michael! Its great to hear how much Hapana is loved KL Kelly L. Assistant General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We <3 Hapana" May 20, 2024 5.0 Overall, I am very pleased with the Hapana software and their customer support. It's easy to train new employees on. Pros All-in-one system, bi-weekly customer support meetings, two-way texting, reports & graphs, the app, the many options Cons organizing support tickets, when the system randomly goes down, speed of moving from page to page, Review Source Response from Hapana May 28, 2024 Thanks so much for your review and feedback Kelly, we are so pleased to hear you love Hapana and we cannot wait to keep working in partnership with you! AP Aaron P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana - Avoid" August 26, 2022 1.0 If I was able to give a negative score for Hapana, as an overall assessment of this software, as well as the company, I would. 0/10 seems too kind. Pros None. (I need to use 40 characters to complete) Cons It simply doesn't work as an effective tool for managing your business. Unfortunately, as part of the BFT franchise, we are stuck with a system that simply 'isn't good enough!' Review Source JC James C. DIRECTOR Health, Wellness and Fitness Used the software for: 1-2 years ### "LTYB MARDEN & HAPANA" July 30, 2024 5.0 Pros User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels. Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations. Cons Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses. Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option Review Source Response from Hapana August 7, 2024 Thanks for the review James, its great to hear how great you find our interface & features. With such a customisable system we know the onboarding can be quite in-depth but we know its worth it! TT Terri T. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "One Fit Stop is an affordable software that fits my yoga studio perfectly." October 5, 2017 5.0 I get bookings, I get to advertise with links, I get an easy to use app. Pros The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them. Cons Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation. 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