--- title: "Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Hapana the right Pilates Studio solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143341/Hapana/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- Hapana 4.4 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Reviews of Hapana Ease of use 4.2 Customer Service 4.5 ## Pros and Cons in Reviews RM Rhys M OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months. “There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system,“ August 15, 2025 MS Milan S OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners.“ April 13, 2025 AH Allie H DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs.“ July 2, 2025 ml mic l ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information.“ March 27, 2025 Kimon T Studio PartnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless.“ January 13, 2026 AM Aidan M FounderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “Slow loading time and lack of intuitiveness of the software UI.“ March 25, 2026 LG Leo G OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years. “We've been using Hapana at C3 Training for over a year now, and it's been a total game-changer for our gym operations and member experience.“ June 25, 2025 ml mic l ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “From massive billing issues to them not even able to get their own contracts with us correct it has been nothing but a nightmare and the "support" is a joke.“ March 27, 2025 ## Showing most helpful reviews Showing 1-25 of 97 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Operations Manager Used the software for: Less than 1 year ### "Not for large gyms - studio use may work, but we cannot operate " September 22, 2026 1.0 Conversion extended memberships by a year, giving members a year of free membership. I caught and emailed during conversion about this and it was never fixed. I have a paper trail on everything. Incorrect forms of payments were entered, people were given duplicate memberships. Thousands of dollars lost:( and angry members. Pros Web-based platform. Scheduling for classes. If we did not have a back office processing payments on the back end, we would be out of business. Cons Stripe Express, Costs, poor migration, long support responses with no resolution, basic reports like seeing people checkin that have no membership are non-existent, working between five different platforms to do one job - Grow, Hapana, Stripe, Apple Developer, General Check-in system. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) We wanted a more modern web based platform and a business partner who worked for Hapana and was a former employee of ABC said it would help us and save us money. Review Source Founder Used the software for: Less than 1 year ### "Regrettably in contract" March 27, 2026 1.0 Grim is the only word I can use to describe my experience. Had I been able to use the program before signing, I would not have signed on. Pros Rich in marketing data (but this is also due to them using a whitelabelled version of Go High Level). Cons Horrible onboarding experience. Layered fees that are not clearly disclosed on signing. Slow loading time and lack of intuitiveness of the software UI. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Marketing data mostly. Didnt seem too bad otherwise Review Source General manager Used the software for: 1-3 years ### "Hapana experience " March 9, 2026 4.0 Recent communication and support has been great. Previously lacked interaction and support. Tickets were sometimes not answered sufficiently however this has become better Pros Accessibility easy to navigate ,support prompt overall platform works well. Personal support has been great Cons Core platform is very slow. Could have better training for grow platform even video tutorials on basic tracking Review Source Studio Partner Used the software for: 1-3 years ### "Hapana Client Success & Implementation Team - Outstanding support that directly contributed to a major commercial win." February 24, 2026 5.0 The Hapana team provided exceptional support throughout our engagement. Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless. A real credit to Hapana. Please pass on my thanks and congratulations to everyone involved — this is best-in-class client experience. Most importantly, their partnership played a critical role in helping us secure a great commercial outcome. The team went beyond what was expected, acted with urgency when it mattered, and consistently demonstrated a genuine commitment to our success. Pros Outstanding support that directly contributed to a major commercial win. Highly responsive, knowledgeable, and proactive team that felt like true partners throughout. Cons No material downsides experienced; support exceeded expectations across the engagement. Everything is great! Review Source Studio Manager Used the software for: Less than 1 year ### "Hapana - review - Hot Temple Geelong Manager " February 12, 2026 5.0 Overall I have had a great experience with Hapana - any issues are resolved in a timely manner and directed to the right person etc. Pros Very user frienly - especially the booking interface. The support team it also fantastic and always respond in a timely manner. Hannah, who is my main support is absolutely fantastic and answers any question I have! Cons At times the workflows and GROW can be overhelming - it is frustrating not being able to edit our own emails in the flow. Review Source Director Used the software for: 3-5 years ### "Hapana = Customer Support Legends " July 4, 2025 5.0 its been great. I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs. Pros The onboarding and migration process was great! Easy and quick with their teams. On top of that, the customer support mechanism they have in place has helped our businesses stay educated, supported and they actively work to take our needs into consideration when looking for their next improvements Cons Their all in one pricing can be difficult if you have other established vendors - but if you take advantage of their entire suite, the performance of their entire system is great Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody was not supporting us. We also found data inconsistencies and bugs that our own developers found before their own. The trust wasnt there anymore. Alternatives considered [Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Millenium](https://www.capterra.com/p/36629/Millenium/) Reasons for choosing Hapana They were an all in one platform that gave us the most bang for our buck Review Source Response from Hapana July 10, 2025 Thank you for such a generous and thoughtful review! We're so glad to hear that the onboarding and support experience has been smooth and that our team has made a real difference in helping your business feel supported and heard. We’re proud to be your partner Allie and truly value the trust you’ve placed in us. Amanda F. Director of Operations Used the software for: 1-3 years ### "Game Changer" June 26, 2025 5.0 Hapana has been an absolute game-changer for our business. The ease of use is outstanding. Our team was up and running quickly thanks to intuitive features and excellent onboarding and training resources. A huge shoutout to our account manager, \[sensitive content hidden\], who has been incredibly helpful and always reachable whenever we have a question or need support. Her responsiveness and knowledge have made our experience with Hapana even better. Pros What I liked most about Hapana is the ease of use and accessibility—everything from scheduling to membership management is intuitive and streamlined, which saves us time every day. On top of that, the personal support has been outstanding. Our account manager, \[sensitive content hidden\], is always available, incredibly helpful, and truly feels like part of our team. Having that level of support makes a huge difference. Cons There was a bit of a manual work at the very beginning as we migrated from a software we were with for over 10 years, but the training and support made the transition smooth and manageable. Switched from [ABC Ignite](https://www.capterra.com/p/104888/Datatrak/) antiquated software not meeting our business needs any longer Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reasons for choosing Hapana personalized attention from their entire team throughout the process Review Source Response from Hapana July 10, 2025 Thank you for such a thoughtful and generous review! We’re so pleased to hear that Hapana has made a meaningful impact on your business, and that our platform’s ease of use and intuitive features have helped your team hit the ground running. We’re especially glad to hear your account manager has been such a strong support, we pride ourselves on our awesome customer success team so its always great to hear! Thank you again for choosing Hapana. We’re proud to be part of your journey and look forward to continuing to support your growth. Owner Used the software for: Less than 1 year ### "Hapana feedback" August 20, 2025 5.0 Hapana has been a good migration. There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system, Very excited for this upgrade with GoHighLevel! Pros The teams willingness to help during the migration phase. Always going above & beyond. The ease of the system to use was also great, quite user friendly. Cons There were a few limitations on the base package compared to the premium package we were on with Mindbody, but the team has been working hard on the latest updates to make it a premium product. Super excited for these new packages Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) To be able to use a GoHighLevel add on for marketing purposes Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Reasons for choosing Hapana Integration with GoHighLevel to help with marketing Review Source Managing Director Used the software for: 1-3 years ### "Buyer Beware - Has some good points. " June 19, 2025 2.0 Poor. Customer facing app is good but the back end is buggy and frustrating. Not suitable for our business needs however, they could be perfect for others. Just depends on what you need and whether you feel the price is justified against cheaper alternatives like ClubFit and GloFox etc. Shop around and do your homework. Pros They have a support team which is responsive but they need to be given the amount if issues we have with the system. Cons There are a range of issues with this software. It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality. It's important as a business owner to understand the limitations and potential issues you can face with any CRM and they will lock you in for 2 years so it is an important commitment. I have logged the various issues I have faced via this live Google sheet if anyone is interested to see what issues could arise \[sensitive content hidden\] Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. Alternatives considered [Clubfit](https://www.capterra.com/p/10026816/Clubfit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reasons for choosing Hapana We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. There is no perfect software but this one is particularly impractical for our business needs but this was our error in judgment so is on us.. Review Source Response from Hapana July 10, 2025 Thank you for your honest and detailed feedback Matthew. We’re sorry to hear that Hapana hasn’t aligned with your business needs and appreciate you calling out both the positives and the challenges. We understand the frustration that can come with backend issues and are actively working to improve platform stability and functionality. Your comments help us in that process. If you’re open to a conversation, we’d welcome the opportunity to understand more about your experience and how we might better support you moving forward. Director Used the software for: 1-3 years ### "Hapana is so lucky to have \[sensitive content hidden\]" July 15, 2025 5.0 Excellent and rejuvenated. Meeting with \[sensitive content hidden\] for the first time last week felt like we were on track again to go! Thanks \[sensitive content hidden\]!!!!! Pros I love that \[sensitive content hidden\] has come in with her tonne of knowledge and is showing and helping us to use hapana better. Cons Lack of understanding and support, been with them for a while and it seemed like we were just left to sort this out on our own. Switched from [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Hapana was the much better product with a lot more things we could use and utilize. Main reason also was card fees etc Review Source GT Glenn T. Manager Used the software for: 1-3 years ### "Hapana Review " April 28, 2025 4.0 After switching over to Hapana, we’re had excellent customer service. \[sensitive content hidden\] has been very responsive and helpful in assisting smooth day to day operations. Pros Incorporates multiple features for a thorough client management system. Cons Reporting needs some improvement. Some small features could be more user friendly. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Wanted a better customer journey for our members Review Source Response from Hapana June 12, 2025 Thanks for your review and for making the switch to Hapana! We're so glad to hear our team has supported your day-to-day operations and that the platform is helping you deliver a better customer journey. We appreciate your feedback on reporting and usability—this helps us improve. If you have specific suggestions, we’d love to hear them. Thanks again for being part of the Hapana community! Owner Used the software for: 1-3 years ### "Recommend Hapana" April 21, 2025 5.0 Gets better and better each year. We have been a client since 2022 and the product continues to improve Pros Great support. \[sensitive content hidden\] is a fantastic account manager, and always there to quickly assist and truble shoot Cons All is good. Over the years they have improved their speed and functionality. We use the software for multiple brick and mortar sites Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Franchisor makes the decision on which provider to use Review Source Response from Hapana June 12, 2025 Thank you for your continued support and for being with us since 2022! It's great to hear that you’ve seen improvements year over year, and that the platform is delivering across your multiple sites. We’re especially glad to know your account manager has been a reliable partner—I'll be sure to pass on the kind words. We truly value your feedback and loyalty, and we’re excited to keep evolving with your business. Co-Owner and Director Used the software for: 3-5 years ### "Hapana wasn't the first software we used but it will be the last! " April 22, 2024 5.0 Pros \- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available. Cons We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched due to value for money with the number of features and products available. We wanted a system that was truly all in one and with the use of Core, Grow, Cast and Link products we were able to achieve this. We also didn't like that MindBody advertises our competitors on their MindBody App. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[bsport](https://www.capterra.com/p/197172/bsport/) Reasons for choosing Hapana We love that Hapana is an Aussie founded company. We found that the system functionality and ease of use was much smoother with the Hapana products. We also liked that we had the ability to have an online offering of videos and content through the CAST product especially during the COVID period. Review Source Response from Hapana April 22, 2024 Thanks for your review Mikaela! We will certainly look into providing clearer and more frequent comms on our product releases. We are thrilled you're loving Hapana! Accredited Exercise Physiologist Used the software for: 3-5 years ### "Happy Customer" July 5, 2024 5.0 I made the switch from MindBody around 2019 due to seeing competitors apps look alot flashier than ours and it is something I am very glad I did. We have been very happy with the product and service Hapana provide our business. Pros Fairly user friendly considering the depth of features on offer, good support team Cons No customer support via phone, but that's clutching at straws as email support is very responsive - just sometimes if you're in the zone and need an answer there and then it can slow things down. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Saw that Hapana offered more features and wanted access to those Review Source Response from Hapana July 8, 2024 Thank you for your kind review Matt! We are so pleased to hear the switch paid off for you and you are utilising the breadth of features Hapana has to offer. We will take note of the mention of phone support and put it in for consideration Director Used the software for: 3-5 years ### "Worth the switch!" July 5, 2024 5.0 Pros Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Cons N/A..... Nothing to report at this time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Noted above in 'Pros': Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Review Source Response from Hapana July 8, 2024 Thank you for the great review Belinda! We will always strive to keep that cons list empty! Studio Manager Used the software for: Less than 1 year ### "Great Booking System! " June 27, 2024 5.0 Overall experience is excellent. Love the versatility of this booking system. Not glitchy like most others, and customer service crew are responsive and helpful. Pros Efficient, easy to navigate, client and management friendly. Cons Migration process took longer than expected and could have been more efficient. Switched from [Momence](https://www.capterra.com/p/229516/Ribbon/) Hapana is a better quality product and is more suited to a multi-site brand. Review Source Response from Hapana July 3, 2024 Thank you for your review Lauren! Great to hear how much you are enjoying the system. We are always looking to improve elements of our onboarding and this will be passed on to the team Head of Franchising Used the software for: Less than 1 year ### "Hapana evolution in experience" July 15, 2024 4.0 The initial set up was good, a few things werent very clear. Month 1-6 had alot of teeth issues. Since then I feel we are in a good rythm in resolving any issues that do arises, the customer services has dramatically improved. Pros Collaborative approach and open communication with Middle to Higher management team Cons Set up of GROW talking to our offering and the intinal off shore support with GROW, this has since changed Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Price, Customer Service, Complexity of navigating the platform Review Source Response from Hapana July 19, 2024 Thank you for your feedback Sarah! We know initial set up can sometimes be a bit tricky, but glad to hear you have had improvements on this and our support team. Personal Trainer / Director Used the software for: Less than 1 year ### "Really enjoying OneFitStop and our members love the App they developed for us!" December 24, 2020 5.0 Fantastic!! Really looking forward to a strong partnership in 2021! Pros The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too. Cons Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great! Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is old in both technology and customer focus. Average experiences over and over again and then they wanted to bill us over $250 extra per month to use video sodtware inside the MBO system - during the COVID shutdown. Very happy to make the switch to a newer and more team focused company like OneFitStop. I can highly recommend making the switch if you are sick of dealing with Mindbody! Alternatives considered [PTminder](https://www.capterra.com/p/144027/PTminder/) Reasons for choosing Hapana Worked really well, did everything we needed it to do and a strong connection with the team at OneFitStop as soon as we met them. Review Source Operations Used the software for: 1-3 years ### "Fantastic overall" July 16, 2025 5.0 Fantastic overall experience with Hapana. They have improved the communication side of things fromnoervious years Pros Quick response to inquiries. If having an issue. Questions were answered within a couple of hours and fixed right away Cons Hapana can be a little tricky to understand and get used to but once explained and had some practice it runs really well and easy to use Review Source Director Used the software for: Less than 1 year ### "Supportive team" April 7, 2025 5.0 Being new to the industry, I needed a lot support and had a lot questions which I appreciated receving quiet willingly Pros The ease of use for the system and the UI display Cons Nothing to call out, I found it easy to use considering I'm knew to this platform. Review Source Response from Hapana June 12, 2025 Thanks so much for your kind words! We're really happy to hear that Hapana has been easy to use and that the UI has made a positive impression—especially as you're new to the platform and the industry. It’s great to know our team was there to support you and answer your questions along the way. We're excited to keep supporting your journey! Director Used the software for: 3-5 years ### "Best Studio Management and Member App" November 7, 2024 5.0 The team at Hapana are dedicated and supportive in providing the best technology for managing our studios. Pros The backend system allows for you to manage multiple studios seemlessly. The front end app is user friendly and our members love using it. The support you receive is second to none. Cons There is definitely some room for improvement with the layout and cross functionality between the platforms. However, the team are continously rolling out updates. Review Source Response from Hapana December 10, 2024 Thank you for your wonderful feedback Danial! It’s fantastic to hear that both your team and your members are enjoying the ease of use and functionality Hapana offers. We’re especially proud of our support team, and it’s great to know they’ve been there for you. We appreciate your suggestions on layout and cross-platform functionality – continuous improvement is at the heart of what we do, and feedback like yours helps guide our updates. Thanks for trusting us to support your studios, and we’re excited to keep delivering for you! Regional Manager Used the software for: 3-5 years ### "Get Yourself Motivated" July 20, 2023 5.0 Overall an amazing experience with Hapana and don’t see any reason we would need to change. Pros It’s perfect for our business in every way. It is very user friendly which is perfect for our staff Cons We did try to integrate our biometrics and at this time it is not possible. Still hoping in the future we can get it to work Switched from Terrible platform Reasons for choosing Hapana Simple and user friendly. Review Source Director Used the software for: Less than 1 year ### "Almost there!" April 3, 2024 4.0 Happy, however, there is always room for improvements. The Support from my Hapana team has made a positive outcomes with Hapana. Pros The support from the Hapana team has been outstanding. It has worked well for the business Easy for members to create profiles Cons Need to be an All-in-one member CRM journey, that would seal it for Hapana. Lead>Sale>Retention>Ongoing Messaging Campaigns>All communications with Members through Hapana, so it's all captured. Review Source Response from Hapana April 22, 2024 Thank you for your review Justin, we really appreciate the feedback and will review our CRM capabilities to see where improvements can be made. We are thrilled that our support is benefitting you, especially as we pride ourselves on our customer support and relationships Studio Manager Used the software for: Less than 1 year ### "Great service & experience" August 8, 2024 5.0 Really great, as \[sensitive content hidden\] made the whole process a breeze! Pros \[sensitive content hidden\] is absolutely amazing and so supportive! She’s helped us every step of the way, really prompt with her responses and is so patient and friendly, which makes the entire experience very easy! The system is user friendly and easy to navigate once you get used to it. Cons There is a support hub but it would be great if there was a user manual / guide. Review Source Response from Hapana August 8, 2024 Thank you for your review Elsa! We are so pleased to hear you love our AMs as much as we do! Your comments on having a user manual is something we will look into adding to our onboarding process for sure. DIRECTOR Used the software for: 1-3 years ### "LTYB MARDEN & HAPANA" August 2, 2024 5.0 Pros User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels. Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations. Cons Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses. Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option Review Source Response from Hapana August 7, 2024 Thanks for the review James, its great to hear how great you find our interface & features. With such a customisable system we know the onboarding can be quite in-depth but we know its worth it! ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.