---
title: "Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is Hapana the right Membership Management solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/143341/Hapana/reviews/"
page_type: "reviews"
language: "en"
---

Hapana

4.4 (97)

[View alternatives](https://www.capterra.com/p/143341/Hapana/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 29th, 2026

# Reviews of Hapana

Ease of use

4.2

Customer Service

4.5

## Pros and Cons in Reviews

RM

Rhys M

OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 6-12 months.

“There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system,“

August 15, 2025

MS

Milan S

OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months.

“Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners.“

April 13, 2025

AH

Allie H

DirectorHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years.

“I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs.“

July 2, 2025

ml

mic l

ownerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months.

“The systems inside of the hapana framework don't talk to each other meaning if you want to find member information you are forced to jump between 2 systems to find the most basic of information.“

March 27, 2025

Kimon T

Studio PartnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless.“

January 13, 2026

AM

Aidan M

FounderHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months.

“Slow loading time and lack of intuitiveness of the software UI.“

March 25, 2026

LG

Leo G

OwnerHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: More than 2 years.

“We've been using Hapana at C3 Training for over a year now, and it's been a total game-changer for our gym operations and member experience.“

June 25, 2025

JL

Justin L

PTHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years.

“I did not enjoy the generic support team, responses are slow and when you do get a response it's not what you want.“

October 31, 2025

## Showing most helpful reviews

Showing 1-25 of 97 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Kimon T.  
Studio Partner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Hapana Client Success & Implementation Team - Outstanding support that directly contributed to a major commercial win."

January 13, 2026

5.0

The Hapana team provided exceptional support throughout our engagement. Their responsiveness, clear communication, and deep understanding of our needs made a complex process feel seamless. A real credit to Hapana. Please pass on my thanks and congratulations to everyone involved — this is best-in-class client experience. Most importantly, their partnership played a critical role in helping us secure a great commercial outcome. The team went beyond what was expected, acted with urgency when it mattered, and consistently demonstrated a genuine commitment to our success.

Pros

Outstanding support that directly contributed to a major commercial win. Highly responsive, knowledgeable, and proactive team that felt like true partners throughout.

Cons

No material downsides experienced; support exceeded expectations across the engagement. Everything is great!

Review Source

AH

Allie H.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hapana = Customer Support Legends "

July 2, 2025

5.0

its been great. I work with their customer support team on a regular basis and the care and attentiveness they have is like none other in the space. If anything, they have built a team of leaders who respect and trust their customers needs.

Pros

The onboarding and migration process was great! Easy and quick with their teams. On top of that, the customer support mechanism they have in place has helped our businesses stay educated, supported and they actively work to take our needs into consideration when looking for their next improvements

Cons

Their all in one pricing can be difficult if you have other established vendors - but if you take advantage of their entire suite, the performance of their entire system is great

Alternatives considered

[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[Millenium](https://www.capterra.com/p/36629/Millenium/)

Reason for choosing Hapana

They were an all in one platform that gave us the most bang for our buck

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody was not supporting us. We also found data inconsistencies and bugs that our own developers found before their own. The trust wasnt there anymore.

Review Source

Response from Hapana

July 10, 2025

Thank you for such a generous and thoughtful review! We're so glad to hear that the onboarding and support experience has been smooth and that our team has made a real difference in helping your business feel supported and heard. We’re proud to be your partner Allie and truly value the trust you’ve placed in us.

MT

Matthew T.  
Managing Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Buyer Beware - Has some good points. "

June 18, 2025

2.0

Poor. Customer facing app is good but the back end is buggy and frustrating. Not suitable for our business needs however, they could be perfect for others. Just depends on what you need and whether you feel the price is justified against cheaper alternatives like ClubFit and GloFox etc. Shop around and do your homework.

Pros

They have a support team which is responsive but they need to be given the amount if issues we have with the system.

Cons

There are a range of issues with this software. It is functional in some aspects but the price they charge is not reflective of what should be expected for stable functionality. It's important as a business owner to understand the limitations and potential issues you can face with any CRM and they will lock you in for 2 years so it is an important commitment. I have logged the various issues I have faced via this live Google sheet if anyone is interested to see what issues could arise \[sensitive content hidden\]

Alternatives considered

[Clubfit](https://www.capterra.com/p/10026816/Clubfit/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Reason for choosing Hapana

We thought it was a better fit with customers such as Strong and KX using them but this was a mistake. There is no perfect software but this one is particularly impractical for our business needs but this was our error in judgment so is on us..

Switched from

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

We thought it was a better fit with customers such as Strong and KX using them but this was a mistake.

Review Source

Response from Hapana

July 10, 2025

Thank you for your honest and detailed feedback Matthew. We’re sorry to hear that Hapana hasn’t aligned with your business needs and appreciate you calling out both the positives and the challenges. We understand the frustration that can come with backend issues and are actively working to improve platform stability and functionality. Your comments help us in that process. If you’re open to a conversation, we’d welcome the opportunity to understand more about your experience and how we might better support you moving forward.

AF

Amanda F.  
Director of Operations  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Game Changer"

June 25, 2025

5.0

Hapana has been an absolute game-changer for our business. The ease of use is outstanding. Our team was up and running quickly thanks to intuitive features and excellent onboarding and training resources. A huge shoutout to our account manager, \[sensitive content hidden\], who has been incredibly helpful and always reachable whenever we have a question or need support. Her responsiveness and knowledge have made our experience with Hapana even better.

Pros

What I liked most about Hapana is the ease of use and accessibility—everything from scheduling to membership management is intuitive and streamlined, which saves us time every day. On top of that, the personal support has been outstanding. Our account manager, \[sensitive content hidden\], is always available, incredibly helpful, and truly feels like part of our team. Having that level of support makes a huge difference.

Cons

There was a bit of a manual work at the very beginning as we migrated from a software we were with for over 10 years, but the training and support made the transition smooth and manageable.

Alternatives considered

[GymMaster](https://www.capterra.com/p/57469/GymMaster/)

Reason for choosing Hapana

personalized attention from their entire team throughout the process

Switched from

[ABC Ignite](https://www.capterra.com/p/104888/Datatrak/)

antiquated software not meeting our business needs any longer

Review Source

Response from Hapana

July 10, 2025

Thank you for such a thoughtful and generous review! We’re so pleased to hear that Hapana has made a meaningful impact on your business, and that our platform’s ease of use and intuitive features have helped your team hit the ground running. We’re especially glad to hear your account manager has been such a strong support, we pride ourselves on our awesome customer success team so its always great to hear! Thank you again for choosing Hapana. We’re proud to be part of your journey and look forward to continuing to support your growth.

RM

Rhys M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Hapana feedback"

August 15, 2025

5.0

Hapana has been a good migration. There were some limitations, such as being able to run a milestone report for all attendees so we can celebrate member achievements and some limitations with our recovery lounge bookings, but the team has been great at taking on feedback and upgrading the system, Very excited for this upgrade with GoHighLevel!

Pros

The teams willingness to help during the migration phase. Always going above & beyond. The ease of the system to use was also great, quite user friendly.

Cons

There were a few limitations on the base package compared to the premium package we were on with Mindbody, but the team has been working hard on the latest updates to make it a premium product. Super excited for these new packages

Alternatives considered

[Momence](https://www.capterra.com/p/229516/Ribbon/)

Reason for choosing Hapana

Integration with GoHighLevel to help with marketing

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

To be able to use a GoHighLevel add on for marketing purposes

Review Source

AM

Aidan M.  
Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Regrettably in contract"

March 25, 2026

1.0

Grim is the only word I can use to describe my experience. Had I been able to use the program before signing, I would not have signed on.

Pros

Rich in marketing data (but this is also due to them using a whitelabelled version of Go High Level).

Cons

Horrible onboarding experience. Layered fees that are not clearly disclosed on signing. Slow loading time and lack of intuitiveness of the software UI.

Switched from

[Momence](https://www.capterra.com/p/229516/Ribbon/)

Marketing data mostly. Didnt seem too bad otherwise

Review Source

kM

kurt M.  
Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Hapana is so lucky to have \[sensitive content hidden\]"

July 14, 2025

5.0

Excellent and rejuvenated. Meeting with \[sensitive content hidden\] for the first time last week felt like we were on track again to go! Thanks \[sensitive content hidden\]!!!!!

Pros

I love that \[sensitive content hidden\] has come in with her tonne of knowledge and is showing and helping us to use hapana better.

Cons

Lack of understanding and support, been with them for a while and it seemed like we were just left to sort this out on our own.

Switched from

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

Hapana was the much better product with a lot more things we could use and utilize. Main reason also was card fees etc

Review Source

GT

Glenn T.  
Manager  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Hapana Review "

April 27, 2025

4.0

After switching over to Hapana, we’re had excellent customer service. \[sensitive content hidden\] has been very responsive and helpful in assisting smooth day to day operations.

Pros

Incorporates multiple features for a thorough client management system.

Cons

Reporting needs some improvement. Some small features could be more user friendly.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Wanted a better customer journey for our members

Review Source

Response from Hapana

June 12, 2025

Thanks for your review and for making the switch to Hapana! We're so glad to hear our team has supported your day-to-day operations and that the platform is helping you deliver a better customer journey. We appreciate your feedback on reporting and usability—this helps us improve. If you have specific suggestions, we’d love to hear them. Thanks again for being part of the Hapana community!

AF

Andrew F.  
Owner  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Recommend Hapana"

April 18, 2025

5.0

Gets better and better each year. We have been a client since 2022 and the product continues to improve

Pros

Great support. \[sensitive content hidden\] is a fantastic account manager, and always there to quickly assist and truble shoot

Cons

All is good. Over the years they have improved their speed and functionality. We use the software for multiple brick and mortar sites

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Franchisor makes the decision on which provider to use

Review Source

Response from Hapana

June 12, 2025

Thank you for your continued support and for being with us since 2022! It's great to hear that you’ve seen improvements year over year, and that the platform is delivering across your multiple sites. We’re especially glad to know your account manager has been a reliable partner—I'll be sure to pass on the kind words. We truly value your feedback and loyalty, and we’re excited to keep evolving with your business.

AB

Abbey B.  
Studio Manager  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Hapana - review - Hot Temple Geelong Manager "

February 6, 2026

5.0

Overall I have had a great experience with Hapana - any issues are resolved in a timely manner and directed to the right person etc.

Pros

Very user frienly - especially the booking interface. The support team it also fantastic and always respond in a timely manner. Hannah, who is my main support is absolutely fantastic and answers any question I have!

Cons

At times the workflows and GROW can be overhelming - it is frustrating not being able to edit our own emails in the flow.

Review Source

SS

SAM S.  
OPERATIONS MANAGER  
Recreational Facilities and Services  
Used the software for: 2+ years

### "HIGHLY recommend \[sensitive content hidden\] as your Account Manager!"

August 7, 2024

5.0

It's overall been excellent. Almost 3 years underway with our partnership with Hapana and it's been quite a tricky road to learn the system needless to say, given both our business and Hapana themselves are always adapting to the current market demands. But having the dedicated/allocated account manager, \[sensitive content hidden\] recently assigned to us, it's made my 'getting up to speed' way way faster, allowing the business as a whole, tighten areas of Hapana that I don't believe we were utilising to the fullest, but now we are. Thanks again \[sensitive content hidden\]! Your wealth of knowledge has been wonderful! You really know you stuff, it's impressive how quick you can get me an answer - not just any answer, but an answer that is a solution.

Pros

My account manager \[sensitive content hidden\] has been absolutely amazing. Couldn't praise her enough. I'm not tech savvy, so this platform has been quite a challenge for me, but \[sensitive content hidden\] has been able to address every one of my questions and been able to provide a timely answer or workaround. The platform itself doesn't seem as complicated to navigate once I learned what I'm doing, but I'd have been very stuck if it weren't for \[sensitive content hidden\] -so well done.

Cons

Without a dedicated accounts manager, like mine - \[sensitive content hidden\] - raising service tickets can be quite lengthy. Whilst all the team work tirelessly to address all the questions directed at them, raising service tickets loses the more personalised aspect, as tickets generally get addressed by another staff, different to the one you might have previously used/received a response for - more often than not, I'm needing to explain my situation over again so they understand what it is that i'm asking, as our company is a little unique to the mainstream client accounts.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Mindbody at the time of our seek-to-switch, didn't offer updated features that Hapana were offering to the business market. It was a no brainer also, given the dashboard fuctionality, visuals and ease of use of Hapana were already much more moden, we just had to try Hapana, and we've not looked back.

Review Source

Response from Hapana

August 8, 2024

Thank you so much for your awesome review Sam! We are thrilled to hear how our team has been able to support you whilst using Hapana's platform. We will feedback regarding our support ticket process, this is something we are continually working on improving and always welcome feedback on this process.

AN

Anita N.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Fantastic Customer Service & Support"

April 14, 2024

5.0

Fantastic! The support has been incredible and we haven't looked back.

Pros

The support is second to none. The management system is simple, effective and a great user experience for our clients.

Cons

Sometimes difficulty optimising our customer sales flow.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Poor service and support. No App. Needed something more up to date and effective in today's environment.

Review Source

Response from Hapana

April 22, 2024

Thank you for your kind words Anita. Our team takes great pride in our client relationships so we are thrilled you see the hard work we put in here!

BF

Ben F.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "LTYB Review"

March 27, 2024

5.0

Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop. We are certainly very happy.

Pros

The ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some.

Cons

Nothing really. The system does what we need it to do.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Functionality was the big thing. Ability to run our franchise.

Review Source

Response from Hapana

April 22, 2024

Thank you for your kind words Ben! We love it when our early adopters are still loving our work years and years later. We can't wait to continue supporting LTYB for many more years!

SD

Sarah D.  
Head of Franchising  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Hapana evolution in experience"

July 9, 2024

4.0

The initial set up was good, a few things werent very clear. Month 1-6 had alot of teeth issues. Since then I feel we are in a good rythm in resolving any issues that do arises, the customer services has dramatically improved.

Pros

Collaborative approach and open communication with Middle to Higher management team

Cons

Set up of GROW talking to our offering and the intinal off shore support with GROW, this has since changed

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

Price, Customer Service, Complexity of navigating the platform

Review Source

Response from Hapana

July 19, 2024

Thank you for your feedback Sarah! We know initial set up can sometimes be a bit tricky, but glad to hear you have had improvements on this and our support team.

SP

Sharyn P.  
Operations Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Hapana Support"

June 25, 2024

5.0

Overall our experience with migrating to Hapana has been really effective and has been a huge success both with us and the end user.

Pros

The best thing about Hapana is the customer service we receive. The product is extremely user friendly but if there is a query of any type - support and our account manager answer us within an incredibly quick timeframe so we aren't left waiting for issues to be resolved.

Cons

The one con I find a little frustrating is when searching for a customer you must have the exact details - it doesn't auto suggest from just a few letters

Switched from

[bsport](https://www.capterra.com/p/197172/bsport/)

Bsport didn't have the functionality we required and we were not happy with the efficiency of it with a fast growing business.

Review Source

Response from Hapana

July 8, 2024

Thank you for taking the time to review us Sharyn. It's great to hear how our support and AM team are making life with Hapana so easy. We will pass on the comments about the auto suggest, this definitely sounds like an easy option when searching for clients.

JP

Joshua P.  
Club Manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hapana Review - UFC GYM Macarthur Square"

March 21, 2025

5.0

My experience since having Stephen look after our account has increased dramatically. Overall as a CRM I would rate Hapana a 6.5/10.

Pros

My FIVE stars go to the best Account Manager ive ever worked with \[sensitive content hidden\]. He is highly responsive and engaging, always solutions based in his communication. Takes the time to breakdown issues and reporting one on one.

Cons

Load time, Reporting faults, functions can be clunking (A-Z POS process).

Review Source

Response from Hapana

July 10, 2025

Thank you for the kind words—and for shouting out your Stephen! We’re so glad to hear he’s made such a positive impact on your experience. I’ll be sure to pass on your feedback to him. We also appreciate your honesty around load times, reporting, and POS functionality. These are areas we’re actively working to improve, and your insights help guide that progress.

MK

Melody K.  
Manager  
Sports  
Used the software for: 1-2 years

### "Hapana Review"

January 7, 2025

4.0

Very easy to use. Customer service is next level. I would receive a response from support almost immediately whenever I needed!!

Pros

Easy to use, many great features like reports and scheduling that made booking classes and members easy. Simple and minimalist design.

Cons

Wish we could pull monthly attendance trends to see if members are attending fewer classes month to month so we can catch them before they've fallen off the wagon. I also found many reports were inaccurate.

Review Source

Response from Hapana

January 13, 2025

Thank you for your feedback Melody! We’re glad to hear you’ve enjoyed the ease of use and the features like reports and scheduling, as well as our minimalist design. It’s wonderful to know that our support team has been able to provide you with quick and effective assistance – they truly aim to deliver next-level service! We also appreciate your suggestions regarding attendance trends and reporting accuracy. Your input helps us identify areas for improvement, and we’re continuously working on refining these features to better meet your needs. Thank you for choosing Hapana, and we look forward to supporting you further!

DS

Dave S.  
Studio Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hapana Review"

October 24, 2024

4.0

Very happy with it. Easy to pick up and use, evolution of the product has been good too. They're constantly looking for ways to improve

Pros

Pretty solid system that does what it needs to, good interface and upgrades.

Cons

Can sometimes time out and lose connection

Review Source

Response from Hapana

December 10, 2024

Thank you for taking the time to provide us with feedback Dave! We're thrilled to hear you're finding Hapana easy to use and that you appreciate our commitment to continuous improvement. We understand how important reliability is, and we're actively working to address connection issues to ensure an even smoother experience. Your feedback motivates us to keep evolving and delivering the best possible solution for your needs.

LE

Lauren E.  
Owner  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Dog House Loves Hapana!"

June 20, 2024

5.0

In one word: easy! Love our app, love Micky & the team at Hapana. 5 stars!

Pros

The support staff have helped me through any question I’ve ever had in a timely manner. My rep has been supportive during any studio transition we have had and helped develop a personalized app for my studio. The reports are functional and provide all the data I’ve ever needed or wanted to find. Booking has always been a breeze for clients!

Cons

The price point is a bit higher than I would love but you get what you pay for!

Reason for choosing Hapana

Ease of use on my end as well as customer booking compared to MINDBODY; report functionality compared to GloFox.

Review Source

Response from Hapana

June 26, 2024

Thank you for your feedback Lauren! We agree... Micky is awesome and we are so pleased to hear you appreciate the support from her at the team

sB

safa B.  
operations  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "nex level fitness"

July 9, 2024

5.0

phenomenal great software and great team

Pros

the support is phenomenal working with \[sensitive content hidden\] is a breezze

Cons

working with \[sensitive content hidden\] has been great for me and my company. ideas can be implemented so quickly thanks to the team at hapana.

Switched from

[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)

hapana is a better software the mindbody.

Review Source

Response from Hapana

July 17, 2024

Thanks for the kind feedback Safa! We are so pleased to hear how great it has been working with our CS team!

BD

Brian D.  
COO  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Smooth and Responsive"

April 19, 2024

5.0

Pros

The team at Hapana is very responsive. Any issues are resolved quickly and they are eager to assist.

Cons

The CRM portion of the onboarding/training was a bit rushed. The rest of the onboarding was spot on.

Reason for choosing Hapana

Their support team was accessible and professional.

Review Source

Response from Hapana

April 22, 2024

Thanks for your review Brian! We are so pleased to hear you've had a great experience with our team, we pride ourselves on our customer relationships so this is awesome to hear. Helpful to know about the CRM onboarding, we will review this internally to try and improve.

EM

Elsa M.  
Studio Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great service & experience"

August 7, 2024

5.0

Really great, as \[sensitive content hidden\] made the whole process a breeze!

Pros

\[sensitive content hidden\] is absolutely amazing and so supportive! She’s helped us every step of the way, really prompt with her responses and is so patient and friendly, which makes the entire experience very easy! The system is user friendly and easy to navigate once you get used to it.

Cons

There is a support hub but it would be great if there was a user manual / guide.

Review Source

Response from Hapana

August 8, 2024

Thank you for your review Elsa! We are so pleased to hear you love our AMs as much as we do! Your comments on having a user manual is something we will look into adding to our onboarding process for sure.

JH

John H.  
Mnaging Director  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Good product "

June 10, 2024

5.0

Pros

ease of use is the main reason, dedicated account manager who is very accessible

Cons

It is always hard to fully integrate a high level CRM system and sometimes that comes with challenges in glitches and push messages.

Review Source

Response from Hapana

June 26, 2024

Thanks for your review John! We really appreciate the feedback and are so happy to hear how much you like using Hapana

RB

Rez B.  
Director  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Feedback regarding Hapana"

April 22, 2024

5.0

Hapana is a solid, great platform; it's user-friendly and helps keep everything organized and manageable. Its seamless integration with our CRM streamlines member recruitment, simplifying the entire process for us. \[sensitive content hidden\] at Hapana is also great to work with. He's consistently responsive and helpful, providing detailed responses that consider various scenarios whenever we have questions. Very much appreciate it \[sensitive content hidden\]! Overall, we're happy with the service and support we've received from Hapana.

Pros

After sale service is awesome. In particular, \[sensitive content hidden\] is a big help in the team.

Cons

Perhaps, reporting can be improved by including for example, churn rate, length of stay of members.

Review Source

Response from Hapana

May 22, 2024

Thanks so much for the feedback Rez! We are so happy to hear how our AM team is providing such excellent value to your experience with Hapana, we have shared this with the team along with your useful feedback on our reporting which has been shared across our product and dev teams.

LM

Lish M.  
Director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Hapana Review"

August 9, 2024

5.0

Mostly I deal with \[sensitive content hidden\] who is absolutely incredible. He responds so quickly, is super efficient and always so helpful and kind! I appreciate all interactions with him.

Pros

It’s very simple to use, doesn’t take long to figure out how to navigate your way around it!

Cons

More clearer reporting. This is a little difficult

Review Source

Response from Hapana

November 4, 2024

Thank you for your feedback Lish! We are so pleased to hear your positive experience with our team. We have taken onboard your feedback regarding our reporting, this is something we are working to improve!

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