# Page 3 | Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hapana the right Fitness solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143341/Hapana/reviews --- Hapana 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Hapana ## Showing most helpful reviews Showing 51-75 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC James C. DIRECTOR Health, Wellness and Fitness Used the software for: 1-2 years ### "LTYB MARDEN & HAPANA" July 30, 2024 5.0 Pros User-Friendly Interface: Hapana offers a clean and intuitive interface that is easy to navigate, making it accessible for users of all technical levels. Comprehensive Features: The software includes a wide range of features such as member management, scheduling, billing, and reporting, which helps streamline operations. Cons Pricing: The software can be relatively expensive compared to other CRM options, which may be a barrier for smaller businesses. Learning Curve: Despite its user-friendly interface, there can be a learning curve for new users due to the extensive features and customization option Review Source Response from Hapana August 7, 2024 Thanks for the review James, its great to hear how great you find our interface & features. With such a customisable system we know the onboarding can be quite in-depth but we know its worth it! MM Marco M. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana user for the last 3 years" July 31, 2024 5.0 Experience overall is great especially \[sensitive content hidden\] who is super helpful and responsive Pros Functionality plus easy to use and easy to train staff on Cons Cost is a little high comparative to others in market Review Source Response from Hapana August 7, 2024 Thank you for your review Marco, we really appreciate the feedback ME Matt E. Accredited Exercise Physiologist Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" July 4, 2024 5.0 I made the switch from MindBody around 2019 due to seeing competitors apps look alot flashier than ours and it is something I am very glad I did. We have been very happy with the product and service Hapana provide our business. Pros Fairly user friendly considering the depth of features on offer, good support team Cons No customer support via phone, but that's clutching at straws as email support is very responsive - just sometimes if you're in the zone and need an answer there and then it can slow things down. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Saw that Hapana offered more features and wanted access to those Review Source Response from Hapana July 8, 2024 Thank you for your kind review Matt! We are so pleased to hear the switch paid off for you and you are utilising the breadth of features Hapana has to offer. We will take note of the mention of phone support and put it in for consideration LK Lissa K. Systems Developer, CFO Recreational Facilities and Services Used the software for: 1-2 years ### "Client and Lead Management in one place" June 26, 2024 4.0 Pros I like the workflows in Grow which give us the ability to streamline all our leads in one place and automatically follow through with a highly customizable process. Most member platforms I have worked with claim to have a built in CRM, but in order to maintain our follow through systems, we always had to use a separate platform before using Hapana Cons There are limitations with the member platform that make it inconvenient to set anything up with a past start/invoice date. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/) Reason for choosing Hapana because of a direct business referral, but also because of the features Switched from [EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/) We were looking for a member management platform that had actual CRM capabilities. Review Source Response from Hapana July 3, 2024 Thank you for taking the time to leave us a review Lissa, we really appreciate the feedback, especially pleased to hear about your positive experiences with GROW. sB safa B. operations Health, Wellness and Fitness Used the software for: 2+ years ### "nex level fitness" July 9, 2024 5.0 phenomenal great software and great team Pros the support is phenomenal working with \[sensitive content hidden\] is a breezze Cons working with \[sensitive content hidden\] has been great for me and my company. ideas can be implemented so quickly thanks to the team at hapana. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) hapana is a better software the mindbody. Review Source Response from Hapana July 17, 2024 Thanks for the kind feedback Safa! We are so pleased to hear how great it has been working with our CS team! BF Belinda F. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Worth the switch!" July 3, 2024 5.0 Pros Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Cons N/A..... Nothing to report at this time. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Noted above in 'Pros': Superior functionality for business owner and customers ie. reporting, lead generation, member App features and engagement, IT support and web integration. Overall better value to their competitors. Review Source Response from Hapana July 8, 2024 Thank you for the great review Belinda! We will always strive to keep that cons list empty! TR Trent R. Gym Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "A team that know what they are doing" July 8, 2024 5.0 Moving from a different platform, the team at hapana made everything simple and easy. Pros The easy navigation of it all. Simple to use and easy to understand Cons Cant really fault anything at this stage with the platform Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Because Mindbody was no good for my business and Hapana fit perfectly to what i needed. Review Source Response from Hapana July 19, 2024 Hi Trent, we really appreciate your review! Its great to hear how easy you have found using Hapana LH Lauren H. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Thank you \[sensitive content hidden\]🥺" July 5, 2024 5.0 Made my life much easier, took a lot of admin off my hands and cleared my schedule Pros Great customer service and assistance, some of the set up can be tricky but \[sensitive content hidden\] made it smooth sailing. She took as much time as I needed to ensure I was confident with the process Cons Some of the set up features are a bit tricky, thought valuable once set up. The tricky bits can mean you miss certain features Alternatives considered [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing Hapana Ability to have a branded app without being listed as a company - although this proved to be a miscommunication. It was rectified but took a bit longer Review Source Response from Hapana July 8, 2024 Thanks for taking the time to leave us a review Lauren! We are so pleased to hear how much value you get out of our CS team. We will take note about making all features clear in the future when onboarding. JC Jimmy C. Managing Director Health, Wellness and Fitness Used the software for: 1-2 years ### "User friendly " July 4, 2024 5.0 Great working with professional staff. I’ve only dealt with \[sensitive content hidden\], and he will literally take a call just for you. Goes out of his way to help you. Pros Great introduction, good mentoring by \[sensitive content hidden\] to onboard me as a rookie to understand the do’s and don’ts of hapana. Cons Member reports can be better. Membership altering can improve, for example if we want to increase our membership prices across the studio. Review Source Response from Hapana July 8, 2024 Thank you for your review! So happy to hear you are having success with our team. We will take onboard your comments around reporting, this is something we are working hard on internally to improve. BV Bianca V. Operations Health, Wellness and Fitness Used the software for: Less than 6 months ### "A platform that has a great support system" June 21, 2024 4.0 Pros The support team at Hapana are really helpful and get back to us really quickly. They have strong knowledge of the system and do their best to explain things really clearly and send looms/ screens shots when needed, which is a huge help. Massive kudos to the support team. Cons Finding out data in terms of billing for clients and understanding invoices is a bit confusing. As a master franchise with franchisees the question of billing does come up a lot and we can't see this data from our end. Integrating STRIPE has also been an issue for us at some point also. Review Source Response from Hapana June 26, 2024 Thank you so much for your positive feedback and for highlighting the strengths of our support team! We appreciate your candid feedback regarding the billing data and invoice understanding. We will pass this on to our team and make sure this is worked on in the future KS Kelly S. Owner and Master Teacher Trainer Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana meets a complicated business model and nails it." May 17, 2024 5.0 My overall experience has been great. I came from Mindbody and have researched a number of other scheduling platforms. There has not been am issue Hapana won't tackle and I have had amazing response to any concerns I have had. My clients experience is even more important to me and they love the app and the website integration. Pros The custom app for client side interaction, my personal customer service rep, the growth in features over the past few years, the ability to accommodate my complicated pay structure, multiple studios and new WIX platform integration for a seamless client experience. Cons I would like to have one place to enter a new teacher, class type, client, promotion, etc and then be able to associate that new teacher etc with the studio locations they will be working from - rather than having to enter that new teacher at all three locations. Also, everyone is paying with Apple Pay and we cannot accept it. This is becoming a bigger issue in my area. We would also prefer to have an in studio CC swiper to save so much time inputting card info at the front desk. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[Vagaro](https://www.capterra.com/p/153752/Vagaro/)[ZENOTI](https://www.capterra.com/p/131057/ZENOTI/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[WellnessLiving](https://www.capterra.com/p/145039/WellnessLiving/) Reason for choosing Hapana The app option and customer service. Also it felt more prepared for my industry rather than spa. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Bad customer service and too many widgets to get the job done. The last straw was a 36 hour hold time to speak to someone. Review Source Response from Hapana May 22, 2024 Thank you for your review Kelly, its so great to hear how much you enjoy using Hapana and how we have supported the success of your studio. We will definitely pass on your feedback on our payments through the software as we know this is such an important part of daily runnings. MS Moana S. Coach and Youth Mentor Facilities Services Used the software for: 6-12 months ### "We would recommend Hapana" June 27, 2024 5.0 Pros The core support team are always available to lend a helping hand. Cons The system can be a little confusing at the start but after your training sessions it's easy to navigate Review Source Response from Hapana July 2, 2024 Thank you for your review Moana! We are delighted to hear positive feedback on our support team JH John H. Mnaging Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Good product " June 10, 2024 5.0 Pros ease of use is the main reason, dedicated account manager who is very accessible Cons It is always hard to fully integrate a high level CRM system and sometimes that comes with challenges in glitches and push messages. Review Source Response from Hapana June 26, 2024 Thanks for your review John! We really appreciate the feedback and are so happy to hear how much you like using Hapana KL Kelly L. Assistant General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "We <3 Hapana" May 20, 2024 5.0 Overall, I am very pleased with the Hapana software and their customer support. It's easy to train new employees on. Pros All-in-one system, bi-weekly customer support meetings, two-way texting, reports & graphs, the app, the many options Cons organizing support tickets, when the system randomly goes down, speed of moving from page to page, Review Source Response from Hapana May 28, 2024 Thanks so much for your review and feedback Kelly, we are so pleased to hear you love Hapana and we cannot wait to keep working in partnership with you! LM Laziz M. Director Retail Used the software for: 2+ years ### "Rival Review" May 15, 2024 5.0 Pros Price, functionality, support and features Cons some slowness, but apparently its getting fixed Review Source Response from Hapana May 28, 2024 Thank you for your review Laziz, we appreciate the feedback! MW Mikaela W. Co-Owner and Director Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana wasn't the first software we used but it will be the last! " April 18, 2024 5.0 Pros \- The wide variety of products allows us to keep all of our operations in one place! - The people! All Hapana Staff interactions we have had over the last 4 years have been enjoyable. You can tell the staff enjoy working for Hapana. - When we started with Hapana the company was very new and as such had a lot of features we wanted but were not available at the time. The team have been very good at taking feedback and ideas onboard to continually improve the offering available. Cons We would love to see more communication around new feature releases. This year we have noticed more and more knowledge base articles being released which is great but would love to receive these in our inbox so we don't miss any. Alternatives considered [ABC Glofox](https://www.capterra.com/p/136861/Glofox/)[Mariana Tek](https://www.capterra.com/p/175281/Mariana-Tek/)[bsport](https://www.capterra.com/p/197172/bsport/) Reason for choosing Hapana We love that Hapana is an Aussie founded company. We found that the system functionality and ease of use was much smoother with the Hapana products. We also liked that we had the ability to have an online offering of videos and content through the CAST product especially during the COVID period. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We switched due to value for money with the number of features and products available. We wanted a system that was truly all in one and with the use of Core, Grow, Cast and Link products we were able to achieve this. We also didn't like that MindBody advertises our competitors on their MindBody App. Review Source Response from Hapana April 22, 2024 Thanks for your review Mikaela! We will certainly look into providing clearer and more frequent comms on our product releases. We are thrilled you're loving Hapana! RB Rez B. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "Feedback regarding Hapana" April 22, 2024 5.0 Hapana is a solid, great platform; it's user-friendly and helps keep everything organized and manageable. Its seamless integration with our CRM streamlines member recruitment, simplifying the entire process for us. \[sensitive content hidden\] at Hapana is also great to work with. He's consistently responsive and helpful, providing detailed responses that consider various scenarios whenever we have questions. Very much appreciate it \[sensitive content hidden\]! Overall, we're happy with the service and support we've received from Hapana. Pros After sale service is awesome. In particular, \[sensitive content hidden\] is a big help in the team. Cons Perhaps, reporting can be improved by including for example, churn rate, length of stay of members. Review Source Response from Hapana May 22, 2024 Thanks so much for the feedback Rez! We are so happy to hear how our AM team is providing such excellent value to your experience with Hapana, we have shared this with the team along with your useful feedback on our reporting which has been shared across our product and dev teams. BD Brian D. COO Recreational Facilities and Services Used the software for: 1-2 years ### "Smooth and Responsive" April 19, 2024 5.0 Pros The team at Hapana is very responsive. Any issues are resolved quickly and they are eager to assist. Cons The CRM portion of the onboarding/training was a bit rushed. The rest of the onboarding was spot on. Reason for choosing Hapana Their support team was accessible and professional. Review Source Response from Hapana April 22, 2024 Thanks for your review Brian! We are so pleased to hear you've had a great experience with our team, we pride ourselves on our customer relationships so this is awesome to hear. Helpful to know about the CRM onboarding, we will review this internally to try and improve. VR Verified Reviewer manager Sports Used the software for: 6-12 months ### "Please do not use this platform" June 30, 2023 1.0 Terrible ever Pros Nothing. please when you are considering this platform, please use the other option Cons 1\. Slow CS 2. Very low capacity for IT development => Most IT guys are outsourcing in India3. Booldy expansive then product quality4. Only care about expansion even platform has lots of problems5. If extra requests, you have to yourself. They do not care about your request. Review Source ZH Zoe H. Director of Content Health, Wellness and Fitness Used the software for: 2+ years ### "Vive Active X Hapana" August 17, 2023 5.0 Pros Class scheduling and client management plays a huge role in how we use Hapana. Both are very user friendly and easy to navigate. Cons The app not being completely customisable. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) We wanted to customise our app and the features that benefit the user experience. Review Source BF Ben F. Director Health, Wellness and Fitness Used the software for: 2+ years ### "LTYB Review" March 27, 2024 5.0 Our experience with Hapana has been outstanding. We were one of the early adopters and seen the software develop. We are certainly very happy. Pros The ease of use and the functionality that enables our brand to run the business. We have 20 Listen To Your Body studios and the software meets our needs and some. Cons Nothing really. The system does what we need it to do. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Functionality was the big thing. Ability to run our franchise. Review Source Response from Hapana April 22, 2024 Thank you for your kind words Ben! We love it when our early adopters are still loving our work years and years later. We can't wait to continue supporting LTYB for many more years! AP Aaron P. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Hapana - Avoid" August 26, 2022 1.0 If I was able to give a negative score for Hapana, as an overall assessment of this software, as well as the company, I would. 0/10 seems too kind. Pros None. (I need to use 40 characters to complete) Cons It simply doesn't work as an effective tool for managing your business. Unfortunately, as part of the BFT franchise, we are stuck with a system that simply 'isn't good enough!' Review Source SS Sangwoo S. Lead Sports Used the software for: 6-12 months ### "Please do not use it" December 14, 2023 1.0 please use the other option. when they talk about features that haven't been developed in the sales stages, I'll be impressed, but at this point, there isn't a single properly functioning one after over a year." Pros There is no pros terrible UX, terrible payment system Very slow CS Always ask client\`s resource Cons Terrible UX, terrible payment system Very slow CS Always ask client\`s resource Review Source CL Christopher L. Personal Trainer / Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Really enjoying OneFitStop and our members love the App they developed for us!" December 23, 2020 5.0 Fantastic!! Really looking forward to a strong partnership in 2021! Pros The App they made for us is really easy for our clients and members to use - we now have no one behind on their payments and packs. It looks great and works really well too. Cons Integration was easy and very quick. The only things we are asking to be improved are; more automated featured woven in to the Membership Suspension system (but it works well right now) and two way text messages. Both of these items we have been able to discuss directly with the owners and managers of OneFitStop and they are developing solutions first thing in 2021. In fact, whenever we need any help or are looking adding/making changes to the existing system to make our jobs easier they always listen and come up with solutions ASAP. Great! Alternatives considered [PTminder](https://www.capterra.com/p/144027/PTminder/) Reason for choosing Hapana Worked really well, did everything we needed it to do and a strong connection with the team at OneFitStop as soon as we met them. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Mindbody is old in both technology and customer focus. Average experiences over and over again and then they wanted to bill us over $250 extra per month to use video sodtware inside the MBO system - during the COVID shutdown. Very happy to make the switch to a newer and more team focused company like OneFitStop. I can highly recommend making the switch if you are sick of dealing with Mindbody! Review Source TT Terri T. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "One Fit Stop is an affordable software that fits my yoga studio perfectly." October 5, 2017 5.0 I get bookings, I get to advertise with links, I get an easy to use app. Pros The best.... maybe even amazing feature, is the personalised app. It is so easy for my clients to use, but more importantly, they use it without me even knowing. They purchase classes, packs, workshops, all on their device and more importantly, all on their own - via the link I have supplied either on email, facebook or website. The desktop system is just as easy once they follow the link. I will also mention, that even if they are not a client - they too can create their own account, and start their memberships all from the comfort of, wherever they are. So all this in a nutshell, is members, clients, new clients can pay for services without me having to chase them. Cons Initially the customer support lacked, the support was awesome, but it was a matter of tracking down the support and waiting for it. They have since rectified this and have online real time support, which is heaven sent. Like any system it has it's glitches, but I actually think it's more me the user getting my head around the best way to set up memberships, workshops and classes. The biggest con I have is that you cannot use the same email address for clients. You also cannot have an employee as a client, would be good if they were automatically in the system as both. Family sharing would be another awesome feature as it's very time consuming setting up different accounts for a child and then having to tell the parent that you need their card details recorded in 2 places - that is an uncomfortable situation. 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