# Page 4 | Hapana Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Hapana the right Fitness solution for you? Explore 96 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143341/Hapana/reviews --- Hapana 4.4 (96) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Hapana ## Showing most helpful reviews Showing 76-96 of 96 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TJ Trisha J. Owner Management Consulting Used the software for: 1-2 years ### "Hapana is a GAMECHANGER!!!" September 7, 2022 5.0 Pros Hapana is the only platform that I have found that legitimately competes with the industry leader. Their customer service blows EVERY other platform out of the water! The Hapana Team puts so much care into their product and genuinely listens to their clients. Cons Nothing. Hapana works exactly as needed and their support is amazing Review Source TR Tyler R. CEO Health, Wellness and Fitness Used the software for: 6-12 months ### "Krave Gym Review for Hapana" July 14, 2023 5.0 Great Pros Great product with a tech forward and app centric focus. Cons App feature limitations. I would like to be able to keep track of more statistic for our members in the app with our brand. Review Source JT Jeremy T. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Needs improving" June 12, 2023 2.0 Unfortunately stuck with hapana due to franchise agreement and wish they would pick their game up. If you are a small business you are going to be paying $300+ a month for headaches. Pros Honestly there is nothing about hapana that I could be grateful for. For what you pay you get a barely working app that's hard to navigate, easy to make mistakes and the the support is always rubbish. Hapana have lost me a decent amount of time and money! Cons How difficult it can be to navigate, how slow and ineffective support are. They don't help at all or action any suggested improvements. Review Source SC Scott C. Founder and CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Big Decision Paid Off" July 25, 2023 5.0 Hapana has provided a great platform from which we can now scale our operations. the support team has been first class and super responsive. The Hapana system is world class and their team are great to deal with. Making the decision to change systems was a big one and it has been worth it. Pros The migration process was smooth; the reporting functions are detailed and easy to access; our members liek the app and find it user-friendly, and it's great for promotions; class scheduling and billing are efficient. Cons It was a lot to learn at the beginning but with practice and support from the Hapana team it was achievable. Alternatives considered [Club Automation](https://www.capterra.com/p/130770/Club-Automation/) Reason for choosing Hapana Corey and Jarron were good blokes. Review Source JB James B. Director Health, Wellness and Fitness Used the software for: 6-12 months ### "One Stop Shop" October 2, 2020 5.0 As you can probably notice from above I have had an amazing journey with them. Jarron and his team are total professionals who get the job done. 10 out of 10 from me. Pros The previous software I use was a multi industry software that didn't serve our purpose. The switch to OneFitStop was seamless and to be honest I wish I did it earlier. The fact that it is a dedicated fitness software makes so much of a difference. From member usability to management back back end software, it does the lot. Our team is so much more efficient in everything we do. I highly recommend to anyone considering. Cons The only thing I can pick and it is minor were some features with the dedicated app. Switching between sites was a bit clunky however to the management team they have fixed the issue in their next update. Thats another great point about OneFitStop the ability to work directly with management to resolve any issues. Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Didn't have everything my business needed. Review Source VR Verified Reviewer Franchisee Health, Wellness and Fitness Used the software for: 6-12 months ### "A one stop shop for our network. " October 20, 2022 4.0 Pros The ease of use for our members via the app, but also the ease of use for staff, it was very intuitive. Cons Some minor elements of the UX need improvement which have already been raised by other franchisees. Review Source AS Alan S. Director Health, Wellness and Fitness Used the software for: 2+ years ### "OFS makes business easy" July 31, 2020 5.0 Best business decision we have made. The support is a highlight! Pros OFS has grown and developed over the years that we have been working with it. The platform is not only simple for my staff and clients to use, it does so much more in the backend that we required to run our business smoothly. The support is also outstanding, all local and and email/phone call away. One of the best business decisions we have made. Cons No Cons. Above and beyond anything else we have seen on the market Reason for choosing Hapana OFS just provides a package that was simple to use, and the team was amazing from the very first contact Review Source Response from Hapana October 8, 2020 Thank you for your feedback! We are looking forward to supporting you and the franchise network for many years to come. AV Andrea V. Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Multi-location Pilates Studio " July 18, 2023 5.0 I love hapana. I feel like every member of their team is equally as invested in my company's success as I am. I wish they had a staff app and that Grow was a little more approachable, but I think it's the best software we've seen... and we've seen them all. Pros Clients can book/purchase with extreme ease. Cons No staff app and the Grow platform is extremely complex Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) The software was unable to support a multi-location company. Review Source AA Amy A. Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "Don’t waste your time" July 27, 2020 1.0 Horrible also they trap you into their payment provider who rips you off and demands unrealistic payment if you try to leave. Pros It was reasonably easy to learn and cheaper than others Cons Poor response times, billing on system was always different to what customers are charged and you couldn’t explain it, unable to check people in for gym us only so we had to keep a paper book as well and hope that members were paid up, extremely slow, very poor service if you’re not a massive facility. Reason for choosing Hapana Cheaper but then we moved to mind body because one for stop was the cause of many customer complaints and membership termination. Review Source Response from Hapana October 8, 2020 Thank you for the feedback. It is certainly disappointing to see that your facility did not value the 10+ hours we spent onsite plus hundreds of emails back and forth to support your operators. We hope to see you back in the future to take advantage of our full technology stack that hundreds of other gyms like yours have found incredibly valuable. HG Hannah G. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Everything we need to facilitate our multi-studio access across a wide network" December 8, 2020 4.0 The team at OneFitStop are agile and able to respond to our needs as a business and as a wider franchise network. Pros OneFitStop has provided us with the ability to grow and evolve our digital offering to our membership base as our business has expanded and the needs for both internal requirements and external deliverables have progressed. Cons Initially there were hiccups with roll-out and in particular, integration with third party providers such as EzyPay however these were resolved promptly Review Source BR Blair R. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst Experience I have had" August 13, 2018 1.0 When I finally decided I could no longer use this service for my business, the CEO made it almost impossible for me to cancel. As a fellow business owner, I would have expected some understanding for a service that was no longer able to serve my business needs but that was not the case. It unfortunately ended poorly on all accounts. I would definitely recommend a different software that is located in the US over this one which is located over seas. They are not yet equipped to work with clients. Pros The initial look of the software seemed like it would work until we started using it and everything was problematic. Cons There is a lot to say here as this was the worst 3 months I have had in the over 5 years I have been in business. The functionality of the software failed shortly after deciding to switch over. To add on to this, the customer service, or lack of, made this problem even larger. Most of the time you were waiting to have your question answered, and when you did speak to someone they always had to send this out to someone else before the problem was solved. Review Source Response from Hapana October 8, 2020 Thank you for sharing your honest review below. We are sorry you had such a bad experience. A lot has changed at OneFitStop over the last 2 years from both a technology and support perspective. We would always value the opportunity to re-connect and show you the positive changes we have made to support the fitness sector. cK christopher K. ceo Sports Used the software for: 2+ years ### "useful and very effective for a small fitness company like me " November 10, 2020 5.0 great and easy to use for my business Pros That it was easy to use and flow was very easy to setup Cons some functions for admin, eg. more functions available for revenue and also being able to change anything if needed, which for something s it doesnt allow. Reason for choosing Hapana I chose OneFitStop because at the time it suited my business model well. Review Source GW Gregg W. Managing Director Sports Used the software for: 6-12 months ### "OneFitstop Leaves the other CRM's in their Wake" July 19, 2016 4.0 From coming off a system that was costing me $172/month just for use and then taking 5% of all my DD's was an expensive 3 year contract. OneFitStop has developed a system that is easy to use, evolving as they grow and are developing new services as we speak. When Jarron Aizen the Founder of this new system dealt directly with my problems and needs, this told me that they meant business. Having dealt with many companies who promise the wold but deliver +-\*## it's refreshing to have honesty and integrity at the forefront of what they do. Pros Easy to use. Setup and updating is straight forward. Price point is really a game changer in this industry. Customer service is second to none and turnaround response is excellent. New service add ons shows they hear what industry members want and require. Cons Not as well known as other companies but that will change quickly once industry innovators get their hands on this system. Review Source JP John P. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Print service with great access into staff at all levels " September 7, 2022 5.0 Haven’t found any Pros Hapana have helped us customize the software to adapt to all chances in our needs Cons The levels of service offered has eliminated any cons we may have experienced Review Source AO Amber O. Facilities Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Review on OneFitStop " February 21, 2021 4.0 Pros \- Personalised App - Engage Marketing system - The customer service! Cons \- Changing a clients details can be tricky - our old software had tabs within the client where you could see all their details instead of having to go back to the dashboard to click into a different section (eg. Payments) Alternatives considered [GymMaster](https://www.capterra.com/p/57469/GymMaster/) Reason for choosing Hapana The main reason for us going with One Fit Stop over other softwares was due to the customisable app that we can offer in order to create a better client experience. Review Source VR Verified Reviewer Certified Personal Trainer Used the software for: Less than 6 months ### "OneFitStop has allowed me to reduce my office time to train more clients" May 4, 2018 5.0 Pros OneFitStop was easy to learn and is wonderful to use! The software is very customizable and keeps me organized. Cons So far I've had great success with every feature and tool within the software and have no complaints thus far. Review Source VR Verified Reviewer Solutions Architect | BPM/SOA/EAI Used the software for: Less than 6 months ### "OneFitStop, a good choice" July 17, 2018 5.0 Pros It is really easy to learn how to use it and the price is competitive if you compare it with another similar tools out in the market Cons They should have a mobile app for your cellphone, the only thing you can do is view the mobile version of the page. Review Source SC Susanna C. owner / director Used the software for: Less than 6 months ### "I transitioned from other software and OMG such an easy process and ticked all the boxes!" May 1, 2017 5.0 Pros Looks great on my website with everything thought of down to the colour scheme. All the options around packages and online booking are very user friendly Cons Can't wait for the mobile app version of everything! A few glitches when trying to use the mobile web page to book sessions from the dashboard Review Source TV Tiffany V. Personal Trainer/Owner Used the software for: Less than 6 months ### "OneFitStop Fits my business needs! " July 19, 2016 4.0 I was using another studio software system and found it was not quite the right fit for my business. OneFitStop was a perfect choice for my small personal training business because I can customize fitness plans for clients and keep track of scheduling, payments and goals. If I have a problem I can get help easily and Jarron is there to guide me comes up with solutions that works for my business. Pros The feature I love the most is the Facebook schedule interface, because I can post my class and training offerings right on my FB Business Page. The software is user friendly and easy to navigate. Cons There are some payments that were a little off when I converted from the other software and OneFitStop is helping me to resolve this issues. Review Source CB Calvin B. Used the software for: ### "Simple easy to use personal training software." June 4, 2015 5.0 I recently moved my personal training business to the OneFitStop platform and I am really loving their systems and easy to use platform. I have significantly reduced my admin hours and the software combines scheduling, client management and payment collection in one platform. The best part of all is that my clients are able to receive and manage their schedule and view their progress as well. Review Source Response from Hapana June 4, 2015 Thanks for the great review Calvin. We hope that your business continues to thrive and you enjoy using our software! AK Andrew K. Managing Director Sports Used the software for: 6-12 months ### "Understanding, thorough & supportive" November 27, 2017 5.0 Customer engagement and retention and a historical log of all activity with the client. Pros Ease of functionality with very little time spent on mastering the admin interface thus getting it up and running quickly. 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