Who Uses This Software?

iDonate serves large and enterprise nonprofits.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • iDonate
  • idonate.com/
  • Founded 2010
  • United States

About iDonate

iDonate is an all-in-one solution that helps large nonprofits engage donors and raise more. Your existing CRM/DMS is great for storing donor data but clunky for fundraising, and point solutions don't integrate. With iDonate, you get to keep your CRM while upgrading your fundraising. iDonate is packed with features and delivered with expert coaching. Features include web and mobile giving, peer-to-peer fundraising, noncash, event ticketing, chapters, and great analytics.


iDonate Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

iDonate Reviews Recently Reviewed!


iDonate is easy to navigate and integrate into systems, but with some overall limitations

May 19, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The interface is easy to navigate and integration into our website is very easy. Reporting features are simple, but meet our needs. Our primary contact is excellent at helping us fix issues.

Cons: Vendors utilized through iDonate to provide merchant services and ticketing aren't the most reliable or accurate. Should a problem arise with the outside vendor, it's easier to go directly to the outside vendor for a fix rather than iDonate. Customer support outside our primary contact is limited.

An overall well-built product with a few very irritating features and disappointing tech support.

May 17, 2018
4/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use, intuitive, slick and clean design and UX. Salesforce integration works well, but functionality is limited.

Cons: Can't reassign gifts to different campaigns (why???). You can only host one P2P fundraiser under a campaign - makes no sense! No option to add a registration fee in conjunction with P2P fundraising. Can't process donations after an event closes when using the Event Management function - extremely frustrating and almost a deal-breaker. "Ways to Grow Giving" side menu is beyond annoying, getting into punch-the-screen territory: always shows the same "tips", no way to close the menu, menu covers half the screen and makes seeing some parts of the screen impossible (seems like a functionality that some poor developer was forced to create against their better judgement).

Excellent Customer Service/Tech Support! Easy to use software and text-to-donate a HUGE plus!

May 21, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to manage and edit/updates instantly for custom campaigns. Text-to-donate is a value with one-time set up fee. Has increased our giving through eblasts read on mobile devices- donors can instantly respond to a call to action, to text-to-gift. A non-profit must have!

Cons: It would be helpful to have a report feature that provided the option for saving different accounting reports.

Our organization has had a wonderful customer experience with iDonate!

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The easily adaptable platform for online giving and the competitive pricing for the services. We also love all of the giving channels for contributors to give to our organization.

Cons: We would love to see a special event platform to be able to interface into this online giving platform. This would allow us to capture sponsors, oversee registration, seating, bidder numbers, etc.

The software meets most of our needs. The staff is professional and easy to work with .

May 17, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our donors have choices when giving. Their staff is very helpful and a joy to work with. Thanks iDonate!

Cons: The goal meter is a little complicated and not as friendly as it could be. And, the sensitivity to internet providers can be annoying.

As a whole, I give the idonate platform a 5 star rating. It is robust in its functionality.

May 18, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software has allowed our organization to expand our fundraising opportunities. The system is user-friendly and customer service is top notch. The staff are professional and timely. I have found the tutorials and help articles to be a great resource and they complement our current marketing materials. Using this platform has increased our fundraising dollars in a fun and enhanced manner.

Cons: I wish the event management piece was not part of Picatic, but rather part of the idonate package.

Overall: Event management, peer-to peer fundraising and vehicle donation, all increasing our fundraising opportunities and dollars.

Great on the front end and user interface, poor on the back end/accounting

Oct 17, 2017
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Comments: The support team tries to be helpful but often fall short. I think the company is still very new and has a lot of kinks to work out.

Pros: I like that I can embed donation forms directly into my website without opening a new page. I also like that I can brand the forms to my org's brand.

Cons: The back-end reporting and banking has been a struggle for our bookkeepers. They say the systems are not aligned well with our accounting methods.

Based on my own experience and donor feedback, the portal is easy to navigate and user friendly.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like the simplicity of our online giving form and the user-friendly functionality. I also think that the form is visually appealing.

Cons: I would like to see more customization options. We have many funds to which a donor can choose to give. It would be nice to have additional fields appear based on certain selections (for example, if a donor selects `scholarships, a drop-down menu of all available scholarships would appear).

Using iDonate is easy to set up and quickly run campaigns.

Jun 06, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have the ability to integrate with GA to track channel conversion, which allows us to A/B test our marketing efforts.

Cons: Downloading donor can sometimes be cumbersome. There's no easy way to filter and download only the donor data you want. You have to download and sort and filter in CSV/Excel file.

Overall: Ease of setting up and using

Capterra loader

We needed to get up on a solution quickly that allowed multiple campaigns and with recurring payment

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very intuitive and easy to use. Many functionalities that will be very useful for the multiple types of campaigns we run

Cons: Price - we always want things to be less....but feel good about the investment we have made in iDonate

Overall: Ability to deal with recurring gifts, use of multiple campaigns at once, ease of use by non-IT staff

Stellar product backed by exceptional service. We are big fans of iDonate!

Aug 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We were introduced to iDonate last year by one of our board members. After several conference calls and demos we launched out in using the online giving platform for our donors. We have been impressed!

Pros:

* Ease of use

* Automated Thank You receipt sent immediately to the donor.

* Back Office is a powerful tool to manage giving trends.

Cons:

* Once the monthly giving option is checked they no longer receive an automated thank you. They do receive an alert the day before their account is debited. I believe both are needed.

iDonate is a great product. It is so easy to use and customer support is top-notch.

Aug 20, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I especially like the support staff at iDonate. They are patient and willing to help in any way they can.

The software itself is great. Our donors are quickly directed to the donation type of their choice. It is a great product.