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iDonate serves large and enterprise nonprofits.

Product Details

iDonate is an all-in-one solution that helps large nonprofits engage donors and raise more. Your existing CRM/DMS is great for storing donor data but clunky for fundraising, and point solutions don't integrate. With iDonate, you get to keep your CRM while upgrading your fundraising. iDonate is packed with features and delivered with expert coaching. Features include web and mobile giving, peer-to-peer fundraising, noncash, event ticketing, chapters, and great analytics.

Contact Details

iDonate

http://idonate.com/

Founded in 2010

Located in United States

One backoffice
One backoffice
One backoffice

Starting Price

  • $499.00/month

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

iDonate Features

Alumni Management
Auction Management
CRM
Campaign Management
Contribution Tracking
Donor Discovery
Donor Management
Event Management
Gift Matching Management
Grant Management
Membership Management
Mobile Giving
Payment Processing
Pledge Management
Recurring Giving
Volunteer Management

iDonate Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 18 of 18 reviews

Showing Most Helpful

Showing 18 of 18 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Rick W.
Board of Directors, Secretary
Religious Institutions, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 21, 2019

“iDonate helped launch our start-up ministry!”

OverallWe have a SMALL back-office infrastructure. With one, full-time employee, who has his hands full executing ministry, we needed something simple for our online giving. iDonate has been so helpful. We have created numerous individual projects that people can give to, with dedicated pages. People can go directly to the cause they care about most. These pages are so easy to make, we have delegated the creating of our landing pages to volunteer teenagers! And they can do it without any hassle. We love iDonate!
ProsAs a start-up ministry organization, we needed the online giving to be EASY. iDonate was the perfect solution for us. Many of our donors have a "Go Fund Me" mindset, when it comes to supporting individual projects. iDonate made it easy to create individual campaigns, for donors to go directly to a project they wanted to support. This has even worked with the teenagers, who love instagram -- having an easy link in a bio with a dedicated page made giving so easy. The giving platform fit perfectly into everything: our website, facebook pages, instagram, and more.
ConsiDonate simply works. Can't think of anything.
Reviewer Source 
Source: Capterra
March 21, 2019
Sheila K.
Donor Services Coordinator
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 28, 2019

“iDonate seamlessly makes our online giving successful!”

OverallWe run monthly reports from iDonate and this helps tremendously with our accounting reconciliation. Many of our donors use the recurring monthly, quarterly, or annual donations, which makes it all the more smooth at our end. We also like that we receive notification of the donation when the donor receives their receipt--this helps our donation processing system.
ProsiDonate's website is very user friendly and easy to navigate and understand. Using iDonate for specific campaigns makes tracking the donations so much easier. We love the option to have donors select recurring monthly, quarterly, or annually. Donors receive a receipt and we are notified of the receipt to keep track of in our system.
ConsWe had a bit of difficulty with landing pages, but customer service was great with their prompt assistance.
Reviewer Source 
Source: Capterra
March 28, 2019
Denise M.
Office Manager & Partner Support
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 1, 2019

“4 years with iDonate - Highly recommended”

ProsA dedicated customer support rep who is responsive, proactive and cares about our success. Multiple giving options for our donors both in what they donate and how they donate. Reliable platform Automation and customization of donor receipts Ability to accept donations from international donors Donors can set up a login to easily manage their donations
ConsFor a non-technical person who wears many hats within our small non profit, setup and new feature integration can sometimes take time to figure out. That being said, when I have had any issues that I couldn't figure out on my own, our wonderful customer support rep has helped solve any problems via a phone call or email.
Reviewer Source 
Source: Capterra
April 1, 2019
Amber E.
Administrative Assistant
Fund-Raising, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 25, 2019

“Great product & customer service”

OverallUsing idonate as a way for our donors to give to our non-profit on a monthly basis using the recurring payment schedule has been a huge help.
ProsThe iDonate interface is user friendly, and fairly easy to navigate through. The customer service is excellent with a quick response time.
ConsA nice integration that I would like to see is a way to email donors, either individually or in mass. Also, there is a slight learning curve to setting up a new campaign & embed. It would be nice to have those in one place, in a step by step format possibly.
Reviewer Source 
Source: Capterra
March 25, 2019
Kendra C.
COO
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
May 19, 2018

“iDonate is easy to navigate and integrate into systems, but with some overall limitations”

ProsThe interface is easy to navigate and integration into our website is very easy. Reporting features are simple, but meet our needs. Our primary contact is excellent at helping us fix issues.
ConsVendors utilized through iDonate to provide merchant services and ticketing aren't the most reliable or accurate. Should a problem arise with the outside vendor, it's easier to go directly to the outside vendor for a fix rather than iDonate. Customer support outside our primary contact is limited.
Reviewer Source 
Source: Capterra
May 19, 2018
Greg C.
Database Manager
Non-Profit Organization Management, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
5/5
Customer Service
3/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
May 17, 2018

“An overall well-built product with a few very irritating features and disappointing tech support.”

ProsEasy to use, intuitive, slick and clean design and UX. Salesforce integration works well, but functionality is limited.
ConsCan't reassign gifts to different campaigns (why???). You can only host one P2P fundraiser under a campaign - makes no sense! No option to add a registration fee in conjunction with P2P fundraising. Can't process donations after an event closes when using the Event Management function - extremely frustrating and almost a deal-breaker. "Ways to Grow Giving" side menu is beyond annoying, getting into punch-the-screen territory: always shows the same "tips", no way to close the menu, menu covers half the screen and makes seeing some parts of the screen impossible (seems like a functionality that some poor developer was forced to create against their better judgement).
Reviewer Source 
Source: Capterra
May 17, 2018
McCauley A.
McCauley Adams
Religious Institutions, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 26, 2019

“Great online giving platform!”

OverallOverall my experience with iDonate has been great. I would recommend it to any organization looking for a great online giving platform.
ProsThe customer service is incredible. It is so easy to get in touch with someone, I know exactly who I can reach out to and they are always quick to respond.
ConsIt does not always have the functionality that we need. However, the team always listens to our requests for new functionality and they have even responded by getting the functionality added in the 18 months that I have used iDonate. Trying to reconcile the bank accounts is a challenge.
Reviewer Source 
Source: Capterra
March 26, 2019
Stephanie N.
Communications & Events Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 21, 2018

“Excellent Customer Service/Tech Support! Easy to use software and text-to-donate a HUGE plus!”

ProsEasy to manage and edit/updates instantly for custom campaigns. Text-to-donate is a value with one-time set up fee. Has increased our giving through eblasts read on mobile devices- donors can instantly respond to a call to action, to text-to-gift. A non-profit must have!
ConsIt would be helpful to have a report feature that provided the option for saving different accounting reports.
Reviewer Source 
Source: Capterra
May 21, 2018
Emily A.
Executive Director
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 17, 2018

“Our organization has had a wonderful customer experience with iDonate! ”

ProsThe easily adaptable platform for online giving and the competitive pricing for the services. We also love all of the giving channels for contributors to give to our organization.
ConsWe would love to see a special event platform to be able to interface into this online giving platform. This would allow us to capture sponsors, oversee registration, seating, bidder numbers, etc.
Reviewer Source 
Source: Capterra
May 17, 2018
Tami B.
Director of Family Relations
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 17, 2018

“The software meets most of our needs. The staff is professional and easy to work with .”

ProsOur donors have choices when giving. Their staff is very helpful and a joy to work with. Thanks iDonate!
ConsThe goal meter is a little complicated and not as friendly as it could be. And, the sensitivity to internet providers can be annoying.
Reviewer Source 
Source: Capterra
May 17, 2018
Tara O.
Director of Marketing
Non-Profit Organization Management, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
May 18, 2018

“As a whole, I give the idonate platform a 5 star rating. It is robust in its functionality. ”

OverallEvent management, peer-to peer fundraising and vehicle donation, all increasing our fundraising opportunities and dollars.
ProsThe software has allowed our organization to expand our fundraising opportunities. The system is user-friendly and customer service is top notch. The staff are professional and timely. I have found the tutorials and help articles to be a great resource and they complement our current marketing materials. Using this platform has increased our fundraising dollars in a fun and enhanced manner.
ConsI wish the event management piece was not part of Picatic, but rather part of the idonate package.
Reviewer Source 
Source: Capterra
May 18, 2018
Christina K.
Development officer for alumni relations
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 30, 2018

“Based on my own experience and donor feedback, the portal is easy to navigate and user friendly.”

ProsI like the simplicity of our online giving form and the user-friendly functionality. I also think that the form is visually appealing.
ConsI would like to see more customization options. We have many funds to which a donor can choose to give. It would be nice to have additional fields appear based on certain selections (for example, if a donor selects `scholarships, a drop-down menu of all available scholarships would appear).
Reviewer Source 
Source: Capterra
May 30, 2018
Sarah P.
Database Administrator
International Affairs, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 27, 2019

“iDonate makes it so easy”

ProsI love that iDonate takes all the pressure & work off of our organization
ConsDonors always try to give things that don't have enough value to liquidate. I know iDonate has FAQs but I would like to figure out a better way to put this in front of donors.
Reviewer Source 
Source: Capterra
March 27, 2019
Melody B.
VP Marketing
Non-Profit Organization Management, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 6, 2018

“Using iDonate is easy to set up and quickly run campaigns.”

OverallEase of setting up and using
ProsWe have the ability to integrate with GA to track channel conversion, which allows us to A/B test our marketing efforts.
ConsDownloading donor can sometimes be cumbersome. There's no easy way to filter and download only the donor data you want. You have to download and sort and filter in CSV/Excel file.
Reviewer Source 
Source: Capterra
June 6, 2018
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Andy J.
Vice President - Strategic Planning, Academic Resources and Chief Information Officer
Higher Education, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 17, 2018

“We needed to get up on a solution quickly that allowed multiple campaigns and with recurring payment”

OverallAbility to deal with recurring gifts, use of multiple campaigns at once, ease of use by non-IT staff
ProsVery intuitive and easy to use. Many functionalities that will be very useful for the multiple types of campaigns we run
ConsPrice - we always want things to be less....but feel good about the investment we have made in iDonate
Reviewer Source 
Source: Capterra
May 17, 2018
Jenna M.
Communications Officer
1-10 employees
Used the software for: 6-12 months
Overall Rating
3/5
Ease of Use
3/5
Customer Service
2/5
Features
3/5
Value for Money
1/5
Likelihood to Recommend
4/10
Reviewer Source 
Source: SoftwareAdvice
October 17, 2017

“Great on the front end and user interface, poor on the back end/accounting”

OverallThe support team tries to be helpful but often fall short. I think the company is still very new and has a lot of kinks to work out.
ProsI like that I can embed donation forms directly into my website without opening a new page. I also like that I can brand the forms to my org's brand.
ConsThe back-end reporting and banking has been a struggle for our bookkeepers. They say the systems are not aligned well with our accounting methods.
Reviewer Source 
Source: SoftwareAdvice
October 17, 2017
Steve A.
Chief Operations Director
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
August 20, 2015

“Stellar product backed by exceptional service. We are big fans of iDonate!”

OverallWe were introduced to iDonate last year by one of our board members. After several conference calls and demos we launched out in using the online giving platform for our donors. We have been impressed! Pros: * Ease of use * Automated Thank You receipt sent immediately to the donor. * Back Office is a powerful tool to manage giving trends. Cons: * Once the monthly giving option is checked they no longer receive an automated thank you. They do receive an alert the day before their account is debited. I believe both are needed.
Source: Capterra
August 20, 2015
Barbara B.
Executive Director
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Source: Capterra
August 20, 2015

“iDonate is a great product. It is so easy to use and customer support is top-notch.”

OverallI especially like the support staff at iDonate. They are patient and willing to help in any way they can. The software itself is great. Our donors are quickly directed to the donation type of their choice. It is a great product.
Source: Capterra
August 20, 2015