# Engage Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Engage Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/143357/Engage --- # Engage Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on February 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Engage ## What is Engage? Engage helps you sell immediately anywhere online. It enables sales professionals to be available for live omni-channel customer interactions and sales. Engage is as useful to the daily life of a salesperson as telephone or email. Our clients deploy Engage to various digital touch points so their sales team members can instantly interact one-on-one with visitors, prospects and customers. Engage represents a new way to sell across digital channels. It is polite, friendly, and authentic. ## What is Engage used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engage?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://engage.co&name=Engage) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engage 4.2 (5) VS. [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $7 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (5) Ease Of Use 4.6 (16,355) Value For Money 4.3 (4) Value For Money 4.6 (11,418) Customer Service 4.0 (4) Customer Service 4.7 (10,635) ## Engage alternatives [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (24,100)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.2 (990)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143357/Engage/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Real-time Consumer-facing Chat 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Engage 5 features Manage, organize, and store contact information Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage the process of planning and scheduling meetings, including agenda creation Engage in direct, instant messaging with consumers View and track pertinent metrics to find patterns and gain insights from data Get Advice We can help you find the software with the features you need. Features 4.4 (5) 4.4 Based on 5 reviews ## Pricing Value for money 4.3 (4) Free Trial Basic $7.00 Per Month Value for money 4.3 (4) 4.3 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (4) 4.0 Based on 4 reviews ## User reviews Overall rating 4.2 Based on 5 reviews Filter by rating 5(3) 4(0) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent RS Rebecca S. Owner Environmental Services ### "Definitely worth a shot!" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2026 Over all ive had a good experience no complaints from me or anyone I know who has used engage that’s why I started using them Pros Ease of use and ticket management are what I loke most abiut engage. Ticket management is very important Cons Not much I didn’t like honestly it’s pretty self explanatory and if anything youre not understanding support is very helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. QS Quincy S. ASA II Computer Networking ### "Engage Overall Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 Engage overall me and my company enjoy the fact that it ensures that the chat interface is user-friendly and that agents communicate clearly and concisely. Pros Having the tools designed for certain goals for example increasing sales, building brand awareness, or even to make customer service more efficient. Cons Not having a in-person conversations, live chat can feel less personal and could possibly make it harder to build rapport with customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sage C. District Manager Human Resources ### "LOVE the time saving software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 17, 2019 Pros It allows you to mass send emails and contact your clients and prospects virtually anywhere and within a timely manner. Great concept! Cons I only gave 4 stars on ease of use because it is difficult to access through salesforce and navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jennifer C. Office Manager Construction ### "Very pleased with this program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2018 Overall I really enjoy the program. I am able to give feedback to my co workers and see how my job performance is measured by others. Pros It gives my customers and vendors the ability to provide a rating based on their experience quickly. Cons I am having the worst trouble setting up my own picture still. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kendra H. Site Manager Industrial Automation ### "We use Engage everyday, I have had good and bad experiences, please see below for further details" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 April 24, 2018 It maintains all of our torque equipment information such as calibration, repair and any other pertinent information. We also use it on our gage side to maintain hand held gages for calibration, repair and other pertinent information Pros Engage is easy to navigate and I have found that training new employees on the use of Engage is simple as well. We have our own work instruction on how to use Engage but most employees catch on very quickly hands on. Cons We are ALWALYS having reporting issues, we get consistent errors pulling reports, shutting down and reloading a few times usually helps but it is painful and time consuming. Also if you do not buy the extra customer support package we have found customer support can be quite rude Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)