--- title: "Engage Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Engage Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/143357/Engage/" page_type: "product" language: "en" --- # Engage Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Engage ## What is Engage? Engage helps you sell immediately anywhere online. It enables sales professionals to be available for live omni-channel customer interactions and sales. Engage is as useful to the daily life of a salesperson as telephone or email. Our clients deploy Engage to various digital touch points so their sales team members can instantly interact one-on-one with visitors, prospects and customers. Engage represents a new way to sell across digital channels. It is polite, friendly, and authentic. ## What is Engage used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $7 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Engage?[Manage this product listing](https://www.g2.com/products/engage-chat-engage/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Engage 4.2 (6) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $7 Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (6) Ease Of Use 4.6 (16,466) Value For Money 4.2 (5) Value For Money 4.6 (11,516) Customer Service 4.0 (5) Customer Service 4.7 (10,729) ## Engage alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (830)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/143357/Engage/alternatives/) ## FAQs about Engage Overview ### What company size and specific industries is Engage built for? Engage is designed for sales teams of any company size that sell through websites and need to respond instantly to web-based customers. It suits businesses in any industry where fast online conversations help qualify leads, answer questions, and move prospects toward a purchase. Features and Usability ### What are the key features of Engage? Engage offers contact management, lead management, and meeting management for organizing customer and sales activities. It also includes real-time consumer-facing chat for direct communication and reporting/analytics for tracking activity and performance across interactions. Getting Started and Support ### What training and onboarding options does Engage offer? Engage provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online training support guided setup, webinars offer group instruction, and documentation gives written reference material for self-paced learning and feature checks. Getting Started and Support ### What customer support options does Engage offer? Engage provides chat support for customer assistance. With no reviewer feedback available on support experiences, the support quality, response times, and helpfulness cannot be assessed from user comments. The available channel is limited to chat in the catalog data. ## Features AI summary Based on 6,967 Chatbot reviews According to Capterra reviewers, these are the live chat features buyers prioritize most when evaluating a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Engage focuses on other capabilities that Capterra reviewers also consider important, including **Real-time Consumer-facing Chat** (**43%**). This feature helps businesses connect directly with customers during active conversations, giving teams a faster way to respond to questions, improve service interactions, and support timely communication across the customer journey. Real-time Consumer-facing Chat 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Reporting/Analytics 4.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Contact Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Lead Management Store information about leads or contacts and track, manage and nurture them throughout the sales process Meeting Management Manage the process of planning and scheduling meetings, including agenda creation Engage 5 features ### All Features - Contact Management: Manage, organize, and store contact information - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data --- Get Advice We can help you find the software with the features you need. Features 4.3 (6) 4.3 Based on 6 reviews ## Pricing Value for money 4.2 (5) Free Trial Basic $7.00 Per Month Value for money 4.2 (5) 4.2 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (5) 4.0 Based on 5 reviews ## User reviews Overall rating 4.2 Based on 6 reviews Filter by rating 5(3) 4(1) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LN Luciano N. Senior Film Technician Education Management ### "Good With a Few Hiccups" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 May 26, 2026 Pros Easy to use with the "omnichannel" inbox feature with custom widgets to streamline the customer visitors to the website. It allows quick and easy sales managements with customer and sales reporting. Customer support is there also to help with assistance. For what you get it is good value for money! Cons Sometimes the User Interface can be quite laggy and learning the software can be quite a steep curve Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rebecca S. Owner Environmental Services ### "Definitely worth a shot!" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2026 Over all ive had a good experience no complaints from me or anyone I know who has used engage that’s why I started using them Pros Ease of use and ticket management are what I loke most abiut engage. Ticket management is very important Cons Not much I didn’t like honestly it’s pretty self explanatory and if anything youre not understanding support is very helpful Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. QS Quincy S. ASA II Computer Networking ### "Engage Overall Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 20, 2025 Engage overall me and my company enjoy the fact that it ensures that the chat interface is user-friendly and that agents communicate clearly and concisely. Pros Having the tools designed for certain goals for example increasing sales, building brand awareness, or even to make customer service more efficient. Cons Not having a in-person conversations, live chat can feel less personal and could possibly make it harder to build rapport with customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Sage C. District Manager Human Resources ### "LOVE the time saving software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 17, 2019 Pros It allows you to mass send emails and contact your clients and prospects virtually anywhere and within a timely manner. Great concept! Cons I only gave 4 stars on ease of use because it is difficult to access through salesforce and navigate. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jennifer C. Office Manager Construction ### "Very pleased with this program!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2018 Overall I really enjoy the program. I am able to give feedback to my co workers and see how my job performance is measured by others. Pros It gives my customers and vendors the ability to provide a rating based on their experience quickly. Cons I am having the worst trouble setting up my own picture still. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KH Kendra H. Site Manager Industrial Automation ### "We use Engage everyday, I have had good and bad experiences, please see below for further details" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 April 24, 2018 It maintains all of our torque equipment information such as calibration, repair and any other pertinent information. We also use it on our gage side to maintain hand held gages for calibration, repair and other pertinent information Pros Engage is easy to navigate and I have found that training new employees on the use of Engage is simple as well. We have our own work instruction on how to use Engage but most employees catch on very quickly hands on. Cons We are ALWALYS having reporting issues, we get consistent errors pulling reports, shutting down and reloading a few times usually helps but it is painful and time consuming. Also if you do not buy the extra customer support package we have found customer support can be quite rude Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.