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ClubRunner enables non-profits, boards, service clubs, chambers, and associations of all sizes to build their web presence, improve membership collaboration, automate administration and boost PR.

Product Details

ClubRunner is the award-winning membership management and communication platform that has impacted hundreds of thousands of people worldwide. Better organize your club, improve your communication, and empower people to connect together, communicate online, and collaborate towards higher goals. ClubRunner today has customers in over 30 countries worldwide and offer its software in multiple languages.

Contact Details

Doxess

http://site.clubrunner.ca/

Founded in 2003

Located in Canada

Starting Price

  • $16.95/month

Free Trial

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

ClubRunner Features

Audio Content
Customizable Templates
Document Indexing
E-forms
Full Text Search
Image Editor
SEO Management
Text Editor
Version Control
Video Content
Website Management
Attendance Tracking
Billing & Invoicing
Event Management
Inventory Management
Marketing Management
Member Portal
Membership Management
Mobile Access
Online Bookings
Payment Processing
Point of Sale (POS)
Team Management
Visitor Management
Website Management
Campaign Management
Donation Tracking
Donor Database
Event Management
Gift Management
Grant Management
In-Kind Donations
Matching Donations
Mobile Donations
Online Donations
Pledge Management
Receipts / Statements
Recurring Donations
Volunteer Management
Application Management
Committee Management
Dues Management
Email Marketing
Event Management
Member Directory
Member Portal
Member types
Membership Database
Membership Renewals
Payment Processing
Website Management
Attendance Tracking
Calendar Management
Communication Tools
Event Management
Member Directory
Membership Management
Mobile Access
Recognition Management
Registration Management
Scheduling
Self Service Portal
Volunteer Recruiting

ClubRunner Reviews

Overall
4.5/5
Ease of Use
4/5
Customer Service
5/5

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Showing 50 of 131 reviews

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Showing 50 of 131 reviews

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Reviewer's Role
Length of Use
Frequency of Use
Roger B.
District Website Admin & Club Website Admin.
Publishing, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
June 12, 2017

“This platform does a very good job handling all the essential tasks any Rotary club would need.”

OverallAs a district website administrator, I appreciate the flexibility the design function allows me to customize the home page to reflect the personality and message of the District Governor. I can fairly easily change the page as DG terms change. As a club website administrator, I can easily update the content as new events and promotions come to the fore. As a club secretary, I can get on top of the administrative tasks that can't be allowed to fall behind.
ProsClubRunner can handle many of the essential day-to-day tasks that Rotary clubs need to accomplish but it's greatest value is less obvious: it offers continuity of management in an environment where the management team can change from year to year. That said, it's strengths include: + An Attendance Module that takes minutes to update but offers useful reports on individuals as well as overall club performance. + Membership records include a wealth of information + Email communication to club membership, custom lists, officers and committee members are easy to set up and send + Committee Management Module takes the committee experience to the next level. + Excellent support team and pretty good documentation
ConsAny platform that is designed to be used by both beginners and experienced users will never make everyone happy. They tend to include compromises and limits. A few of the negatives include: +Volunteers Module is not intuitive to set up + Newsletter/Bulletin Module is hard grasp. It may be trying to do too much. + Custom Reports are still a mystery to me. + It needs an image editing component that will allow users to easily add captions to photos.
Source: Capterra
June 12, 2017
Kathy N.
Owner
Transportation/Trucking/Railroad, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 30, 2017

“Invaluable if you need to maintain member database!”

OverallHave been secretary of our club for years, actually dating back to when some people didn't have email! Features I use frequently: MEMBER DATABASE is so great! Easy to use and members can update their own data! I can run reports with ease, particularly the annual ones for member data such as average member age, honorary, attendance exempt, etc. I can also send out an invitation to members to request them to review and update their own profiles, either global invitation or just to specific members. Members no longer call me to ask for another member's contact info! They look it up themselves! (THIS is worth the money alone!) EVENTS: Create your event, invite everyone, they respond and you print out your attendance list for ordering supplies/seats. Of course this only works well when members respond but Clubrunner makes it easy to send repeat invitations to members to virtually beat them about the heads and shoulders. You can also choose member types such as 'only send to non responders.' No sense haranguing the people who have already responded! FRIEND LIST: How many times have you heard from a spouse, "I just found out about this event yesterday"? Any interested spouses can be added to a 'friends' list and you can also include them when you send out interesting emails. Also include people like your ADG and DG, for Really Important Events that you would like to invite them to. EMAIL: So easy to use the email communication that several committee members of the Club have sent emails out on their own, without instruction! Easy to select 'recipients' for some or all. Sometimes I email through Clubrunner, and other times I.... DOWNLOAD MEMBER DATA: I LOVE this feature. I have a presaved report for generating email addresses and then I sometimes email from my personal account. I have also used this feature to calculate most recent members, longest members, sponsor lists, classification lists, etc. By downloading into excel, you can sort the data any way you need! BIRTHDAY/ANNIVERSARY: You can run reports to help to recognize member birthdays and club anniversaries. RI Integration! YAY! No separate data entry! This software is very powerful and yet fairly simple to use. If I become stymied, I submit a 'support ticket' and receive a response within 18-30 hours. One time that I submitted a security issue, they corrected their software that same day! I have been thrilled to use this software to help us keep our club organized.
ProsStated above
ConsOccasionally what I am trying to do is not clearly found. Wish the member dues billing section was more flexible.
Recommendations to other buyersWorth the money for Clubs.
Source: Capterra
January 30, 2017
Tom S.
President
Financial Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 28, 2017

“Long time member has used ClubRunner for years at both the club and district levels.”

OverallI've been a Rotarian since 1984. I've been involved both at the club and district level as we began to upgrade to a common computerized service function. Our district chose ClubRunner, and I've been involved with it since 2007. I am well familiar with club independent websites and their inability to keep up with changing technologies and their uselessness once key members left the club. Pre-ClubRunner efforts gave me less than desirable on-line experiences. ClubRunner changed all this. It took some time to learn the system, but I'm pleased that they have continued to upgrade their service, expand their service, and provide a variety of training tools to learn how to use the system. I was one of the system administrators in my district, and I found it easy to find and use the different tools available dealing with many of the aspects of the system. As an officer of my club, I found it easy to service the functions I needed there. I ran into occasional snags along the way, but they were usually cleared up quickly. Generally, I am very pleased with ClubRunner. I'm glad all the clubs in my district use it too. I don't use it on a daily basis like I have in the past, but I'm pleased to still see additions to service over time, and efforts being made to make the system more user friendly and more useful. Thanks.
ProsI used the email system many times at the district level, along with finding and serving member info among the clubs in the district. I liked the district officer chart and the services that spun off that. I really like the document vault at the club level. We used to hold massive amounts in a cloud account, which is largely lost now for a variety of issues. Using ClubRunner to perform most of these functions electronically; and we used to store from paper records that were hard to retrieve -- all of this is good.
ConsIt took many of us a while to: 1) switch to computer data entry; and 2) grow comfortable with paying money for a service we never used before. It took a mind shift, and a step back to survey what the advantages might be. The advantages were not clear when we first got started using a paid computer service. It wasn't until I was club president in 2007-08 to see what a sorry lack of information existed between my club, our district and our International headquarters -- and our club was just down the street from the International headquarters.
Recommendations to other buyersUse ClubRunner, the system. Learn how to use it quickly & use it for all your club functions. Integrate data with Rotary International freely. Make sure your member data and contact information is complete. Make sure that your club officers and committee chairs are up to date every Rotary year, or the Club President will get the email traffic for everybody and everything from everywhere, and will find little time to do his job -- as a Rotary Club officer or in his/her career. This is just a tool, and for some, it can be confusing. Using the videos, and having your committee chairs get involved using it for their functions will expand your data base and its value quickly. Be willing to ask questions of the experienced volunteers within the district.
Source: Capterra
January 28, 2017
Linda F.
Retired
Research, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 25, 2017

“A terrific tool !”

OverallWe have been with Clubrunner since 2010 in its early days with Rotary clubs. The Clubrunner team has been incredibly responsive to Rotary clubs worldwide to adapt their software to meet our needs. We have seen a tremendous enhancement in the software over the years. Two of us began working with the product with little to no experience and have, with the new software, been able to develop a professional looking website that is interesting and engaging to those both within the Rotary community but also to those outside of Rotary. What a great marketing tool for clubs. We find the online tutorials are very helpful especially for new members learning how the site works. Keep up the great work!.
ProsHow easy it makes clubs look like they are great at web design. The availability of images and tools that are common in Rotary worldwide.
ConsThere is so much to learn about ClubRunner that as a volunteer you feel sometimes that you have simply touched the tip of the iceberg of its capacity. But the flip side is you can get something posted with relative ease with little understanding of how you did it ;-)
Recommendations to other buyersEncourage several members in your club to learn about various aspects of the website. Use the website to encourage those in your local community want to become more involved.
Source: Capterra
April 25, 2017
David H.
Retired
Financial Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 28, 2017

“ClubRunner-Every Club Should have One!”

OverallI have now been using ClubRunner at Club and District level for four years and rate it as well above average. It is a very good, cost effective, software designed with a clear understanding of Rotary and capable of application world wide. For the beginner and regular users help is never very far away (videos, FAQ's etc and an outstanding Customer service team). If it's used properly, ClubRunner can streamline Club and District administration and eliminate double handling through the ability to seamlessly integrate with My Rotary (rotary.org). My own experience (and that of others) is that it takes a while to get comfortable with the software and to understand how powerful and far reaching it is. But I think that this is mostly due to a lack of exposure to computing rather than a high degree of difficulty in using the software. Of course there's always room for improvement especially with the Event management, eCommerce and Meeting Responsibilities modules, but my impression is that the creators are well aware of and accept this reality and are committed to constant improvement. Every Club should have one!
ProsWell designed, well targeted, cost effective, world wide application and integrated with rotary.org.
ConsEvent management, eCommerce and Meeting Responsibility modules let the software down
Recommendations to other buyersEvery Club should have one.
Source: Capterra
January 28, 2017
David G.
District Governor-elect
Civic & Social Organization, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 9, 2017

“The Foundation to Effective Club and District Success”

OverallI first used ClubRunner in 2012-13 as incoming president of my club. It allowed me to build a member database, communicate more effectively and tell the Rotary story. In the next few years, I helped 30 clubs migrate to ClubRunner in our district. The ability to manage membership, communications and integration with clubs and RI has made an incredible difference in just a few short years. As we support our clubs in utilizing technology to forward the Rotary mission, ClubRunner will be the foundation of our strategy.
ProsThe ability to communicate with members, either individually or in total, about everything that members, clubs and leadership is doing in Service Above Self. It is getting easier and faster to deploy and the tech support department is one of the best I have ever dealt with in my career, both inside and outside of Rotary.
ConsLack of image editing, sharing stories and events between clubs and the district with some form of a widget, lack of a blog or discussion group function.
Recommendations to other buyersIf you have any difficulty accomplishing something, call tech support. They will provide the assistance necessary and they are always listening to how to improve the product.
Source: Capterra
February 9, 2017
Lon D.
Assistant Dean
Education Management, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 20, 2017

“Our Rotary group has used ClubRunner for the past three years and I serve as the club webmaster. ”

OverallIt is a management system with design capabilities so all I have to do is click on the appropriate buttons and things happen for me. In addition, it keeps up-to-date with latest trends in design and functionality so I don't have to.
ProsFor the average user ClubRunner is a very user-friendly management system in most regards. It is easy to log into and then easy to find the membership area, which our members use most often. In addition, activities like updating a Profile or sending an email are quite simple to do for even the most technologically challenged individuals in the club. From a webmaster's perspective, I have found it very easy (mostly) to update the website, including things like adding new widgets to the Home Page or changing the layout and look of the site as well as changing the Home Page banner and logos. In addition, it is rather simple to create photo albums and add photos to them and build in stories and/or newsletters. All in all a very user-friendly program.
ConsThere are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work. And if you only change the overall look once a year, it can be challenging to "remember" how to do it. Once into the Designer it gets much easier.
Reviewer Source 
Source: Capterra
December 20, 2017
Cheryl W.
Marketing Consultant
Marketing and Advertising, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 28, 2017

“Tremendous platform for all concerned!”

OverallOur Club partnered with the District to go online first with ClubRunner over 6 1/2 years ago. Version 3.0 was much needed and the programmers did a good job with its release! The platform is user friendly for EVERYONE. The absoultely amazing support staff is always friendly, helpful, good listeners (even when you are having a bad day totally unrelated to technology!) and open to new ideas for the system. When talking to Clubs to get them to go onboard with ClubRunner, I refer to the staff as our ClubRunner GURU Team! They help from the most basic issues to the most complex matters. They have helped me with tools to teach our clubs in the field, at Assemblies, etc. to get them started and keep the District as a whole moving forward with the platform.
ProsUser friendly. Always progressing.
ConsSometimes you find things through trial and error that is not in any training or brochure . . . but that is true with any software.
Recommendations to other buyersRely on help from the support team. They have helped me move forward and keep learning new ways to use the platform.
Source: Capterra
January 28, 2017
Susan P.
President Elect
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 28, 2017

“Excellent Product, A Little Klugy”

OverallI use Clubrunner extensively (website maintenance, communication, contacts database, events and more). I wish the Contacts database was more robust: a comments area, source option (other than a member referral), etc. Uploading photos is also sometimes a bit awkward. But the integration with the district and RI is great and for someone with ZERO web design ability or experience I was able to put together a very nice looking and functioning page.
ProsDistrict & RI integration, Email system, Events system
ConsThe admin page and tabs - it's confusing and I use it ALL the time. Also the Contacts module needs be be more robust (source options other than member names, comments field, etc). Also, the old "Friends" list was supposed to be rolled into the new friends in the Contacts module. When will that happen? I REALLY don't want to have to re-enter those names!
Recommendations to other buyersBe sure to watch the tutorials - they help!
Source: Capterra
January 28, 2017
Peter K.
Training Manager
Research, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 27, 2017

“Clubrunner is essential”

OverallBeing secretary for 2 years I have used club runner constantly over that time. I love the way it can store all the club documents and make them available to club members and also public if required. The front page is simple in design and easy to manage which aids in the promotion of the club. It also aids the management of all of the other club activities. Membership data, billing, attendance, email, events with easy to manage security. Managing club positions is also very handy. Our club would be lost without it. I recommend it to all Rotary Clubs and feel that it is almost a mandatory requirement. Go get it
ProsStorage of files and its web presence. Also the ability to use it to manage all aspects of the club activities
ConsThe limitations of distribution lists for email/
Recommendations to other buyersIts a must for managing the club
Source: Capterra
January 27, 2017
Ron J D.
Non-Profit Organization Management, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 20, 2016

“ClubRunner Service gets a 10”

OverallHaving used ClubRunner for almost 10 years as a Rotarion it wasn`t until recently that I asked the District support team some questions about communicating a newer program to our District Clubs. I not only got a quick reply, I received suggestions on how to proceed. The collaboration between myself and staff was excellent. The result was a revision to the program that will help all Rotary Districts.
ProsThe flexibility of moving around the whole program through the tabs environment. Having a lot of the information in video format available on Youtube rather than going through the help section makes things quick and easy to research.
ConsLearning how to move around the tabs environment.
Recommendations to other buyersAsk question of the help desk and check out Youtube
Source: Capterra
June 20, 2016
Diane C.
District Executive Secretary
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 13, 2017

“I have enjoyed seeing and using the improvements to ClubRunner (District Site. ”

OverallAbility to communicate with the District and update the Website. The improvements to the ClubRunner Website and ability to customize are excellent.
ProsDistrict features are easy to use. Reports are easy to generate. Communication module is effective and there are many other useful features.
ConsThere are a few minor changes that could be made to MyEventRunner, such as ease of report generation and name tag prep. Instruction Manual could be more detailed. ClubRunner: Generating Directories needs some work - the Directory is not available until the day after it is requested, and some of them do not contain the information shown on the Directory page.
Source: Capterra
June 13, 2017
Cheryl W.
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
June 1, 2015

“Excellent! Continually improving the platform and willing to apply ideas from users.”

OverallThe first two versions were clunky. There are still a few areas that need improvement and our service tech constantly listens to ideas - he put in a suggestion just today I made regarding the photo albums on site pages. It's the little things that go a long way. We had a few problems when you changed the email platform - it was a major issue and is now partially corrected but we are still monitoring the issues with the tech. The staff is a real asset - they are easy to work with and accommodating, well versed and friendly! I like the advancements you are making - we plan to upload our own CSS code in the near future. This will give us much more flexibility and get us out of the "boxy/cluttered" look the site has using the templates. Continually improving is a huge asset. If the site elements do not move forward the site becomes stagnate very quickly . The integration with RI is wonderful. The fact that you are Rotarian's and give back part of the profits to the RI Foundation is a real plus for us - we like to do business with other Rotarian's and those who are contributors to our causes. Thank you for this! Again, I cannot say enough good things about the staff. Wonderful people and have kept us loyal as a result of their great customer service. Eli ROCKS!! I would suggest you have an emergency number on weekends/evenings we could call. Even if it goes into voicemail and alerts a tech - they can all back within 15 minutes to let us know if the problem can be addressed during off hours. Most people working on the sites are volunteers and do so at night and on weekends. Also - our events are generally nights and weekends too and we have had issues where we needed to identify if the problem was with ClubRunner or the facility. Reaching a person 24/7 is standard in the tech world these days. Love your platform and your people!
Source: Capterra
June 1, 2015
Dianne P.
Secretary
Civic & Social Organization, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 27, 2017

“A Rotary Club essential”

Overall10+ year subscriber/user - could not/would not be Secretary without this essential tool. The time it saves by handling the club admin stuff can then be more productively used for doing good in the community & around the world.
ProsRelatively bug-free; constantly being upgraded & enhanced; easily & quickly accessible/friendly/responsive sales & technical support. Plus they KNOW exactly what a Rotary club needs - and it delivers!
ConsCan't think of anything I dislike per se....have a"wish list" of course!
Recommendations to other buyersTake advantage of their customer support - they have your back and will help you if you're struggling as to how to do something with the product.
Source: Capterra
January 27, 2017
Susana B.
Menswear Stylist
Apparel & Fashion, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Source: Capterra
February 9, 2017

“Big improvement - Looks great!”

OverallThe Board had been considering going to another provider in order to get a snazzy, up-to-date website. But nobody wanted to take on the project or invest $ or time learning how to run it. I counseled for staying with ClubRunner solely because I knew it and I had to run it, and so they acquiesced. A couple of months later, Rotary International announced the major update to ClubRunner that was available for free to all the clubs. It was miraculous! Overnight we got a gorgeous website that works on mobile devices. I am very pleased with the improvements and the helpful customer service. I do wish the system would accept .pdf photos because that would make things easier.
ProsThe website, newsletter and emails are what I mostly use for marketing and growing membership. The Treasurer uses email to send out dues bills.
ConsI don't like having to 1) enter a Story and then 2) enter the same information as an Event on the Calendar. Big time waster.
Recommendations to other buyersClubRunner and Rotary are really a good team and helping clubs grow and function more easily.
Source: Capterra
February 9, 2017
Eric S.
Attendance Chair
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 1, 2017

“ClubRunner Excels”

OverallFrom the start of our using ClubRunner we have seen responsive improvement and useful additions, which continue in the newest release. Tracking attendance, signing up for projects and events or paying for dues and other commitments we have found no better program for our club.
ProsAutomation of the president's, secretary's and treasure's duties as well as enabling event planning and registration without hassle.
ConsMenu placement and functionality require a short training cycle.
Recommendations to other buyersTry it for your club for free - with technical support - to see if you want to ease the burden of your club management.
Source: Capterra
February 1, 2017
Susan L.
Director
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 29, 2017

“"Every day in every way, keeps getting better and better" Pink Panther”

OverallMany software programs may equal Clubrunner but no one, anywhere, equals the Canadian Customer Service. They answer promptly (if I start an email ticket I get a call within a day) and they all (a) know what they are doing and how to help Luddites like me, and (b) are unfailingly polite only as Canadians can be. Joy to work on new features because I know I have help all the way, all the time.
ProsTwo things: The usefulness of it as a repository of documents, details, and photos available only to members. And the fact that committee assignments and volunteer calendared events show up on EACH MEMBER'S newsletter (at the bottom), personalized, providing a handy reminder.
ConsSometimes the changes get ahead of the instructions.
Recommendations to other buyersThe committee module is about $100 a year and I loved it; the next three Presidents have not used it because the Club is shrinking. But for a 50 or more sized Club...the add-on modules are really useful.
Source: Capterra
January 29, 2017
CE J.
Director of Marketing
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
April 20, 2017

“Clubrunner for Rotary Clubs is a great tool”

OverallClubrunner for Rotary clubs and Rotary districts is a great communication tool. They do all the coding. Each of our members can enter their profile, send messages to the club, etc. Tech support is only a phone call away. They are very helpful and courteous. Most times, we can solve issues and questions within just a few minutes.
ProsEasy to use. We input the information and they do all the programming
ConsTakes a little studying to figure out how to organize the website.
Source: Capterra
April 20, 2017
Lindsey C.
CFO
Real Estate, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 27, 2017

“Clubrunner enables you to run the club! Imagine that!”

OverallI was first introduced to it 10 yrs ago and couldn't believe how much it assisted with the administrative headaches of running a Rotary club. And they how I could get it to pay for itself right out of the gate. Since then, clubrunner actually makes a profit for us and i was able to convince 75% of the club's in the district to sign on as well as a result of our positive experience. In a district made up of 10 different countries, 80+ clubs dispersed on 16 different islands, that was critical to helping us with effective communication. On top of all that, it's run by such nice people! I have visited their headquarters and even had a meal with their owners m, to say nothing of the encounters at conventions and conferences. Very good decision to become a clubrunner customer.
ProsThe ability to track and communicate with members with relative ease.
ConsEcommerce outaide of mainland North America would be icing on the cake
Source: Capterra
January 27, 2017
Gerard P.
Club President
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Source: Capterra
June 23, 2017

“Could not change URL for one of my subpages”

ProsOnce the user becomes familiar with the software, then it offers a lot of flexibility to build an in-depth, multi-page Web site. It allows multi-users to input info/data on different pages/screens. Editing and managing time sensitive inputs appears to be moderately uncomplicated. Once a user's experience increases, some of the software complexity may lessen
Cons1) To an inexperienced user, input and publishing appear to be very complex 2) "Drag & Drop" appears to be non-existent. This would really simplify file & image file uploading!! 3) Terminology is very confusing... 'widgets'? 4) Previews are misleading. When previewing, you get a item/page stand-alone preview, not a merged master page, draft page preview. So, when published, and you return to Home Page, it looks different perspective, size relative to the master 5) Maybe due to my inexperience, I cannot upload a Word or Excel file. I have to convert to PDF and have Adobe convert to image file. Images upload very well.
Source: Capterra
June 23, 2017
Beverly M.
District Operations Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 12, 2017

“District 5450 has used ClubRunner for 6 years - it is a great tool.”

ProsIt's easy to communicate with our District members via email, monthly newsletter and customized broadcasts. We use MyEventRunner for all of our events and registrations. The support staff is extremely helpful and responsive.
ConsOccasionally it is a little "convoluted" to edit a site page - there are many steps to get to where you need to edit.
Source: Capterra
June 12, 2017
Marilee B.
Club SecretaryF
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
June 11, 2017

“The customer representative answered my questions and was very helpful in showing on my own website”

ProsIt is easy to use. Great support. The classy way the website appears reflects well on our club. It accomplishes all we want in our website.
ConsKeeping up with all the changes can be a challenge. Also being notified as to what is new could be better. Keeping our club members up to date can be difficult on our part.
Source: Capterra
June 11, 2017
Elly C.
Web administrator
Non-Profit Organization Management, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 27, 2017

“Excellent Customer Service; Always ope to suggestions.”

OverallI have been using Clubrunner for over 15 years. I have watched them grow. In the earlier stages they were very open to suggestions and ideas from users and improved accordingly. Always pleased with the prompt response to any of our technical issues or our needs, which ae somewhat unique from the standard Rotary Club.
ProsEasy to use, Tutorials always available. Great staff response
ConsCan't think of any
Source: Capterra
January 27, 2017
Anthony S.
Office Manager
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
June 26, 2018

“It started has an "ok" program but it is improving and getting better with time.”

OverallImproving all the time to make things more user friendly and simple. When it comes to managing and organizing the club from every aspect (membership data, billing, newsletters, attendace, etc) I couldn't imagine doing it without ClubRunner. Get all members on board and jump right in.
ProsExtremely easy to send out mass communication quickly and efficiently. So convenient to have everyone information all in one place, once it is all in there. Simplifies managing all club activities.
ConsI have had trouble uploading documents or fliers I have created. Was hard at first to navigate around the site or try and quickly explain to someone else how to do something.
Reviewer Source 
Source: Capterra
June 26, 2018
Melissa B.
Executive Secretary
Non-Profit Organization Management, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 31, 2017

“The website is very easy to use and the customer service is excellent! ”

ProsIt is very easy to make website updates, send a weekly newsletter and update membership information. The calendar is also a great feature. You can do on-line registrations and easily track how many people are registered for events. It is a great product all around!
Reviewer Source 
Source: Capterra
August 31, 2017
George S.
District Governor
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Source: Capterra
June 14, 2017

“Long time use from club of 63 members and also District Secretary.”

OverallIf a club doesn't have this tool, they need it. Do it today and say your club a lot of misery with managing club and member datel
ProsFantastic customer support! Very easy to use. I have never failed to get my questions answered by staff. We frequently use EventRunner and the associated credit card vendo
Source: Capterra
June 14, 2017
Nabil B.
Webmaster
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
June 11, 2017

“Been using the product for many years now. It has evolved very nicely. ”

ProsCustomization flexibility and the support staff are first class. Company definitely listens to suggestions.
ConsDisplay between laptop and smartphone requires a lot of fine tuning. However, just saw a demo of upcoming release which will address this issue.
Source: Capterra
June 11, 2017
Ariane C.
PDG, e-secretary
Non-Profit Organization Management, Self-employed
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 28, 2017

“Satisfied user”

OverallAlthough our district resisted the use of ClubRunner for a long time, once we moved on we have never looked back. Then I convinced my club that we should get a subscription also.
ProsIntegration with RI
ConsSome items are difficult to find for the inexperienced people.
Recommendations to other buyersKeep encouraging its use with club and district members.
Source: Capterra
January 28, 2017
Elly C.
Membership Chair/Web admin
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
March 6, 2018

“Always receive very prompt replies when I have a question or problem”

ProsI like the variety of features and ease of learning new components. The frequent updates and improvements. Since my first exposure to CR in 2004, I have seen numerous changes, and issue addressed promptly.
Reviewer Source 
Source: Capterra
March 6, 2018
Lou H.
Retired
Insurance, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
February 7, 2017

“ClubRunner is the best!”

OverallClubRunner help desk is very responsive and also very helpful. We update our website at least weekly and many of our members are now using the email service to communicate with other members.
ProsIt does what I want it to.
ConsThere is definitely a learning curve...
Recommendations to other buyersNothing I would like you to print...
Source: Capterra
February 7, 2017
AJ W.
Non-Profit Organization Management, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 28, 2017

“Superb Service Club (Rotary) portal for membership management and web/communication”

OverallI have been using ClubRunner's web portal for over 10 years. It was a good product then and has constantly improved. Occasional growing/capacity pains are handled well. ClubRunner is especially suited for Rotary Clubs and Districts with a solid membership integration with Rotary International.
Source: Capterra
January 28, 2017
Mary D.
Rotary Club website, Bulletin, etc
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 11, 2017

“Sections from bulletin to website attendance - everything is well integrated”

ProsEase of use and extensive support, videos, webinars, etc. Help provided at RI Conference was very good. The customer support was exceptional. They helped solve Facebook integration issue.
Source: Capterra
June 11, 2017
Marianne K.
Club Secretary
Civic & Social Organization, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
3/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 11, 2017

“Love the features of ClubRunner”

OverallThe ability to provide feedback directly to the developers.
ProsMany features all in one place for club support. I like the support for secretaries, treasurers, and email capabilities. I also like the connectivity to RI for membership, although I still have to contact RI to straighten out inconsistencies from time to time.
ConsDifficult to create a newsletter. Too many steps to incorporate photos into the newsletter. Also, when sending an email to a group of people and expecting responses, there is no way for the recipients to do a "reply all" to the distribution.
Source: Capterra
June 11, 2017
Lon D.
Assistant Dean
Education Management, 5001-10,000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
February 9, 2017

“Great mobile app for groups”

OverallThis is a very user-friendly app for anyone needing an organizational app for a group. We've been using ClubRunner for our Rotary club for about four years now and have never had an issue with the organization or the online system. The only issue I have is with the limited features in their mobile version, though, it gives me the most important information when I need it. That said, ClubRunner has some of the best customer support I've worked with. They are very responsive, knowledgeable and willing (happy) to assist.
ProsIt has the most important information about our club when and where I need it.
ConsThe features are a bit limited.
Recommendations to other buyersGreat organization. Would work with them whenever!
Source: Capterra
February 9, 2017
David W.
Website Director
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 27, 2017

“ClubRunner - great collaboration tool ”

OverallClubRunner has been a great collaboration and membership management tool for our club. Website management is fairly easy and straightforward, and gets better with each passing upgrade. I especially like the integration with RI. Our club used the email tools on a daily basis.
Source: Capterra
January 27, 2017
Barbara B.
Contract Management (retired)
Government Administration, Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 21, 2017

“Great for Non Geeks”

OverallIn the last few years ClubRunner has vastly improved ease of use and added very useful features. Their tech support group is very responsive. I would never be able to do website design without the structure provided by ClubRunner
ProsGenerally the icons are recognizable in the edit features.
ConsThe volunteer module is not easy to understand and intuitive. Groups, tasks, etc., take a while to figure out and tailor to my needs.
Recommendations to other buyersDon't drive yourself crazy trying to find an answer in Knowledge Base because it may not be there, and the problem may not be your fault. Submit a support ticket sooner rather than later.
Source: Capterra
February 21, 2017
Naomi M.
Treasurer
Unspecified
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
February 9, 2017

“ClubRunner support staff - very helpful and pleasant”

OverallThe tutorials and webinars are helpful, but if I have to call the team to answer a question or get help, the support staff is knowledgeable and nice.
ProsIntegration with RI
ConsNo message board or blog capability
Source: Capterra
February 9, 2017
Bob M.
Assistant Governor
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 11, 2017

“Love working with Club Runner - Product, Support, Functionality & Ease of use”

ProsEverything is a PRO for Club Runner. I really enjoy it's Flexible, the professional look, Ease of Use and it's friendliness with power users
Source: Capterra
June 11, 2017
Derrick M.
Secretary
Non-Profit Organization Management, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 29, 2017

“Rotary Club of Maryborough (Vic)”

OverallUse ClubRunner every day as Secretary of my Club and have found it to be a wonderful support to my position.
ProsEase of use
ConsProblem with "Email Message Centre" when using Microsoft Edge
Source: Capterra
January 29, 2017
Jennifer P.
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Source: Capterra
February 20, 2017

“Club Runner Rocks!”

OverallFirst, let me say, "I'm not very computer savvy" so any difficulties I have with using this software is not the fault of the software! Secondly, let me say that our club's mean age is probably 60-70 years of age, so getting members to go to our website isn't easy. I love the look of our webpage. While I haven't figured out how to edit some of the information to be more local, it looks professional! The general information provided, is great. The software integrates with other sites that use it seamlessly, reducing the amount of work I have to do! For example, what I enter into our site automatically uploads to the District site. Since using CR, I've been able to put out a couple of Newsletters, which my club members enjoyed. The templates make it quite easy and they look GREAT. I've been able to upload documents and love all the little extras each module provides (e.g., attendance stats, birthdays, etc.), which can be used anywhere. I love that members can go online and update their profiles, as needed. I'm getting the rest of my Board to take a look at the modules related to them and hope they will find it a simpler way to share information as well. CR is an excellent investment! I highly recommend it.
Source: Capterra
February 20, 2017
Ken B.
Club Secretaty
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
January 27, 2017

“An essential tool for our Club”

OverallI use ClubRunner every day. I can't imagine being without it. Attendance records, eBulletin and committee management are the most important functions for me.
Source: Capterra
January 27, 2017
Ron R.
retired
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 23, 2018

“I use ClubRunner every week for my president's newsletter and it is so easy to use. ”

OverallGood stuff that is responsive to our needs.
ProsI like that it gives me all the information that I need in one easy application, from membership to attendance. It is a complete website that I can't imagine changing.
ConsI haven't had any problems with it. In a very few easy strokes, I can get all that I need. As club president, I realize how important it is to have good software for our Rotary Club.
Reviewer Source 
Source: Capterra
June 23, 2018
Dennis S.
Partner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 12, 2017

“great program that even simple computer users can use effectively”

ProsSimple, easy to access, good modules, great for storage of club history. CubRunner provides excellent support when you need it, you can talk live with a representative who are respectful and helpful. Cannot imagine promoting the club's activities without ClubRunner.
ConsSome features are difficult but mostly accessible. Although it is simple to understand, it could be made to be a bit easier to use.
Source: Capterra
June 12, 2017
Brenda T.
Retired
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 31, 2017

“Member since 2009”

OverallI have used ClubRunner both at the District and Club level. I appreciate the continued updates and response to suggestions. Whenever calling directly I am always pleased with the great service and helpfulness I receive. I would definitely recommend ClubRunner to other Rotary Clubs. Our District has 100% participation.
ProsMembership module
ConsSome difficulty when using new modules. Not always intuitive.
Recommendations to other buyersUse the Help or Support module - don't get frustrated by trying to do it yourself.
Source: Capterra
January 31, 2017
Brenda S.
President
Wholesale, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 27, 2017

“Everything you need is here.”

OverallI've been managing our Rotary club runner page for five years. It has so many features that are valuable to our BOD and our membership. I am appreciative that they have added new, more modern templates that give a streamlined look. Customer support has always been attentive and timely. Great service, great product.
ProsFeatures and functionality,, customer support.
ConsTemplates can look dated, but the new update gave some wonderful modern options. They are always improving.
Source: Capterra
January 27, 2017
Jim G.
District Governor 2015-16
Unspecified
Used the software for: Unspecified
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
May 27, 2015

“I have been using Clubrunner since 2007 at the club level and more recently, the District version”

OverallI have been a fan of Clubrunner since I first experienced it and have promoted it around the district for some time. While it is considered just a "website" by some, it is really a Rotary Club and District Information and communication management tool that has the potential to make the work of running a club or district much more efficient and effective. The software has gotten even more powerful over the years and the level of integration with RI has really helped make the case for its use. It would be even better if there were even deeper integration (common login credentials with RI and integration with Rotary Club Central) so that Rotarians had seamless access to the information. Clubrunner support has been second to none in my experience. Problems are quickly resolved and I have regularly gotten direct calls from the company to help me through issues that I have had. They are always open to suggestions and have implemented changes as a result of user comments. I look forward to continuing to work with the software and help clubs and my district make best use of the system. It is one of my "service" avenues for Rotary and part of my "gift to the world"
Source: Capterra
May 27, 2015
Heather R.
President
Non-Profit Organization Management, 51-200 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 17, 2018

“Far exceeded my expectations for an amazing value to clubs”

OverallI rave about this platform to people I know far and wide. Love it and highly recommend it!
ProsI love the intuitive platform and the customer service is out of this world. I peppered ClubRunner with dozens of questions as my Club evaluated this platform, and I was answered with courteous and speedy replies every single time. The concept of a database designed just for service clubs is brilliant, and ClubRunner has executed it very well.
Consthe newsletter layout format is a bit hard to work with, but I think people who have worked with templates before may find it easier (it was new to me). I was still able to figure it out without too much trouble, but took a little while the first time.
Reviewer Source 
Source: Capterra
September 17, 2018
Geoff J.
Web Administrator
Fund-Raising, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
9/10
Source: Capterra
February 12, 2017

“Great Website Software for a Service Club”

OverallI have been using Clubrunner for our Rotary Club web presence for several years and it has developed into a very easy to use and highly functional tool that has made by job quick and easy. I can update our web site with 3 or 4 new stories and and the same time provide stories for our weekly newsletter in less than half an hour.
ProsEasy to use, functional and efficient
ConsCan occasionally be a little slow in moving between modules, but this is improving
Source: Capterra
February 12, 2017
Michael B.
Webmaster 2009-2015
Unspecified
Used the software for: Unspecified
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Source: Capterra
June 19, 2015

“Simple - Reliable - Worth its Price”

OverallThe Bozeman Sunrise Rotary Club relies heavily upon the functionality and reliability of Clubrunner and its parent company, Doxess, for managing our 100+ volunteer members. The more our members come to learn of the features found in the system, they more informed and engaged they become, helping us do better work in our community. We especially like the new Attendance 3.0 system for tracking attendance for our host club and related Satellite Club. From an administration and management standpoint, their back-end intranet is simple, and continually evolves to offer newer and more efficient ways to accomplish repetitive tasks. For the price, they offer a decent mix of flexible templates, widgets, tools and options for Rotary Clubs of most every size and sophistication. And, if and when a club member or administrator encounters an issue requiring their support, the CR tech department usually responds within a few hours with a solution to our problem, never letting it go unresolved. We have been very pleased for over 6 years utilizing their system and its various upgrades. Clubrunner is highly recommended by our members and administrator volunteers.
Source: Capterra
June 19, 2015
Holly F.
Sales manager
Internet, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
January 31, 2017

“Makes Thing Easy”

OverallHaving the ability to manage our website, our member communications and e-newsletter all in one place is great! Attendance with integration to Rotary International is another time saver. My only issue with Clubrunner is the expansion and the navigation becoming a bit combersome but hope that in future the navigation will also be streamlined.
ProsAll our needs are in one place
ConsNavigation has gotten confusing with new and beta products
Source: Capterra
January 31, 2017