Doxess

ClubRunner

4.5 / 5 131 reviews

Who Uses This Software?

ClubRunner enables non-profits, boards, service clubs, chambers, and associations of all sizes to build their web presence, improve membership collaboration, automate administration and boost PR.


Average Ratings

131 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $16.95/month
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Doxess
  • site.clubrunner.ca/
  • Founded 2003
  • Canada

About ClubRunner

ClubRunner is the award-winning membership management and communication platform that has impacted hundreds of thousands of people worldwide. Better organize your club, improve your communication, and empower people to connect together, communicate online, and collaborate towards higher goals. ClubRunner today has customers in over 30 countries worldwide and offer its software in multiple languages.


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ClubRunner Features

  • Attendance Tracking
  • Billing & Invoicing
  • Check-in Manager
  • Contract Management
  • Employee Management
  • Event Management
  • Inventory Management
  • Marketing Management
  • Member Portal
  • Membership Management
  • Payment Processing
  • Point of Sale (POS)
  • Approval Process Control
  • Document Management
  • Indexing
  • Permission Management
  • Rich Text Editor
  • Rule Based Publishing
  • Search
  • SEO Management
  • Template Creation
  • Version Control
  • Campaign Management
  • Donation Tracking
  • Donor Database
  • Event Management
  • Gift Management
  • Grant Management
  • In-Kind Donations
  • Matching Donations
  • Mobile Donations
  • Online Donations
  • Pledge Management
  • Receipts / Statements
  • Recurring Donations
  • Volunteer Management
  • Application Management
  • Association Membership
  • Automatic Renewals
  • Club Membership
  • Committee Management
  • Dues Management
  • Email Marketing
  • Event Management
  • Gym Membership
  • Jobs Board
  • Member Database
  • Member Directory
  • Member Portal
  • Nonprofit Membership
  • Payment Processing
  • Website Management
  • Attendance Management
  • Calendar Management
  • Event Management
  • Group Management
  • Member Directory
  • Membership Management
  • Recognition Management
  • Registration Management
  • Scheduling
  • Self Service Portal
  • Training Management
  • Volunteer Profiles

ClubRunner Reviews Recently Reviewed!


This platform does a very good job handling all the essential tasks any Rotary club would need.

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ClubRunner can handle many of the essential day-to-day tasks that Rotary clubs need to accomplish but it's greatest value is less obvious: it offers continuity of management in an environment where the management team can change from year to year.
That said, it's strengths include:
+ An Attendance Module that takes minutes to update but offers useful reports on individuals as well as overall club performance.
+ Membership records include a wealth of information
+ Email communication to club membership, custom lists, officers and committee members are easy to set up and send
+ Committee Management Module takes the committee experience to the next level.
+ Excellent support team and pretty good documentation

Cons: Any platform that is designed to be used by both beginners and experienced users will never make everyone happy. They tend to include compromises and limits.
A few of the negatives include:
+Volunteers Module is not intuitive to set up
+ Newsletter/Bulletin Module is hard grasp. It may be trying to do too much.
+ Custom Reports are still a mystery to me.
+ It needs an image editing component that will allow users to easily add captions to photos.

Overall: As a district website administrator, I appreciate the flexibility the design function allows me to customize the home page to reflect the personality and message of the District Governor. I can fairly easily change the page as DG terms change.
As a club website administrator, I can easily update the content as new events and promotions come to the fore.
As a club secretary, I can get on top of the administrative tasks that can't be allowed to fall behind.

Invaluable if you need to maintain member database!

Jan 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Stated above

Cons: Occasionally what I am trying to do is not clearly found.
Wish the member dues billing section was more flexible.

Overall: Have been secretary of our club for years, actually dating back to when some people didn't have email!
Features I use frequently:
MEMBER DATABASE is so great! Easy to use and members can update their own data! I can run reports with ease, particularly the annual ones for member data such as average member age, honorary, attendance exempt, etc. I can also send out an invitation to members to request them to review and update their own profiles, either global invitation or just to specific members.
Members no longer call me to ask for another member's contact info! They look it up themselves! (THIS is worth the money alone!)
EVENTS: Create your event, invite everyone, they respond and you print out your attendance list for ordering supplies/seats. Of course this only works well when members respond but Clubrunner makes it easy to send repeat invitations to members to virtually beat them about the heads and shoulders. You can also choose member types such as 'only send to non responders.' No sense haranguing the people who have already responded!
FRIEND LIST: How many times have you heard from a spouse, "I just found out about this event yesterday"? Any interested spouses can be added to a 'friends' list and you can also include them when you send out interesting emails. Also include people like your ADG and DG, for Really Important Events that you would like to invite them to.
EMAIL: So easy to use the email communication that several committee members of the Club have sent emails out on their own, without instruction! Easy to select 'recipients' for some or all. Sometimes I email through Clubrunner, and other times I....
DOWNLOAD MEMBER DATA: I LOVE this feature. I have a presaved report for generating email addresses and then I sometimes email from my personal account. I have also used this feature to calculate most recent members, longest members, sponsor lists, classification lists, etc. By downloading into excel, you can sort the data any way you need!
BIRTHDAY/ANNIVERSARY: You can run reports to help to recognize member birthdays and club anniversaries.
RI Integration! YAY! No separate data entry!
This software is very powerful and yet fairly simple to use. If I become stymied, I submit a 'support ticket' and receive a response within 18-30 hours. One time that I submitted a security issue, they corrected their software that same day! I have been thrilled to use this software to help us keep our club organized.

Recommendations to other buyers: Worth the money for Clubs.

Long time member has used ClubRunner for years at both the club and district levels.

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I used the email system many times at the district level, along with finding and serving member info among the clubs in the district. I liked the district officer chart and the services that spun off that. I really like the document vault at the club level. We used to hold massive amounts in a cloud account, which is largely lost now for a variety of issues. Using ClubRunner to perform most of these functions electronically; and we used to store from paper records that were hard to retrieve -- all of this is good.

Cons: It took many of us a while to: 1) switch to computer data entry; and 2) grow comfortable with paying money for a service we never used before. It took a mind shift, and a step back to survey what the advantages might be. The advantages were not clear when we first got started using a paid computer service. It wasn't until I was club president in 2007-08 to see what a sorry lack of information existed between my club, our district and our International headquarters -- and our club was just down the street from the International headquarters.

Overall: I've been a Rotarian since 1984. I've been involved both at the club and district level as we began to upgrade to a common computerized service function. Our district chose ClubRunner, and I've been involved with it since 2007. I am well familiar with club independent websites and their inability to keep up with changing technologies and their uselessness once key members left the club. Pre-ClubRunner efforts gave me less than desirable on-line experiences.

ClubRunner changed all this. It took some time to learn the system, but I'm pleased that they have continued to upgrade their service, expand their service, and provide a variety of training tools to learn how to use the system. I was one of the system administrators in my district, and I found it easy to find and use the different tools available dealing with many of the aspects of the system. As an officer of my club, I found it easy to service the functions I needed there.

I ran into occasional snags along the way, but they were usually cleared up quickly.

Generally, I am very pleased with ClubRunner. I'm glad all the clubs in my district use it too. I don't use it on a daily basis like I have in the past, but I'm pleased to still see additions to service over time, and efforts being made to make the system more user friendly and more useful.

Thanks.

Recommendations to other buyers: Use ClubRunner, the system. Learn how to use it quickly & use it for all your club functions. Integrate data with Rotary International freely. Make sure your member data and contact information is complete. Make sure that your club officers and committee chairs are up to date every Rotary year, or the Club President will get the email traffic for everybody and everything from everywhere, and will find little time to do his job -- as a Rotary Club officer or in his/her career. This is just a tool, and for some, it can be confusing. Using the videos, and having your committee chairs get involved using it for their functions will expand your data base and its value quickly. Be willing to ask questions of the experienced volunteers within the district.

A terrific tool !

Apr 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it makes clubs look like they are great at web design. The availability of images and tools that are common in Rotary worldwide.

Cons: There is so much to learn about ClubRunner that as a volunteer you feel sometimes that you have simply touched the tip of the iceberg of its capacity. But the flip side is you can get something posted with relative ease with little understanding of how you did it ;-)

Overall: We have been with Clubrunner since 2010 in its early days with Rotary clubs. The Clubrunner team has been incredibly responsive to Rotary clubs worldwide to adapt their software to meet our needs. We have seen a tremendous enhancement in the software over the years. Two of us began working with the product with little to no experience and have, with the new software, been able to develop a professional looking website that is interesting and engaging to those both within the Rotary community but also to those outside of Rotary. What a great marketing tool for clubs. We find the online tutorials are very helpful especially for new members learning how the site works. Keep up the great work!.

Recommendations to other buyers: Encourage several members in your club to learn about various aspects of the website. Use the website to encourage those in your local community want to become more involved.

ClubRunner-Every Club Should have One!

Jan 28, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Well designed, well targeted, cost effective, world wide application and integrated with rotary.org.

Cons: Event management, eCommerce and Meeting Responsibility modules let the software down

Overall: I have now been using ClubRunner at Club and District level for four years and rate it as well above average. It is a very good, cost effective, software designed with a clear understanding of Rotary and capable of application world wide. For the beginner and regular users help is never very far away (videos, FAQ's etc and an outstanding Customer service team). If it's used properly, ClubRunner can streamline Club and District administration and eliminate double handling through the ability to seamlessly integrate with My Rotary (rotary.org). My own experience (and that of others) is that it takes a while to get comfortable with the software and to understand how powerful and far reaching it is. But I think that this is mostly due to a lack of exposure to computing rather than a high degree of difficulty in using the software. Of course there's always room for improvement especially with the Event management, eCommerce and Meeting Responsibilities modules, but my impression is that the creators are well aware of and accept this reality and are committed to constant improvement. Every Club should have one!

Recommendations to other buyers: Every Club should have one.

The Foundation to Effective Club and District Success

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to communicate with members, either individually or in total, about everything that members, clubs and leadership is doing in Service Above Self. It is getting easier and faster to deploy and the tech support department is one of the best I have ever dealt with in my career, both inside and outside of Rotary.

Cons: Lack of image editing, sharing stories and events between clubs and the district with some form of a widget, lack of a blog or discussion group function.

Overall: I first used ClubRunner in 2012-13 as incoming president of my club. It allowed me to build a member database, communicate more effectively and tell the Rotary story. In the next few years, I helped 30 clubs migrate to ClubRunner in our district. The ability to manage membership, communications and integration with clubs and RI has made an incredible difference in just a few short years. As we support our clubs in utilizing technology to forward the Rotary mission, ClubRunner will be the foundation of our strategy.

Recommendations to other buyers: If you have any difficulty accomplishing something, call tech support. They will provide the assistance necessary and they are always listening to how to improve the product.

Our Rotary group has used ClubRunner for the past three years and I serve as the club webmaster.

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: For the average user ClubRunner is a very user-friendly management system in most regards. It is easy to log into and then easy to find the membership area, which our members use most often. In addition, activities like updating a Profile or sending an email are quite simple to do for even the most technologically challenged individuals in the club. From a webmaster's perspective, I have found it very easy (mostly) to update the website, including things like adding new widgets to the Home Page or changing the layout and look of the site as well as changing the Home Page banner and logos. In addition, it is rather simple to create photo albums and add photos to them and build in stories and/or newsletters. All in all a very user-friendly program.

Cons: There are times when the system doesn't do what you expect it to do. For example, removing photo albums from the Home Page is not very intuitive and sometimes doesn't seem to work. And if you only change the overall look once a year, it can be challenging to "remember" how to do it. Once into the Designer it gets much easier.

Overall: It is a management system with design capabilities so all I have to do is click on the appropriate buttons and things happen for me. In addition, it keeps up-to-date with latest trends in design and functionality so I don't have to.

Tremendous platform for all concerned!

Jan 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly. Always progressing.

Cons: Sometimes you find things through trial and error that is not in any training or brochure . . . but that is true with any software.

Overall: Our Club partnered with the District to go online first with ClubRunner over 6 1/2 years ago. Version 3.0 was much needed and the programmers did a good job with its release! The platform is user friendly for EVERYONE. The absoultely amazing support staff is always friendly, helpful, good listeners (even when you are having a bad day totally unrelated to technology!) and open to new ideas for the system. When talking to Clubs to get them to go onboard with ClubRunner, I refer to the staff as our ClubRunner GURU Team! They help from the most basic issues to the most complex matters. They have helped me with tools to teach our clubs in the field, at Assemblies, etc. to get them started and keep the District as a whole moving forward with the platform.

Recommendations to other buyers: Rely on help from the support team. They have helped me move forward and keep learning new ways to use the platform.

Excellent Product, A Little Klugy

Jan 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: District & RI integration, Email system, Events system

Cons: The admin page and tabs - it's confusing and I use it ALL the time. Also the Contacts module needs be be more robust (source options other than member names, comments field, etc).

Also, the old "Friends" list was supposed to be rolled into the new friends in the Contacts module. When will that happen? I REALLY don't want to have to re-enter those names!

Overall: I use Clubrunner extensively (website maintenance, communication, contacts database, events and more). I wish the Contacts database was more robust: a comments area, source option (other than a member referral), etc. Uploading photos is also sometimes a bit awkward. But the integration with the district and RI is great and for someone with ZERO web design ability or experience I was able to put together a very nice looking and functioning page.

Recommendations to other buyers: Be sure to watch the tutorials - they help!

Clubrunner is essential

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Storage of files and its web presence. Also the ability to use it to manage all aspects of the club activities

Cons: The limitations of distribution lists for email/

Overall: Being secretary for 2 years I have used club runner constantly over that time.

I love the way it can store all the club documents and make them available to club members and also public if required. The front page is simple in design and easy to manage which aids in the promotion of the club.

It also aids the management of all of the other club activities. Membership data, billing, attendance, email, events with easy to manage security. Managing club positions is also very handy.

Our club would be lost without it.

I recommend it to all Rotary Clubs and feel that it is almost a mandatory requirement.

Go get it

Recommendations to other buyers: Its a must for managing the club

ClubRunner Service gets a 10

Jun 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The flexibility of moving around the whole program through the tabs environment. Having a lot of the information in video format available on Youtube rather than going through the help section makes things quick and easy to research.

Cons: Learning how to move around the tabs environment.

Overall: Having used ClubRunner for almost 10 years as a Rotarion it wasn`t until recently that I asked the District support team some questions about communicating a newer program to our District Clubs. I not only got a quick reply, I received suggestions on how to proceed. The collaboration between myself and staff was excellent. The result was a revision to the program that will help all Rotary Districts.

Recommendations to other buyers: Ask question of the help desk and check out Youtube

I have enjoyed seeing and using the improvements to ClubRunner (District Site.

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: District features are easy to use. Reports are easy to generate. Communication module is effective and there are many other useful features.

Cons: There are a few minor changes that could be made to MyEventRunner, such as ease of report generation and name tag prep. Instruction Manual could be more detailed. ClubRunner: Generating Directories needs some work - the Directory is not available until the day after it is requested, and some of them do not contain the information shown on the Directory page.

Overall: Ability to communicate with the District and update the Website. The improvements to the ClubRunner Website and ability to customize are excellent.

Excellent! Continually improving the platform and willing to apply ideas from users.

Jun 01, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The first two versions were clunky. There are still a few areas that need improvement and our service tech constantly listens to ideas - he put in a suggestion just today I made regarding the photo albums on site pages. It's the little things that go a long way.

We had a few problems when you changed the email platform - it was a major issue and is now partially corrected but we are still monitoring the issues with the tech.

The staff is a real asset - they are easy to work with and accommodating, well versed and friendly!

I like the advancements you are making - we plan to upload our own CSS code in the near future. This will give us much more flexibility and get us out of the "boxy/cluttered" look the site has using the templates.

Continually improving is a huge asset. If the site elements do not move forward the site becomes stagnate very quickly . The integration with RI is wonderful.

The fact that you are Rotarian's and give back part of the profits to the RI Foundation is a real plus for us - we like to do business with other Rotarian's and those who are contributors to our causes. Thank you for this!

Again, I cannot say enough good things about the staff. Wonderful people and have kept us loyal as a result of their great customer service. Eli ROCKS!!

I would suggest you have an emergency number on weekends/evenings we could call. Even if it goes into voicemail and alerts a tech - they can all back within 15 minutes to let us know if the problem can be addressed during off hours. Most people working on the sites are volunteers and do so at night and on weekends. Also - our events are generally nights and weekends too and we have had issues where we needed to identify if the problem was with ClubRunner or the facility. Reaching a person 24/7 is standard in the tech world these days.

Love your platform and your people!

A Rotary Club essential

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Relatively bug-free; constantly being upgraded & enhanced; easily & quickly accessible/friendly/responsive sales & technical support. Plus they KNOW exactly what a Rotary club needs - and it delivers!

Cons: Can't think of anything I dislike per se....have a"wish list" of course!

Overall: 10+ year subscriber/user - could not/would not be Secretary without this essential tool. The time it saves by handling the club admin stuff can then be more productively used for doing good in the community & around the world.

Recommendations to other buyers: Take advantage of their customer support - they have your back and will help you if you're struggling as to how to do something with the product.

Love My Clubrunner!

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use. Once you know the basics, you can run with it.

Cons: Just waiting for other parts of the website to catch up with rest of it - to have the same characteristics as the other parts - Meeting responsibilities for instance.

Overall: The basic concept is easy to understand and retain. Any questions I have, I call customer support and they have the answers! I use the software everyday maintaining the Rotary Club's website and producing the bulletin, and sending out communications.

Recommendations to other buyers: Not at this time that I can think of. I can't stress enough how much I appreciate customer support. When I do call them they are there with the answers.

Big improvement - Looks great!

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The website, newsletter and emails are what I mostly use for marketing and growing membership.
The Treasurer uses email to send out dues bills.

Cons: I don't like having to 1) enter a Story and then 2) enter the same information as an Event on the Calendar. Big time waster.

Overall: The Board had been considering going to another provider in order to get a snazzy, up-to-date website. But nobody wanted to take on the project or invest $ or time learning how to run it. I counseled for staying with ClubRunner solely because I knew it and I had to run it, and so they acquiesced. A couple of months later, Rotary International announced the major update to ClubRunner that was available for free to all the clubs. It was miraculous! Overnight we got a gorgeous website that works on mobile devices. I am very pleased with the improvements and the helpful customer service. I do wish the system would accept .pdf photos because that would make things easier.

Recommendations to other buyers: ClubRunner and Rotary are really a good team and helping clubs grow and function more easily.

ClubRunner Excels

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automation of the president's, secretary's and treasure's duties as well as enabling event planning and registration without hassle.

Cons: Menu placement and functionality require a short training cycle.

Overall: From the start of our using ClubRunner we have seen responsive improvement and useful additions, which continue in the newest release. Tracking attendance, signing up for projects and events or paying for dues and other commitments we have found no better program for our club.

Recommendations to other buyers: Try it for your club for free - with technical support - to see if you want to ease the burden of your club management.

Great tool for Rotary Clubs

Feb 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use. Low learning curve. Anyone in the club can manage the site.

Cons: Some of the features for creating the sites are not very intuitive. But, with their support, you can easily set up your sites

Overall: This is a great tool for Rotary clubs and Rotary districts. It will help eliminate a lot of reporting to Rotary International. It also provides the clubs and districts with a website. Easily communicate with club and district members. Customize the website to suite your club or district. Tech support is great.

Recommendations to other buyers: Call tech support. They are there to help.

"Every day in every way, keeps getting better and better" Pink Panther

Jan 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Two things: The usefulness of it as a repository of documents, details, and photos available only to members. And the fact that committee assignments and volunteer calendared events show up on EACH MEMBER'S newsletter (at the bottom), personalized, providing a handy reminder.

Cons: Sometimes the changes get ahead of the instructions.

Overall: Many software programs may equal Clubrunner but no one, anywhere, equals the Canadian Customer Service. They answer promptly (if I start an email ticket I get a call within a day) and they all (a) know what they are doing and how to help Luddites like me, and (b) are unfailingly polite only as Canadians can be. Joy to work on new features because I know I have help all the way, all the time.

Recommendations to other buyers: The committee module is about $100 a year and I loved it; the next three Presidents have not used it because the Club is shrinking. But for a 50 or more sized Club...the add-on modules are really useful.

Clubrunner enables you to run the club! Imagine that!

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to track and communicate with members with relative ease.

Cons: Ecommerce outaide of mainland North America would be icing on the cake

Overall: I was first introduced to it 10 yrs ago and couldn't believe how much it assisted with the administrative headaches of running a Rotary club. And they how I could get it to pay for itself right out of the gate. Since then, clubrunner actually makes a profit for us and i was able to convince 75% of the club's in the district to sign on as well as a result of our positive experience. In a district made up of 10 different countries, 80+ clubs dispersed on 16 different islands, that was critical to helping us with effective communication. On top of all that, it's run by such nice people! I have visited their headquarters and even had a meal with their owners m, to say nothing of the encounters at conventions and conferences. Very good decision to become a clubrunner customer.

Clubrunner for Rotary Clubs is a great tool

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy to use. We input the information and they do all the programming

Cons: Takes a little studying to figure out how to organize the website.

Overall: Clubrunner for Rotary clubs and Rotary districts is a great communication tool. They do all the coding. Each of our members can enter their profile, send messages to the club, etc.
Tech support is only a phone call away. They are very helpful and courteous. Most times, we can solve issues and questions within just a few minutes.

District 5450 has used ClubRunner for 6 years - it is a great tool.

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to communicate with our District members via email, monthly newsletter and customized broadcasts. We use MyEventRunner for all of our events and registrations. The support staff is extremely helpful and responsive.

Cons: Occasionally it is a little "convoluted" to edit a site page - there are many steps to get to where you need to edit.

Could not change URL for one of my subpages

Jun 23, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Once the user becomes familiar with the software, then it offers a lot of flexibility to build an in-depth, multi-page Web site. It allows multi-users to input info/data on different pages/screens. Editing and managing time sensitive inputs appears to be moderately uncomplicated. Once a user's experience increases, some of the software complexity may lessen

Cons: 1) To an inexperienced user, input and publishing appear to be very complex
2) "Drag & Drop" appears to be non-existent. This would really simplify file & image file uploading!!
3) Terminology is very confusing... 'widgets'?
4) Previews are misleading. When previewing, you get a item/page stand-alone preview, not a merged master page, draft page preview. So, when published, and you return to Home Page, it looks different perspective, size relative to the master
5) Maybe due to my inexperience, I cannot upload a Word or Excel file. I have to convert to PDF and have Adobe convert to image file. Images upload very well.

Excellent Customer Service; Always ope to suggestions.

Jan 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, Tutorials always available. Great staff response

Cons: Can't think of any

Overall: I have been using Clubrunner for over 15 years. I have watched them grow. In the earlier stages they were very open to suggestions and ideas from users and improved accordingly. Always pleased with the prompt response to any of our technical issues or our needs, which ae somewhat unique from the standard Rotary Club.

The customer representative answered my questions and was very helpful in showing on my own website

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is easy to use. Great support. The classy way the website appears reflects well on our club.
It accomplishes all we want in our website.

Cons: Keeping up with all the changes can be a challenge. Also being notified as to what is new could be better. Keeping our club members up to date can be difficult on our part.

Long time use from club of 63 members and also District Secretary.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Fantastic customer support! Very easy to use. I have never failed to get my questions answered by staff. We frequently use EventRunner and the associated credit card vendo

Overall: If a club doesn't have this tool, they need it. Do it today and say your club a lot of misery with managing club and member datel

The website is very easy to use and the customer service is excellent!

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to make website updates, send a weekly newsletter and update membership information. The calendar is also a great feature. You can do on-line registrations and easily track how many people are registered for events. It is a great product all around!

It started has an "ok" program but it is improving and getting better with time.

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Extremely easy to send out mass communication quickly and efficiently. So convenient to have everyone information all in one place, once it is all in there. Simplifies managing all club activities.

Cons: I have had trouble uploading documents or fliers I have created. Was hard at first to navigate around the site or try and quickly explain to someone else how to do something.

Overall: Improving all the time to make things more user friendly and simple. When it comes to managing and organizing the club from every aspect (membership data, billing, newsletters, attendace, etc) I couldn't imagine doing it without ClubRunner. Get all members on board and jump right in.

Satisfied user

Jan 28, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integration with RI

Cons: Some items are difficult to find for the inexperienced people.

Overall: Although our district resisted the use of ClubRunner for a long time, once we moved on we have never looked back. Then I convinced my club that we should get a subscription also.

Recommendations to other buyers: Keep encouraging its use with club and district members.

Been using the product for many years now. It has evolved very nicely.

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customization flexibility and the support staff are first class. Company definitely listens to suggestions.

Cons: Display between laptop and smartphone requires a lot of fine tuning. However, just saw a demo of upcoming release which will address this issue.

Great Organization

Feb 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use

Cons: Some times they do not have what we are looking for at the time, but they take the info and report to their management.

Overall: I have enjoyed nothing but great help and advice from this organization and their staff is great also.
Easy to contact and they really understand your need.

Recommendations to other buyers: Nope

ClubRunner is the best!

Feb 07, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It does what I want it to.

Cons: There is definitely a learning curve...

Overall: ClubRunner help desk is very responsive and also very helpful. We update our website at least weekly and many of our members are now using the email service to communicate with other members.

Recommendations to other buyers: Nothing I would like you to print...

Always receive very prompt replies when I have a question or problem

Mar 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the variety of features and ease of learning new components. The frequent updates and improvements. Since my first exposure to CR in 2004, I have seen numerous changes, and issue addressed promptly.

Superb Service Club (Rotary) portal for membership management and web/communication

Jan 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been using ClubRunner's web portal for over 10 years. It was a good product then and has constantly improved. Occasional growing/capacity pains are handled well. ClubRunner is especially suited for Rotary Clubs and Districts with a solid membership integration with Rotary International.

ClubRunner - great collaboration tool

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: ClubRunner has been a great collaboration and membership management tool for our club. Website management is fairly easy and straightforward, and gets better with each passing upgrade. I especially like the integration with RI. Our club used the email tools on a daily basis.

Love the features of ClubRunner

Jun 11, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Many features all in one place for club support. I like the support for secretaries, treasurers, and email capabilities. I also like the connectivity to RI for membership, although I still have to contact RI to straighten out inconsistencies from time to time.

Cons: Difficult to create a newsletter. Too many steps to incorporate photos into the newsletter. Also, when sending an email to a group of people and expecting responses, there is no way for the recipients to do a "reply all" to the distribution.

Overall: The ability to provide feedback directly to the developers.

Great mobile app for groups

Feb 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It has the most important information about our club when and where I need it.

Cons: The features are a bit limited.

Overall: This is a very user-friendly app for anyone needing an organizational app for a group. We've been using ClubRunner for our Rotary club for about four years now and have never had an issue with the organization or the online system. The only issue I have is with the limited features in their mobile version, though, it gives me the most important information when I need it. That said, ClubRunner has some of the best customer support I've worked with. They are very responsive, knowledgeable and willing (happy) to assist.

Recommendations to other buyers: Great organization. Would work with them whenever!

Sections from bulletin to website attendance - everything is well integrated

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and extensive support, videos, webinars, etc. Help provided at RI Conference was very good. The customer support was exceptional. They helped solve Facebook integration issue.

ClubRunner support staff - very helpful and pleasant

Feb 09, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with RI

Cons: No message board or blog capability

Overall: The tutorials and webinars are helpful, but if I have to call the team to answer a question or get help, the support staff is knowledgeable and nice.

Great for Non Geeks

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Generally the icons are recognizable in the edit features.

Cons: The volunteer module is not easy to understand and intuitive. Groups, tasks, etc., take a while to figure out and tailor to my needs.

Overall: In the last few years ClubRunner has vastly improved ease of use and added very useful features. Their tech support group is very responsive. I would never be able to do website design without the structure provided by ClubRunner

Recommendations to other buyers: Don't drive yourself crazy trying to find an answer in Knowledge Base because it may not be there, and the problem may not be your fault. Submit a support ticket sooner rather than later.

Love working with Club Runner - Product, Support, Functionality & Ease of use

Jun 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is a PRO for Club Runner. I really enjoy it's Flexible, the professional look, Ease of Use and it's friendliness with power users

Rotary Club of Maryborough (Vic)

Jan 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Cons: Problem with "Email Message Centre" when using Microsoft Edge

Overall: Use ClubRunner every day as Secretary of my Club and have found it to be a wonderful support to my position.

An essential tool for our Club

Jan 27, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I use ClubRunner every day. I can't imagine being without it. Attendance records, eBulletin and committee management are the most important functions for me.

Club Runner Rocks!

Feb 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: First, let me say, "I'm not very computer savvy" so any difficulties I have with using this software is not the fault of the software! Secondly, let me say that our club's mean age is probably 60-70 years of age, so getting members to go to our website isn't easy. I love the look of our webpage. While I haven't figured out how to edit some of the information to be more local, it looks professional! The general information provided, is great. The software integrates with other sites that use it seamlessly, reducing the amount of work I have to do! For example, what I enter into our site automatically uploads to the District site. Since using CR, I've been able to put out a couple of Newsletters, which my club members enjoyed. The templates make it quite easy and they look GREAT. I've been able to upload documents and love all the little extras each module provides (e.g., attendance stats, birthdays, etc.), which can be used anywhere. I love that members can go online and update their profiles, as needed. I'm getting the rest of my Board to take a look at the modules related to them and hope they will find it a simpler way to share information as well. CR is an excellent investment! I highly recommend it.

It is frustrating.

Jun 02, 2015
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: My biggest involvement is maintaining members' records, attendance and the bulletin.
I do well with members' records (although there is some info RI-CAS allowed us that ClubRunner does not--children's names, an ability to add comments about the member). Last August I was asked to take over the bulletin and I find it very confusing--even when I do the same things I don't get the same results, and I do not understand how it works.
I am now working with new version of attendance and while I see it does give us more information, it is more complicated--5 pages of names instead of one single. And for new make-up system, again, it is more complicated and I was able to get the information I needed when I used the old system.
We are trying to get our members to use and be comfortable with ClubRunner but many find it confusing and complicating and overwhelming.
What we need and what we are working on is to have a member of our Club be the 'champion' and become totally familiar with ClubRunner in order to teach the rest.
I have joined Webinars and also read much of the information provided.
I give the highest marks to your Support staff...they have been very helpful and patient from the start of our Club using ClubRunner.

great program that even simple computer users can use effectively

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, easy to access, good modules, great for storage of club history. CubRunner provides excellent support when you need it, you can talk live with a representative who are respectful and helpful. Cannot imagine promoting the club's activities without ClubRunner.

Cons: Some features are difficult but mostly accessible. Although it is simple to understand, it could be made to be a bit easier to use.

I use ClubRunner every week for my president's newsletter and it is so easy to use.

Jun 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it gives me all the information that I need in one easy application, from membership to attendance. It is a complete website that I can't imagine changing.

Cons: I haven't had any problems with it. In a very few easy strokes, I can get all that I need. As club president, I realize how important it is to have good software for our Rotary Club.

Overall: Good stuff that is responsive to our needs.

Everything you need is here.

Jan 27, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Features and functionality,, customer support.

Cons: Templates can look dated, but the new update gave some wonderful modern options. They are always improving.

Overall: I've been managing our Rotary club runner page for five years. It has so many features that are valuable to our BOD and our membership. I am appreciative that they have added new, more modern templates that give a streamlined look. Customer support has always been attentive and timely. Great service, great product.

I have been using Clubrunner since 2007 at the club level and more recently, the District version

May 27, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been a fan of Clubrunner since I first experienced it and have promoted it around the district for some time. While it is considered just a "website" by some, it is really a Rotary Club and District Information and communication management tool that has the potential to make the work of running a club or district much more efficient and effective.

The software has gotten even more powerful over the years and the level of integration with RI has really helped make the case for its use. It would be even better if there were even deeper integration (common login credentials with RI and integration with Rotary Club Central) so that Rotarians had seamless access to the information.

Clubrunner support has been second to none in my experience. Problems are quickly resolved and I have regularly gotten direct calls from the company to help me through issues that I have had. They are always open to suggestions and have implemented changes as a result of user comments.

I look forward to continuing to work with the software and help clubs and my district make best use of the system. It is one of my "service" avenues for Rotary and part of my "gift to the world"

Member since 2009

Jan 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Membership module

Cons: Some difficulty when using new modules. Not always intuitive.

Overall: I have used ClubRunner both at the District and Club level. I appreciate the continued updates and response to suggestions. Whenever calling directly I am always pleased with the great service and helpfulness I receive. I would definitely recommend ClubRunner to other Rotary Clubs. Our District has 100% participation.

Recommendations to other buyers: Use the Help or Support module - don't get frustrated by trying to do it yourself.