--- title: "VitusVet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VitusVet Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/143459/VitusVet/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # VitusVet Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VitusVet ## What is VitusVet? Countless veterinary professionals rely on VitusVet to streamline their administrative tasks, allowing them to concentrate on improving patient care. VitusVet provides a comprehensive suite of tools designed to help veterinary clients effectively manage their pets' health while reducing staff workload. Our all-in-one patient management bundle features mass communication, online scheduling, a customized mobile app for clients, record sharing, PIMs write-back, two-way texting, automated reminders, payment processing, DoorDash integration, and additional functionalities. ## What is VitusVet used for? [Veterinary](https://www.capterra.com/veterinary-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $99 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Veterinary / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VitusVet?[Manage this product listing](https://www.g2.com/products/vitusvet/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VitusVet 4.7 (70) VS. [4.6 (294)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $99 Per Feature, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (70) Ease Of Use 4.6 (294) Value For Money 4.6 (64) Value For Money 4.6 (280) Customer Service 4.7 (65) Customer Service 4.7 (292) ## VitusVet alternatives [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (279)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (112)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Instinct Science](https://www.capterra.com/p/234498/Instinct-EMR/) [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234498/Instinct-EMR/) [View all alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/) ## FAQs about VitusVet Overview ### What problems does VitusVet solve? VitusVet solves missed appointments, unanswered phone calls, and fragmented pet-care information by automating vaccine, medication, and visit reminders; supporting appointment and refill requests; and enabling two-way texts, payment links, and record sharing. Veterinary reception teams, technicians, and clinicians benefit by reducing call volume while keeping pet owners informed during visits, emergencies, and follow-up care. Answer based on 47 reviews Overview ### Which roles and teams benefit most from VitusVet? VitusVet is most used by veterinary practice managers, office managers, and hospital administrators who coordinate client communications, appointment-related updates, and daily clinic operations. Veterinarians, DVMs, and veterinary assistants use it to share pet health information and support care coordination, while practice owners monitor client engagement and operational consistency. Answer based on 70 reviews Overview ### What company size and industries is VitusVet built for? VitusVet is designed for small veterinary practices, which account for 96% of reviewers, with 91% working in Veterinary. Midsize businesses represent 3% and enterprises 1%, while Entertainment and Government Relations each account for 1%. Veterinary practice management is the use case for 100% of reviewers. Answer based on 70 reviews Features and Usability ### What are the key features of VitusVet? VitusVet includes confirmations and reminders for client follow-up, appointment scheduling for online requests and schedule changes, and prescription processing with approve, pending, and declined statuses. It also provides payment processing through payment requests, patient records management for pet information and vaccines, and SMS messaging for daily client communication. Answer based on 21 reviews Integrations ### Which third-party tools and platforms does VitusVet integrate with? VitusVet connects to Covetrus Avimark, Advantage, Complete Clinic Software, Cornerstone, Covetrus Pulse, DaySmart Vet, HIPPO, and Infinity ERP. The catalog shows integrations across practice management and veterinary software platforms, with Covetrus Avimark noted most often among reviewer mentions. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does VitusVet offer? VitusVet provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos provide on-demand walkthroughs. Answer based on 1 reviews Getting Started and Support ### What customer support options does VitusVet offer, and how do users rate the experience? VitusVet offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative assistance, and chat. Users commonly describe support as prompt, friendly, knowledgeable, and effective at resolving issues, with some reporting replies within an hour. However, a minority cite delayed email responses, limited post-setup help, and needing support for routine account changes. Answer based on 58 reviews Features and Usability ### How well does VitusVet handle appointment requests? VitusVet lets veterinary practices collect appointment requests and reduce phone traffic through client-facing tools. Clinics value request-based scheduling, reminders, and easier follow-up, especially busy mixed practices. However, some staff report limited control over request settings, inaccurate availability display, and difficulty showing appointments that were not booked in the app. Answer based on 28 reviews Features and Usability ### How well does VitusVet support client texting? VitusVet enables direct client texting that helps veterinary teams answer questions, send updates, and reduce phone calls. Practices value message notifications, record integration, and options for payment links or pet photos. Some teams find message templates and campaign editing restrictive, report occasional integration issues, and need clear staff policies for text conversations. Answer based on 26 reviews ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) VitusVet includes **Patient Records Management**, which gives veterinary teams a central place to track patient histories and maintain accurate clinical information. However, it does not offer **Billing & Invoicing** or **Charting**. Instead, it provides other features that reviewers also rate as important, including **Appointment Scheduling** (**61%**), **Payment Processing** (**55%**), and **Prescription Processing** (**49%**). These features help practices manage visit flow, collect payments more efficiently, and handle medication requests, allowing teams to keep daily operations organized while supporting patient care. Patient Records Management 4.1 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 3.7 (22) 59.09% of 22 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.6 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Prescription Processing 4.4 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Confirmations/Reminders 4.7 (38) 84.21% of 38 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Communication Management 4.8 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat VitusVet 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Scheduling: Schedule appointments via a calendar - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.4 (70) 4.4 Based on 70 reviews ## Pricing Value for money 4.6 (64) Free Trial Free Version Basic $99.00 Per Feature,Per Month Value for money 4.6 (64) 4.6 Based on 64 reviews ## Integrations [ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[ Advantage](https://www.capterra.com/p/121444/Advantage-Desktop/)[ Complete Clinic Software](https://www.capterra.com/p/96550/Complete-Clinic-Software/)[ Cornerstone](https://www.capterra.com/p/148825/Cornerstone/) ## Support, customer service and training options Customer Service 4.7 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (65) 4.7 Based on 65 reviews ## User reviews Overall rating 4.7 Based on 70 reviews Filter by rating Counts reflect reviews available in this feed. 5(52) 4(14) 3(4) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Practice Manager Used the software for: 1-3 years ### "Good option will improve your experience and customer service" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 12, 2026 Another major advantage is the client-facing experience. The app allows pet owners to access their pet’s records, request appointments, and communicate with the hospital in a convenient, modern way. Overall I was pleased with vitusvet. Pros I like VitusVet because it significantly improves client communication and compliance in a way that feels seamless for both the hospital and pet owners. The platform makes it easy to send reminders for vaccines, appointments, and medications, which helps reduce missed visits and improves overall patient care. From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time. Cons Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting Limited customization for messaging and workflows Clients don’t always fully adopt or consistently use the app Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Hospital Administrator Used the software for: Less than 1 year ### "Great app for all pet owners" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2020 Great experience, love the new innovative solutions. Pros The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians. Cons The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 1-3 years ### "Appreciate responsiveness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2024 Pretty good! We've used for a year + and it's worked out well for our team. Pros Customer service is responsive and helpful. Cons I haven't revisited all it's functions since setting it up and I'm sure we could benefit from using more of them. We just use texting. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 1-3 years ### "VitusVet improves communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 26, 2024 VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use. Pros Ability for client to request medications or appointments. Cons Reminder system - not always correct & have to sent too many. Campaigns are difficult to format. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer DVM Used the software for: 3-5 years ### "Excellent Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2024 I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made. Pros I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well. Cons The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Owner Used the software for: 3-5 years ### "Veterinary Reminder and Communication Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2024 They are exceptionally helpful, get you up and running quickly, and I see the results. Their solutions are so helpful and fill needs within every practice. Pros Every time I have implemented VitusVet at a practice (over 20 and counting) I have seen an almost immediate increase in appointment requests and prescription requests. It is so easy to implement and they help you every step of the way. The other features such as two-way texting, text to pay, and door dash prescriptions are helpful in every practice. Cons I have no complaints. All of their solutions are so helpful! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 3-5 years ### "Love VitusVet" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 3, 2022 We have been pleased with VitusVet as a company and with their software. Their staff is always responsive and helpful. The expansion of services they offered throughout the past few years, have made our job a little easier. Our clients enjoy being able to text us and receiving pictures from us of their pets post-surgery. Pros I have been with VitusVet for a few years. What I like about the software is the easy of use for my staff. When I initially signed on with them, I was impressed with ways they were looking to expand services to better assist the veterinary clinics. Cons Integration into practice management software could be better but the solution VitusVet has works well Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 3-5 years ### "Great product but needs updates" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2024 VitusVet is great but it has been surpassed by its' competitors. Would be best for a small practice. We love it and have used it for years but will likely be switching to a more intuitive program in the near future. Pros Simple format, easy to learn and use. Very straightforward. Customer service is quick and very helpful. Cons The appointment requests. They never line up with actual appt slots and there is no customization that will allow for that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alisa S. Practice Manager Used the software for: 3-5 years ### "We Love VitusVet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 21, 2025 I have been really happy overall using VitusVet and the people are always really friendly and helpful. Pros They are great to work with and they are quick in getting back to you. I also love the ease of using Vitus vet. Cons I cannot say that I have anything negative to say about VitusVet , except maybe sometimes there are issues with our reminders, but it usually gets taken care of right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Veterinarian Used the software for: 3-5 years ### "We love Vitus Vet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 26, 2024 We love Vitus Vet! We use it for client text communication, reminders, confirmations, client surveys - which lead to reviews, and an app for clients to check their reminders. Pros Ease of use, can log in to from any computer in clinic or not, does everything we need! Cons Difficulty in changing our confirmation text messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143459/VitusVet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [DaySmart Vet vs VitusVet](https://www.capterra.com/compare/133166-143459/DaySmart-Vet-vs-VitusVet)