--- title: "VitusVet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VitusVet Software - reviews, pricing plans, popular comparisons to other Veterinary products and more." source_url: "https://www.capterra.com/p/143459/VitusVet/" page_type: "product" language: "en" --- # VitusVet Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VitusVet ## What is VitusVet? Countless veterinary professionals rely on VitusVet to streamline their administrative tasks, allowing them to concentrate on improving patient care. VitusVet provides a comprehensive suite of tools designed to help veterinary clients effectively manage their pets' health while reducing staff workload. Our all-in-one patient management bundle features mass communication, online scheduling, a customized mobile app for clients, record sharing, PIMs write-back, two-way texting, automated reminders, payment processing, DoorDash integration, and additional functionalities. ## What is VitusVet used for? [Veterinary](https://www.capterra.com/veterinary-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 70 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $99 Per Feature, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Veterinary / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VitusVet?[Manage this product listing](https://www.g2.com/products/vitusvet/claim_requests/new?auto=true) Rating Breakdown 4.7 +− Features4.4 Value for Money4.6 Ease of Use4.7 Customer Service4.7 Rating Breakdown 4.7 Features4.4 Value for Money4.6 Ease of Use4.7 Customer Service4.7 ## VitusVet Reviewers Verdict Updated August 2026 AI summary - VitusVet is best suited to small veterinary practices seeking to improve client communication and daily workflow. - Positive feedback centers around responsive customer support and tools that simplify client interactions and communications. - Teams benefit from faster appointment handling, easier prescription requests, and reduced manual follow-up through automated messaging. - Some key downsides are limited appointment request customization, occasional reminder issues, and the need to contact support for certain changes. - It fits practices prioritizing communication efficiency, but buyers needing advanced scheduling controls or billing features may find gaps. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VitusVet 4.7 (70) VS. [4.6 (290)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting Price $99 Per Feature, Per Month Starting Price $116 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (70) Ease Of Use 4.6 (290) Value For Money 4.6 (64) Value For Money 4.6 (276) Customer Service 4.7 (65) Customer Service 4.7 (288) ## VitusVet alternatives Highest Rated [4.9 (238)](https://www.capterra.com/p/234498/Instinct-EMR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (278)](https://www.capterra.com/p/99977/ezyVet-Cloud-Vet-Software/reviews/) Starting price $260.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (105)](https://www.capterra.com/p/167764/Digitail/reviews/) Starting price $289.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/) ## FAQs about VitusVet Overview ### What problems does VitusVet solve? VitusVet solves high call volume, missed appointments, and fragmented client communication for veterinary practices by automating reminders, appointment requests, refill workflows, and two-way texting with updates and photos. Front-desk staff, technicians, veterinarians, and pet owners benefit from faster communication, easier record access, and less time spent on manual follow-up. Answer based on 58 reviews Overview ### Which roles and teams benefit most from VitusVet? VitusVet is most used by veterinary practice managers, hospital administrators, and clinic owners who need to streamline client communication, appointment coordination, and day-to-day operations. Veterinarians and front-desk teams use it to manage reminders, prescription requests, and client service workflows, while operations leaders support efficiency, visibility, and smoother practice management. Answer based on 70 reviews Overview ### What company size and industries is VitusVet built for? VitusVet is built primarily for small veterinary practices, with 96% of reviewers from small businesses and 91% in Veterinary. It also sees limited use among midsize businesses at 3% and enterprises at 1%, with occasional adoption in Government Relations and Entertainment. Its core use case is veterinary care. Answer based on 70 reviews Features and Usability ### What are the key features of VitusVet? VitusVet includes core client communication tools like two-way text messaging, appointment requests, and automated reminders and confirmations. It also offers differentiating client-facing features such as a self-service app for medical records and refill requests, plus payment processing with text-to-pay and integrations with practice management systems. Answer based on 40 reviews Integrations ### Which third-party tools and platforms does VitusVet integrate with? VitusVet integrates with Covetrus Avimark and Cornerstone Software, and its catalog also lists Advantage, Complete Clinic Software, Covetrus Pulse, DaySmart Vet, HIPPO, and Infinity ERP. These integrations cover practice management and clinic operations platforms used in veterinary workflows. Answer based on 11 reviews Getting Started and Support ### What training and onboarding options does VitusVet offer? VitusVet provides in person training, live online sessions, webinars, documentation, and videos. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for reviewing features and steps. Answer based on 1 reviews Getting Started and Support ### What customer support options does VitusVet offer, and how do users rate the experience? VitusVet offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as responsive, helpful, and quick to resolve issues, though some report slower email follow-up, uneven post-setup help, and needing support for changes they would prefer to manage themselves. Answer based on 58 reviews Features and Usability ### How well does VitusVet handle appointment requests? VitusVet makes appointment requests easy for many veterinary clinics, helping reduce phone traffic and support reminders and confirmations. Small practices, mixed-animal hospitals, and front-desk teams often like the convenience, but some report weak slot matching, limited request controls, archived request access issues, and occasional reminder or notification problems. Answer based on 28 reviews Features and Usability ### How good is VitusVet for client text communication? VitusVet handles client texting well for many veterinary teams, especially for quick updates, reminders, and two-way conversations. Front-desk staff and busy hospitals often value the fast response and PIMS integration, though some clinics want more message customization, easier campaign tools, better spam delivery, and faster support for changes. Answer based on 26 reviews ## Features AI summary Based on 1,661 Veterinary reviews Capterra data shows that buyers of veterinary software rank the following features as their top priorities: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) VitusVet includes **Patient Records Management**, which gives veterinary teams a central place to track patient histories and maintain accurate clinical information. However, it does not offer **Billing & Invoicing** or **Charting**. Instead, it provides other features that reviewers also rate as important, including **Appointment Scheduling** (**61%**), **Payment Processing** (**55%**), and **Prescription Processing** (**49%**). These features help practices manage visit flow, collect payments more efficiently, and handle medication requests, allowing teams to keep daily operations organized while supporting patient care. Patient Records Management 4.1 (17) 47.06% of 17 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Appointment Scheduling 3.7 (22) 59.09% of 22 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Payment Processing 4.6 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Prescription Processing 4.4 (20) 75.00% of 20 reviewers that rated this feature as important or highly important Enables pharmacists to process single or multiple prescriptions simultaneously Confirmations/Reminders 4.7 (38) 84.21% of 38 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Communication Management 4.8 (18) 100.00% of 18 reviewers that rated this feature as important or highly important Manage and track all internal and external communication conducted via calls, email, text, or chat VitusVet 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Scheduling: Schedule appointments via a calendar - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Reminders: Reminders sent via email - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Prescription Processing: Enables pharmacists to process single or multiple prescriptions simultaneously - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 4.4 (70) 4.4 Based on 70 reviews ## Pricing Value for money 4.6 (64) Free Trial Free Version Basic $99.00 Per Feature,Per Month Value for money 4.6 (64) 4.6 Based on 64 reviews ## Integrations [ Covetrus Pulse](https://www.capterra.com/p/130107/Covetrus-Pulse/)[ DaySmart Vet](https://www.capterra.com/p/133166/DaySmart-Vet/)[ Advantage](https://www.capterra.com/p/121444/Advantage-Desktop/)[ Complete Clinic Software](https://www.capterra.com/p/96550/Complete-Clinic-Software/)[ Cornerstone](https://www.capterra.com/p/148825/Cornerstone/) ## Support, customer service and training options Customer Service 4.7 (65) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (65) 4.7 Based on 65 reviews ## User reviews Overall rating 4.7 Based on 70 reviews Filter by rating 5(52) 4(14) 3(4) 2(0) 1(0) Mentioned topic Sorted by most recent EP Elizabeth P. Practice Manager Veterinary ### "Good option will improve your experience and customer service" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 May 6, 2026 Another major advantage is the client-facing experience. The app allows pet owners to access their pet’s records, request appointments, and communicate with the hospital in a convenient, modern way. Overall I was pleased with vitusvet. Pros I like VitusVet because it significantly improves client communication and compliance in a way that feels seamless for both the hospital and pet owners. The platform makes it easy to send reminders for vaccines, appointments, and medications, which helps reduce missed visits and improves overall patient care. From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time. Cons Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting Limited customization for messaging and workflows Clients don’t always fully adopt or consistently use the app Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Wanted a better client experience and ease of use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Alisa S. Practice Manager Veterinary ### "We Love VitusVet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 17, 2025 I have been really happy overall using VitusVet and the people are always really friendly and helpful. Pros They are great to work with and they are quick in getting back to you. I also love the ease of using Vitus vet. Cons I cannot say that I have anything negative to say about VitusVet , except maybe sometimes there are issues with our reminders, but it usually gets taken care of right away. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 23, 2025 Thank you so much for your feedback! JS Jane S. Practice Manager Veterinary ### "Appreciate responsiveness" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 10, 2024 Pretty good! We've used for a year + and it's worked out well for our team. Pros Customer service is responsive and helpful. Cons I haven't revisited all it's functions since setting it up and I'm sure we could benefit from using more of them. We just use texting. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reasons for choosing VitusVet cost and that texting number is same as clinic phone number. We looked at a ton of platforms. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 26, 2024 We appreciate your feedback, Jane! RB Renee B. Veterinarian Veterinary ### "We love Vitus Vet!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 November 14, 2024 We love Vitus Vet! We use it for client text communication, reminders, confirmations, client surveys - which lead to reviews, and an app for clients to check their reminders. Pros Ease of use, can log in to from any computer in clinic or not, does everything we need! Cons Difficulty in changing our confirmation text messages. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2024 We appreciate you sharing your feedback, Renee! MS Maggie S. Practice Manager Veterinary ### "VitusVet improves communication" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 14, 2024 VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use. Pros Ability for client to request medications or appointments. Cons Reminder system - not always correct & have to sent too many. Campaigns are difficult to format. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Wanted a program that included client messaging. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 27, 2024 Thank you for your feedback, Maggie! JR Jennifer R. Practice Manager Veterinary ### "Favorite supplemental veterinary software product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2024 Pros VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy. The support team is the best - very responsive & quick to implement suggestions. Cons no negatives to share! Always impressed by this team & the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 7, 2024 Thank you so much for taking the time to share your experience, Jennifer! TS TABITHA S. Manager Veterinary ### "It has saved so many hours of work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 24, 2024 We have been using for a few month now and find all of the pros of this service out weigh the cons. Pros Cuts down on time spent adding text messages into the charts. Cons Non clients can request appointments and it looks like the current client requests. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2024 Thank you so much for your feedback, Tabitha! MB Mercedes B. Assistant Practice Manager Veterinary ### "VitusVet Connect" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 18, 2024 Pros VitusVet has allowed a more streamline communication between us and our clients especially during times of uncertainty like the recent hurricanes. We could not be happier with their service. Cons We wish that they will update the feature to move messages from the 'Done' category to the 'Inbox' category when new messages come in. A note has been sent to their support team to see if it can be included in a future update. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) [OttoApp](https://www.capterra.com/p/10024913/OttoApp/) Reasons for choosing VitusVet The price of VitusVet fit our needs best as a small business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 28, 2024 Thank you for your feedback, Mercedes! AB Ashley B. Office Manager Veterinary ### "Review of VitusVet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2024 Pros All representatives are informed and helpful. I never feel like a burden for asking questions. Cons Researching certain settings can be difficult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 10, 2024 Thank you so much for your feedback, Ashley! VM Victoria M. Manager Veterinary ### "Great communication platform for clients" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 18, 2024 Great experience! Keep expanding your integration options. Another wonderful option would be to send fillable PDF forms that can be saved in the patient record. Pros Having the ability for text communication with owners. Cons Having to manually add communications to patient files vs having an option to automatically integrate it with the possibility of choosing what not to add to the patient record individually. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 23, 2024 We appreciate you sharing your feedback, Victoria! [View all Reviews](https://www.capterra.com/p/143459/VitusVet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [DaySmart Vet vs VitusVet](https://www.capterra.com/compare/133166-143459/DaySmart-Vet-vs-VitusVet)