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Countless veterinary professionals rely on VitusVet to streamline their administrative tasks, allowing them to concentrate on improving patient care. VitusVet provides a comprehensive suite of tools designed to help veterinary clients effectively manage their pets' health while reducing staff workload. Our all-in-one patient management bundle features mass communication, online scheduling, a customized mobile app for clients, record sharing, PIMs write-back, two-way texting, automated reminders, payment processing, DoorDash integration, and additional functionalities.
Provider
VitusVet
Located In
United States
Foundation
2013
Open API
No
Deployment
Cloud, SaaS, Web-Based, On-Premise Windows
Mobile Apps
Android, iOS
Training
Live Online, Webinars, Documentation, In Person, Videos
Support
Email/Help Desk, Knowledge Base, 24/7 (Live rep), Phone Support, Chat, FAQs/Forum
Discover how VitusVet transforms veterinary practices with powerful tools like online scheduling, automated reminders, and client apps. Streamline operations, boost efficiency, and enhance patient ca
Content Source: VitusVet
Green rating bars show the winning product based on the average rating and number of reviews.
VitusVet Reviews
Pros
Overall, we are very happy with Vitus Vet. The software is so much more robust than what we use it for, but the features we use are great.
The texting feature is what I liked the most about this software. I love how easy it is to use and you can copy the messages and import or paste them into patient files.
This is great for appointment confirmations and reminders. It helps with compliance.
I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company.
Cons
We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1.
Technical glitches are the most frustrating parts of VitusVet.
There is no way to to send a mass text to clients. The appointment requests do not correspond with what appointments slots are taken.
I am sad that Vitusvet dropped the upload of x-ray images for the clients to view on their phone.
"Great app for all pet owners"
Overall: Great experience, love the new innovative solutions.
Pros: The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians.
Cons: The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport.
"Love all of that Vitus Vet has to offer!"
Overall: Love it! The system is super user friendly, vitus pay is awesome love the daily total and text to pay!
Pros: Love payment processing, the refill request and the vitus vet connect!
Cons: Just wish the vitus connect had a little bit better notifications esp on the phone app
Vendor Response
"VitusVet improves communication"
Overall: VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use.
Pros: Ability for client to request medications or appointments.
Cons: Reminder system - not always correct & have to sent too many. Campaigns are difficult to format.
Vendor Response
"Customer service is very responsive and easy to commuicate with."
Overall: Overall experience has been good and customer service is always very responsive.
Pros: The customer service representative, Leslie, is always helpful. Also, very responsive. The website is also easy to use
Cons: "We found that the appointment request and medication request options were making our workflow more difficult, so we decided to turn them off. Instead, we partnered with a different company for online scheduling and texting. While I wish we could take advantage of all that Vitus Vet has to offer, there are other companies with better options.
Vendor Response
"Excellent Product"
Overall: I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made.
Pros: I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well.
Cons: The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process
Vendor Response
