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Pros
The setup went flawlessly but support afterwards was not good. We still use it but I don’t have a super strong tie if something better came at better price.
It helps us to increase our revenue through increased compliance. It has eased our reminder process and appointment confirmations, saving critical admin time.
Cons
We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1.
Technical glitches are the most frustrating parts of VitusVet.
"We love VitusVet!"
Overall: We are so impressed with the customer service and program. It has really helped us get medication sales back to us.
Pros: We switched to Vitusvet for the prescription ordering module and love it. I also like that appointments are by request and not actually made by the client. The payment portal is excellent too. Customer service is great. Overall, very happy.
Cons: The email blasts and communications come from support, not our website. We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1. That does get complicated when dispensing medication under $ per pill.
Vendor Response
"Review 2024"
Overall: Pleased with overall service that VitusVet provides.
Pros: The convenience and price are the most attractive parts of VitusVet
Cons: Technical glitches are the most frustrating parts of VitusVet
Vendor Response