---
title: "VitusVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra"
description: "Is VitusVet the right Veterinary solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice."
source_url: "https://www.capterra.com/p/143459/VitusVet/reviews/"
page_type: "reviews"
language: "en"
---

VitusVet

4.7 (70)

[View alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated September 28th, 2026

# Reviews of VitusVet

Ease of use

4.7

Customer Service

4.7

## Pros and Cons in Reviews

EP

Elizabeth P

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time.“

May 6, 2026

EP

Elizabeth P

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting“

May 6, 2026

VM

Victoria M

ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“Another wonderful option would be to send fillable PDF forms that can be saved in the patient record.“

September 18, 2024

BE

Bri E

Vet AssistantVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance“

September 18, 2024

MS

Maggie S

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“VitusVet has improved our client communication by allowing our clients to reach us multiple ways.“

November 14, 2024

AB

Ashley B

Office ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years.

“Researching certain settings can be difficult.“

October 3, 2024

BE

Bri E

Vet AssistantVeterinary, 2 - 10 employeesUsed the software for: 1-2 years.

“We are happy with the app, only factors that I find frustrating are listed in cons section“

September 18, 2024

LD

Lisa D

Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years.

“They never line up with actual appt slots and there is no customization that will allow for that.“

August 12, 2024

## Showing most helpful reviews

Showing 1-25 of 70 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Lina M.  
Hospital Administrator  
Veterinary  
Used the software for: Less than 6 months

### "Great app for all pet owners"

April 17, 2020

5.0

Great experience, love the new innovative solutions.

Pros

The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians.

Cons

The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport.

Reason for choosing VitusVet

Had the most flexible solutions for a veterinary practice and client users.

Review Source

JS

Jane S.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Appreciate responsiveness"

December 10, 2024

5.0

Pretty good! We've used for a year + and it's worked out well for our team.

Pros

Customer service is responsive and helpful.

Cons

I haven't revisited all it's functions since setting it up and I'm sure we could benefit from using more of them. We just use texting.

Alternatives considered

[Weave](https://www.capterra.com/p/141842/Weave/)

Reason for choosing VitusVet

cost and that texting number is same as clinic phone number. We looked at a ton of platforms.

Review Source

Response from VitusVet

December 26, 2024

We appreciate your feedback, Jane!

EP

Elizabeth P.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Good option will improve your experience and customer service"

May 6, 2026

3.0

Another major advantage is the client-facing experience. The app allows pet owners to access their pet’s records, request appointments, and communicate with the hospital in a convenient, modern way. Overall I was pleased with vitusvet.

Pros

I like VitusVet because it significantly improves client communication and compliance in a way that feels seamless for both the hospital and pet owners. The platform makes it easy to send reminders for vaccines, appointments, and medications, which helps reduce missed visits and improves overall patient care. From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time.

Cons

Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting Limited customization for messaging and workflows Clients don’t always fully adopt or consistently use the app

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Wanted a better client experience and ease of use

Review Source

MS

Maggie S.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "VitusVet improves communication"

November 14, 2024

4.0

VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use.

Pros

Ability for client to request medications or appointments.

Cons

Reminder system - not always correct & have to sent too many. Campaigns are difficult to format.

Switched from

[Demandforce](https://www.capterra.com/p/221823/Demandforce/)

Wanted a program that included client messaging.

Review Source

Response from VitusVet

November 27, 2024

Thank you for your feedback, Maggie!

MB

Melissa B.  
DVM  
Veterinary  
Used the software for: 2+ years

### "Excellent Product"

September 10, 2024

5.0

I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made.

Pros

I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well.

Cons

The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process

Alternatives considered

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)

Reason for choosing VitusVet

Integration with Intravet was our top reason for choosing Vitus Vet

Review Source

Response from VitusVet

September 12, 2024

Appreciate the feedback, Melissa!

MB

Mercedes B.  
Assistant Practice Manager  
Veterinary  
Used the software for: Less than 6 months

### "VitusVet Connect"

October 18, 2024

5.0

Pros

VitusVet has allowed a more streamline communication between us and our clients especially during times of uncertainty like the recent hurricanes. We could not be happier with their service.

Cons

We wish that they will update the feature to move messages from the 'Done' category to the 'Inbox' category when new messages come in. A note has been sent to their support team to see if it can be included in a future update.

Alternatives considered

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)[OttoApp](https://www.capterra.com/p/10024913/OttoApp/)

Reason for choosing VitusVet

The price of VitusVet fit our needs best as a small business.

Review Source

Response from VitusVet

October 28, 2024

Thank you for your feedback, Mercedes!

ES

Emily S.  
Practice Owner  
Veterinary  
Used the software for: 2+ years

### "Veterinary Reminder and Communication Platform"

August 6, 2024

5.0

They are exceptionally helpful, get you up and running quickly, and I see the results. Their solutions are so helpful and fill needs within every practice.

Pros

Every time I have implemented VitusVet at a practice (over 20 and counting) I have seen an almost immediate increase in appointment requests and prescription requests. It is so easy to implement and they help you every step of the way. The other features such as two-way texting, text to pay, and door dash prescriptions are helpful in every practice.

Cons

I have no complaints. All of their solutions are so helpful!

Alternatives considered

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)[AllyDVM](https://www.capterra.com/p/232663/AllyDVM/)

Reason for choosing VitusVet

Past performance was proof enough for me. Going from 19 appointment requests to over 200 in one month speaks for itself.

Review Source

Response from VitusVet

September 5, 2024

Thank you for taking the time to share your feedback, Emily!

RP

Rebecca P.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Love VitusVet"

August 2, 2022

4.0

We have been pleased with VitusVet as a company and with their software. Their staff is always responsive and helpful. The expansion of services they offered throughout the past few years, have made our job a little easier. Our clients enjoy being able to text us and receiving pictures from us of their pets post-surgery.

Pros

I have been with VitusVet for a few years. What I like about the software is the easy of use for my staff. When I initially signed on with them, I was impressed with ways they were looking to expand services to better assist the veterinary clinics.

Cons

Integration into practice management software could be better but the solution VitusVet has works well

Reason for choosing VitusVet

We choose VitusVet over PetDesk because of the services that VitusVet had in the works.

Switched from

[Demandforce](https://www.capterra.com/p/221823/Demandforce/)

We made the switch because we were looking for a company that provided software specifically for the needs of the veterinary clinic.

Review Source

Response from VitusVet

August 12, 2022

Thank you for your feedback, Rebecca! And thank you for being a loyal customer over the years!

AS

Alisa S.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "We Love VitusVet"

April 17, 2025

5.0

I have been really happy overall using VitusVet and the people are always really friendly and helpful.

Pros

They are great to work with and they are quick in getting back to you. I also love the ease of using Vitus vet.

Cons

I cannot say that I have anything negative to say about VitusVet , except maybe sometimes there are issues with our reminders, but it usually gets taken care of right away.

Review Source

Response from VitusVet

April 23, 2025

Thank you so much for your feedback!

RB

Renee B.  
Veterinarian  
Veterinary  
Used the software for: 2+ years

### "We love Vitus Vet!"

November 14, 2024

5.0

We love Vitus Vet! We use it for client text communication, reminders, confirmations, client surveys - which lead to reviews, and an app for clients to check their reminders.

Pros

Ease of use, can log in to from any computer in clinic or not, does everything we need!

Cons

Difficulty in changing our confirmation text messages.

Review Source

Response from VitusVet

November 27, 2024

We appreciate you sharing your feedback, Renee!

TS

TABITHA S.  
Manager  
Veterinary  
Used the software for: Less than 6 months

### "It has saved so many hours of work"

October 24, 2024

5.0

We have been using for a few month now and find all of the pros of this service out weigh the cons.

Pros

Cuts down on time spent adding text messages into the charts.

Cons

Non clients can request appointments and it looks like the current client requests.

Review Source

Response from VitusVet

November 6, 2024

Thank you so much for your feedback, Tabitha!

PZ

Paige Z.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Started as a great product and only continues to improve"

August 2, 2022

5.0

Vitus vet support has always been prompt and kind. The company always takes what we have to say into consideration and is always making improvements where necessary.

Pros

Ease of client communication and how it copies directly to the patient record.

Cons

Creating email and text campaigns is very clunky and the save/draft process makes it take longer than it should. I would like to see this improve.

Alternatives considered

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)

Review Source

Response from VitusVet

August 12, 2022

Thank you for your feedback, Paige!

CG

Chelsey G.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Practice Manager"

September 12, 2024

5.0

I am very happy with my experience. Everyone was so kind and helpful

Pros

Quick and efficient service. I was really happy with how quickly my issues were resolved.

Cons

I would like it if we could edit clients accounts from our end of VV and not have to reach out the tech support each time.

Review Source

Response from VitusVet

September 17, 2024

Thank you so much for the feedback on your experience, Chelsey!

RR

Rachel R.  
Director of Marketing  
Veterinary  
Used the software for: 2+ years

### "Excellent Resource for Client Communication"

July 30, 2024

5.0

VitusVet's customer support is top-notch. They respond incredibly quickly and I like that I usually get the same one or two people.

Pros

The ability to take payments over text and email is really helpful. VitusVet is also the only platform that allows the ability to share medical records (not just vaccine hx) with clients -- this sets them apart from other options and clients absolutely love this feature.

Cons

Integration into PIMS for payments wasn't available before, but now it is!

Alternatives considered

[PetDesk](https://www.capterra.com/p/166086/PetDesk/)[AllyDVM](https://www.capterra.com/p/232663/AllyDVM/)

Review Source

Response from VitusVet

September 5, 2024

Thank you so much for your feedback!

OS

Omar S.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "A must have in any Succesful Practice "

August 12, 2024

5.0

Super Fast and Friendly Customer Service. Will increase your practice volume. Does have many tools to improve your services.

Pros

Made by and for Veterinarians. Super Easy to use, Compatible with most Veterinary Softwares.

Cons

I can't find any flaws on it. Our practice is doing a lot better since we installed it.

Review Source

Response from VitusVet

September 5, 2024

Thank you so much for taking the time to share your feedback, Omar!

VO

Valerie O.  
Practice Manager  
Veterinary  
Used the software for: 1-2 years

### "Love Vitus Vet"

September 16, 2024

5.0

has saved us so much time and energy being able to text clients vs call

Pros

Easy to use and update with out help. The client feature for review is nice that it is not a public one for all clients to read.

Cons

how quickly it will update or not update client info

Review Source

Response from VitusVet

September 17, 2024

We really appreciate you taking the time to share your experience, Valerie!

TM

Tomas M.  
Manager  
Veterinary  
Used the software for: 1-2 years

### "Best tool for communication between hospital and client "

August 11, 2022

5.0

I am truly happy that we found a service that 1. can confirm our scheduled appointments and 2. can allow our staff to easily text clients updates and picture regarding their pets.

Pros

One of the most utilized features is the vitusvet connect feature. This is truly a godsend to us because it allows our staff to communicate with clients throughout the day. Our staff is able to send patient updates to pet parents during their appointments/procedures sometime even pictures. Its a great tool that keeps the flow of communication going.

Cons

There is nothing I dislike. I have not had the opportunity or the need to explore the other available options provide by Vitus Vet. Perhaps in the future I will have a reason to explore these additional options.

Review Source

CR

Courtney R.  
Veterinary Technician  
Veterinary  
Used the software for: 1-2 years

### "VitusVet Review"

September 10, 2024

5.0

Overall experience has been good. Doesn't help as much with no-shows as we expected.

Pros

Easy to use interface and simple to use client communication tools!

Cons

Difficult to change settings for automated texts/emails/appointment requests.

Review Source

Response from VitusVet

September 12, 2024

Thank you for your feedback, Courtney.

LK

Lawrence K.  
Owner  
Veterinary  
Used the software for: 2+ years

### "Vitus Vet App"

May 9, 2020

5.0

I am an original user of the system and have about 600 clients using the system.

Pros

The ease of use, client satisfaction, reminder system and response rate and the new 2 way texting that integrates into the communication section of the client record.

Cons

At this time I do not find any cons with the system. the company responds to my requests and questions fast and has resolved problems quickly.

Reason for choosing VitusVet

The original pricing program fit my budget. As the company has had to change protocol and pricing they have been fair to me and explained each growth step asking for my input and thoughts on the changes. The company reps check on me and make me feel that my input is meaningful to the even though I am a one veterinarian house call practice.

Review Source

KV

Kyla V.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Value for Money not great, service worse"

August 8, 2022

3.0

Overall was fine. Honestly not impressed towards the end. We switched services since being told that our bill was going up like $200 and I had 6 hours to call back and decide if I wanted to renew before they shut us out of the program. Therefore, we switched programs

Pros

Ease of use was fine. Lay out was alright to find everything.

Cons

Needed updating. Very old looking compared to other software programs

Review Source

Response from VitusVet

August 12, 2022

We appreciate your feedback, Kyla.

SM

Shannon M.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Wonderful support team"

September 23, 2019

4.0

VitusVet is consistently changing and trying to improved their product. They have an excellent support team. The software is still working to be more - I would like it to do more, but for what it does, it is a great product.

Pros

VitusVet is our third reminder system. I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company.

Cons

I do wish there was more customization and more reports accessible. We have had some issues with the reliability of their reminders.

Review Source

KC

Kerry C.  
Hospital Director  
Veterinary  
Used the software for: 6-12 months

### "Review"

August 9, 2022

4.0

My overall experience was not bad but we needed more for out clients.

Pros

Integration and set up was fairly easy.

Cons

I would have liked the ability to make changes ourselves and not needing to contact customer support for everything.

Alternatives considered

[AllyDVM](https://www.capterra.com/p/232663/AllyDVM/)

Review Source

CC

Chelsea C.  
RVT, Hospital Operations Manager  
Veterinary  
Used the software for: 1-2 years

### "Vitus Pay"

October 16, 2023

5.0

Pros

Ability to send text to pay links and emails

Cons

That is currently the only thing we use it for.

Review Source

JR

Jennifer R.  
Practice Manager  
Veterinary  
Used the software for: 2+ years

### "Favorite supplemental veterinary software product"

October 30, 2024

5.0

Pros

VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy. The support team is the best - very responsive & quick to implement suggestions.

Cons

no negatives to share! Always impressed by this team & the software.

Review Source

Response from VitusVet

November 7, 2024

Thank you so much for taking the time to share your experience, Jennifer!

DR

Dawn R.  
Executive Director  
Veterinary  
Used the software for: 2+ years

### "VitusVet is PAWsome"

September 10, 2024

5.0

I love VitusVet and it is one of the best decisions I made for our clinic.

Pros

Their customer service is AMAZING.. I give it 10 stars. I also love the entire customer engagement platform as it has made it easier and streamlined our work flow and customer communication.

Cons

I wish there was the capability of when using the appointment requests that it would recognize only the open appointment slots and not all of them during the day.

Review Source

Response from VitusVet

September 12, 2024

We appreciate your feedback, Dawn!

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