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Pros
Overall, we are very happy with Vitus Vet. The software is so much more robust than what we use it for, but the features we use are great.
The texting feature is what I liked the most about this software. I love how easy it is to use and you can copy the messages and import or paste them into patient files.
This is great for appointment confirmations and reminders. It helps with compliance.
I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company.
Cons
We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1.
Technical glitches are the most frustrating parts of VitusVet.
There is no way to to send a mass text to clients. The appointment requests do not correspond with what appointments slots are taken.
I am sad that Vitusvet dropped the upload of x-ray images for the clients to view on their phone.
Showing Most Helpful
Showing 25 of 68 reviews
"Great app for all pet owners"
Overall: Great experience, love the new innovative solutions.
Pros: The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians.
Cons: The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport.
"Love all of that Vitus Vet has to offer!"
Overall: Love it! The system is super user friendly, vitus pay is awesome love the daily total and text to pay!
Pros: Love payment processing, the refill request and the vitus vet connect!
Cons: Just wish the vitus connect had a little bit better notifications esp on the phone app
Vendor Response
"VitusVet improves communication"
Overall: VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use.
Pros: Ability for client to request medications or appointments.
Cons: Reminder system - not always correct & have to sent too many. Campaigns are difficult to format.
Vendor Response
"Customer service is very responsive and easy to commuicate with."
Overall: Overall experience has been good and customer service is always very responsive.
Pros: The customer service representative, Leslie, is always helpful. Also, very responsive. The website is also easy to use
Cons: "We found that the appointment request and medication request options were making our workflow more difficult, so we decided to turn them off. Instead, we partnered with a different company for online scheduling and texting. While I wish we could take advantage of all that Vitus Vet has to offer, there are other companies with better options.
Vendor Response
"Excellent Product"
Overall: I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made.
Pros: I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well.
Cons: The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process
Vendor Response
"Great product but needs updates"
Overall: VitusVet is great but it has been surpassed by its' competitors. Would be best for a small practice. We love it and have used it for years but will likely be switching to a more intuitive program in the near future.
Pros: Simple format, easy to learn and use. Very straightforward. Customer service is quick and very helpful.
Cons: The appointment requests. They never line up with actual appt slots and there is no customization that will allow for that.
Vendor Response
"VitusVet Connect"
Pros: VitusVet has allowed a more streamline communication between us and our clients especially during times of uncertainty like the recent hurricanes. We could not be happier with their service.
Cons: We wish that they will update the feature to move messages from the 'Done' category to the 'Inbox' category when new messages come in. A note has been sent to their support team to see if it can be included in a future update.
Vendor Response
"We love Vitus Vet!"
Overall: We love Vitus Vet! We use it for client text communication, reminders, confirmations, client surveys - which lead to reviews, and an app for clients to check their reminders.
Pros: Ease of use, can log in to from any computer in clinic or not, does everything we need!
Cons: Difficulty in changing our confirmation text messages.
Vendor Response
"Favorite supplemental veterinary software product"
Pros: VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy. The support team is the best - very responsive & quick to implement suggestions.
Cons: no negatives to share! Always impressed by this team & the software.
Vendor Response
"It has saved so many hours of work"
Overall: We have been using for a few month now and find all of the pros of this service out weigh the cons.
Pros: Cuts down on time spent adding text messages into the charts.
Cons: Non clients can request appointments and it looks like the current client requests.
Vendor Response
"VitusVet is PAWsome"
Overall: I love VitusVet and it is one of the best decisions I made for our clinic.
Pros: Their customer service is AMAZING.. I give it 10 stars. I also love the entire customer engagement platform as it has made it easier and streamlined our work flow and customer communication.
Cons: I wish there was the capability of when using the appointment requests that it would recognize only the open appointment slots and not all of them during the day.
Vendor Response
"Veterinary Reminder and Communication Platform"
Overall: They are exceptionally helpful, get you up and running quickly, and I see the results. Their solutions are so helpful and fill needs within every practice.
Pros: Every time I have implemented VitusVet at a practice (over 20 and counting) I have seen an almost immediate increase in appointment requests and prescription requests. It is so easy to implement and they help you every step of the way. The other features such as two-way texting, text to pay, and door dash prescriptions are helpful in every practice.
Cons: I have no complaints. All of their solutions are so helpful!
Vendor Response
"Perfect for us"
Overall: I didn't realize how great VitusVet was until we switched to a different platform & were very disappointed. Needless to say, we switched back!!
Pros: Simple! Exactly what we need but not a bunch of unnecessary (confusing) bells & whistles. Love that there's an app!
Cons: Nothing! Every time I've needed help I've received it!
Vendor Response
"Great communication platform for clients"
Overall: Great experience! Keep expanding your integration options. Another wonderful option would be to send fillable PDF forms that can be saved in the patient record.
Pros: Having the ability for text communication with owners.
Cons: Having to manually add communications to patient files vs having an option to automatically integrate it with the possibility of choosing what not to add to the patient record individually.
Vendor Response
"We love VitusVet!"
Overall: We are so impressed with the customer service and program. It has really helped us get medication sales back to us.
Pros: We switched to Vitusvet for the prescription ordering module and love it. I also like that appointments are by request and not actually made by the client. The payment portal is excellent too. Customer service is great. Overall, very happy.
Cons: The email blasts and communications come from support, not our website. We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1. That does get complicated when dispensing medication under $ per pill.
Vendor Response
"Quick Results and Updates"
Overall: I was very pleased with their handling of the matter.
Pros: The handling of my issue was dealt with quickly. I received updates on the status of my request for a refund.
Cons: I have no negatives about this exchange.
Vendor Response
"Excellent Resource for Client Communication"
Overall: VitusVet's customer support is top-notch. They respond incredibly quickly and I like that I usually get the same one or two people.
Pros: The ability to take payments over text and email is really helpful. VitusVet is also the only platform that allows the ability to share medical records (not just vaccine hx) with clients -- this sets them apart from other options and clients absolutely love this feature.
Cons: Integration into PIMS for payments wasn't available before, but now it is!
Vendor Response
"Review for App"
Overall: We are happy with the app, only factors that I find frustrating are listed in cons section
Pros: The texting feature is very helpful- I also appreciate the appointment reminders / confirmation
Cons: That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance
Vendor Response
"Vitus Vet / VetShipRX is THE BEST!"
Pros: Vitus Vet is a wonderful tool for our practice. Not only does it help our clients easily schedule appointments but it also helps them manage, request, refill, and pay for their pets medications. Their support staff...unmatched. I have never had to wait longer than an hour to hear back from a member of the support staff and they always help us resolve any issues we may have.
Cons: I have no issues with Vitus Vet and would likely recommend it to anyone who asks about it.
Vendor Response
"Practice Manager"
Overall: I am very happy with my experience. Everyone was so kind and helpful
Pros: Quick and efficient service. I was really happy with how quickly my issues were resolved.
Cons: I would like it if we could edit clients accounts from our end of VV and not have to reach out the tech support each time.
Vendor Response
"VitusVet is a great choice"
Overall: Customer service has been great and they respond quickly
Pros: I love how easy it is to send reminders to clients and how easy it uploads into our system.
Cons: I wish the VitusVet Connect app worked like it used to and sent us notifications.
Vendor Response
"Owner/manager"
Overall: We have been very pleased with the product, the interface is very intuitive and super easy to use. Also the support team is always helpful and prompt at answering questions.
Pros: Text messaging feature, flea/tick/HWP reminders, appointment confirmation messages, chat/email support
Cons: There are times when the client does not get patient reminders for services, that part is frustrating because the client becomes upset they were not reminded.
Vendor Response
"Happy with Vitus support"
Overall: Overall happy with the support. The problem was corrected quickly.
Pros: The rep was quick to assist with out problem and worked to get it resolved asap.
Cons: None at this time. All of our needs were met and our Vitus Connect is back in business.
Vendor Response
"Review 2024"
Overall: Pleased with overall service that VitusVet provides.
Pros: The convenience and price are the most attractive parts of VitusVet
Cons: Technical glitches are the most frustrating parts of VitusVet
Vendor Response
"Hospital Manager"
Overall: We have been using Vitus Vet for several years and love the app and all the features for our staff and our clients.
Pros: Quick response and resolution when help is needed.
Cons: No cons to be found. Anything that has arisen was solved.
Vendor Response