# VitusVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VitusVet the right Veterinary solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143459/VitusVet/reviews --- VitusVet 4.7 (70) [View alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of VitusVet Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews EP Elizabeth P Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time.“ May 6, 2026 EP Elizabeth P Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting“ May 6, 2026 VM Victoria M ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Another wonderful option would be to send fillable PDF forms that can be saved in the patient record.“ September 18, 2024 BE Bri E Vet AssistantVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance“ September 18, 2024 MS Maggie S Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “VitusVet has improved our client communication by allowing our clients to reach us multiple ways.“ November 14, 2024 LD Lisa D Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “They never line up with actual appt slots and there is no customization that will allow for that.“ August 12, 2024 TG Tarah G Hospital ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using Vitus Vet for several years and love the app and all the features for our staff and our clients.“ August 15, 2024 RS Rachael S Practice Manager, LVTVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Technical glitches are the most frustrating parts of VitusVet“ August 15, 2024 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lina M. Hospital Administrator Veterinary Used the software for: Less than 6 months ### "Great app for all pet owners" April 17, 2020 5.0 Great experience, love the new innovative solutions. Pros The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians. Cons The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport. Reason for choosing VitusVet Had the most flexible solutions for a veterinary practice and client users. Review Source JS Jane S. Practice Manager Veterinary Used the software for: 1-2 years ### "Appreciate responsiveness" December 10, 2024 5.0 Pretty good! We've used for a year + and it's worked out well for our team. Pros Customer service is responsive and helpful. Cons I haven't revisited all it's functions since setting it up and I'm sure we could benefit from using more of them. We just use texting. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing VitusVet cost and that texting number is same as clinic phone number. We looked at a ton of platforms. Review Source Response from VitusVet December 26, 2024 We appreciate your feedback, Jane! EP Elizabeth P. Practice Manager Veterinary Used the software for: 1-2 years ### "Good option will improve your experience and customer service" May 6, 2026 3.0 Another major advantage is the client-facing experience. The app allows pet owners to access their pet’s records, request appointments, and communicate with the hospital in a convenient, modern way. Overall I was pleased with vitusvet. Pros I like VitusVet because it significantly improves client communication and compliance in a way that feels seamless for both the hospital and pet owners. The platform makes it easy to send reminders for vaccines, appointments, and medications, which helps reduce missed visits and improves overall patient care. From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time. Cons Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting Limited customization for messaging and workflows Clients don’t always fully adopt or consistently use the app Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Wanted a better client experience and ease of use Review Source MS Maggie S. Practice Manager Veterinary Used the software for: 1-2 years ### "VitusVet improves communication" November 14, 2024 4.0 VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use. Pros Ability for client to request medications or appointments. Cons Reminder system - not always correct & have to sent too many. Campaigns are difficult to format. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Wanted a program that included client messaging. Review Source Response from VitusVet November 27, 2024 Thank you for your feedback, Maggie! MB Melissa B. DVM Veterinary Used the software for: 2+ years ### "Excellent Product" September 10, 2024 5.0 I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made. Pros I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well. Cons The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Integration with Intravet was our top reason for choosing Vitus Vet Review Source Response from VitusVet September 12, 2024 Appreciate the feedback, Melissa! MB Mercedes B. Assistant Practice Manager Veterinary Used the software for: Less than 6 months ### "VitusVet Connect" October 18, 2024 5.0 Pros VitusVet has allowed a more streamline communication between us and our clients especially during times of uncertainty like the recent hurricanes. We could not be happier with their service. Cons We wish that they will update the feature to move messages from the 'Done' category to the 'Inbox' category when new messages come in. A note has been sent to their support team to see if it can be included in a future update. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[OttoApp](https://www.capterra.com/p/10024913/OttoApp/) Reason for choosing VitusVet The price of VitusVet fit our needs best as a small business. Review Source Response from VitusVet October 28, 2024 Thank you for your feedback, Mercedes! AR Ashley R. Practice Manager Veterinary Used the software for: 6-12 months ### "Love all of that Vitus Vet has to offer!" August 20, 2024 5.0 Love it! The system is super user friendly, vitus pay is awesome love the daily total and text to pay! Pros Love payment processing, the refill request and the vitus vet connect! Cons Just wish the vitus connect had a little bit better notifications esp on the phone app Alternatives considered [Scratchpad](https://www.capterra.com/p/228937/ScratchPad/) Reason for choosing VitusVet loved it all! easy to use, support is so awesome! Switched from [Weave](https://www.capterra.com/p/141842/Weave/)[Rapport](https://www.capterra.com/p/265653/Rapport/) Rapport was awful! so unreliable and a lot of our text did not come through which made so awful situations. Weave was too much and not easy to use Review Source Response from VitusVet September 5, 2024 Thank you so much, Ashley! BE Bri E. Vet Assistant Veterinary Used the software for: 1-2 years ### "Review for App" September 18, 2024 4.0 We are happy with the app, only factors that I find frustrating are listed in cons section Pros The texting feature is very helpful- I also appreciate the appointment reminders / confirmation Cons That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Pet Desk was no longer working properly with our software Review Source Response from VitusVet September 19, 2024 Thank you for your feedback, Bri. AR Angi R. Practice Manager Veterinary Used the software for: 2+ years ### "Perfect for us" August 19, 2024 5.0 I didn't realize how great VitusVet was until we switched to a different platform & were very disappointed. Needless to say, we switched back!! Pros Simple! Exactly what we need but not a bunch of unnecessary (confusing) bells & whistles. Love that there's an app! Cons Nothing! Every time I've needed help I've received it! Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Customizable reminders is critical to our phone system Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) I couldn't customize reminder templates based on appt type Review Source Response from VitusVet September 5, 2024 Thank you so much for sharing your insight, Angi! AS Alisa S. Practice Manager Veterinary Used the software for: 2+ years ### "We Love VitusVet" April 17, 2025 5.0 I have been really happy overall using VitusVet and the people are always really friendly and helpful. Pros They are great to work with and they are quick in getting back to you. I also love the ease of using Vitus vet. Cons I cannot say that I have anything negative to say about VitusVet , except maybe sometimes there are issues with our reminders, but it usually gets taken care of right away. Review Source Response from VitusVet April 23, 2025 Thank you so much for your feedback! AB Ashley B. Office Manager Veterinary Used the software for: 1-2 years ### "Review of VitusVet" October 3, 2024 5.0 Pros All representatives are informed and helpful. I never feel like a burden for asking questions. Cons Researching certain settings can be difficult. Review Source Response from VitusVet October 10, 2024 Thank you so much for your feedback, Ashley! PB Patrick B. Manager Veterinary Used the software for: 2+ years ### "Happy with Vitus support" August 12, 2024 5.0 Overall happy with the support. The problem was corrected quickly. Pros The rep was quick to assist with out problem and worked to get it resolved asap. Cons None at this time. All of our needs were met and our Vitus Connect is back in business. Review Source Response from VitusVet September 5, 2024 Thank you for the feedback, Patrick! YB Yahaira B. Office Manager Veterinary Used the software for: 1-2 years ### "Great Service " August 12, 2024 5.0 Everything has been good, easy to communicate when need answers Pros That is convenience for client an easy to use. Cons No dislike at the moment. Maybe it will be easier if they can connect with avimark directly Review Source Response from VitusVet September 5, 2024 We appreciate you, Yahaira! JB Jennifer B. Client Service Representative Veterinary Used the software for: Less than 6 months ### "Change can be good!" August 7, 2024 5.0 Our overall experience with VitusVet has been positive! Easy to learn and use, friendly support staff, and provides the services we need. Pros What I like most about VitusVet is that it was easy to learn and use. Cons Wish there was a field for Quantity when clients request a refill. Review Source Response from VitusVet September 5, 2024 Thank you so much for your feedback, Jennifer! PZ Paige Z. Practice Manager Veterinary Used the software for: 2+ years ### "Started as a great product and only continues to improve" August 2, 2022 5.0 Vitus vet support has always been prompt and kind. The company always takes what we have to say into consideration and is always making improvements where necessary. Pros Ease of client communication and how it copies directly to the patient record. Cons Creating email and text campaigns is very clunky and the save/draft process makes it take longer than it should. I would like to see this improve. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Paige! VA Valerie A. OFFICE MANAGER Veterinary Used the software for: 6-12 months ### "Does it all" August 2, 2022 5.0 It's been great! A huge help to our front desk personnel...wish we had it during the height of COVID when clients were not allowed in the building. We also have our credit card processing included in the package, which is competitive and allowed us to upgrade our credit card machines. Pros VitusVet takes care of all types of reminders for us, including daily confirmation/reminders of appointments. Clients are able to request appointments through VitusVet. It also reaches to our clients for refills on medications. If clients want to access their pet records, they can do so through the VitusVet app, which is great! Cons It asks clients about ALL medications, even ones that should not be refilled. Reason for choosing VitusVet Great reviews and competitive pricing. Review Source Response from VitusVet August 12, 2022 Thank you for your thoughtful feedback, Valerie! We appreciate your review. TM Tomas M. Manager Veterinary Used the software for: 1-2 years ### "Best tool for communication between hospital and client " August 11, 2022 5.0 I am truly happy that we found a service that 1. can confirm our scheduled appointments and 2. can allow our staff to easily text clients updates and picture regarding their pets. Pros One of the most utilized features is the vitusvet connect feature. This is truly a godsend to us because it allows our staff to communicate with clients throughout the day. Our staff is able to send patient updates to pet parents during their appointments/procedures sometime even pictures. Its a great tool that keeps the flow of communication going. Cons There is nothing I dislike. I have not had the opportunity or the need to explore the other available options provide by Vitus Vet. Perhaps in the future I will have a reason to explore these additional options. Review Source LK Lawrence K. Owner Veterinary Used the software for: 2+ years ### "Vitus Vet App" May 9, 2020 5.0 I am an original user of the system and have about 600 clients using the system. Pros The ease of use, client satisfaction, reminder system and response rate and the new 2 way texting that integrates into the communication section of the client record. Cons At this time I do not find any cons with the system. the company responds to my requests and questions fast and has resolved problems quickly. Reason for choosing VitusVet The original pricing program fit my budget. As the company has had to change protocol and pricing they have been fair to me and explained each growth step asking for my input and thoughts on the changes. The company reps check on me and make me feel that my input is meaningful to the even though I am a one veterinarian house call practice. Review Source KV Kyla V. Practice Manager Veterinary Used the software for: 2+ years ### "Value for Money not great, service worse" August 8, 2022 3.0 Overall was fine. Honestly not impressed towards the end. We switched services since being told that our bill was going up like $200 and I had 6 hours to call back and decide if I wanted to renew before they shut us out of the program. Therefore, we switched programs Pros Ease of use was fine. Lay out was alright to find everything. Cons Needed updating. Very old looking compared to other software programs Review Source Response from VitusVet August 12, 2022 We appreciate your feedback, Kyla. RB Rebecca B. Practice Manager Veterinary Used the software for: 2+ years ### "Pleased with VitusVet" August 11, 2022 5.0 Pros Can customize reminders for appointments and surgeries Cons Pricing ended up being more than expected Review Source Response from VitusVet August 12, 2022 We appreciate your feedback, Rebecca! JD Joanne D. Practice Manager Veterinary Used the software for: 1-2 years ### "Vitus Vet User" August 8, 2022 4.0 Pros It does help the staff with confirmations and reminders. Cons The lack of support is my highest criticism. I don't have a dedicated person or people to help navigate problems and also to present new features and education. Review Source Response from VitusVet August 12, 2022 We appreciate your feedback, Joanne! CC Chelsea C. RVT, Hospital Operations Manager Veterinary Used the software for: 1-2 years ### "Vitus Pay" October 16, 2023 5.0 Pros Ability to send text to pay links and emails Cons That is currently the only thing we use it for. Review Source VR Verified Reviewer Pathologists' Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Awesome app" December 5, 2018 5.0 Pros You can virtually take care of everything you need regarding your pet by using VitusVet. You can make appointments, order prescriptions, communicate with your veterinarian and you also have your animals medical record at your fingertips at all times. Cons I have no cons to report about at the moment. Review Source RB Renee B. Veterinarian Veterinary Used the software for: 2+ years ### "We love Vitus Vet!" November 14, 2024 5.0 We love Vitus Vet! We use it for client text communication, reminders, confirmations, client surveys - which lead to reviews, and an app for clients to check their reminders. Pros Ease of use, can log in to from any computer in clinic or not, does everything we need! Cons Difficulty in changing our confirmation text messages. Review Source Response from VitusVet November 27, 2024 We appreciate you sharing your feedback, Renee! JR Jennifer R. Practice Manager Veterinary Used the software for: 2+ years ### "Favorite supplemental veterinary software product" October 30, 2024 5.0 Pros VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy. The support team is the best - very responsive & quick to implement suggestions. Cons no negatives to share! Always impressed by this team & the software. Review Source Response from VitusVet November 7, 2024 Thank you so much for taking the time to share your experience, Jennifer! Similar Products Featured