--- title: "VitusVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is VitusVet the right Veterinary solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143459/VitusVet/reviews/" page_type: "reviews" language: "en" --- VitusVet 4.7 (70) [View alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of VitusVet Ease of use 4.7 Customer Service 4.7 ## Pros and Cons in Reviews EP Elizabeth P Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time.“ May 6, 2026 EP Elizabeth P Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting“ May 6, 2026 VM Victoria M ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Another wonderful option would be to send fillable PDF forms that can be saved in the patient record.“ September 18, 2024 BE Bri E Vet AssistantVeterinary, 2 - 10 employeesUsed the software for: 1-2 years. “That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance“ September 18, 2024 MS Maggie S Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: 1-2 years. “VitusVet has improved our client communication by allowing our clients to reach us multiple ways.“ November 14, 2024 LD Lisa D Practice ManagerVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “They never line up with actual appt slots and there is no customization that will allow for that.“ August 12, 2024 TG Tarah G Hospital ManagerVeterinary, 2 - 10 employeesUsed the software for: More than 2 years. “We have been using Vitus Vet for several years and love the app and all the features for our staff and our clients.“ August 15, 2024 RS Rachael S Practice Manager, LVTVeterinary, 11 - 50 employeesUsed the software for: More than 2 years. “Technical glitches are the most frustrating parts of VitusVet“ August 15, 2024 ## Showing most helpful reviews Showing 1-25 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lina M. Hospital Administrator Veterinary Used the software for: Less than 6 months ### "Great app for all pet owners" April 17, 2020 5.0 Great experience, love the new innovative solutions. Pros The two way texting feature between client and our vet hospital's fixed land line phone. The software translates into a chat app. Starting to integrate this with telemedicine where clients can text pet pictures with questions. It is also a great appointment reminder tool. Clients can easily view their pet's medical records on VitusVet app, and share them with others caretakers and third parties such as goomers or other veterinarians. Cons The medical records are available for viewing too soon. Not flexible appointment request options. Does not fully integrate with AVImark like Rapport. Reason for choosing VitusVet Had the most flexible solutions for a veterinary practice and client users. Review Source JS Jane S. Practice Manager Veterinary Used the software for: 1-2 years ### "Appreciate responsiveness" December 10, 2024 5.0 Pretty good! We've used for a year + and it's worked out well for our team. Pros Customer service is responsive and helpful. Cons I haven't revisited all it's functions since setting it up and I'm sure we could benefit from using more of them. We just use texting. Alternatives considered [Weave](https://www.capterra.com/p/141842/Weave/) Reason for choosing VitusVet cost and that texting number is same as clinic phone number. We looked at a ton of platforms. Review Source Response from VitusVet December 26, 2024 We appreciate your feedback, Jane! EP Elizabeth P. Practice Manager Veterinary Used the software for: 1-2 years ### "Good option will improve your experience and customer service" May 6, 2026 3.0 Another major advantage is the client-facing experience. The app allows pet owners to access their pet’s records, request appointments, and communicate with the hospital in a convenient, modern way. Overall I was pleased with vitusvet. Pros I like VitusVet because it significantly improves client communication and compliance in a way that feels seamless for both the hospital and pet owners. The platform makes it easy to send reminders for vaccines, appointments, and medications, which helps reduce missed visits and improves overall patient care. From an operational standpoint, it supports efficiency by automating routine communication tasks that would otherwise take up valuable CSR time. Cons Integration with PIMS (like Ezyvet) can sometimes be inconsistent or require troubleshooting Limited customization for messaging and workflows Clients don’t always fully adopt or consistently use the app Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Wanted a better client experience and ease of use Review Source MS Maggie S. Practice Manager Veterinary Used the software for: 1-2 years ### "VitusVet improves communication" November 14, 2024 4.0 VitusVet has improved our client communication by allowing our clients to reach us multiple ways. It is overall easy for both the practice and the client to use. Pros Ability for client to request medications or appointments. Cons Reminder system - not always correct & have to sent too many. Campaigns are difficult to format. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) Wanted a program that included client messaging. Review Source Response from VitusVet November 27, 2024 Thank you for your feedback, Maggie! MB Mercedes B. Assistant Practice Manager Veterinary Used the software for: Less than 6 months ### "VitusVet Connect" October 18, 2024 5.0 Pros VitusVet has allowed a more streamline communication between us and our clients especially during times of uncertainty like the recent hurricanes. We could not be happier with their service. Cons We wish that they will update the feature to move messages from the 'Done' category to the 'Inbox' category when new messages come in. A note has been sent to their support team to see if it can be included in a future update. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[OttoApp](https://www.capterra.com/p/10024913/OttoApp/) Reason for choosing VitusVet The price of VitusVet fit our needs best as a small business. Review Source Response from VitusVet October 28, 2024 Thank you for your feedback, Mercedes! MB Melissa B. DVM Veterinary Used the software for: 2+ years ### "Excellent Product" September 10, 2024 5.0 I have always had excellent support from Vitus Vet in the event that I have ever needed help. They are very on top of it and have easy to follow instructions for changes that need to be made. Pros I love the two way text option. This is a great tool to help us communicate with our clients. We've always had great success with our Request An Appointment feature as well. Cons The campaigns are a bit difficult to use/create. I think there could be better ways to help this be a smoother, more user friendly process Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Integration with Intravet was our top reason for choosing Vitus Vet Review Source Response from VitusVet September 12, 2024 Appreciate the feedback, Melissa! BE Bri E. Vet Assistant Veterinary Used the software for: 1-2 years ### "Review for App" September 18, 2024 4.0 We are happy with the app, only factors that I find frustrating are listed in cons section Pros The texting feature is very helpful- I also appreciate the appointment reminders / confirmation Cons That I am unable to change certain features without working with customer service : For example, on the app clients can request same day appointment, which most of the time is unlikely- it would be nice to only offer appointments so many weeks in advance Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Pet Desk was no longer working properly with our software Review Source Response from VitusVet September 19, 2024 Thank you for your feedback, Bri. AG Adrea G. Hospital Manager Veterinary Used the software for: 6-12 months ### "We love VitusVet!" September 5, 2024 5.0 We are so impressed with the customer service and program. It has really helped us get medication sales back to us. Pros We switched to Vitusvet for the prescription ordering module and love it. I also like that appointments are by request and not actually made by the client. The payment portal is excellent too. Customer service is great. Overall, very happy. Cons The email blasts and communications come from support, not our website. We are finding a high volume of communications going to spam that wasn't happening from our email. Medication can't be under $1. That does get complicated when dispensing medication under $ per pill. Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) The prescription program. We were happy with Petdesk but are much happier with this. Review Source Response from VitusVet September 9, 2024 Adrea, thank you so much for your feedback! AS Alisa S. Practice Manager Veterinary Used the software for: 2+ years ### "We Love VitusVet" April 17, 2025 5.0 I have been really happy overall using VitusVet and the people are always really friendly and helpful. Pros They are great to work with and they are quick in getting back to you. I also love the ease of using Vitus vet. Cons I cannot say that I have anything negative to say about VitusVet , except maybe sometimes there are issues with our reminders, but it usually gets taken care of right away. Review Source Response from VitusVet April 23, 2025 Thank you so much for your feedback! RB Renee B. Veterinarian Veterinary Used the software for: 2+ years ### "We love Vitus Vet!" November 14, 2024 5.0 We love Vitus Vet! We use it for client text communication, reminders, confirmations, client surveys - which lead to reviews, and an app for clients to check their reminders. Pros Ease of use, can log in to from any computer in clinic or not, does everything we need! Cons Difficulty in changing our confirmation text messages. Review Source Response from VitusVet November 27, 2024 We appreciate you sharing your feedback, Renee! CG Chelsey G. Practice Manager Veterinary Used the software for: 1-2 years ### "Practice Manager" September 12, 2024 5.0 I am very happy with my experience. Everyone was so kind and helpful Pros Quick and efficient service. I was really happy with how quickly my issues were resolved. Cons I would like it if we could edit clients accounts from our end of VV and not have to reach out the tech support each time. Review Source Response from VitusVet September 17, 2024 Thank you so much for the feedback on your experience, Chelsey! JS Jessica S. Head Receptionist Veterinary Used the software for: 6-12 months ### "Easy to Use" August 8, 2022 4.0 I have had a great experience with Vitus Vet. I was previously using Vetscene and their texting feature was not great. We did not get notified when a client wrote to us. It was really important that when switching over there was a way we would get notified when a text came through and Vitus Vet assured me there was. It has been working out great, there is a pop up at the bottom right hand that tells you who is messaging and what is is regarding. Every time I need customer service they respond quickly and are really helpful. Pros The texting feature is what I liked the most about this software. I love how easy it is to use and you can copy the messages and import or paste them into patient files. The other feature I like is the campaign. You can send a mass email to clients. Cons There is no way to to send a mass text to clients. The appointment requests do not correspond with what appointments slots are taken. Reason for choosing VitusVet Vitus Vet seemed to be the easiest to use. The texting feature was what we were looking for. There were additional features to use like prescription requests, campaigns, and customizing forms. We purchased during covid so it was important to get a platform that would save us time on the phone. Review Source Response from VitusVet August 12, 2022 We're happy to hear you've enjoyed our texting feature. Thank you for leaving a review, Jessica! PB Patrick B. Manager Veterinary Used the software for: 2+ years ### "Happy with Vitus support" August 12, 2024 5.0 Overall happy with the support. The problem was corrected quickly. Pros The rep was quick to assist with out problem and worked to get it resolved asap. Cons None at this time. All of our needs were met and our Vitus Connect is back in business. Review Source Response from VitusVet September 5, 2024 Thank you for the feedback, Patrick! YB Yahaira B. Office Manager Veterinary Used the software for: 1-2 years ### "Great Service " August 12, 2024 5.0 Everything has been good, easy to communicate when need answers Pros That is convenience for client an easy to use. Cons No dislike at the moment. Maybe it will be easier if they can connect with avimark directly Review Source Response from VitusVet September 5, 2024 We appreciate you, Yahaira! SS Sarah S. Owner Manager Veterinary Used the software for: 2+ years ### "Owner/manager" August 2, 2024 5.0 We have been very pleased with the product, the interface is very intuitive and super easy to use. Also the support team is always helpful and prompt at answering questions. Pros Text messaging feature, flea/tick/HWP reminders, appointment confirmation messages, chat/email support Cons There are times when the client does not get patient reminders for services, that part is frustrating because the client becomes upset they were not reminded. Review Source Response from VitusVet September 5, 2024 We appreciate your feedback, Sarah! TM Tomas M. Manager Veterinary Used the software for: 1-2 years ### "Best tool for communication between hospital and client " August 11, 2022 5.0 I am truly happy that we found a service that 1. can confirm our scheduled appointments and 2. can allow our staff to easily text clients updates and picture regarding their pets. Pros One of the most utilized features is the vitusvet connect feature. This is truly a godsend to us because it allows our staff to communicate with clients throughout the day. Our staff is able to send patient updates to pet parents during their appointments/procedures sometime even pictures. Its a great tool that keeps the flow of communication going. Cons There is nothing I dislike. I have not had the opportunity or the need to explore the other available options provide by Vitus Vet. Perhaps in the future I will have a reason to explore these additional options. Review Source NG Nicole G. DVM, Owner Veterinary Used the software for: 2+ years ### "VitusVet - A Good Choice for Client Communication" May 7, 2020 5.0 I am sad that Vitusvet dropped the upload of x-ray images for the clients to view on their phone. Pros I am an "older" generation, but always try to keep up. I have come to realize that 50% of clients do not read my emails or listen to my phone messages I leave when I want to communicate with them regarding diagnostics results about their pet. However, they respond within minutes if I text them. This is the world today. Cons What I disliked the most initially is that the Android phone was not equally supported like the iPhone, but this has greatly improved. Review Source NM Nicole M. Practice Manager Veterinary Used the software for: 2+ years ### "VitusVet Review" August 5, 2022 4.0 Good Pros Reminder system is great and easy to use. Appointment requests are easy to navigate through and give clients a variety of options Cons The ability to to text throughout the software and the text be integrated with our practice management system Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Nicole! JB Jackie B. President Veterinary Used the software for: 2+ years ### "Review " August 8, 2022 4.0 Has been a lifesaver during the pandemic. Pros Easy to use, and great texting feature.. Cons Difficult customer service, and sometimes doesn’t sync up properly. Review Source Response from VitusVet August 12, 2022 Thank you for your review! We appreciate the feedback, Jackie. SM Shannon M. Practice Manager Veterinary Used the software for: 2+ years ### "Wonderful support team" September 23, 2019 4.0 VitusVet is consistently changing and trying to improved their product. They have an excellent support team. The software is still working to be more - I would like it to do more, but for what it does, it is a great product. Pros VitusVet is our third reminder system. I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company. Cons I do wish there was more customization and more reports accessible. We have had some issues with the reliability of their reminders. Review Source KC Kerry C. Hospital Director Veterinary Used the software for: 6-12 months ### "Review" August 9, 2022 4.0 My overall experience was not bad but we needed more for out clients. Pros Integration and set up was fairly easy. Cons I would have liked the ability to make changes ourselves and not needing to contact customer support for everything. Alternatives considered [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Review Source CC Chelsea C. RVT, Hospital Operations Manager Veterinary Used the software for: 1-2 years ### "Vitus Pay" October 16, 2023 5.0 Pros Ability to send text to pay links and emails Cons That is currently the only thing we use it for. Review Source VR Verified Reviewer Pathologists' Assistant Hospital & Health Care Used the software for: Less than 6 months ### "Awesome app" December 5, 2018 5.0 Pros You can virtually take care of everything you need regarding your pet by using VitusVet. You can make appointments, order prescriptions, communicate with your veterinarian and you also have your animals medical record at your fingertips at all times. Cons I have no cons to report about at the moment. Review Source JR Jennifer R. Practice Manager Veterinary Used the software for: 2+ years ### "Favorite supplemental veterinary software product" October 30, 2024 5.0 Pros VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy. The support team is the best - very responsive & quick to implement suggestions. Cons no negatives to share! Always impressed by this team & the software. Review Source Response from VitusVet November 7, 2024 Thank you so much for taking the time to share your experience, Jennifer! TS TABITHA S. Manager Veterinary Used the software for: Less than 6 months ### "It has saved so many hours of work" October 24, 2024 5.0 We have been using for a few month now and find all of the pros of this service out weigh the cons. Pros Cuts down on time spent adding text messages into the charts. Cons Non clients can request appointments and it looks like the current client requests. Review Source Response from VitusVet November 6, 2024 Thank you so much for your feedback, Tabitha! Similar Products Featured