# Page 2 | VitusVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is VitusVet the right Veterinary solution for you? Explore 69 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143459/VitusVet/reviews --- VitusVet 4.7 (69) [View alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of VitusVet ## Showing most helpful reviews Showing 26-50 of 69 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Renee B. Veterinarian Veterinary Used the software for: 2+ years ### "We love Vitus Vet!" November 14, 2024 5.0 We love Vitus Vet! We use it for client text communication, reminders, confirmations, client surveys - which lead to reviews, and an app for clients to check their reminders. Pros Ease of use, can log in to from any computer in clinic or not, does everything we need! Cons Difficulty in changing our confirmation text messages. Review Source Response from VitusVet November 27, 2024 We appreciate you sharing your feedback, Renee! VM Victoria M. Manager Veterinary Used the software for: 2+ years ### "Great communication platform for clients" September 18, 2024 4.0 Great experience! Keep expanding your integration options. Another wonderful option would be to send fillable PDF forms that can be saved in the patient record. Pros Having the ability for text communication with owners. Cons Having to manually add communications to patient files vs having an option to automatically integrate it with the possibility of choosing what not to add to the patient record individually. Review Source Response from VitusVet September 23, 2024 We appreciate you sharing your feedback, Victoria! JR Jennifer R. Practice Manager Veterinary Used the software for: 2+ years ### "Favorite supplemental veterinary software product" October 30, 2024 5.0 Pros VetShipRx is such a unique product to be able to offer to clients, it's really helped to maintain an in-house pharmacy. The support team is the best - very responsive & quick to implement suggestions. Cons no negatives to share! Always impressed by this team & the software. Review Source Response from VitusVet November 7, 2024 Thank you so much for taking the time to share your experience, Jennifer! DE David E. Pharmacy Manager Veterinary Used the software for: 2+ years ### "Vitus Vet / VetShipRX is THE BEST!" September 15, 2024 5.0 Pros Vitus Vet is a wonderful tool for our practice. Not only does it help our clients easily schedule appointments but it also helps them manage, request, refill, and pay for their pets medications. Their support staff...unmatched. I have never had to wait longer than an hour to hear back from a member of the support staff and they always help us resolve any issues we may have. Cons I have no issues with Vitus Vet and would likely recommend it to anyone who asks about it. Review Source Response from VitusVet September 17, 2024 David, we appreciate you immensely. Thank you for taking the time to share your feedback! SW Stephanie W. Receiptionist Veterinary Used the software for: 1-2 years ### "Quick Results and Updates" September 3, 2024 5.0 I was very pleased with their handling of the matter. Pros The handling of my issue was dealt with quickly. I received updates on the status of my request for a refund. Cons I have no negatives about this exchange. Review Source Response from VitusVet September 10, 2024 Thank you for your feedback! CG Chelsey G. Practice Manager Veterinary Used the software for: 1-2 years ### "Practice Manager" September 12, 2024 5.0 I am very happy with my experience. Everyone was so kind and helpful Pros Quick and efficient service. I was really happy with how quickly my issues were resolved. Cons I would like it if we could edit clients accounts from our end of VV and not have to reach out the tech support each time. Review Source Response from VitusVet September 17, 2024 Thank you so much for the feedback on your experience, Chelsey! ES Emily S. Practice Owner Veterinary Used the software for: 2+ years ### "Veterinary Reminder and Communication Platform" August 6, 2024 5.0 They are exceptionally helpful, get you up and running quickly, and I see the results. Their solutions are so helpful and fill needs within every practice. Pros Every time I have implemented VitusVet at a practice (over 20 and counting) I have seen an almost immediate increase in appointment requests and prescription requests. It is so easy to implement and they help you every step of the way. The other features such as two-way texting, text to pay, and door dash prescriptions are helpful in every practice. Cons I have no complaints. All of their solutions are so helpful! Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Reason for choosing VitusVet Past performance was proof enough for me. Going from 19 appointment requests to over 200 in one month speaks for itself. Review Source Response from VitusVet September 5, 2024 Thank you for taking the time to share your feedback, Emily! MB Mercedes B. Assistant Practice Manager Veterinary Used the software for: Less than 6 months ### "VitusVet Connect" October 18, 2024 5.0 Pros VitusVet has allowed a more streamline communication between us and our clients especially during times of uncertainty like the recent hurricanes. We could not be happier with their service. Cons We wish that they will update the feature to move messages from the 'Done' category to the 'Inbox' category when new messages come in. A note has been sent to their support team to see if it can be included in a future update. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/)[OttoApp](https://www.capterra.com/p/10024913/OttoApp/) Reason for choosing VitusVet The price of VitusVet fit our needs best as a small business. Review Source Response from VitusVet October 28, 2024 Thank you for your feedback, Mercedes! AB Ashley B. Office Manager Veterinary Used the software for: 1-2 years ### "Review of VitusVet" October 3, 2024 5.0 Pros All representatives are informed and helpful. I never feel like a burden for asking questions. Cons Researching certain settings can be difficult. Review Source Response from VitusVet October 10, 2024 Thank you so much for your feedback, Ashley! TS TABITHA S. Manager Veterinary Used the software for: Less than 6 months ### "It has saved so many hours of work" October 24, 2024 5.0 We have been using for a few month now and find all of the pros of this service out weigh the cons. Pros Cuts down on time spent adding text messages into the charts. Cons Non clients can request appointments and it looks like the current client requests. Review Source Response from VitusVet November 6, 2024 Thank you so much for your feedback, Tabitha! VP Victoria P. Practice manager Veterinary Used the software for: 2+ years ### "VitusVet is a great choice" August 12, 2024 5.0 Customer service has been great and they respond quickly Pros I love how easy it is to send reminders to clients and how easy it uploads into our system. Cons I wish the VitusVet Connect app worked like it used to and sent us notifications. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Weave is too pushy and we did a trail with petdesk and they sent reminders out to all our deceased patients. Review Source Response from VitusVet September 5, 2024 We appreciate you sharing your feedback, Victoria! TG Tarah G. Hospital Manager Veterinary Used the software for: 2+ years ### "Hospital Manager" August 15, 2024 5.0 We have been using Vitus Vet for several years and love the app and all the features for our staff and our clients. Pros Quick response and resolution when help is needed. Cons No cons to be found. Anything that has arisen was solved. Switched from [PetDesk](https://www.capterra.com/p/166086/PetDesk/) More features were available such as two way texting with clients Review Source Response from VitusVet September 5, 2024 We appreciate it, Tarah! SS Sarah S. Owner Manager Veterinary Used the software for: 2+ years ### "Owner/manager" August 2, 2024 5.0 We have been very pleased with the product, the interface is very intuitive and super easy to use. Also the support team is always helpful and prompt at answering questions. Pros Text messaging feature, flea/tick/HWP reminders, appointment confirmation messages, chat/email support Cons There are times when the client does not get patient reminders for services, that part is frustrating because the client becomes upset they were not reminded. Review Source Response from VitusVet September 5, 2024 We appreciate your feedback, Sarah! PB Patrick B. Manager Veterinary Used the software for: 2+ years ### "Happy with Vitus support" August 12, 2024 5.0 Overall happy with the support. The problem was corrected quickly. Pros The rep was quick to assist with out problem and worked to get it resolved asap. Cons None at this time. All of our needs were met and our Vitus Connect is back in business. Review Source Response from VitusVet September 5, 2024 Thank you for the feedback, Patrick! RS Rachael S. Practice Manager, LVT Veterinary Used the software for: 2+ years ### "Review 2024" August 15, 2024 5.0 Pleased with overall service that VitusVet provides. Pros The convenience and price are the most attractive parts of VitusVet Cons Technical glitches are the most frustrating parts of VitusVet Alternatives considered [Rapport](https://www.capterra.com/p/265653/Rapport/) Reason for choosing VitusVet Pricing and service options that may be customized. Review Source Response from VitusVet September 5, 2024 We appreciate you sharing your feedback, Rachael! OS Omar S. Practice Manager Veterinary Used the software for: 2+ years ### "A must have in any Succesful Practice " August 12, 2024 5.0 Super Fast and Friendly Customer Service. Will increase your practice volume. Does have many tools to improve your services. Pros Made by and for Veterinarians. Super Easy to use, Compatible with most Veterinary Softwares. Cons I can't find any flaws on it. Our practice is doing a lot better since we installed it. Review Source Response from VitusVet September 5, 2024 Thank you so much for taking the time to share your feedback, Omar! YB Yahaira B. Office Manager Veterinary Used the software for: 1-2 years ### "Great Service " August 12, 2024 5.0 Everything has been good, easy to communicate when need answers Pros That is convenience for client an easy to use. Cons No dislike at the moment. Maybe it will be easier if they can connect with avimark directly Review Source Response from VitusVet September 5, 2024 We appreciate you, Yahaira! JB Jennifer B. Client Service Representative Veterinary Used the software for: Less than 6 months ### "Change can be good!" August 7, 2024 5.0 Our overall experience with VitusVet has been positive! Easy to learn and use, friendly support staff, and provides the services we need. Pros What I like most about VitusVet is that it was easy to learn and use. Cons Wish there was a field for Quantity when clients request a refill. Review Source Response from VitusVet September 5, 2024 Thank you so much for your feedback, Jennifer! RR Richard R. Practice Administrator Veterinary Used the software for: 2+ years ### "Washington DC Administrator Reviews App" November 30, 2021 4.0 Overall we have a good experience with this app. It helps us to increase our revenue through increased compliance. It has eased our reminder process and appointment confirmations, saving critical admin time. Pros This is great for appointment confirmations and reminders. It helps with compliance. It saves my staff admin time. Cons I wish the analytics were better, as I don't use them but would. Reason for choosing VitusVet It seemed easier to use and teach to my staff Review Source RP Rebecca P. Practice Manager Veterinary Used the software for: 2+ years ### "Love VitusVet" August 2, 2022 4.0 We have been pleased with VitusVet as a company and with their software. Their staff is always responsive and helpful. The expansion of services they offered throughout the past few years, have made our job a little easier. Our clients enjoy being able to text us and receiving pictures from us of their pets post-surgery. Pros I have been with VitusVet for a few years. What I like about the software is the easy of use for my staff. When I initially signed on with them, I was impressed with ways they were looking to expand services to better assist the veterinary clinics. Cons Integration into practice management software could be better but the solution VitusVet has works well Reason for choosing VitusVet We choose VitusVet over PetDesk because of the services that VitusVet had in the works. Switched from [Demandforce](https://www.capterra.com/p/221823/Demandforce/) We made the switch because we were looking for a company that provided software specifically for the needs of the veterinary clinic. Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Rebecca! And thank you for being a loyal customer over the years! PZ Paige Z. Practice Manager Veterinary Used the software for: 2+ years ### "Started as a great product and only continues to improve" August 2, 2022 5.0 Vitus vet support has always been prompt and kind. The company always takes what we have to say into consideration and is always making improvements where necessary. Pros Ease of client communication and how it copies directly to the patient record. Cons Creating email and text campaigns is very clunky and the save/draft process makes it take longer than it should. I would like to see this improve. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Paige! Jennifer M. Practice Manager Veterinary Used the software for: 2+ years ### "You get a partner with Vitus Vet" May 19, 2020 5.0 The main draw for me is the customer support-- we have the BEST account manager (shout out to \[SENSITIVE CONTENT HIDDEN\]!). He is always available and will readily bend over backwards if there's something he can do to help. He makes a point to reach out and check in. He is ALWAYS considerate of my time, which is SO appreciated. Pros Vitus Vet is very user friendly. We especially love the 2-way connect (texting platform), as it integrates with our practice management software. I had to send out a lot of email "blasts" during the initial days of the pandemic, as we updated our protocols and what not... super easy to make nice looking emails for mass communications as well. Cons On the app side of things, they used to have capability for clients to be able to pull up x-rays which was very cool but I'm sure REALLY bogged down the system and slowed things down. I really don't have any complaints. Vitus Vet is innovative and always coming up with new things... I really like that they ask for our input as well, when making these improvements. Reason for choosing VitusVet Initially, it was the best deal financially; we have stayed because of the service. Review Source SS Susan S. Owner Veterinary Used the software for: 6-12 months ### "Helpful in the post COVID world" August 4, 2022 3.0 The setup went flawlessly but support afterwards was not good. We still use it but I don’t have a super strong tie if something better came at better price Pros We use Vitus for our prescription requests, payments, reminders and texting and love the functionality Cons The support is definitely not where it should be. You have to email and wait, sometimes days for a response. It would be nice to have more local control of features Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet Referral and price Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Susan! VA Valerie A. OFFICE MANAGER Veterinary Used the software for: 6-12 months ### "Does it all" August 2, 2022 5.0 It's been great! A huge help to our front desk personnel...wish we had it during the height of COVID when clients were not allowed in the building. We also have our credit card processing included in the package, which is competitive and allowed us to upgrade our credit card machines. Pros VitusVet takes care of all types of reminders for us, including daily confirmation/reminders of appointments. Clients are able to request appointments through VitusVet. It also reaches to our clients for refills on medications. If clients want to access their pet records, they can do so through the VitusVet app, which is great! Cons It asks clients about ALL medications, even ones that should not be refilled. Reason for choosing VitusVet Great reviews and competitive pricing. Review Source Response from VitusVet August 12, 2022 Thank you for your thoughtful feedback, Valerie! We appreciate your review. KC Kari C. Staff Coordinator Veterinary Used the software for: 1-2 years ### "Great company" August 16, 2022 5.0 Overall, we are very happy with Vitus Vet. The software is so much more robust than what we use it for, but the features we use are great. The customer service is exceptional. Pros We use Vitus Vet for automated appointment reminders and payment processing. The customizable automated reminders really helped us keep our clients up to date on current covid policies without much extra effort/phone calls/communications on our part. Additionally, it saves us a lot of time when confirming appointments for the next day. The payment processing and reporting is intuitive and easy to use. Cons We have 2 payment terminals from Vitus Vet and they always connected and disconnected from the wifi at random times. It was rare that both terminals were connected to the wifi at the same time. Review Source Response from VitusVet August 24, 2022 Thank you for your feedback, Kari! We appreciate it. 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