# Page 3 | VitusVet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is VitusVet the right Veterinary solution for you? Explore 70 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143459/VitusVet/reviews --- VitusVet 4.7 (70) [View alternatives](https://www.capterra.com/p/143459/VitusVet/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of VitusVet ## Showing most helpful reviews Showing 51-70 of 70 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kari C. Staff Coordinator Veterinary Used the software for: 1-2 years ### "Great company" August 16, 2022 5.0 Overall, we are very happy with Vitus Vet. The software is so much more robust than what we use it for, but the features we use are great. The customer service is exceptional. Pros We use Vitus Vet for automated appointment reminders and payment processing. The customizable automated reminders really helped us keep our clients up to date on current covid policies without much extra effort/phone calls/communications on our part. Additionally, it saves us a lot of time when confirming appointments for the next day. The payment processing and reporting is intuitive and easy to use. Cons We have 2 payment terminals from Vitus Vet and they always connected and disconnected from the wifi at random times. It was rare that both terminals were connected to the wifi at the same time. Review Source Response from VitusVet August 24, 2022 Thank you for your feedback, Kari! We appreciate it. JS Jill S. Veterinarian and Partner Veterinary Used the software for: 2+ years ### "Makes life easier!" November 3, 2023 5.0 Pros integration, texting capacity, ease of use Cons probably the cost, though I don't think it is unreasonable... I just like free products Review Source MH Mellysa H. IT Operations Manager Veterinary Used the software for: 1-2 years ### "Additional Resources for Client Communication" August 15, 2022 5.0 Our clients can just text and do not have to call and go through our reception area to check in or get simple questions answered. Pros We enjoy having a text function to communicate with clients quickly and efficiently. Cons The integration with ImproMed needs some work. It is slow to pull from the database and does not have some of the customizations we would like. Review Source Response from VitusVet August 24, 2022 Mellysa, thank you for your feedback! NG Nicole G. DVM, Owner Veterinary Used the software for: 2+ years ### "VitusVet - A Good Choice for Client Communication" May 7, 2020 5.0 I am sad that Vitusvet dropped the upload of x-ray images for the clients to view on their phone. Pros I am an "older" generation, but always try to keep up. I have come to realize that 50% of clients do not read my emails or listen to my phone messages I leave when I want to communicate with them regarding diagnostics results about their pet. However, they respond within minutes if I text them. This is the world today. Cons What I disliked the most initially is that the Android phone was not equally supported like the iPhone, but this has greatly improved. Review Source KD Kristin D. DVM Veterinary Used the software for: Less than 6 months ### "Great product so far!" August 4, 2022 5.0 Wonderful team and support, our staff is really happy with the software so far Pros It has all the features we need ( appt reminders, appt requests, an app for clients, refill requests and reminders, 2 way text) and it is vey use friendly Cons A few kinks needed to be worked out with integrating the software into evet, but customer support is very helpful in assisting with our needs Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet It had similar features but they seemed easier to use and more straight forward. I also liked the fact that this was created by a veterinarian Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Kristin! We're glad to hear you're enjoying your experience with the product. NM Nicole M. Practice Manager Veterinary Used the software for: 2+ years ### "VitusVet Review" August 5, 2022 4.0 Good Pros Reminder system is great and easy to use. Appointment requests are easy to navigate through and give clients a variety of options Cons The ability to to text throughout the software and the text be integrated with our practice management system Review Source Response from VitusVet August 12, 2022 Thank you for your feedback, Nicole! KH Karen H. Manager Veterinary Used the software for: 1-2 years ### "Love VitusVet" August 9, 2022 5.0 Has been great from the beginning Pros Super easy to implement, great customer service. Good value. Cons Wish we could choose where messages went in the Medical record Switched from [Rapport](https://www.capterra.com/p/265653/Rapport/) Better features, easier to use Review Source Response from VitusVet August 12, 2022 We're glad to hear you've been happy with your experience. Thanks for the feedback, Karen! Kirsten F. Practice Manager Veterinary Used the software for: Less than 6 months ### "Good program, but still a little green..." November 15, 2018 5.0 Overall it is a good program and the tech support is awesome and gets back to you right away. I would recommend them. Pros I like that it has the app for our clients convenience. Not only is it aesthetically pleasing, but very easy to use. I have had 3 similar programs in the past and VitusVet has brought on the most users I've seen with an app. It makes any contact with our clients quick and easy. Clients are also able to see their pet's records and lab work in the app which is not a feature we've had before. Cons The fact that our clients cannot see their scheduled appointments unless made through the app. If a client does request a medication refill or appointment through the app, the confirmations from us are sent push notification within the app, text AND email all at once which is a bit of overkill. Early on we have a few glitchy things happen such as our surveys not being turned on and if an alternate appointment time is proposed to the client via the app, they don't receive that notification. Review Source Kathryn N. Technology and Training Manager Veterinary Used the software for: 6-12 months ### "VitusVet is great for our business!" August 21, 2018 5.0 Overall we are very pleased with VitusVet. Our clients love being able to request appointments online and access their pets' records at any time Pros The app makes it easy for clients to access and share their pets' medical records, book appointments, and see when their pets are due for a checkup. The customer support team is phenomenal and always attentive to any concerns or suggestions Cons The dashboard is a bit minimal, and there are a few features that are currently lacking a bit, but the company takes suggestions very seriously and is continuously working to improve their product. Overall we are very pleased! Review Source JB Jackie B. President Veterinary Used the software for: 2+ years ### "Review " August 8, 2022 4.0 Has been a lifesaver during the pandemic. Pros Easy to use, and great texting feature.. Cons Difficult customer service, and sometimes doesn’t sync up properly. Review Source Response from VitusVet August 12, 2022 Thank you for your review! We appreciate the feedback, Jackie. HS Hannah S. Assistant Lead Receptionist Veterinary Used the software for: 6-12 months ### "Helping us through COVID" May 8, 2020 5.0 Overall, I'm sad we didn't partner with VitusVet sooner. It has eased the workload and phone calls a ton, allowing for more things to get done in the hospital over on the phone. Pros The texting ability is absolutely amazing! While doing everything curbside, we've utilized the texting more than we thought we ever would! Appointment and med requests are easy to read and follow up on, the UI is fantastic. Cons The only thing I can say that is a legitimate con to Vitus Vet is that I can't go back to "archived" appointment requests. Alternatives considered [PetDesk](https://www.capterra.com/p/166086/PetDesk/) Reason for choosing VitusVet VitusVet fits our needs better for almost half the cost. We utilize more with VV than I feel we would use with PetDesk or Pet Health Network Review Source SM Shannon M. Practice Manager Veterinary Used the software for: 2+ years ### "Wonderful support team" September 23, 2019 4.0 VitusVet is consistently changing and trying to improved their product. They have an excellent support team. The software is still working to be more - I would like it to do more, but for what it does, it is a great product. Pros VitusVet is our third reminder system. I find it fairly easy to use and our clients who use it, like it. The customer service team is very friendly and eager to help - which says a lot about a company. Cons I do wish there was more customization and more reports accessible. We have had some issues with the reliability of their reminders. Review Source JW Jamie W. Receptionist Veterinary Used the software for: 1-2 years ### "Outstanding!" May 7, 2020 5.0 Our overall experience is great! We recommend the app to all our clients and encourage them to use it daily. We stress that they will have their records on hand if they are out of town and have an emergency. I personally use the app and love it ! Pros The features that most impact our clinic is the ease of clients making appointments for large and small animals. Being a mixed practice with 6 doctors, our phones are always ringing, so being able to schedule from the computer helps greatly. We are trying out the texting feature and we love it so far !! Cons If I could ask for something to be improved it would be that clients would see their appointments on their phone even if they did not schedule it from the app. Review Source KC Kerry C. Hospital Director Veterinary Used the software for: 6-12 months ### "Review" August 9, 2022 4.0 My overall experience was not bad but we needed more for out clients. Pros Integration and set up was fairly easy. Cons I would have liked the ability to make changes ourselves and not needing to contact customer support for everything. Alternatives considered [AllyDVM](https://www.capterra.com/p/232663/AllyDVM/) Review Source BC Bryan C. Hospital Administrator Medical Practice Used the software for: 2+ years ### "Easy Client Communication" May 7, 2020 5.0 Pros VitusVet provided us with an effective tool to communicate with our clients over many different modes. It integrates with our PIM (Cornerstone) and greatly reduces the amount of work we need to do to maintain constant communication with our clients so that we can focus more on patient care. Cons Occasionally the data won't update if they have issues connecting with our database. Review Source VR Verified Reviewer Executive Assistant Government Relations Used the software for: 2+ years ### "BEST WAY to contact your Ve!" November 14, 2019 4.0 This is hugely beneficial for a pet owner, I recommend it to all owners and their vets. Pros This app is super easy to use and allows you to have all of your vets records, prescription info, vaccinations and more, right in the palm of your hand. I love the appointment request feature, way more efficient than trying to arrange by phone. Cons At times, it can be a little clunky to get to different menus or find the correct screen you're looking for. Review Source CC Crystal C. Admin Direc Non-Profit Organization Management Used the software for: 6-12 months ### "VitusVet for Hamilton" January 3, 2020 5.0 It has been great. I use it for my personal pet and have no issues. Pros I love that this app connects to my pups insurance. I am able to submit claims and keep his doctor updated. Cons There are no cons at this time. I have only used the app for 7 months. If this changes, I will update. Review Source EK Emily K. DJ Entertainment Used the software for: 2+ years ### "Need to view your pet's information? This is it!" December 9, 2019 4.0 Overall, it has been truly helpful for keeping track of our pet's needs. Pros I like the fact that I can share my pet's records with others through it, such as kennels, indoor dog parks, etc. I also like it that it reminds you of when your pet is due for various items such as check-ups, shots, medications, etc. Cons For those of us who co-own pets, I wish there was a way to make it so that there is one profile with all the names of the household members so that we don't have to make multiple profiles for the same pets. Review Source VR Verified Reviewer Marketing Manager Management Consulting Used the software for: Less than 6 months ### "A Perfect, Affordable Solution" January 8, 2019 5.0 Pros Allows me to 2-way text clients and integrate medical notes from those texts into their medical records. Cons I do have to establish boundaries with clients on what can be communicated via text, but that's more on my side and not VitusVet's issue. Review Source JH Jay H. Practice Manager Veterinary Used the software for: Less than 6 months ### "Vitus Vet RX" August 8, 2022 5.0 Pros The ability to send products to clients from our hospital direct to clients versus have them go to chew or other is vital. Cons Learning curve is higher than some others since full integration is not there yet. Review Source Response from VitusVet August 12, 2022 Thanks, Jay! We appreciate your feedback. Similar Products Featured ## Related categories [Veterinary](https://www.capterra.com/veterinary-software/)