CAKE Point of Sale

4.5 / 5 103 reviews

Who Uses This Software?

We serve QSR and FSR restaurants who want solutions that work as hard as they do.


Average Ratings

103 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CAKE from Sysco
  • www.trycake.com/
  • Founded 2011
  • United States

About CAKE Point of Sale

CAKE, from Sysco, built its POS to meet the demands of Quick & Full Service restaurants. Its simple, intuitive, and cost-friendly. Easily handle QSR rush hours with line busting OrderPads that control the flow of traffic and a customer-facing display for guests to privately pay, tip, and sign from their own screen. Supercharge your FSR POS with rich guest profiles and automatic table status updates. CAKE POS makes it easy for restaurants to get more done every shift, everyday.


CAKE Point of Sale Features

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

CAKE Point of Sale Reviews Recently Reviewed!

Love our Cake POS so much, we bought a second one!!!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was easy to understand and to program. We were able to pin point any issues we had, such as over rings, payouts, wrong ring ins, etc.. We had saved enough money being able to fix those mistake but using Cake, that it basically paid for itself. We found using the Cake POS saved us time and money, that we bought a 2nd Cake POS, that we were able to transition it to use it in our hotel and golf course we own. I would recommend the Cake POS to anyone!!

LOVE it!

Nov 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. Easy to train employees on, easy to make menu changes. Easy to keep track of sales and clock in/clock out for employees.

Overall: Totally changed my business. Now we track what items are selling best, peak times for employee scheduling and I don't have to go back to my deli to make sure the register has been closed for the evening. I get an email as soon as that is done!

Easy to train my employees on...and very user friendly

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User friendly!!! Screen very visible . Time clock is good to ,make changes to before payroll entered. Ability to enter new items with ease.

Cons: Would like to be able to enter beer and liquor for inventory. So you would be able to see you in and out

Nanager reports and time sheets are inadequate. Software upgrades are poorly designed.

Nov 16, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Flexibility on menu items and entering new items into system. Moving items and modifiers. Screen size is nice

Cons: Support. Touch screens. Reports. Security. Say will call back nut never do . Lack of follow up or informing custo.mer

Overall: Flexibility for wjat is usable

Best Pos system

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love how easy it is to customize everything to the way you need it, it's very easy to train new employees. Makes taking orders faster and if we ever have issues the customer service is great and they fix any issues fast.

Cons: There are certain things I would like to be able to customize, I know recently they changed you can't change an order after it's been printed and with having call in orders people sometimes come back and change things and we can't go back and edit it.

Overall: Keeping tracks of what we sell and don't sell and taking inventory. The time clock that it has for employees as we didn't have a system and this is way more accurate than the way we were using. Everything is being paid code that gets put in as there would be missed expenses when we were using a cash register. Saves on paper as they can sign on the screen. The close cash gets sent to my email so if I'm not there I can get them at home.

AT LAST! A system built for the restaurant industry! A quick, easy to use system.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the immediate implication of changes you can make. I can access the system and correct or change a menu item on the fly with no need to re-boot the system. The list of reports and easy to understand format helps me run my business faster, smoother and less time in the office.

Overall: Ease of use, immediate reporting, updating on the fly with no need to re-boot the system.

Easy to use. Up and running in no time. Great customer service!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We've had 2 POS systems before we tried CAKE. The very first one we had was already 5 years old so it was running really slow and just couldn't handle what we needed it to do. We upgraded that one to Clover and we had high hopes but it just really didn't work out for us. We had batching issues, the numbers weren't matching, and honestly it ended up making more work for us with bookkeeping. Since we switched, closing and reporting have been so much easier. Everything is a lot easier to keep track of like sales and payroll and it's so much nicer because you can see all that online. It's also easier to add new menu items or move things around and just easier to use in general, especially once we got everything up and running. It's a simple set up and I'd definitely recommend just giving it a try.

Cons: No Big cons really. One minor con, is that we wish we could accept partial payment on our regular customers running tabs. It would make it so much easier.

Overall: Ease of use and so much easier trying new staff members.

I found it to very simple and easily trainable for my employees

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: As a manager I appreciate how simple it's been for me to train new employees that have never used a pos system before which can seem very intimandating

Cons: That once I place a order and send it to the kitchen I can not modifie the order and change anything I have to void the order and start over

Vendor Response

by CAKE from Sysco on November 17, 2017

Thank you Teri for taking the time to review CAKE. We¿re glad CAKE Point of Sale has been helpful to you as a manager, and your employees find it easy to train on our POS. CAKE makes it easy for you to get more done with less time and effort. We made the decision not to do order modifications after placing orders to ensure all modifiers are accurately totalled and no revenue is lost.

We love Cake! We converted from Restaurant Manager 2 years ago and are very satisfied with this POS!

Nov 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Very user friendly
Easy to change options
Helpful reports
Great value for the cost
24 customer support

Cons: Only processes through World Pay (credit card processing) so no freedom to shop for better rates. We also had a few issues at the beginning with freezing up when we were very busy. Issue has not happened lately.

Vendor Response

by CAKE from Sysco on November 17, 2017

CAKE is happy to hear White Horse LTD is having a positive experience with CAKE Point of Sale. We strive to offer amazing support and value for all our products, and we¿re glad this has been your experience. We do offer CAKE Payments with a flat 2.5% fee, which is among the lowest in the industry. If you have more issues with your Point of Sale freezing, please reach out to support@trycake.com to get your issue resolved asap.

good program

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.

Cons: the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

Vendor Response

by CAKE from Sysco on November 17, 2017

CAKE is happy to hear the Avenue Cafe is working smarter, faster, and more easily with CAKE Point of Sale. We make it simple for you to update your menus and manage your restaurant from anywhere, so you get more done while going about your busy day. It sounds like your OrderPad is having some technical issues, It sounds like your OrderPad is having some technical issues, if you¿d like to reach out to support@trycake.comwe¿d be happy to help you work through the issue so your hardware is performing as intended. Thank you for choosing CAKE!

Cake has been such a positive experience.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

Cons: The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

Overall: Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.

Vendor Response

by CAKE from Sysco on November 17, 2017

Your CAKE Point of Sale shouldn¿t be freezing, please reach out to support@trycake.com if you¿d like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE¿s support, please get in touch if we can help you get more out of your CAKE Point of Sale.

very easy to use and lern

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Ease of use and easy to train associates, customer service to help with any questions, able to access remotely

Cons: I wish I could pull sales by day, I would also love to be able to generate reports to auto email. For example, sales to be emailed weekly, or hours etc.

Vendor Response

by CAKE from Sysco on November 17, 2017

CAKE is glad to hear Elderberry¿s is having a great experience with our Point of Sale. We make sure our software and hardware is intuitive and easy to train employees on. We like your idea for generating auto email reports, and we may add the ability to search by any receipt text in future releases.

Great updates and always willing to help explain updates with lots of knowledge to make things easie

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Love it! Easy to always review reports. Since using this system our business has grown. Whenever we have an issue it's addressed quickly and efficiently!

Cons: Credit card service not being comparable with the run we use as far as timely deposits. Understanding reports.

Overall: More knowledge. Better running my business!

Vendor Response

by CAKE from Sysco on November 17, 2017

If you need more information on understanding your reports, we recommend CAKE University (https://university.cake.net/Point_of_Sale/Daily_Use/Understanding_Reports). We¿ve reached out to a Customer Success rep who will be in touch to help you navigate any report issues. We also do have Next Day Funding available, and in the near future we¿ll also have Same Day Funding for your convenience. Thank you for choosing CAKE!

Cake has made a big difference in running my bagel shops. I have more time to focus on my customers.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We were using a cash register before and I had looked at a number of different computerized options. When they brought this to me, it really looked like a great solution for us and has proven to be just that. Paperwork is much easier. Before it was all manual. I'd get the daily paperwork and have to enter it to have any idea of what we were doing so I'd have to spend a lot of time on that. It's basically 10% of the time it used to take which has freed me up tremendously to do more important things. In terms of keeping track of finances and hourly wages it has been a big improvement. I have two locations and now I'm able to keep track of both whether I'm there or not. On my day off I can keep track of what's going on remotely, which I definitely do check on many times every day. We don't have any big problems at all, and I just really love the system.

Vendor Response

by CAKE from Sysco on November 17, 2017

Thank you Mark for an excellent review of CAKE Point of Sale! We¿re thrilled to hear you¿ve had such an overwhelmingly positive experience and that CAKE POS saves you time, money, and worry in managing your restaurant. We hope both locations of Island Bagel Co. continue to perform better when served with CAKE.

Very user friendly and fantastic customer service!

Oct 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I LOVE that I can change menu items on my mobile device and make changes when I'm not physically present.

Cons: That I cannot limit user access and tailor the restrictions to the individual--it's all or nothing and I want to be able to pick and choose. I hear that the new updates have this feature so I can't wait to implement them.

Vendor Response

by CAKE from Sysco on October 26, 2017

We¿re glad CAKE is helping you change your menus and manage your business from anywhere. Our newest update does have these permissions, please reach out to support@trycake.com so we can ensure you received our most recent upgrade. Thank you for choosing CAKE!

Great product! Great support!

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Low up front costs. Easy to use and program. Support team is very responsive. If you call and ask for a certain report or configuration they will either help you get it or file a change notice to update the software at the next upgrade if possible.

Cons: A little pricey each month. Only one option for credit card processing. reports are not available on the pos system. Only on the back office system.

Overall: Easy to use and train staff. Good inventory control for ordering etc. Good cash control and great reliability.

Vendor Response

by CAKE from Sysco on October 26, 2017

You can absolutely access your reports from any CAKE POS, please contact support@trycake.com or browse our tutorials at CAKE University (https://university.cake.net/) to make sure you have access to the features your business needs. We¿re happy CAKE Point of Sale has been reliable, helpful in controlling cash flow and inventory. CAKE prides ourselves on offering great support in every situation, and thank you for your review!

Productive

Oct 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used to run our restaurant old school with just tickets. We find that the computer system lets you have more readable tickets for the chefs and descriptive tickets with tabs for putting in how you want things without the servers having to write everything, so it saves them a lot of time and it's faster and neater. We use it also to take inventory, and we can see exactly how much we sold each day, which is easier for us. We can also see most popular items and if something's not selling we can try something different with our changing specials. The workers use it to clock in on our computers and it's really easy to get that to our accountant. Another thing CAKE did for us that no one else really offers is when we initially put our menu up, CAKE did all the work. They set up all the tabs and modifiers and it was super easy for us which was great.

Cons: Customer Support is not too helpful. They could work on that aspect. They are only helpful to a certain extent.

Overall: Faster service, order is clearly read by the servers and chefs.

Gives greater control over your point of sale and tracking!

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Conversation Summary/Sample Review:
Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

Cons: It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Overall: Order accuracy and data tracking

Vendor Response

by CAKE from Sysco on October 26, 2017

Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We¿ve contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We¿re happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.

Very helpful Staff and easy to use software

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We chose CAKE because it was affordable and very user-friendly and highly recommended by our Sysco Agent. We are a small coffee Shop and our staff has been quick to learn how to use it they seem to have an easy time. We are using it for our time sheets, it's good for basic reporting, We are not using the tablet yet but I know another place that uses it and they seem to be happy with it. For the price point I think CAKE is a good system to have.

Cons: Would like that the system had a way to customize reports (Like the fonts or the way they appear) but overall good for the price. When setting up menu items the features sometimes take a long time to set up. We have been happy with cake. Now finally we are able to manage time sheets from anywhere.

Vendor Response

by CAKE from Sysco on October 26, 2017

CAKE Point of Sale is meant to be the affordable solution that keeps your whole team working smarter while being extremely intuitive and user-friendly. Glad to hear CAKE is part of your Perfect Equation!

Being able to track sales right down to the sprinkles on donuts is pretty amazing!

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Understanding how sales match inventory. Easy to close cash for your business day. Training for new employees is just a walk through and they have it!

Cons: There is no category for showing what paid outs are for. I also feel it is quite pricy for any added products such as ipads for ordering in line.

Overall: Keeping a much more detailed summary on sales. Also clocking in for employees is great.

Vendor Response

by CAKE from Sysco on October 26, 2017

CAKE dreams of a world where every new hire can work like a pro, and we¿re happy the Donut Corral¿s employees get up and running with CAKE Point of Sale in minutes. We do plan to add categories for payouts in future releases, and your software will be automatically updated when it launches.. Thank you for taking the time to review CAKE.

Not good for full service restaurants

Oct 19, 2017
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is very easy to use. Super easy to change the floor plan and menu items on the fly. It's perfect for say, a coffee shop or local bakery.

Cons: So many. There isn't a split item button. The internet on it goes down constantly during service. You can't move seat numbers. No modifying after sent. Sometimes things change themselves, my logo switched one day on my receipts.

We started with Leapset (now CAKE) it's simple

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity of it. It fits our menu well. It is easy for our servers to place orders to the kitchen. The tickets in the kitchen are easy to read.

Cons: sometimes the editing or menu management is difficult to figure out. I always feel bad when I don't actually have a software problem and have to call support. I do wish that the tickets in the back could print in red and black so that our carry out orders would be easier to disinghish.

Overall: It's easy to use. the CAKE staff is always updating and changing the software to make things easier.

Vendor Response

by CAKE from Sysco on October 26, 2017

CAKE makes it easy for restaurants like Back 40 Texas BBQ to place orders and send them directly to the kitchen. We can definitely help with your menu management and editing issue. Please contact us at support@trycake,com or browse our tutorials at CAKE University (https://university.cake.net/) Thank you for serving your BBQ with CAKE!

Streamline and solid POS employee facing screen

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.

Cons: More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Overall: Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.

Vendor Response

by CAKE from Sysco on October 26, 2017

CAKE appreciates your thorough and thoughtful review, We¿re glad more than two years later you are still getting great value from CAKE Point of Sale. We keep innovating our products so that tips and payroll are a snap. We hear your needs about more robust remote management, and we¿ll send your thoughts to our product development team.

Very user friendly!

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Cons: Not the most in depth sysytem for reports but overall great for the price. When setting up menu items the features sometimes take a long time to set up. Overall we have been very happy with cake.

Overall: We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Vendor Response

by CAKE from Sysco on October 24, 2017

Thank you for the great feedback Jessica, we appreciate you taking the time to go in-depth with you experience with CAKE. You can contact support online at support@trycake.com to provide feedback on reporting limitations. We use all customer feedback to improve our products. We¿re glad CAKE is intuitive, and gives you the freedom to manage your restaurant from anywhere.

From day one this company, Cake, has been a model of outstanding customer service.

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, opportunities for customization, screen displays, speed, phenomenal tech support, adaptability.

Overall: This software has brought my establishment to where it needs to be in terms of accuracy in reporting, speeding up my ordering process, and it has helped me to run a tighter ship.

Vendor Response

by CAKE from Sysco on October 17, 2017

Thank you for the stellar review Peter! CAKE is glad we could help Nick's Crispy Tacos get more acurate reporting, faster ordering, and a restaurant that's easier to manage.

We switched to CAKE because we needed to update our old system.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really liked how fast they can get into the system within seconds to check or address simple issues.

Cons: I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts.

Overall: I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts.

Vendor Response

by CAKE from Sysco on October 17, 2017

Thank you Ronnie for your honest feedback. We make it simple and quick to access and utilize the full functionality of our POS anytime and anywhere. While we don¿t offer the tracking feature you want yet, it will be eventually developed. In the meantime, your accounting software can be used to track payments externally.

Easy to use and great customer service.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I was hired we didn't have a POS, and I was looking for something more cost-efficient than the other system I was familiar with. CAKE is really simple to use, simple to program ourselves, and simple to make any changes to the menu or reports, which we can even do remotely. It was easy to get it up and running when we did the transition, and it was easy to get all the employees trained. We use it for payroll which I can send right to our accountant. End of day reports get emailed to me every day for review. For what I need it for, it¿s pretty good. I like it. It's simple to navigate.

Vendor Response

by CAKE from Sysco on October 17, 2017

Thank you Lance for giving CAKE a chance. We¿re glad CAKE Point of Sale delivers reliable remote access, simple transitions, and ease of use for employees to switch over to CAKE.

We have been very pleased with our experience with Cake, from the employer and employee standpoint.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Cons: The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Vendor Response

by CAKE from Sysco on October 17, 2017

CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We¿re glad to hear that it¿s invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE!

Very Good experience

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We've had CAKE at this restaurant since day one. It's super user friendly and so far very low-maintenance. I love that it's cloud based, so there's no worrying about computers going down or something not booting correctly. The system has the complexity built in but it's also still easy to use. We use sales and labor reports to track item sales, which helps with inventory because it gives a direct shot of what we're using instead of guessing what to reorder or what we might need. It's easy to update the menu, and a lot of it you can even do from your phone. It just makes the job easier and there are so many things that I don't have to worry about. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand. It's a huge difference.

Vendor Response

by CAKE from Sysco on October 17, 2017

CAKE is glad to hear our Point of Sale is robust enough to offer you the features you need, and simple enough to be easy for your staff to use. Inventory tracking and automation is just one way you can save money and time without unnecessary guesswork or expense. Thank you for your great review, and for choosing CAKE

CAKE is an amazing system that simplifies everything to make life as an employer a lot easier.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how straight forward this system is. It's easy to use, easy to fix mistakes, easy to train on, and it offers features that make all the background work (like inventory, payroll, profit/loss, item sales, etc) a lot easier!

Cons: There are a few more detailed features I wish it offered that would allow me to control specifics of what my employees can and can't do as well as how thing can be rung up and how they print in the kitchen.

Overall: Convenience in being a new business owner.

Vendor Response

by CAKE from Sysco on October 17, 2017

CAKE is happy that our Point of Sale is helping Golden Roots get more done. Our newest 6.24 update has just been launched with optimizations for user-specific permissions, please do reach out if you have any questions. Thank you for your honest feedback.

Excellent Service

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and abiltiy to customize to our menu and all of the options or changes that customers ask for. Update constantly at no additional charge.

Cons: Long time to set up but once done it is, it is updated easily. On and off line issue even though not sure it is CAKE issue. May be cumbersome at first to use but again it was just new and so different that out last system.

Overall: 24 hour support

Vendor Response

by CAKE from Sysco on October 06, 2017

We¿re glad CAKE gives Punky¿s the options and changes your customers want. We keep developing our software, so you can get more done. We¿ve mentioned your issues to our customer success team, they¿ll reach out to help with your technical issues. Thank you for choosing CAKE!

CAKE Point of Sale review

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: We were first time restaurant buyers, so we did a lot of shopping for POS systems. We sat through the CAKE presentation and especially liked how there was support, since a lot of systems don't have an actual support system. The reports are also really good for tracking sales, so we use it quite a bit to see what the sales are on each product and see if it makes sense to keep it in the restaurant or adjust the way I'm selling something that's selling well to increase profit. I¿m on it constantly, and me and my partner both have other jobs, so we use remote access to the system a lot. Overall we just have no issues with CAKE.

Vendor Response

by CAKE from Sysco on October 17, 2017

CAKE is happy to hear our reports are helping your track sales at Uncle Jack¿s. We believe data gives every restaurant the tools to focus on what works best for them. Thank you for your great review of CAKE!

Switched to this POS 3 years ago, no problems works very well.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great control over sales value and Items sold reports. Easy to revise/change menu and prices. 3rd party software ShoGo uploads daily sales to Quickbooks Online daily.

Cons: Scheduling and time clock functions are weak. We can't use them. Should be able to clock in and out from a ipad/tablet separate from order pad/register.

Vendor Response

by CAKE from Sysco on October 17, 2017

CAKE is glad to hear you¿re getting great mileage out of CAKE and our partnership with Shogo. We¿re glad you can change your menus and pricing with ease. We just pushed a CAKE POS update, and we¿ve made it simpler to clock in and out. Thank you for your great review!

We had used Square in our previous business, which was a food truck, and we just wanted something mo

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one system. It is easy to make changes to the menu. Item count so that you don't over sell.

Cons: Guest Management does not talk to the system. So we have to get their number twice. Would be better if Guest Management was built into sytem.

Vendor Response

by CAKE from Sysco on September 28, 2017

Thanks for your honest review! Guest Management is a direct integration into your CAKE Point of Sale and should be communicating fully. We have mentioned your issued internally and your Customer Success manager has reached out to contact you about your technical issue. We¿re glad to hear we¿re the system you need to take things from a food truck to a brick and mortar restaurant.

My experience with CAKE has been amazing!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to contact technical support or customer service 24/7 and getting a LIVE person right away and I like being able to turn my POS system over to the tech so that they can figure out what my problem is instead of them trying to explain to me how I can fix the problem. It's also nice to be able to see my reports online so that I can keep up with my business while I'm away from my restaurant on a trip. POS systems are expensive and their lease-to-own program allowed us to get a top quality POS system so that we could concentrate our money on buying supplies for the restaurant when we first opened.

Cons: The only complaint that I have about this system is that there are limited options when setting up new employees privileges. I would like to set different privileges for each individual employee instead of the current options of "exempt" or "non-exempt". Sometimes I need to give someone additional privileges but not complete run of the whole system.

Vendor Response

by CAKE from Sysco on September 28, 2017

CAKE does our best to ensure we deliver great customer service, and we¿re glad Shrimpy¿s has had a great experience getting the support you need. Our upcoming update, available to all our customers in the coming months, has a complete revamp of user management, including permissions which should fix this issue.

Not ready for Prime Time. Crashes when you need it most.

Aug 28, 2017
1/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.

Cons: It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Overall: I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Vendor Response

by CAKE from Sysco on September 11, 2017

Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we¿ll use it to create better products and support in the future.

Fast, easy, and reliable

Aug 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The reports that are accesible are hands down the best. Time card availability is a great feature. The ease of being off line and collecting card information has been a life saver.

Vendor Response

by CAKE from Sysco on September 11, 2017

Juan, we¿re glad Los Compadres is having a great experience with CAKE! CAKE Point of Sale is built to be as versatile as you are, collecting all the information you need so it¿s there when you need it.

Excellent

Aug 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The specific tipping point for me was our old POS system, when the internet went out, it just completely froze up. When I found out that CAKE has an offline mode so we can keep going even without internet and can keep running smoothly once the internet comes back on, that was the perfect thing for me. It's sleeker, looks modern, and everybody always thinks it's an Apple product because it looks so fancy. We use it for everything except inventory. I like that I can track all my different locations via my phone or laptop, so that makes it easier for me to stay on top of everything. It's really user friendly and easy to modify to your business.

Vendor Response

by CAKE from Sysco on September 11, 2017

We¿re glad your restaurant is running better since you started using CAKE. Bud, we¿re delighted to hear there aren¿t any cons of your CAKE experience, and please do get in touch at support@trycake.com if you ever need anything.

Great system, stable, 8 months in and still no problem. Great customer service.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy of use, straightforward and easy to adjust things on the fly without messing up everything else in the system. Customer screen is fantastic since you don't have to flip the screen back and forth. Guests don't feel pressured to tip since all happens on their side. Reports are great and very neat.

Cons: We don't have anything that we don't like about it but if this system could integrate 3rd party vendors such as UberEats, Postmates etc then it would be tremendous.

Overall: You get your monies worth and isn't this what you want?

Vendor Response

by CAKE from Sysco on September 11, 2017

Thank you Fred for your awesome review! We do offer online Ordering and actually have asked one of our Customer Success Manager to reach out to you to see if it¿s a good fit. You can also visit CAKE University to see your online ordering options. (https://university.cake.net/Special:Search?path=&q=online%20ordering) We¿re glad the dual displays streamline things for your customers and employees. Reporting is something we¿re pretty proud of too!

Very easy to use and very convenient. Takes a lot of the stress out of inventory control.

Aug 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Conversation Summary/Sample Review:
When we opened our restaurant, we were worried about inventory control. Our sandwiches are all about choice which means a lot of different modifiers. CAKE has made keeping up with those modifiers and inventory a lot easier. We check every week to see what's selling, so we can manage what we need to have. We were doing a festival this year and thanks to this system, I was able to go in and check last year's numbers so we knew exactly what to stock this year. I've also used the information from the reports to do our taxes. I especially like that I can change anything from my laptop at home, so if I wake up at 2 AM and forgot something I can do it right away instead of waiting until I'm back in the restaurant. There aren't really many problems but every time I have one I just call and it's usually fixed.

Overall: Piece of mind. It made things easier so I was able to relax about the POS system and focus on other things.

Vendor Response

by CAKE from Sysco on October 16, 2017

CAKE is happy we're keeping Sharp's Deli running smoothly and our Point of Sale gives you the freedom to modify sandwiches your way. Making taxes, ordering, and managing remotely possible are all pieces of CAKE! Thank you for the great review, we're glad there's nothing negative to say, and if there is, please get in touch right away.

We absolutely love this system, it's is so easy to use and The functionality is amazing!

Aug 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I like the ease of use, the small foot print and most of all the price and financing was affordable and easy! Customers love it, employees love it and I love it. Has a great back office intergeagrion as well. There isn't cords all over the place and the credit processing is built in and lightning quick. The cloud support is top notch as wel

Cons: Only thing I would improve is more area for comments in the order taking menu for deliveries and special instructions

Vendor Response

by CAKE from Sysco on September 11, 2017

Thank you James! We¿re glad River Crust Deli is getting so much out of CAKE Point of Sale. We pride ourselves on technology to automate more and more of the multitude of tasks that is running a restaurant everyday. We hear you about adding more comments for delivery and online orders, please stay tuned to future updates.

CAKE Point of Sale review

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One of the customer rep. was so helpful. And if it wasn't for him we would have changed companies. We were so glad that he could help and he was so willing to make everything work. We loved the system, but everyone who came didn't help out like he did. And now it's perfect

Vendor Response

by CAKE from Sysco on August 16, 2017

Thank you Nana for your kind words about CAKE and our own Daniel Harrison! He sure does know how to solve clients¿ problems, and we¿re happy your CAKE Point of Sale is now working perfectly. We¿re hoping our training makes every member of the team more like Daniel! ;) If you ever have issues with support again, please do reach out to Support@trycake.com or Daniel Harrison directly, we¿ll make sure your technology keeps running eggsactly as you need it to!

We have been using CAKE for over a year and a half and we love it.

Aug 09, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I would say that the best thing about CAKE is that we have the ability to edit our POS system, pricing, item names, you name it from in house. No third party's to have to call and wait for a button to be added and then days to update in the system.

Cons: I do wish that I had more ability with the online ordering where I could edit an order when it comes to the POS. Sometimes customers request things and the proper up charges arent added.

Overall: By having CAKE we are able to use 7shifts for a discounted price. It is a gamechanger when coming to employee scheduling. It has saved me at least 2 hours per week when making my schedule.

Vendor Response

by CAKE from Sysco on August 16, 2017

CAKE is so glad to hear that our Point of Sale and 7Shifts integration is letting you get more done for less money. Your online ordering sounds like it isn't fully set up, we recommend using that great support to make sure you're set up with all the online ordering options you need! We pride ourselves on delivering great customer support in every situation. Thank you for choosing CAKE, and we¿re glad scheduling is a breeze!

Owner of 2 bars for 5 years.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were iPad based with our old system which made us slaves to wifi and it went out all the time. There were daily complaints and we had too much revenue for that kind of system so it just didn¿t work out for us. A POS should just work and CAKE works. It's been about two years since we'e switched and there are never any complaints from the staff anymore. As an owner, I¿m a report guy. The backend reports are self-explanatory and extremely comprehensive. It makes it easy to check out what's being given out in discounts and comps, online orders, sales by category, sales by employee, sales by quarter hour, sales vs labor costs, pretty much anything you'd want to know. It makes tax and bookkeeping easier, which is very important to me. The whole system is easy to use, the interface is simple, and as soon as I can I'm going to switch my other bar to CAKE too.

Cons: I don't like the fact that it only reports cash closed on the back end instead of what is actually opened. So I don't get the true sales we are making until the very end of the night.

Vendor Response

by CAKE from Sysco on August 16, 2017

Thank you for taking the time to share your great review Brian! We love reports ourselves, and we¿re glad the CAKE Point of Sale gives you the reporting you need to run your bar your way. Thank you for your feedback on reporting. We hear you, and the issue is on our radar.

Our old system was complicated. The Cake system is easy to manage and easy to use.

Aug 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We truly enjoy how easy to use this system is. With it being touch screen and having categories within each product, the system is easy to understand and easy to use. The system also does a wonderful job of being able to give us statistics on which of our products are the most popular. It keeps track of payroll and clocking in and out. It also it easy to navigate around in. Another thing we love is the customer service provided. Whenever we have issues or questions, customer service is always there to help out.

Cons: When we are super busy, sometimes it's hard for us because we only have one system. We are working on getting a tablet to see if it provides a solution to our conflict. When we have a customer at the drive through and one inside, it's difficult to take care of both at the same time. When we are getting slammed during lunch, it provides a small roadblock to the flow of things.

Vendor Response

by CAKE from Sysco on August 16, 2017

Lisa, we¿re always glad to hear about ease of use with CAKE Point of Sale! CAKE makes tools that makes it easy for Gingersnaps to run its operations more efficiently every shift. You sure sound busy,we would recommend and OrderPad to help get more out of your POS. Thank you for your great feedback!

Great customer service, POS easy to use.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to access from any computer. Efficient reports that help on the restaurant administration and every day basis.

Cons: Cake provides another programs that would be very helpful but unfortunately they have a very high cost.

Vendor Response

by CAKE from Sysco on August 16, 2017

We¿re happy to hear CAKE Point of Sale is working for Leandro¿s, Michelle! We make tools that help you manage your restaurant from anywhere! [respond to cost for integrations?] Thank you for choosing CAKE! We don't set the price of our partner's software, but we do stand by the value they offer restaurants, If you'd ever like to talk over how these integrations could help your restaurant, we'd love to hear from you at Support@trycake.com!

CAKE was the first system we tried, and the first and only one we even considered. It's simple, and

Jul 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of Use. New employees can use the training mode. We also like the fact that you can customize to match our menu.

Cons: Not much for cons. Sometimes it would be nice to have an alarm on the printers. It can be noisy in the kitchen and at the bar and tickets can be missed.

Vendor Response

by CAKE from Sysco on August 16, 2017

CAKE Point of Sale makes it easy to bring every new trainee up to speed and operating like a pro! Thank you for your great review! We love the idea for an alarm for printers! We'll keep you updated, but that may happen in the future!

Great experience, amazing support and the right way to buy software

Jul 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management¿s hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I¿ve ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us.

Cons: An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own.

Vendor Response

by CAKE from Sysco on August 16, 2017

Thank you Mike for your great review of CAKE! CAKE Point of Sale makes it easy for you to work faster, more efficiently, and with less overhead. We¿re glad to hear your staff is loving it as much as you are!

The cake system is easy to use. Its quick and also very safe. We love It!

Jul 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We switched to CAKE because it does cheaper credit card processing, and on top of that it's a lot better as a system to calculate our numbers, and we can even use it to keep track of inventory. I like how they constantly do maintenance and updates, which keeps things running smoothly and up to date. I also like how it sends close out reports via email which we can access remotely from anywhere.

Cons: Their could be a better tax exempt button. For our customers that have an tax exempt card. You can still turn the tax of very simply. But it could be helpful. I have spoken with them about this and they are currently working on it. Thanks cake.

Overall: Their is so many benefits to switching to cake. It save your cc processing money the system is smooth and easy to use. Keeps payroll and invintory for you. Makes my job as a manager much easier to run a restaurant.

Vendor Response

by CAKE from Sysco on August 16, 2017

Thank you Zachary for sharing your experiences using CAKE at Ike¿s Chili! We¿re glad you¿re making more money with our industry-low credit card processing rate, and it¿s awesome to hear how our reporting lets you manage on-the-go.

CAKE POS gets better all the time. They are always trying to make things better.

Jul 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We used to run everything out of a couple of regular registers. Now everything is tied together. No more guest checks running back and forth to the kitchen. It was a challenge at first, but the you get used to the system the better it is. We like the simplified reports. It's a lot easier to track sales within categories so we have a good idea of what's selling and what's not. Restaurants are always trying to get something that'll sell a little better. This makes it easier to figure out what you made at the end of the day, which helps us run the business better.

Cons: I wish they had way to set up an automatic happy hour for the bar. It would be nice if it could be programed for say from 2-6 fifty cents of on all alcoholic drinks.

Overall: Better tracking of drinks and food.

Vendor Response

by CAKE from Sysco on August 16, 2017

Johnny Ringo¿s, we¿re your huckleberry when it comes to retiring registers. If you ever need to train new staff or want to learn more about what your CAKE Point of Sale can do, please do visit CAKE University at https://university.cake.net/ for more videos and pro-tips. This CAKE University article shows how to create a shift based menu: https://university.cake.net/Point_of_Sale/Menu_Admin/Shift_Based_Menus

Easy setup and fast and easy for when we are busy

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to set and if you need help the support technical help is awesome. They answer all questions you may have. I would differently recommend this product to everyone.

Cons: Have no problems. If we have any issues the support technical team is friendly and fast. Really have no concerns.

Overall: Fast for our customers

Vendor Response

by CAKE from Sysco on August 16, 2017

Crazy Dogs is crazy like a fox for using CAKE Point of Sale! Thank you for recommending our technology Debbie! We¿re glad to hear you¿re having no problems and your customers are loving it. If you ever have any issues or feedback, please do get in touch. CAKE makes it easy for you to run your restaurant, and we value your opinion in shaping future products!

Very easy and reliable

Jul 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use and train on and very reliable. It has made taking orders more time efficient and less room for error.

Cons: Hiccups in the software and the signing screen that happen quite often and we have to restart the computer for the signing screen will work properly

Vendor Response

by CAKE from Sysco on August 16, 2017

That restarting issue you mentioned isn't normal, you should contact support@trycake.com and file a support case so you don't have to deal with that anymore. Thank you Emily for your great feedback on CAKE Point of Sale. We¿re glad you can train easily, make orders reliably and efficiently. We appreciate your time in helping us make CAKE the best product it can be for restaurants like yours!

Super easy to use, with lots of reports!

Jul 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use of the product is by far the best I have used to date. I also love that i get to talk to a real person every time i call in.

Cons: Everything is great no Cons, the only Con I would have it that i didn't find this product sooner. LOVE IT

Overall: reporting

Vendor Response

by CAKE from Sysco on August 16, 2017

We¿re glad to hear Chheng¿s Eatery is getting so much use out of CAKE Point of Sale! We strive to provide eggcellent customer service to breakfast places like yours! We know when the yolk hits the pan, you need to get back up and runny asap!

We were a start up needing a POS system, and this one is really good and affordable.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We were a start up needing a POS What I like about CAKE is we don¿t have to have or maintain a server here since it's all online and internet based. The reps we dealt with were really great at helping us get it all set up, and it's been wonderful customer service from day one. It's just been really great. I like the design and ease of use for it, and it¿s just so much easier to use than other systems I¿ve used in the past

Cons: Sometimes I have difficulty finding information I need in the reports. I may have to go through several menu options to find what I'm looking for. This generally relates to sales categories.

Vendor Response

by CAKE from Sysco on August 16, 2017

Thank you Christy for your great feedback of CAKE! Our Point of Sale tries to offer reporting that works for all kinds of restaurants, and we¿ll continue to work on improving reporting so that sales categories can be digested more easily. We hope Harmon¿s Bistro and the HART Theatre are both enjoying serving with CAKE, and we¿d recommend CAKE University for lots of helpful information that will teach you valuable tips and information about how to get the most out of your CAKE technology.

Review of CAKE POS

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Company has been very supportive

Pros: Good customer service, clear layout screens, set up and training very productive, good back office reports

Cons: employees may clock out with open tickets, voids and deletions seem to be repetitive, would like better hourly sales reports

It is wonderful to call for help and actually get a hold of someone live right away.

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Reports and choices - The data it captures, The customers choice on receipts. Training new employees on this is so easy. The function of the buttons, Menu Selections, The ease of adding new employees, new items. The online ordering which we will be starting soon.

Overall: Online Ordering/ Data and Per Cap Customer Count Daily/ Daily Menu Items Reports

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE prides ourselves on providing excellent service, and we¿re glad you quickly got the service and assistance you needed to keep both of your restaurants running! Please do let us know how online ordering goes, and if you need any help please do get in touch!

BEST Point of Sale System Out There!

Jul 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our old system was constantly down. Their servers were in Vegas so if anything happened there or here we couldn¿t use it. There is no comparison with the pure ease of using CAKE. We love the detailed reports we can customize to see anything and everything I¿d like to see, and they're quick and easy to run every night. It definitely saves us time, and it saves the team time in putting in orders and info. Another issue we had before was the old system constantly losing tickets during the process, and we haven't lost a single one since we switched. We also like that it looks presentable and not like a clunky computer.

Cons: Occasional issues with the time it takes to run a gift card. Not currently able to accept Chip cards and the online order system is a little dated.

Vendor Response

by CAKE from Sysco on August 16, 2017

Thank you for the great praise, Austin! We¿re glad to hear Central Valley Medical Center is serving food and checking reports with ease. You¿ll never have to lose another ticket again with CAKE, and why yes, we have to agree our hardware looks amazing ;) You shouldn¿t have issues running gift cards, you should contact support@trycake.com and they can help you get you swiping faster. Support is also a great place to mention your chip card feedback ;)

not only easy to work with but set my mind at ease in regard to the product and services.

Jul 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The initial ease of use has been perfect. As we as a team learn and understand more about its' functionality, we become happier everyday. With CAKE, the amount of time we are saving with transition of orders from FOH to BOH is astounding.

As the owner, I'm can easily make changes and explain to staff what CAKE is doing and how to get them to improve. The backend of the program is very robust and I can't wait to be able to do analysis when more data points are available.

Overall: Efficiency, productivity, increased bottom line, scalability for future expansion of my location. As I grow, the system will grow with me.

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE is happy to grow alongside Northwest Pizza & Pasta Co! Thank you Morgan for the enthusiastic feedback. If you ever need assistance or have detailed product feedback, we¿d always love to hear from you!

Very happy overall with the Cake System.

Jul 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.

Cons: Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens.
Certain features such as an on the fly print button from the table layout screen would decrease our table times.
The Split screen is very counter-productive compared to other systems.

Overall: decreased ticket times, no more pocketed tickets, better overall customer satisfaction.

Vendor Response

by CAKE from Sysco on July 26, 2017

We¿re so happy to hear Cafe at the Gardens is running efficiently and profitably since switching to CAKE! But we are sorry to hear that you¿re experiencing a touch screen lag. If you haven¿t already done so, we advise contacting support@trycake.com for further investigation. We have brought this to the attention of our Product team in the meantime. Thank you for taking the time to share your experiences!

Overall, my experience with CAKE has been a great one

Jun 28, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The product is a Huge timesaver for myself and for my staff. We were with Abacus prior to this and it was a nightmare. With Cake everything is right at your finger tips. It has taken so much time off of our daily reporting and closing procedures. Also, Unlike the prior company we were using. There is no longer a wait period for entering new items into the system or updating pricing. So convient!!! We have been using the system now for over 2 years and have been completely happy with the system and the customer service as well.

Cons: There is not much that I dislike about this product. There have been small issues that were immediately taken care of and resolved as quickly as possible. It is a start up company. so there are always going to be some growing pains.

Overall: Ease of use. Cut down on time for closing procedures. Immediately goes live with new product or pricing.

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you for your awesome review, Lori! CAKE knows issues can happen, but we strive to provide excellent support to get you back up and running. We¿re happy CAKE makes it easy for 903 Mills Market to do daily reporting and update your prices.

This has been an amazing system for our business

Jun 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the easy access to reports, that is why we switched in the first place and CAKE has made this process very easy.

Vendor Response

by CAKE from Sysco on July 26, 2017

We keep it simple and we¿re happy CAKE has lived up to your expectations! We want to make restaurant tech easy, so you can focus on running your restaurant, Kaitlyn.

We needed a POS system that also helped us with the whole restaurant operation. As an owner, it help

Jun 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Value, Exelent Customer Service, Modern looking. We never had a problem with the system, and any time we had a question customer service was readelly available.

Overall: We needed a POS system that also helped us with the whole restaurant operation. As an owner, it helped me a lot in tracking food costs and scheduling employees. I can print graphs and see when we're busier and what resources we need more. It has helped us a lot with allocating resources better and making everything faster. Customers really like the modern look of the POS and using it which has been an unexpected bonus. Another thing we like is that it seems to be very intuitive, it's really easy to figure it out. The rates are good and the customer service is easy to reach and quick to give us solutions to the very few problems we have had.

Vendor Response

by CAKE from Sysco on July 26, 2017

We¿re glad Wako Taco is doing great since it started serving CAKE! We enjoy hearing that our reporting empowers busy owners like you to make decisions backed by data. And thanks for the aesthetics feedback, we¿re not vain, but we think our hardware is looking pretty great also :)

The layout is very easy to use and changing the menu saves lots of time, functions can improve

Jun 22, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The layout of the menus and ordering is the best quality about this product , payroll is also very easy to set up and use . the latest update to make login faster was definitely an improvement. Customer service is also a lot better then when we first started

Cons: separating checks and having to put the discount amount and reason is very time consuming . when we separate checks , you cant see which check is who if there is a big split check

Vendor Response

by CAKE from Sysco on June 28, 2017

We are continuously improving our customer service and we¿re glad you see an improvement. We are actively working on better split check features and also introducing a ¿split item¿ functionality. We¿ve passed your feedback to the product team regarding discount amounts, thank you for choosing CAKE!

In the past two years the Cake system has been a great POS option for Crooked Can Brewing Company.

Jun 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use and cost effective. I like the flexibility that I can pull up data on my home computer. I can get detailed sales reports by item. I really enjoy the fact that the employees can clock in and clock out on the pos system and it tracks their hours which makes payroll easy. I also like that the employees can enter their tips also making the payroll process work well.

Cons: Would like to get historical reports in sequence and not have to break up. there is currently a past 90 days limit.

Overall: Benefits of good reporting for sales information as well as employee payroll requirements. Also easy to implement and review product pricing.

Vendor Response

by CAKE from Sysco on June 28, 2017

Thank you for sharing your experiences Jared! We are working on improving the functionality of our reports so you can reference past reports more easily. We appreciate your time, thank you for choosing CAKE!

Cake review

Jun 09, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like its look. Very clean. Easy to program and make on the fly changes to. You can even make changes using your cell phone which is cool.

Cons: Kinda slow when typing in certain commands on the keyboard. Would like it to be updated more frequently.

CAKE has been my favorite system that I¿ve ever used and I love it the most.

Jun 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the basic layout that makes it so simple to find different categories. It¿s very easy to learn, I picked it up in a day and haven't had any other issues with it. I like how easy it is to update in 5 minutes every morning, especially with our restaurant having changing specials every day. Closing out our cash every day is really easy, as well as changing employees time and taking different payments. This system just makes sense and each ticket has a way easier process, with 1 or 2 steps instead of 4 or 5

Cons: The only issue I have ever had was with our buttons on the screen being a little touchy but that has cleared up perfectly with a reset and a CAKE update.

Overall: CAKE is by far the easiest POS system I've used personally and I've worked with many.

Vendor Response

by CAKE from Sysco on June 28, 2017

Glad to hear CAKE makes it easy for you to run your restaurant Ashlie! We love building products with the hope that restaurant operators like you will be able to zip through processes like cashing out and tracking employee time.

Drastically improved our order efficiency. Responsive Customer Service.

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We had a system before CAKE for several years that we couldnt upgrade, which was our biggest issue. It was becoming slower and slower and features werent very robust, even though it was very expensive. CAKE is very responsive from a customer service perspective, and theyre always very helpful. We feel very comfortable calling when we have issues, which dont often come up, whereas before we incurred service fees every time we needed customer support. The reporting is helpful from a record-keeping and costing perspective and does what we need. CAKE is always adding new features and improving the software aspect of it which is great because theres always something new we can take advantage of to improve our business. We were able to process more customers per hour because of increased efficiency, ease of use, and speed of the system. Its an attractive piece of hardware that fits in seamlessly with the rest of our aesthetic, and because of the customers ability to interact on the other side of the screen, its been a great benefit for our employees as tips went up substantially.

Cons: You have the ability to choose your owner credit card processor, but you have to purchase separate processing hardware. Running cards this way ads a layer of inefficiency to the transaction process, increasing service time.

Vendor Response

by CAKE from Sysco on June 29, 2017

Thank you for choosing CAKE, Chris! We¿re excited that you can see increases in tips, and we¿re thrilled that you¿re getting the most out of CAKE by using all the features we offer

Compared to our previous POS system this is 100% more user friendly!

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of adding and changing menu items is amazing!! I love all the reports that are available to see how your business is performing!

Cons: I have no cons of the software. I am looking forward to the minor improvements that are coming up with this next update.

Vendor Response

by CAKE from Sysco on June 29, 2017

We¿re glad CAKE makes it easy for you to change your menus according to your needs and reporting gives you the power to make better decisions. We¿re even more thrilled that you¿re thrilled with our service, Charity!

excellent customer service

May 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: You have customer service when ever you need help, if something breaks down , they replace it asap .

Overall: when you send anything to the kitchen, the cooks can read it.

Vendor Response

by CAKE from Sysco on July 26, 2017

We try to make the lives of your hard-working cooks easier with instant tickets they can read and prepare without anything getting lost in translation. We¿re always here to help if you need us, Maria! Thank you for your review and for choosing CAKE!

Easy to set-up, durable hardware, good support

May 23, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to manage web interface (don't have to be at the POS) to set-up/change items
Durable hardware, no issues with 2 years of use
Tech/Customer support is quick and friendly

Cons: Can't hold a credit card by swiping it and returning it to a customer(keep a tab open)
Reports can only be performed in 3 month/90 day increments

Vendor Response

by CAKE from Sysco on July 26, 2017

Hey Matt, glad to hear our restaurant-proof hardware is still going strong after two years! We do offer quick reports for today, yesterday, this week, last 7 days, this month, and last month, as well as custom date ranges. Please check out this link from CAKE University to learn more about customized reporting. https://university.cake.net/Point_of_Sale/Daily_Use/Understanding_Reports

Just awesome!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Friendly user software. It's not complicated at all. The touch technology is the best! It's easy to set up, easy to learn. CAKE University is always there to help you as well as the support team.

Overall: All daily receipts are recorded through this software. There is no question in regard to the daily sales. It's also used for the employees to clock in & clock out, I use the reports from it all the time.

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE makes it easy for guests and staff to get the most out of our Point of Sale! We¿re glad you¿ve gotten the support you need from CAKE University and our support team. Hopefully your daily sales continue to go up now that you have such extensive reporting ;)

User friendly, great customer service!!

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software is very user friendly. The whole setup process is very straight forward. Adding or deleting items is easy. Actually, the best selling points of this system is there are no selling points. The ease of use and customer service speak for themselves!!

Vendor Response

by CAKE from Sysco on July 26, 2017

Our hope is everyone has experiences like yours when using CAKE technology! We make software that works when you need it, without you having to retrain yourself and your staff, Thank you for the wonderful praise, Jade!

Efficiency on so many levels....

May 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have seen an increase in profits, customer service and the reporting ability has helped to make our business better. Both in the front and back of the house. We had been operating on old-fashioned handwritten tickets, implementing this system has benefited us in so many ways. I love the ability to be able to log on from home and see the sales at any given time. In addition, I have been so pleased with the quality of personal customer service I have received from the lead sales manager. He has helped with the initial start up, set up and functionality of the system has provided attention to detail and any hiccups that have ever arisen he has all problems solved quickly and efficiently. I, as well as the staff, find the system pretty intuitive. We have decided to implement online ordering now, and I hope to see an increase in sales. Overall, I am pleased with Cake.

Cons: I am not thrilled with the credit card processing company that we must use, I would prefer to someone else.

Overall: loss prevention, reporting

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you for taking the time to voice your experiences, Caryn! We do offer the option to choose a different credit card processor, although the problem is we can¿t offer support if issues should arise. If you¿d like more information about a 3rd party processor, please contact support@trycake.com

Switching to CAKE has made a huge difference for our cafe

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Cons: When doing monthly bookkeeping you cannot export a sales report broken down for each day, only one day or a selection of days lumped together into one sales totals, so I have to copy each days sales individually into my bookkeeping software, seems like it would be an easy fix for them but no one has listened to my suggestion to make the change.

Overall: Switching to CAKE has made a huge difference for our restaurant. Now that we have offline options, we've saved a lot of money being able to accept credit cards and not having to refuse people without cash. The lower percentage on CAKE payment processing probably saves us thousands a month just in credit card payments alone. Not being able to track labor costs to sales previously created unexpected labor costs for monthly bookkeeping and other systems were just not very dynamic. The credit card swipers never break, which is another problem we had before. The employee tracking has also been really useful and the time audit report has really helped us find payroll fraud. We're definitely seeing a great return on our investment and would recommend it to others.

Vendor Response

by CAKE from Sysco on July 26, 2017

We¿re glad to hear CAKE has made your restaurant run so much more efficiently and profitably. We are working on adding the daily reporting you mentioned, and we¿re listening Kimbi, thank you so much for your invaluable feedback!

Terrible, would not recommend. print off 3 reports just for payroll.

May 12, 2017
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: The servers find very easy to use. But my cash has been down almost 25%over two months now. Cannot figure out why

Cons: Please don't waste your money, pay a little more and protect your establishment.

Vendor Response

by CAKE from Sysco on July 26, 2017

We¿re sorry you had an issue with your profitability, Mark. CAKE offers many tools that help restaurants reduce overhead and boost efficiency though CAKE Univsersity (https://university.cake.net/). Thank you for taking the time to voice your experience.

Great Product

May 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: CAKE is our first POS system and it has made a huge difference from pen and paper. Orders are less complicated and we have easy access to all the information we need for both the restaurant and catering sides of our business (receipts, signatures, credit cards, customer info.) Adjustments to the menu take seconds and there's no paper to lose. Online ordering has increased a lot, orders are going out faster, and of course in restaurant operations efficiency is key. On top of that, we have great reports so we don't have to do math for trends, and it's so easy to learn for new staff. We're really happy overall and would definitely recommend it!

Cons: When the system updates, it will revert back original settings after updates. Some options aren't customizable.

Vendor Response

by CAKE from Sysco on July 26, 2017

Juanita, we thank you for your honest and thoughtful feedback. We¿re thrilled to hear online ordering is doing great work for you, it sounds like your efficiency is way up and we¿re way excited to hear that! We¿re sorry your settings reverted back after updating, if that ever happens again, please contact support@trycake.com so we can get you up and running again as soon as possible!

Best POS system I have used in my 20 year career.

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We're coming up on our one-year anniversary with CAKE and I can't think of a single bad thing to say about it. Before CAKE, all of our systems were really hard to upgrade or make any changes. With CAKE, I can do it from home, review reports, and it's so easy for the servers and chefs as well as our customers to read and use. The set up was so easy, we've hardly had any problems, and unlike other places where we've had to make tons of calls and emails without even hearing back from anyone, the CAKE team gets us back up and running immediately, they have never missed a phone call, and they walked me through step by step in a way that was easy to understand. We looked at two other products before choosing this one and have absolutely no regrets. I feel really tied into the core of the restaurant, and they have a lot to do with it. Thanks for making my restaurant run better!

Cons: We had some trouble with splitting tickets. After help from CAKE and their customer service department we implemented additional training in house and the problem has been solved.

Overall: Easy to use, fast and reliable.

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you Shonna for your wonderful review of CAKE! We¿re happy things are going so well at the Old Soul Cafe, and we¿re delighted our customer success team and support have kept things running smoothly for you

Life is so much easier with Cake.

May 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customers are very impressed by the system.

Pros: The way it speeds up orders which means more customers in a lot shorter period of time. While I'm cashing the customer out the kitchen already has their ticket.

Cons: Love the system. I honestly do not have anything negative about it. There are no cons. When calling for customer support, my call is answered right away. They are quick to explain any questions I have.

Nice product. Little kinks to work out, buthe very easy to use

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and ability to train and employee quickly

Cons: Reporting, not being able to close cash at shift change and also how all of the computers freeze when closing cash, making it impossible to ring someone up while doing it

Overall: I really enjoy the day to day use of the system. Loading the menu was easy, so is learning how to ring in customers and training.
I'm not a huge fan of the reporting aspect. I'd like to be able to close cash in the middle of the day too. Also, I'd like to see a better training system than just computer sessions online.

Vendor Response

by CAKE from Sysco on July 26, 2017

Intuitive, simple training on our products is one way we distinguish ourselves in the POS marketplace. CAKE is glad to hear about your experiences, our product team is working on a solution to unblock POS machines while closing cash. We also offer in-house training and CAKE University offers training videos on-demand. We hear your concerns Dale, and we¿re working to make it easier to close cash your way!

Perfect system for my need

Apr 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: I manage the tea house at the Japanese Tea Garden located in the Golden Gate Park in SF. The popular tourist venue hosts over 500,000 visitors annually and during busy seasons, the tea house itself serves over 800 guests per day. Before implementing CAKE POS, long line would form to order food and drinks. My old register wasn't fast enough to move the long line, so decided to switch to a cloud-based system.
I am satisfied with the results I've seen with CAKE's POS. I no longer have to spend time reconciling receipts and I can access data and change menu items easily. After switching to CAKE, my long lines were reduced and able to handle more guests within a given time.
My staff were ale to increase their tips by around 50% because of the tip prompts on the touch screen.

I have tried for a year to get this running

Apr 17, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money

Pros: Clean, sleek, easy to use, has great written instructions, workers were very friendly when we first had problems last year

Cons: It doesn't work. The system shuts down. It doesn't sync. The declared tips and the credit card tips could function much better. In order to make sure everyone has clocked out is more difficult than it should be.

Overall: We bought this system last year. At first with little business, we had some success, then one of the monitors broke down. They kindly sent out a new one right away. But then as we got busier, the POS system would crash daily. We had five registers and had to turn 2 off all the time. We were told it was our internet. We closed for the season. When we reopened we changed internet providers. It still crashed. We ran new wire. It still crashed. We bought a new modem. It still crashed. We ordered a new cradle point. It crashed again and this past week it has not been syncing which has resulted in problems with payroll. I have emailed. My managers and I have made numerous phone calls. Most of the workers have been nice but now I believe they are avoiding us because they don't know what is wrong. Lately, some of have been rude. They are not helping us figure it out. Meanwhile thousands of dollars has been wasted on this nonfunctioning system. I have tried to be positive about it the whole year as my managers are ready to throw the system out the window. It leads to frustration, loss of money from paying companies and now problems with payroll. It is easy to use when it works. It looks good. But what does that matter when it is a daily problem and I can only use two or three of the registers? I have had three other restaurants ask me about the system in the past two weeks. I had to tell them the truth. Don't buy it.

Recommendations to other buyers: Do not buy it until they resolve problems that are consistent in other reviews. I have been patient for almost a year. Nothing has changed with the service after significant changes in wires, modem, router, and even a new internet provider.

Vendor Response

by CAKE from Sysco on April 24, 2017

CAKE is never happy when our service doesn't meet our customer's expectations. CAKE works diligently with our partners to create solutions that make it easy for restaurants like yours to succeed. We appreciate your honest feedback, our goal is always to provide great customer service in all situations.

On-line ordering a bonus!

Apr 05, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: I converted to CAKE from using Aloha because I wanted to offer my customers online ordering. CAKE offers a nice integrated system. It was reasonably priced, and geared toward smaller independent restaurants. I am still working to increase my online ordering and CAKE does leave something to be desired in that area. It would be nice to integrate social media with online ordering and be able to take payments online. CAKE has listened and been receptive to my requests, and I hope they continue to improve going forward. Overall, the CAKE system has been easy to learn to operate, it is easy to manipulate the system and set it up how we need to use it on a daily basis. My customers have enjoyed using CAKE, they particularly like the new receipt function, getting receipts e-mailed or texted directly to them. CAKE has been inexpensive and easy to use, I would recommend it for a small start up.

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you for your vote of confidence, Dan! At CAKE, we pride ourselves on building new products based on the feedback of restaurants like yours. We¿ll continue to add more features to enhance restaurant visibility on social media, and we hope if you think of anything else, you¿ll let us know what else we can do to serve Avon Bakery & Deli better!

Not a company willing to make improvements

Apr 04, 2017
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: This company seems more concerned about the appearances than functionality. They use orange as one of the colors on their reports, which translates to a very light grey on a B&W printer. Good luck reading that! They were unresponsive to a suggestion to provide an alternative color scheme.

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you David for your honest feedback. We appreciate constructive criticisms like yours, which guides us in building better iterations of our products. We never stop improving, and we thank you for your thoughts to help prioritize our product roadmap.

Easy to use with great reports

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: ease of use
great reports

Cons: merchant services tied to system is high. use your own merchant service

Overall: We have used the system for 9 months. It is easy to use and does not require much training for new server/wait staff. As the admin, I have access to any report I can think of and my kitchen manager is able to track food cost with the system also.

Customer support is best I have seen in years. You speak to an actual person and they find the solution you need. We enjoy it and recommend it to anyone.

Recommendations to other buyers: get the swipe cards!!

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE is proud to offer an industry-low flat rate of 2.5% on all credit card processing. If you¿re not getting this rate, please contact support@trycake.com so you can get this great Merchant Services rate. We appreciate your loyalty James, and we¿ll continue to make great tools for restaurants just like Via Food & Beverage.

Not as great as they say. Save your money.

Mar 20, 2017
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We tried cake with our 3rd restaurant. Ok, in the beginning, it was fine but 4 months in there has been some serious issues. 24 hour support is not real. We currently have been trying to get someone to answer their phone for hours. We can't open the restaurant and have to turn guests away. When we originally had issues with cake their support team would say "call us when the issue happens". So we would, as we have a huge line out the door, they say "ok we'll check on the issues and call you back" and not call back for an hour!!! By now I'm frustrated at the time and customers lost and when they finally call back they say, "we don't see any issues on our end". Well I know there's an issue ITS NOT WORKING!!! "Please send a tech out asap!" "We don't do that..." cake said!! This system which was supposed to NEVER go down seems to go down often. I'd rather save money and go back to micros. They NEVER went down this much and if they did, a tech could come out and walk me through the issue. Biggest waste of money. Often the portal of Down as well. So it just the in house pos, the CLOUD THAT HAS ALL YOUR INFO Will CRASH TOO!

Vendor Response

by CAKE from Sysco on March 28, 2017

CAKE is never happy to hear a valued client's expectations not being met. Thank you for your time and effort in voicing your concerns, we've reached out to ensure you've got excellent support to work through this situation.

Excellent Service

Feb 08, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: price, user friendly, visually pleasant

Cons: software need more details

Overall: As a restaurant software, it still needs more details, but the person who helped us make a decision for cake is awesome, he has been an unbelievable help for us, if it wouldn't be for him, we might have stayed with Aloha; he is definitely an asset to your company.

Recommendations to other buyers: we anted to have an line break between the appetizers and the entree, when the ticket goes to kitchen; that wasn't available.

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you for your helpful feedback of CAKE, Mustafa. We do in fact offer line breaks on the kitchen tickets. Please read here for ¿Course Breaks¿: https://university.cake.net/Point_of_Sale/Daily_Use/Sending_(Firing)

It was not as scary as I thought it would be.

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use.

Cons: Does not have a separate lunch and dinner check average.

Overall:

Comments: Recently purchased the pos system. Have been looking into doing it for last few years and was worried about the transition. Wish I did it 10 years ago. The customer service is amazing. My sales rep., Russell was efficient. A true professional. Could not have been happier.
My only suggestion will be to do a separate average check per customer for lunch and dinner.

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE is happy to hear that our relationship is as good for you as it is for us! We¿re glad you waited for CAKE, and, after sending your suggestion to our product team, we have learned they are working on better split check features. We hope over the next 10 years we can continue adding value to Cafe Piccolo

Cake just wants your money and your pos

Nov 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: None

Cons: They will steal your money
And your pos
Double charge you for menu builds

Overall: Purchased this unit from a sneaky salesman. Claiming this pos was top of the line. Can do it all. Well I fell for it hook line and sinker turns out this pos is garbage and the way they do business is the same. They never even was able to get my menu build up and going. Then wanted to claim my menu was to big. Could not do half and half pizzas. For a kitchen this is a must. And there system struggles at it. I was told I would need to change my prices to all toppings the same price for it to work. Gave up on them one month later told them I wanted to return the system they said ok no problem and sent me shipping labels so I sent back system. Waited two weeks and never heard back from them so decided to call and ask about my refund. They said I could not have one because I was outside of there 10 day return period. Which makes no sense considering they sent me return labels and gladly took my system back. Now needless to say they have both my 7000$ purchase but also the pos I sent back to them that they refuse to return.
Every pos company out there is better than these thieves keep looking around I'm not the only one they stole from.

Recommendations to other buyers: Try two touch or someone respectable

Vendor Response

by CAKE from Sysco on December 02, 2016

Mr. Riley - While we are sorry to hear about your experience, we respectfully disagree with your assessment of the issue. Expectations were clearly communicated by one of our senior sales agents with an excellent record of customer satisfaction. We had several conversations with you, after which we shipped back the equipment - and you refused delivery. We regret that our collaboration has come to an end, and we wish you all the best in future endeavors.

Great Experience

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and works even when internet goes down. The support was great .friendly and helpful

Cons: Gift card program doesn't have tip line or ability to do tip.

Overall: I have been looking for 1 1/2 years looked at so many.Was told many did everything we wanted to find out they didn't.My sales man was great told the truth and got answers when he wasn't sure and should us how.My staff has loved how easy it is to learn and use it. Menus was easy to set up.The fact it works off line is awesome.Over all great experience

Recommendations to other buyers: You can build new menu and not have it go into effect till your ready allowing you to work on it while open.

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you Scott for your great review of CAKE! We¿ve passed on your feedback regarding Gift Cards and tipping to our product team. If there¿s anything else to help improve our product, please call our support team.

CAKE POS SYSTEM

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: This is the best POS system out there for the money. Very user friendly. Love the ability to access the system anytime, anywhere. Highly recommend!!

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE appreciates your enthusiastic feedback, Cheryl! We¿re glad CAKE was the best choice for Gilligan¿s after all the market research you did. Thank you for continuing to choose CAKE!

great system!

Nov 02, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We recently purchased cake. Very excited about the features. The payroll feature alone saves
a ton of time. Being able to track sales is easy, and helps us make decisions on our menu. The customer service is also great. Could not be happier!

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you Ulrich for telling people about your great experience with CAKE! We¿re delighted to hear that CAKE is saving you time on payroll. We¿re pretty thrilled with you as a customer, thank you for choosing CAKE!

Worst purchase I've made.

Oct 10, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Absolute nightmare that never seems to end. Terminal shipped without instructions or even a password to turn it on, credit card processing if frizzy, particularly with small banks and AMEX, and often takes as much as SIX DAYS to receive our deposits. Customer support is not only completely uneducated on their own system, but there only appears to be two people who work there and I've been on hold for as much as an hour at a time to resolve the frequent software issues. Final straw was a system crash that put me out of business on a holiday during peak time and cost me well over $300. Company refused to even waive their software fee to make up the difference. Never give these guys a red cent.

Regret my decision to go with CAKE

Aug 13, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: ?

Cons: customer service

Overall: customer service is crap. they do not even pretend to care. communication is great until they get your $ and then you can forget getting anything else out of them.

Vendor Response

by CAKE from Sysco on July 26, 2017

Brandi, we appreciate your honest feedback. We¿re proud to offer 24/7 support for our clients via phone, email and chat. Our customer success team continues to work proactively to offer great service in all situations. Good luck in your future endeavors!

They Give You Choices....Who Doesn't Like Choices?

Jul 01, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Look: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that?

Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems.

Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything.

Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them.

Cons: i must say, the name sounds a bit silly, but does Apple sell Apples?

The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great!

I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update!

Overall: The highest grade i will ever give a POS system is a 9/10 because there is always something new and innovative that you will be chasing, no matter which system you have. Therefore there is no '10' system. These guys got the 9. They have a nice system, but what i like best, is that they survey their CURRENT customers to find out what they can do better, then make it better. And they give you choices.....who doesn't like choices?!

Recommendations to other buyers: I saw an earlier review where the guy claimed he was told that the online ordering was free. My advice to this guy is READ YOUR CONTRACT. A POS system is a very complex purchase with many components. How do you sign a contract for a purchase like this, without reading it?

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you Zick for your thorough and clear enthusiasm for CAKE! We¿re thrilled to have stood out among so many great options in the POS marketplace, and we¿ll continue to improve our POS based on what our customers want.

Cake...no employee hours reporting

Jun 13, 2016
2/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: price was great, delivery time was short

Cons: repots are janky and insufficient, not what we need

Overall: we tried to edit clock-in, clock-out and cannot get there. we do not know who is on the clock. reporting software to use with our accounting software is very deficient, cannot get the reports that we need to run the business.

Recommendations to other buyers: no customer service to help us.

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE is sorry to hear about your experience. We hear your concerns, and we¿ve used feedback like yours to improve our products. Good luck in your future endeavors, and thank you for taking the time to inform us of your experience.

Don't be fooled by the rest, CAKE is the best!

Apr 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Cake for almost 5 years now and we completely love it. First, the system is easy to use and most importantly very reliable. Second, the online reports provide valuable information of what's going on in our restaurant. Thanks to the reports we have optimized our business hours and minimized shortage on popular products. I highly recommend CAKE to anyone in the market!

Vendor Response

by CAKE from Sysco on July 26, 2017

We love that you love CAKE, Edgar! Making running your restaurant easier is our #1 priority. We¿re happy to have helped Ike¿s Lair streamline your hours and focus on your most popular dishes.

Great system

Apr 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The POS has made a huge difference in my restaurant and I highly recommend it. I have had it for about 3+ years now. What I love most is its stability. I can just rely on it (even if the internet goes down I can do offline payments). Because I run a Japanese Restaurant I also need to update my menu quite a bit and do this remotely with the system at any time

Vendor Response

by CAKE from Sysco on July 26, 2017

Response: It¿s our job to make tools that work as hard as you do Andy! We¿re glad our hardware has reliably there to help you run Yokohama better, no matter where you are.

Customer service is non existent

Apr 21, 2016
3/5
Overall
4 / 5
Ease of Use
2 / 5
Customer Support

Comments: At first it was great to book it for little money up front. The system is fairly easy to use, but it crashes often, and I find reports are not immediately upgraded, so tip outs are often not accurate. I have also a hard time getting a hold of customer service.

Also, if you need to add on a screen to your system, it just about doubles your monthly subscription :(

Vendor Response

by CAKE from Sysco on July 26, 2017

Claudia, we¿re never happy to hear about customers having negative experiences with CAKE. As we continue to improve our customer service and products, we hope some of your issues have been addressed. Thank you for your honest feedback.

A diamond in a sea of fools gold.

Apr 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been involved as an owner/operator in the food and bev biz for over 20yrs. POS systems have come a long way since then and just in the last 7-10 years cloud based and pad based POS's have dominated. Cake (formerly known as Leapset) has far surpassed our experiences with other systems. For us service and constant evolution of performance and usable options/updates is mandatory. Cake gets 5 starts in both these categories. Our next move is to migrate to their proprietary merchant services and then to a 3rd party inventory management system, ORCHA, which works within the CAKE platform. I would not hesitate at all in recomending this POS and company.

Vendor Response

by CAKE from Sysco on July 26, 2017

CAKE¿s efforts are spent making solutions that are effective for industry veterans like you! Thank you for sticking with us since our Leapset days, we¿ll keep making products that make it easy for you to grow right along with us!

Best POS

Apr 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: we have been using this POS since day one of our restaurant and their company . It s a very good addition to my restaurant and easy to use . Love their customer service , and I would refer Cake to all my fellow restaurant owners and friends .

Vendor Response

by CAKE from Sysco on July 26, 2017

Thank you David for sticking with CAKE throughout your time running The Sandwich Spot!