CAKE from Sysco

CAKE Point of Sale

4.5 / 5 170 reviews

Who Uses This Software?

We serve quick and full-service restaurants who want solutions that work as hard as they do.


Average Ratings

170 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $69.00/month
  • Pricing Details
    $69/mo for hardware (3 yr contract) $69/mo for software (2 yr contract)
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • CAKE from Sysco
  • www.trycake.com/
  • Founded 2011
  • United States

About CAKE Point of Sale

CAKE, from Sysco, built its POS to meet the demands of Quick & Full Service restaurants. It is simple, intuitive, and cost-friendly. Easily handle Quick Service rush hours with line-busting OrderPads that control the flow of traffic and a customer-facing display for guests to privately pay, tip, and sign from their own screen. Supercharge your Full Service POS with rich guest profiles and automatic table status updates. CAKE POS makes it easy for restaurants to get more done everyday.


CAKE Point of Sale Features

  • Delivery Management
  • Gift Card Management
  • Online Ordering
  • Order Management
  • Separate Checks
  • Split Checks
  • Supports Loyalty Program
  • Table Management
  • Tips Management

CAKE Point of Sale Reviews Recently Reviewed!


Has been very Pleasant

Jun 19, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: User Friendly meets are needs with exception of a few (see below) support is great always has been very informative and quick to answer any questions along with trouble shooting.

Cons: When you are in menu admin will not let you go back to home page have to reopen a new tab.
also hope you will put a meals button on payroll reports as we take meal cost out of employee payroll checks

Overall: Having a service that you put in the menu items well worth it. I had to do the last POS system myself and it took me about 6 weeks to enter all the items, modifiers etc. while trying to run a restaurant.

Overall pleased.

Jun 19, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Updates keep getting better, making this system better each time. Able to access data directly through a terminal or on-line.

Cons: Too many functions not available catering to restaurant management. For example, inability to re-activate a seasonal employee; inability to pull sales reports by day-part.

Great software. Amazing customer service.

Jun 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's far and away the most user-friendly software I've ever used. It's easy to operate both from the terminals and back end. Adding and removing items is very easy. Hiding/deleting and modifying items is no problem.

Cons: I wish reports could go further back. I'd like to be able to get an entire year worth of data at once.

Best people to work with from sales to support

Jun 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use for staff and for us to program.Always works never seems to go down. They do try to add options when requested if it's possible .love that you can process credit cards when internet is down as it saves info for later.Also can view info from phone or computer when away from my restaurant.

Cons: Reports currently only go back 100 days but they are working to change that.The Time clock dosnt export to quick books would help as we do our own payroll

Overall: Ease of training new staff and programming it.This software has saved me so many hours of work between programming it with menu and making changes,to training new people . Being able to make changes on any computer while open is a huge plus.

Vendor Response

by CAKE from Sysco on June 13, 2018

Thanks, Scott! We strive to make things easier for our customers, from setup to running your business day to day. We are always working to improve, and will pass on your feedback about reports and time clock to our Product Team.

The original sign up was horrible!

Jun 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Very user friendly. I can't really say more except I guess that I can change or add things to the Menu is nice.

Cons: The original set up was horrible at best. I wouldn't recommend Cake to anyone if the set up is the same as I experienced,

Vendor Response

by CAKE from Sysco on June 05, 2018

Hi Robert, thank you for your feedback. We appreciate you speaking with our team so we could better understand your setup experience and how we can improve going forward. We strive to be user-friendly and are happy to see that things are going well for you now!

Some updates I do not like at all and there is no way to shut them off.

May 21, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Customer service is great and it's pretty simple to use. Everyone I have talked to has been very helpful with the things we needed help with. My only issue is not being able to change sent items. That is really a pain for us. It wasn't like that when I purchased the system. That was a negative update.

Cons: The fact once something has been sent you as an owner can't edit it. Drinks are the main problem with this. So say.... Servers put in a drink but forget to hit olives. To put olives in is .25. So instead of just going in and adding them you have to void the whole drink and enter it in all over with olives. It takes more time. The owner should be able to change sent items.

Vendor Response

by CAKE from Sysco on May 31, 2018

Hi Tiffany, we're happy to hear about your positive experiences with customer service and overall ease of use of the product. We appreciate your feedback on changing sent items and will make sure to pass this on to our Product Team.

cake and its sales and support teams have been very reliable and great value

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: it is web based and doesn't fail like legacy systems. It is pretty darn reliable, only having 1 system failure and no hardware issues in the 3 years that we have used it.

Cons: We have experienced very few issues with either the software or the hardware. I can't think of alot I don't like

Vendor Response

by CAKE from Sysco on May 30, 2018

Thank you, Robby, for your glowing review! We are so happy to hear about your positive experience with CAKE Point of Sale, thanks for sharing.

Slightly disappointed in the lack of basic functionality for a new system.

May 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The customer service is pretty good. Sometimes they don't have answers for me on the spot and have to get back to me though.

Cons: The system is missing a few very basic functions that have been in use for years on point of sale system. CC authorizations for opening tabs at the bar & autobatching are two basic very valuable functions that I have been using for years. Hard to believe these were overlooked in development.

Vendor Response

by CAKE from Sysco on May 23, 2018

Thank you for your honest feedback, Terry. It just so happens that credit card authorizations for bar tabs will be available in our next release, which is coming shortly! We are always working to improve our product functionality, and will definitely share your suggestion about autobatching with our Product Team.

Absolutely horrendous. Customer service is completely useless.

May 14, 2018
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Global modifiers. That's literally the only thing I like about it. If it wasn't for that, we would have gotten rid of this system a long time ago.

Cons: This system is completely not customizable to your specific business. They're constantly updating the software with updates that make the system even worse for my business. There should be an option to not upgrade. Customer service is absolutely useless. I've called them probably 50 times since we've gotten this system. They never have an answer, they're always "working on it". Never a solution. There was a software problem on their end last Wednesday. I still have not had credit card sales deposited into my bank account from Wednesday and Thursday of last week. It's 5:30 on Monday. I have not had a deposit since Tuesday's sales. One entire week ago. They don't provide any solutions except "We're trying to figure out what the problem is. We're working on it.", but you literally never end up with an answer. You just have to wait and wait until you notice it's finally resolved or never get it resolved at all. You're at their mercy because you paid huge for the thing. What am I gonna do? It's disgusting and these people shouldn't be allowed to operate. They do not care. Even on a normal payment schedule, you won't get Thursday's transactions until Monday, Friday until Tuesday and Saturday until Wednesday. If there's a holiday, push that back a day.

Overall: none

Vendor Response

by CAKE from Sysco on May 23, 2018

We are so sorry to hear about your experience, Karen. We pride ourselves on excellent customer service, and we want to make this right. Our Customer Success Team has reached out to you directly to help resolve your issues.

Great product. Easy to use. Very low tech friendly. Would recommend to anyone. Worth the investment

Apr 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use and making changes from anywhere anytime. All of people on my team enjoy the simplicity of Cake.

Cons: Cost of course but nothing worth having is cheap. Up front cost was ok for system but think monthly fee could be little less.

Overall: Able to make it my own. Able to teach its use quickly to new team members.

Vendor Response

by CAKE from Sysco on May 16, 2018

Thank you for the kind words Jason! We love to hear that you are enjoying the flexibility that comes with CAKE. We do our best to be competitive on pricing, and we appreciate you seeing the value in your CAKE Point of Sale solution.

I have ordered these for all my restaurants and continue to do so. That should speak for itself.

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Stability. Ease of use. Customer interface. Cashier interface. Ability to clock in and compliant with CA labor break laws. Ease of setting up. Affordability. Has all the bells and whistles of a really expensive system. Clean and professional appearance. Speed of system. Detailed reporting. Customer service is understandable English speaking and computer proficient.

Cons: Credit card reader is a separate cube, rather than attached to the system. No mobile app ordering system. Rewards system and ability to market to customers is very basic. Gift Cards are limited to single store use.

Vendor Response

by CAKE from Sysco on May 16, 2018

Wow, thanks Konan! We¿re happy that you¿re happy. There¿s always room for improvement, so thank you for your feedback. Just so you know, Gift Cards will be supported for multiple stores later this year.

Easy to use. Very few complaints.

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use for me and my staff. It looks nice. It's not too expensive. Customer service is always available.

Cons: Can't save customer information. Want to be able to save their favorite foods, credit card information, gift certificate information.

Vendor Response

by CAKE from Sysco on May 16, 2018

Thank you Chloe, for your review! We try to make CAKE simple to use, and we¿re glad you agree. We appreciate your feedback about saving customer information and will pass this on to our Product team. We do provide the ability to save customer profiles when using CAKE Point of Sale with our waitlist solution, CAKE Guest Manager. For more information on how Guest Manager can work with your POS, please visit https://www.trycake.com/products/restaurant-guest-management/.

Excellent support from rep

Mar 30, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: It´s basic but attend well our actual needs, we will add new modules as the restaurante improve results.

Cons: Can´t run reports after 100 days, and can´t run resport of sales by month after 4 months. This is a very importante future and I hope we have it implemented soon.

Vendor Response

by CAKE from Sysco on April 26, 2018

Thank you Tony for your review of CAKE. We are revamping our reporting to add many new features, which will let you run reports from any time since you installed your CAKE POS. We¿re happy CAKE and Chez Filet are serving food better together. We¿re happy that we¿re the clear choice for your restaurant when you decide to add new POS systems. We appreciate your feedback and your business.

Great Software! Great Support!! Great System!!!

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Cons: Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Overall: The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.

Vendor Response

by CAKE from Sysco on April 26, 2018

Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day. We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red. Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents!

Very good software and support. Top notch all around.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: It's ease of use and the time it takes to learn the system is fast. The service is really good and fast and there whenever you need it.

Cons: Haven't found any cons yet. Everything about the system works better than expexted. There may be issues but I haven't found them.yet.

Overall: Complete coverage of all.my need a at my new cafe.

Vendor Response

by CAKE from Sysco on April 26, 2018

Thank you Haden for your great review of CAKE. We're glad our system is easy for your staff to learn and reliable enough to not warrant a single con. We will strive to continue improving our products and service for businesses like yours. Thank you for choosing CAKE.

Cake allows me to customize on the fly and cater to my ever changing clientele base.

Mar 21, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Love the intuitive and well organized online admin portion. I can easily, with just a few clicks, access any area of the POS system and update menus, employee information, billing etc.

Cons: I haven't found anything yet that I have concerns with. I would like to be able to add our Cafe's graphics to the online ordering site....I have heard that in the future this will be available.

Vendor Response

by CAKE from Sysco on April 26, 2018

We are happy to hear that CAKE is helping Upper Deck Cafe run your restaurant at your speed. We offer customizations on-the-fly, and an admin section that is robust enough for you to manage your Cafe from anywhere. Please reach out to support@trycake.com for questions about online ordering. Thank you for your great review.

Our CAKE POS system has been a great asset to our growing business!

Mar 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the ease of keeping my menu up to date, the knowledgeable support staff and the smooth order entry with our Cake POS system.

Cons: The one thing that would make this system perfect is if the printers could buzz or ring when a ticket prints. This feature is only needed on the kitchen printer so it should be something that can be turned on or off as needed.

Vendor Response

by CAKE from Sysco on April 26, 2018

CAKE is happy Rodney¿s BBQ has no bones about their experience with CAKE Point of Sale. We offer the tools you need for your restaurant to succeed, and the support to get you back up and running in every event. We are testing new printer features with our partners, and we are likely to release printers with lights and notification alarms in the future. We¿re happy to be a great asset to your growing business, and please reach out if we can ever offer further assistance.

Best money I spent to open my restaurant

Mar 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: its all good, I set up all of it, so easy and with the awesome support, its the best you can do with your tight budget, make the most of it. really.

Cons: I had to spend my money to get it, should have just given it to me, I had a tight budget to open and started with Hand written tickets, this was the single best decision I made during the critical opening time. If I had opened with this, all the better, there are other options for sure, this is legit.

User and budget friendly.

Mar 14, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the cloud based access. Allowing access from anywhere I have phone or internet connection. I can make new menu items, edits, and run payroll from anywhere.

Cons: Not being able to run reports for a time frame longer than 90 days. This comes in handy when reporting to insurance or end of year reporting. Also, wished it would color the prep tickets so that certain items would be colored to indicate the servers have charged for them and the kitchen is aware.

Vendor Response

by CAKE from Sysco on April 26, 2018

Thank you Jackie for your great review of the Rusty Beagle¿s experience with CAKE Point of Sale. We¿re glad keeping your data in the cloud frees you up to manage your restaurant from anywhere. We are happy to announce that early this summer we are rolling out a new feature that will allow you to print tickets in red ink. This will allow you to easily identify modifiers and any changes to a menu item. Please let us know how else we can improve your satisfaction with your CAKE Point of Sale.

Really like the software

Mar 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It has made my life easier. It is easy to train employees. It is very user friendly. The reports are awesome.

Cons: Apply Pay and others are not accepted yet. Customers are getting to the point where they only want to use that, especially with their young kids. I think communication could be clearer but have only run into this once or twice.

Vendor Response

by CAKE from Sysco on April 26, 2018

Thank you Megan for your great review of CAKE Point of Sale. We're glad life is easier for you at the Blue Dot Cafe since switching over. CAKE makes solutions that are simple for new and veteran staff alike to learn without extensive training. We will include Apple/android/samsung pay in a future hardware release. We're currently testing our "Payment Cube" hardware on our legacy POS hardware, which would give operators the ability to use both Apple Pay and EMV capabilities.

I love this system and how easy it it to use.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The reports. The ability to email repirts right from the POS terminal. Ease of updating/changing the menu items instantly.

Cons: That you can't adjust the pricing after the ticket has been sent back to the kitchen without deleting and re-entering the order.

Vendor Response

by CAKE from Sysco on March 26, 2018

Thank you Mandy for your great review. CAKE Point of Sale does not allow for pricing modification after an order has been placed. This keeps your cash totals consistent with inventory, and ensures all your revenue is accurately tracked. We hear your concerns and we'll mention your feedback to our product development team. Thank you for serving your customers at The Balsam Cafe with CAKE.

This POS system is wonderful. It's easy to use, easy to learn and easy to maintain.

Mar 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It accommodates our particular restaurant, we aren't a sit down restaurant where a server takes your order at the table and this still works for us. The Cake customer service is always helpful and gets things resolved when needed. They also take your input, which is nice. It's pretty inexpensive but holds up to the standards or well known POS systems. I would highly recommend this system for any restaurant!

Vendor Response

by CAKE from Sysco on March 19, 2018

CAKE is glad to hear your experience with our Point of Sale has been so positive. We listen to our customers because feedback like yours helps CAKE create better products. We're glad to have your recommendation, thank you for Pickin CAKE!

Great POS system. Really fancy. Easy for employees to learn and great for managers/ owners!

Feb 26, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: The simplicity! Making menu adjustments with in seconds makes it a wonderful device and being able to get reports for payroll and for a cost.

Cons: Nothing really. Maybe just keyboard, sometimes it won't register to the touch but it might be because of the daily use.

Overall: Quick Customer service because of the easiness of the POS system

Vendor Response

by CAKE from Sysco on March 26, 2018

CAKE is glad to hear Kebab Grill is getting quick customer service, we offer quick customer service ourselves: Our wait times are less than 30 seconds and we often deliver solutions in under 2 minutes. Your keyboard sounds like it might have an issue, we recommend contacting support@trycake.com to make sure your hardware is working as intended. Thank you choosing CAKE.

Professional and very helpful

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: data rich resource for the store manager and owner - I use the software daily for quick reports and price changes to positively impact our profitability

Cons: The software does not accommodate Apple-pay which is frequently a disappointment to our customers here in Silicon Valley. occasional interruptions in service seems to happen on busy weekends are costly and affect customer service

Overall: saves me time, helps with payroll, provides good data

Vendor Response

by CAKE from Sysco on March 26, 2018

CAKE is proud to help Los Gatos serve your customers so you can focus on delivering great coffee to your community. We will have Apple/Android/Samsung pay included in a future hardware release. In the coming months we will be rolling out EMV and production testing our Payment Cube hardware on our legacy POS hardware. The Payment Cube is the hardware with the apple pay capabilities (and EMV).Thank you for taking the time to offer great feedback on CAKE.

CAKE has been great to work with! Easy for all ages, great customer service.

Feb 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use for all ages. Makes timesheets/payroll easy to do. When we have questions the customer service has been great!

Cons: Wish it could capture cell phone numbers or emails so that we were able to do a mass text for a coupon etc.

Vendor Response

by CAKE from Sysco on March 19, 2018

Your CAKE Point of Sale can absolutely capture guest data like phone numbers, emails, and special occasions - so you can send special offers directly to your customers. Here's a video from CAKE University on how you can send email offers with special coupons for your VIP guests. https://university.cake.net/Guest_Manager/The_Application/Email_Offers Please let us know if you have any questions, we hope this helps you get the most out of your CAKE Point of Sale.

We've been using CAKE since we opened two years ago and it has been a great asset to our business.

Feb 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything! This POS is user friends for all levels of employees from servers to managers. It is very intuitive and allows for easy corrections to common errors. The training mode is wonderful for new employees, and the visual seating map is a life saver. As a manager, the selection of Reports is phenomenal. I am able to compare sales, cost and labor day to day, month to month or year to year. Conducting monthly payroll is very easy due to the Time Clock reports that include Breaks, Meals and Individual Tips. Although this CAKE is simple in some ways, it is comprehensive in others. I know that we still have a long way to go before we truly understand the scope of this products versatility and usefulness, but we are always coming across new applications for this POS everyday.

Cons: So far the Cons are very limited. In some areas it is very specific and if an items is not set up properly, it can effect our efficiency in getting out proper products or printer accurate receipts. So far that is the only thing we have had to be very aware of.

Overall: Accurate business analysis and efficiency for serving staff.

Vendor Response

by CAKE from Sysco on March 19, 2018

CAKE is glad to hear Garibaldi Portside Bistro sees CAKE as a great asset to your restaurant. Our Point of Sale makes it easy for you to train new employees, view vital reports, and keep track of monthly payroll. We encourage you to reach out to support@trycake.com to get technical support to troubleshoot your printer issue. Thank you for your excellent review of CAKE.

I recently needed help using my CAKE system. Ashley Udell was extremely helpful and prompt.

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to teach my employees to use in one short training session. My reports are easy to customize. And customer service has never left me disappointed in over 2 years.

Cons: Perhaps a customizable rewards program instead of simply stamps or credits for money spent. But overall very pleased.

Vendor Response

by CAKE from Sysco on March 19, 2018

Thank you Tony for voicing your great experience with CAKE. Our Point of Sale system does offer customizable rewards, https://university.cake.net/Point_of_Sale/Daily_Use/Creating_Rewards this video from CAKE University might help answer some questions. If not, please reach out to support to get immediate assistance getting your customized rewards set up. Thank you very much for choosing CAKE.

Overall good, have been able to give feedback on challenges.

Feb 15, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, simple layouts, good availability for support, representatives listen to feedback, good value

Cons: Updates, certain features pose issues, reporting needs more functionality, lag time in data uploading to reports and third party integrations

Vendor Response

by CAKE from Sysco on March 19, 2018

CAKE does our best to deliver excellent customer service, and a big part of our process is listening to the needs of customers like you. We are glad to hear so much of your CAKE experience has been positive, and if you'd like more help talking through your reporting and update issues, please reach out to support@trycake.com for immediate assistance. We appreciate you taking the time to review CAKE.

Very positive

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Software it easy to use. Can be used remotely. I like the copy feature and the search. I like having remote access to the menu administration. I do it mostly from my phone.

Cons: No order pad support for Android devices. Some actions can only be done from the terminal such as item count. Needs auto sort feature. Needs better search feature. Copy should also copy the price.

Vendor Response

by CAKE from Sysco on March 19, 2018

Thank you Roseanne for your great review of CAKE. We offer tools that let you manage your restaurant anywhere, anytime. Unfortunately on the inception of the OrderPad product we had to make a choice: iOS or Android. We chose iOS as there was far less diversification on the hardware front. We wanted to deliver a reliable experience, so we chose iOS support. Thank you for choosing CAKE for the Wit's End Tavern, and thank you for the great feedback.

We've had nothing but the best experience using CAKE.

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly, 24/7 support, updates that make our business run smoothly. We also love the online ordering option, it was helped us increase business for customers who are on the go.

Cons: We really havent had any real big issues with the software as of yet. I do wish there were certain options like phone orders but other than that we love it.

Vendor Response

by CAKE from Sysco on March 07, 2018

We'd love to hear your thoughts on any features you'd like to see, please lettuce know how we can serve you better! Glad to hear Lettuce Toss It is running smoothly and seeing more green with CAKE. Thank you for taking the time to write a great review.

Cake has been a great help to our business. The reporting is top notch, and very easy to use!

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love the depth I can get out of the reporting aspects of the software. The customer service has been stellar from hardware issues, software questions, and even helping my assistant managers when I was not able to be on site. My staff was able to use the software on day 1, thanks to its ease of use and the loads of training material available online.

Cons: The software does have some customization and feature limits. We have an old building and our line is in several places, so I was not able to get as detailed as I would have liked with certain menu items, printer controls, and sending features. However, the customer support team was able to help me come up with solutions that were not optimal, but served the purpose.

Overall: We saved a immense amount of time and energy on the reporting side of the software. Because the system is cloud based, it benefits our organization by allowing owners and managers to view and interact with the software in remote settings, and get real time daily numbers.

Vendor Response

by CAKE from Sysco on March 07, 2018

CAKE is happy Mama J's is getting the reporting you need, along with excellent customer service and staff training. We're happy to talk you through any customization and feature issues you're experiencing, please reach out to support@trycake.com for help with your issue, our support center is 24/7 and a restaurant specialist will be able to assist you in 30 seconds or less.

My staff and I love using CAKE. The P.O.S. is extremely user friendly and the features are great.

Feb 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I enjoy having the ability to view sales down to the minute. I am able to keep track of each employees sales and actions from home. Being part of a corporate business doing my weekly-monthly reports are incredibly easy with CAKE.

Cons: The software is constantly improving which is great. But with constant updates glitches occur. We also experienced connection issues which unfortunately took months to get resolved.

Vendor Response

by CAKE from Sysco on February 28, 2018

CAKE is glad to hear things are opening up at Yosemite Gateway Restaurant. We give you detailed and accurate sales information that gives you the answers you need when you need them. If you experience connectivity issues again, please reach out to support@trycake.com for immediate assistance.

Be careful, they will tell you what you want to hear in order to seel and get your credit card numbe

Feb 02, 2018
3/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The software itself appears to be basic but works, the hardware looks good and the cake folks try to help you online and by phone.

Cons: It requires to much online help to fix or change things. You need in person set up and training, it would be much faster than online. Your people ask what we need, we tell you and you tell us it will do all that. We sign up give you thousands of dollars and when we ask about a function we need we hear "oh yes it can do that it's an add on, give us some more money. I am disgusted with you after spending so much. I will be registering my disgust with Sysco. Some of your sales people should be fired!

Overall: I learn t never to trust what salespeople tell you

Vendor Response

by CAKE from Sysco on March 07, 2018

CAKE is sorry to hear Marty's BBQ hasn't had the best experience with your Point of Sale. We do offer onsite training and installation, and thank you for pointing out the positive aspects of CAKE even though we didn't meet your expectations.

We transitioned from a standard cash register to POS and this system is amazing! Highly recommend

Feb 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system is user friendly, we have associates from 16 - 65 and all are able to use the system with ease. Also enjoy that menu updates are super easy and in real time.

Vendor Response

by CAKE from Sysco on March 07, 2018

It sounds like Everett's Place is getting more done with CAKE Point of Sale, and we're glad to help businesses like yours succeed. Our hardware and software solutions are designed to make it easy for associates of any age to do their jobs with more speed and fewer errors. We are glad you are enjoying the benefits that come with switching to a CAKE Point of Sale.

Easy to use, intuitive system; great customer support

Jan 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy for servers to learn, customizable, easy to modify categories/items as necessary. Customer support is great for the little that you need it. Online university of help topics makes it easy to research and answer your own questions or just find out more about the system.

Cons: Wish some of the extra reports were included (but I hear that is changing soon!) Nothing negative to say.

Vendor Response

by CAKE from Sysco on March 07, 2018

It sounds like Kensington's really getting the most out of your CAKE experience by using CAKE University to answer your questions (https://university.cake.net/). Our system is designed to be intuitive for novices and experts to get the job done. Thank you for your great review!

it has worked great for both of my cafe's

Jan 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its fast we do over 1000 sales a day we have had cake for over two a years and very little
problems with it

Cons: I would like to training in person in stead of on line only I would like to have some stop in for a face to face meeting at least once a year

Vendor Response

by CAKE from Sysco on March 07, 2018

CAKE is happy to hear our Point of Sale is helping Mt. San Jacinto rise even higher. Our solutions can handle as many sales as you can throw at them, and it sounds like you're throwing quite a few. We do offer on-site training and installation, please get in touch with support@trycake.com to schedule an expert. We appreciate your thorough feedback, thank you for choosing CAKE.

Easy to use, very functional and worth every penny. A total time-saver!

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Hour tracking, items sales tracking, ease of setting up new items and editing. Managing money and tips.

Vendor Response

by CAKE from Sysco on March 07, 2018

CAKE makes it easy for restaurants like the Chowder Barge to get an incredible value on solutions that save you time and increase your restaurant's efficiency. Thank you for choosing CAKE, please reach out if you need any additional support!

easy to use .

Jan 29, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: easy to navigate, wish it had a few more features tho. I would recommend this system. clocking in and out, but could use better closing

Cons: staff signing out with open tabs, hate that... printers are ok . its getting better but needs fine toning.

Vendor Response

by CAKE from Sysco on March 14, 2018

CAKE is happy Johnny's Taphouse and Grill is doing well with CAKE Point of Sale. We have recently enhanced the POS to show a warning if the employee has any open orders. We will be creating a system option to prevent a clock out event if there are open orders. We hear you, and we're working on a solution. Thank you for your thoughtful feedback of CAKE!

User friendly

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the remote access feature. The software is user friendly. I like how we can control what access the employees can have.

Cons: I don't like how owners have to clock in to use system to be able to use it. Also, I don't like how we can't close cash remotely. It has to be done at the physical location only.

Vendor Response

by CAKE from Sysco on February 28, 2018

CAKE prides ourselves on user-friendly software that frees you up to manage your restaurant better from anywhere. Our system has every user login to access features so you can link every transaction to a specific employee. Thank you for your great review of CAKE.

Cake is great POS software with features and support that will help any business.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cake can log in and share my screen to help show me how to do something or point out an easier way. Support has been amazing and very easy to program.

Cons: Had some issues at first with opening a new location and wanting support. the support staff could see that we wanted to expand our business and helped me get it figured out.

Vendor Response

by CAKE from Sysco on March 07, 2018

We're happy even when Royel on the Fly needed support, CAKE met your expectations. Our solutions are designed for simple setup and training for employees and managers alike. Thank you for taking the time to voice your great feedback, thank you for choosing CAKE, and good luck with your restaurant!

Very user friendly. Very happy with the entire package.

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: User friendly in all ways, from employee to management needs. Very simple to explain, keeps everything organized, changes don't take hours and you can do it from home on your computer if needed.

Cons: Not entirely pizzeria friendly in the deliver area. Need more control for drivers to sign out delivers when taking them, and need to be able to put in cut off areas for delivery zones for online delivering feature. Only other con- if you have pre-orders you cant set them for a specific date...

Vendor Response

by CAKE from Sysco on March 07, 2018

CAKE is happy Little Italy of Hornell is getting big results with our point of sale system. Our Point of Sale keeps you organized, efficient, and able to manage your restaurant from anywhere. CAKE has considered adding pre-orders to future releases, but more users are asking for more ASAP delivery features, so we'll keep working on those for the time being. Thank you for the great feedback!

Great overall product.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Overall Cake works well for our business. It is easily modified by management and owners. Easily modify menu in a timely manner.

Cons: We offer delivery, takeout, and dine in. It would great if the kitchen ticket would be bold for delivery. Also wish that the kitchen printer would print all modifiers in red to eliminate kitchen mistakes. During rushes the kitchen staff could glance at the prep ticket rather than having to read the entire ticket again. Another issue is when creating side items for example, baked potatoes, you have to create a baked potato plain, baked potato with butter, a baked potato with butter and sour cream, etc. therefore cluttering up the screen.

Vendor Response

by CAKE from Sysco on March 07, 2018

Thank you for your thoughtful feedback of The Oven Mitt's experience with CAKE Point of Sale. You can increase the font size of prep tickets, and in the future we'll allow you to modify orders to print information in red per your request. Our user feedback has shown that adding modifiers for modifiers tends to create confusion. Please contact support@trycake.com if you have issues getting anything set up for your restaurant.

Do Not Consider this Software

Jan 22, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: Customer Service staff is friendly, but, they do not follow up, they like to debate, management is horrible - Again full of promises - No follow up - Please look elsewhere for your POS needs.

Pros: Easy to add or remove items from the server screens. large screens, large buttons to use to enter items.

Cons: There are numerous: Time reporting is horrible, they put out new versions and take away others that we used. They promise they will fix things and they do not. Customer support is horrible as they rarely call you back or follow up. Do not ever give them your credit card number as they will use it without warning and take money out of your account. Touch screens rarely work correctly. Many options that should be available are not, such as easy check splitting or putting checks back together, they have a horrible guest loyalty. Servers cannot see just their tips, gift cards are very difficult to track, font size for the customer is hard to read, cash drawers are something you could buy from a toy store with better quality and the list goes on.

If you own a restaurant that does any kind of delivery business DO NOT buy this software!!

Jan 20, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Great for a small restaurant that only does dine-ins and carryout.. This software is completely wrong for you if you provide a delivery service

Cons: Falsely claims to be functional for a delivery business.. Our business is being held back by this software and we are locked into a multiple year contract.. Not one change we've needed has been made on their part

Vendor Response

by CAKE from Sysco on March 07, 2018

We're sorry Papa Leone's experience didn't meet your expectations, but we'll keep improving our hardware and software to respond to critical feedback from our customers. We are working to deliver robust solutions for online ordering, thank you taking the time to voice your experience.

Overall a very good experience, with a couple of drawbacks.

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great customer support and they seem to be making improvements on a regular basis.
The system looks hi-tech and pretty cool.

Cons: The credit card processing aspect of the system is far below the norm. Paying extra for next day deposits is ridiculous when most people have been getting that for years for no charge. And having deposit delays due to holidays is also silly. We are in 2018! The lack of ability to take a chip is also sad for such a modern looking system.

Vendor Response

by CAKE from Sysco on February 28, 2018

CAKE is glad that we work for Sandwich Works. We aim to provide excellent customer support and continue developing our features around the needs of independently-owned restaurants like yours. CAKE has added same-day deposits, which allow restaurants same-day access to their funds for a small fee, as well as EMV Chip card technology.

The customer service department and Kristen have been able to answer all of our questions.

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Extremely easy to use. I like the ability to access the numbers quarterly by the hour. I like how it graphs the daily sales and gives a comparison to the prior month. The functionality of the software is very user friendly and easy to understand.

Cons: I would like the ability to compare the graphs to date back further than three months for comparison.

Vendor Response

by CAKE from Sysco on March 07, 2018

CAKE makes solutions that just work for busy restaurants like yours. Our point of sale system gives you reporting that helps you understand how your restaurant is performing, and how your restaurant could perform even better. We appreciate your feedback to improve our reporting and we'll be sure to let our product development team know. Thank you for choosing CAKE.

We use CAKE at our family owned tavern

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use for both staff & administration. I love that I can edit from the POS or my laptop & cell

Cons: The only thing that has been difficult is when updates are made it can be hard to get used to the changes & the new permissions

Overall: It matches our menus perfectly since we used my menu lab

Vendor Response

by CAKE from Sysco on March 07, 2018

Our Point of Sale system makes it easy for independent family-owned businesses to succeed. We give you the tools you need to manage your restaurant from anywhere, at anytime that works best for you. We understand the need for more communication around software updates so your restaurant is ready for any changes. We're working on a process to ease future updates, and we'll keep you informed as this rolls out. We're glad Menu Lab gave your menu a makeover, and thank you for your great review of CAKE!

Very pleased with the Cake system. I love that it is cloud based.

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to learn, easy to teach and I love all the information it provides at end of day; week and month

Cons: Not being able to change the Tip amount on the customer screen to start with 5% People are more likely to tip if it started at that percentage than 15%

Vendor Response

by CAKE from Sysco on March 07, 2018

We're glad to hear Dave's Deli & Gelato is getting its desserts with CAKE. Our reporting gives you the information you need to help your restaurant succeed. We currently do not offer the capability to change tip amounts. We have it backlogged along with a smart tipping function to suggest tips in whole dollar amounts when the transaction is under a configurable amount. Thank you for your honest feedback of CAKE.

Happy with it.

Jan 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Being able to set system up so it saves having to special instruct different things on our menu. Being able to make changes off-site when something needs to get changed. The ease of entering new employees, deleting employees, doing payroll and seeing who is working at any time.

Cons: Felt kind of lost at first when starting out without a person on site to answer questions. Getting the system wired was a little scary. We had a pos system before so wiring was done and helped us a lot. Would not have wanted to attempt that on my own. Felt overwhelmed at first with entering all the information and getting things set up the right way.

Vendor Response

by CAKE from Sysco on March 07, 2018

CAKE is happy Mary's Cafe has learned how to get the most out of our POS system. CAKE does offer on-site installation and training to ensure your restaurant has a seamless transition. We hope you continue to onboard new employees easily, and perform payroll effortlessly. We ensure a system that anyone can setup and get trained on in less time. We appreciate you taking the time to write, thank you for choosing CAKE!

I've had amazing customer support and the system is easy to use.

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ability to track items and review reports at any time. I can sit at home and pull up the information for the day, week, etc. I can make changes at home and implement them immediately. Also tracking top selling items. Great system

Cons: A little more time consuming for single items like drinks at the bar. I'd like the ability to program a si file key to press and the sale is final
With out having to input total and then amount t of cash provided and then pressing the final button for drawer to open. Just a lot of steps for a single sale.

Vendor Response

by CAKE from Sysco on January 16, 2018

Thank you Paula for taking the time to review CAKE! Our Point of Sale is proud to help operators get the information they need to manage your restaurant from anywhere. We always love to hear your feedback on how we can continue improving, thank you for taking the time to do so.

The system is very user friendly. Customer service is great!

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software it is easy to navigate and learn for all of our staff. I like having the ability to look at so many aspects of our restaurant through various reports. The system is very helpful for managing overall.

Cons: Just a few small details I would like to have on our reports but I am confident those things will be worked on for future updates.

Vendor Response

by CAKE from Sysco on January 16, 2018

CAKE appreciates you taking the time to review us. We offer restaurants like Crosstown Creamery detailed reporting, simple staff training, and ample features to help you run your restaurant better. Please do reach out to support@trycake.com if you have any questions or comments for future updates, thank you for choosing CAKE!

Great staff that went out of their way to get us up and running!!

Dec 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to operate, easy to add menu items and change current menu items. Easy to pull reports and staff time sheets.

Cons: Can't split individual items on to multiple tickets. It is a little difficult to transfer items to different tickets.

Vendor Response

by CAKE from Sysco on January 16, 2018

Thank you Shania for your excellent feedback. CAKE University might help with your item splitting problem: https://university.cake.net/Point_of_Sale/Daily_Use/Split_Order_by_Item Please do peruse CAKE University for issues and if it doesn¿t have the answers, don¿t hesitate to support@trycake.com We¿re happy Andy¿s Supper Club is pulling reports and timesheets with ease. Thank you for choosing CAKE!

After the glitches it works perfectly!

Dec 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -Easy to read reports
-Easy to use
-Great help from the company when problems do come up.
-Not too big for the space
-New employees find it simple and learn quickly with the tutorials
-Works well with 7 shifts scheduling app.

Cons: Had a few problems in the beginning but running smoothly now. Some items were not really directed for restaurants (tips, open tables, etc) are now actually improved.

Overall: Reports are great to use

Vendor Response

by CAKE from Sysco on January 16, 2018

Debbie, we¿re happy to hear Ocean Eddie¿s is having a better experience with CAKE after we resolved the glitches you experienced. We keep making improvements so that restaurants like yours can get more use out of CAKE without having to buy new equipment. We¿re happy you¿re happy, and please do reach out if you ever experience issues again. Good luck with Ocean Eddie¿s and thank you for standing by CAKE!

The POS system has worked very well for us.. Any new employess pick up using it right away.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Being able to make changes when ever I need to and the extra summaries that I can see what has been sold. See if a product we have is not worth having. I can leave notes for my workers. I like that I can look up what is going on from home also!

Cons: The only thing we do not use our POS system for is clock in times. So it did an automatic update and has us sign in. Besides that we have had no issues with the system!

Vendor Response

by CAKE from Sysco on January 16, 2018

We¿re glad Davis Golf Course serves its food with CAKE Point of Sale! Thank you for your great feedback, we build in tools that take the guesswork out of restaurant management so you can save money and time, while trimming your inventory down. If you find yourself having more questions, please do reach out to support@trycake.com for technical questions, and https://university.cake.net for tutorial videos on how to get the most out of your CAKE Point of Sale.

Cake has the potential to take over the food service industry for point of sale systems but.......

Dec 14, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: It is very user friendly. It flows well and is fast and effective. It keeps payment information backed up even when the internet is down.

Cons: Our experience with CAKE has been mixed. The software is constantly being fixed and updated which is great, but there are redundant and unnecessary features that should be removed. The support was horrible for the first year and a half, the second year and a half has been much better.

Vendor Response

by CAKE from Sysco on January 16, 2018

Thank you for your honest feedback of CAKE, Andrew. We¿re glad your POS keeps Woody¿s moving even when the internet goes down. We¿re proud to say we¿ve revamped our support process to shorten wait times, and we continue to offer proactive support through our Pulse program. We¿d love to hear your thoughts on how CAKE Can improve, user feedback is how we decide which features are most important to add in future releases.

After initial setup and learning time, smooth operation

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great amount of flexibility, the best product we have seen or tried, we have looked at and had demos of others and this fit our operation the best.

Cons: some delay in correcting some issues attempts were made and some temporary fixes were made but we had to wait for the next update.

Overall: meets most of our needs

Vendor Response

by CAKE from Sysco on February 14, 2018

Thank you for taking the time to review CAKE. We are glad the Fruit Bowl has had smoother operations since choosing our our Point of Sale. If the update didn't fix your issue, please contact support@trycake.com to get help resolving this or issue you experience going forward.

rocky start but overall great investment

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: System is very user friendly easy to train new employees, makes menu and price changes very easy, also gives owner many reports to track sales and growth as well as labor cost.

Cons: rewards program is great idea but very basic, either printer does not print red ink even though ribbon is black and red.

Overall: Menu changes made easily, Very user friendly

Vendor Response

by CAKE from Sysco on January 16, 2018

Thank you Michael for using CAKE for the Chat and Chew Cafe! We¿re glad to learn things have been running smoothly. You should reach out to support@trycake.com for your printer issue, it sounds like you may have a technical issue. We hope CAKE continues to be a great investment, and please do reach out if we can ever improve your experience. Thank you for choosing CAKE.

Always pretty good. Issues are resolved quickly

Dec 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We really enjoy the ease of running reports and uploading items for the POS terminal from a remote area.

Cons: It makes it very difficult to split items for our guests when they both want to pay. We can split checks but not items.

Vendor Response

by CAKE from Sysco on February 14, 2018

Unfortunately, we do not allow splitting one item on multiple checks, but CAKE University has lots of useful information about your CAKE Point of Sale, including this video on splitting orders by item: https://university.cake.net/Point_of_Sale/Daily_Use/Split_Order_by_Item. If you have more questions please do try https://university.cake.net or reach out to support@trycake.com. Thank you for using CAKE at the CAKE Bake Shop, we feel it¿s a natural partnership!

I love CAKE!

Dec 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.

Cons: I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

Overall: Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system.

Vendor Response

by CAKE from Sysco on January 16, 2018

Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours!

Love the way it has help our ordering for our restaurant!!

Dec 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to navigate through and I can easily teach just anyone how to use it even the dumbest blond you know!!

Cons: I really can't think of any cons at this very moment it use to be time sheets but there was an upgrade that fixed that so now I love that!!

Overall: No mess up on our orders going to kitchen because staff can¿t read the waitress handwriting

Vendor Response

by CAKE from Sysco on January 16, 2018

CAKE is always happy to get glowing reviews from restaurants like Baby Blues BBQ. We make software that is simple to setup and train employees on without slowing down your operations. We make ordering and timesheets easy for restaurants, and if you ever have issues with timesheets or anything else, please reach out to support@trycake.com or CAKE University https://university.cake.net/ for video tutorials. Thank you for choosing CAKE!

very satisfied

Dec 04, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I am very happy with Cake support. I am able to get answers to my questions immediately. In addition the follow up calls and emails including information on where to go for help and which tutorials best fit my needs.

Cons: First not being able to make a payment on tab with leaving it open which is a problem for us due to many of our customers run tabs. Second, the kitchen is not receiving notes the bartenders write on orders. Including not limited to special requests.

Vendor Response

by CAKE from Sysco on February 14, 2018

Thank you for taking the time to talk about The Coal Mine's experience with CAKE Point of Sale! Your kitchen should be receiving notes from bartenders, you may have an issue. Please email support at Support@trycake.com for immediate support in getting your notes sorted out. Thank you for choosing CAKE!

running 85 seat cafe

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly, outstanding customer service. saves money from missed charges tremendous control of monitoring sales avenues and cost control, great having payroll and credit systems all in same unit

Cons: being dependent on system for everything. Restaurant can't function without it now. It does require some employee training but it is more user friendly than any other systems we've used in the past

Overall: better control of food and labor cost. able to quickly analyze performance of servers and menu items. cheaper credit terms and I had previously

Vendor Response

by CAKE from Sysco on January 16, 2018

CAKE is glad to hear Nothern Pacific Beanery is saving money, controlling costs, and reducing errors with our Point of Sale system. CAKE does so much work at restaurants it does tend to become critical technology. Thank you for choosing CAKE, we¿re happy to make it easy for your restaurant to grow further!

Prior to CAKE, I just used Square. The two major issues were that it was more expensive for processi

Dec 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Prior to CAKE, I just used Square. The two major issues were that it was more expensive for processing, and we also had issues with the connection. CAKE is much easier now. We've only had one issue in 18 months and that was on our end. It's definitely made things a lot easier for us, like looking back year over year particular days, so we can see holiday week sales and things like that. For payroll it's all in one place, which we like. It's definitely easy to make any changes to the menu, and it's easier on the staff which makes it faster for the customer. It's just really easy to use and I've recommended it to several other people

Overall: When there is an issue, and it is rare, it is fixed quickly. Could use a merge check feature but I'm sure it's coming soon

Vendor Response

by CAKE from Sysco on January 16, 2018

Todd, we¿re glad to hear that Smokin¿ Toad¿s BBQ is having a great experience with CAKE Point of Sale since switching from Square. CAKE is proud to offer one low processing rate that is among the lowest in the industry! CAKE Point of Sale is a robust, stable system so we¿re glad you haven¿t had many issues. If you need faster support, support@trycake.com is always available to answer your questions. We¿ll pass along your merge check feature to development, thank you for taking the time to review CAKE!

Intuitive and easy to integrate.

Nov 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to navigate, from set-up to employee training, to daily sales and reports, a very user friendly format.

Cons: Can't modify hours, for employee missteps, from a remote location. If an employee clocks in or out incorrectly, we would like to be able to correct the mistake without having to interrupt transactions during regular store hours.

Vendor Response

by CAKE from Sysco on January 16, 2018

Response: Please look at CAKE University for answers to your hour modifying issue: https://university.cake.net/Point_of_Sale/Configuration/Editing%2F%2FManaging_Timesheets If this video does not answer your question, please reach out to Support@trycake.com anytime to help get the answers you need. We are glad one of Skiff¿s Cakes is CAKE Point of Sale, thank you for a great review!

So Easy to Use!

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CAKE was our first POS for this location. As far as changing menu items or modifiers or printers it's super easy, hands down way easier than any other program I've used. It's also very easy from a user standpoint for staff members to ring things in and find items. Because it's not overly complicated and just very straightforward it was super easy to get the restaurant up and running when we started out. I use the sales reports and also the time and attendance reports for payroll. It's very convenient to have it as well as remote access. We're also able to see if people delete things prior to payment or after being sent to the kitchen to be made, so we were actually able to catch an employee stealing with that information. Overall I think it's great. If you're thinking about trying it I say go for it. The fees are reasonable, it's nice to have credit card processing straight through it, and when we batch out at the end of the month, we can log in and see easily what the fees were and what we received. I'm very happy with it and would definitely recommend it.

Cons: I honestly do not have anything negative to say. However, adding a stylus to the signature pad would be helpful for guests less savvy with tablets.

Vendor Response

by CAKE from Sysco on January 09, 2018

Thank you Jaime for using CAKE for the 8th Street Filling Station. CAKE Point of Sale was built to be intuitive and user-friendly for you restaurant. Our reporting makes it easier for you to make data-backed decisions on how best to run your restaurant. Thank you for recommending CAKE Point of Sale!

Way better than my previous POS

Nov 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's not Micros, which means it is a quality product that has a solid support team. I don't feel like I'm being sold a junker.

Cons: Sometimes I can't find a feature, but then I call support and they walk me through everything!!!!!!!

Overall: All the benefits

Vendor Response

by CAKE from Sysco on January 11, 2018

We're sorry to hear Micros didn't live up to your expectations, but we are glad you chose CAKE for our great hardware and customer support. We're always happy to help you should you need help finding a feature. We wish the Pfunky Griddle good luck, thank you for choosing CAKE.

Love our Cake POS so much, we bought a second one!!!

Nov 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software was easy to understand and to program. We were able to pin point any issues we had, such as over rings, payouts, wrong ring ins, etc.. We had saved enough money being able to fix those mistake but using Cake, that it basically paid for itself. We found using the Cake POS saved us time and money, that we bought a 2nd Cake POS, that we were able to transition it to use it in our hotel and golf course we own. I would recommend the Cake POS to anyone!!

Vendor Response

by CAKE from Sysco on January 09, 2018

Hello Marty, CAKE is glad to hear about SandBurr Run LLC¿s great experience with 2 CAKE Point of Sale systems. We make it easy for restaurants like yours to save money and time in running your business. A second POS system sounds great for your hotel and golf course, our OrderPad solution is available at a lower price point, and makes the power of your POS mobile! http://market.cake.net/orderpad/

LOVE it!

Nov 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Easy to train employees on, easy to make menu changes. Easy to keep track of sales and clock in/clock out for employees.

Overall: Totally changed my business. Now we track what items are selling best, peak times for employee scheduling and I don't have to go back to my deli to make sure the register has been closed for the evening. I get an email as soon as that is done!

Vendor Response

by CAKE from Sysco on January 09, 2018

CAKE is happy to hear Main St. Desserts & Deli is getting the reports, data, and scheduling assistance that you need to run your business your way. We make sure you keep moving forward without having to recheck your registers manually every night. Thank you for your great review of CAKE.

Easy to train my employees on...and very user friendly

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly!!! Screen very visible . Time clock is good to ,make changes to before payroll entered. Ability to enter new items with ease.

Cons: Would like to be able to enter beer and liquor for inventory. So you would be able to see you in and out

Vendor Response

by CAKE from Sysco on January 09, 2018

Thank you Rose for your great review of CAKE. We like to hear Elkhorn is moving fast and lean, entering in new items and managing time with ease. This video from CAKE University can walk you through using stock counts to help organize inventory. https://university.cake.net/Point_of_Sale/Daily_Use/Stock_Counts. Please get in touch if you ever need any assistance from our support team Support@trycake.com.

Best Pos system

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how easy it is to customize everything to the way you need it, it's very easy to train new employees. Makes taking orders faster and if we ever have issues the customer service is great and they fix any issues fast.

Cons: There are certain things I would like to be able to customize, I know recently they changed you can't change an order after it's been printed and with having call in orders people sometimes come back and change things and we can't go back and edit it.

Overall: Keeping tracks of what we sell and don't sell and taking inventory. The time clock that it has for employees as we didn't have a system and this is way more accurate than the way we were using. Everything is being paid code that gets put in as there would be missed expenses when we were using a cash register. Saves on paper as they can sign on the screen. The close cash gets sent to my email so if I'm not there I can get them at home.

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you Kerry for taking the time to review CAKE. We removed the ability to change orders after they're sent to the kitchen to increase transparency and boost revenue while fully tracking every dollar from every transaction. We're happy Steveo's is saving paper, time, and money by using CAKE Point of Sale.

AT LAST! A system built for the restaurant industry! A quick, easy to use system.

Nov 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the immediate implication of changes you can make. I can access the system and correct or change a menu item on the fly with no need to re-boot the system. The list of reports and easy to understand format helps me run my business faster, smoother and less time in the office.

Overall: Ease of use, immediate reporting, updating on the fly with no need to re-boot the system.

Vendor Response

by CAKE from Sysco on January 09, 2018

CAKE is always glad when customers can¿t think of any cons to using our Point of Sale system :) CAKE offers versatility and useful features and reports that make running your business simpler and less expensive. We hope the Starlite Espresso keeps serving great coffee along with CAKE.

Easy to use. Up and running in no time. Great customer service!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've had 2 POS systems before we tried CAKE. The very first one we had was already 5 years old so it was running really slow and just couldn't handle what we needed it to do. We upgraded that one to Clover and we had high hopes but it just really didn't work out for us. We had batching issues, the numbers weren't matching, and honestly it ended up making more work for us with bookkeeping. Since we switched, closing and reporting have been so much easier. Everything is a lot easier to keep track of like sales and payroll and it's so much nicer because you can see all that online. It's also easier to add new menu items or move things around and just easier to use in general, especially once we got everything up and running. It's a simple set up and I'd definitely recommend just giving it a try.

Cons: No Big cons really. One minor con, is that we wish we could accept partial payment on our regular customers running tabs. It would make it so much easier.

Overall: Ease of use and so much easier trying new staff members.

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you for taking the time to review CAKE, Rey! We're glad to hear this is the best of the 3 Point of Sale systems you've tried in your restaurant. We make it easy for you to open, close, and simply generate reports from anywhere. This video from CAKE University can help you with more information on splitting orders by payments. Thank you for choosing CAKE for Bon Vinos Bistro and Bakery.

I found it to very simple and easily trainable for my employees

Nov 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: As a manager I appreciate how simple it's been for me to train new employees that have never used a pos system before which can seem very intimandating

Cons: That once I place a order and send it to the kitchen I can not modifie the order and change anything I have to void the order and start over

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you Teri for taking the time to review CAKE. We're glad CAKE Point of Sale has been helpful to you as a manager, and your employees find it easy to train on our POS. CAKE makes it easy for you to get more done with less time and effort. We made the decision not to do order modifications after placing orders to ensure all modifiers are accurately totalled and no revenue is lost.

We love Cake! We converted from Restaurant Manager 2 years ago and are very satisfied with this POS!

Nov 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very user friendly
Easy to change options
Helpful reports
Great value for the cost
24 customer support

Cons: Only processes through World Pay (credit card processing) so no freedom to shop for better rates. We also had a few issues at the beginning with freezing up when we were very busy. Issue has not happened lately.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE is happy to hear White Horse LTD is having a positive experience with CAKE Point of Sale. We strive to offer amazing support and value for all our products, and we're glad this has been your experience. We do offer CAKE Payments with a flat 2.5% fee, which is among the lowest in the industry. If you have more issues with your Point of Sale freezing, please reach out to support@trycake.com to get your issue resolved asap.

good program

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.

Cons: the connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE is happy to hear the Avenue Cafe is working smarter, faster, and more easily with CAKE Point of Sale. We make it simple for you to update your menus and manage your restaurant from anywhere, so you get more done while going about your busy day. It sounds like your OrderPad is having some technical issues, It sounds like your OrderPad is having some technical issues, if you¿d like to reach out to support@trycake.com we'd be happy to help you work through the issue so your hardware is performing as intended. Thank you for choosing CAKE!

Cake has been such a positive experience.

Nov 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

Cons: The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

Overall: Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.

Vendor Response

by CAKE from Sysco on January 11, 2018

Your CAKE Point of Sale shouldn't be freezing, please reach out to support@trycake.com if you'd like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE's support, please get in touch if we can help you get more out of your CAKE Point of Sale.

very easy to use and lern

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and easy to train associates, customer service to help with any questions, able to access remotely

Cons: I wish I could pull sales by day, I would also love to be able to generate reports to auto email. For example, sales to be emailed weekly, or hours etc.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE is glad to hear Elderberry's is having a great experience with our Point of Sale. We make sure our software and hardware is intuitive and easy to train employees on. We like your idea for generating auto email reports, and we may add the ability to search by any receipt text in future releases.

Great updates and always willing to help explain updates with lots of knowledge to make things easie

Nov 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love it! Easy to always review reports. Since using this system our business has grown. Whenever we have an issue it's addressed quickly and efficiently!

Cons: Credit card service not being comparable with the run we use as far as timely deposits. Understanding reports.

Overall: More knowledge. Better running my business!

Vendor Response

by CAKE from Sysco on November 17, 2017

If you need more information on understanding your reports, we recommend CAKE University (https://university.cake.net/Point_of_Sale/Daily_Use/Understanding_Reports). We¿ve reached out to a Customer Success rep who will be in touch to help you navigate any report issues. We also do have Next Day Funding available, and in the near future we¿ll also have Same Day Funding for your convenience. Thank you for choosing CAKE!

Cake has made a big difference in running my bagel shops. I have more time to focus on my customers.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We were using a cash register before and I had looked at a number of different computerized options. When they brought this to me, it really looked like a great solution for us and has proven to be just that. Paperwork is much easier. Before it was all manual. I'd get the daily paperwork and have to enter it to have any idea of what we were doing so I'd have to spend a lot of time on that. It's basically 10% of the time it used to take which has freed me up tremendously to do more important things. In terms of keeping track of finances and hourly wages it has been a big improvement. I have two locations and now I'm able to keep track of both whether I'm there or not. On my day off I can keep track of what's going on remotely, which I definitely do check on many times every day. We don't have any big problems at all, and I just really love the system.

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you Mark for an excellent review of CAKE Point of Sale! We're thrilled to hear you've had such an overwhelmingly positive experience and that CAKE POS saves you time, money, and worry in managing your restaurant. We hope both locations of Island Bagel Co. continue to perform better when served with CAKE.

Very user friendly and fantastic customer service!

Oct 24, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I LOVE that I can change menu items on my mobile device and make changes when I'm not physically present.

Cons: That I cannot limit user access and tailor the restrictions to the individual--it's all or nothing and I want to be able to pick and choose. I hear that the new updates have this feature so I can't wait to implement them.

Vendor Response

by CAKE from Sysco on January 11, 2018

We're glad CAKE is helping you change your menus and manage your business from anywhere. Our newest update does have these permissions, please reach out to support@trycake.com so we can ensure you received our most recent upgrade. Thank you for choosing CAKE!

Great product! Great support!

Oct 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Low up front costs. Easy to use and program. Support team is very responsive. If you call and ask for a certain report or configuration they will either help you get it or file a change notice to update the software at the next upgrade if possible.

Cons: A little pricey each month. Only one option for credit card processing. reports are not available on the pos system. Only on the back office system.

Overall: Easy to use and train staff. Good inventory control for ordering etc. Good cash control and great reliability.

Vendor Response

by CAKE from Sysco on January 11, 2018

You can absolutely access your reports from any CAKE POS, please contact support@trycake.com or browse our tutorials at CAKE University (https://university.cake.net/) to make sure you have access to the features your business needs. We're happy CAKE Point of Sale has been reliable, helpful in controlling cash flow and inventory. CAKE prides ourselves on offering great support in every situation, and thank you for your review!

Productive

Oct 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We used to run our restaurant old school with just tickets. We find that the computer system lets you have more readable tickets for the chefs and descriptive tickets with tabs for putting in how you want things without the servers having to write everything, so it saves them a lot of time and it's faster and neater. We use it also to take inventory, and we can see exactly how much we sold each day, which is easier for us. We can also see most popular items and if something's not selling we can try something different with our changing specials. The workers use it to clock in on our computers and it's really easy to get that to our accountant. Another thing CAKE did for us that no one else really offers is when we initially put our menu up, CAKE did all the work. They set up all the tabs and modifiers and it was super easy for us which was great.

Cons: Customer Support is not too helpful. They could work on that aspect. They are only helpful to a certain extent.

Overall: Faster service, order is clearly read by the servers and chefs.

Vendor Response

by CAKE from Sysco on February 14, 2018

Thank you Esther for taking the time to discuss your experiences with CAKE. We have revamped our customer support system and are proud to say we get to most calls in under 30 seconds and resolve issues under 2 minutes. Please feel free to get in touch and see how much we¿ve improved. We¿re glad Maranatha¿s Steakhouse is running smoother since ditching paper tickets.

Gives greater control over your point of sale and tracking!

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Conversation Summary/Sample Review:
Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

Cons: It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Overall: Order accuracy and data tracking

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.

Very helpful Staff and easy to use software

Oct 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We chose CAKE because it was affordable and very user-friendly and highly recommended by our Sysco Agent. We are a small coffee Shop and our staff has been quick to learn how to use it they seem to have an easy time. We are using it for our time sheets, it's good for basic reporting, We are not using the tablet yet but I know another place that uses it and they seem to be happy with it. For the price point I think CAKE is a good system to have.

Cons: Would like that the system had a way to customize reports (Like the fonts or the way they appear) but overall good for the price. When setting up menu items the features sometimes take a long time to set up. We have been happy with cake. Now finally we are able to manage time sheets from anywhere.

Vendor Response

by CAKE from Sysco on October 26, 2017

CAKE Point of Sale is meant to be the affordable solution that keeps your whole team working smarter while being extremely intuitive and user-friendly. Glad to hear CAKE is part of your Perfect Equation!

Being able to track sales right down to the sprinkles on donuts is pretty amazing!

Oct 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Understanding how sales match inventory. Easy to close cash for your business day. Training for new employees is just a walk through and they have it!

Cons: There is no category for showing what paid outs are for. I also feel it is quite pricy for any added products such as ipads for ordering in line.

Overall: Keeping a much more detailed summary on sales. Also clocking in for employees is great.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE dreams of a world where every new hire can work like a pro, and we're happy the Donut Corral's employees get up and running with CAKE Point of Sale in minutes. We do plan to add categories for payouts in future releases, and your software will be automatically updated when it launches. Thank you for taking the time to review CAKE.

Not good for full service restaurants

Oct 19, 2017
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It is very easy to use. Super easy to change the floor plan and menu items on the fly. It's perfect for say, a coffee shop or local bakery.

Cons: So many. There isn't a split item button. The internet on it goes down constantly during service. You can't move seat numbers. No modifying after sent. Sometimes things change themselves, my logo switched one day on my receipts.

We started with Leapset (now CAKE) it's simple

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The simplicity of it. It fits our menu well. It is easy for our servers to place orders to the kitchen. The tickets in the kitchen are easy to read.

Cons: sometimes the editing or menu management is difficult to figure out. I always feel bad when I don't actually have a software problem and have to call support. I do wish that the tickets in the back could print in red and black so that our carry out orders would be easier to disinghish.

Overall: It's easy to use. the CAKE staff is always updating and changing the software to make things easier.

Vendor Response

by CAKE from Sysco on October 26, 2017

CAKE makes it easy for restaurants like Back 40 Texas BBQ to place orders and send them directly to the kitchen. We can definitely help with your menu management and editing issue. Please contact us at support@trycake,com or browse our tutorials at CAKE University (https://university.cake.net/) Thank you for serving your BBQ with CAKE!

Streamline and solid POS employee facing screen

Oct 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.

Cons: More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Overall: Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE appreciates your thorough and thoughtful review, We're glad more than two years later you are still getting great value from CAKE Point of Sale. We keep innovating our products so that tips and payroll are a snap. We hear your needs about more robust remote management, and we'll send your thoughts to our product development team.

Very user friendly!

Oct 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Cons: Not the most in depth sysytem for reports but overall great for the price. When setting up menu items the features sometimes take a long time to set up. Overall we have been very happy with cake.

Overall: We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you for the great feedback Jessica, we appreciate you taking the time to go in-depth with you experience with CAKE. You can contact support online at support@trycake.com to provide feedback on reporting limitations. We use all customer feedback to improve our products. We're glad CAKE is intuitive, and gives you the freedom to manage your restaurant from anywhere.

From day one this company, Cake, has been a model of outstanding customer service.

Oct 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, functionality, opportunities for customization, screen displays, speed, phenomenal tech support, adaptability.

Overall: This software has brought my establishment to where it needs to be in terms of accuracy in reporting, speeding up my ordering process, and it has helped me to run a tighter ship.

Vendor Response

by CAKE from Sysco on October 17, 2017

Thank you for the stellar review Peter! CAKE is glad we could help Nick's Crispy Tacos get more acurate reporting, faster ordering, and a restaurant that's easier to manage.

We switched to CAKE because we needed to update our old system.

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I really liked how fast they can get into the system within seconds to check or address simple issues.

Cons: I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts.

Overall: I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts.

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you Ronnie for your honest feedback. We make it simple and quick to access and utilize the full functionality of our POS anytime and anywhere. While we don't offer the tracking feature you want yet, it will be eventually developed. In the meantime, your accounting software can be used to track payments externally.

Easy to use and great customer service.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When I was hired we didn't have a POS, and I was looking for something more cost-efficient than the other system I was familiar with. CAKE is really simple to use, simple to program ourselves, and simple to make any changes to the menu or reports, which we can even do remotely. It was easy to get it up and running when we did the transition, and it was easy to get all the employees trained. We use it for payroll which I can send right to our accountant. End of day reports get emailed to me every day for review. For what I need it for, it¿s pretty good. I like it. It's simple to navigate.

Vendor Response

by CAKE from Sysco on January 11, 2018

Thank you Lance for giving CAKE a chance. We're glad CAKE Point of Sale delivers reliable remote access, simple transitions, and ease of use for employees to switch over to CAKE.

We have been very pleased with our experience with Cake, from the employer and employee standpoint.

Sep 29, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Cons: The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE!

Very Good experience

Sep 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've had CAKE at this restaurant since day one. It's super user friendly and so far very low-maintenance. I love that it's cloud based, so there's no worrying about computers going down or something not booting correctly. The system has the complexity built in but it's also still easy to use. We use sales and labor reports to track item sales, which helps with inventory because it gives a direct shot of what we're using instead of guessing what to reorder or what we might need. It's easy to update the menu, and a lot of it you can even do from your phone. It just makes the job easier and there are so many things that I don't have to worry about. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand. It's a huge difference.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE is glad to hear our Point of Sale is robust enough to offer you the features you need, and simple enough to be easy for your staff to use. Inventory tracking and automation is just one way you can save money and time without unnecessary guesswork or expense. Thank you for your great review, and for choosing CAKE.

CAKE is an amazing system that simplifies everything to make life as an employer a lot easier.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how straight forward this system is. It's easy to use, easy to fix mistakes, easy to train on, and it offers features that make all the background work (like inventory, payroll, profit/loss, item sales, etc) a lot easier!

Cons: There are a few more detailed features I wish it offered that would allow me to control specifics of what my employees can and can't do as well as how thing can be rung up and how they print in the kitchen.

Overall: Convenience in being a new business owner.

Vendor Response

by CAKE from Sysco on October 17, 2017

CAKE is happy that our Point of Sale is helping Golden Roots get more done. Our newest 6.24 update has just been launched with optimizations for user-specific permissions, please do reach out if you have any questions. Thank you for your honest feedback.

Excellent Service

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and abiltiy to customize to our menu and all of the options or changes that customers ask for. Update constantly at no additional charge.

Cons: Long time to set up but once done it is, it is updated easily. On and off line issue even though not sure it is CAKE issue. May be cumbersome at first to use but again it was just new and so different that out last system.

Overall: 24 hour support

Vendor Response

by CAKE from Sysco on January 11, 2018

We're glad CAKE gives Punky's the options and changes your customers want. We keep developing our software, so you can get more done. We've mentioned your issues to our customer success team, they'll reach out to help with your technical issues. Thank you for choosing CAKE!

CAKE Point of Sale review

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We were first time restaurant buyers, so we did a lot of shopping for POS systems. We sat through the CAKE presentation and especially liked how there was support, since a lot of systems don't have an actual support system. The reports are also really good for tracking sales, so we use it quite a bit to see what the sales are on each product and see if it makes sense to keep it in the restaurant or adjust the way I'm selling something that's selling well to increase profit. I¿m on it constantly, and me and my partner both have other jobs, so we use remote access to the system a lot. Overall we just have no issues with CAKE.

Vendor Response

by CAKE from Sysco on October 17, 2017

CAKE is happy to hear our reports are helping your track sales at Uncle Jack¿s. We believe data gives every restaurant the tools to focus on what works best for them. Thank you for your great review of CAKE!

Switched to this POS 3 years ago, no problems works very well.

Sep 14, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Great control over sales value and Items sold reports. Easy to revise/change menu and prices. 3rd party software ShoGo uploads daily sales to Quickbooks Online daily.

Cons: Scheduling and time clock functions are weak. We can't use them. Should be able to clock in and out from a ipad/tablet separate from order pad/register.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE is glad to hear you're getting great mileage out of CAKE and our partnership with Shogo. We're glad you can change your menus and pricing with ease. We just pushed a CAKE POS update, and we've made it simpler to clock in and out. Thank you for your great review!

We had used Square in our previous business, which was a food truck, and we just wanted something mo

Sep 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: All in one system. It is easy to make changes to the menu. Item count so that you don't over sell.

Cons: Guest Management does not talk to the system. So we have to get their number twice. Would be better if Guest Management was built into sytem.

Vendor Response

by CAKE from Sysco on January 11, 2018

Thanks for your honest review! Guest Management is a direct integration into your CAKE Point of Sale and should be communicating fully. We have mentioned your issued internally and your Customer Success manager has reached out to contact you about your technical issue. We're glad to hear we are the system you need to take things from a food truck to a brick and mortar restaurant.

My experience with CAKE has been amazing!

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like being able to contact technical support or customer service 24/7 and getting a LIVE person right away and I like being able to turn my POS system over to the tech so that they can figure out what my problem is instead of them trying to explain to me how I can fix the problem. It's also nice to be able to see my reports online so that I can keep up with my business while I'm away from my restaurant on a trip. POS systems are expensive and their lease-to-own program allowed us to get a top quality POS system so that we could concentrate our money on buying supplies for the restaurant when we first opened.

Cons: The only complaint that I have about this system is that there are limited options when setting up new employees privileges. I would like to set different privileges for each individual employee instead of the current options of "exempt" or "non-exempt". Sometimes I need to give someone additional privileges but not complete run of the whole system.

Vendor Response

by CAKE from Sysco on January 11, 2018

CAKE does our best to ensure we deliver great customer service, and we're glad Shrimpy's has had a great experience getting the support you need. Our upcoming update, available to all our customers in the coming months, has a complete revamp of user management, including permissions which should fix this issue.