Best For

We serve quick and full-service restaurants who want solutions that work as hard as they do.

Product Details

CAKE, from Sysco, built its POS to meet the demands of Quick & Full Service restaurants. It is simple, intuitive, and cost-friendly. Easily handle Quick Service rush hours with line-busting OrderPads that control the flow of traffic and a customer-facing display for guests to privately pay, tip, and sign from their own screen. Supercharge your Full-Service POS with rich guest profiles and automatic table status updates. CAKE POS makes it easy for restaurants to get more done every day.

Contact Details

CAKE from Sysco

http://www.trycake.com/

Founded in 2011

Located in United States

CAKE POS Suite
Dual Customer POS
Tableside Payment
CAKE's Tableside Ordering

Starting Price

  • $69.00/month
  • $69/mo for hardware (3 yr contract) $69/mo for software (2 yr contract)

Free Demo

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online

CAKE Point of Sale Features

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management
Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management
Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

CAKE Point of Sale Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 50 of 289 reviews

Showing Most Helpful

Showing 50 of 289 reviews

Sort by:

Filter By:

Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Kristin R.
Owner
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 19, 2019

“Cake support and management assistance ”

OverallOverall the system has assisted in staffing better, seeing trends with sales, reports are continuously being improved. Easy to update menu pricing and item changes. Great system for table waits, using text to notify guest table is ready is easier. Monitoring table times allowing us to see where weaknesses are. Up to date information regarding the sales, labor and comp, refunds, voids, staff errors. Everything is in one easy report.
ProsEasy to use, 24 hour support, customer services is exceptional, constantly working on improving the system and uses the customers feedback in assisting to redesign and implement changes
ConsWith the support team so far away it is sometimes difficult to pin point the base of the system problem. Especially through phone conversations. Recently we had a Pos terminal go and it would enter things units own. It was extremely difficult to capture the incidents while it happened. Sometimes you can't capture the problem through a video or it just would stop when on the phone with support team. The problem went on for a month. Cake was outstanding and replaced the terminal free of charge for a one time customer courtesy.
Reviewer Source 
Source: Capterra
July 19, 2019
Carmelle N.
Manager
Restaurants, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
March 29, 2018

“Great Software! Great Support!! Great System!!!”

OverallThe efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.
ProsThis system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!
ConsCannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Vendor Response

By CAKE from Sysco on April 26, 2018
Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day. We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red. Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents!
Reviewer Source 
Source: Capterra
March 29, 2018
Kim T.
Owner/Corporate Secretary
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 11, 2017

“I love CAKE! ”

OverallToo many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system.
ProsWe purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing.
ConsI wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done.

Vendor Response

By CAKE from Sysco on January 16, 2018
Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours!
Reviewer Source 
Source: Capterra
December 11, 2017
Katie B.
Owner
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 8, 2017

“Cake has been such a positive experience.”

OverallCake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.
ProsWe switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.
ConsThe screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

Vendor Response

By CAKE from Sysco on January 11, 2018
Your CAKE Point of Sale shouldn't be freezing, please reach out to support@trycake.com if you'd like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE's support, please get in touch if we can help you get more out of your CAKE Point of Sale.
Reviewer Source 
Source: Capterra
November 8, 2017
Shaun H.
Business Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 20, 2017

“Gives greater control over your point of sale and tracking!”

OverallOrder accuracy and data tracking
ProsConversation Summary/Sample Review: Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.
ConsIt would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.
Reviewer Source 
Source: Capterra
October 20, 2017
Carol L.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 29, 2017

“We have been very pleased with our experience with Cake, from the employer and employee standpoint.”

ProsBefore CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.
ConsThe updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Vendor Response

By CAKE from Sysco on January 11, 2018
CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE!
Reviewer Source 
Source: Capterra
September 29, 2017
Mike A.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
July 27, 2017

“Great experience, amazing support and the right way to buy software”

ProsWe were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us.
ConsAn ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own.

Vendor Response

By CAKE from Sysco on August 16, 2017
Thank you Mike for your great review of CAKE! CAKE Point of Sale makes it easy for you to work faster, more efficiently, and with less overhead. We¿re glad to hear your staff is loving it as much as you are!
Source: Capterra
July 27, 2017
Joseph G.
manager
Restaurants, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 5, 2017

“Very happy overall with the Cake System. ”

Overalldecreased ticket times, no more pocketed tickets, better overall customer satisfaction.
ProsOur main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.
ConsTouch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens. Certain features such as an on the fly print button from the table layout screen would decrease our table times. The Split screen is very counter-productive compared to other systems.

Vendor Response

By CAKE from Sysco on January 11, 2018
We're so happy to hear Cafe at the Gardens is running efficiently and profitably since switching to CAKE! But we are sorry to hear that you're experiencing a touch screen lag. If you haven't already done so, we advise contacting support@trycake.com for further investigation. We have brought this to the attention of our Product team in the meantime. Thank you for taking the time to share your experiences!
Source: Capterra
July 5, 2017
Zick M.
Owner
Food & Beverages, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 1, 2016

“They Give You Choices....Who Doesn't Like Choices?”

OverallThe highest grade i will ever give a POS system is a 9/10 because there is always something new and innovative that you will be chasing, no matter which system you have. Therefore there is no '10' system. These guys got the 9. They have a nice system, but what i like best, is that they survey their CURRENT customers to find out what they can do better, then make it better. And they give you choices.....who doesn't like choices?!
ProsLook: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that? Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems. Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything. Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them.
Consi must say, the name sounds a bit silly, but does Apple sell Apples? The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great! I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update!
Recommendations to other buyersI saw an earlier review where the guy claimed he was told that the online ordering was free. My advice to this guy is READ YOUR CONTRACT. A POS system is a very complex purchase with many components. How do you sign a contract for a purchase like this, without reading it?

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you Zick for your thorough and clear enthusiasm for CAKE! We're thrilled to have stood out among so many great options in the POS marketplace, and we'll continue to improve our POS based on what our customers want.
Source: Capterra
July 1, 2016
Chris M.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Source: Capterra
May 31, 2017

“Drastically improved our order efficiency. Responsive Customer Service.”

ProsWe had a system before CAKE for several years that we couldnt upgrade, which was our biggest issue. It was becoming slower and slower and features werent very robust, even though it was very expensive. CAKE is very responsive from a customer service perspective, and theyre always very helpful. We feel very comfortable calling when we have issues, which dont often come up, whereas before we incurred service fees every time we needed customer support. The reporting is helpful from a record-keeping and costing perspective and does what we need. CAKE is always adding new features and improving the software aspect of it which is great because theres always something new we can take advantage of to improve our business. We were able to process more customers per hour because of increased efficiency, ease of use, and speed of the system. Its an attractive piece of hardware that fits in seamlessly with the rest of our aesthetic, and because of the customers ability to interact on the other side of the screen, its been a great benefit for our employees as tips went up substantially.
ConsYou have the ability to choose your owner credit card processor, but you have to purchase separate processing hardware. Running cards this way ads a layer of inefficiency to the transaction process, increasing service time.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you for choosing CAKE, Chris! We're excited that you can see increases in tips, and we're thrilled that you're getting the most out of CAKE by using all the features we offer
Source: Capterra
May 31, 2017
Loc T.
Fast Casual Business Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
October 18, 2017

“Streamline and solid POS employee facing screen”

OverallRemote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.
ProsI liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.
ConsMore frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Vendor Response

By CAKE from Sysco on January 11, 2018
CAKE appreciates your thorough and thoughtful review, We're glad more than two years later you are still getting great value from CAKE Point of Sale. We keep innovating our products so that tips and payroll are a snap. We hear your needs about more robust remote management, and we'll send your thoughts to our product development team.
Reviewer Source 
Source: Capterra
October 18, 2017
Rey G.
Manager
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 14, 2017

“Easy to use. Up and running in no time. Great customer service!”

OverallEase of use and so much easier trying new staff members.
ProsWe've had 2 POS systems before we tried CAKE. The very first one we had was already 5 years old so it was running really slow and just couldn't handle what we needed it to do. We upgraded that one to Clover and we had high hopes but it just really didn't work out for us. We had batching issues, the numbers weren't matching, and honestly it ended up making more work for us with bookkeeping. Since we switched, closing and reporting have been so much easier. Everything is a lot easier to keep track of like sales and payroll and it's so much nicer because you can see all that online. It's also easier to add new menu items or move things around and just easier to use in general, especially once we got everything up and running. It's a simple set up and I'd definitely recommend just giving it a try.
ConsNo Big cons really. One minor con, is that we wish we could accept partial payment on our regular customers running tabs. It would make it so much easier.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you for taking the time to review CAKE, Rey! We're glad to hear this is the best of the 3 Point of Sale systems you've tried in your restaurant. We make it easy for you to open, close, and simply generate reports from anywhere. This video from CAKE University can help you with more information on splitting orders by payments. Thank you for choosing CAKE for Bon Vinos Bistro and Bakery.
Reviewer Source 
Source: Capterra
November 14, 2017
Brian C.
Owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 7, 2017

“Owner of 2 bars for 5 years. ”

ProsWe were iPad based with our old system which made us slaves to wifi and it went out all the time. There were daily complaints and we had too much revenue for that kind of system so it just didn't work out for us. A POS should just work and CAKE works. It's been about two years since we'e switched and there are never any complaints from the staff anymore. As an owner, I'm a report guy. The backend reports are self-explanatory and extremely comprehensive. It makes it easy to check out what's being given out in discounts and comps, online orders, sales by category, sales by employee, sales by quarter hour, sales vs labor costs, pretty much anything you'd want to know. It makes tax and bookkeeping easier, which is very important to me. The whole system is easy to use, the interface is simple, and as soon as I can I'm going to switch my other bar to CAKE too.
ConsI don't like the fact that it only reports cash closed on the back end instead of what is actually opened. So I don't get the true sales we are making until the very end of the night.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you for taking the time to share your great review Brian! We love reports ourselves, and we're glad the CAKE Point of Sale gives you the reporting you need to run your bar your way. Thank you for your feedback on reporting. We hear you, and the issue is on our radar.
Reviewer Source 
Source: Capterra
August 7, 2017
Caryn P.
Owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 20, 2017

“Efficiency on so many levels....”

Overallloss prevention, reporting
ProsWe have seen an increase in profits, customer service and the reporting ability has helped to make our business better. Both in the front and back of the house. We had been operating on old-fashioned handwritten tickets, implementing this system has benefited us in so many ways. I love the ability to be able to log on from home and see the sales at any given time. In addition, I have been so pleased with the quality of personal customer service I have received from the lead sales manager. He has helped with the initial start up, set up and functionality of the system has provided attention to detail and any hiccups that have ever arisen he has all problems solved quickly and efficiently. I, as well as the staff, find the system pretty intuitive. We have decided to implement online ordering now, and I hope to see an increase in sales. Overall, I am pleased with Cake.
ConsI am not thrilled with the credit card processing company that we must use, I would prefer to someone else.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you for taking the time to voice your experiences, Caryn! We do offer the option to choose a different credit card processor, although the problem is we can't offer support if issues should arise. If you'd like more information about a 3rd party processor, please contact support@trycake.com
Source: Capterra
May 20, 2017
lorenia s.
administrator
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 8, 2017

“good program”

ProsWhen we switched from our old POS to CAKE, we were looking for something faster and easier which is exactly what we got. Our old system had a server and all the data made it super slow. We like having the ipads that take orders faster right at the table. It's a lot easier to update the menu or make changes and I can actually change it from my computer so I don't even have to be in the restaurant. I can do it from home the night before and it'll be ready the next day. I also look at sales reports and employee hours from home a lot too. There's not a lot of user error, and it makes things in general a lot smoother.
Consthe connection with iPad has to refresh often , that means the waitress has to check iPad before going to tables i am not sure is because the system or our connection is very poor.

Vendor Response

By CAKE from Sysco on January 11, 2018
CAKE is happy to hear the Avenue Cafe is working smarter, faster, and more easily with CAKE Point of Sale. We make it simple for you to update your menus and manage your restaurant from anywhere, so you get more done while going about your busy day. It sounds like your OrderPad is having some technical issues, It sounds like your OrderPad is having some technical issues, if you¿d like to reach out to support@trycake.com we'd be happy to help you work through the issue so your hardware is performing as intended. Thank you for choosing CAKE!
Reviewer Source 
Source: Capterra
November 8, 2017
Jodine P.
President
Restaurants, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Features
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 19, 2019

“Best System Yet!”

OverallThe rep, our contact person at Cake, is AWESOME!!! :)
ProsUser-friendly, love that we can make changes off-site, looking forward to using their Guest Manager program and online ordering!
ConsWe wish the pizza part of their system was easier to use. Half & Half pizzas are almost 50% of our orders, and it is not the easiest to enter on this current version. The only think we liked better with one of our former systems, is that it showed an actual picture of a pizza and we could click and drag toppings from one side to the other. Much easier and better visually. We are hoping Cake implements this in the future. :) (Hope that helps).
Reviewer Source 
Source: Capterra
July 19, 2019
Jaime K.
Owner
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 22, 2017

“So Easy to Use!”

ProsCAKE was our first POS for this location. As far as changing menu items or modifiers or printers it's super easy, hands down way easier than any other program I've used. It's also very easy from a user standpoint for staff members to ring things in and find items. Because it's not overly complicated and just very straightforward it was super easy to get the restaurant up and running when we started out. I use the sales reports and also the time and attendance reports for payroll. It's very convenient to have it as well as remote access. We're also able to see if people delete things prior to payment or after being sent to the kitchen to be made, so we were actually able to catch an employee stealing with that information. Overall I think it's great. If you're thinking about trying it I say go for it. The fees are reasonable, it's nice to have credit card processing straight through it, and when we batch out at the end of the month, we can log in and see easily what the fees were and what we received. I'm very happy with it and would definitely recommend it.
ConsI honestly do not have anything negative to say. However, adding a stylus to the signature pad would be helpful for guests less savvy with tablets.

Vendor Response

By CAKE from Sysco on January 9, 2018
Thank you Jaime for using CAKE for the 8th Street Filling Station. CAKE Point of Sale was built to be intuitive and user-friendly for you restaurant. Our reporting makes it easier for you to make data-backed decisions on how best to run your restaurant. Thank you for recommending CAKE Point of Sale!
Reviewer Source 
Source: Capterra
November 22, 2017
Esther A.
Owner
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 20, 2017

“Productive”

OverallFaster service, order is clearly read by the servers and chefs.
ProsWe used to run our restaurant old school with just tickets. We find that the computer system lets you have more readable tickets for the chefs and descriptive tickets with tabs for putting in how you want things without the servers having to write everything, so it saves them a lot of time and it's faster and neater. We use it also to take inventory, and we can see exactly how much we sold each day, which is easier for us. We can also see most popular items and if something's not selling we can try something different with our changing specials. The workers use it to clock in on our computers and it's really easy to get that to our accountant. Another thing CAKE did for us that no one else really offers is when we initially put our menu up, CAKE did all the work. They set up all the tabs and modifiers and it was super easy for us which was great.
ConsCustomer Support is not too helpful. They could work on that aspect. They are only helpful to a certain extent.

Vendor Response

By CAKE from Sysco on February 14, 2018
Thank you Esther for taking the time to discuss your experiences with CAKE. We have revamped our customer support system and are proud to say we get to most calls in under 30 seconds and resolve issues under 2 minutes. Please feel free to get in touch and see how much we¿ve improved. We¿re glad Maranatha¿s Steakhouse is running smoother since ditching paper tickets.
Reviewer Source 
Source: Capterra
October 20, 2017
alicia s.
Manager
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 8, 2017

“Restaurant ”

OverallIt helps a lot by keeping track of your sales.
ProsThe CAKE system is a lot more convenient than using a little old-fashioned register. It's a very helpful system. Keeping up with orders is way more convenient and we love being able to have a count of what you're selling at the end of the day. We can see what's being sold and what's being given away and at the end of the day, you can really see a breakdown of the profit. Any other system can't really do that. It's definitely helped us see what things are popular and what's not great sellers so we can give our customers more of what they want, and it makes it easier to see what staff is not selling and giving away for free. It's just a very convenient, helpful register and I've seen other businesses using it and there are so many different settings in the program for bigger facilities. If someone doesn't have this program, they don't know what they're missing. It just makes everything so much easier, and I've dealt with plenty of registers before. This is as simple as it gets. I'd recommend it to anyone

Vendor Response

By CAKE from Sysco on February 14, 2018
Thank you Alicia for your great review of CAKE! We have to agree, old-fashioned registers are so last century. CAKE is glad Anthony¿s Mediterranean has the information and tools you need to streamline your operations and improve your business. We appreciate your glowing review and we¿ll keep working hard to earn your praise.
Source: Capterra
June 8, 2017
Anna B.
FOH Manager
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 20, 2019

“Very user-friendly on the front end, somewhat clunky on the back end”

OverallOverall, our experience has been great. Before switching to CAKE we were using Square, which worked well when we were just a small cafe, but now that we've gown into a full service restaurant it's made a huge difference having a system built specifically for the industry.
ProsThe POS is very intuitive - very little training is needed before staff have it figured out. It's also very customizable so we've been able to get tickets and receipts to print exactly how we want them to.
ConsEditing the menu is pretty arduous. There are a lot of steps involved in changing just one item and there still seem to be a few bugs to sort out. The reports are also more limited than we would like and present the data as lists of numbers rather than charts, which would be easier to digest.
Reviewer Source 
Source: Capterra
July 20, 2019
Shonna H.
Owner/Chef
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
May 2, 2017

“Best POS system I have used in my 20 year career.”

OverallEasy to use, fast and reliable.
ProsWe're coming up on our one-year anniversary with CAKE and I can't think of a single bad thing to say about it. Before CAKE, all of our systems were really hard to upgrade or make any changes. With CAKE, I can do it from home, review reports, and it's so easy for the servers and chefs as well as our customers to read and use. The set up was so easy, we've hardly had any problems, and unlike other places where we've had to make tons of calls and emails without even hearing back from anyone, the CAKE team gets us back up and running immediately, they have never missed a phone call, and they walked me through step by step in a way that was easy to understand. We looked at two other products before choosing this one and have absolutely no regrets. I feel really tied into the core of the restaurant, and they have a lot to do with it. Thanks for making my restaurant run better!
ConsWe had some trouble with splitting tickets. After help from CAKE and their customer service department we implemented additional training in house and the problem has been solved.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you Shonna for your wonderful review of CAKE! We're happy things are going so well at the Old Soul Cafe, and we're delighted our customer success team and support have kept things running smoothly for you
Source: Capterra
May 2, 2017
Sandra W.
Owner
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 30, 2017

“My experience with CAKE has been amazing!”

ProsI like being able to contact technical support or customer service 24/7 and getting a LIVE person right away and I like being able to turn my POS system over to the tech so that they can figure out what my problem is instead of them trying to explain to me how I can fix the problem. It's also nice to be able to see my reports online so that I can keep up with my business while I'm away from my restaurant on a trip. POS systems are expensive and their lease-to-own program allowed us to get a top quality POS system so that we could concentrate our money on buying supplies for the restaurant when we first opened.
ConsThe only complaint that I have about this system is that there are limited options when setting up new employees privileges. I would like to set different privileges for each individual employee instead of the current options of "exempt" or "non-exempt". Sometimes I need to give someone additional privileges but not complete run of the whole system.

Vendor Response

By CAKE from Sysco on January 11, 2018
CAKE does our best to ensure we deliver great customer service, and we're glad Shrimpy's has had a great experience getting the support you need. Our upcoming update, available to all our customers in the coming months, has a complete revamp of user management, including permissions which should fix this issue.
Reviewer Source 
Source: Capterra
August 30, 2017
Kimbi M.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
May 15, 2017

“Switching to CAKE has made a huge difference for our cafe”

OverallSwitching to CAKE has made a huge difference for our restaurant. Now that we have offline options, we've saved a lot of money being able to accept credit cards and not having to refuse people without cash. The lower percentage on CAKE payment processing probably saves us thousands a month just in credit card payments alone. Not being able to track labor costs to sales previously created unexpected labor costs for monthly bookkeeping and other systems were just not very dynamic. The credit card swipers never break, which is another problem we had before. The employee tracking has also been really useful and the time audit report has really helped us find payroll fraud. We're definitely seeing a great return on our investment and would recommend it to others.
ConsWhen doing monthly bookkeeping you cannot export a sales report broken down for each day, only one day or a selection of days lumped together into one sales totals, so I have to copy each days sales individually into my bookkeeping software, seems like it would be an easy fix for them but no one has listened to my suggestion to make the change.

Vendor Response

By CAKE from Sysco on January 11, 2018
We're glad to hear CAKE has made your restaurant run so much more efficiently and profitably. We are working on adding the daily reporting you mentioned, and we're listening Kimbi, thank you so much for your invaluable feedback!
Source: Capterra
May 15, 2017
Juanita M.
Front Line Supervisor
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Source: Capterra
May 5, 2017

“Great Product”

ProsCAKE is our first POS system and it has made a huge difference from pen and paper. Orders are less complicated and we have easy access to all the information we need for both the restaurant and catering sides of our business (receipts, signatures, credit cards, customer info.) Adjustments to the menu take seconds and there's no paper to lose. Online ordering has increased a lot, orders are going out faster, and of course in restaurant operations efficiency is key. On top of that, we have great reports so we don't have to do math for trends, and it's so easy to learn for new staff. We're really happy overall and would definitely recommend it!
ConsWhen the system updates, it will revert back original settings after updates. Some options aren't customizable.

Vendor Response

By CAKE from Sysco on January 11, 2018
Juanita, we thank you for your honest and thoughtful feedback. We're thrilled to hear online ordering is doing great work for you, it sounds like your efficiency is way up and we're way excited to hear that! We are sorry your settings reverted back after updating, if that ever happens again, please contact support@trycake.com so we can get you up and running again as soon as possible!
Source: Capterra
May 5, 2017
Kim T.
Owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 27, 2018

“The Best POS System Out There”

OverallWe first started with Cake when they were a brand new company. We've had some issues and the Cake team always listens and is open to fresh ideas. The biggest accomplishment was to be able to remotely handle employee issues. I can manage hours, look at reports and handle everything from the comfort of my own home if I choose. And it's so easy.
ProsI love everything about this Software. I like that it's easily managed both in house and over the internet. I like the ease of handling customer orders and employee management. But, my favorite thing is the Customer Support is beyond excellent.
ConsThat when an employee is terminated from the system, there is no way to get their information back. If they come back to employment, they must be reentered. If they file a claim, for example, their back information needs to be obtained from Customer Service.

Vendor Response

By CAKE from Sysco on December 11, 2018
Hi Kim, thanks so much for your review! We love to hear that your POS has been so easy to use, and that our Customer Support has been so helpful! Also thank you for the feedback about employees that leave but may come back again later. We will pass that on to our Product Team to see if that is something we can address in the future.
Reviewer Source 
Source: Capterra
November 27, 2018
Kerry M.
Owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 16, 2017

“Best Pos system ”

OverallKeeping tracks of what we sell and don't sell and taking inventory. The time clock that it has for employees as we didn't have a system and this is way more accurate than the way we were using. Everything is being paid code that gets put in as there would be missed expenses when we were using a cash register. Saves on paper as they can sign on the screen. The close cash gets sent to my email so if I'm not there I can get them at home.
ProsI love how easy it is to customize everything to the way you need it, it's very easy to train new employees. Makes taking orders faster and if we ever have issues the customer service is great and they fix any issues fast.
ConsThere are certain things I would like to be able to customize, I know recently they changed you can't change an order after it's been printed and with having call in orders people sometimes come back and change things and we can't go back and edit it.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you Kerry for taking the time to review CAKE. We removed the ability to change orders after they're sent to the kitchen to increase transparency and boost revenue while fully tracking every dollar from every transaction. We're happy Steveo's is saving paper, time, and money by using CAKE Point of Sale.
Reviewer Source 
Source: Capterra
November 16, 2017
Anna S.
Owner
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 23, 2017

“Very easy to use and very convenient. Takes a lot of the stress out of inventory control.”

OverallPiece of mind. It made things easier so I was able to relax about the POS system and focus on other things.
ProsConversation Summary/Sample Review: When we opened our restaurant, we were worried about inventory control. Our sandwiches are all about choice which means a lot of different modifiers. CAKE has made keeping up with those modifiers and inventory a lot easier. We check every week to see what's selling, so we can manage what we need to have. We were doing a festival this year and thanks to this system, I was able to go in and check last year's numbers so we knew exactly what to stock this year. I've also used the information from the reports to do our taxes. I especially like that I can change anything from my laptop at home, so if I wake up at 2 AM and forgot something I can do it right away instead of waiting until I'm back in the restaurant. There aren't really many problems but every time I have one I just call and it's usually fixed.

Vendor Response

By CAKE from Sysco on October 16, 2017
CAKE is happy we're keeping Sharp's Deli running smoothly and our Point of Sale gives you the freedom to modify sandwiches your way. Making taxes, ordering, and managing remotely possible are all pieces of CAKE! Thank you for the great review, we're glad there's nothing negative to say, and if there is, please get in touch right away.
Reviewer Source 
Source: Capterra
August 23, 2017
Lori C.
Manger
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
June 28, 2017

“Overall, my experience with CAKE has been a great one”

OverallEase of use. Cut down on time for closing procedures. Immediately goes live with new product or pricing.
ProsThe product is a Huge timesaver for myself and for my staff. We were with Abacus prior to this and it was a nightmare. With Cake everything is right at your finger tips. It has taken so much time off of our daily reporting and closing procedures. Also, Unlike the prior company we were using. There is no longer a wait period for entering new items into the system or updating pricing. So convient!!! We have been using the system now for over 2 years and have been completely happy with the system and the customer service as well.
ConsThere is not much that I dislike about this product. There have been small issues that were immediately taken care of and resolved as quickly as possible. It is a start up company. so there are always going to be some growing pains.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you for your awesome review, Lori! CAKE knows issues can happen, but we strive to provide excellent support to get you back up and running. We're happy CAKE makes it easy for 903 Mills Market to do daily reporting and update your prices.
Source: Capterra
June 28, 2017
Jacqueline C.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 3, 2018

“AWESOME Customer Service”

OverallWe've had CAKE for almost 2 years and have been very happy with the product. The hardware has been very sturdy and we haven't had any issues with the equipment. We recently added an order pad to our establishment. Our customer success manager, helped us look at our options so that we could select the best equipment for our patio. On opening day for our new patio we had an issue with a power supply for the order pad WiFi access point. CSR drove up a replacement the next day, so that we would be able to be up and running for our busy Friday night. She has been the greatest help with all things related to our POS system.
ProsEasy to use, cloud based updates so you always have the latest version of software, AMAZING customer service, team take suggestions for features to be added and ACTUALLY applies those suggestions.
ConsWe have been happy with all aspects of CAKE

Vendor Response

By CAKE from Sysco on December 11, 2018
Thanks so much for your review, Jacqueline! We love to hear that you have found your CAKE Point of Sale easy to use and have such amazing support from your Customer Success Manager! So great to hear that they went above and beyond to help you guys out with the OrderPad and made sure everything was up and running. We take care of our customers and appreciate your business!
Reviewer Source 
Source: Capterra
December 3, 2018
Jessica T.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
October 10, 2017

“Very user friendly!”

OverallWe were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.
ProsWe were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.
ConsNot the most in depth sysytem for reports but overall great for the price. When setting up menu items the features sometimes take a long time to set up. Overall we have been very happy with cake.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you for the great feedback Jessica, we appreciate you taking the time to go in-depth with you experience with CAKE. You can contact support online at support@trycake.com to provide feedback on reporting limitations. We use all customer feedback to improve our products. We're glad CAKE is intuitive, and gives you the freedom to manage your restaurant from anywhere.
Reviewer Source 
Source: Capterra
October 10, 2017
Tony F.
Owner
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 28, 2017

“Very Good experience”

ProsWe've had CAKE at this restaurant since day one. It's super user friendly and so far very low-maintenance. I love that it's cloud based, so there's no worrying about computers going down or something not booting correctly. The system has the complexity built in but it's also still easy to use. We use sales and labor reports to track item sales, which helps with inventory because it gives a direct shot of what we're using instead of guessing what to reorder or what we might need. It's easy to update the menu, and a lot of it you can even do from your phone. It just makes the job easier and there are so many things that I don't have to worry about. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand. It's a huge difference.

Vendor Response

By CAKE from Sysco on January 11, 2018
CAKE is glad to hear our Point of Sale is robust enough to offer you the features you need, and simple enough to be easy for your staff to use. Inventory tracking and automation is just one way you can save money and time without unnecessary guesswork or expense. Thank you for your great review, and for choosing CAKE.
Reviewer Source 
Source: Capterra
September 28, 2017
Anthony L.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
January 22, 2018

“Great overall product. ”

ProsOverall Cake works well for our business. It is easily modified by management and owners. Easily modify menu in a timely manner.
ConsWe offer delivery, takeout, and dine in. It would great if the kitchen ticket would be bold for delivery. Also wish that the kitchen printer would print all modifiers in red to eliminate kitchen mistakes. During rushes the kitchen staff could glance at the prep ticket rather than having to read the entire ticket again. Another issue is when creating side items for example, baked potatoes, you have to create a baked potato plain, baked potato with butter, a baked potato with butter and sour cream, etc. therefore cluttering up the screen.

Vendor Response

By CAKE from Sysco on March 7, 2018
Thank you for your thoughtful feedback of The Oven Mitt's experience with CAKE Point of Sale. You can increase the font size of prep tickets, and in the future we'll allow you to modify orders to print information in red per your request. Our user feedback has shown that adding modifiers for modifiers tends to create confusion. Please contact support@trycake.com if you have issues getting anything set up for your restaurant.
Reviewer Source 
Source: Capterra
January 22, 2018
Todd N.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
December 1, 2017

“Prior to CAKE, I just used Square. The two major issues were that it was more expensive for processi”

OverallWhen there is an issue, and it is rare, it is fixed quickly. Could use a merge check feature but I'm sure it's coming soon
ProsPrior to CAKE, I just used Square. The two major issues were that it was more expensive for processing, and we also had issues with the connection. CAKE is much easier now. We've only had one issue in 18 months and that was on our end. It's definitely made things a lot easier for us, like looking back year over year particular days, so we can see holiday week sales and things like that. For payroll it's all in one place, which we like. It's definitely easy to make any changes to the menu, and it's easier on the staff which makes it faster for the customer. It's just really easy to use and I've recommended it to several other people

Vendor Response

By CAKE from Sysco on January 16, 2018
Todd, we¿re glad to hear that Smokin¿ Toad¿s BBQ is having a great experience with CAKE Point of Sale since switching from Square. CAKE is proud to offer one low processing rate that is among the lowest in the industry! CAKE Point of Sale is a robust, stable system so we¿re glad you haven¿t had many issues. If you need faster support, support@trycake.com is always available to answer your questions. We¿ll pass along your merge check feature to development, thank you for taking the time to review CAKE!
Reviewer Source 
Source: Capterra
December 1, 2017
Mark S.
Owner
Unspecified
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
October 26, 2017

“Cake has made a big difference in running my bagel shops. I have more time to focus on my customers.”

ProsWe were using a cash register before and I had looked at a number of different computerized options. When they brought this to me, it really looked like a great solution for us and has proven to be just that. Paperwork is much easier. Before it was all manual. I'd get the daily paperwork and have to enter it to have any idea of what we were doing so I'd have to spend a lot of time on that. It's basically 10% of the time it used to take which has freed me up tremendously to do more important things. In terms of keeping track of finances and hourly wages it has been a big improvement. I have two locations and now I'm able to keep track of both whether I'm there or not. On my day off I can keep track of what's going on remotely, which I definitely do check on many times every day. We don't have any big problems at all, and I just really love the system.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you Mark for an excellent review of CAKE Point of Sale! We're thrilled to hear you've had such an overwhelmingly positive experience and that CAKE POS saves you time, money, and worry in managing your restaurant. We hope both locations of Island Bagel Co. continue to perform better when served with CAKE.
Reviewer Source 
Source: Capterra
October 26, 2017
Austin B.
Food and Beverage Director / Executive Chef
Food & Beverages, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 11, 2017

“BEST Point of Sale System Out There!”

ProsOur old system was constantly down. Their servers were in Vegas so if anything happened there or here we couldn't use it. There is no comparison with the pure ease of using CAKE. We love the detailed reports we can customize to see anything and everything I'd like to see, and they're quick and easy to run every night. It definitely saves us time, and it saves the team time in putting in orders and info. Another issue we had before was the old system constantly losing tickets during the process, and we haven't lost a single one since we switched. We also like that it looks presentable and not like a clunky computer.
ConsOccasional issues with the time it takes to run a gift card. Not currently able to accept Chip cards and the online order system is a little dated.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you for the great praise, Austin! We're glad to hear Central Valley Medical Center is serving food and checking reports with ease. You'll never have to lose another ticket again with CAKE, and why yes, we have to agree our hardware looks amazing ;) You shouldn't have issues running gift cards, you should contact support@trycake.com and they can help you get you swiping faster. Support is also a great place to mention your chip card feedback ;)
Source: Capterra
July 11, 2017
Janelle D.
Owner
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
3/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
5/10
Reviewer Source 
Source: Capterra
July 8, 2019

“Owner operator ”

ProsVery simple to use and set up. Hooking it up was pretty simple and so was programming the system. When I add things to the system it's very simple.
ConsHad issues when we first opened. Had to fight tooth and nail to have it fixed. I didn't feel that I had to pay to fix the issue when it was less than a year old. My disco rep helped me and we found the issue and then cake fixed it. I feel as though cake should have traveling reps that can work on issues that companies are having.

Vendor Response

By CAKE from Sysco on July 19, 2019
Thanks so much, Janelle, for your kind review! Love hearing that you have found CAKE so simple and easy to use. We apologize for any issues you had in getting things setup. We have an extensive remote team that is here for you 24/7/365. We would love to be on-site, but by having remote support we are able to lower our costs and pass these savings on to you. That being said, we do offer premium on-site support for customers that need it. Thanks for your feedback and for being a customer, we appreciate you!
Reviewer Source 
Source: Capterra
July 8, 2019
Louis B.
Owner
Restaurants, 1-10 employees
Used the software for: 2+ years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
July 30, 2018

“Cake POS has worked well for us for several years now.”

OverallThe chief benefit for us was the reduced time in training new employees. Previously, employees had to learn a "short hand" to take orders or make orders, it took quite some time and some never fully became fluent. Interaction with the customer has become more clear, less mistaken orders, etc. Overall, we are happy with this product and would purchase again.
ProsThe menu is easy to edit, training new employees takes much less time than our previous system, no major problems.
ConsA complete menu change or even price change can be very time consuming. The customer interface can be difficult for some clients to use. If they press the screen and it doesn't register, they'll press harder to no avail. The customer screen seems to like a light touch best.

Vendor Response

By CAKE from Sysco on August 2, 2018
Thank you Louis for your kind review! We appreciate you being a customer for several years and are happy to hear that training new employees and customer interactions are much improved. As for menu changes and the customer display, I'll make sure to share that feedback with our Product Team as we are always working on improvements to our products.
Reviewer Source 
Source: Capterra
July 30, 2018
Stephen S.
President
Restaurants, 11-50 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 20, 2017

“CAKE POS gets better all the time. They are always trying to make things better. ”

OverallBetter tracking of drinks and food.
ProsWe used to run everything out of a couple of regular registers. Now everything is tied together. No more guest checks running back and forth to the kitchen. It was a challenge at first, but the you get used to the system the better it is. We like the simplified reports. It's a lot easier to track sales within categories so we have a good idea of what's selling and what's not. Restaurants are always trying to get something that'll sell a little better. This makes it easier to figure out what you made at the end of the day, which helps us run the business better.
ConsI wish they had way to set up an automatic happy hour for the bar. It would be nice if it could be programed for say from 2-6 fifty cents of on all alcoholic drinks.

Vendor Response

By CAKE from Sysco on January 11, 2018
Johnny Ringo's, we're your huckleberry when it comes to retiring registers. If you ever need to train new staff or want to learn more about what your CAKE Point of Sale can do, please do visit CAKE University at https://university.cake.net/ for more videos and pro-tips. This CAKE University article shows how to create a shift based menu: https://university.cake.net/Point_of_Sale/Menu_Admin/Shift_Based_Menus
Source: Capterra
July 20, 2017
Amanda C.
Owner/Manager
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
February 20, 2018

“We've been using CAKE since we opened two years ago and it has been a great asset to our business.”

OverallAccurate business analysis and efficiency for serving staff.
ProsEverything! This POS is user friends for all levels of employees from servers to managers. It is very intuitive and allows for easy corrections to common errors. The training mode is wonderful for new employees, and the visual seating map is a life saver. As a manager, the selection of Reports is phenomenal. I am able to compare sales, cost and labor day to day, month to month or year to year. Conducting monthly payroll is very easy due to the Time Clock reports that include Breaks, Meals and Individual Tips. Although this CAKE is simple in some ways, it is comprehensive in others. I know that we still have a long way to go before we truly understand the scope of this products versatility and usefulness, but we are always coming across new applications for this POS everyday.
ConsSo far the Cons are very limited. In some areas it is very specific and if an items is not set up properly, it can effect our efficiency in getting out proper products or printer accurate receipts. So far that is the only thing we have had to be very aware of.

Vendor Response

By CAKE from Sysco on March 19, 2018
CAKE is glad to hear Garibaldi Portside Bistro sees CAKE as a great asset to your restaurant. Our Point of Sale makes it easy for you to train new employees, view vital reports, and keep track of monthly payroll. We encourage you to reach out to support@trycake.com to get technical support to troubleshoot your printer issue. Thank you for your excellent review of CAKE.
Reviewer Source 
Source: Capterra
February 20, 2018
Mauricio R.
Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
October 20, 2017

“Very helpful Staff and easy to use software”

ProsWe chose CAKE because it was affordable and very user-friendly and highly recommended by our Sysco Agent. We are a small coffee Shop and our staff has been quick to learn how to use it they seem to have an easy time. We are using it for our time sheets, it's good for basic reporting, We are not using the tablet yet but I know another place that uses it and they seem to be happy with it. For the price point I think CAKE is a good system to have.
ConsWould like that the system had a way to customize reports (Like the fonts or the way they appear) but overall good for the price. When setting up menu items the features sometimes take a long time to set up. We have been happy with cake. Now finally we are able to manage time sheets from anywhere.

Vendor Response

By CAKE from Sysco on October 26, 2017
CAKE Point of Sale is meant to be the affordable solution that keeps your whole team working smarter while being extremely intuitive and user-friendly. Glad to hear CAKE is part of your Perfect Equation!
Reviewer Source 
Source: Capterra
October 20, 2017
Linda L.
Owner
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 1, 2018

“Cake is Good”

OverallReports are very intuitive and provide helpful insights.
ProsCake POS is easy to use and maintain especially for a restaurant that modifies the menu often. Customer service has always been helpful.
ConsOne suggestion is to solicit feedback prior to making software changes - some of the changes have required work arounds for my restaurant usage model.

Vendor Response

By CAKE from Sysco on December 11, 2018
Hi Linda, thanks for the kind words! We try to make our solution as flexible and easy to use as possible, we are glad that you have found it to work well for your restaurant. Thank you for your suggestion about soliciting feedback. We do our best to solicit feedback from customers and design the best solutions for our customers, but we understand that sometimes changes may not work for everyone. If you have any issues or have any feedback you would like to provide at any time, please contact Support or your Customer Success representative. We also have a Beta program as well, that allows customers to test new releases if that is something you might be interested in participating in.
Reviewer Source 
Source: Capterra
December 1, 2018
Hamid K.
Manager
Restaurants, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
October 2, 2018

“Restaurant Manager”

OverallThe overall experience has been good so far. 85% of the time the customer service has been able to resolve our issues right away with few occasions when they needed more time to consult their technical team asking their engineers to review the issue to get back to us.
Pros24/7 customer service is the best option enabling us to call and receive customer support at any time. We have contacted support line many times and the longest we have waited, so far, has bee 3 minutes. We have not used any other software in the past to compare it with, but it has been useful and reliable so far.
ConsThough customer service is available 24 / 7 and they are courteous, the software seems to be limited and their process does not allow their engineers to add some of the required features necessary/important to the individual businesses. They require multiple business requests before they look into adding some features.

Vendor Response

By CAKE from Sysco on October 10, 2018
Hi Hamid, thanks for your review! We pride ourselves on our 24/7 customer support and are glad to hear you have found it useful. We understand that there are always features and ways that we can improve, so we do appreciate the feedback that you have been providing and seriously take all customer feedback into account as we plan for new feature updates. Thank you for your patience and we appreciate your business.
Reviewer Source 
Source: Capterra
October 2, 2018
Kelly R.
Owner
Restaurants, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 10, 2018

“Save time, money, and no mistakes.”

OverallCake has made starting my small restaurant of 1 employee, my husband and myself easy to maintain. We do not have to worry about reading handwriting, lost tickets, and so many other things that can go wrong with human errors. The main reason I chose the Cake system is because of the built in online ordering system. I do not have to pay a 3rd party for this feature, it has been flawless and a very important part of our business. The record keeping and report system saves so much time, the system sends reports to my accountant daily and monthly I just set it up and forget it. Time sheets, sales tax reports, so much more I could write a book. Overall the Cake system has been wonderful for us we just hit our one year make of opening this restaurant and we keep growing.
ProsThe POS register is easy to use my husband is not in the 21st century when is comes to technology, he is the only person that runs the register and inputs orders.
ConsNothing I can think of right now, there are a couple little features I would like but they are more for convenience for my restaurant.

Vendor Response

By CAKE from Sysco on September 11, 2018
Hi Kelly, thanks for your kind review! We love being a part of our customer's success stories. Cheers to your first year and continuing to grow with CAKE!
Reviewer Source 
Source: Capterra
September 10, 2018
Jose F.
Business Owner
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
June 23, 2017

“We needed a POS system that also helped us with the whole restaurant operation. As an owner, it help”

OverallWe needed a POS system that also helped us with the whole restaurant operation. As an owner, it helped me a lot in tracking food costs and scheduling employees. I can print graphs and see when we're busier and what resources we need more. It has helped us a lot with allocating resources better and making everything faster. Customers really like the modern look of the POS and using it which has been an unexpected bonus. Another thing we like is that it seems to be very intuitive, it's really easy to figure it out. The rates are good and the customer service is easy to reach and quick to give us solutions to the very few problems we have had.
ProsValue, Exelent Customer Service, Modern looking. We never had a problem with the system, and any time we had a question customer service was readelly available.
Cons

Vendor Response

By CAKE from Sysco on January 11, 2018
We're glad Wako Taco is doing great since it started serving CAKE! We enjoy hearing that our reporting empowers busy owners like you to make decisions backed by data. And thanks for the aesthetics feedback, we're not vain, but we think our hardware is looking pretty great also :)
Source: Capterra
June 23, 2017
Shelly K.
Owner
Food & Beverages, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
July 18, 2019

“It's the Apple of POS Systems”

ProsIt's SOOO easy to use! We love it. Training on this thing is a breeze everything is so natural and basic. They have awesome features like split item among bills. My staff loves it. And the customers love the screen they can sign on and email receipts!
ConsHonestly haven't found a problem with it yet. Maybe because it doesn't hold inventory.
Reviewer Source 
Source: Capterra
July 18, 2019
Bud J.
Owner
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
August 24, 2017

“ Excellent ”

ProsThe specific tipping point for me was our old POS system, when the internet went out, it just completely froze up. When I found out that CAKE has an offline mode so we can keep going even without internet and can keep running smoothly once the internet comes back on, that was the perfect thing for me. It's sleeker, looks modern, and everybody always thinks it's an Apple product because it looks so fancy. We use it for everything except inventory. I like that I can track all my different locations via my phone or laptop, so that makes it easier for me to stay on top of everything. It's really user friendly and easy to modify to your business.

Vendor Response

By CAKE from Sysco on January 11, 2018
We're glad your restaurant is running better since you started using CAKE. Bud, we're delighted to hear there aren't any cons to your CAKE experience, and please do get in touch at support@trycake.com if you ever need anything.
Reviewer Source 
Source: Capterra
August 24, 2017
Scott A.
Owner /operator
Restaurants, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
June 12, 2018

“Best people to work with from sales to support”

OverallEase of training new staff and programming it.This software has saved me so many hours of work between programming it with menu and making changes,to training new people . Being able to make changes on any computer while open is a huge plus.
ProsEase of use for staff and for us to program.Always works never seems to go down. They do try to add options when requested if it's possible .love that you can process credit cards when internet is down as it saves info for later.Also can view info from phone or computer when away from my restaurant.
ConsReports currently only go back 100 days but they are working to change that.The Time clock dosnt export to quick books would help as we do our own payroll

Vendor Response

By CAKE from Sysco on June 13, 2018
Thanks, Scott! We strive to make things easier for our customers, from setup to running your business day to day. We are always working to improve, and will pass on your feedback about reports and time clock to our Product Team.
Reviewer Source 
Source: Capterra
June 12, 2018
Lisa E.
Business Owner
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
August 3, 2017

“Our old system was complicated. The Cake system is easy to manage and easy to use.”

ProsWe truly enjoy how easy to use this system is. With it being touch screen and having categories within each product, the system is easy to understand and easy to use. The system also does a wonderful job of being able to give us statistics on which of our products are the most popular. It keeps track of payroll and clocking in and out. It also it easy to navigate around in. Another thing we love is the customer service provided. Whenever we have issues or questions, customer service is always there to help out.
ConsWhen we are super busy, sometimes it's hard for us because we only have one system. We are working on getting a tablet to see if it provides a solution to our conflict. When we have a customer at the drive through and one inside, it's difficult to take care of both at the same time. When we are getting slammed during lunch, it provides a small roadblock to the flow of things.

Vendor Response

By CAKE from Sysco on January 11, 2018
Lisa, we're always glad to hear about ease of use with CAKE Point of Sale! CAKE makes tools that makes it easy for Gingersnaps to run its operations more efficiently every shift. You sure sound busy; we would recommend and OrderPad to help get more out of your POS. Thank you for your great feedback,
Reviewer Source 
Source: Capterra
August 3, 2017
zachary t.
G.M
Consumer Services, 1-10 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Source: Capterra
July 24, 2017

“The cake system is easy to use. Its quick and also very safe. We love It! ”

OverallTheir is so many benefits to switching to cake. It save your cc processing money the system is smooth and easy to use. Keeps payroll and invintory for you. Makes my job as a manager much easier to run a restaurant.
ProsWe switched to CAKE because it does cheaper credit card processing, and on top of that it's a lot better as a system to calculate our numbers, and we can even use it to keep track of inventory. I like how they constantly do maintenance and updates, which keeps things running smoothly and up to date. I also like how it sends close out reports via email which we can access remotely from anywhere.
ConsTheir could be a better tax exempt button. For our customers that have an tax exempt card. You can still turn the tax of very simply. But it could be helpful. I have spoken with them about this and they are currently working on it. Thanks cake.

Vendor Response

By CAKE from Sysco on January 11, 2018
Thank you Zachary for sharing your experiences using CAKE at Ike's Chili! We're glad you're making more money with our industry-low credit card processing rate, and it's awesome to hear how our reporting lets you manage on-the-go.
Source: Capterra
July 24, 2017
Teri H.
business owner
Food & Beverages, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
8/10
Reviewer Source 
Source: Capterra
February 26, 2018

“Professional and very helpful”

Overallsaves me time, helps with payroll, provides good data
Prosdata rich resource for the store manager and owner - I use the software daily for quick reports and price changes to positively impact our profitability
ConsThe software does not accommodate Apple-pay which is frequently a disappointment to our customers here in Silicon Valley. occasional interruptions in service seems to happen on busy weekends are costly and affect customer service

Vendor Response

By CAKE from Sysco on March 26, 2018
CAKE is proud to help Los Gatos serve your customers so you can focus on delivering great coffee to your community. We will have Apple/Android/Samsung pay included in a future hardware release. In the coming months we will be rolling out EMV and production testing our Payment Cube hardware on our legacy POS hardware. The Payment Cube is the hardware with the apple pay capabilities (and EMV).Thank you for taking the time to offer great feedback on CAKE.
Reviewer Source 
Source: Capterra
February 26, 2018