# CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143463/CAKE-Point-of-Sale/reviews --- CAKE POS 4.6 (522) [View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CAKE POS Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews JZ John Z OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “It’s truly a relief to know I can rely on her for support. If you’re looking for someone who is dedicated, responsive, and just downright wonderful, \[sensitive content hidden\] is the person you want.“ December 10, 2025 JG Jimmy G PresidentRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “I have been in the service industry for most all of my working career and I know first hand that any product or equipment you sell is useless without great tech support and representative availability when you need it the most.“ October 3, 2025 BW Billy W The BossRestaurants, 2 - 10 employeesUsed the software for: 6-12 months. “I really like being able to input items on the POS.And not having to use my laptop every time I want to run a special or change a price.“ August 22, 2024 JH Justin H OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “They don’t return emails. Once you actually have the system in place they basically quit caring.“ March 11, 2026 JT Jodi T OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Our technical representative, Ayodell was absolutely amazing and patient through our 8 hour ordeal we went through to get our upgraded POS stations installed and working.“ November 13, 2024 JR Jessica R OwnerRestaurants, 2 - 10 employeesUsed the software for: More than 2 years. “Our business had both restaurant and retail and Cake POS was not incredibly conducive to retail management. “ April 23, 2025 JG Jimmy G PresidentRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “Professionalism and friendliness with every phone call.“ October 3, 2025 JH Justin H OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Once the equipment they sell you breaks they don’t do much about it.“ March 11, 2026 ## Showing most helpful reviews Showing 1-25 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leo G. Operations Manager Restaurants Used the software for: 2+ years ### "Cake is great!" October 28, 2023 5.0 A little hectic at first. After \[sensitive content hidden\] took over everything was repaired promptly. Pros Like the ease of use and functionality. Customer service was great, thanks to \[sensitive content hidden\] , as he is very knowledgeable about your products and software. Cons Overall functionality is great. Customer service could use some work in areas. Review Source Response from Mad Mobile January 18, 2024 Hey Leo, Thanks for the review! CAKE POS Team BW Billy W. The Boss Restaurants Used the software for: 6-12 months ### "GREAT POS AND CUSTOMER SERVICE " August 22, 2024 5.0 I used Cake at a previous restaurant when I moved the sent to Maliek Walkins in customer service. Great rep for Cake he walked me through a few things and was actually helpful. Didn’t act like he wanted to rush me and explained everything to me.I have used some of the other POS systems this is by far the easiest I have dealt with I did my own menu and installed everything myself. Pros I really like being able to input items on the POS.And not having to use my laptop every time I want to run a special or change a price.I really like that you can actually call customer service when you need help and someone actually answers quickly! Cons There is much I don’t like about the POS. Switched from [Futureproof](https://www.capterra.com/p/10009438/Futureproof/) Didn’t like having to use a back of the house computer all the time for every little change Review Source Response from Mad Mobile August 27, 2024 Billy, thank you for your review! We're thrilled that you find CAKE easy to use and appreciate our responsive customer service. It's great to hear that Maliek was helpful and took the time to assist you. We're here to make your experience as smooth as possible. Welcome to CAKE! 🍰 KE Kelly E. Sous chef Restaurants Used the software for: 1-2 years ### "Sometimes hard to use, sometimes not " May 9, 2024 3.0 Pros The customer service people (most of the time) are so helpful with whatever to need Cons Sometimes it’s extremely confusing on what to do when a problem arises. Also wish it did timing features to different stations on the line Review Source Response from Mad Mobile June 4, 2024 Hi Kelly, This is very helpful feedback, thank you for sharing. We are glad to hear our support team is helpful. Please never hesitate to reach out to support with any questions! Thanks! CAKE POS Team KX Katerina X. Continuous Improvement Specialist Food & Beverages Used the software for: Less than 6 months ### "\[sensitive content hidden\] was great assisting me" October 8, 2024 5.0 The pos is great, the orderpad is junk the kiosk needs work but okayish Pros Texting customer support, they always respond promptly Cons Machines have issues here and there. I was counting on the orderpad but it keeps malfunctioning Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Pricing and customer support spend enough time working with my needs Review Source Response from Mad Mobile October 16, 2024 Katerina, thank you for your review! We're thrilled to hear that our customer support team has been helpful, and we appreciate your feedback on the POS and OrderPad. We’re committed to continuous improvement and will pass along your thoughts to our product team. If there's anything specific you'd like to share or further assistance you need with the OrderPad or kiosk, feel free to reach out. We're here to help! SR Steve R. President and CEO Restaurants Used the software for: Less than 6 months ### "Hooray for \[sensitive content hidden\]" September 30, 2025 5.0 I’m new to the business and new to POS Cake knows this. I appreciate the patients and help. I’m constantly needing help and advice Pros \[sensitive content hidden\] as my Sales / Help rep. She has been part of the team day one. She is outstanding. A keeper Cons So far good. Syncing up the web site and my POS is challenging since I’m still learning on what’s in both Review Source Response from Mad Mobile October 7, 2025 Hi Steve. Thank you so much for sharing your experience. We’re thrilled to hear that our team has made such a positive impact since day one. We truly value having dedicated team members who go above and beyond to support our customers. We know that getting started with a new POS system can feel like a learning curve, and we’re so glad to hear you’ve felt supported throughout the process. Our goal is to make things as smooth and stress-free as possible as you grow your business. Thank you for choosing CAKE, and welcome to the family! We’re excited to continue helping your business thrive. SK Scott K. General Manager CO-Owner Food & Beverages Used the software for: 2+ years ### "One of the best and easiest POS systems to install and use " June 15, 2025 5.0 Overall the experience is great, Customer service is great and the POS is easy for new employees as well as the veterans. User friend for staff of all ages. Pros Easy to train new staff on this POS. Great customer service from sales team and troubleshooting team. Cons Not being able to have the rewards portion without upgrading my old units. Once I got the new units I will have to start with the rewards again. Review Source PR Phil R. Webmaster Restaurants Used the software for: 2+ years ### "Cake support is second to none" January 12, 2025 5.0 Pros Support! It is a certainty that things will go wrong! In these times, support needs to be open, listen, be flexible, have good logical thought process, and get us to goal quickly. The performance of the cake support team is awesome! Thank you! Cons The doordash integration is a bit clunky. Really need the ability to set pricing specifically for DoorDash and different than the Cake Online ordering(compassionless). I hear it is coming, and can't wait! Review Source Response from Mad Mobile January 16, 2025 Hi Phil, Thank you for sharing your experience. We’re glad to hear that our support team has been able to meet your needs and help you navigate challenges effectively. Your feedback means a lot, and we’ll make sure to share it with the team. We also appreciate your input on the DoorDash integration. Enhancements, including the ability to set separate pricing, are in progress. We’re committed to improving the system and will keep you updated as those updates become available. Thank you for being a valued CAKE customer. Best regards, The CAKE Team SH Susan H. Administrative Assistant - Payroll clerk Restaurants Used the software for: 2+ years ### "Need more reps like \[sensitive content hidden\]" March 19, 2025 5.0 Very easy to run my payroll reports. Pros It has everything needed to run a successful restaurant Cons m Review Source JB Jay B. Marketing and Technology Coordinator Restaurants Used the software for: 2+ years ### "Great Team and Support!" December 19, 2024 5.0 Pros The integration with Uber Eats is a game changer for us! The support team is also second to none! They are always there to provide friendly and prompt service! Cons I really wish there was a way to use Cake offsite for our alcohol catering events. Review Source Scott D. Owner Restaurants Used the software for: 2+ years ### "A promising work in progress" December 2, 2020 4.0 Cake is a perfectly adequate system that has served our needs but as we grow we feel like we need to search for a more robust system with all of the features that we need. Customer service has always been responsive, even if to tell us that the features we requested aren't available. Pros This system is user friendly and has all of the BASIC features you need to get going. The customer facing hardware is attractive and functional. Back end programming is fairly easy to use once you are familiar with it. Online ordering has been fairly easy to implement and has all of the BASIC functions you need. Cons After working with this system in multiple locations for a few years, we have come to learn of some shortcomings - reporting with the system in difficult to navigate and hard to generate more detailed sales reports. It is not an intuitive reporting system. The basic snapshot functions are great, but digging deeper to get more detailed reports is cumbersome. Also some basic functionality on the restaurant side is still missing. Tickets in the kitchen print up items in random order and there is no way to address this in the system. Most other systems have the basis functions to group and prioritize items on tickets for the kitchen and bar printers. You don't realize how important this is until you don't have it on a POS system. There is still no way to offer discounts or accept gift cards online either. Reason for choosing CAKE POS We thought that the relationship with SYSCO and Cake would keep the system growing and evolving. Review Source AS Amanda S. Book keeper Food & Beverages Used the software for: 2+ years ### "Great System...WORTH every penny!" March 11, 2022 5.0 CAKE is excellent. We've had great customer service when we had questions or issues...and our software and hardware have worked GREAT for the past 4.5 years! Pros We love that each employee can easily enter and track orders, as well as clock in & out! That coupled with the awesome real-time reports available make this an unbeatable product! Cons We have a small frustration with how the POS screen aligns the option buttons in ordering windows. It takes us a few minutes to adjust after we change menu items, but is not a big issue. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Breadcrumb](https://www.capterra.com/p/235502/1Breadcrumb/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS It seemed to have all of the options we needed in one package, where everything else required additional programs, hardware or services. Review Source AM Amie M. General Manager Restaurants Used the software for: 2+ years ### "Cavalier Pizza " September 22, 2023 5.0 Pros Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home Cons The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects Review Source Response from Mad Mobile October 25, 2023 Thank you for your continued support of CAKE POS. We appreciate the 5-star review. Reach out if you have any questions or issues! NN Nick N. Bussiness Manager Food & Beverages Used the software for: 1-2 years ### "General Manager " July 13, 2021 5.0 Pros Cake made it easier to do just about everything that we need to run our business to the best of our ability Cons Credit card reporting, I wish there were monthly statements for my book keeper is my only complaint Review Source MH Mack H. Quartermaster Military Used the software for: 1-2 years ### "Vfw Post 2872" August 15, 2024 5.0 OUTSTANDING, will definitely recommend Pros Professional, courtesy and knowledgeable Cons So far no complaints with cake, keep up the good work Alternatives considered [N-central](https://www.capterra.com/p/13803/N-central/) Reason for choosing CAKE POS OUTSTANDING customer service and support Review Source Response from Mad Mobile August 22, 2024 We appreciate the feedback Mack! We will pass this along to our service and support departments - perhaps a pizza (or cake) party is in order. :) Cheers, CAKE Team JL John L. Owner Food & Beverages Used the software for: 1-2 years ### "Cake promises undelivered" September 13, 2019 5.0 While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking. Pros The product was recommended by Sysco. The cost and the features explained was the selling point. Cons There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins. Reason for choosing CAKE POS Cost of credit card processing Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Cost of equipment and credit card fees. Review Source Response from Mad Mobile January 27, 2020 Hi John, thank you for taking some time to leave a candid review. First off, thank you for acknowledging our ease of use by giving us a 5-star on it. With that said, we would like to apologize for the inconvenience that the delayed deposit caused. We understand that running multiple restaurants can be stressful enough. Our intention is to make life easier for our operators. As for your concerns in regard to labor control, we have and are making concerted efforts to push features that would be beneficial to our operators. In our 6.28.1 release, we added the feature to prevent early clock-ins from breaks. university.cake.net/s/article/What-s-New-in-6-28-1-0 Although we do not have overtime alerts, we are able to allow automatic clock-out times. KT Kim T. Owner/Corporate Secretary Restaurants Used the software for: 2+ years ### "I love CAKE! " December 11, 2017 5.0 Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system. Pros We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing. Cons I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done. Review Source Response from Mad Mobile January 16, 2018 Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours! SW Steven W. Owner Restaurants Used the software for: 2+ years ### "Cake as a POS solution for restaurant or small business" April 4, 2022 3.0 Support was excellent the first year or so and during negotiation of renewing our contract but has completely fallen off since then. We have had a few issues in the last week and calling their emergency number just put us on hold for 10 minutes and then automatic disconnect more than 5 times. One of those times was when credit card processing was not working at all which was a huge impact to our business. I did eventually figure it out but a support person probably could have helped fix within a few minutes. Pros Company was very supportive helping onboarding and setting up. Pricing was reasonable for equipment (and discounts to start up). Setting up the system is a little complex but fairly intuitive. Cons There is no easy way to re-use different items where you can change a "master" which updates all of that item. Also, reporting is complex (or even non-existent) without very knowledgeable person to download to excel and spend hours manipulating. Cake does not allow third party payment integration (although was one of their selling points). Many features like inventory management, gift cards, etc all come with extra fees and some substantial. Porting to Quickbooks is too complex as well. Reason for choosing CAKE POS Seemed to be best as far as ease of use, flexibility, functions, support, and third party integrations. Pricing was reasonable (same or lower than others) for start up. Review Source AG Ashley G. Manager Restaurants Used the software for: 2+ years ### "Super user friendly! Would definitely recommend to anyone looking for a POS system!" April 2, 2021 5.0 The rep that installed the system and trained us was helpful and informative. The system is easy to use and customer service is excellent. We have had no issues with the system, but if there is something you don't know how to to do- call them and they will walk you through it. Hold times for customer service are short or non-existent. Also, they update the system frequently, so if there is a feature you would like to change or add just submit a suggestion to them. As I said before, they are extremely helpful and accommodating. Pros Extremely user friendly. Easy to change user permissions, access reports, and update menu from system, back office, and from any computer or mobile device even offsite. Reporting is clear and easy to use as well. Cons No major issues. Easy to access reports- could have added features to make it easier, such as the payroll hourly reporting feature- it would be better if it had an option to click the employee name to see all of the daily hours listed for each instead of having only the timesheets function to see the list. Also, on the item sales- listing the add-ons or upcharges for side options would be extremely helpful- could be a drop down similar to the categories. Otherwise, reporting is great and as easy to use as the rest of the system functions. Review Source BD Ben D. Corporate Chef Restaurants Used the software for: 2+ years ### "Long Time CAKE User" October 11, 2023 5.0 All in all, Cake is my preferred POS. I've chosen CAKE over Toast and other legacy systems. Pros Easy to use interface, quality equipment, software has come a long way since I starting using in 2015 Cons 3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling) Would like to add pictures, better table layout formatting Reason for choosing CAKE POS Comfort Review Source Response from Mad Mobile October 17, 2023 Thank you for your continued support since 2015. We will continue to push our product to the next level and add new offerings for integrations when available. As always, please reach out with any questions or concerns! CL Carol L. Owner Restaurants Used the software for: 2+ years ### "We have been very pleased with our experience with Cake, from the employer and employee standpoint." September 29, 2017 5.0 Pros Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress. Cons The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help. Review Source Response from Mad Mobile January 11, 2018 CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE! CN Carmelle N. Manager Restaurants Used the software for: 6-12 months ### "Great Software! Great Support!! Great System!!!" March 30, 2018 5.0 The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it. Pros This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!! Cons Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future. Review Source Response from Mad Mobile April 26, 2018 Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day. We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red. Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents! CS Craig S. Owner Food & Beverages Used the software for: 2+ years ### "Great pos with the best restaurant applications" November 17, 2021 5.0 It has been the best system I have used and helps me see a fine tuned picture of what is happening with my numbers. Also was a huge help getting through the covid shutdown, lots of ways to get creative with the software. Pros Very simple to use and training can be done online. The management side of the computer is very simple compared to other brands. Cons A couple of very odd settings in the software, nothing important, just a little wierd. Reason for choosing CAKE POS better applications and eaiser to use Review Source MA Mike A. Owner Used the software for: 2+ years ### "Great experience, amazing support and the right way to buy software" July 27, 2017 5.0 Pros We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us. Cons An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own. Review Source Response from Mad Mobile August 16, 2017 Thank you Mike for your great review of CAKE! CAKE Point of Sale makes it easy for you to work faster, more efficiently, and with less overhead. We¿re glad to hear your staff is loving it as much as you are! SW Shirley W. OWNER Food & Beverages Used the software for: 2+ years ### "Seems to have gotten over the transition well!" July 19, 2022 5.0 Overall it's been positive. Wish there was a book/manual to refer to. Pros I am able to check see my menu entry before it publishes. This helps avoid problems that might occur through mis-catagorizing and double charging. Also can add my convenience fee to the tax line (yes, I have posted a sign!) Cons I have trouble with remembering how to structure some of the items I am entering into the menu. I have not seen any manuals to help with that. Reason for choosing CAKE POS They met my very specific needs re. appearance and ease of use Review Source KR Karen R. Owner Food & Beverages Used the software for: 1-2 years ### "Absolutely horrendous. Customer service is completely useless." May 14, 2018 2.0 none Pros Global modifiers. That's literally the only thing I like about it. If it wasn't for that, we would have gotten rid of this system a long time ago. Cons This system is completely not customizable to your specific business. They're constantly updating the software with updates that make the system even worse for my business. There should be an option to not upgrade. Customer service is absolutely useless. I've called them probably 50 times since we've gotten this system. They never have an answer, they're always "working on it". Never a solution. There was a software problem on their end last Wednesday. I still have not had credit card sales deposited into my bank account from Wednesday and Thursday of last week. It's 5:30 on Monday. I have not had a deposit since Tuesday's sales. One entire week ago. They don't provide any solutions except "We're trying to figure out what the problem is. We're working on it.", but you literally never end up with an answer. You just have to wait and wait until you notice it's finally resolved or never get it resolved at all. You're at their mercy because you paid huge for the thing. What am I gonna do? It's disgusting and these people shouldn't be allowed to operate. They do not care. Even on a normal payment schedule, you won't get Thursday's transactions until Monday, Friday until Tuesday and Saturday until Wednesday. If there's a holiday, push that back a day. Review Source Response from Mad Mobile May 24, 2018 We are so sorry to hear about your experience, Karen. We pride ourselves on excellent customer service, and we want to make this right. Our Customer Success Team has reached out to you directly to help resolve your issues. Similar Products Featured