--- title: "CAKE POS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CAKE POS Software - reviews, pricing plans, popular comparisons to other Restaurant POS products and more." source_url: "https://www.capterra.com/p/143463/Cake-POS/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CAKE POS Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CAKE POS ## What is CAKE POS? CAKE Point of Sale is an all-in-one solution that helps businesses serve guests faster, scale their technology, and grow. CAKE creates seamless modern point-of-sale transactions that transform how restaurants connect with customers and future-proofs operations. With features like tableside ordering, online ordering, QR code solutions and loyalty, CAKE maximizes your revenue streams and streamlines your operations while helping lower your labor cost ## What is CAKE POS used for? [Restaurant POS](https://www.capterra.com/restaurant-pos-software/)[Point of Sale](https://www.capterra.com/point-of-sale-software/)[Bar POS](https://www.capterra.com/bar-pos-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 522 user reviews Reviews sentiment Positive 90% Neutral 4% Negative 6% Pros & cons Streamlined everyday operations Quick and simple onboarding Unreliable card processing experience Costly and inflexible payment structure Starting price $69 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Food Delivery / 2025 - Online Ordering / 2025 - Restaurant Management / 2025 - Restaurant POS / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CAKE POS?[Manage this product listing](https://www.g2.com/products/cake-pos/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CAKE POS 4.6 (522) VS. [4.1 (555)](https://www.capterra.com/p/136301/Toast-POS/reviews/) Starting Price $69 Flat Rate, Per Month Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (522) Ease Of Use 4.2 (711) Value For Money 4.5 (487) Value For Money 3.8 (571) Customer Service 4.6 (511) Customer Service 3.7 (621) ## CAKE POS alternatives [3.8 (733)](https://www.capterra.com/p/152638/Epos-Now/reviews/) Starting price $349.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars [4.7 (42)](https://www.capterra.com/p/157466/Rezku-POS/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [Restroworks](https://www.capterra.com/p/142877/Restroworks/) [4.9 (711)](https://www.capterra.com/p/142877/Restroworks/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142877/Restroworks/) [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [4.2 (371)](https://www.capterra.com/p/197473/SpotOn-Restaurant/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197473/SpotOn-Restaurant/) [View all alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/) ## FAQs about CAKE POS Overview ### What problems does CAKE POS solve? CAKE POS solves handwritten-ticket errors, slow order-to-kitchen handoffs, and limited visibility into sales, labor, inventory, and menu performance. Restaurant owners, managers, servers, and kitchen teams benefit from editable menus, station-specific tickets, remote reporting, payroll time tracking, and integrated online ordering that help manage busy shifts and make data-based menu decisions. Answer based on 339 reviews Overview ### Which roles and teams benefit most from CAKE POS? CAKE POS is most used by restaurant owners, co-owners, presidents, and CEOs who need oversight of sales, payments, and business performance. General managers, managers, and operations managers use it to run daily service, manage staff activity, track orders, and maintain consistent front-of-house operations. Answer based on 513 reviews Overview ### What company size and industries is CAKE POS built for? CAKE POS is a cloud-based POS solution for small restaurant businesses, with 97% of reviewers from small companies and Restaurants as the top industry at 57%. It also serves Food & Beverages businesses (33%) and Hospitality organizations (4%), while midsize and enterprise users each represent 1% of reviewers. Answer based on 522 reviews Features and Usability ### What are the key features of CAKE POS? CAKE POS includes payment processing and electronic payments, with offline storage of card transactions for later posting. Its reporting and sales reports provide off-site access to business numbers, while order entry supports restaurant transactions. It also covers inventory management, mobile access, and online ordering for contact-free customer orders. Answer based on 53 reviews Pricing ### How much does it cost and what fees or limitations are included? CAKE POS offers Essentials from $69/month; Plus costs 125/month and Pro costs 295/month. Essentials includes reporting, menu management, a POS station, and QR payments; Plus adds gift cards and online ordering, while Pro adds email marketing, guest management, and loyalty. Reviewers cite add-on app fees and subscription-based terminal limits as potential cost concerns. Answer based on 92 reviews Integrations ### Which third-party tools and platforms does CAKE POS integrate with? CAKE POS integrates with 10 third-party tools, including DoorDash for Merchants and Olo for online ordering; 7shifts and DolceClock for workforce management; FreedomPay and Worldpay for Enterprise for payments; and QuickBooks Online Advanced and Restaurant365 for accounting and restaurant operations across core restaurant workflows. Answer based on 24 reviews Getting Started and Support ### How easy is it to onboard and train a team on CAKE POS? CAKE POS offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers report that servers, new hires, and nontechnical staff usually learn order entry and daily tasks quickly because of the intuitive touchscreen layout. Owners and admins can configure menus easily, though first-time POS users may need slower, more detailed instruction. Answer based on 53 reviews Getting Started and Support ### What customer support options does CAKE POS offer, and how do users rate the experience? CAKE POS offers email/help desk, FAQ/forum resources, a knowledge base, phone support, 24/7 live representatives, and chat. Users often report quick, helpful access to live staff, efficient troubleshooting, and useful follow-up. Experiences are mixed: some cite long holds, missed callbacks, or inconsistent resolutions during urgent issues. Answer based on 210 reviews Reporting ### How well does CAKE POS handle restaurant reporting? CAKE POS provides accessible sales, labor, and menu reporting that helps restaurant owners monitor performance and make daily decisions. Small restaurants value customizable date ranges, visual dashboards, remote access, and scheduled reports, while some managers find detailed reporting, exports, historical data, daypart comparisons, and report customization harder to navigate or limited. Answer based on 153 reviews ## Who uses CAKE POS? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined everyday operations 99% positive reviews out of 119 Most reviewers report ease of use allows for efficient management, quick adjustments, and smooth daily workflows. Unreliable card processing experience 67% negative reviews out of 55 Some reviewers report credit card processing delays, integration issues, and limited flexibility with payment providers. Martin R. Owner , 11 - 50 employees. "Communication was good, was not impressed with set up of the order pad or credit card payment, spent many hours on the phone and it took 4 days to finally get it going." Quick and simple onboarding 100% positive reviews out of 45 Most reviewers find training and learning curve minimal, enabling fast adoption and easy staff instruction. Nolan P. IT Maintenance Tech, 51 - 200 employees. "Even though we've been using Cake for our POS systems for a few years now, they're team is still at the ready and even teaches this old dog some new tricks now and again!" Costly and inflexible payment structure 62% negative reviews out of 45 Some reviewers indicate frustration with extra fees, slow deposits, and limited payment method options for customers. Intuitive and approachable design 100% positive reviews out of 32 Most reviewers describe the user interface as straightforward, making daily operations simple for all staff. ## Features AI summary Based on 1,992 Restaurant POS reviews Capterra data shows that buyers of Restaurant POS rank the following features as their top priorities: - **Order Entry** (**51%** of reviewers rated this feature as critical) - **Sales Reports** (**47%**) - **Payment Processing** (**55%**) CAKE POS supports all three features that reviewers rate most highly: **Order Entry**, **Sales Reports**, and **Payment Processing**. Together, these capabilities help restaurants take orders accurately, track performance through reporting, and process transactions efficiently, allowing teams to manage daily service with better speed, visibility, and control. Order Entry 4.6 (32) 84.38% of 32 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Sales Reports 4.5 (75) 66.67% of 75 reviewers that rated this feature as important or highly important With this capability, you get clear, detailed, and easily accessible sales data that helps with planning and cost management. Reviewers appreciate the simple layout, quick access, and ability to track sales trends, though some want more app-based options and easier data export. Order Management 4.2 (34) 55.88% of 34 reviewers that rated this feature as important or highly important Manage and track customer orders for goods, investments, or any other purchases Reporting/Analytics 4.3 (105) 67.62% of 105 reviewers that rated this feature as important or highly important CAKE POS offers valuable analytics that let you monitor sales trends, peak hours, and item performance. Users think the reporting is easy to access, saves time, and supports decision-making, but some wish for improved employee hour breakdowns and more flexible report customization. Online Ordering 3.8 (22) 50.00% of 22 reviewers that rated this feature as important or highly important Tracks and processes online orders Payment Processing 4.4 (72) 77.78% of 72 reviewers that rated this feature as important or highly important It gives you fast, reliable payment handling with timely deposits and multiple payment options. Some reviewers find the process smooth and customer service helpful, but a few mention occasional delays, limited processor choices, and difficulties with large tips or gift cards. CAKE POS 106 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Bar Tab Management: Pre-authorize credit cards to run the total charges that guests accumulate throughout their time at bars - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Cash Management: Process of managing an organization's cash resources, including cash on hand, investments, and bank account balances - Clock In/Out: Track employees' arrival and departure timings for payroll purposes - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Delivery Estimate: A note of the expected delivery date and time - Delivery Management: Manage order deliveries until they are received by the customers - Delivery Tracking: Track item deliveries through dispatch notifications, status and location tracking, and ETA updates - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Food Delivery Dispatching: Dispatch food deliveries - For Bakeries: Software used by Bakery shops and services - For Bars/Clubs: Designed for bars, clubs, nightclubs, etc. - For Restaurants: Serves restaurants - For Retail: For Retail Stores - Forecasting: Form predictions based on past and present data/trends - Geographic Maps: Visualize locations on a map - Geolocation: Determines the location of a device using GPS or an IP address - Gift Card Management: Reward loyal customers with gift cards which they can redeem for special offers and loyalty bonus - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Kitchen/Menu Management: Allows users to view inventory and build a menu that's appropriate - Labor Cost Calculator: Calculate labor costs associated with employing a workforce, including wages, salaries, benefits - Labor Cost Reporting: Report on the allocation and distribution of labor costs across projects - Live Tracking: Allow customers to track their order and keep them updated when the status changes. - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Menu Builder: Create and edit a list of food/beverage items - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile Booking: Make reservations on the go through a mobile device - Mobile Payments: Clients can submit payments via mobile devices - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Nutrition & Ingredient Labels: List of nutrients or ingredients present in food items - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Ordering: Tracks and processes online orders - Online Payments: Accept and process online payment transactions - Online Reservations: Make and manage reservations online - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Scheduling: Schedule an order online for a future time/date - Order Tracking: Track orders throughout the fulfillment process - Ordering Automation: Automate order processes to improve operational efficiency in fulfillment, shipping, and more - Payment Processing: It gives you fast, reliable payment handling with timely deposits and multiple payment options. Some reviewers find the process smooth and customer service helpful, but a few mention occasional delays, limited processor choices, and difficulties with large tips or gift cards. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Point of Sale (POS) Integration: Integrates with point of sale (POS) systems - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Product Catalog: Present a catalog of inventory that customers can view - Production Management: Manage the end-to-end production process for manufacturing operations - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - QR Codes: Matrix barcode that stores information - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Receipt Management: Upload, track, and submit receipts in a central database - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: CAKE POS offers valuable analytics that let you monitor sales trends, peak hours, and item performance. Users think the reporting is easy to access, saves time, and supports decision-making, but some wish for improved employee hour breakdowns and more flexible report customization. - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restaurant POS: Use the built-in point of sale or POS integration to streamline administrative and accounting operations across restaurants - Sales History: Information about revenue from sales of a particular product in the past. - Sales Management: Managing activities & processes related to planning, coordination, implementation, control, and evaluation of sales performance. - Sales Reports: With this capability, you get clear, detailed, and easily accessible sales data that helps with planning and cost management. Reviewers appreciate the simple layout, quick access, and ability to track sales trends, though some want more app-based options and easier data export. - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Separate Checks: Generate separate bills for various meals and combos within a complete order - SMS Messaging: Send messages via SMS - Split Checks: Distribute a bill into multiple payers according to the proportion suggested by the payers - Status Tracking: Track the status over time for a request, process, asset, or transaction - Stock Management: Manage the buying, selling, and holding of stocks - Table Management: Assign waitstaff and coordinate the table services - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Tips Management: Capture and record the tips received by servers and manage their distribution between all types of workers in a restaurant - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Wait List Management: Record, update and manage waiting lists - Website Personalization: Customize website features --- Get Advice We can help you find the software with the features you need. Features 4.4 (513) 4.4 Based on 513 reviews ## Pricing Value for money 4.5 (487) [View pricing plan details](https://www.capterra.com/p/143463/Cake-POS/pricing/) Essentials $69.00 Flat Rate,Per Month It includes: - POS Station - POS Software - Menu Management - Cloud-based Reporting - QR Code Payments Plus $125.00 Flat Rate,Per Month It includes: - Online Ordering - Gift Cards Pro $295.00 Flat Rate,Per Month It includes: - Loyalty - Email Marketing - Guest Manager Value for money 4.5 (487) 4.5 Based on 487 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ 7shifts](https://www.capterra.com/p/123038/7shifts-Restaurant-Scheduling/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[ Restaurant365](https://www.capterra.com/p/139768/Restaurant365/)[ eCard](https://www.capterra.com/p/267214/eCard/)[ Worldpay for Enterprise](https://www.capterra.com/p/165694/Virtual-Terminal/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (511) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (511) 4.6 Based on 511 reviews ## User reviews Overall rating 4.6 Based on 522 reviews Filter by rating Counts reflect reviews available in this feed. 5(397) 4(75) 3(20) 2(12) 1(18) Mentioned topic Recent reviews first, then most helpful RE Reviewer Owner Used the software for: 1-3 years ### "Cake 0 stars" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 12, 2026 Started 10/10 they were great at the beginning. Good rate, good service, the whole 9… Then things started to break. Had two printers break and paid for new ones, not the end of the world. Then had a monitor go out and it’s been weeks without a replacement. Currently on here looking for other options. Pros I like how easy it was to update from the computer. I could update the menu from home if needed. I also really liked the layout. Cons Once the equipment they sell you breaks they don’t do much about it. They will up your rate before sending new equipment. They don’t return emails. Once you actually have the system in place they basically quit caring. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Admin Manager Used the software for: 3-5 years ### "The Customer Support and my Account Manager, \[sensitive content hidden\] are Amazing!! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 9, 2026 I’ve been very satisfied with the ease of use for the employees.the availability to access from anywhere on any devices is amazing. Above all the support we get from the staff. Pros The support we get from the Cake staff. The help line always picks up for the staff with issues and are very helpful. \[sensitive content hidden\], my Account Rep in particular is someone who irreplaceable to our success. We have had CAKE for 8 years and she has been by far the most attentive. I would be lost without her help programming our online menu, replacement equipment and payments. Cons The integration for online ordering and delivery apps need work. I wish it was easier to adjust multiple items and modifiers at one time. The employees also preferred the larger screens of the older models as they are easier to see/use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Great customer support always from \[sensitive content hidden\]" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 22, 2026 I can't say enough good things about \[sensitive content hidden\]! She is an absolute gem at Cake. Every time I have an issue or question, she's there to handle it with grace and efficiency. What really stands out is how quickly she answers my calls—it's as if I have my very own personal assistant! \[sensitive content hidden\] goes above and beyond to ensure that everything is sorted out promptly. Her warm demeanor makes every interaction pleasant, and her expertise is evident as she addresses my concerns with ease. It’s truly a relief to know I can rely on her for support. If you’re looking for someone who is dedicated, responsive, and just downright wonderful, \[sensitive content hidden\] is the person you want. Thank you, \[sensitive content hidden\], for making my experience with Cake so much brighter! Pros System is very easy to use, it’s very simple to train new employees on it. The online ordering is great Cons Nothing there’s nothing at all I don’t like about it however the new cake pop was not all that great Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Cake is King" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 January 6, 2026 My overall experience was pretty good with Cake POS. \[sensitive content hidden\] was instrumental in making sure our transition was smooth. Pros The interface because it’s very intuitive. And the support is pretty good too. And they offered me pretty good rates for merchant services. Cons I don’t like that the cutoff time for next day funding for credit cards is at 9:00PM because we close our restaurant at 9:30PM. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Operations Manager Used the software for: 3-5 years ### "Cake is great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 30, 2023 A little hectic at first. After \[sensitive content hidden\] took over everything was repaired promptly. Pros Like the ease of use and functionality. Customer service was great, thanks to \[sensitive content hidden\] , as he is very knowledgeable about your products and software. Cons Overall functionality is great. Customer service could use some work in areas. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Not Easy to Upgrade - Be Prepared for Hours of Installation Time" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 19, 2024 In general we have always like CAKE. It is a serious pain though whenever we upgrade. Our technical representative, Ayodell was absolutely amazing and patient through our 8 hour ordeal we went through to get our upgraded POS stations installed and working. Pros I like the reporting functionality and the ease of use of the system. Cons The network setup. The fact that we have to replace perfectly good equipment with new expensive equipment when we upgrade to newer versions. I also do not think it is good business for CAKE to not have any local support. A customer should not have to be responsible for being tech savvy to the level you are required to be in order to install new equipment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer owner Used the software for: 3-5 years ### "If you don't want features that will help your restaurant grow this is it. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 13, 2021 Benefits - very few, its a processing and pos basic. Issues - many, but do get resolved. Features - literally almost nothing. you get basic reporting. We switched to Toast. Pros Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff. Cons Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner/Executive Chef Used the software for: 3-5 years ### "Value, Function, and Top Notch Customer Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 29, 2020 We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint. Pros We switched to CAKE from another POS system in 2016, after being in operation for 1.5 years. We have been impressed with the way CAKE constantly tries to provide new features. As a farm-to-table quick-service restaurant, our menu changes weekly and we find it simple and straightforward to make updates each week. Due to COVID-19, we recently activated the online ordering and we believe it has saved our business. We were able to activate and integrate it quickly and we love the reporting capabilities the system gives us. Our customer service has been top notch--from our sysco rep to our CAKE customer support manager, we have received a quick response to any question we've had. We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply. We did not have this level of customer support with our previous POS system and we really value being able to get a live person on the phone quickly and easily when we have an issue. We love the intuitive, easy-to-read sales analysis reports and use them each week with our management team to evaluate our menu items and determine our next round of specials. We really like that we can make menu edits both on the POS and with the online platform---hoping for a mobile app next for very quick and simple edits! Cons We first purchased in Spring 2016. The software felt a little sluggish and honestly, we were not sure if it would easily keep up with our pace. But we have been very impressed with CAKE's constant evaluation and roll-out of new features and integrations--they haven't missed a beat! We don't use all the features yet, but because of the recent success with our online activation, we are now considering two more apps. I would prefer a tiered/capped monthly pricing system depending on how many apps/additional software platforms we integrate (like accounting, customer management, 3rd party delivery apps, etc)--rather than installing each a-la carte, but hopefully that will be an option in the future. The additional monthly fee per app has made us hesitant to try new ones. We would also like to have more control over the look and feel of the online ordering page--functionally it meets our needs, but would love to integrate it into our own website and select the background color, text color, etc, to make it feel like a seamless integration rather than making our customers feel like they are "leaving" our site to go to another. There are some features/edits that are only available from the POS system (not menu items, but system preferences/settings categories) In the future, I hope they make those features editable from the online access platform as well, because sometimes I want the flexibility of making certain adjustments from home on my computer during off-hours. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Customer Service is Next Level Awsome!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 4, 2024 Really, after dealing with POS systems for 36 years, CAKE is by far the best that I have ever experienced. They work hard to understand my problems. I talked to rep (\[sensitive content hidden\]) the other day because we had a online ordering glitch that he needed to refer to the next level. The problem got solved quickly by the next team. \[sensitive content hidden\] called me this morning to check and make sure that the problem was taken care of! Outstanding!! Pros I recently started using CAKE - 1) Setting up the system is ridiculously easy. I'm 61 years old and was able to set up our store with little instruction. 2) When I did need help, the customer service was always outstanding. I have been in business for 36 years and I can honestly say that CAKE customer service is the best I have ever experienced! Cons There are a few things I wish it had - like notifications that the customer has arrived for curbside pickup. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Owner and Manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 8, 2024 The over all is easy to navigate. just a couple glitches. but once they explained it made since. The initial set up on the phone with \[sensitive content hidden\] was a 5 and half hours. it was long because there was alot to do. But \[sensitive content hidden\] a breeze to work with. you didn't even know you were on the phone that long. He made learning fun. I felt confident after we were finished setting everything up. \[sensitive content hidden\] needs to be training the tech support to have patients for people and his knowledge. He is the only one i want work with when i call for help. \[sensitive content hidden\] is so helpful and personable. he understands what i am trying to say when i dont know the proper term. He was a great person to have when you are initially signing up to purchase cake. Very knowledgeable as to why we would benefit from different products. I truly from the bottom of my heart want to thank them for all they did/do for us. Pros The onboarding process with \[sensitive content hidden\] and \[sensitive content hidden\] was easy. Cons There is no Happy hour button that will automatically turn on and off. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143463/Cake-POS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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