--- title: "CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/143463/Cake-POS/reviews/" page_type: "reviews" language: "en" --- CAKE POS 4.6 (522) [View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of CAKE POS Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews JT Jodi T OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “Our technical representative, Ayodell was absolutely amazing and patient through our 8 hour ordeal we went through to get our upgraded POS stations installed and working.“ November 13, 2024 JG Jimmy G PresidentRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “I have been in the service industry for most all of my working career and I know first hand that any product or equipment you sell is useless without great tech support and representative availability when you need it the most.“ October 3, 2025 JZ John Z OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “It’s truly a relief to know I can rely on her for support. If you’re looking for someone who is dedicated, responsive, and just downright wonderful, \[sensitive content hidden\] is the person you want.“ December 10, 2025 JH Justin H OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “They don’t return emails. Once you actually have the system in place they basically quit caring.“ March 11, 2026 JG Jimmy G PresidentRestaurants, 11 - 50 employeesUsed the software for: 6-12 months. “Professionalism and friendliness with every phone call.“ October 3, 2025 JH Justin H OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “Once the equipment they sell you breaks they don’t do much about it.“ March 11, 2026 JH Justin H OwnerFood & Beverages, 11 - 50 employeesUsed the software for: 1-2 years. “I like how easy it was to update from the computer.“ March 11, 2026 JT Jodi T OwnerRestaurants, 11 - 50 employeesUsed the software for: More than 2 years. “The fact that we have to replace perfectly good equipment with new expensive equipment when we upgrade to newer versions. “ November 13, 2024 ## Showing most helpful reviews Showing 1-25 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Leo G. Operations Manager Restaurants Used the software for: 2+ years ### "Cake is great!" October 28, 2023 5.0 A little hectic at first. After \[sensitive content hidden\] took over everything was repaired promptly. Pros Like the ease of use and functionality. Customer service was great, thanks to \[sensitive content hidden\] , as he is very knowledgeable about your products and software. Cons Overall functionality is great. Customer service could use some work in areas. Review Source Response from Mad Mobile January 18, 2024 Hey Leo, Thanks for the review! CAKE POS Team JT Jodi T. Owner Restaurants Used the software for: 2+ years ### "Not Easy to Upgrade - Be Prepared for Hours of Installation Time" November 13, 2024 4.0 In general we have always like CAKE. It is a serious pain though whenever we upgrade. Our technical representative, Ayodell was absolutely amazing and patient through our 8 hour ordeal we went through to get our upgraded POS stations installed and working. Pros I like the reporting functionality and the ease of use of the system. Cons The network setup. The fact that we have to replace perfectly good equipment with new expensive equipment when we upgrade to newer versions. I also do not think it is good business for CAKE to not have any local support. A customer should not have to be responsible for being tech savvy to the level you are required to be in order to install new equipment. Alternatives considered [Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Cake was more cost effective than the others. Switched from [Focus Restaurant POS Software](https://www.capterra.com/p/155045/Restaurant-POS-Software/) At the time, FOCUS did not have online reporting. Cake did and was easy to use and cost effective. Review Source Response from Mad Mobile November 19, 2024 Thank you for sharing your honest feedback, Jodi. We're thrilled to hear you enjoy CAKE's reporting functionality and ease of use—that’s what we strive for. We understand your concerns about the network setup and the challenges you faced during the upgrade. While our goal is to make installations as seamless as possible, we're sorry to hear it took longer than expected. Your input helps us refine our processes, and we're actively working to improve our upgrade and support experiences. We're also glad Ayodell provided exceptional support during your upgrade—that dedication is what our team is all about. Thank you for sticking with CAKE and for trusting us to support your business needs. If you have further concerns, feel free to reach out—we're here to help. VK Vangjel K. owner Food & Beverages Used the software for: 2+ years ### "If you don't want features that will help your restaurant grow this is it. " April 10, 2021 3.0 Benefits - very few, its a processing and pos basic. Issues - many, but do get resolved. Features - literally almost nothing. you get basic reporting. We switched to Toast. Pros Its useful that this POS offers 3 party features to install, to bad you gotta pay of them. Reports are easy to understand, what comes in and what your taxes are. Easy point of sale to use for your staff. Cons Alright after 2+ years of using Cake here it is for you guys. 1. On the phone with customer service probably 4 - 6 times a month. This is from reporting / dashboard issues, POS issues. Reporting issues: about 2 times a month we have to call about some kind of labor reporting issue and takes the engineers around 1 to 4 days to fix. Note - same issue occurs, another day or so for engineers to fix. Dozens of times we will be on the phone with a customer service rep, and both them and I will be having issues loading the reports to examine them. One time we were literally both waiting over 25 minutes for it to load. As a restaurant one of the best reports you could have is when the system literally tells you the cost of EVERYTHING. Ya, you won't be getting this with cake. Sure, you can add the cost of a single item to you (why even have this feature if it doesn't deduct it for you) but it wont deduct it for you at the end of the day. You'll have to do this on your own to figure out what it actually cost you. Cake takes into account on recommendation that their customers give them, I think and thats at least what they say except their features are almost non-existent. No marketing, No rewards, very basic reporting. Their hardware is super expensive, our kitchen printer stopped working and they quoted us like $450, I found it on amazon for $115. Just remember the 2.50% + $.10 a swipe, will actually really be costing you 3.50%. I could go on but I'm limited on characte Reason for choosing CAKE POS At the time they seemed to be the best fit for us, and worked pretty well for the time being. Review Source AM Aleeshia M. Owner Food & Beverages Used the software for: 1-2 years ### "Happy Customer" October 2, 2024 5.0 Great from start to current day. We've been with Cake for over a year and are pleased! Pros Ease of use, the customer service is phenomenal and low cost. Cons Google doesn't allow me to setup my order link. It kicks it out saying we're closed or unable to accept orders. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Customer Service from the 1st initial inquiry was beyond great. Review Source Response from Mad Mobile October 11, 2024 Thank you so much for your kind words and for being a loyal customer for over a year! We're thrilled to hear that CAKE has been easy to use and that you've had great experiences with our customer service team—your satisfaction means the world to us! Regarding the issue with Google, we’re sorry to hear about the trouble you’ve experienced with setting up your order link. We’d love to help get that resolved for you! Please reach out to our support team, and we’ll assist in getting everything sorted out so your customers can place orders without any issues. KX Katerina X. Continuous Improvement Specialist Food & Beverages Used the software for: Less than 6 months ### "\[sensitive content hidden\] was great assisting me" October 8, 2024 5.0 The pos is great, the orderpad is junk the kiosk needs work but okayish Pros Texting customer support, they always respond promptly Cons Machines have issues here and there. I was counting on the orderpad but it keeps malfunctioning Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Pricing and customer support spend enough time working with my needs Review Source Response from Mad Mobile October 16, 2024 Katerina, thank you for your review! We're thrilled to hear that our customer support team has been helpful, and we appreciate your feedback on the POS and OrderPad. We’re committed to continuous improvement and will pass along your thoughts to our product team. If there's anything specific you'd like to share or further assistance you need with the OrderPad or kiosk, feel free to reach out. We're here to help! KS Kristin S. Owner/Executive Chef Restaurants Used the software for: 2+ years ### "Value, Function, and Top Notch Customer Service" April 28, 2020 5.0 We were so thankful at how easy it was to activate online ordering. Our customers feel confident providing their credit card information through a secure system, and we love that we can remove items from the online system from our POS when we run out of a certain special. We appreciate the way the user dashboard online is simple to navigate and provides a clean pie-chart or graph style analysis of our sales, popular items, labor vs. income, etc. Those graphic visuals are invaluable when we are quickly checking in during a busy shift to see where our numbers are. We have a wide range of literacy comfort levels at our restaurant and we feel like our employees are all able to navigate the system easily and effectively. We think that is important from an accessibility standpoint. Pros We switched to CAKE from another POS system in 2016, after being in operation for 1.5 years. We have been impressed with the way CAKE constantly tries to provide new features. As a farm-to-table quick-service restaurant, our menu changes weekly and we find it simple and straightforward to make updates each week. Due to COVID-19, we recently activated the online ordering and we believe it has saved our business. We were able to activate and integrate it quickly and we love the reporting capabilities the system gives us. Our customer service has been top notch--from our sysco rep to our CAKE customer support manager, we have received a quick response to any question we've had. We feel very comfortable requesting new features and integrations based on our needs and we feel like they really listen to us and try to incorporate our ideas quickly and simply. We did not have this level of customer support with our previous POS system and we really value being able to get a live person on the phone quickly and easily when we have an issue. We love the intuitive, easy-to-read sales analysis reports and use them each week with our management team to evaluate our menu items and determine our next round of specials. We really like that we can make menu edits both on the POS and with the online platform---hoping for a mobile app next for very quick and simple edits! Cons We first purchased in Spring 2016. The software felt a little sluggish and honestly, we were not sure if it would easily keep up with our pace. But we have been very impressed with CAKE's constant evaluation and roll-out of new features and integrations--they haven't missed a beat! We don't use all the features yet, but because of the recent success with our online activation, we are now considering two more apps. I would prefer a tiered/capped monthly pricing system depending on how many apps/additional software platforms we integrate (like accounting, customer management, 3rd party delivery apps, etc)--rather than installing each a-la carte, but hopefully that will be an option in the future. The additional monthly fee per app has made us hesitant to try new ones. We would also like to have more control over the look and feel of the online ordering page--functionally it meets our needs, but would love to integrate it into our own website and select the background color, text color, etc, to make it feel like a seamless integration rather than making our customers feel like they are "leaving" our site to go to another. There are some features/edits that are only available from the POS system (not menu items, but system preferences/settings categories) In the future, I hope they make those features editable from the online access platform as well, because sometimes I want the flexibility of making certain adjustments from home on my computer during off-hours. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS CAKE had the right combination of value, ease of use, and features. We have recommended CAKE to several of our restaurant owner friends in the region. It has a simple interface, the customer service is stellar, and the constant addition of new apps and integration makes us feel like we are getting the best value in a price range we can afford. Review Source Response from Mad Mobile April 29, 2020 Thank you Kristin for the detailed review about your experience with CAKE Point of Sale and being a customer since 2016! We're excited to hear that you've had such a great experience so far and we'll definitely forward your suggestions to our product team. TS Tony S. Owner Restaurants Used the software for: Less than 6 months ### "Customer Service is Next Level Awsome!" May 23, 2024 5.0 Really, after dealing with POS systems for 36 years, CAKE is by far the best that I have ever experienced. They work hard to understand my problems. I talked to rep (\[sensitive content hidden\]) the other day because we had a online ordering glitch that he needed to refer to the next level. The problem got solved quickly by the next team. \[sensitive content hidden\] called me this morning to check and make sure that the problem was taken care of! Outstanding!! Pros I recently started using CAKE - 1) Setting up the system is ridiculously easy. I'm 61 years old and was able to set up our store with little instruction. 2) When I did need help, the customer service was always outstanding. I have been in business for 36 years and I can honestly say that CAKE customer service is the best I have ever experienced! Cons There are a few things I wish it had - like notifications that the customer has arrived for curbside pickup. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Switched from [NCR Voyix](https://www.capterra.com/p/7227/NCR-Counterpoint/) We still use Counterpoint in the rest of the store but we wanted to give the pizzeria it's own POS system to keep the finances separate. Review Source Response from Mad Mobile July 26, 2024 Thank you so much for taking the time to write a review! CT Cheryl T. Owner Restaurants Used the software for: Less than 6 months ### "Owner and Manager" August 7, 2024 4.0 The over all is easy to navigate. just a couple glitches. but once they explained it made since. The initial set up on the phone with \[sensitive content hidden\] was a 5 and half hours. it was long because there was alot to do. But \[sensitive content hidden\] a breeze to work with. you didn't even know you were on the phone that long. He made learning fun. I felt confident after we were finished setting everything up. \[sensitive content hidden\] needs to be training the tech support to have patients for people and his knowledge. He is the only one i want work with when i call for help. \[sensitive content hidden\] is so helpful and personable. he understands what i am trying to say when i dont know the proper term. He was a great person to have when you are initially signing up to purchase cake. Very knowledgeable as to why we would benefit from different products. I truly from the bottom of my heart want to thank them for all they did/do for us. Pros The onboarding process with \[sensitive content hidden\] and \[sensitive content hidden\] was easy. Cons There is no Happy hour button that will automatically turn on and off. Alternatives considered [Shift4](https://www.capterra.com/p/70936/Shift4/) Reason for choosing CAKE POS Better price and referrals from friend. Used cake over ten years ago in another restaurant Switched from [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) credit card deposits would be missing for day befor they deposited into our account Review Source Response from Mad Mobile August 26, 2024 Hi Cheryl, thank you for your review! We're glad the onboarding process was smooth and that you felt confident afterward. We appreciate your feedback on the Happy Hour feature and will share it with our team. It's great to hear that our team made the experience enjoyable and informative. We're here to support you every step of the way! 🍰 PL Patrick L. Owner Restaurants Used the software for: 6-12 months ### "POS technology is behind. Customer Service is very poor. " March 6, 2023 1.0 You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant. Pros It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation. Cons Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Switched from [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences. Review Source Scott D. Owner Restaurants Used the software for: 2+ years ### "A promising work in progress" December 2, 2020 4.0 Cake is a perfectly adequate system that has served our needs but as we grow we feel like we need to search for a more robust system with all of the features that we need. Customer service has always been responsive, even if to tell us that the features we requested aren't available. Pros This system is user friendly and has all of the BASIC features you need to get going. The customer facing hardware is attractive and functional. Back end programming is fairly easy to use once you are familiar with it. Online ordering has been fairly easy to implement and has all of the BASIC functions you need. Cons After working with this system in multiple locations for a few years, we have come to learn of some shortcomings - reporting with the system in difficult to navigate and hard to generate more detailed sales reports. It is not an intuitive reporting system. The basic snapshot functions are great, but digging deeper to get more detailed reports is cumbersome. Also some basic functionality on the restaurant side is still missing. Tickets in the kitchen print up items in random order and there is no way to address this in the system. Most other systems have the basis functions to group and prioritize items on tickets for the kitchen and bar printers. You don't realize how important this is until you don't have it on a POS system. There is still no way to offer discounts or accept gift cards online either. Reason for choosing CAKE POS We thought that the relationship with SYSCO and Cake would keep the system growing and evolving. Review Source ML Molly L. Owner Food & Beverages Used the software for: 2+ years ### "Cake POS is sweet!" April 26, 2023 5.0 It's a phenomenal product - I've recommended it to many other restaurant owners! Pros Ease of use, ease of configuration, affordable Cons Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place! Switched from [Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/) I needed software that was hosted in the cloud and updated regularly with a larger tech support team. Review Source KS Kevin S. Co-Owner Restaurants Used the software for: 2+ years ### "CAKE is simply the BEST" September 28, 2021 5.0 A++++++++++++++++++ System and customer service!!! Pros The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!! Cons The chip readers inconsistency. The inability to be able split items more than 1 in a time. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Clover](https://www.capterra.com/p/226864/Clover/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing CAKE POS Everything said in the comments before Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!! Review Source AB Amy B. Owner Food & Beverages Used the software for: 6-12 months ### "You won't regret this business partnership!" April 14, 2021 5.0 Very impressed with everything - the hardware, software and team of staff have all been great Pros We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly. Cons The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all. Alternatives considered [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing CAKE POS Overall had the best fit for reporting and user friendliness. Customer Service and our demo were what put everything over the top Review Source PR Phil R. Webmaster Restaurants Used the software for: 2+ years ### "Cake support is second to none" January 12, 2025 5.0 Pros Support! It is a certainty that things will go wrong! In these times, support needs to be open, listen, be flexible, have good logical thought process, and get us to goal quickly. The performance of the cake support team is awesome! Thank you! Cons The doordash integration is a bit clunky. Really need the ability to set pricing specifically for DoorDash and different than the Cake Online ordering(compassionless). I hear it is coming, and can't wait! Review Source Response from Mad Mobile January 16, 2025 Hi Phil, Thank you for sharing your experience. We’re glad to hear that our support team has been able to meet your needs and help you navigate challenges effectively. Your feedback means a lot, and we’ll make sure to share it with the team. We also appreciate your input on the DoorDash integration. Enhancements, including the ability to set separate pricing, are in progress. We’re committed to improving the system and will keep you updated as those updates become available. Thank you for being a valued CAKE customer. Best regards, The CAKE Team JL John L. Owner Food & Beverages Used the software for: 1-2 years ### "Cake promises undelivered" September 13, 2019 5.0 While it functions fine for the ordering and set up. The back end portion for controls of labor are not in place. You also do not have a choice on who processes your credit cards. Twice in a month we were delayed credit card processing deposits into our account. While I do believe that it was probably the 3rd parties processing fault we have 7 other locations that have not experienced this problem at all. Maybe its time for Cake to change processors! When you have pending checks to clear and you don't get your planned deposit for your credit card processing it can be stressful day with banking. Pros The product was recommended by Sysco. The cost and the features explained was the selling point. Cons There is no partnered labor control ap that works with clock in of your employees on the Cake system . With Labor control being one of the largest cost factors and with all the new features that others offer. Cakes only partner is with 7 Shifts and for that you pay a hefty price even to be able to schedule on it. If you have one location maybe you can get by with the old paper schedule but with multiple locations and a number of employees there are no feature that control early clock ins, no clock ins, breaks, and overtime alerts. The other part of this there is no interest getting it done on a time frame that makes sense. Your told one thing by the top to get you off the phone, bug them enough and they will tell you maybe its not the system for you. So save yourself some money and not buy this system if you are any way wanting to truly manage labor it just does not do it if you have many locations to keep track of. I would say if you have over 25 employees as well , you would save many dollars with systems that help control clock ins. Reason for choosing CAKE POS Cost of credit card processing Switched from [Clover](https://www.capterra.com/p/226864/Clover/) Cost of equipment and credit card fees. Review Source Response from Mad Mobile January 27, 2020 Hi John, thank you for taking some time to leave a candid review. First off, thank you for acknowledging our ease of use by giving us a 5-star on it. With that said, we would like to apologize for the inconvenience that the delayed deposit caused. We understand that running multiple restaurants can be stressful enough. Our intention is to make life easier for our operators. As for your concerns in regard to labor control, we have and are making concerted efforts to push features that would be beneficial to our operators. In our 6.28.1 release, we added the feature to prevent early clock-ins from breaks. university.cake.net/s/article/What-s-New-in-6-28-1-0 Although we do not have overtime alerts, we are able to allow automatic clock-out times. KT Kim T. Owner/Corporate Secretary Restaurants Used the software for: 2+ years ### "I love CAKE! " December 11, 2017 5.0 Too many to list here but software that is easy to understand and follow and make corrections too. It runs our kitchen and food orders as well as serving as an employee time keeping system. Pros We purchased our Cake system two years ago after looking at many different systems for our diner after making the decision to update our entire process. The Cake system had everything that we wanted. Over the past two years we've had some issues with our system that very easily have been corrected and some that took a little time to fix. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. Out of all the customer service companies we have ever done business with over the last 25 years, the best has been Cake. Hands down. No exception. The technicians are beyond wonderful. Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We have just been updated to the newest software version of Cake and while doing my first online audit of employee timecards I found that I didn't understand how to make a certain correction. The guys at Cake walked me through it late on a Sunday evening and I was able to submit my completed, accurate payroll in time. And I LOVE the new remote access update. It's so easy and helps me keep payroll in line. The only thing I can say is thank you so much for realizing the importance of great customer service! Don't change a thing. Cons I wish the ipad minis that we use for mobile table service were a little more efficient and didn't drop the Cake network connection so easily. My staff has trouble always understanding how to reconnect or update as needed and I have to jump in and try to fix whatever they've done. Review Source Response from Mad Mobile January 16, 2018 Thank you Kim for your great and thorough review of CAKE. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. We¿re launching a new and improved OrderPad this year, and we¿re confident it will solve issues like yours. We¿re happy you¿re using support to walk you through any issues, and we hope you¿ll keep reaching out if you should ever need help getting the most out of your CAKE Point of Sale. We can only say you¿re welcome for your praise and enthusiasm, and we¿ll continue working to be the best restaurant technology company for independent restaurants like yours! LR LYNN R. Owner Food & Beverages Used the software for: 2+ years ### "POS " January 11, 2021 5.0 Overall, we love this product, especially the support we get from the friendly staff. Anytime we have an issues, we call and it gets fixed. We have also been able to troubleshoot and fix items ourselves numerous times. It's an easy system and we recommend it. Pros Our customers love their screen. They like that they can see their order. It's easy to read and understand. We love that we can use the system from home on the laptop and not just in the shop. I make changes to the menu mostly from home. I love having the itemized close cash receipt every day. I love all the reports that I get for tracking my business. Cons I don't like that all the buttons are the same color. It makes it very difficult to find buttons in a hurry when you have 40 different syrup flavors and 34 different teas. We need colored buttons that we can use as groups, for example, I could make all our sugar free syrups green and all the syrups that start with an A, blue, etc... It helps your eyes to find things quicker. It is really stressful for new employees to find buttons when training and the customer is standing there staring at you. It's better as a trained employee, but it would save us time at the machine when we could be making their order. Colored buttons are highly needed. Also, ever since the last software update that affected us directly, it is harder for me to add new products to the menu and put them in the right place. I can't put my finger on what changed, but i have trouble adding new products under existing categories. They come out as new buttons on the main screen. Not sure how to fix that. Reason for choosing CAKE POS Price. It was cheaper than the Quickbooks, although looking back, we might have purchased the Quickbooks product instead so that we could track our business expenses better. But we are very happy with this product. The monthly fees for Quickbooks was more, but you got the Quickbooks with it. The hardware was more expensive and their cut of our product was more. Review Source AS Ann S. Co-owner, Manager Restaurants Used the software for: 1-2 years ### "CAKE POS - a good choice" November 16, 2023 5.0 Very positive. The customer representatives you get when help is needed are excellent and patient. All I've spoken with have restaurant experience and understand the industry to provide excellent advice, encouragement, and support. Today I spoke with Robert. He was able to help me solve a problem that was not technical in nature, but drew on his expertise in the business and his knowledge of food costs. Pros The easy of function for my servers and bartenders. Cons Some difficulty with our third POS that we move from the outdoor cantina to our inside space for colder months. Hard to keep one monitor as primary and two as client. Often, 2 are listed as the main POS and one client causing the order pads to initialized over and over. Reason for choosing CAKE POS Sysco had set up a meeting and free equipment was included at that time. Unfortunately, some was not being used immediately, and updates did not occur and the card reader became useless and had to be replaced once we got our outside Cantina up and functional. Review Source Response from Mad Mobile January 18, 2024 Hi Ann, Thanks for taking the time to write a review! CAKE POS Team SK Steven K. Owner Restaurants Used the software for: 2+ years ### "Mad Mobile Restaurant POS" May 18, 2023 5.0 The system is awesome with very few issues and the support received is very good and quick. I have had the system for over 2 years and are extremely happy with it. Pros As the owner I like the analytics and reporting. Easy to find and easy to understand. Everything I need to help make educated business decisions. As for the employees using Cake everyday, very user friendly and they love it! Cons Occasionally there are random little silly things that come up but there is literally nothing that we don't like about the system. Reason for choosing CAKE POS I chose Mad Mobile Cake because they were running a special but even full price would have been a bargain! Review Source BH Bryan H. Owner Restaurants Used the software for: Less than 6 months ### "Cake Review" April 15, 2020 4.0 This is my first POS system. I think its expensive but I think the system has help me recover at least part of the cost and now I know a lot more about my restaurant. The tech support team is very good. I have had the system for about 4 months now and I am still learning. I know the software people are in this to make money but for small companies you can't afford the add ons because the cost is too high. They don't explain about the add on pricing up front. I thought time tracking, scheduling and inventory would be standard. Overall I do like the system but I will know what ask and look for when my contract is up. Pros \- Easy to use - Easy to change the menu - Online ordering is available - Keeps track of items left if I put in the quantity left - Tracks all kinds of things such as discounts, comps, etc. - System was fairly easy to set up - Tech support is very good Cons \- Online ordering will not let you track the number of items left. If I put on the POS I have 3 special left that won't reflect to my online ordering so I have to manually turn it off. This has been my biggest beef because I have limited items on some things and I can't sell them online because the system can't track how many are left. - Credit Card money is slow to go in, we have not tried paying the extra $25 to make it go in quicker - Very hard to track Credit card money vs credit card sales as they don't have a good balance sheet system. Sales from one day get combined, deposits get combined - Ribbons for the kitchen printers are cheap but have to be changed constantly - Tickets on big orders print very long, would be nice if you could set page breaks for ticket lengths. - Online ordering - customers call all the time about not getting confirmation - To add my own I-pad to the system is a extra monthly cost which is too high - The system was not compatible with my gift cards so I had to buy all new cards and still manually tracking my old cards - They tried to help me with this but my old gift card company would not work with me. - System has many other useful feature that I would like to use but they cost way too much for small business. If they would charge for the use of the software instead of charging for the program it might be more affordable. A store that has 50 employees vs a store with 10 employees have a lot different budgets. - Review Source LB Lucas B. Owner Food & Beverages Used the software for: Less than 6 months ### "SEEK OTHER OPTION" April 5, 2024 1.0 This is a horrible company. The equipment was missing necessary software when it was taken out of the box. The customer service that was received was bottom of the barrel. Be prepared to be placed on hold for lengthy times and still get no answers and the online support to not reply to your questions. Pros There is nothing to like about this POS. Received a brand new system and it didnt even have the software installed that it needed to operate amd tech support could not log in remotely tonfix the issue because of the missing software. Cons ALL OF IT. The equipment was faulty when received and the company couldnt fix it. Reason for choosing CAKE POS Seemed like a reasonably priced option for what i was wanting but i can see why now. Review Source Response from Mad Mobile April 11, 2024 Hi Lucas, We are so sorry about the frustration and time this issue has caused you. When you open up a brand new, shiny POS system, you want to just plug it in and focus on running your restaurant, not waste time updating the software. Again, apologies. Last we heard you had been in contact with our Customer Success team, and the software version has been updated and resolved. If that is not the case, please reach back out. Cheers to your future success and thank you so much for your partnership! The CAKE Team DH Dennis H. CO-Owner Used the software for: 1-2 years ### "Not ready for Prime Time. Crashes when you need it most." August 28, 2017 1.0 I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit. Pros Easy to use interface. Order Pads should allow servers to spend more time on the floor Inexpensive POS System. Cons It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant. Review Source Response from Mad Mobile January 11, 2018 Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future. JG Joseph G. manager Restaurants Used the software for: 6-12 months ### "Very happy overall with the Cake System. " July 5, 2017 5.0 decreased ticket times, no more pocketed tickets, better overall customer satisfaction. Pros Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well. Cons Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens. Certain features such as an on the fly print button from the table layout screen would decrease our table times. The Split screen is very counter-productive compared to other systems. Review Source Response from Mad Mobile January 11, 2018 We're so happy to hear Cafe at the Gardens is running efficiently and profitably since switching to CAKE! But we are sorry to hear that you're experiencing a touch screen lag. If you haven't already done so, we advise contacting support@trycake.com for further investigation. We have brought this to the attention of our Product team in the meantime. Thank you for taking the time to share your experiences! CM Chris M. Owner Used the software for: 2+ years ### "Drastically improved our order efficiency. Responsive Customer Service." May 31, 2017 5.0 Pros We had a system before CAKE for several years that we couldnt upgrade, which was our biggest issue. It was becoming slower and slower and features werent very robust, even though it was very expensive. CAKE is very responsive from a customer service perspective, and theyre always very helpful. We feel very comfortable calling when we have issues, which dont often come up, whereas before we incurred service fees every time we needed customer support. The reporting is helpful from a record-keeping and costing perspective and does what we need. CAKE is always adding new features and improving the software aspect of it which is great because theres always something new we can take advantage of to improve our business. We were able to process more customers per hour because of increased efficiency, ease of use, and speed of the system. Its an attractive piece of hardware that fits in seamlessly with the rest of our aesthetic, and because of the customers ability to interact on the other side of the screen, its been a great benefit for our employees as tips went up substantially. Cons You have the ability to choose your owner credit card processor, but you have to purchase separate processing hardware. Running cards this way ads a layer of inefficiency to the transaction process, increasing service time. Review Source Response from Mad Mobile January 11, 2018 Thank you for choosing CAKE, Chris! We're excited that you can see increases in tips, and we're thrilled that you're getting the most out of CAKE by using all the features we offer JM John M. Owner Restaurants Used the software for: 2+ years ### "Bakery Perspective " June 2, 2021 5.0 It was good to have a system to keep record of my sales, but we felt the system was not geared very well for bakeries. I would not recommend this system if you operating a bakery. Pros The POS was very user friendly and easy to understand no matter the users understanding of computers. The hardware was also very sleek and stylish. The customer service for CAKE was very helpful! Cons The reports were not very user friendly! I had trouble finding some key reports. The system is very proprietary and not able to sync well with other software systems. Reason for choosing CAKE POS Better hardware! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.