# Page 10 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143463/Cake-POS/reviews --- CAKE POS 4.6 (522) [View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of CAKE POS ## Showing most helpful reviews Showing 226-250 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jason L. Manager Civic & Social Organization Used the software for: 2+ years ### "POS Review" October 8, 2021 5.0 Accuracy Pros Easy to use, if you can use a cell phone you can navigate this PPS Cons So many features it takes a minute to learn the POS Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Review from another club Review Source MH Morgan H. Owner Food & Beverages Used the software for: 2+ years ### "Cake made our life easier" July 29, 2019 4.0 We've been using cake POS system for a couple years now and I've been very happy with it. Wish that we had the income to bring in the pads because that would have made things so much easier. Pros Customer support, and ease-of-use. I love the fact that customer service helped us quickly and efficiently. Cons Would like it if the payroll would have a marker showing paid and not paid. Review Source Response from Mad Mobile January 10, 2020 Thank you for your kind words Morgan. As we strive to continually be an easy to use Point of Sale, we are glad to hear that we made your life easier! Also, we will definitely be giving a shout-out to our Customer Support team for being quick and efficient. MS Markus S. Manager Food & Beverages Used the software for: 2+ years ### "Cake POS" April 5, 2023 5.0 We've used the system for 3+ years and can highly recommend it. Pros Ease of use, tracking of employee hours, support is solid Cons Nothing comes to mind. The system does everything a restaurant needs. Review Source MH Megan H. owner Used the software for: 2+ years ### "Really like the software" March 9, 2018 5.0 Pros It has made my life easier. It is easy to train employees. It is very user friendly. The reports are awesome. Cons Apply Pay and others are not accepted yet. Customers are getting to the point where they only want to use that, especially with their young kids. I think communication could be clearer but have only run into this once or twice. Review Source Response from Mad Mobile April 26, 2018 Thank you Megan for your great review of CAKE Point of Sale. We're glad life is easier for you at the Blue Dot Cafe since switching over. CAKE makes solutions that are simple for new and veteran staff alike to learn without extensive training. We will include Apple/android/samsung pay in a future hardware release. We're currently testing our "Payment Cube" hardware on our legacy POS hardware, which would give operators the ability to use both Apple Pay and EMV capabilities. Misty B. Bartender Restaurants Used the software for: 1-2 years ### "Cha-Chinggg" January 17, 2021 5.0 Overall experience with the Cake point of sale software was GREATTT 👌 Love this software...... Pros What I liked most about Cake point of sale is that it was so very easy to use..Really simple .Just great. Cons Goodness honestly there's nothing I didn't like about Cake point of sale software..Its just an awesome software. Review Source JP Joan P. Owner Restaurants Used the software for: 1-2 years ### "Dry Creek Merc Review" August 23, 2021 5.0 Very good and very happy with this transition Pros ease of use. ability to run retail and restaurant sales Cons search function under retail is limited. Brought system on right when Covid hit so not sure we have been fully utilizing the resources available. Review Source JF Jennifer F. Owner Restaurants Used the software for: 2+ years ### "Owner" October 26, 2018 5.0 Pros Super easy to use and it did not break the bank to buy it. Plus customer service is easy to work with and get in touch with when needed. Cons Certain features on the employee clock in and out. I have had trouble fixing times for employees who forgot to clock out till the next day. Review Source Response from Mad Mobile November 20, 2018 Thanks, Jennifer, for your kind review! We love hearing that you find CAKE easy to use and have experienced our top notch customer service. If you are still having issues with your employee clock in and out, please contact your Customer Success Representative or you can call support any time at 855.696.CAKE. HD Helen D. General Manager Restaurants Used the software for: 1-2 years ### "Cake makes my job a piece of cake" July 9, 2021 5.0 The easiest, user-friendly pos system I have ever used. Pros the simplicity. Customer service is amazing. Software rarely times out. Cons I have zero complaints. I truly have no complants, Review Source pK peter K. Owner Restaurants Used the software for: 1-2 years ### "Cake review " June 18, 2021 5.0 My overall experience is fantastic especially the customer service you call and someone’s on the other end solving your problem immediately Pros I like the ease of using the cake system Cons So far there’s no cons everything is a pro Review Source TC Tiffany C. Owner Used the software for: 1-2 years ### "Some updates I do not like at all and there is no way to shut them off. " May 21, 2018 4.0 Pros Customer service is great and it's pretty simple to use. Everyone I have talked to has been very helpful with the things we needed help with. My only issue is not being able to change sent items. That is really a pain for us. It wasn't like that when I purchased the system. That was a negative update. Cons The fact once something has been sent you as an owner can't edit it. Drinks are the main problem with this. So say.... Servers put in a drink but forget to hit olives. To put olives in is .25. So instead of just going in and adding them you have to void the whole drink and enter it in all over with olives. It takes more time. The owner should be able to change sent items. Review Source Response from Mad Mobile May 31, 2018 Hi Tiffany, we're happy to hear about your positive experiences with customer service and overall ease of use of the product. We appreciate your feedback on changing sent items and will make sure to pass this on to our Product Team. MD Matthew D. owner/manager Restaurants Used the software for: 2+ years ### "questions answered " October 15, 2020 4.0 i liked it Pros it has alot of features and is quick to learn. user friendly and good customer support Cons little expensive compared to other POS software Alternatives considered [Square Virtual Terminal](https://www.capterra.com/p/190305/Square-Payments-Processing/)[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Reason for choosing CAKE POS It was suggested by someone familiar with the software. word of mouth recommendation. Review Source LJ Lisa J. Owner Restaurants Used the software for: 1-2 years ### "I would recommend this system to any restaurant!" May 31, 2019 5.0 There are so many different ways to use the system from an owner stand point. Keeping track of data is critical and Cake has made it very easy to look up anything that I might need. Pros The system is very easy to navigate, program and train the staff on. Cons There have been some little things along the way that have not been very user friendly but the software is continually being updated and as time goes on, the little things are getting worked out. Review Source Response from Mad Mobile July 3, 2019 Thank you so much, Lisa, for your kind review! There's no higher compliment than saying you would recommend us to ANY restaurant! And yes, we know there is always room for improvement and we are always striving to improve the system through feedback from customers like you. Thanks for your business, and for being a piece of CAKE. RT Robert T. owner Hospitality Used the software for: 6-12 months ### "Great product! Great support!" October 21, 2017 5.0 Easy to use and train staff. Good inventory control for ordering etc. Good cash control and great reliability. Pros Low up front costs. Easy to use and program. Support team is very responsive. If you call and ask for a certain report or configuration they will either help you get it or file a change notice to update the software at the next upgrade if possible. Cons A little pricey each month. Only one option for credit card processing. reports are not available on the pos system. Only on the back office system. Review Source Response from Mad Mobile January 11, 2018 You can absolutely access your reports from any CAKE POS, please contact support@trycake.com or browse our tutorials at CAKE University (https://university.cake.net/) to make sure you have access to the features your business needs. We're happy CAKE Point of Sale has been reliable, helpful in controlling cash flow and inventory. CAKE prides ourselves on offering great support in every situation, and thank you for your review! CE Chad E. Office manager Food & Beverages Used the software for: 2+ years ### "Cake POS 100+ seat restaurant " July 19, 2019 4.0 Excellent system with intuitive back office controls. Gets the job done with minimal errors Pros Ease of use/ modification. Easy to program. Good reporting. Cons Inability to integrate w/ other credit card processing hardware/software Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Ease of programming Review Source Response from Mad Mobile January 10, 2020 Hey Chad, thanks for your kind words. Glad to hear that you are putting our Point of Sale to great use! dS dave S. owner Food & Beverages Used the software for: 1-2 years ### "POS use" April 17, 2019 4.0 Pros New employees catch on rather easily. It does not do everything but it does run a lot of reports that you can get to daily with ease. Customer support will walk you thru most issues you come across in a very reasonable time Cons I wish you could do everything remotely. When your a small restaurant you don't always want to give servers ability to get deep into system. Close out reports, tip function Review Source Response from Mad Mobile July 3, 2019 Thank you, Dave, for your review! So great to hear that new employees find CAKE a breeze to use and that Customer Support has been so supportive. Would love to learn more about what issues you are having managing things remotely. Please give us a call and we can walk you through how to set up options based on managers, servers, etc. JC Jacqueline C. Owner Restaurants Used the software for: 2+ years ### "AWESOME Customer Service" December 3, 2018 5.0 We've had CAKE for almost 2 years and have been very happy with the product. The hardware has been very sturdy and we haven't had any issues with the equipment. We recently added an order pad to our establishment. Our customer success manager, helped us look at our options so that we could select the best equipment for our patio. On opening day for our new patio we had an issue with a power supply for the order pad WiFi access point. CSR drove up a replacement the next day, so that we would be able to be up and running for our busy Friday night. She has been the greatest help with all things related to our POS system. Pros Easy to use, cloud based updates so you always have the latest version of software, AMAZING customer service, team take suggestions for features to be added and ACTUALLY applies those suggestions. Cons We have been happy with all aspects of CAKE Review Source DV Darrell V. Owner Restaurants Used the software for: 2+ years ### "Attention Restaurant Operators " October 6, 2020 5.0 The customer service is top noch. Pros The ease of use. A new hire is easy to get up to speed . Easy to go from screen to screen. Easy to split checks. Cons Actually I have nothing negative. It's easy to understand and use Alternatives considered [Aloha](https://www.capterra.com/p/178235/Aloha/) Reason for choosing CAKE POS notch. Sysco partner Review Source BA Ben A. Manager Restaurants Used the software for: 2+ years ### "Cake" October 8, 2019 4.0 Excellent, no real issues or problems at all. Easy to use and user friendly. Pros Very easy to use. Rarely do have a problem but when one arises their tech support is easily accessible and ready to help. Cons Honestly I don’t have any problems with the company or software. The ONLY issue might be the difficulty of changing the users interface. Review Source Response from Mad Mobile January 10, 2020 Hey Ben, thanks for leaving a review! Glad to hear that we are a very easy to use and user-friendly system. Our 24/7 support team is always on standby and ready to help when issues arise, so thank you for the shout-out! jK jeff K. owner Restaurants Used the software for: 2+ years ### "cake review" October 10, 2018 5.0 Pros the order menu is very easy to use and learn quickly. the drop down menus are easy to understand. the shortcuts help a lot. new users are still able to use the system while they learn the best and most efficient ways to place orders. Cons would be nice to have some more control from my office, but many of the issues have been addressed and added over the last 3 years. also would be nice to change how things are printed to the kitchen, especially the order of things Review Source Response from Mad Mobile October 23, 2018 Thank you, Jeff! We strive to make our solutions user friendly for our customers, so glad to hear we're doing a good job. We appreciate the feedback on having more remote functionality into the system. As you have seen, we are always improving and incorporating new features, so stay tuned! VR Verified Reviewer Manager Restaurants Used the software for: 2+ years ### "Easy to use " April 24, 2019 5.0 Always easy to get someone on the phone. Was very simple to set up. Very easy to add new items to the menu. Pros One is the top things I enjoy most about this software is the ease of making changes so quickly. Adding and deleting items is a breeze. I also love how easy it is for new hires to learn. Cons My only complaint is that I wish the nightly reports for the servers were more detailed. Review Source Response from Mad Mobile July 3, 2019 Thanks for the great review! Love to hear that making changes and the system in general is so dang easy. We hear you on reports, improvements are coming your way soon! JP Jeff P. Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Katy Golf Club 11" October 27, 2020 5.0 The fact that I have not had any major hassles, Cake is a perfect fit for me. Pros Easy to use Easy to train others to use Credibility and positive perception to public Convenient and efficient for customers to pay on-line ordering Great service Easy to edit menu Easy to create sales reports Cons I am slow to load and configure customers order credit card fees time in which credit card transactions hit my bank Reason for choosing CAKE POS I am a Sysco food customer Review Source JG Jodie G. Owner Restaurants Used the software for: 2+ years ### "More Profits" October 5, 2020 5.0 We realized after only 2 days use, extra's the customer's were ordering were being pay for and accounted for. With our old system of using pen and paper, these sales were not being recorded which was profit loss. Now having to be put in system, we are seeing a bigger profit on the extra's. Pros So Easy to learn and use. Cake POS keeps up with all my daily figures I need the most. Alot less paperwork on my part. Cons Nothing really....learning to use reports took the most time.... Review Source TR Tami R. Proprietor Restaurants Used the software for: 2+ years ### "Extremely happy with this POS system." February 27, 2020 5.0 Excellent. My Rep \[SENSITIVE CONTENT HIDDEN\] has been magnificent! Pros Very user friendly. Support is wonderful. Have used several systems and CAKE has been the most successful. Cons There is nothing we didn’t like. We are very happy with our decision. Reason for choosing CAKE POS Because of our relationship with Sysco. Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Two years ago Review Source RM Robin M. Owner/Manager Restaurants Used the software for: 1-2 years ### "Buy this system, you will love it!" April 8, 2021 5.0 Pros This is is easy to you, easy to train new employees and never shuts down. Customer service is excellent and work with you always. Cons Wish there was a monthly view with daily sales and a prior year view as well. Review Source TH Tanya H. General Manager Food & Beverages Used the software for: 1-2 years ### "Love the fact that we can call and they help us resolve issues over the phone." July 20, 2018 5.0 1\. Ease of Employee Training, Time Cards, Customer Transactions. Pros Ease of use and loading new products. Easily tracks employee clock in clock out as well as breaks. Helps me do payroll much faster pulling it up on reports rather than manually calculating punch cards Cons Comps and Gift Cards should be a manager required selection as we have had several employee issues that I have addressed with Cake already and nothing done yet. Review Source Response from Mad Mobile July 24, 2018 Hi Tanya - so happy to hear that you've found your CAKE Point of Sale so easy to use! Good news about comps, in our newest 6.26 release that is coming out in the next week or two, you'll be able to set dollar and percentage discounts for comps that should hopefully solve this problem for you. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.