# Page 13 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 13 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143463/Cake-POS/reviews --- CAKE POS 4.6 (522) [View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 13 - Reviews of CAKE POS ## Showing most helpful reviews Showing 301-325 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Joanna L. Owner/Manager Used the software for: 2+ years ### "LOVE it!" November 18, 2017 5.0 Totally changed my business. Now we track what items are selling best, peak times for employee scheduling and I don't have to go back to my deli to make sure the register has been closed for the evening. I get an email as soon as that is done! Pros Ease of use. Easy to train employees on, easy to make menu changes. Easy to keep track of sales and clock in/clock out for employees. Review Source Response from Mad Mobile January 9, 2018 CAKE is happy to hear Main St. Desserts & Deli is getting the reports, data, and scheduling assistance that you need to run your business your way. We make sure you keep moving forward without having to recheck your registers manually every night. Thank you for your great review of CAKE. CW Carolyn W. Owner Food & Beverages Used the software for: 6-12 months ### "Slows down your ticket time" January 11, 2020 3.0 Pros It looks good. Not too difficult to set up Cons The credit card reader: it's an unusual way to insert your card. It's not like anyone elses. It looks cool, but you spend 15 seconds explaining to reach customer how to use it. The receipt and tip request for customers: if you don't send your ticket to the kitchen before selecting pay, you'll add 40-90 seconds to your ticket time. Customers are confused by the reader, then they have to answer 2 separate screen questions. If they don't, and wander off. The ticket won't send until you select the receipt option for them. This system is NOT good for quick service. Maybe a full restaurant, but not counter. Review Source SS Stephanie S. Co-Owner Used the software for: 2+ years ### "We've had nothing but the best experience using CAKE. " February 14, 2018 5.0 Pros User friendly, 24/7 support, updates that make our business run smoothly. We also love the online ordering option, it was helped us increase business for customers who are on the go. Cons We really havent had any real big issues with the software as of yet. I do wish there were certain options like phone orders but other than that we love it. Review Source Response from Mad Mobile March 7, 2018 We'd love to hear your thoughts on any features you'd like to see, please lettuce know how we can serve you better! Glad to hear Lettuce Toss It is running smoothly and seeing more green with CAKE. Thank you for taking the time to write a great review. SM Scott M. Business Owner Restaurants Used the software for: 2+ years ### "Cake software review" December 5, 2018 5.0 Pros The software is very easy to use. The customer support is probably one of the best I have talked to. The Cake staff is very friendly and helpful. I would not think of using a different company for my POS needs. Cons Some of the previous software updates caused an issue with the POS having to be restarted frequently. I have talked to tech support about the issue and it has been since resolved. Review Source Response from Mad Mobile December 12, 2018 Thank you so much, Scott, for being such a loyal CAKE customer! We are happy to hear that you have found the Point of Sale easy to use and had such great service from our support team. RS Ronnie S. Owner Used the software for: 1-2 years ### "We switched to CAKE because we needed to update our old system." October 5, 2017 4.0 I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts. Pros I really liked how fast they can get into the system within seconds to check or address simple issues. Cons I do have an issue with paying out vendors in cash where the system doesn't have categories to track that, which I am hoping they might resolve but has not been yet in spite of my efforts. Review Source Response from Mad Mobile January 11, 2018 Thank you Ronnie for your honest feedback. We make it simple and quick to access and utilize the full functionality of our POS anytime and anywhere. While we don't offer the tracking feature you want yet, it will be eventually developed. In the meantime, your accounting software can be used to track payments externally. TR Toni R. Catering Supervisor Food & Beverages Used the software for: 1-2 years ### "Yay "CAKE"" December 13, 2019 5.0 CAKE has been a great asset to us to the fact that we can be "cashless". Pros I like this software because it's very user friendly & easy to maneuver. I caught on to it quickly with one training session. Cons I don't particularly care for the new upgrade, I found that it was harder to find the reports that I need. The "old version" had it more laid out for me. Review Source Response from Mad Mobile January 10, 2020 Hi Toni, thank you for stopping by to leave us a review. We definitely pride ourselves on the ability to be user-friendly, so we are happy to hear that you caught on within one training session. JH John H. CFO Used the software for: 2+ years ### "Switched to this POS 3 years ago, no problems works very well." September 14, 2017 5.0 Pros Great control over sales value and Items sold reports. Easy to revise/change menu and prices. 3rd party software ShoGo uploads daily sales to Quickbooks Online daily. Cons Scheduling and time clock functions are weak. We can't use them. Should be able to clock in and out from a ipad/tablet separate from order pad/register. Review Source Response from Mad Mobile January 11, 2018 CAKE is glad to hear you're getting great mileage out of CAKE and our partnership with Shogo. We're glad you can change your menus and pricing with ease. We just pushed a CAKE POS update, and we've made it simpler to clock in and out. Thank you for your great review! RS Rita S. Co-Owner Food & Beverages Used the software for: 2+ years ### "Recommend CAKE " May 5, 2020 5.0 CAKE has been a great addition and useful tool in our businesses. It’s been the best POS system we have used so far. Pros CAKE’s customer service has always been top notch and very easy to use. Cons I liked the old reporting formats better than the newer versions. Reason for choosing CAKE POS Style and price Review Source KS Kate S. owner Restaurants Used the software for: 6-12 months ### "So happy to have chosen Cake" April 24, 2019 5.0 Being new to the restaurant business, I researched many POS options and feel as though I couldn't have made a better choice. Thank you Cake! Pros Love the extensive reports, ease of use for employees of all ages, ability to search for an item, ability to remotely access the Menu Admin and all Admin aspects of the system. Customer support has been perfect every time we've needed a question answered. Cons Reports being limited to 100 days, but pretty sure that will soon change. Review Source Response from Mad Mobile July 3, 2019 Thanks Kate - we're so happy that you chose us too! From reporting, ease of use, and customer support, we love hearing that CAKE makes it easy. You're right, the report limit will extend to years, not days going forward. Thanks again for choosing CAKE! pH patti H. manager partner Hospitality Used the software for: 2+ years ### "easy to use ." January 29, 2018 4.0 Pros easy to navigate, wish it had a few more features tho. I would recommend this system. clocking in and out, but could use better closing Cons staff signing out with open tabs, hate that... printers are ok . its getting better but needs fine toning. Review Source Response from Mad Mobile March 14, 2018 CAKE is happy Johnny's Taphouse and Grill is doing well with CAKE Point of Sale. We have recently enhanced the POS to show a warning if the employee has any open orders. We will be creating a system option to prevent a clock out event if there are open orders. We hear you, and we're working on a solution. Thank you for your thoughtful feedback of CAKE! aS alva S. Technical Support Telecommunications Used the software for: I used a free trial ### "Cake Pos information" September 11, 2023 4.0 Pros i like the fact that the merchants has full control of the pos and other cake products Cons there is alwys updates that affects the customer daily process Reason for choosing CAKE POS the ease of use and the cost are my reasons for choosing caks Review Source Response from Mad Mobile September 14, 2023 Thank you for the review. We appreciate the feedback! We'll continue striving to provide exceptional products and outstanding customer care to make every interaction with you remarkable. JB Jean-Christophe B. Consultant Hospitality Used the software for: 1-2 years ### "Cake POS " January 21, 2020 5.0 The addition of the online ordering incorporated directly to our POS system is definitely a great tool for our industry. Very easy to set up and result in sales showed vast improvements and removing third party company another plus for this system. Pros Ease of use and aesthetics are well combined making this POS system a great option for anyone. Reliability is also a plus, have not yet experienced any down time. Cons Very few issues and nothing to stop us from enjoying this POS system Review Source JM Jennifer M. Owner Restaurants Used the software for: 1-2 years ### "Love the way it has help our ordering for our restaurant!!" December 9, 2017 5.0 No mess up on our orders going to kitchen because staff can't read the waitress handwriting Pros It is so easy to navigate through and I can easily teach just anyone how to use it even the dumbest blond you know!! Cons I really can't think of any cons at this very moment it use to be time sheets but there was an upgrade that fixed that so now I love that!! Review Source Response from Mad Mobile January 16, 2018 CAKE is always happy to get glowing reviews from restaurants like Baby Blues BBQ. We make software that is simple to setup and train employees on without slowing down your operations. We make ordering and timesheets easy for restaurants, and if you ever have issues with timesheets or anything else, please reach out to support@trycake.com or CAKE University https://university.cake.net/ for video tutorials. Thank you for choosing CAKE! RM Ryan M. CEO/Owner Entertainment Used the software for: 2+ years ### "Bar and axe throwing" August 16, 2021 5.0 great Pros much cheaper than others with the same functionality Cons most of my servers and bartenders complained initially about not using Micros or Aloha, but they all came around and figured it out quickly Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/) Reason for choosing CAKE POS much cheaper, same functionality, cloud based instead of server based Review Source RL Ralph L. owner Used the software for: 2+ years ### "After initial setup and learning time, smooth operation" December 13, 2017 4.0 meets most of our needs Pros Great amount of flexibility, the best product we have seen or tried, we have looked at and had demos of others and this fit our operation the best. Cons some delay in correcting some issues attempts were made and some temporary fixes were made but we had to wait for the next update. Review Source Response from Mad Mobile February 14, 2018 Thank you for taking the time to review CAKE. We are glad the Fruit Bowl has had smoother operations since choosing our our Point of Sale. If the update didn't fix your issue, please contact support@trycake.com to get help resolving this or issue you experience going forward. LT LAURA T. OWNER Used the software for: 2+ years ### "User friendly" January 29, 2018 5.0 Pros I like the remote access feature. The software is user friendly. I like how we can control what access the employees can have. Cons I don't like how owners have to clock in to use system to be able to use it. Also, I don't like how we can't close cash remotely. It has to be done at the physical location only. Review Source Response from Mad Mobile February 28, 2018 CAKE prides ourselves on user-friendly software that frees you up to manage your restaurant better from anywhere. Our system has every user login to access features so you can link every transaction to a specific employee. Thank you for your great review of CAKE. FA Francisco A. Owner Restaurants Used the software for: 2+ years ### "Great starter pos system " December 8, 2020 5.0 Pros The ease of software usage for the most part Cons Not having chip reader for cc and hand held devices and the inability to do certain actions that would have been very helpful Reason for choosing CAKE POS It was more affordable and they made it easy to acquire Review Source SS Sonja S. owner Restaurants Used the software for: 2+ years ### "Renewal of the contract" August 6, 2018 5.0 The Cake POS system is showing me in detail the sales of each item in an easy format. I am very impressed on having this as an owner. Pros Its made for restaurants and has a diverse application for what I need to make my business efficient. Cons There is more applications I can use and my time is limited for implementing them. I would like to have online support to go through these applications. Review Source Response from Mad Mobile August 20, 2018 Thank you, Sonja, for your kind review! If you ever have any questions about various applications or integrations with your CAKE Point of Sale, you can contact support any time at (650) 215-7777. PS Peggi S. Owner Restaurants Used the software for: 2+ years ### "CAKE review" January 14, 2019 5.0 Great experience. Looking forward to using it with Quickbooks. Pros Easy to use. We are able to track sales by individuals. Cons I would like to be able to run reports for a full year. Right now you can only do 3 months at a time. Review Source Response from Mad Mobile February 4, 2019 Thanks so much for the review, Peggi! Glad to hear that your CAKE POS has been easy to use and helpful in tracking individual sales. We appreciate the feedback on reporting. Our team is working on a bunch of enhancements that should allow for you to choose whatever range you like for reporting. We will let you know when this is ready to launch. Thanks again for being a CAKE customer! RS Renee S. Assistan Manager of Nutritional Services Hospital & Health Care Used the software for: 1-2 years ### "Gerneral review" October 10, 2018 5.0 Cake point of |Sale has been great for us. It is so much easier to program and run reports and it is all right there. I wish that Sysco items could be linked into the system so you can analyze menu items and price them out better within the system. Pros How easy it is to use, and train staff. Cons sometime the internet goes out , the credit card machine doesn't always work right but it could be our access. Review Source Response from Mad Mobile October 23, 2018 Thank you, Renee, for your kind review! We love hearing how easy CAKE Point of Sale has been to use for yourself and your staff. Are you still having issues with your internet? When there is no connectivity, you should still be able to process payments with offline payments. This can be turned on in System Options. If you need any help, please don't hesitate to contact our support team at 855.696.CAKE. RZ Richard Z. Owner Food & Beverages Used the software for: 1-2 years ### "Very Happy" December 18, 2018 5.0 It is an overall help. Easy setup to time saving for the waitstaff and easy reading for the kitchen staff. Pros It has worked well for our small bar and restaurant. We love the order pad, it saves the waitstaff so much time and they can connect with more customers. Cons The set up to start was alot, menu building, modifiers, and learning everything. But cake university was a great help. Was well worth the time Review Source Response from Mad Mobile January 3, 2019 Thanks so much, Richard! We love to hear that CAKE Point of Sale and OrderPad have been a great solution for your small bar and restaurant. We understand that there is quite a lot to be setup in the beginning - so happy to hear it was worth it and CAKE University was so helpful! If you need any more help or have questions, you can always call CAKE Support 24/7. TB Todd B. Owner Restaurants Used the software for: 1-2 years ### "effective POS system" May 25, 2021 5.0 Pros This system is easy to use and easy to train employees on how to use. Cons The reporting/ analytics could use a boost but overall a solid product. Review Source LN Luciano N. owner Food & Beverages Used the software for: 2+ years ### "Which POS to buy " October 8, 2018 5.0 In the four years that we have been using Cake I rarely have to call to correct an issue. I can usually can correct it my self by watching the FAQ or by calling support. Pros This is a very affordable POS system to buy or lease. Easy to use and the support is there 24/7. Cons Not able to close cash by remote but have been told it's coming soon as an update. Review Source Response from Mad Mobile October 23, 2018 Luciano, thanks so much for your review! So happy to hear you have found your CAKE Point of Sale system affordable, easy to use, and round the clock support. You are correct, currently you can not close cash remotely but it is coming. Stay tuned! LS Lucy S. Food and Beverage Manager Restaurants Used the software for: 2+ years ### "Cake is great" July 30, 2020 5.0 I find that the program is easy to use Pros How easy it was to use and also love the auto up dates that makes it so easy for me. There is not anything so far that i do not like about this product Cons So far ther eis nothing i don't like about cake it is great. Reason for choosing CAKE POS Much easy and so much info that i use from this system Review Source CB Christy B. Chef/Manager Food & Beverages Used the software for: 1-2 years ### "We were a start up needing a POS system, and this one is really good and affordable. " July 18, 2017 4.0 Pros We were a start up needing a POS What I like about CAKE is we don't have to have or maintain a server here since it's all online and internet based. The reps we dealt with were really great at helping us get it all set up, and it's been wonderful customer service from day one. It's just been really great. I like the design and ease of use for it, and it's just so much easier to use than other systems I've used in the past Cons Sometimes I have difficulty finding information I need in the reports. I may have to go through several menu options to find what I'm looking for. This generally relates to sales categories. Review Source Response from Mad Mobile January 11, 2018 Thank you Christy for your great feedback of CAKE! Our Point of Sale tries to offer reporting that works for all kinds of restaurants, and we'll continue to work on improving reporting so that sales categories can be digested more easily. We hope Harmon's Bistro and the HART Theatre are both enjoying serving with CAKE, and we'd recommend CAKE University for lots of helpful information that will teach you valuable tips and information about how to get the most out of your CAKE technology. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.