# Page 3 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143463/Cake-POS/reviews --- CAKE POS 4.6 (522) [View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of CAKE POS ## Showing most helpful reviews Showing 51-75 of 522 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BD Ben D. Corporate Chef Restaurants Used the software for: 2+ years ### "Long Time CAKE User" October 11, 2023 5.0 All in all, Cake is my preferred POS. I've chosen CAKE over Toast and other legacy systems. Pros Easy to use interface, quality equipment, software has come a long way since I starting using in 2015 Cons 3rd party integrations (Grubhub, Doordash, scheduling/timeclocking, Rippling) Would like to add pictures, better table layout formatting Reason for choosing CAKE POS Comfort Review Source Response from Mad Mobile October 17, 2023 Thank you for your continued support since 2015. We will continue to push our product to the next level and add new offerings for integrations when available. As always, please reach out with any questions or concerns! CM Carla M. owner Food & Beverages Used the software for: Less than 6 months ### "Newbie using Cake pos" August 15, 2021 5.0 We have just added the gift card feature, pleasantly surprised at how well they are selling in just a few days of offering them. we are getting ready to implement the loyalty rewards, as we are getting many requests for that feature. And we are taking a leap and implementing the online ordering feature. As we are getting many requests for that option. Pros The ease of use. The ability to edit the menu, to make it more user friendly. Our employees have told us, this is the easiest system they have ever used. And they have come from other food establishments. Cons At this point in time, we are fairly new users and new to running a coffee shop. We do not have any cons to list. Reason for choosing CAKE POS The platform, hardware, software After comparing several other products, we settled on Cake for the ease of use. The Cake system just seemed to fit better for what we were imagining. The other systems seemed like overkill and were more for chain operations. Review Source PL Patrick L. Owner Restaurants Used the software for: 6-12 months ### "POS technology is behind. Customer Service is very poor. " March 6, 2023 1.0 You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant. Pros It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation. Cons Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs. Alternatives considered [Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Switched from [SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/) Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences. Review Source RD Roman D. Owner Restaurants Used the software for: 2+ years ### "Started out as a great solution but something has changed" August 10, 2022 3.0 Started out great but the recent missed credit card deposits are alarming and there seems to be a breakdown in communication internally. Might be the transition over to madmobile but something is going on. As a business owner shopping for a POS solution, I would give this time to see where this goes before jumping in. I'm in the process of shopping for a possible new solution. Pros Very easy to use and robust. Great reporting and features. Cons We are experiencing multiple instances of our credit card deposits not depositing on the days that they are contracted to deposit from Cake and it has impacted payments to vendors and payroll. There almost seems to be an disconnect between support and understanding the very real problem that this presents to a small businesses. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS At the time, really liked the ease of use and how robust the software is. Review Source CL Carol L. Owner Restaurants Used the software for: 2+ years ### "We have been very pleased with our experience with Cake, from the employer and employee standpoint." September 29, 2017 5.0 Pros Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress. Cons The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help. Review Source Response from Mad Mobile January 11, 2018 CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE! BB Bridget B. Owner, manager, server Food & Beverages Used the software for: 2+ years ### "Bowen's Tavern" January 28, 2020 5.0 We are very happy with CAKE, it saves me time bookkeeping, helps with inventory and is easy for our employees. The support is wonderful and I can not say enough how nice it is to use CAKE payments for credit card processing and have everything under one system with easy to use reports! Pros The thing that I like the most is being able to connect to the POS with my computer or phone. It makes life as an owner easier, I can make buttons for items or change prices even if I am not at the tavern. Also being able to pull reports up on my computer is much better than working only with the close cash slip. The support is wonderful, I always get an answer to my question or the help I need. It is just so easy to use that even employees who have never used a POS can learn to use it easily and fairly quickly. Cons There are only a few features that we would change such as, if you set hours for happy hour, after it is over, items cannot be cashed out if they are already on an open order so you would have to have everyone pay as you go or cash out before a certain time. The other feature that doesn't really work for our tavern is that if a refund is performed, the whole amount doesn't show as a refund, part does and the other part is refunded on the employee's tips. We would love to see the ability to close cash and assign drawers from the website as well. Other than that, we are totally happy with this system! Review Source CN Carmelle N. Manager Restaurants Used the software for: 6-12 months ### "Great Software! Great Support!! Great System!!!" March 30, 2018 5.0 The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it. Pros This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!! Cons Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future. Review Source Response from Mad Mobile April 26, 2018 Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day. We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red. Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents! DZ Dillon Z. President Food & Beverages Used the software for: 2+ years ### "CAKE is a piece of Cake" August 30, 2021 5.0 The overall experience with CAKE was fantastic. Pros Cake software is very user friendly and the support staff is always available and very helpful. Cons This is a tough question, as it is always being updated, but the one thing that would help a business owner is to be able to log into the mobile account and be able to see not just what the current sales are, but how many open orders and the dollar amount tagged to that. Reason for choosing CAKE POS When I sat through a 45 minute webinar and was shown how user friendly and cost effective it was, I was sold. Every question I had about the system during the webinar was easily answered by the representitave. Review Source CS Craig S. Owner Food & Beverages Used the software for: 2+ years ### "Great pos with the best restaurant applications" November 17, 2021 5.0 It has been the best system I have used and helps me see a fine tuned picture of what is happening with my numbers. Also was a huge help getting through the covid shutdown, lots of ways to get creative with the software. Pros Very simple to use and training can be done online. The management side of the computer is very simple compared to other brands. Cons A couple of very odd settings in the software, nothing important, just a little wierd. Reason for choosing CAKE POS better applications and eaiser to use Review Source ZM Zick M. Owner Food & Beverages Used the software for: 6-12 months ### "They Give You Choices....Who Doesn't Like Choices?" July 1, 2016 5.0 The highest grade i will ever give a POS system is a 9/10 because there is always something new and innovative that you will be chasing, no matter which system you have. Therefore there is no '10' system. These guys got the 9. They have a nice system, but what i like best, is that they survey their CURRENT customers to find out what they can do better, then make it better. And they give you choices.....who doesn't like choices?! Pros Look: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that? Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems. Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything. Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them. Cons i must say, the name sounds a bit silly, but does Apple sell Apples? The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great! I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update! Review Source Response from Mad Mobile January 11, 2018 Thank you Zick for your thorough and clear enthusiasm for CAKE! We're thrilled to have stood out among so many great options in the POS marketplace, and we'll continue to improve our POS based on what our customers want. AS Amanda S. Book keeper Food & Beverages Used the software for: 2+ years ### "Great System...WORTH every penny!" March 11, 2022 5.0 CAKE is excellent. We've had great customer service when we had questions or issues...and our software and hardware have worked GREAT for the past 4.5 years! Pros We love that each employee can easily enter and track orders, as well as clock in & out! That coupled with the awesome real-time reports available make this an unbeatable product! Cons We have a small frustration with how the POS screen aligns the option buttons in ordering windows. It takes us a few minutes to adjust after we change menu items, but is not a big issue. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Breadcrumb](https://www.capterra.com/p/235502/1Breadcrumb/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS It seemed to have all of the options we needed in one package, where everything else required additional programs, hardware or services. Review Source DH Dennis H. CO-Owner Used the software for: 1-2 years ### "Not ready for Prime Time. Crashes when you need it most." August 28, 2017 1.0 I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit. Pros Easy to use interface. Order Pads should allow servers to spend more time on the floor Inexpensive POS System. Cons It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant. Review Source Response from Mad Mobile January 11, 2018 Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future. AM Amie M. General Manager Restaurants Used the software for: 2+ years ### "Cavalier Pizza " September 22, 2023 5.0 Pros Compared to the other POS systems I have used over the years, this is by far, the most user friendly POS system I have used! I love the mobile access, which allows me to view & edit timesheets & menu from home Cons The cord for the card reader isn't as tight & secure as it should be, so the card reader disconnects Review Source Response from Mad Mobile October 25, 2023 Thank you for your continued support of CAKE POS. We appreciate the 5-star review. Reach out if you have any questions or issues! BM Braden M. CEO Restaurants Used the software for: 1-2 years ### "Who Doesn't LOVE CAKE?" March 30, 2021 4.0 The data that CAKE provides me is incredibly valuable to our business. We love it! Pros We don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training. From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful! Cons Negatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts. There are no other negatives about CAKE. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Cake seemed to have a more durable product. The biggest reason was....When I spoke with all the sales staff from the different companies the CAKE representatives were the only ones that never talked negatively about their competitors. That let me know they didn't need to degrade the other guys, they had faith in the system they were selling. I now have the same faith in CAKE. Review Source MA Mike A. Owner Used the software for: 2+ years ### "Great experience, amazing support and the right way to buy software" July 27, 2017 5.0 Pros We were using an older text driven system before that ran on an older OS on XP and we needed something that was Windows-oriented, vendor supported, and took support off of management's hands and handed it over to the people who are actually on the floor doing the work. Frankly the old system also broke a lot, and we needed something more technologically advanced. CAKE has been fantastic. Developing and managing the menu has been surprisingly easy, like the easiest thing I've ever done. Working with the categories and modifiers was just a piece of cake. All of the people working here love it. They came off a system they were already used to, and the conversion was completely painless and extremely fast. When we went from tickets to our old system it was a 6 month nightmare, it just took forever, and I was concerned switching to CAKE would be the same, but it was instant. The system was so intuitive, it's been really nice. It operates exactly how you think it should work, which is probably why staff took to it so readily. The way you can purchase it was also a huge factor for a small independent company like ours, so you can do a small down payment instead of a big cash outlay. It just works for us. Cons An ad-hoc reporting capability would be nice. The existing reports are substantial and you can download them into excel, but I would like to be able to create my own. Review Source Response from Mad Mobile August 16, 2017 Thank you Mike for your great review of CAKE! CAKE Point of Sale makes it easy for you to work faster, more efficiently, and with less overhead. We¿re glad to hear your staff is loving it as much as you are! ML Molly L. Owner Food & Beverages Used the software for: 2+ years ### "Cake POS is sweet!" April 26, 2023 5.0 It's a phenomenal product - I've recommended it to many other restaurant owners! Pros Ease of use, ease of configuration, affordable Cons Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place! Switched from [Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/) I needed software that was hosted in the cloud and updated regularly with a larger tech support team. Review Source SW Shirley W. OWNER Food & Beverages Used the software for: 2+ years ### "Seems to have gotten over the transition well!" July 19, 2022 5.0 Overall it's been positive. Wish there was a book/manual to refer to. Pros I am able to check see my menu entry before it publishes. This helps avoid problems that might occur through mis-catagorizing and double charging. Also can add my convenience fee to the tax line (yes, I have posted a sign!) Cons I have trouble with remembering how to structure some of the items I am entering into the menu. I have not seen any manuals to help with that. Reason for choosing CAKE POS They met my very specific needs re. appearance and ease of use Review Source JG Joseph G. manager Restaurants Used the software for: 6-12 months ### "Very happy overall with the Cake System. " July 5, 2017 5.0 decreased ticket times, no more pocketed tickets, better overall customer satisfaction. Pros Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well. Cons Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens. Certain features such as an on the fly print button from the table layout screen would decrease our table times. The Split screen is very counter-productive compared to other systems. Review Source Response from Mad Mobile January 11, 2018 We're so happy to hear Cafe at the Gardens is running efficiently and profitably since switching to CAKE! But we are sorry to hear that you're experiencing a touch screen lag. If you haven't already done so, we advise contacting support@trycake.com for further investigation. We have brought this to the attention of our Product team in the meantime. Thank you for taking the time to share your experiences! NN Nick N. Bussiness Manager Food & Beverages Used the software for: 1-2 years ### "General Manager " July 13, 2021 5.0 Pros Cake made it easier to do just about everything that we need to run our business to the best of our ability Cons Credit card reporting, I wish there were monthly statements for my book keeper is my only complaint Review Source KS Kevin S. Co-Owner Restaurants Used the software for: 2+ years ### "CAKE is simply the BEST" September 28, 2021 5.0 A++++++++++++++++++ System and customer service!!! Pros The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!! Cons The chip readers inconsistency. The inability to be able split items more than 1 in a time. Alternatives considered [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Clover](https://www.capterra.com/p/226864/Clover/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Reason for choosing CAKE POS Everything said in the comments before Switched from [Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/) Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!! Review Source KR Karen R. Owner Food & Beverages Used the software for: 1-2 years ### "Absolutely horrendous. Customer service is completely useless." May 14, 2018 2.0 none Pros Global modifiers. That's literally the only thing I like about it. If it wasn't for that, we would have gotten rid of this system a long time ago. Cons This system is completely not customizable to your specific business. They're constantly updating the software with updates that make the system even worse for my business. There should be an option to not upgrade. Customer service is absolutely useless. I've called them probably 50 times since we've gotten this system. They never have an answer, they're always "working on it". Never a solution. There was a software problem on their end last Wednesday. I still have not had credit card sales deposited into my bank account from Wednesday and Thursday of last week. It's 5:30 on Monday. I have not had a deposit since Tuesday's sales. One entire week ago. They don't provide any solutions except "We're trying to figure out what the problem is. We're working on it.", but you literally never end up with an answer. You just have to wait and wait until you notice it's finally resolved or never get it resolved at all. You're at their mercy because you paid huge for the thing. What am I gonna do? It's disgusting and these people shouldn't be allowed to operate. They do not care. Even on a normal payment schedule, you won't get Thursday's transactions until Monday, Friday until Tuesday and Saturday until Wednesday. If there's a holiday, push that back a day. Review Source Response from Mad Mobile May 24, 2018 We are so sorry to hear about your experience, Karen. We pride ourselves on excellent customer service, and we want to make this right. Our Customer Success Team has reached out to you directly to help resolve your issues. CM Chris M. Owner Used the software for: 2+ years ### "Drastically improved our order efficiency. Responsive Customer Service." May 31, 2017 5.0 Pros We had a system before CAKE for several years that we couldnt upgrade, which was our biggest issue. It was becoming slower and slower and features werent very robust, even though it was very expensive. CAKE is very responsive from a customer service perspective, and theyre always very helpful. We feel very comfortable calling when we have issues, which dont often come up, whereas before we incurred service fees every time we needed customer support. The reporting is helpful from a record-keeping and costing perspective and does what we need. CAKE is always adding new features and improving the software aspect of it which is great because theres always something new we can take advantage of to improve our business. We were able to process more customers per hour because of increased efficiency, ease of use, and speed of the system. Its an attractive piece of hardware that fits in seamlessly with the rest of our aesthetic, and because of the customers ability to interact on the other side of the screen, its been a great benefit for our employees as tips went up substantially. Cons You have the ability to choose your owner credit card processor, but you have to purchase separate processing hardware. Running cards this way ads a layer of inefficiency to the transaction process, increasing service time. Review Source Response from Mad Mobile January 11, 2018 Thank you for choosing CAKE, Chris! We're excited that you can see increases in tips, and we're thrilled that you're getting the most out of CAKE by using all the features we offer SL Steve L. Owner Restaurants Used the software for: 2+ years ### "Owner" August 30, 2023 2.0 Terrible customer service Pros Was Easy at First, folks were easy to talk to and lots of help, things changed after the merger with madmobile Cons Since merger, been nothing but problems, tired of dealing with folks not in our Country and cant understand them Review Source Response from Mad Mobile September 14, 2023 Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please feel free to reach out to support or your customer success manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right. AB Amy B. Owner Food & Beverages Used the software for: 6-12 months ### "You won't regret this business partnership!" April 14, 2021 5.0 Very impressed with everything - the hardware, software and team of staff have all been great Pros We went thru a total of 7 product demos before selecting CAKE. Hands down was the most inclusive and best reporting features for our Bar / Restaurant / Bowling Alley. The couple times I have had questions, I've had great support and resolution very quickly. I'm not a tech person, and this was a super easy install and implementation for me to do with the rep over the phone. My menu build was very quick and the questions I have had since original upload have been answered quickly. Cons The only issue I have had is occasionally something will disappear that I know I have added as a modifier. Unsure if its a glitch, but it's been so minor that we haven't been inconvenienced at all. Alternatives considered [Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)[Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing CAKE POS Overall had the best fit for reporting and user friendliness. Customer Service and our demo were what put everything over the top Review Source MB Matthew B. Owner/chef Food & Beverages Used the software for: 2+ years ### "We’ve used Cake for 2 years now" February 3, 2022 5.0 It’s been very good overall. Great customer service. Pros It’s user friendly. Once my employees use it for a couple hours they pick it right up. Cons We were unable to set up our online ordering from the table. There were too many steps for the clients to take. Alternatives considered [Toast POS](https://www.capterra.com/p/136301/Toast-POS/) Reason for choosing CAKE POS Our food purveyor Sysco set us up with cake. Switched from [Restaurant Systems Pro](https://www.capterra.com/p/180564/SMART-Systems-Pro/) It was too slow Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.