# Page 3 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143463/Cake-POS/reviews

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CAKE POS

4.6 (522)

[View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of CAKE POS

## Showing most helpful reviews

Showing 51-75 of 522 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AG

Ashley G.  
Manager  
Restaurants  
Used the software for: 2+ years

### "Super user friendly! Would definitely recommend to anyone looking for a POS system!"

April 2, 2021

5.0

The rep that installed the system and trained us was helpful and informative. The system is easy to use and customer service is excellent. We have had no issues with the system, but if there is something you don't know how to to do- call them and they will walk you through it. Hold times for customer service are short or non-existent. Also, they update the system frequently, so if there is a feature you would like to change or add just submit a suggestion to them. As I said before, they are extremely helpful and accommodating.

Pros

Extremely user friendly. Easy to change user permissions, access reports, and update menu from system, back office, and from any computer or mobile device even offsite. Reporting is clear and easy to use as well.

Cons

No major issues. Easy to access reports- could have added features to make it easier, such as the payroll hourly reporting feature- it would be better if it had an option to click the employee name to see all of the daily hours listed for each instead of having only the timesheets function to see the list. Also, on the item sales- listing the add-ons or upcharges for side options would be extremely helpful- could be a drop down similar to the categories. Otherwise, reporting is great and as easy to use as the rest of the system functions.

Review Source

LB

Lucas B.  
Owner  
Food & Beverages  
Used the software for: Less than 6 months

### "SEEK OTHER OPTION"

April 5, 2024

1.0

This is a horrible company. The equipment was missing necessary software when it was taken out of the box. The customer service that was received was bottom of the barrel. Be prepared to be placed on hold for lengthy times and still get no answers and the online support to not reply to your questions.

Pros

There is nothing to like about this POS. Received a brand new system and it didnt even have the software installed that it needed to operate amd tech support could not log in remotely tonfix the issue because of the missing software.

Cons

ALL OF IT. The equipment was faulty when received and the company couldnt fix it.

Reason for choosing CAKE POS

Seemed like a reasonably priced option for what i was wanting but i can see why now.

Review Source

Response from Mad Mobile

April 11, 2024

Hi Lucas, We are so sorry about the frustration and time this issue has caused you. When you open up a brand new, shiny POS system, you want to just plug it in and focus on running your restaurant, not waste time updating the software. Again, apologies. Last we heard you had been in contact with our Customer Success team, and the software version has been updated and resolved. If that is not the case, please reach back out. Cheers to your future success and thank you so much for your partnership! The CAKE Team

AS

Ann S.  
Co-owner, Manager  
Restaurants  
Used the software for: 1-2 years

### "CAKE POS - a good choice"

November 16, 2023

5.0

Very positive. The customer representatives you get when help is needed are excellent and patient. All I've spoken with have restaurant experience and understand the industry to provide excellent advice, encouragement, and support. Today I spoke with Robert. He was able to help me solve a problem that was not technical in nature, but drew on his expertise in the business and his knowledge of food costs.

Pros

The easy of function for my servers and bartenders.

Cons

Some difficulty with our third POS that we move from the outdoor cantina to our inside space for colder months. Hard to keep one monitor as primary and two as client. Often, 2 are listed as the main POS and one client causing the order pads to initialized over and over.

Reason for choosing CAKE POS

Sysco had set up a meeting and free equipment was included at that time. Unfortunately, some was not being used immediately, and updates did not occur and the card reader became useless and had to be replaced once we got our outside Cantina up and functional.

Review Source

Response from Mad Mobile

January 18, 2024

Hi Ann, Thanks for taking the time to write a review! CAKE POS Team

CM

Carla M.  
owner  
Food & Beverages  
Used the software for: Less than 6 months

### "Newbie using Cake pos"

August 15, 2021

5.0

We have just added the gift card feature, pleasantly surprised at how well they are selling in just a few days of offering them. we are getting ready to implement the loyalty rewards, as we are getting many requests for that feature. And we are taking a leap and implementing the online ordering feature. As we are getting many requests for that option.

Pros

The ease of use. The ability to edit the menu, to make it more user friendly. Our employees have told us, this is the easiest system they have ever used. And they have come from other food establishments.

Cons

At this point in time, we are fairly new users and new to running a coffee shop. We do not have any cons to list.

Reason for choosing CAKE POS

The platform, hardware, software After comparing several other products, we settled on Cake for the ease of use. The Cake system just seemed to fit better for what we were imagining. The other systems seemed like overkill and were more for chain operations.

Review Source

PL

Patrick L.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "POS technology is behind. Customer Service is very poor. "

March 6, 2023

1.0

You can contact me directly or follow the reddit thread regarding Cake POS. I have continued to update my experience with Cake POS and it is bad. Consistently poor experience at every turn and every new challenge of the restaurant.

Pros

It is a simple product but it is not for a table-service restaurant. Best for a simple counter service operation.

Cons

Customer service has been horrible. Bad attitudes, lack of help, and terrible at resolving issues.Tripled charged me for additional POS system.TERRIBLE installation strategy. Self-Installation with no assistance if it doesn't work. WHAT?Fabio blamed ME for the installation not working. It is a simple plug and play but what happens when that doesn't work. They shrug and say it is your fault. Wow. I've had much better experiences with LightSpeed/Upserve and SpotOn at my other restaurants.Avoid this at all costs.

Alternatives considered

[Lightspeed Restaurant](https://www.capterra.com/p/211849/Lightspeed-Resturant/)[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)[Revel Systems](https://www.capterra.com/p/135040/Revel-iPad-POS/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Switched from

[SpotOn](https://www.capterra.com/p/197473/SpotOn-Restaurant/)

Sometimes you make mistakes with your decisions and they have minor impacts. Choosing CAKE POS is a MAJOR negative impact that has resulted in LOST SALES for the restaurant in a tough environment.Anyone can contact me to discuss my experience more. Cake does not care about the customer and has never cared about my negative experiences.

Review Source

RD

Roman D.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Started out as a great solution but something has changed"

August 10, 2022

3.0

Started out great but the recent missed credit card deposits are alarming and there seems to be a breakdown in communication internally. Might be the transition over to madmobile but something is going on. As a business owner shopping for a POS solution, I would give this time to see where this goes before jumping in. I'm in the process of shopping for a possible new solution.

Pros

Very easy to use and robust. Great reporting and features.

Cons

We are experiencing multiple instances of our credit card deposits not depositing on the days that they are contracted to deposit from Cake and it has impacted payments to vendors and payroll. There almost seems to be an disconnect between support and understanding the very real problem that this presents to a small businesses.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

At the time, really liked the ease of use and how robust the software is.

Review Source

CL

Carol L.  
Owner  
Restaurants  
Used the software for: 2+ years

### "We have been very pleased with our experience with Cake, from the employer and employee standpoint."

September 29, 2017

5.0

Pros

Before CAKE we were a small mom and pop shop handwriting tickets with no POS system. Having everything handwritten caused issues for cooks and if we were looking for specific item sales, we had to go through every single hand-written ticket to track that kind of data. What attracted me to CAKE was that it was a rental program, so there was not a lot of out of pocket upfront cost, which is really important for a small restaurant. Having reporting capabilities to see what we're selling and how much has been an invaluable service. I can see our busy hours, how we did last week, all that information is right at my fingertips. I can also change the menu from wherever, even my phone, so I love the fact that no matter where I personally am, I can change prices, add things to the menu, take things off the menu, and check out our sales. Our payroll company can also log in and generate payroll which eliminates the chance of human error and gives them the convenience to do payroll on their time frame. A huge plus is the ability to make changes, additions and deletions on our own without needing someone from Cake to do it. In addition, they are very receptive to our "wish list" and quick with trouble shooting and response to problems. This system truly saves us a lot of time and stress.

Cons

The updates on the system sometimes catch us by surprise and cause a little bit of confusion for the staff. Most of the updates are very helpful, but a times, they will make a change that does not work for us. Perhaps a little more warning on the changes would help.

Review Source

Response from Mad Mobile

January 11, 2018

CAKE makes technology for independent businesses like yours to get more done with less money, time, and overhead. We're glad to hear that it's invaluable to your pizzeria. The next time you have an item on your wish list, please do reach out, and thank you for choosing CAKE!

BB

Bridget B.  
Owner, manager, server  
Food & Beverages  
Used the software for: 2+ years

### "Bowen's Tavern"

January 28, 2020

5.0

We are very happy with CAKE, it saves me time bookkeeping, helps with inventory and is easy for our employees. The support is wonderful and I can not say enough how nice it is to use CAKE payments for credit card processing and have everything under one system with easy to use reports!

Pros

The thing that I like the most is being able to connect to the POS with my computer or phone. It makes life as an owner easier, I can make buttons for items or change prices even if I am not at the tavern. Also being able to pull reports up on my computer is much better than working only with the close cash slip. The support is wonderful, I always get an answer to my question or the help I need. It is just so easy to use that even employees who have never used a POS can learn to use it easily and fairly quickly.

Cons

There are only a few features that we would change such as, if you set hours for happy hour, after it is over, items cannot be cashed out if they are already on an open order so you would have to have everyone pay as you go or cash out before a certain time. The other feature that doesn't really work for our tavern is that if a refund is performed, the whole amount doesn't show as a refund, part does and the other part is refunded on the employee's tips. We would love to see the ability to close cash and assign drawers from the website as well. Other than that, we are totally happy with this system!

Review Source

CN

Carmelle N.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Great Software! Great Support!! Great System!!!"

March 30, 2018

5.0

The efficiency for the staff, which is HUGE!! We are a Family Restaurant, that worked with Carbon Guest checks. We would take an order at the table and run it back to the kitchen, and then move on to the next table. Now, because we use the IPads to take the order, we can go from table to table to take the order, while we are doing that we can have the coffee pot with us, and on the way back to the wait station, we can be carrying our pot, and cleaning tables, as well. All of this, while the cooks are working on the orders. We were able to get rid of one extra body during the week because of this efficiency. ALSO because of this system, everyone is charged the same, there is no more "guessing" how much the item costs because we are busy and don't have time to look, all of the sauces are getting charged for, and the amount of "forgetting to add it to the bill" charges are low. This system is a win, win. I just cannot say enough about it.

Pros

This system has Easy to add & Change Menu Items, which works awesome for our daily specials. It is VERY user friendly & Easy to train any age group. This system works great for reports, menu items such as what you are or are not selling, payroll, ect. I am so glad we chose this System!!

Cons

Cannot adjust the pricing after the order has been sent back to the Kitchen. I also wish there were some things you could have print in a different color that goes back to the kitchen. Our ribbons are red and black, but the printer only prints black. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. The cooks have to remember that they have to learn a different way to read the tickets as well. There are a couple of other things, but actually they are being implemented in the near future.

Review Source

Response from Mad Mobile

April 26, 2018

Thank you Carmelle for taking the time to give CAKE such a thorough and glowing review! CAKE Point of Sale does not allow for pricing modification after an order has been placed. We did this to keep cash totals consistent in your inventory - so everything adds up at the end of the day. We hear your requests for different colored ink on your tickets and early this summer we have an update coming out that will allow you to print modifiers in red. Thank you for trusting the Copper Penny Family Restaurant to CAKE Point of Sale, working together just makes cents!

DZ

Dillon Z.  
President  
Food & Beverages  
Used the software for: 2+ years

### "CAKE is a piece of Cake"

August 30, 2021

5.0

The overall experience with CAKE was fantastic.

Pros

Cake software is very user friendly and the support staff is always available and very helpful.

Cons

This is a tough question, as it is always being updated, but the one thing that would help a business owner is to be able to log into the mobile account and be able to see not just what the current sales are, but how many open orders and the dollar amount tagged to that.

Reason for choosing CAKE POS

When I sat through a 45 minute webinar and was shown how user friendly and cost effective it was, I was sold. Every question I had about the system during the webinar was easily answered by the representitave.

Review Source

ZM

Zick M.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "They Give You Choices....Who Doesn't Like Choices?"

July 1, 2016

5.0

The highest grade i will ever give a POS system is a 9/10 because there is always something new and innovative that you will be chasing, no matter which system you have. Therefore there is no '10' system. These guys got the 9. They have a nice system, but what i like best, is that they survey their CURRENT customers to find out what they can do better, then make it better. And they give you choices.....who doesn't like choices?!

Pros

Look: Unlike many of the Micros and Aloha-type companies out there, the machine looks modern and even futuristic with the customer touch screen. We demo'd with Revel and their multi-screen set up looks out of place and almost alien-like. What is that? Ease of Use: It has many features that make training a breeze. Training mode, quick search bar for menu items, global modifiers, etc. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display. i always hated that with other systems. Price: They give you what you NEED, whether it is included with the system or a 3rd party add on. This helps keep the cost down for folks like me who don't need a robust inventory system or scheduling software....if i did need it, I could add that on. They don't include, and charge you for everything, when you may not use everything. Sysco: How can you not feel comfortable doing business with a POS company owned by this food distribution giant? This was part of why we went with them.

Cons

i must say, the name sounds a bit silly, but does Apple sell Apples? The Support was a bit shaky for a minute but i was told they just added an additional Support department in Texas. Since then, it has been great! I would like to see more from their loyalty program. Support told me this is being upgraded and will be included in an upcoming software update!

Review Source

Response from Mad Mobile

January 11, 2018

Thank you Zick for your thorough and clear enthusiasm for CAKE! We're thrilled to have stood out among so many great options in the POS marketplace, and we'll continue to improve our POS based on what our customers want.

AS

Amy S.  
Owner/manager  
Food & Beverages  
Used the software for: 1-2 years

### "We would choose CAKE all over again! "

December 9, 2021

5.0

Love CAKE and we would choose this system all over again.

Pros

This software is so easy to use and the customer service is fantastic!

Cons

Can’t say that there is anything. Cake has it all

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

The ease of use, and all cake had to offer and their phenomenal customer service.

Review Source

DH

Dennis H.  
CO-Owner  
  
Used the software for: 1-2 years

### "Not ready for Prime Time. Crashes when you need it most."

August 28, 2017

1.0

I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.

Pros

Easy to use interface. Order Pads should allow servers to spend more time on the floor Inexpensive POS System.

Cons

It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.

Review Source

Response from Mad Mobile

January 11, 2018

Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.

AM

Aaron M.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Cake(MadMobile) POS Review"

May 17, 2022

5.0

Very solid, they have earned my respect and trust. I have appreciated the help getting everything going and the simplicity that the software provides.

Pros

Cake is an easy software to understand and use. Compared to Toast or Square the setup is straightforward, the interface is clean and the POS equipment is very high quality. Reports are instantly available, customer service is top-notch, and transactions are smooth and hassle free.

Cons

Customizing the online ordering screen as well as the second screen for the POS. Both are very limited and don't allow me to alter font, or layout/style. I'd like to represent my image better and I can't do that if I can't alter the fonts and add graphics.

Alternatives considered

[Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/)[eHopper](https://www.capterra.com/p/149980/Ehopper/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

Superior equipment(POS), easier setup, and maintenance.

Review Source

BM

Braden M.  
CEO  
Restaurants  
Used the software for: 1-2 years

### "Who Doesn't LOVE CAKE?"

March 30, 2021

4.0

The data that CAKE provides me is incredibly valuable to our business. We love it!

Pros

We don't spend any time on training new team members to use our POS System (CAKE). Seriously, it's so easy we show them a few features and they are running it like a pro on day one. That in it's self has saved us a ton of payroll we use to spend on training. From a ownership perspective, we have four locations and I'm able to track them from my central office, Wonderful!

Cons

Negatives only fall on one piece of the equipment. The cash drawer and the insert in it are not built for the type of abuse they can take in some operations. I wish there was an option to purchase extra drawer inserts. There are no other negatives about CAKE.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

Cake seemed to have a more durable product. The biggest reason was....When I spoke with all the sales staff from the different companies the CAKE representatives were the only ones that never talked negatively about their competitors. That let me know they didn't need to degrade the other guys, they had faith in the system they were selling. I now have the same faith in CAKE.

Review Source

SH

Shaun H.  
Business Owner  
Restaurants  
Used the software for: 2+ years

### "Gives greater control over your point of sale and tracking!"

October 20, 2017

5.0

Order accuracy and data tracking

Pros

Conversation Summary/Sample Review: Before we started with CAKE, everything was done by hand so we had to write stuff down which posed a challenge because now you had to know what went on everything and how much things were to charge for extra. There was also no way for us to track anything, really. Now we can track sales of items in general as well as hourly, and there is even an option to track by 15-minute period, which is even greater. Changing the menu is easy and I don't have to have meetings to tell people about new prices and things, I just give a heads up and then it just shows up on the machine. Customization is super easy, so even if the customer wants something we don't have in there it's super easy to enter. And then my favorite part is that I can have different printers that send information where it needs to go, so I can send the fryer exactly what they need and the grill what they need which has helped us out a lot. Instead of looking at an order with a ton of information that makes it hard to see what needs to be done, each person can see exactly what they need to do for their part and then have it come together with better accuracy.

Cons

It would be great if customers could order online and pay with PayPal. An app for remote access to the system would be amazing.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you Shaun for a great review! We do offer online ordering, and an app for remote access to the system. We've contacted your Customer Success representative to ensure that CC Diner and Ice Cream gets your just desserts! We're happy to hear CAKE Point of Sale saves time for team and adds more money to your bottom line.

ML

Molly L.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Cake POS is sweet!"

April 26, 2023

5.0

It's a phenomenal product - I've recommended it to many other restaurant owners!

Pros

Ease of use, ease of configuration, affordable

Cons

Back office / admin settings get a bit complicated and some are configured on POS and some through Admin Portal - I wish they were all in the same place!

Switched from

[Maitre'D](https://www.capterra.com/p/67512/MaitreD-POS/)

I needed software that was hosted in the cloud and updated regularly with a larger tech support team.

Review Source

KB

Katie B.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Cake has been such a positive experience."

November 8, 2017

5.0

Cake saves us time with customers and employee training. It is very user friendly and the support team is very friendly and helpful.

Pros

We switched to CAKE because we were launching a bigger location and with an expanded menu, this was the better option for us. We were previously using Square which didn't have a lot of the functions we needed as a bigger business. It's much easier for employees to work now because CAKE allows them to do clocking in and out in one convenient location, all the menu options can be put in the system which saves their time entering and hunting, and overall it's much more organized. We can also easily change the menu from our laptops on a regular basis because we've been adding a bunch of stuff, and it's much easier from our computers. The reports help us keep records of what sells the best during each season and we can decide then to bring it back or not. A lot of our customers are really impressed as well, it's very easy for them to use and they tell us on a regular basis. It's really user friendly and it all comes down to the ease of use. We just have no complaints, and whenever I need support it's easy to get to.

Cons

The screen will freeze from time to time but it is easily fixed by restarting the machine. I also wish we could find receipts by card holders last name, it would be easier to go back if we need to find a receipt for different purposes.

Review Source

Response from Mad Mobile

January 11, 2018

Your CAKE Point of Sale shouldn't be freezing, please reach out to support@trycake.com if you'd like some technical assistance troubleshooting this issue. CAKE is happy to hear Mishmash Eats is saving so much time by switching to CAKE POS. We hope you and your customers continue to have great things to say about CAKE's support, please get in touch if we can help you get more out of your CAKE Point of Sale.

JG

Joseph G.  
manager  
Restaurants  
Used the software for: 6-12 months

### "Very happy overall with the Cake System. "

July 5, 2017

5.0

decreased ticket times, no more pocketed tickets, better overall customer satisfaction.

Pros

Our main problem before CAKE was time. It was taking too much time for servers to get something written on paper and get back to the POS to put everything in. If the internet was down everything was down so we wanted something cloud based so we could continue with transactions even if the internet had problems. CAKE meets all the needs we were looking for. We've got a much faster turnover rate on being able to get orders in and back to kitchen and out to the table, and we can continue taking orders even without internet, which have both helped with revenue. We also like using the guest manager system so when we run out of tables we can get numbers and page when tables open up which was an added benefit. I can also do things on the fly like change the menu even when I'm not on the restaurant, someone just gives me a call and I can add it from my personal laptop and it goes directly to the POS system, which has been really helpful as well.

Cons

Touch screen interaction is not instant. There is a half second lag in some of the menu screens. It may not sound like much, but anyone in the restaurant industry knows that every single second counts during the lunch rush. This lag also includes certain unnecessary animations between certain screens. Certain features such as an on the fly print button from the table layout screen would decrease our table times. The Split screen is very counter-productive compared to other systems.

Review Source

Response from Mad Mobile

January 11, 2018

We're so happy to hear Cafe at the Gardens is running efficiently and profitably since switching to CAKE! But we are sorry to hear that you're experiencing a touch screen lag. If you haven't already done so, we advise contacting support@trycake.com for further investigation. We have brought this to the attention of our Product team in the meantime. Thank you for taking the time to share your experiences!

DK

Danielle K.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Paddles Coffee"

June 25, 2021

5.0

After hearing nightmare stories from others in the coffee industry with other POS systems, we wouldn’t change a thing. We are more than happy with the experience so far, and we are excited for the updates and changes we’ll see in the future.

Pros

Very easy to set up the menu; customer service has always been top notch; online reports include the information you need to run a business effectively; POS terminal is attractive and customer friendly.

Cons

Would love to see stamps integrated between POS and online ordering; accessing older reports is time consuming; some of the reports are buried within other reports and can be hard to find.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

On recommendation from others in the industry and review of the features and pricing online.

Review Source

KS

Kevin S.  
Co-Owner  
Restaurants  
Used the software for: 2+ years

### "CAKE is simply the BEST"

September 28, 2021

5.0

A++++++++++++++++++ System and customer service!!!

Pros

The accessibility, functionality, storage and speed of the system in general. THE SEARCH BAR OMG!!!!

Cons

The chip readers inconsistency. The inability to be able split items more than 1 in a time.

Alternatives considered

[Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[Clover](https://www.capterra.com/p/226864/Clover/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Reason for choosing CAKE POS

Everything said in the comments before

Switched from

[Aloha EPOS](https://www.capterra.com/p/178748/Aloha/)[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Honestly... The tipping point was the card fee. But since then it has been awesome. Why we are staying put!!!

Review Source

TC

Tammy C.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "CAKE IS GREAT"

April 26, 2021

5.0

When we can pull a report to tell us the last time a "Tuna Sandwich" sold, that explains why the container as aged out....reports like this help us make menu decisions based on numbers and not just we thinks.

Pros

The overall CAKE experience has been great from day 1 of asking questions to now 2+ years in business and using it daily. "Patience and care" that we knew what we were getting and the knowledge to work it was the deciding factor for our choosing CAKE.

Cons

I miss some of the features from the reports prior to the most recent updates but I like a lot, like the date range being as long or short a time frame as I want, of the new reports. I like the original "Employee Clock-Out Report". I still use it because the new "Payroll" report prints to lightly and is too busy with un-needed columns for my payroll purposes.

Reason for choosing CAKE POS

CUSTOMER SERVICE along with an integrated merchant reader/processor with very detailed explanations of charges are the main reasons we choose CAKE and are choosing to continue to use it even though the "other guys" come calling.

Review Source

CM

Chris M.  
Owner  
  
Used the software for: 2+ years

### "Drastically improved our order efficiency. Responsive Customer Service."

May 31, 2017

5.0

Pros

We had a system before CAKE for several years that we couldnt upgrade, which was our biggest issue. It was becoming slower and slower and features werent very robust, even though it was very expensive. CAKE is very responsive from a customer service perspective, and theyre always very helpful. We feel very comfortable calling when we have issues, which dont often come up, whereas before we incurred service fees every time we needed customer support. The reporting is helpful from a record-keeping and costing perspective and does what we need. CAKE is always adding new features and improving the software aspect of it which is great because theres always something new we can take advantage of to improve our business. We were able to process more customers per hour because of increased efficiency, ease of use, and speed of the system. Its an attractive piece of hardware that fits in seamlessly with the rest of our aesthetic, and because of the customers ability to interact on the other side of the screen, its been a great benefit for our employees as tips went up substantially.

Cons

You have the ability to choose your owner credit card processor, but you have to purchase separate processing hardware. Running cards this way ads a layer of inefficiency to the transaction process, increasing service time.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you for choosing CAKE, Chris! We're excited that you can see increases in tips, and we're thrilled that you're getting the most out of CAKE by using all the features we offer

LT

Loc T.  
Fast Casual Business Owner  
Restaurants  
Used the software for: 2+ years

### "Streamline and solid POS employee facing screen"

October 18, 2017

5.0

Remote reports I can download or pdf a copy. Menu changes that is remote along with daily emails on sales summary. Easy to setup menu also.

Pros

I liked the system because it had a customer facing screen. I also didn't want to buy my own POS system so I could get updates from the software holder instead of getting stuck with outdated software. I like how they do send us updates and try to improve the system, constantly trying to make it better. I do everything remotely so there are a lot of new features that help with that too. I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Everything can be forwarded directly to my CPA. Even though there are things to improve on, I do recommend the system and like it a lot. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great.

Cons

More frequent updates to remote manage since I usually work off site. Already does a good job, but lets keep the updates coming. I want to able to edit employee incorrect login times since I am always getting a text from an employee to help them fix it and be able to make discount changes remotely as well.

Review Source

Response from Mad Mobile

January 11, 2018

CAKE appreciates your thorough and thoughtful review, We're glad more than two years later you are still getting great value from CAKE Point of Sale. We keep innovating our products so that tips and payroll are a snap. We hear your needs about more robust remote management, and we'll send your thoughts to our product development team.

SL

Steve L.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Owner"

August 30, 2023

2.0

Terrible customer service

Pros

Was Easy at First, folks were easy to talk to and lots of help, things changed after the merger with madmobile

Cons

Since merger, been nothing but problems, tired of dealing with folks not in our Country and cant understand them

Review Source

Response from Mad Mobile

September 14, 2023

Thanks for sharing your feedback. We're sorry your experience didn't match your expectations. Please feel free to reach out to support or your customer success manager with any further comments, concerns, or suggestions you wish to share. We would love to make things right.

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