# Page 6 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143463/Cake-POS/reviews

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CAKE POS

4.6 (522)

[View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of CAKE POS

## Showing most helpful reviews

Showing 126-150 of 522 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JD

Janelle D.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Owner operator "

July 8, 2019

5.0

Pros

Very simple to use and set up. Hooking it up was pretty simple and so was programming the system. When I add things to the system it's very simple.

Cons

Had issues when we first opened. Had to fight tooth and nail to have it fixed. I didn't feel that I had to pay to fix the issue when it was less than a year old. My disco rep helped me and we found the issue and then cake fixed it. I feel as though cake should have traveling reps that can work on issues that companies are having.

Reason for choosing CAKE POS

Sysco working directly with them.

Review Source

Response from Mad Mobile

July 19, 2019

Thanks so much, Janelle, for your kind review! Love hearing that you have found CAKE so simple and easy to use. We apologize for any issues you had in getting things setup. We have an extensive remote team that is here for you 24/7/365. We would love to be on-site, but by having remote support we are able to lower our costs and pass these savings on to you. That being said, we do offer premium on-site support for customers that need it. Thanks for your feedback and for being a customer, we appreciate you!

JA

John A.  
CEO  
Food & Beverages  
Used the software for: 2+ years

### "Owner"

September 21, 2023

5.0

Pros

I like the design and look of the POS. .

Cons

its design in a simple way to use and operate for restaurants only.

Review Source

Response from Mad Mobile

October 2, 2023

Thanks for taking the time to review CAKE. We appreciate the honest feedback. And as always, we're here to answer any questions or concerns you may have!

SH

Shonna H.  
Owner/Chef  
Restaurants  
Used the software for: 1-2 years

### "Best POS system I have used in my 20 year career."

May 3, 2017

5.0

Easy to use, fast and reliable.

Pros

We're coming up on our one-year anniversary with CAKE and I can't think of a single bad thing to say about it. Before CAKE, all of our systems were really hard to upgrade or make any changes. With CAKE, I can do it from home, review reports, and it's so easy for the servers and chefs as well as our customers to read and use. The set up was so easy, we've hardly had any problems, and unlike other places where we've had to make tons of calls and emails without even hearing back from anyone, the CAKE team gets us back up and running immediately, they have never missed a phone call, and they walked me through step by step in a way that was easy to understand. We looked at two other products before choosing this one and have absolutely no regrets. I feel really tied into the core of the restaurant, and they have a lot to do with it. Thanks for making my restaurant run better!

Cons

We had some trouble with splitting tickets. After help from CAKE and their customer service department we implemented additional training in house and the problem has been solved.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you Shonna for your wonderful review of CAKE! We're happy things are going so well at the Old Soul Cafe, and we're delighted our customer success team and support have kept things running smoothly for you

EP

Eric P.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Thank You CAKE!"

June 30, 2020

5.0

Love CAKE. Software is simple and user friendly and customer support is always available when I need them.

Pros

The software is super user friendly for our FOH staff. The back end reporting is also a breeze to work with... love the new upgrade!

Cons

I have always wished there was an ability to run reports by day.. meaning... show me every monday for the past year broken down by all 52 mondays. Example: Mon Jan 2nd Net Sales $2000.000 Mon Jan 9th Net Sales $2100.00 etc. etc. Seeing trends by day would be very helpful for managing the business. Also, if guests could pay with gift cards on the online ordering would be great. It has been requested by a lot of our customers Other than that the reporting is great

Reason for choosing CAKE POS

I had already used CAKE a bit and liked it, so we went with CAKE...im sure toast is great too but i know CAKE.

Review Source

AR

Amie R.  
Owner/Operator  
Food & Beverages  
Used the software for: 2+ years

### "CAKE is pretty great "

August 24, 2021

4.0

Pros

I enjoy the intuitive flow of placing orders. It is set up to require "options " that ensure our FOH can communicate with the BOH to deliver awesomeness to our guests.

Cons

There are so many options that are important to the flow and use for individual businesses. This is a good base that can be tailored... mostly

Review Source

SW

Sandra W.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "My experience with CAKE has been amazing!"

August 30, 2017

5.0

Pros

I like being able to contact technical support or customer service 24/7 and getting a LIVE person right away and I like being able to turn my POS system over to the tech so that they can figure out what my problem is instead of them trying to explain to me how I can fix the problem. It's also nice to be able to see my reports online so that I can keep up with my business while I'm away from my restaurant on a trip. POS systems are expensive and their lease-to-own program allowed us to get a top quality POS system so that we could concentrate our money on buying supplies for the restaurant when we first opened.

Cons

The only complaint that I have about this system is that there are limited options when setting up new employees privileges. I would like to set different privileges for each individual employee instead of the current options of "exempt" or "non-exempt". Sometimes I need to give someone additional privileges but not complete run of the whole system.

Review Source

Response from Mad Mobile

January 11, 2018

CAKE does our best to ensure we deliver great customer service, and we're glad Shrimpy's has had a great experience getting the support you need. Our upcoming update, available to all our customers in the coming months, has a complete revamp of user management, including permissions which should fix this issue.

JM

Juanita M.  
Front Line Supervisor  
Restaurants  
Used the software for: 2+ years

### "Great Product"

May 5, 2017

4.0

Pros

CAKE is our first POS system and it has made a huge difference from pen and paper. Orders are less complicated and we have easy access to all the information we need for both the restaurant and catering sides of our business (receipts, signatures, credit cards, customer info.) Adjustments to the menu take seconds and there's no paper to lose. Online ordering has increased a lot, orders are going out faster, and of course in restaurant operations efficiency is key. On top of that, we have great reports so we don't have to do math for trends, and it's so easy to learn for new staff. We're really happy overall and would definitely recommend it!

Cons

When the system updates, it will revert back original settings after updates. Some options aren't customizable.

Review Source

Response from Mad Mobile

January 11, 2018

Juanita, we thank you for your honest and thoughtful feedback. We're thrilled to hear online ordering is doing great work for you, it sounds like your efficiency is way up and we're way excited to hear that! We are sorry your settings reverted back after updating, if that ever happens again, please contact support@trycake.com so we can get you up and running again as soon as possible!

Allison S.  
CEO  
Restaurants  
Used the software for: 1-2 years

### "Review of CAKE "

June 8, 2020

5.0

I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Pros

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Cons

I don't like the new update. I feel the original version is easier to use.

Reason for choosing CAKE POS

because of the remote in feature and the 24/7 customer support

Switched from

[Total Touch POS](https://www.capterra.com/p/188070/Total-Touch-POS/)

the company Total touch was crooked, unreliable, and not trustworthy. The systems were constantly going down.

Review Source

KM

Kerry M.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Best Pos system "

November 16, 2017

5.0

Keeping tracks of what we sell and don't sell and taking inventory. The time clock that it has for employees as we didn't have a system and this is way more accurate than the way we were using. Everything is being paid code that gets put in as there would be missed expenses when we were using a cash register. Saves on paper as they can sign on the screen. The close cash gets sent to my email so if I'm not there I can get them at home.

Pros

I love how easy it is to customize everything to the way you need it, it's very easy to train new employees. Makes taking orders faster and if we ever have issues the customer service is great and they fix any issues fast.

Cons

There are certain things I would like to be able to customize, I know recently they changed you can't change an order after it's been printed and with having call in orders people sometimes come back and change things and we can't go back and edit it.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you Kerry for taking the time to review CAKE. We removed the ability to change orders after they're sent to the kitchen to increase transparency and boost revenue while fully tracking every dollar from every transaction. We're happy Steveo's is saving paper, time, and money by using CAKE Point of Sale.

JO

Jojo O.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Must have “POS”"

April 24, 2020

5.0

Overall Cake is head and shoulders above the rest! If you are thinking of going with Harb.rt.uch think again!!! Cake will put all other systems to bed!!

Pros

The system is extremely easy to operate and customize

Cons

Everything seems to be exactly how it should be

Alternatives considered

[Clover](https://www.capterra.com/p/226864/Clover/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

The cost plus simplicity of the product along with the diversity made the decision extremely easy!!! Oh now I get to work with \[SENSITIVE CONTENT HIDDEN\]!!!! If you and your team can’t figure something out she will!!!

Switched from

[Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/)

Processing fees, per swipe fees, monthly fees, cost of product free.... not free.... etc! Cake has saved me $875+ Month after month

Review Source

EJ

Elaine J.  
owner  
Restaurants  
Used the software for: 2+ years

### "At last....everything I want and need"

October 11, 2020

5.0

During the COVID crisis we have relied heavily on data on item sales in order to streamline our menu but keep customer favorites available

Pros

Hands down this is the best POS system we have used in our restaurant. Most vendors come in and tell you how they understand your business and their software is tailored to your needs and, very shortly, it becomes clear that this is not true. CAKE delivers on its promise and keeps improving over time. It's so simple to program and can be programmed remotely. The quantity and quality of reports is amazing. CAKE University offers training for your staff and can provide answers for common questions so there is no need to call for support. I would never consider any other system.

Cons

I would love an open check report, otherwise there isn't anything I could ask for

Review Source

KT

Kim T.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "The Best POS System Out There"

November 27, 2018

5.0

We first started with Cake when they were a brand new company. We've had some issues and the Cake team always listens and is open to fresh ideas. The biggest accomplishment was to be able to remotely handle employee issues. I can manage hours, look at reports and handle everything from the comfort of my own home if I choose. And it's so easy.

Pros

I love everything about this Software. I like that it's easily managed both in house and over the internet. I like the ease of handling customer orders and employee management. But, my favorite thing is the Customer Support is beyond excellent.

Cons

That when an employee is terminated from the system, there is no way to get their information back. If they come back to employment, they must be reentered. If they file a claim, for example, their back information needs to be obtained from Customer Service.

Review Source

Response from Mad Mobile

December 12, 2018

Hi Kim, thanks so much for your review! We love to hear that your POS has been so easy to use, and that our Customer Support has been so helpful! Also thank you for the feedback about employees that leave but may come back again later. We will pass that on to our Product Team to see if that is something we can address in the future.

LC

Lori C.  
Manger  
Food & Beverages  
Used the software for: 2+ years

### "Overall, my experience with CAKE has been a great one"

June 29, 2017

4.0

Ease of use. Cut down on time for closing procedures. Immediately goes live with new product or pricing.

Pros

The product is a Huge timesaver for myself and for my staff. We were with Abacus prior to this and it was a nightmare. With Cake everything is right at your finger tips. It has taken so much time off of our daily reporting and closing procedures. Also, Unlike the prior company we were using. There is no longer a wait period for entering new items into the system or updating pricing. So convient!!! We have been using the system now for over 2 years and have been completely happy with the system and the customer service as well.

Cons

There is not much that I dislike about this product. There have been small issues that were immediately taken care of and resolved as quickly as possible. It is a start up company. so there are always going to be some growing pains.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you for your awesome review, Lori! CAKE knows issues can happen, but we strive to provide excellent support to get you back up and running. We're happy CAKE makes it easy for 903 Mills Market to do daily reporting and update your prices.

KF

Kristin F.  
Owner/operator  
Restaurants  
Used the software for: 2+ years

### "Hartford Steak Co. Tavern "

March 28, 2023

5.0

\[sensitive content hidden\] has been very helpful and available during these changes and challanging times.

Pros

\[sensitive content hidden\] and his Customer Support has been very helpful!

Cons

The new fees that are coming out with the credit card processing.

Review Source

JT

Jessica T.  
Owner  
  
Used the software for: 1-2 years

### "Very user friendly!"

October 11, 2017

4.0

We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Pros

We were a start-up, and we chose CAKE because it was affordable and very user-friendly. It was super easy for training our servers and getting our restaurant up and running. Everyone interacting with it has an easy time. We like using it for our time sheets, it's good for basic reporting, and the option for remote access works wonderfully. For the price point, CAKE is a good system to have.

Cons

Not the most in depth sysytem for reports but overall great for the price. When setting up menu items the features sometimes take a long time to set up. Overall we have been very happy with cake.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you for the great feedback Jessica, we appreciate you taking the time to go in-depth with you experience with CAKE. You can contact support online at support@trycake.com to provide feedback on reporting limitations. We use all customer feedback to improve our products. We're glad CAKE is intuitive, and gives you the freedom to manage your restaurant from anywhere.

BC

Bonita C.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "CAKE is easy as pie!"

October 20, 2021

5.0

I would not hesitate to use a CAKE POS again and recommend it to any size restaurant.

Pros

The CAKE system is so easy to use. Every employee was able to get comfortable with the system in a very short period of time with minimal training.

Cons

It would be great if register printer and kitchen printers all used the same paper.

Reason for choosing CAKE POS

CAKE sales and onboarding team made all the difference in choosing this POS for my business. Very knowledgeable, professional, easy to contact and helpful with any questions I had along the way. You might find a less expensive product, but you won't find one with better service after the sale.

Review Source

SA

Scott A.  
Owner /operator  
Restaurants  
Used the software for: 2+ years

### "Best people to work with from sales to support"

June 13, 2018

5.0

Ease of training new staff and programming it.This software has saved me so many hours of work between programming it with menu and making changes,to training new people . Being able to make changes on any computer while open is a huge plus.

Pros

Ease of use for staff and for us to program.Always works never seems to go down. They do try to add options when requested if it's possible .love that you can process credit cards when internet is down as it saves info for later.Also can view info from phone or computer when away from my restaurant.

Cons

Reports currently only go back 100 days but they are working to change that.The Time clock dosnt export to quick books would help as we do our own payroll

Review Source

Response from Mad Mobile

June 13, 2018

Thanks, Scott! We strive to make things easier for our customers, from setup to running your business day to day. We are always working to improve, and will pass on your feedback about reports and time clock to our Product Team.

CC

Chelsey C.  
Owner  
Restaurants  
Used the software for: 2+ years

### "The Bite"

December 22, 2021

5.0

Pros

I love how this POS system is so easy to use, and the customer service has always been fantastic! It is very easy to set up and change menu items in a moments notice.

Cons

I do miss some of the old reports, but it is nice that you can still use them if you click "take me back". I wish there were more options for adding a service charge to a customer bill.

Review Source

AB

Adam B.  
Founder  
Food & Beverages  
Used the software for: 2+ years

### "A Piece of CAKE"

August 12, 2021

5.0

Will continue using this POS system.

Pros

Cost, ease of use, cloud based. From a training perspective, it is liteeally a piece of cake.

Cons

Back office reports. Would like to also see a more inclusive inventory managemwnt system, not a 3rd part provider

Review Source

JM

James M.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Cake review "

December 16, 2022

5.0

Pros

The ease off use and the support staff when needing help At cake is awsome and very helpful It’s simple for the employees to learn and use as well

Cons

I haven’t found anything I didn’t like I am very happy with this system and all it’s features

Reason for choosing CAKE POS

Easier to usev

Review Source

AL

Anthony L.  
Owner  
  
Used the software for: 2+ years

### "Great overall product. "

January 23, 2018

5.0

Pros

Overall Cake works well for our business. It is easily modified by management and owners. Easily modify menu in a timely manner.

Cons

We offer delivery, takeout, and dine in. It would great if the kitchen ticket would be bold for delivery. Also wish that the kitchen printer would print all modifiers in red to eliminate kitchen mistakes. During rushes the kitchen staff could glance at the prep ticket rather than having to read the entire ticket again. Another issue is when creating side items for example, baked potatoes, you have to create a baked potato plain, baked potato with butter, a baked potato with butter and sour cream, etc. therefore cluttering up the screen.

Review Source

Response from Mad Mobile

March 7, 2018

Thank you for your thoughtful feedback of The Oven Mitt's experience with CAKE Point of Sale. You can increase the font size of prep tickets, and in the future we'll allow you to modify orders to print information in red per your request. Our user feedback has shown that adding modifiers for modifiers tends to create confusion. Please contact support@trycake.com if you have issues getting anything set up for your restaurant.

MI

Minnie I.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "YOU NEED THIS FOR YOUR BUSINESS!"

February 13, 2020

5.0

Purchase and set up were easy. Friendly and supportive Cake team members walked me thru the process. And I could call with questions. It's very easy to set up and change your pos menu. Easy to add and delete staff members. And the reports are easy to pull and very helpful!

Pros

How easy it was to use. Once you learn to put in one item the rest just flows. If you change something its very easy to remove. Easy to set up and remove employees.

Cons

I liked everything about this system. It was easy to use. Great customer service team behind this product!

Reason for choosing CAKE POS

The customer service reps I talked with were more helpful plus the report and tracking was the selling point for me. I could access the system from my phone or home computer. See who had clocked in, if they were on time, set up a new products, run payroll reports and so much more.

Review Source

MP

Michal P.  
Assistant Manager  
Hospitality  
Used the software for: 2+ years

### "Do not work with CAKE."

October 26, 2021

2.0

We are using CAKE, and the whole year we are having so many issues with card readers and registers as well. The customer service is not helpful at all! All the time when we need to call them, they keep saying that engineers have to investigate the case and they are promising to call back with an update, but they do not. About seven months ago after they were moving data from one of the registers to the other, our card readers stopped working and we had to buy all three new readers. Now we are having a problem with the cards readers again. They are investigating the problem for five days and we are still do not have any updates. Of course, they said it was not their fault. It is negatively affecting our business. We are ready to end the contract.

Pros

Nothing to talk about. Basic functions.

Cons

Wery unstable, lot of issues and customer service is not good either.

Review Source

TD

Tina D.  
Prior restaurant owner/manager  
Hospitality  
Used the software for: 1-2 years

### "Best POS system and easy to teach others"

August 16, 2020

5.0

Best POS I have ever worked with. I have operated several systems in different restaurants including Shoney's, Hemmingway's Bass Pro, and small businesses

Pros

Making menu changes for specials from my phone. Ability to check daily reports in bed at the end of the day. East to program. Easy to train even the slowest of people

Cons

Sometimes updates would change a feature. After one such change, it became hard for servers to check a little box for "To-Go" to print on kitchen tickets. They would chose the to-go category instead of dine in, but for that instruction to print, another box had to be checked. Otherwise, it just printed up where the table number would be. And, line cooks don't look at the table numbers.

Reason for choosing CAKE POS

Cost of processing credit cards was the most economical choice, even tho other companies sent sales men to pitch me better deals that weren't really better when you included ALL fees

Review Source

TF

Tony F.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Very Good experience"

September 29, 2017

5.0

Pros

We've had CAKE at this restaurant since day one. It's super user friendly and so far very low-maintenance. I love that it's cloud based, so there's no worrying about computers going down or something not booting correctly. The system has the complexity built in but it's also still easy to use. We use sales and labor reports to track item sales, which helps with inventory because it gives a direct shot of what we're using instead of guessing what to reorder or what we might need. It's easy to update the menu, and a lot of it you can even do from your phone. It just makes the job easier and there are so many things that I don't have to worry about. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand. It's a huge difference.

Review Source

Response from Mad Mobile

January 11, 2018

CAKE is glad to hear our Point of Sale is robust enough to offer you the features you need, and simple enough to be easy for your staff to use. Inventory tracking and automation is just one way you can save money and time without unnecessary guesswork or expense. Thank you for your great review, and for choosing CAKE.

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