# Page 7 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143463/Cake-POS/reviews

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CAKE POS

4.6 (522)

[View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of CAKE POS

## Showing most helpful reviews

Showing 151-175 of 522 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

CB

Chad B.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Review of people that helped"

March 22, 2024

5.0

\[sensitive content hidden\] in the call center were great. Our POS went down and they helped us replace in the same day. Very kind and committed. Thank you

Pros

The back end reports The people we call if we have an issue

Cons

Increased cost per credit transaction. We used to pay a % and now we pay a fee and %

Review Source

Response from Mad Mobile

March 27, 2024

Thank you so much for taking the time to write a review!

BM

Barry M.  
Owner / Operator  
Food & Beverages  
Used the software for: 2+ years

### "Hard to beat, I've used several systems."

May 8, 2020

5.0

Everyone that touches it learns it almost instantly. Programming it is almost as easy too.

Pros

Simple and covers all the bases. Cake has actually impressed customers! How often does a customer look at a cash register and think it's cool? Well, cake has, especially 4 years ago before everyone had an iPad. But we still get comments.

Cons

Can't put my logo on the receipts, would love to be able to shop for my own credit processing. I know that's not going to happen. But my logo on a receipt should be able to.

Alternatives considered

[Restaurant Manager by Action Systems](https://www.capterra.com/p/2303/Restaurant-Manager/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

Simplicity, style, customer screen, price, and a unit that wasn't an iPad.

Review Source

PT

Paula T.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Manager "

September 18, 2023

5.0

Very like thank you

Pros

Everything system, customer service \[sensitive content hidden\] was very helpful

Cons

Printer break more often but everything it’s great

Review Source

Response from Mad Mobile

September 20, 2023

Thank you for the 5-star rating and for being an amazing part of our journey. Your continued support means everything to us. If there's anything specific you'd like to see more of, please don't hesitate to let us know.

TN

Todd N.  
Owner  
  
Used the software for: 1-2 years

### "Prior to CAKE, I just used Square. The two major issues were that it was more expensive for processi"

December 1, 2017

5.0

When there is an issue, and it is rare, it is fixed quickly. Could use a merge check feature but I'm sure it's coming soon

Pros

Prior to CAKE, I just used Square. The two major issues were that it was more expensive for processing, and we also had issues with the connection. CAKE is much easier now. We've only had one issue in 18 months and that was on our end. It's definitely made things a lot easier for us, like looking back year over year particular days, so we can see holiday week sales and things like that. For payroll it's all in one place, which we like. It's definitely easy to make any changes to the menu, and it's easier on the staff which makes it faster for the customer. It's just really easy to use and I've recommended it to several other people

Review Source

Response from Mad Mobile

January 16, 2018

Todd, we¿re glad to hear that Smokin¿ Toad¿s BBQ is having a great experience with CAKE Point of Sale since switching from Square. CAKE is proud to offer one low processing rate that is among the lowest in the industry! CAKE Point of Sale is a robust, stable system so we¿re glad you haven¿t had many issues. If you need faster support, support@trycake.com is always available to answer your questions. We¿ll pass along your merge check feature to development, thank you for taking the time to review CAKE!

LK

Leslie K.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Love It"

November 17, 2021

5.0

It does what I need it to do

Pros

Efficient , it makes thing a lot easier

Cons

I don’t like Gift card cost and monthly fee

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing CAKE POS

Cause I like it

Review Source

AB

Austin B.  
Food and Beverage Director / Executive Chef  
Food & Beverages  
Used the software for: 1-2 years

### "BEST Point of Sale System Out There!"

July 11, 2017

5.0

Pros

Our old system was constantly down. Their servers were in Vegas so if anything happened there or here we couldn't use it. There is no comparison with the pure ease of using CAKE. We love the detailed reports we can customize to see anything and everything I'd like to see, and they're quick and easy to run every night. It definitely saves us time, and it saves the team time in putting in orders and info. Another issue we had before was the old system constantly losing tickets during the process, and we haven't lost a single one since we switched. We also like that it looks presentable and not like a clunky computer.

Cons

Occasional issues with the time it takes to run a gift card. Not currently able to accept Chip cards and the online order system is a little dated.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you for the great praise, Austin! We're glad to hear Central Valley Medical Center is serving food and checking reports with ease. You'll never have to lose another ticket again with CAKE, and why yes, we have to agree our hardware looks amazing ;) You shouldn't have issues running gift cards, you should contact support@trycake.com and they can help you get you swiping faster. Support is also a great place to mention your chip card feedback ;)

SC

Shelley C.  
Owner  
Restaurants  
Used the software for: 2+ years

### "CAKE for my business"

July 24, 2019

5.0

CAKE makes all administration problems easy to solve

Pros

The CAKE team is always upgrading their software to better fit our needs. We find that we do not use all the system has to offer, only because certain aspects do not fit our small restaurant. But what we do use is perfect for us!!

Cons

IN the beginning some of the software aspects did fit our restaurant, as time went on that has changed.

Review Source

jF

joe F.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "Cake POS review"

April 11, 2022

5.0

Cake was a great partner customer service was top level.

Pros

Easy to use and manage menu changes. Modifiers can be confusing at times but not more so than other POS systems I have used in the past or currently.

Cons

I do not have complaints on the functionality of this product. Some break downs for monthly reporting could be more user friendly, but is easy to learn.

Review Source

SA

Sue A.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Get Cake!!"

August 3, 2021

5.0

Exceptional!!!

Pros

So easy to use from training new hires, and readily available reports from any where

Cons

My only suggestion would be to allow tickets in the kitchen with modifications to be printed in a different color. Most other systems have that feature so that a sub or changed “pops” to the folks on the line

Reason for choosing CAKE POS

Ease, price and service

Review Source

JC

Jennifer C.  
O ner  
Food & Beverages  
Used the software for: 1-2 years

### "Jens"

November 2, 2021

5.0

Very Good.

Pros

It was easy to use & very easy to teach others how to use & operate.

Cons

It takes along time to set up the menu. But once it is done it is very efficient.

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)

Reason for choosing CAKE POS

It was a better deal.

Review Source

DT

Demetri T.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Affordable and Consistent"

February 3, 2023

5.0

Pros

It did what it needed to do without causing disruptions. Priced competitively and though had offers to switch kept with them.

Cons

continued working with the intuitive nature of some of the back end things- front end staff were good with it but there were times when the back end would need adjusting and if could be "Dumbed" down to someone not as technical that would be great... i would call into support (who was great) but felt like it should have been easier to fix some things

Review Source

DE

Denise E.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Great customer service and reporting "

November 10, 2021

5.0

Great customer service, willing to hear out ideas, questions and concerns

Pros

Reporting is so important- hourly to annual. Great ways to track the business metrics. Great customer service for all questions or concerns, from set up, customization and all.

Cons

More detailed reporting (example coffee only sales being down price per plate when we integrated coffee shop and restaurant) would be helpful

Reason for choosing CAKE POS

Price and reputation

Review Source

LB

Louis B.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Cake POS has worked well for us for several years now."

July 30, 2018

4.0

The chief benefit for us was the reduced time in training new employees. Previously, employees had to learn a "short hand" to take orders or make orders, it took quite some time and some never fully became fluent. Interaction with the customer has become more clear, less mistaken orders, etc. Overall, we are happy with this product and would purchase again.

Pros

The menu is easy to edit, training new employees takes much less time than our previous system, no major problems.

Cons

A complete menu change or even price change can be very time consuming. The customer interface can be difficult for some clients to use. If they press the screen and it doesn't register, they'll press harder to no avail. The customer screen seems to like a light touch best.

Review Source

Response from Mad Mobile

August 3, 2018

Thank you Louis for your kind review! We appreciate you being a customer for several years and are happy to hear that training new employees and customer interactions are much improved. As for menu changes and the customer display, I'll make sure to share that feedback with our Product Team as we are always working on improvements to our products.

SS

Stephen S.  
President  
Restaurants  
Used the software for: 1-2 years

### "CAKE POS gets better all the time. They are always trying to make things better. "

July 20, 2017

5.0

Better tracking of drinks and food.

Pros

We used to run everything out of a couple of regular registers. Now everything is tied together. No more guest checks running back and forth to the kitchen. It was a challenge at first, but the you get used to the system the better it is. We like the simplified reports. It's a lot easier to track sales within categories so we have a good idea of what's selling and what's not. Restaurants are always trying to get something that'll sell a little better. This makes it easier to figure out what you made at the end of the day, which helps us run the business better.

Cons

I wish they had way to set up an automatic happy hour for the bar. It would be nice if it could be programed for say from 2-6 fifty cents of on all alcoholic drinks.

Review Source

Response from Mad Mobile

January 11, 2018

Johnny Ringo's, we're your huckleberry when it comes to retiring registers. If you ever need to train new staff or want to learn more about what your CAKE Point of Sale can do, please do visit CAKE University at https://university.cake.net/ for more videos and pro-tips. This CAKE University article shows how to create a shift based menu: https://university.cake.net/Point\_of\_Sale/Menu\_Admin/Shift\_Based\_Menus

LJ

Lisa J.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "It Works!"

January 20, 2020

5.0

My experience thus far has been quite favorable. Reliable and easy to use, I can't really ask for more than that!

Pros

It does it's job, day in and day out! I'm never worried about a 6 am call that the POS isn't working. On the couple of occasions that there was a problem, Customer Service was quick to identify it and walk me through correcting it. Also, it's user friendly so training new staff on it is a breeze.

Cons

I'm not crazy about the credit card fees being pulled before the money is deposited in my account. I understand the logic behind it ... but it requires me to make daily entries for Merchant Fees instead of just a once a month bill.

Review Source

AP

Allen P.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Beware of CAKE POS"

April 22, 2022

1.0

Horrible

Pros

This company has gone completely down hill after being sold to Mad Mobile.

Cons

Almost impossible to get someone on the phone

Reason for choosing CAKE POS

When I chose CAKE Sysco owned them

Switched from

[Harbortouch POS](https://www.capterra.com/p/118757/Harbortouch-POS/)

Did Not Trust Harbor Touch

Review Source

TLD

Terri Lynn D.  
Owner  
Food & Beverages  
Used the software for: 6-12 months

### "Great Restaurant POS "

August 9, 2022

5.0

It has been a great experience!

Pros

Easy to learn and use; great reports; easily integrates with our Quickbooks software; great price point

Cons

in the beginning I was intimidated that we had to figure everything out on our own. But it was really not hard once I got in to it.!

Alternatives considered

[Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Heartland Payments+](https://www.capterra.com/p/119791/Heartland-Payment-Processing/)

Reason for choosing CAKE POS

The Sales person was especially great. The product seemed to have all of the necessary functions for my business and the price point was great!

Review Source

JW

JEFF W.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "Overall a Good Product with Excellent Customer Support"

November 19, 2023

4.0

Pros

The customer support staff has always been great. I have been a CAKE user for 6 or 7 years now. I spent 3 Hours on the phone yesterday with \[sensitive content hidden\] , who informed me at the end of the call that he was supposed to get off work at 4pm. I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing. The only reason I am writing this review is to give \[sensitive content hidden\] a shout out!

Cons

There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu. It works, but it would be better if an item could have multiple prices based on certain times of day.

Review Source

AT

Amber T.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Love Cake "

September 23, 2023

5.0

Pros

Easy to use! Customer Support Excellent!

Cons

Only wish automatic 24 hour batching didn't occur.

Review Source

Response from Mad Mobile

October 2, 2023

Thank you for the 5-star review! We appreciate the feedback and will continue to provide you with 24/7/365 support!!

JP

Jodine P.  
President  
Restaurants  
Used the software for: Less than 6 months

### "Best System Yet!"

July 19, 2019

5.0

The rep, our contact person at Cake, is AWESOME!!! :)

Pros

User-friendly, love that we can make changes off-site, looking forward to using their Guest Manager program and online ordering!

Cons

We wish the pizza part of their system was easier to use. Half & Half pizzas are almost 50% of our orders, and it is not the easiest to enter on this current version. The only think we liked better with one of our former systems, is that it showed an actual picture of a pizza and we could click and drag toppings from one side to the other. Much easier and better visually. We are hoping Cake implements this in the future. :) (Hope that helps).

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

Strictly on our referral. We never tried Toast. And, we primarily use Sysco, who is the food vendor who supports Cake.

Switched from

[TouchBistro](https://www.capterra.com/p/140677/TouchBistro/)

Referral from another restaurant owner, and I actually used their system before making the decision to switch.

Review Source

Response from Mad Mobile

January 10, 2020

Best System Yet? Thank you for your kind words Jodine! Glad to see that you are using Guest Manager and Online Ordering.

AG

Andrew G.  
Manager  
Food & Beverages  
Used the software for: 2+ years

### "Overall satisfaction"

April 8, 2019

5.0

Our overall experience with the Cake system has been good. We had a very outdated system in the past and the Cake system has aloud our staff a better tool to perform the daily jobs. We have 8 terminals and use them all everyday. The ease of use makes training faster. Thank you for providing us with the necessary tools.

Pros

The system is easy to use as well as easy to update.

Cons

Need better Pie Charts and Graph options for Managers to access with ease. Need to be able to have a report that tells you who didn't clock out at the end of the shifts.

Review Source

Response from Mad Mobile

April 10, 2019

Hi Andrew, thanks so much for leaving such a thoughtful review. Love to hear that the system is so easy to use and update and that it has been such a large improvement for your team. We hear you on the reporting improvements. We actually have a brand new redesigned reports system that will be rolling out soon - stay tuned!

MR

Mauricio R.  
Manager  
  
Used the software for: 2+ years

### "Very helpful Staff and easy to use software"

October 20, 2017

5.0

Pros

We chose CAKE because it was affordable and very user-friendly and highly recommended by our Sysco Agent. We are a small coffee Shop and our staff has been quick to learn how to use it they seem to have an easy time. We are using it for our time sheets, it's good for basic reporting, We are not using the tablet yet but I know another place that uses it and they seem to be happy with it. For the price point I think CAKE is a good system to have.

Cons

Would like that the system had a way to customize reports (Like the fonts or the way they appear) but overall good for the price. When setting up menu items the features sometimes take a long time to set up. We have been happy with cake. Now finally we are able to manage time sheets from anywhere.

Review Source

Response from Mad Mobile

October 26, 2017

CAKE Point of Sale is meant to be the affordable solution that keeps your whole team working smarter while being extremely intuitive and user-friendly. Glad to hear CAKE is part of your Perfect Equation!

BL

Brenda L.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Very Happy with CAKE Point of Sale"

January 9, 2021

5.0

Our experience with CAKE has been very good. They are number one at customer service which is very important. They are available for help 24-7 and that is needed. The POS is very user friendly. Having this POS system has enabled us to be a very successful Restaurant/bar business. It speeds the entire dining process up from back of the house to the front with little to no mistakes. All the data reports are just a click away which saves so much time. We having been using CAKE for four years and have no complaints.

Pros

Being the owner, I like being able to see everything that is going on within my business by logging on to the POS and seeing where we are at in sales at any given time.

Cons

I'm still a fan of the old layout to view reports. So I always use the "Take my back" button

Review Source

GL

Giordano L.  
owner  
Restaurants  
Used the software for: 2+ years

### "owner of the Pos"

November 30, 2020

5.0

was good but now we are behind

Pros

we are very behind with the technology equipment and relationship with business and costumers daily base ...kiosk with self selfservise cash out

Cons

yes missing a lot of improved no try to update with the new technology and relationship with costumers daily base

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

they have everything that i need

Review Source

AC

Amanda C.  
Owner/Manager  
Restaurants  
Used the software for: 1-2 years

### "We've been using CAKE since we opened two years ago and it has been a great asset to our business."

February 20, 2018

5.0

Accurate business analysis and efficiency for serving staff.

Pros

Everything! This POS is user friends for all levels of employees from servers to managers. It is very intuitive and allows for easy corrections to common errors. The training mode is wonderful for new employees, and the visual seating map is a life saver. As a manager, the selection of Reports is phenomenal. I am able to compare sales, cost and labor day to day, month to month or year to year. Conducting monthly payroll is very easy due to the Time Clock reports that include Breaks, Meals and Individual Tips. Although this CAKE is simple in some ways, it is comprehensive in others. I know that we still have a long way to go before we truly understand the scope of this products versatility and usefulness, but we are always coming across new applications for this POS everyday.

Cons

So far the Cons are very limited. In some areas it is very specific and if an items is not set up properly, it can effect our efficiency in getting out proper products or printer accurate receipts. So far that is the only thing we have had to be very aware of.

Review Source

Response from Mad Mobile

March 19, 2018

CAKE is glad to hear Garibaldi Portside Bistro sees CAKE as a great asset to your restaurant. Our Point of Sale makes it easy for you to train new employees, view vital reports, and keep track of monthly payroll. We encourage you to reach out to support@trycake.com to get technical support to troubleshoot your printer issue. Thank you for your excellent review of CAKE.

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