# Page 8 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143463/Cake-POS/reviews

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CAKE POS

4.6 (522)

[View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of CAKE POS

## Showing most helpful reviews

Showing 176-200 of 522 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

TL

Tia L.  
Owner  
Restaurants  
Used the software for: 2+ years

### "I Like Cake!"

September 17, 2020

5.0

Overall I am very happy with the Cake POS and would recommend it to other restaurants.

Pros

I like how easy Cake POS is to use and learn its functions for managers, bartenders and servers. We have 4 registers and are high volume and we rarely have problems.

Cons

Sometimes it's hard to get support on the phone when something does go wrong. Also, would like to have had help in setting up the system initially, however, I think now you may get installation provided.

Review Source

jW

james W.  
president  
Restaurants  
Used the software for: 1-2 years

### "do not waste your time"

October 22, 2022

2.0

aggravating that i got lied to, pay every day for services I do not get. 24/7 no support

Pros

very cute name, other than that, if THEY can't make your install work, due to their own negligence, you walk still pay the monthly fee

Cons

horrible reports. useless, not customizable,

Reason for choosing CAKE POS

recommendation

Review Source

JF

Jose F.  
Business Owner  
Food & Beverages  
Used the software for: 2+ years

### "We needed a POS system that also helped us with the whole restaurant operation. As an owner, it help"

June 23, 2017

5.0

We needed a POS system that also helped us with the whole restaurant operation. As an owner, it helped me a lot in tracking food costs and scheduling employees. I can print graphs and see when we're busier and what resources we need more. It has helped us a lot with allocating resources better and making everything faster. Customers really like the modern look of the POS and using it which has been an unexpected bonus. Another thing we like is that it seems to be very intuitive, it's really easy to figure it out. The rates are good and the customer service is easy to reach and quick to give us solutions to the very few problems we have had.

Pros

Value, Exelent Customer Service, Modern looking. We never had a problem with the system, and any time we had a question customer service was readelly available.

Cons

Review Source

Response from Mad Mobile

January 11, 2018

We're glad Wako Taco is doing great since it started serving CAKE! We enjoy hearing that our reporting empowers busy owners like you to make decisions backed by data. And thanks for the aesthetics feedback, we're not vain, but we think our hardware is looking pretty great also :)

EJ

Eric J.  
Executive Chef  
Hospitality  
Used the software for: 1-2 years

### "CAKE review"

June 22, 2021

5.0

All my dealings with CAKE have been extremely positive, from the onboarding to customer support.

Pros

CAKE is so easy to use, you can have a newly hired coworker using the POS in only a couple of minutes. All the reporting functionality is available online and can be viewed from anywhere.

Cons

The only downside that I have experienced is when downloading reports to change them to the appearance that we need.

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Review Source

JM

Jessica M.  
Service manager  
Food & Beverages  
Used the software for: 2+ years

### "Okay for the money"

April 9, 2021

3.0

User friendly but not the best for analysis day to day.

Pros

It is very user friendly and basic. It is easy to learn and manipulate from the BOH. It was quick and didn’t lag unnecessarily.

Cons

I wish they had an app for checking tables and sales on the go. They entire program feels “old” and in need of an upgrade

Alternatives considered

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Reason for choosing CAKE POS

Price

Review Source

LL

Linda L.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Cake is Good"

December 1, 2018

5.0

Reports are very intuitive and provide helpful insights.

Pros

Cake POS is easy to use and maintain especially for a restaurant that modifies the menu often. Customer service has always been helpful.

Cons

One suggestion is to solicit feedback prior to making software changes - some of the changes have required work arounds for my restaurant usage model.

Review Source

Response from Mad Mobile

December 12, 2018

Hi Linda, thanks for the kind words! We try to make our solution as flexible and easy to use as possible, we are glad that you have found it to work well for your restaurant. Thank you for your suggestion about soliciting feedback. We do our best to solicit feedback from customers and design the best solutions for our customers, but we understand that sometimes changes may not work for everyone. If you have any issues or have any feedback you would like to provide at any time, please contact Support or your Customer Success representative. We also have a Beta program as well, that allows customers to test new releases if that is something you might be interested in participating in.

DW

Devin W.  
Owner  
Entertainment  
Used the software for: Less than 6 months

### "Terrible company!!! DO NOT FALL FOR THEIR BS"

March 16, 2022

1.0

The customer service is the MAJOR issue!!! You call, then they say they can call you back when they reach your place in line. This offer comes after 5-10 min of waiting...Then you get a call back immediately, before the call even ends and you just have to wait on hold to get to them... They DO NOT listen to you and they DO NOT follow up. I canceled my service with them, but they did not follow up and sent out an invoice for the next months service... So I called and finally got them to cancel the service.... Which they decided to wait a day to do, so that invoice would process payment. They then have been processing my payments for services, via ACH instead of Debit, as I requested. Then when I call about the charge for services for March, which I shouldn't have been charged for, they say that this is their practice... to charge the next months services even after you cancel and have to pay out $495 for their contract buyout fee. THIS COMPANY SUCKKKSSSS!!!!!

Pros

Really the only good thing about it was being able to open the register easily

Cons

The software is dated, it doesn't integrate with other apps. To organize tables and such proves to be a major task.

Review Source

HK

Hamid K.  
Manager  
Restaurants  
Used the software for: 6-12 months

### "Restaurant Manager"

October 2, 2018

5.0

The overall experience has been good so far. 85% of the time the customer service has been able to resolve our issues right away with few occasions when they needed more time to consult their technical team asking their engineers to review the issue to get back to us.

Pros

24/7 customer service is the best option enabling us to call and receive customer support at any time. We have contacted support line many times and the longest we have waited, so far, has bee 3 minutes. We have not used any other software in the past to compare it with, but it has been useful and reliable so far.

Cons

Though customer service is available 24 / 7 and they are courteous, the software seems to be limited and their process does not allow their engineers to add some of the required features necessary/important to the individual businesses. They require multiple business requests before they look into adding some features.

Review Source

Response from Mad Mobile

October 10, 2018

Hi Hamid, thanks for your review! We pride ourselves on our 24/7 customer support and are glad to hear you have found it useful. We understand that there are always features and ways that we can improve, so we do appreciate the feedback that you have been providing and seriously take all customer feedback into account as we plan for new feature updates. Thank you for your patience and we appreciate your business.

KR

Kelly R.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Save time, money, and no mistakes."

September 10, 2018

5.0

Cake has made starting my small restaurant of 1 employee, my husband and myself easy to maintain. We do not have to worry about reading handwriting, lost tickets, and so many other things that can go wrong with human errors. The main reason I chose the Cake system is because of the built in online ordering system. I do not have to pay a 3rd party for this feature, it has been flawless and a very important part of our business. The record keeping and report system saves so much time, the system sends reports to my accountant daily and monthly I just set it up and forget it. Time sheets, sales tax reports, so much more I could write a book. Overall the Cake system has been wonderful for us we just hit our one year make of opening this restaurant and we keep growing.

Pros

The POS register is easy to use my husband is not in the 21st century when is comes to technology, he is the only person that runs the register and inputs orders.

Cons

Nothing I can think of right now, there are a couple little features I would like but they are more for convenience for my restaurant.

Review Source

Response from Mad Mobile

September 12, 2018

Hi Kelly, thanks for your kind review! We love being a part of our customer's success stories. Cheers to your first year and continuing to grow with CAKE!

MS

Matthew S.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "CAKE customer for life"

June 26, 2020

5.0

Excellent! Customer service is ALWAYS on point and available to help you with any issues. I've used other point of sales where I've been on hold with support for an hour during a rush at the restaurant. That's unacceptable. Having a reliable customer support is key in a fast-paced industry like food-service.

Pros

It is by far the most user-friendly POS system on the market for restaurants. You can teach someone in literally 10 minutes how to use it.

Cons

I would like more of an integration with online ordering / delivery service.

Switched from

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

User-Friendliness

Review Source

MS

Mariah S.  
Admin Assistant  
Government Administration  
Used the software for: 1-2 years

### "Clarkfield Cafe Cake Review"

October 30, 2020

5.0

Easy to add/change menu items and reorganize from the POS or remotely from a work station computer. Easy to grasp so no additional training has been necessary. Reports & analytics have easily been the most important part of the software for our business.

Pros

Definitely the analytics! It is great and easy to pull reports for our monthly meetings, but you can pull daily and weekly information as well. That’s the biggest perk for us!

Cons

Upfront cost for software, it’s definitely an investment but it has been worth the money.

Reason for choosing CAKE POS

Previous cafe manager chose Cake while ordering food from Sysco. When we hired a new manager we debated switching over to a cheaper software, but ultimately decided it was quality software that worked with 0 glitches so far after two years.

Review Source

MA

Matt A.  
Owner  
Restaurants  
Used the software for: 6-12 months

### "From Lavu to Cake"

September 28, 2021

4.0

Pros

Smooth transition. Easy for employees to pick up, and they say it makes more sense than Lavu. Reports are easy to understand. Cake is just very easy to use and complex for a growing restaurant.

Cons

There is no option to have sub categories. IE. Drinks , Coke, Size. You have to have listed by Size or by Drinks .

Review Source

EP

Elizabeth P.  
Owner  
Restaurants  
Used the software for: 2+ years

### "QSR Review of POS "

March 10, 2023

5.0

Everything from the beginning was easy to understand and use.

Pros

I deeply appreciated the user friendly interface and knowledgeable, profession customer support at all times.

Cons

Cake was not ready for the feature I needed at the time which was future scheduling of online orders.

Reason for choosing CAKE POS

User friendly and support staff was understandable on the phone and knowledgeable.

Review Source

Steve Z.  
Senior Web Developer  
Restaurants  
Used the software for: 1-2 years

### "CAKE POS System Works Perfectly for Us"

October 26, 2018

5.0

We have been using the CAKE POS system for a year now and everything is functioning smoothly as designed.

Pros

Ease of setup, ease of use, ease of maintenance, top notch support, and account manager that actually takes interest in our needs.

Cons

I have no cons with using CAKE, everything is working as it should.

Review Source

Response from Mad Mobile

November 28, 2018

Thanks, Steve, for your 5-star review! Love to hear that CAKE POS has been working perfectly for you and your needs. Thank you for your business, we appreciate you being a piece of CAKE!

KD

Katherine D.  
GM  
Restaurants  
Used the software for: 2+ years

### "We love Cake! We converted from Restaurant Manager 2 years ago and are very satisfied with this POS!"

November 12, 2017

4.0

Pros

Very user friendly Easy to change options Helpful reports Great value for the cost 24 customer support

Cons

Only processes through World Pay (credit card processing) so no freedom to shop for better rates. We also had a few issues at the beginning with freezing up when we were very busy. Issue has not happened lately.

Review Source

Response from Mad Mobile

January 11, 2018

CAKE is happy to hear White Horse LTD is having a positive experience with CAKE Point of Sale. We strive to offer amazing support and value for all our products, and we're glad this has been your experience. We do offer CAKE Payments with a flat 2.5% fee, which is among the lowest in the industry. If you have more issues with your Point of Sale freezing, please reach out to support@trycake.com to get your issue resolved asap.

zT

zachary T.  
G.M  
Consumer Services  
Used the software for: 1-2 years

### "The cake system is easy to use. Its quick and also very safe. We love It! "

July 24, 2017

5.0

Their is so many benefits to switching to cake. It save your cc processing money the system is smooth and easy to use. Keeps payroll and invintory for you. Makes my job as a manager much easier to run a restaurant.

Pros

We switched to CAKE because it does cheaper credit card processing, and on top of that it's a lot better as a system to calculate our numbers, and we can even use it to keep track of inventory. I like how they constantly do maintenance and updates, which keeps things running smoothly and up to date. I also like how it sends close out reports via email which we can access remotely from anywhere.

Cons

Their could be a better tax exempt button. For our customers that have an tax exempt card. You can still turn the tax of very simply. But it could be helpful. I have spoken with them about this and they are currently working on it. Thanks cake.

Review Source

Response from Mad Mobile

January 11, 2018

Thank you Zachary for sharing your experiences using CAKE at Ike's Chili! We're glad you're making more money with our industry-low credit card processing rate, and it's awesome to hear how our reporting lets you manage on-the-go.

CC

Craig C.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Cake Point of Sale review"

March 26, 2019

5.0

A good POS system at a good price. Representation and support are outstanding.

Pros

Ease of use. The staff loves it. Team members who have used other POS systems like the ease of use of the CAKE system.

Cons

The systems ability to help with inventory without adding Orca. Spend the money, invest in Orca.

Review Source

Response from Mad Mobile

April 10, 2019

Thanks, Craig, for your 5-star review! So easy to use and the staff love it, that's our goal and love to hear that it's helping your business! We appreciate your feedback about inventory - we do provide stock counts but we do suggest that users partner with Orca for full inventory management so it's helpful to hear that you have found that to be valuable to your business. A good POS at a good price - thanks so much for the review and your business, we appreciate you!

BJ

Bud J.  
Owner  
  
Used the software for: 2+ years

### " Excellent "

August 24, 2017

5.0

Pros

The specific tipping point for me was our old POS system, when the internet went out, it just completely froze up. When I found out that CAKE has an offline mode so we can keep going even without internet and can keep running smoothly once the internet comes back on, that was the perfect thing for me. It's sleeker, looks modern, and everybody always thinks it's an Apple product because it looks so fancy. We use it for everything except inventory. I like that I can track all my different locations via my phone or laptop, so that makes it easier for me to stay on top of everything. It's really user friendly and easy to modify to your business.

Review Source

Response from Mad Mobile

January 11, 2018

We're glad your restaurant is running better since you started using CAKE. Bud, we're delighted to hear there aren't any cons to your CAKE experience, and please do get in touch at support@trycake.com if you ever need anything.

LE

Lisa E.  
Business Owner  
  
Used the software for: 6-12 months

### "Our old system was complicated. The Cake system is easy to manage and easy to use."

August 3, 2017

5.0

Pros

We truly enjoy how easy to use this system is. With it being touch screen and having categories within each product, the system is easy to understand and easy to use. The system also does a wonderful job of being able to give us statistics on which of our products are the most popular. It keeps track of payroll and clocking in and out. It also it easy to navigate around in. Another thing we love is the customer service provided. Whenever we have issues or questions, customer service is always there to help out.

Cons

When we are super busy, sometimes it's hard for us because we only have one system. We are working on getting a tablet to see if it provides a solution to our conflict. When we have a customer at the drive through and one inside, it's difficult to take care of both at the same time. When we are getting slammed during lunch, it provides a small roadblock to the flow of things.

Review Source

Response from Mad Mobile

January 11, 2018

Lisa, we're always glad to hear about ease of use with CAKE Point of Sale! CAKE makes tools that makes it easy for Gingersnaps to run its operations more efficiently every shift. You sure sound busy; we would recommend and OrderPad to help get more out of your POS. Thank you for your great feedback,

SK

Shelly K.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "It’s the Apple of POS Systems"

July 19, 2019

5.0

Pros

It’s SOOO easy to use! We love it. Training on this thing is a breeze everything is so natural and basic. They have awesome features like split item among bills. My staff loves it. And the customers love the screen they can sign on and email receipts!

Cons

Honestly haven’t found a problem with it yet. Maybe because it doesn’t hold inventory.

Alternatives considered

[Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

Price point was amazing.

Review Source

Response from Mad Mobile

January 10, 2020

Hey Shelly, thank you for your review. Glad to hear that training was a breeze!

MC

Mike C.  
President  
Food & Beverages  
Used the software for: 2+ years

### "POS Satisfaction"

September 2, 2021

5.0

Pros

Ease of use. When we need to add or delete menu items, cake makes it very easy.

Cons

I like everything about cake. All the features work fantastic and when calling customer support they are always ready to help. Very knowledgeable.

Switched from

[Aloha Cloud](https://www.capterra.com/p/254668/Aloha-Cloud/)

Cost and effectiveness

Review Source

PC

Pamela C.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Restaurant owner"

August 25, 2021

5.0

The experience with cake was easy to use, technology was there and current.

Pros

Easy to use with up to date technology features. Reports were helpful.

Cons

Reports were not formal for use with banks and financial institutions.

Reason for choosing CAKE POS

Easy to install, use, and maintain. It grows with the company.

Review Source

KD

Karissa D.  
General Manager  
Restaurants  
Used the software for: 6-12 months

### "Cake is great and so is the IT staff with it!"

October 24, 2023

4.0

Overall Cake is great! Having help when needed is always refreshing. \[sensitive content hidden\] has always been a HUGE help for us, as well as \[sensitive content hidden\] when he helped us as well.

Pros

I like that it is easy to use! The staff understand how to use it as well. The IT are always ready to help!

Cons

The only thing I wish Cake had, is a feature to help us with calculating our food cost numbers through the POS system.

Review Source

Response from Mad Mobile

January 18, 2024

Hi Karissa, Thanks for the shout out to our support team. And thanks for the feedback! CAKE POS Team

MS

Mary S.  
Owner  
  
Used the software for: 1-2 years

### "Happy with it."

January 16, 2018

5.0

Pros

Being able to set system up so it saves having to special instruct different things on our menu. Being able to make changes off-site when something needs to get changed. The ease of entering new employees, deleting employees, doing payroll and seeing who is working at any time.

Cons

Felt kind of lost at first when starting out without a person on site to answer questions. Getting the system wired was a little scary. We had a pos system before so wiring was done and helped us a lot. Would not have wanted to attempt that on my own. Felt overwhelmed at first with entering all the information and getting things set up the right way.

Review Source

Response from Mad Mobile

March 7, 2018

CAKE is happy Mary's Cafe has learned how to get the most out of our POS system. CAKE does offer on-site installation and training to ensure your restaurant has a seamless transition. We hope you continue to onboard new employees easily, and perform payroll effortlessly. We ensure a system that anyone can setup and get trained on in less time. We appreciate you taking the time to write, thank you for choosing CAKE!

Tanya H.  
General Manager  
Restaurants  
Used the software for: 6-12 months

### "It is wonderful to call for help and actually get a hold of someone live right away. "

July 14, 2017

5.0

Online Ordering/ Data and Per Cap Customer Count Daily/ Daily Menu Items Reports

Pros

The Reports and choices - The data it captures, The customers choice on receipts. Training new employees on this is so easy. The function of the buttons, Menu Selections, The ease of adding new employees, new items. The online ordering which we will be starting soon.

Review Source

Response from Mad Mobile

January 11, 2018

CAKE prides ourselves on providing excellent service, and we're glad you quickly got the service and assistance you needed to keep both of your restaurants running! Please do let us know how online ordering goes, and if you need any help please do get in touch!

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