# Page 9 | CAKE POS Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 9 - Is CAKE POS the right Restaurant POS solution for you? Explore 522 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143463/Cake-POS/reviews

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CAKE POS

4.6 (522)

[View alternatives](https://www.capterra.com/p/143463/Cake-POS/alternatives/)

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Last updated March 13th, 2026

# Page 9 - Reviews of CAKE POS

## Showing most helpful reviews

Showing 201-225 of 522 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SS

Stacy S.  
Owner  
Restaurants  
Used the software for: 2+ years

### "No POS here!"

November 9, 2021

5.0

Awesome experience. In over 3 years of use we have never had any issues that weren't resolved easily.

Pros

I love the ease of use and the ability to monitor things remotely.

Cons

I can't think of anything right off hand.

Review Source

TF

Tony F.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Brazilian Bowl "

October 31, 2020

5.0

So far it has been a great experience and looking forward to see the new things and new updates that Cake is bringing to us.

Pros

The cake Point of sale is very easy to use. So you don’t have to spend too much time training your employees. I have many different POS Systems in the past and cake for sure was the easiest one to navigate. They have great customer service and they are always trying to hear your opinion about the system.

Cons

I wish the system would have straight integration with the Third parties delivery but I think this will be their next steps.

Review Source

Andrew M.  
Chief Technology Officer  
Banking  
Used the software for: 6-12 months

### "Cafe implementation"

February 14, 2019

5.0

Pros

Data conversion was well scheduled and organized. Training and support has been extreme valuable. The product is performing as demonstrated and sold. Good reporting and data analysis.

Cons

There were some initial challenges with adding suggested tips that impacted wait staff. The Cake support service was able to assist with resolving this challenge in short order.

Review Source

Response from Mad Mobile

March 5, 2019

Hi Andrew, thanks so much for your review! Sounds like you had an A+ experience with getting up and running with CAKE. Please let us know if you need any more assistance in the future, our staff is here for you 24/7.

JF

Jennifer F.  
Owner  
Food & Beverages  
Used the software for: 2+ years

### "Easy to use"

July 18, 2019

5.0

It helps me keep on top of my numbers to keep me in the black.

Pros

It is easy to learn and easy to use. The are always updating to make it better.

Cons

When it prints anything the print is really light. Having fresh ink in your printer does not matter.

Review Source

Response from Mad Mobile

January 10, 2020

Hey Jennifer! Thank you for your kind review. We pride ourselves on our ease of use and try to continuously improve our Point of Sale, so thanks for noticing! As far as the printing quality, if you have the Epson Thermal Printer - here's an article for cleaning the printer in order to improve print quality from our Knowledge Base. https://university.cake.net/s/article/Cleaning-Thermal-Printer If you are still experiencing issues, please give our 24/7 support team a call.

MC

Marita C.  
owner  
Food & Beverages  
Used the software for: 2+ years

### "review from Caesar's Chicken"

August 8, 2020

4.0

customer and tech support are good. \[SENSITIVE CONTENT HIDDEN\] is very supportive and patient. 5 stars for him.

Pros

easy to use and pricing at the time was good

Cons

need somemore restaurant feature and more reports. was going to switch because of lack of some of the reports compared to Toast. Only thing is no choice for credit card processor

Alternatives considered

[Toast POS](https://www.capterra.com/p/136301/Toast-POS/)

Reason for choosing CAKE POS

pricing

Review Source

TH

Teri H.  
business owner  
Food & Beverages  
Used the software for: 2+ years

### "Professional and very helpful"

February 26, 2018

5.0

saves me time, helps with payroll, provides good data

Pros

data rich resource for the store manager and owner - I use the software daily for quick reports and price changes to positively impact our profitability

Cons

The software does not accommodate Apple-pay which is frequently a disappointment to our customers here in Silicon Valley. occasional interruptions in service seems to happen on busy weekends are costly and affect customer service

Review Source

Response from Mad Mobile

March 26, 2018

CAKE is proud to help Los Gatos serve your customers so you can focus on delivering great coffee to your community. We will have Apple/Android/Samsung pay included in a future hardware release. In the coming months we will be rolling out EMV and production testing our Payment Cube hardware on our legacy POS hardware. The Payment Cube is the hardware with the apple pay capabilities (and EMV).Thank you for taking the time to offer great feedback on CAKE.

JK

Joe K.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Easy to Use and Operate "

January 26, 2023

5.0

Really loved having Cake in our restaurant and for decisions out of my pay grade, we had to remove it. I wish we still used it!

Pros

The ease of use for our employees to jump right in and start utilizing the POS.

Cons

Nothing. Loved it all. It's a great system

Reason for choosing CAKE POS

Ease of use, reporting, user management and also how easy it was to use our menu.

Review Source

NP

Nolan P.  
IT Maintenance Tech  
Restaurants  
Used the software for: 1-2 years

### "Support Team"

February 15, 2024

5.0

Pros

They're POS support is fantastic! Even though we've been using Cake for our POS systems for a few years now, they're team is still at the ready and even teaches this old dog some new tricks now and again!

Cons

The peripheral hardware seems to have a hard time keeping up with usage but otherwise they work well.

Review Source

Response from Mad Mobile

February 20, 2024

Thanks for the great review ol' dog Nolan!

MP

Maren P.  
General Manager  
Restaurants  
Used the software for: 6-12 months

### "Ease of use for daily use. I use it for reporting options."

July 25, 2018

5.0

Pros

Ease of use for staff, excellent customer service and availability. Online account allows me track sales well.

Cons

When pulling the data into excel, it is not easily formatted to create my own charts/graphs. If I sort a report, say by most sold item, it does not stay sorted when pulling into a PDF and printing. I would like to be able to generate the number of guests with a time frame and the average ticket price. Need a better way to see the comp/discounts remarks so I know which items are having to be comped most frequently; when I pull up item sales Cake pulls everything into excel even when I am only looking at wines. When wines by the bottle are filtered and sorted, CAKE separates into 4 pages, separately alphabetized, so on each of the four pages the top item starts with A, instead of the second page starting with L or what have you.

Review Source

Response from Mad Mobile

July 30, 2018

Thank you, Maren, for your kind review! Happy to hear you have been finding the Point of Sale easy to use for yourself and staff. I checked about your specific request with our Product Team, and they are working on new reports that would include that specific stat that will be coming out soon!

JB

Joann B.  
Manager  
  
Used the software for: 2+ years

### "The POS system has worked very well for us.. Any new employess pick up using it right away."

December 15, 2017

5.0

Pros

Being able to make changes when ever I need to and the extra summaries that I can see what has been sold. See if a product we have is not worth having. I can leave notes for my workers. I like that I can look up what is going on from home also!

Cons

The only thing we do not use our POS system for is clock in times. So it did an automatic update and has us sign in. Besides that we have had no issues with the system!

Review Source

Response from Mad Mobile

January 16, 2018

We¿re glad Davis Golf Course serves its food with CAKE Point of Sale! Thank you for your great feedback, we build in tools that take the guesswork out of restaurant management so you can save money and time, while trimming your inventory down. If you find yourself having more questions, please do reach out to support@trycake.com for technical questions, and https://university.cake.net for tutorial videos on how to get the most out of your CAKE Point of Sale.

Samson Z.  
Support agent  
Commercial Real Estate  
Used the software for: I used a free trial

### "Un meilleur produit "

October 2, 2023

5.0

Pros

C'est le meilleur produit conçu pour apporter et répondre aux exigences du secteur delà restauration traditionnelle. Très simple et facile à utiliser avec une bonne qualité d'interface. J'ai utilisé CAKE POS

Cons

C'est le meilleur mais très coûteux et indisponible pour tout pays également

Review Source

Response from Mad Mobile

October 3, 2023

Thank you again for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us. If there's anything specific you'd like to see more of, please don't hesitate to let us know.

Barry (Butch) E.  
Co-owner  
Restaurants  
Used the software for: Less than 6 months

### "Good system if you are hands on"

February 1, 2019

4.0

It is my first POS system, but I am coming around. I just hope They continue to upgrade what we can do with it.

Pros

Once you get the hang of it creating the menu and modifiers ins't that hard.

Cons

There is no way to edit, add, to an order that was placed online. For example, a customer asked to add mushrooms to a burger in the comments section instead of choosing it from the modifier list. Customers aren't trained to understand all a restaurant does. I also hope they can integrate the 3rd party delivery apps soon. That would be a big plus. There is also no way to click on the same modifier twice. Say a customer wants a double side of green beans as their 2 sides. Same with salad dressings.

Review Source

Response from Mad Mobile

March 5, 2019

Hi Barry, thanks for your review! We appreciate you sharing some of your concerns about the system, and these are things we are aware of and are actively improving. Keep an eye out for 3rd party delivery apps in the next few months!

JC

Jared C.  
Founder  
  
Used the software for: 2+ years

### "In the past two years the Cake system has been a great POS option for Crooked Can Brewing Company."

June 20, 2017

4.0

Benefits of good reporting for sales information as well as employee payroll requirements. Also easy to implement and review product pricing.

Pros

Easy to use and cost effective. I like the flexibility that I can pull up data on my home computer. I can get detailed sales reports by item. I really enjoy the fact that the employees can clock in and clock out on the pos system and it tracks their hours which makes payroll easy. I also like that the employees can enter their tips also making the payroll process work well.

Cons

Would like to get historical reports in sequence and not have to break up. there is currently a past 90 days limit.

Review Source

Response from Mad Mobile

June 28, 2017

Thank you for sharing your experiences Jared! We are working on improving the functionality of our reports so you can reference past reports more easily. We appreciate your time, thank you for choosing CAKE!

MF

Mark F.  
Owner  
Restaurants  
Used the software for: 1-2 years

### "Terrific Value, Terrific Customer Service!"

March 29, 2019

5.0

CAKE has been a game-changer for us, allowing us to reduce our costs and improve our operational efficiency. It is an excellent product.

Pros

We love the ease of use for our wait staff. Best of all, the customer service line is incredibly responsive. Our system has been up and operational for 18 months with very few glitches.

Cons

It was a little complicated to get set up initially.

Review Source

Response from Mad Mobile

April 10, 2019

Thanks, Mark! Ease of use, training, and support are all a piece of CAKE! Thanks for the feedback on your initial setup, we do our best to provide customers with everything that they need to get started and be successful - if you have specifics on what we could improve here, we'd love to hear them. We love to hear how CAKE has helped you be successful in your business, reducing costs and improving efficiency. Thank you for your business and we hope to continue to help you in your success.

JY

Jon Y.  
Operations Manager  
Restaurants  
Used the software for: 1-2 years

### "We have been using CAKE for over a year and a half and we love it."

August 9, 2017

5.0

By having CAKE we are able to use 7shifts for a discounted price. It is a gamechanger when coming to employee scheduling. It has saved me at least 2 hours per week when making my schedule.

Pros

I would say that the best thing about CAKE is that we have the ability to edit our POS system, pricing, item names, you name it from in house. No third party's to have to call and wait for a button to be added and then days to update in the system.

Cons

I do wish that I had more ability with the online ordering where I could edit an order when it comes to the POS. Sometimes customers request things and the proper up charges arent added.

Review Source

Response from Mad Mobile

January 11, 2018

CAKE is so glad to hear that our Point of Sale and 7Shifts integration is letting you get more done for less money. Your online ordering sounds like it isn't fully set up, we recommend using that great support to make sure you're set up with all the online ordering options you need! We pride ourselves on delivering great customer support in every situation. Thank you for choosing CAKE, and we're glad scheduling is a breeze!

AB

Ashlie B.  
Front of House Manager  
Restaurants  
Used the software for: 1-2 years

### "CAKE has been my favorite system that I've ever used and I love it the most."

June 8, 2017

5.0

CAKE is by far the easiest POS system I've used personally and I've worked with many.

Pros

I love the basic layout that makes it so simple to find different categories. It's very easy to learn, I picked it up in a day and haven't had any other issues with it. I like how easy it is to update in 5 minutes every morning, especially with our restaurant having changing specials every day. Closing out our cash every day is really easy, as well as changing employees time and taking different payments. This system just makes sense and each ticket has a way easier process, with 1 or 2 steps instead of 4 or 5

Cons

The only issue I have ever had was with our buttons on the screen being a little touchy but that has cleared up perfectly with a reset and a CAKE update.

Review Source

Response from Mad Mobile

June 28, 2017

Glad to hear CAKE makes it easy for you to run your restaurant Ashlie! We love building products with the hope that restaurant operators like you will be able to zip through processes like cashing out and tracking employee time.

EF

Eric F.  
Kitchen Manager  
Food & Beverages  
Used the software for: 6-12 months

### "Best POS software on the market "

March 11, 2020

4.0

Cake point of sale puts all my management duties into one easy to use station. For allocating costs, to tracking labor and other cost percentages, to tracking payroll, inventory, and sales by item, this tool is a restaurant managers dream.

Pros

It’s function ability. It allows to me edit my menu, check my labor costs at any part of the day, calculate food cost, percentages, track my best selling dishes, it is an all and 1 absolute game changer for the restaurant industry. I absolutely love it.

Cons

The ONLY drawback is that it is marketed exclusively through Sysco. Now while many restaurants use Sysco for delivery, they will all tell you that the company itself can drop the ball a lot, and be very costly to your business. The only thing that stops this from being a five star product is that you can only get it being attached to Sysco, which comes with price gouging, inconsistent deliveries, and poor customer service/

Review Source

AW

Andrew W.  
Owner  
  
Used the software for: 2+ years

### "Cake has the potential to take over the food service industry for point of sale systems but......."

December 14, 2017

3.0

Pros

It is very user friendly. It flows well and is fast and effective. It keeps payment information backed up even when the internet is down.

Cons

Our experience with CAKE has been mixed. The software is constantly being fixed and updated which is great, but there are redundant and unnecessary features that should be removed. The support was horrible for the first year and a half, the second year and a half has been much better.

Review Source

Response from Mad Mobile

January 16, 2018

Thank you for your honest feedback of CAKE, Andrew. We¿re glad your POS keeps Woody¿s moving even when the internet goes down. We¿re proud to say we¿ve revamped our support process to shorten wait times, and we continue to offer proactive support through our Pulse program. We¿d love to hear your thoughts on how CAKE Can improve, user feedback is how we decide which features are most important to add in future releases.

BH

Brian H.  
CEO  
Restaurants  
Used the software for: 6-12 months

### "S.I.U"

April 13, 2021

5.0

Overall, I am very pleased with CAKE. There is still room for improvement on some features offered, but most work very well. The best thing about CAKE POS is the ease of training new hires how to use the system. The menu layout is well thought-out and makes training simple.

Pros

The system is easy to navigate for new users.

Cons

There are some features missing in my opinion. There are very few settings to adjust preparation time for online ordering during peak hours. There is one function that was added to help this problem. It sets a limit on the number of orders we can receive in a 15min period, adding time to those after the limit. I think this function is very useful and could be further improved to have a periodically updating prep time.

Review Source

cP

christine P.  
owner  
Retail  
Used the software for: 2+ years

### "Love Cake"

December 1, 2022

5.0

Love the ease of the product and software

Pros

Easy to train employees and enhances our experience

Cons

you cannot put quantities under the modifiers

Review Source

kP

konan P.  
owner  
  
Used the software for: 2+ years

### "I have ordered these for all my restaurants and continue to do so. That should speak for itself. "

April 25, 2018

5.0

Pros

Stability. Ease of use. Customer interface. Cashier interface. Ability to clock in and compliant with CA labor break laws. Ease of setting up. Affordability. Has all the bells and whistles of a really expensive system. Clean and professional appearance. Speed of system. Detailed reporting. Customer service is understandable English speaking and computer proficient.

Cons

Credit card reader is a separate cube, rather than attached to the system. No mobile app ordering system. Rewards system and ability to market to customers is very basic. Gift Cards are limited to single store use.

Review Source

Response from Mad Mobile

May 16, 2018

Wow, thanks Konan! We¿re happy that you¿re happy. There¿s always room for improvement, so thank you for your feedback. Just so you know, Gift Cards will be supported for multiple stores later this year.

BK

Brianna K.  
Owner  
Food & Beverages  
Used the software for: 1-2 years

### "Very user friendly w/ great support team but would love to see some updated features"

April 24, 2020

3.0

Pros

It is very easy to use and self explanatory. It's easy to adjust settings/menu etc. Very user friendly. Customer service is very insightful & helpful when it is needed which is the best pro about CAKE.

Cons

It is very glichy on the customer's end and leaves customers frustrated when they have to hit a button numerous times for it to go through which also makes it a tedious checkout process. The features I have been requesting since we started with CAKE are: having an email reciept button, customizing the tip buttons (it is almost embarrsing for us to have a 25% tip button when we are quick serve), and a usable rewards program, that the customer can enter their info instead of yelling to the employee.

Review Source

CG

Christian G.  
owner  
Restaurants  
Used the software for: 2+ years

### "Cake POS "

December 16, 2020

5.0

It is really easy to navigate through and even servers who have never used cake before need very little or no training to use.

Pros

Cake was very easy to install and program. The POS System is very easily navigated by the employees and the search bar to find items.

Cons

The reports are difficult to navigate through. The sales numbers would be more helpful if you can eliminate certain items and you can get a years worth of sales to look at.

Review Source

ND

Nestor D.  
Managing Member  
Restaurants  
Used the software for: 2+ years

### "Great POS System"

February 16, 2019

5.0

Great system, from POS to customer service on the phone and representative being great on the phone and sharing information! Great job CAKE!

Pros

The software is great, very simple to use. Everything is easy to find, buttons are easy to push. We love the Cake reports and how you can keep track of sales, update and change the menu in an instant. Well rounded POS.

Cons

Not much, everything works well. Maybe too many buttons on screen. but honestly cant find many wrong things. Maybe printing kitchen tickets mods in a different color so cooks can distinguish the mods easier.

Review Source

Response from Mad Mobile

April 10, 2019

Hi Nestor, thanks for taking the time to leave a review! We love to hear that you think the software is easy to use and everything just works, as well as find value in our reporting. Thanks for the feedback as well, I'll be sure to pass this on to our team.

MG

Mike G.  
Owner  
Restaurants  
Used the software for: 2+ years

### "Easy and Cost Effective "

March 18, 2019

5.0

Pros

Cake is extremely user friendly. My employees learned how to use it in about 5 minutes. Also, the pricing makes it great for small businesses. Lastly, the support is wonderful. After almost 3 years of having cake, we have yet to experience any problems.

Cons

Nothing. Everything is wonderful. I have recommended it to other independent restaurants

Review Source

Response from Mad Mobile

April 10, 2019

Thanks so much, Mike, for your review! Extremely user friendly, and your employees learned to use it in 5 minutes, wow - love hearing that your experience was a piece of CAKE. Thank you for being a loyal customer, we appreciate you and your business!

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