PDCflow

Pros: First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service

Cons: I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses.

Overall: Quick and easy.

Comments: I will encourage users to for PDCflow software when it comes to the cloud-based digital signature solution!

Pros: The thing that I like the most about PDCFlow software is that it is simple, efficient, and a friendly software that encourages payments and gets signatures, thus making it an easy consumer experience so that a particular business get paid faster.

Cons: The thing that I like the least about PDCFlow software is that sometimes it gets a bit irritating when the software does not work properly. The customer support is sometimes a bit slow when it comes to aiding in a stressful situation.

Pros: The software is not complicated to use and very convenient and Support Team is very accommodating on our concerns

Cons: None so far. Keep up the great service

Pros: This software is not complicated to use. The links are pretty straight forward. Customer service responds promptly

Cons: We can't view the name of the bank our customer uses. We would like the name of the bank to show on the receipt.

Overall: I can't say there are any benefits over our last software.

Pros: Honestly, I love everything about this program. It is easy to use, the feature is simple especially if you are not a computer savvy.

Cons: My only problem is the price. We don't use the program that much, probably only twice a month. And the price that the company offered is just too expensive. Our company is not big. It's a start up, so to pay monthly is just too much.

Pros: Ease of use and the customer support team. They were helpful during the transition to their software and are always available to answer questions.

Pros: Software has several very useful tools such as the e-signature request and the option to create a recurring schedule from a one-time payment.

Cons: Software has areas that are not clear and require assistance from Support such as statuses of pending transactions. Also, it has been a challenge when transactions fail and we have to re-process the payment.

Overall: Software provides an easy tool to collect ACH payments from customers.

Comments: Excellent response time and good information. Will definitely use support again when necessary. Customer support representative was very helpful.

Pros: easy to use, even those who aren't high tech users can master this with very little trouble

Cons: honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions.

Overall: Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software.

thanks again for all you

Recommendations to other buyers: none at this time

Comments: I am unsure how to rate a couple of items. The features and functionality did not provide the information we were looking for. We wanted to know the percentage of Credit Card vs Debit Card payments. I have nothing to compare the Value to.

Comments: I addressed a problem with a card type, which was handled within a just few business hours.
Also, support always does a followup to be sure the issue was resolved, which is appreciated.

Comments: Every issue has been handled promptly and effectively. The team is obviously qualified and dedicated to their customers.

Comments: The representative was most helpful in our company's dilemma. She responded very quickly and demonstrated knowledge of the problem and outstanding timing in the solution as well. I am very satisfied in the support I was given by her and she reminded me how good of a decision it was to integrate our software with your company. Thank you so much for the assistance.

Comments: so far no complaints with either the equipment or customer service, that in itself is worth not having to deal with Pitney Bowes!

Comments: Reponses to issues are timely. Friendly professional service reps always willing to assist.
System is user friendly.

Comments: Matt emailed very quickly. When I was still confused, he called to clarify the problem and walked me through the system area where I needed explanation. It was a wonderful and successful experience. Thank you.

Pros: easiness to use

Cons: don't know if I have a least

Overall: These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help

Recommendations to other buyers: great for collection agencies

Pros: The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments.

Cons: Nothing at this time.

Overall: We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing.

Comments: We have been a customer of PDCflow since 2008. The product is easy to use and roll out to multiple users. When we were looking for a new option that was not previously available, they were quick to come up with a solution and get it implemented. While we have had very few issues with the product or service, any issues are quickly and professional addressed by their customer support. We are very pleased with PDCflow and can highly recommend their services.

Cons: What I like about least is that it took many times to log onto the program for the first time.

Overall: Overall the help was great, It was good having someone helping me until we got it. The downside was how much time was wasted on trying to log on for the first time. As a user and customer of this product I would defiantly recommend making it easier for a first time user to be able to log on and use it for the first time without this problem that I had.

Comments: PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!!

Pros: Fast customer service

Cons: None

Overall: They were fast in looking into our problem & getting fixed. They were friendly, they have always been fast on fixing what ever problem we have .

Recommendations to other buyers: No

Pros: Reliable , fast transaction processing, and PCI compliant.

Cons: None

Overall: Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue

Pros: the help/support section shows visuals as well as text to explain answers.

Cons: Nothing

Overall: In the support section, after trying several key words in the search box, I was unable to find a solution. I then sent my questions to the support staff and someone answered me right away with the solution. I had two more problems within a couple of days that I sent to the support staff and they were very helpful in resolving those problems as well.

Recommendations to other buyers: None

Comments: I logged the issue and almost in seconds I got a response and I knew someone was working on our problem. And they don't stop until it is done.

Comments: Great customer service & product is simple to use. Hopefully in the future, it will allow postdated payments to set up not just on a daily, weekly, monthly basis, but also on a given day each month (ex: Last Friday of every month).

Comments: Since I am new, I need to get more familiar with this. One thing I notice is I would like more flexibility with the form when some one is filling it out for our donation tab. there needs to be a drop down menu for options of explanation on donations. When the results are sent to us its very general and makes us have to research it.

Comments: Really Helpful tool for the Collections Industry. Prevents Chargebacks and keeps the Debtors Honest ...

Comments: Your customer service people that help me with any software issue I might have are wonderful! They are very helpful, patient and always willing to go any extra step

Comments: As my title subtly hints to, the PDCflow service has been amazing. They have an easy to use portal and great FAQ's that can answer most of your questions. Sure, you are thinking "That's nice. Everybody does that now"...and I agree. PDCflow, however, has a support staff that you get to talk to on the phone (without fighting IVR trees or oversees lines or unintelligible accents) that is knowledgeable and able to answer your questions - which they do promptly.

I found the pricing a bit expensive, but I believe it to be worth it for the reduction in headaches.

Comments: There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options.

Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem to get fixed.
Con: The search process doesn't always bring the results it should. If searching by a name, the name should come up and it doesn't always. The date range or specific date doesn't always yield all the results either.

Pro: Lots of customer-friendly features, but they could use some updating.
Pro: System is fairly reliable. When it has gone down it's come back up quickly.

Comments: The customer service is OUTSTANDING! It feels as if Angelica is literally right by my side. CUDOS!

Comments: Very easy to navigate

Comments: I am extremely pleased with the excellent customer service we receive time and time again from PDCflow. Very professional and friendly. Keep up the excellent work.

Comments: This does the job but in looking at other options out there, this is not the prettiest or most user friendly process.

Comments: This system is very easy to use and maneuver around. Researching payments is the simplest I have seen. I also like the daily reports I get telling me who processed a payment.

Comments: My company has been using PDC4U/PDC Flow since 2008. This is and has always been a very reliable and user friendly system. PDC strives to constantly enhance the services available to its customers while ensuring the data we input is secure and safeguarded. If you are looking for a service that will increase your daily cash flow, stop looking and give them a call!

Comments: We have noticed an increase in our revenue since allowing online payments using PDCflow. We emphasize the online option in our letters drawing the customers attention to the online capability. Customers are so busy today they don't have time to stop and call in. They can pay online when it's right for their schedule and save on a stamp too! Highly recommend using this product. Their customer service is top notch too!

Comments: Angelica-Was instrumental in helping us to setting up An American Express account and also setting up an e-signature account. She is highly professional as well as knowledgeable. She is your greatest asset. We appreciate her help.

Comments: We have had very little problems with the software and when there is a problem it is resolved quickly and professionally.

Comments: Easy to use and deploy at multiple locations. When there are occasional issues, customer service always provides a quick response.

Comments: I have never experienced difficulty maneuvering around on the website. If I have any questions I am assisted by Dawn Updike very quickly.
I am very satisfied with my service.

Comments: This product is very easy to use and it integrated with Dakcs Software easily . We were up and running within hours. We can send email receipts easily and add a URL with banner to our website. Customer service is amazing I have had nothing but helpful people. Thank you, so much for this service. We were able to upgrade to this system and save money.