# Page 2 | PDCflow Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is PDCflow the right Digital Signature solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143470/PDCflow/reviews --- PDCflow 4.7 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of PDCflow ## Showing most helpful reviews Showing 26-50 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CB Cindy B. Accounting Manager Legal Services Used the software for: 6-12 months ### "Great Customer Support" September 4, 2024 5.0 Pretty pleased with PDCFlow. I had never had any experience with merchant services, but the support made it easier than I expected. Pros Customer support is fantastic. It seems like an easy way to receive payments Cons I do not presently see any cons, other than the added expense, although very average compared to other merchant fees. Review Source Response from PDCflow October 1, 2024 Hello Cindy, Thank you for the review. We are happy to hear your experience has been positive. KA Khrysty A. Operations Manager Financial Services Used the software for: 2+ years ### "Great for online payments to minimize chargebacks" September 4, 2024 5.0 Pros Ability to get immediate signature for online and over the phone payments. New addition of ID verification is great! Cons The time spent filling out signature form. Integration ability. Review Source Response from PDCflow September 24, 2024 Hi Khrysty, Thank you for the product review. We always appreciate customer feedback. We would love to get more feedback from you on your integration needs. If you are open to it, please schedule a time with our product team to discuss via support@pdcflow.com. MM Mary M. Office Manager Finance Director Sports Used the software for: Less than 6 months ### "Excellent support from PDC Flow Staff " September 4, 2024 5.0 It was very good. Have used docusign in the past and would highly recommend PDC Flow to others. Pros Excellent support from staff when I was trying to understand PDC Flow Cons it bit confusing to initially learn how to use, such as terminology of what a flow is Switched from [Docusign](https://www.capterra.com/p/121506/Docusign/) Excellent pricing with PDC Flow and even better customer service! Review Source Response from PDCflow October 1, 2024 Hello Mary, Thank you for the review and feedback. We would love to hear from you on how we could improve onboarding processes. If you are open to it, please schedule a time with our team to discuss via support@pdcflow.com. CO Charline O. CTO Staffing and Recruiting Used the software for: 6-12 months ### "Amazing Customer Service! " August 29, 2024 5.0 Pros The great customer service! They listen to your feedback and make adjustments to better serve you! Cons Definitely need a little training to use. Review Source Response from PDCflow September 10, 2024 Thank you for the review! We always appreciate customer feedback to help us make improvements. KK Katie K. Billing Medical Practice Used the software for: 6-12 months ### "Great System " August 23, 2019 5.0 Pros I like the use and the ease of this software! It is very easy to explain how to use to other users as well. In a digital world, it's great to have the option of emailing receipts or payment plans to patients. I like the alert that comes up that there has already been a payment on a patient account. The automatic payment plans are really nice too, for the patient to see how long it is going to take for them to pay something off, it works for the patients schedule, can start and stop a schedule at anytime and makes it affordable for patients to pay. We have a link on our website, which has been awesome! Cons I would like it to talk to our EMR system. It is not a big deal that we have to manually post payments, but it would be nice. Switched from [EASY PAY](https://www.capterra.com/p/78230/EASY-PAY/) Easy Pay's customer service was awful, they were not willing to help and any interaction with them was very unpleasant. We didn't have many patients utilize this system either. While I appreciate the security of banking information, there were too many steps to log in to make a payment. We our in a rural area and high speed internet isn't readily available to some of our patients. PDCflow is just a secure but way more easier to use. Review Source Response from PDCflow August 26, 2019 Katie, We strive to make our products user-friendly and convenient. Thanks for letting us know how we're doing. Kelly P. President Financial Services Used the software for: 2+ years ### "Great Service is a Bonus to the Great Product" October 10, 2016 5.0 We have used PDCFlow for over 10 years. They have anticipated our needs and have made advancements that have eased our collection processes. The credit card processing fees are reasonable, and with the added benefit of AMAZING customer service, we have found a perfect solution for our card processing. Pros The integration with our Collection Software, DAKCS and the ease of use of the online portal for the individual credit card payments. Cons Nothing at this time. Review Source Response from PDCflow October 10, 2016 Thank you Kelly! We appreciate your business. Hunter Q. Operations Manager Financial Services Used the software for: 2+ years ### "PDCflow" August 4, 2018 4.0 This software is integrated with DAKCS Software for collections and works well generally. Users choose the PDC screen with the DAKCS system and enter the appropriate information to process payments by telephone. Having this integrated saves a lot of time. Pros Ability to process credit card and ACH payments including recurring payments while remaining compliant with NACHA & EFTA Cons Lost track of recurring payment authorizations causing payments to fail. Review Source VR Verified Reviewer President Financial Services Used the software for: 2+ years ### "PDCflow is my go to vendor for payment processing" January 5, 2019 5.0 Pros The interface with our collection software makes the product great and a wonderful addition to our software. Their new web portal is easy to use! Cons My only complaint might be a personal problem. If i send an e-mail for help, they call. I would love a response to my question by e-mail so I can use it as a reference in the future. Review Source MM Marie M. Account Manager Financial Services Used the software for: 2+ years ### "PDC FLOW IS A KEY TOOL" June 26, 2021 5.0 Great customer service and if we ever have questions they are a phone call away. Pros This company has definitely Help the processing of our accounts receivables they very positive way. I would recommend this company if you were looking for a processor. Cons The price of the service is a bit pricey but you get what you pay for in business. Review Source Response from PDCflow July 1, 2021 Thank you for your review! Our customer success team works hard to help with any questions our customers may have. We appreciate you taking the time to share your experience. Michael M. CEO Used the software for: 2+ years ### "Excellent customer service and prompt response. The support staff is the best." June 5, 2018 5.0 Quick and easy. Pros First it does want it is supposed to do. Easy access and easy to use. My staff never has any problems in using this service Cons I haven't had any problems with this software. Plug it in and you are ready to go. I can't give any negative responses. Review Source Response from PDCflow June 6, 2018 Thanks Mike! We appreciate your review! bR becky R. Collections MGR Accounting Used the software for: 2+ years ### "love PDC4U" February 17, 2017 5.0 Customer service are hands down some of the most awesome customer service reps ive worked with. they never make me feel dumb or slow because I (and we as in CCC) stay behind the times talking in terms of the tech world. I appreciate a business of your size working with a company of our size. I know a lot of companies wouldn't fool with us. I love your product and I'm the primary user of it. as long as things keep going as smoothly we will be staying with your company. FYI any telemarketers have to get through me to get to the representative and since I'm so very happy with your service....that almost never happens in regards to credit card software. thanks again for all you Pros easy to use, even those who aren't high tech users can master this with very little trouble Cons honestly my only problem is not being able to tab from my customer id to the username field. I swear that's my only problem now since you all fixed the number disappearing on the retry field on declined transactions. Review Source DB DeMetrius B. manager Consumer Services Used the software for: 2+ years ### "PDC FLOW A++ in our book" March 14, 2024 5.0 My experience with the PDC Flow Team is always top notch Pros The ease of use for both our internal employees and the ease of use for our customer Cons I would like more branding of our company versus the PDC Flow colors and branding Review Source CO Chrispin O. Controller Hospital & Health Care Used the software for: 2+ years ### "PDCFlow User Admin" August 17, 2019 5.0 So far the software has offered an online portal which the hospital has customized to it's preference to allow patients know they are making secure payments to the hospital. Customer Support has been excellent and any issues are addressed in a timely fashion. The software is user-friendly. Pros Ability for patients to manage payments online and the Business Office getting notification when payments are made. Cons Limited reporting options for users assigned "Cashier" functions. Reason for choosing PDCflow N/A Review Source Response from PDCflow August 27, 2019 Thanks for your feedback! Happy to hear our Customer Success staff is meeting your needs. JU Jan U. Business office manager Hospital & Health Care Used the software for: 2+ years ### "Love this product" August 23, 2019 5.0 Getting money faster. Love that we can set up recurring payments. Our customers like this function also. Pros It is very easy to use, for the hospital and customers. We never have complaints from our customers. It is very easy to teach to a new employee. Cons I don't have any cons. Haven't really had any issues. When I use customer support they are very helpful. Reason for choosing PDCflow I didn't choose it. I wasn't in on the process. Review Source Response from PDCflow August 27, 2019 Jan, It's great to hear PDCflow is working so well for you AND your end users! Thanks for the review. JG Jessica G. Used the software for: ### "We use it" May 6, 2016 4.0 There are a lot of features that we didn't know anything about. There is not a lot of customer education for new or existing features or products offered, particularly when there is no charge for additional options. Con: The exception report skips days and we miss batches until they're actually deposited, then we can go find them. This has been a persistent problem for months that we can't seem to get fixed. Con: The search process doesn't always bring the results it should. If searching by a name, the name should come up and it doesn't always. The date range or specific date doesn't always yield all the results either. Pro: Lots of customer-friendly features, but they could use some updating. Pro: System is fairly reliable. When it has gone down it's come back up quickly. Review Source Response from PDCflow May 10, 2016 Thank you for your review. We appreciate your feedback and value ACC's long relationship with us. We are always striving to improve our communications and relationships with our clients, so we have recently implemented a quarterly newsletter, sent to all clients in April. The newsletter featured the latest PDCflow updates and information on our Online Help Center, https://support.pdcflow.com, which does provide Video Tutorials on products/features, along with step by step How to Articles. Please be sure to whitelist pdcflow.com in your email filters, so that you do not miss any of these important updates and it should also permit delivery of your Exception Reports. You also have the ability to pull an exception report from within your PDCflow account. We will reach out to you with the links to the how to articles. Free online training and refreshers for established clients are always available upon request. Customer Success will reach out to you to see if we can assist further. AV Andria V. Customer Service Manager Hospital & Health Care Used the software for: 2+ years ### "The Best~!" July 29, 2016 5.0 PDC is intuitive, intelligent, supportive, and dependable! I have trained many users to use this product and found it easy to teach and easy for new users to maneuver. As this product has expanded their service features, their communication, support, and knowledge base exceeds expectations at each encounter. The dependability PDC offers is phenomenal and in conjunction with the support, PDC is TOP NOTCH for sure!! Review Source Response from PDCflow August 1, 2016 Hello Andria, Thank you for taking the time to give us your review. We appreciate Intermedix and the trust you have in PDCflow as your accounts receivables payment system. BB Butch B. President Used the software for: 2+ years ### "Outstanding performance and support. PDCflow is a Winner!" July 13, 2016 5.0 Started using PDC4U to process credit/debit card payments in 2014 via web portal. Easy to use. Easy to research payments & excellent reporting. Selected a hosted financial system in 2015 that has PDC4U integrated. Seamless, fast transactions continue Pros Reliable , fast transaction processing, and PCI compliant. Cons None Review Source Response from PDCflow July 13, 2016 Hello Butch, Thank you so much for your review. We are pleased that you are happy with our system and we value your business! SC Stephanie C. Auditor Financial Services Used the software for: Less than 6 months ### "Global Review" November 27, 2023 5.0 Pros All-in-one package. Convenient and easy to use. Cons I don't have any complaints. Everything is very simple and easy to use. Review Source Response from PDCflow December 6, 2023 Thank you for the review Stephanie! We are glad you find our software user friendly and easy to use! ND Nita D. Patient Account Manager Hospital & Health Care Used the software for: 2+ years ### "ACH batches" July 1, 2016 5.0 I logged the issue and almost in seconds I got a response and I knew someone was working on our problem. And they don't stop until it is done. Review Source Response from PDCflow July 1, 2016 Hello Nita, Thank you for taking the time to review our Customer Success Team! Answering our clients questions and concerns as quickly as possible is a top priority at PDCflow. We appreciate your business. MF Mary F. President/ Manger Financial Services Used the software for: 2+ years ### "Financial Collection Agency of Anchorage, Inc." October 11, 2016 5.0 These people are awesome to work with. great customer service and great product .. have never had to worry about banks .. that usually don't like collection agencies .. always quick to reply or help Pros easiness to use Cons don't know if I have a least Review Source Response from PDCflow October 12, 2016 Hello Mary, Thank you for your review! We appreciate your business. RR Roxanne R. Development Assistant Hospital & Health Care Used the software for: 2+ years ### "Solving a problem" July 1, 2016 4.0 In the support section, after trying several key words in the search box, I was unable to find a solution. I then sent my questions to the support staff and someone answered me right away with the solution. I had two more problems within a couple of days that I sent to the support staff and they were very helpful in resolving those problems as well. Pros the help/support section shows visuals as well as text to explain answers. Cons Nothing Review Source Response from PDCflow July 1, 2016 Hello Roxanne, Thank you for the review on our Customer Success Help Center and Team. We strive to give our clients a quick response time to any questions they may have about functionality. We appreciate your time in giving us a review. DB Delores B. Owener Banking Used the software for: 2+ years ### "Customer Service" July 18, 2016 5.0 They were fast in looking into our problem & getting fixed. They were friendly, they have always been fast on fixing what ever problem we have . Pros Fast customer service Cons None Review Source AF Alyssa F. Hospital & Health Care Used the software for: Less than 6 months ### "Help getting my password " August 3, 2016 4.0 Overall the help was great, It was good having someone helping me until we got it. The downside was how much time was wasted on trying to log on for the first time. As a user and customer of this product I would defiantly recommend making it easier for a first time user to be able to log on and use it for the first time without this problem that I had. Cons What I like about least is that it took many times to log onto the program for the first time. Review Source Response from PDCflow August 3, 2016 Hello Alyssa, I'm sorry you experienced a difficult time with logging into your PDCflow account the first time. We have thousands of users and generally this is not a problem, but we are researching the issue to put processes in place that are necessary to ensure it doesn't happen again. I'm happy to see our Customer Success Team was able to resolve your issue by the next business day. We appreciate our users and any feedback and suggestions you have for us. Thank you, The PDCflow Team JC John C. CEO Banking Used the software for: Less than 6 months ### "Excellent Product with Outstanding Support" August 17, 2019 5.0 The PDC Flow team is what makes the experience so great. The software itself has extra features that no other products offer which gives it a considerable competitive edge. Pros Very intuitive product with features that help your business run smoothly and compliantly. Support team works hard to assist in any way they can. Cons API came with no feature for the ACH product. However, the team worked tirelessly to get a fix. Review Source Response from PDCflow August 27, 2019 John, Thank you for the review. We're proud of our team, and positive comments about our staff and products mean a lot to us! SD Satam D. Workforce Manager Used the software for: 6-12 months ### "A brief review of PDCFlow" May 9, 2018 4.0 I will encourage users to for PDCflow software when it comes to the cloud-based digital signature solution! Pros The thing that I like the most about PDCFlow software is that it is simple, efficient, and a friendly software that encourages payments and gets signatures, thus making it an easy consumer experience so that a particular business get paid faster. Cons The thing that I like the least about PDCFlow software is that sometimes it gets a bit irritating when the software does not work properly. The customer support is sometimes a bit slow when it comes to aiding in a stressful situation. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.