Who Uses This Software?

SiteLock offers a robust offering of website security solutions with fully customizable plans for organizations of all sizes. Our solutions range from individual business owners to large enterprises.


Average Ratings

10 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    24/7 (Live Rep)

Vendor Details

  • SiteLock
  • www.sitelock.com
  • Founded 2008
  • United States

About SiteLock

SiteLock, the global leader in website security solutions, is the only provider to offer complete, cloud-based website protection. Its 360-degree monitoring detects and fixes threats, prevents future attacks, accelerates website performance, and meets PCI compliance standards for businesses of all sizes. Founded in 2008, the company protects over 12 million websites worldwide. For more information, please visit sitelock.com.


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SiteLock Features

  • Anti Virus
  • Application Security
  • Behavioral Analytics
  • Encryption
  • Endpoint Management
  • Incident Management
  • Intrusion Detection System
  • Threat Intelligence
  • Two-Factor Authentication
  • Vulnerability Management
  • AI / Machine Learning
  • Behavioral Analytics
  • Endpoint Management
  • Incident Management
  • IOC Verification
  • Tokenization
  • Vulnerability Scanning
  • Whitelisting / Blacklisting
  • Anti Spam
  • Anti Virus
  • Email Attachment Protection
  • Event Tracking
  • Internet Usage Monitoring
  • Intrusion Detection System
  • IP Protection
  • Spyware Removal
  • Two-Factor Authentication
  • Vulnerability Scanning
  • Web Threat Management
  • Web Traffic Reporting

SiteLock Reviews Recently Reviewed!


adequate - until I tried to get out

Aug 22, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
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Pros: Sitelock provides some useful, albeit rudimentary, information about my web site health. Made me aware of a couple of issues.

Cons: Sitelock may perform a useful service, but be wary of giving them your credit card information.

When you sign on for the paid service, Sitelock:

1) hides (makes it difficult to find) the fact that they default auto-renew (you can't sign up without agreeing to have them automatically bill your credit card every year);

2) hides (makes it difficult to find) how to stop auto-renew:

a) you can't just stop auto-renew from your billing panel, the way you can with reputable businesses;

b) you have to hunt their web site for a link (in extremely small font) to the page which contains instructions for cancelling;

c) when you get to that page, turns out it's the 5000+ word "Terms of Service" document which you have to scour to find the - get this - PHONE NUMBER - you then have to call and get put on hold (or if you like, they will call you back 3 days later.) Once you finally get through, you have to jump through a lot of security hoops.

All that just to cancel the service.

Their product may or may not be OK, but be forwarned that with Sitelock, it's not easy to get out once you're in.

Horrible customer service, does not care about customers

May 23, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Sitelock was a good idea at the start as my website was hacked with malware installed on my hosting account, they were able to scan it and ensure that "all" the malware was removed.

Cons: Before signing up with Sitelock, the rep I spoke to was amazing and went out of his way to help me. After I signed the 12-month contract, the service and the representatives I spoke with went, for a lack of better words, downhill. I found out that I *still* had malware on my hosting account. I ended up moving hosts and with my previous hosting company, Sitelock said they would need access to my FTP account, but once I had a new host, I generated new access credentials and they said they weren't working and couldn't login to my new FTP. I did this THREE TIMES. I asked if there was someone who could call me because I knew for a fact I was doing this correctly and the credentials were correct, nobody called me. When I called to terminate my Sitelock service they tried to talk me out of it for 10-20 minutes even though I had stated that I didn't want to work with them any longer and I just wanted out of the contract. It was VERY frustrating. I should have read other reviews online about the service before signing up with them, but the malware issue was something I was impatient about getting resolved.

Vendor Response

by SiteLock on May 30, 2018

Dear Customer,

Thank you for taking the time to leave us feedback regarding your experience with SiteLock. We are sorry to hear you haven't had a positive experience. We would love to speak to you further to help resolve the issue and improve our internal policies and communications. May we reach out to you this week to help resolve the issue? Could you please provide the website name you called in about, as well as, the best phone number we may reach you at?

Kind Regards,
SiteLock Customer Experience Team

Great service to protect your websites

Dec 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This service protects your websites with a firewall to help protect you from Hackers, Bots, and Scripts. They also scan your web server for harmful viruses and scripts. They also have great support. The service also can make your websites load faster.

Cons: It can get a little pricey but it does do what it is meant to do and lets you know if it finds anything suspicious.

Overall: Great website security

Does what it is supposed to

Aug 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Completely independent, works without any need for extra work. Very efficient and effective at working as advertised. Great customer service.

Cons: Only issue is more expensive than some other options

Vendor Response

by SiteLock on August 22, 2018

Thank you, Rich, for your kind words! We¿re happy we could help and truly appreciate you taking the time to share your experience.

Excellent products

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: It does what it says it does. I do not have to worry about my website because I know SiteLock is protecting it.

Cons: Absolutely nothing. It is very affordable and creates such a peace of mind your website it protected and I can concentrate on running my business.

Overall: Cost savings

Peace of mind

On The Fence

Sep 03, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Very quick at detecting malware on your website and warns you about it on time.

Customer service readily available with very quick responses. Solutions possibly tailor made (depending on the information you provide them with)

Cons: 1. SiteLock is not very specific with diagnosing the malware on websites. It just detects malware. However, where exactly the problem is or what the problem is, sitelock is unable to do.

2. The solutions given to me were actually really expensive and impossible for me to explore leaving me with no other option but to find a solution myself.

Vendor Response

by SiteLock on September 06, 2018

Thank you for joining the SiteLock family! We¿re grateful for your customer loyalty and appreciate your business. Let us know if we can be of further assistance.

saved my website! my site was infected with malware and viruses

Aug 01, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: They were prompt in removing all viruses from my website and keeping my website safe. I got reports on the health of my website

Cons: Honestly my only issues i have with this software was the pricing. Even though I was a go daddy customer and they gave me a better rate, it was way too expensive

Vendor Response

by SiteLock on August 22, 2018

Hi Daniel! Your awesome review made our day! We strive to deliver great customer experiences and we¿re glad to know you¿ve had a positive one.

Worked as expected

Jul 17, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Compared to it's competitors, SiteLock seemed to be very fairly priced. I integrated SiteLock with my website about six months ago and it has done exactly as I had anticipated. It was easy to integrate, and when I did stumble at one point, their customer service was very quick and eager to help resolve my issue.

Any website vulnerability concerns I had 6 months ago are no longer present thanks to SiteLock.

Great Experience

Jul 14, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I haven't had any negative experiences with SiteLock so far, and I don't expect to. It's extremely comforting knowing that I don't have to worry about malware attacks anymore. Their customer service is great, which just makes the whole experience that much better. I would definitely recommend this product.

I am pleased

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: With Site Link, I have had quick responses, even when I have requested assistance outside of their business hours. They have called me back ASAP even without my leaving a message. I am very pleased with their product as well as their customer support.