# eZCom EDI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eZCom EDI the right EDI solution for you? Explore 35 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143478/eZCom/reviews --- eZCom EDI 4.7 (35) [View alternatives](https://www.capterra.com/p/143478/eZCom/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eZCom EDI Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-25 of 35 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maricela G. Wholesale Sales Support Specialist Used the software for: 2+ years ### "Very User Friendly" January 9, 2018 5.0 Our company is able to established relationship with big retailers that require EDI processing as well as link web stores to automate process. Pros Lingo is very user friendly and their customer service team is amazing! Raw data is converted to readable data that everyone in the team can understand, how awesome is that! We can do everything tied to order processing through Lingo from the receipt of orders, acknowledgements, GS128, small parcel shipment processing, ASNs and invoices. Best of all, I can mass generate most of the process and all documents needing to be transmitted back to the customer has a safe validate check to make sure all data required is keyed in. Lingo was my go to when we decided to publish our own online site and needed to integrate the site's platform to automate order processing. There was no doubt in my mind, if someone could get the job done, it would be Lingo and its team of amazing and helpful specialist! They could have easily turned around and say that's not what they specialize in but instead, were very committed to help us. eZcom team conducted the research needed to implement the integration and were able to get us up and running within a week which was incredible! I've personally been working with their team for the past two years (I believe our account was set up 4 years ago) and can say I've always received a helpful and friendly specialties to assist with my request. Getting someone to assist is super easy, we can call and get someone live, send an email or submit a request directly through our Lingo account with quick responses (usually within 24 hrs). Cons We are only able to print 400 GS128's at a time, it would be great if we could print the entire batch all at once. Review Source MW Marnee W. Operations Manager Food Production Used the software for: Less than 6 months ### "Highly Recommend eZCom EDI" April 30, 2024 5.0 Working with eZCom has been a most wonderful experience and I highly recommend using this company for your EDI needs. Pros eZCom is very easy to use and you have customer care support 24/7, which is GREAT! Cons So far, we have had a great experience with eZCom. Reason for choosing eZCom EDI We felt it was a good cost and liked having live customer care support. Review Source KC Kristen C. Jr. Planner Used the software for: 1-2 years ### "We use Lingo to process our incoming orders for drop ship and other majors." January 16, 2018 3.0 Pros Ease of use for our vendors. Mostly reliable. Good customer support. Works well for incoming drop ship orders. Our vendors are comfortable submitting orders through this platform. ASNs are sent across quickly. Cons Difficult to execute broad searches. Program seems unable to process large amounts of data at one time. Discrepancies in dates that orders are received to us. Lag between order transmission and receipt as well as inventory uploads and time it takes for inventory to go live for our customers. Difficult to pack asns. Review Source Jennifer E. Sales 'amp; Program Manager Used the software for: 2+ years ### "Efficient, easy and support staff are enjoyable too!" January 9, 2018 5.0 Streamlined processes, saved revenue by avoiding customer charges. Saved payroll due to efficiency from the automation. Real person support with one phone call who uses easy to understand solutions. Pros Lingo (especially compared to other options) streamlines order entry to the point of being effortless! We are able to customize integrations not only for ease of fulfillment but also to avoid charge backs from customers. Removes the human error factor so nothing is forgotten to acknowledge on time, correctly label or transmit, even invoices are automated Review Source Kathy S. Office Manager Used the software for: 2+ years ### "It is a very useful tool we couldn't do without, especially since it integrates into Quickbooks." January 12, 2018 4.0 Pros The things I like include integrating into Quickbooks, batch updates and the fantastic customer and tech support teams. Cons Too many steps to complete each task - in a sense you have to enter and exit each order multiple times from it being new to it being shipped and then invoiced. And you have to go "find" it each time you want to work on it. Changes are not automatically saved and you may periodically get kicked out of what you were working on and lose all the changes you just made. Review Source BP Bob P. Graphic Designer Consumer Goods Used the software for: 6-12 months ### "eZCom EDI " April 4, 2024 4.0 Pros Ease of use, functionality, customer support. Cons Might not be suitable for frequent mistakes. Review Source VR Verified Reviewer Sales and Support Coordinator Retail Used the software for: 2+ years ### "Lingo review" March 12, 2019 4.0 Very pleased with the functionality overall. The customer service team is always very helpful and accommodating. Pros The basic order processing function is pretty user friendly. The Customer Service Team is top notch! Cons Some areas could be a little more user friendly - i.e...adding additional product info to vendor profiles. Review Source VR Verified Reviewer Consumer Sales Support Consumer Goods Used the software for: 2+ years ### "absolutely a pleasure" January 9, 2018 5.0 Pros i find it to be extremely user friendly and the support team has given me so much information that it allows me to consider different ways to ulitize the software on a daily basis Review Source PG Patrick G. President of Sales Retail Used the software for: 2+ years ### "A Letter of Thank You" August 9, 2018 5.0 The experience that I have with Lingo is customer service at its finest. In particular, I have been working a lot with the customer service representative. He has gone above and beyond to help walk me through the process, answer questions and when he doesn't know the answer he gets me immediate answers from his supervisor or someone more familiar with the question. I have been in retail for 43 years and many of companies would give all they have to have the type of customer service that Lingo gives. I had to stop and give big "thank you's" to Lingo and CSR for understanding what true customer service is about. Pros Ease of using and navigation throughout the system Cons The system is a lot to take in but the customer service of Lingo goes above and beyond so the system doesn't seem intimidating Review Source SP Sue P. CEO Consumer Goods Used the software for: 2+ years ### "Fast, accurate, easy - great team to work with." March 12, 2019 5.0 We've been working with the eZcom Team for years. They have supported our growth every step of the way with a smile and unending patience. Highly recommend them. Pros Intuitive to use. Can not make a mistake - lots of checks along the way. Cons Have not found anything we do not like yet........ Review Source JH Jennifer H. EDI Specialist Used the software for: ### "Great Software" March 31, 2016 5.0 I've been using eZCom software for several years and it's by far the easiest EDI software I've ever used. Lingo is very easy to navigate. I really appreciate that I can check my work on Lingo to find any errors before sending my documents, which really helps to avoid charge backs. Review Source CQ Cris Q. EDI Compliance Used the software for: ### "The eZCom concept of everything in one page is making the other provides look old style " March 30, 2016 5.0 Lingo Software has the top novation tools that make EDI sophisticated. Review Source Response from eZCom March 31, 2016 Thanks so much for the great review! WB William B. Logistics Manager Logistics and Supply Chain Used the software for: 2+ years ### "Easy to use and great customer service." January 20, 2020 4.0 Aside from the limited customization capabilities and the intermittent lag, it is a very well-built web EDI platform with a strong customer support team. Pros This web-based EDI platform is very easy to learn and use. The customer service's availability and attention to detail are excellent. Cons The customization seems pretty limited as of now. Hope this will change in the near future. Also, the website gets pretty laggy sometimes and can get frustrating to transmit documents. Review Source SD Sevgi D. President Textiles Used the software for: 2+ years ### "Lingo EDI Team " August 9, 2019 5.0 Customer orders , and tracking my accounts information. Pros User friendly and very functional for my customers accounts Cons We will need a digital catalog built in at Lingo. Alternatives considered [Solid Commerce](https://www.capterra.com/p/147937/Solid-Commerce/) Reason for choosing eZCom EDI Functions and easy to navigate Review Source CH Crystal H. Office Manager Consumer Goods Used the software for: 2+ years ### "They make my job so much easier!" March 12, 2019 5.0 Pros I've told other EDI provider representatives that there is no way that I would even consider going anywhere else for our EDI services. The eZcom team are extremely knowledgeable and friendly and their support is amazing. We have MANY EDI trading partners and setup for each one has been a breeze thanks to eZcom. Cons Absolutely nothing. I've never had a bad experience with it. Review Source DK Denny K. Purchase Order Manager Plastics Used the software for: 2+ years ### "Great Customer Service" March 12, 2019 4.0 Lingo helps us successfully conduct business with our very large trading partners and the customer service is always quick, competent, and more than willing to help. Pros When things are working properly, the software is very easy to use. Cons There are times where changes need to be made to documents, post shipment or previous transmission, and that can be difficult. Review Source JR John R. Head of Wholesale Operations Wholesale Used the software for: 2+ years ### "Lingo EDI - Web Based Platform made Easy" March 12, 2019 5.0 Pros Simple web based platform that makes EDI easy to understand for non-technical individuals. Great ability to integrate with your own system and retailers. Quick set up allows you to get new accounts set up within 1-2 weeks easily. Cons Lack of reporting tools. Search tools not always the easiest to use. Review Source Tonja B. Sales and Support Coordinator Retail Used the software for: 2+ years ### "Love the customer service - always helpful!" January 12, 2018 4.0 Full PO processing from order entry to invoicing. Pros Ease of movement/functionality in the software once you become familiar with it. Customer Service people are great! Very patient and helpful. Cons Would like an easier way to update product info for each partner. Would like a screen to view each partner's requirements. Review Source TH Tesh H. Key Retail Logistics Specialist Retail Used the software for: 2+ years ### "A Fantastic EDI Solution With An Even Better Support Team" June 12, 2019 5.0 As a user of Lingo for the purpose for facilitating shipments to many of our clients, this flexible software is only made better by the great support team who is always willing to help. Pros Tons of options in terms of editing and controlling orders/Invoices/shipments. Also, the most consistently friendly and helpful customer support team I've ever had the pleasure of speaking with. An issue had arisen (on our end) regarding GS1 Label printing and after giving them a call, two individuals from Lingo's support team went above and beyond the scope of their support to fix the issue, and very quickly I might add! Cons The options can be overwhelming at first but can be learned after practice. Review Source LB Lori B. Logistics coordinator Retail Used the software for: 2+ years ### "Lingo is great to work with in every aspect. And the support that ezcom provides is fantastic." September 14, 2017 5.0 The ease of processing received orders from start to finish and not have to use several different programs to do so. Pros The ease of using the software in Lingo is great. It's functionality is great overall. I like the fact that when you receive an order you do that order from start to finish in Lingo Cons On occasion the software will run slow which causes a delay in processing orders. This happens very infrequently though. Review Source CG Charles G. Owner Consumer Goods Used the software for: 2+ years ### "Happy multi year user of Lingo" September 12, 2018 5.0 In the process of converting all customer order/invoicing data point through single source, Lingo. Pros Customer service is great. Ability to integrate with customer determined web portals such as DSCO. Ability to print UCC labels and packing slips Connection into UPS/Fedex Cons Not much to complain about here. Have not integrated with ERP but that is probably more a function of ERP than Lingo. Review Source SL Sing L. Account Manager / EDI Apparel & Fashion Used the software for: 2+ years ### "A very good experience using this software." January 23, 2018 4.0 Easy to work with all size companies and different requirements. Pros The software is pretty easy to use. I like the availability of customer support, they are helpful. We are able to connect to a lot of our customers. Cons Sometimes the uploads or creating shipments don't work as smooth as the receiving process. Item management is visually and harder to use online with the software. Review Source rM rosemarie M. Operations analyst Used the software for: 2+ years ### "I have always had a great experience with Lingo and their customer service!!" January 9, 2018 5.0 Pros I think the thing I like most about the software is that no matter the issue there is always someone to help resolve :) Cons I wish there was a way to unsend shipments if a mistake was made. I know we can contact the buyer to ask them to reject but I wish there was a way we can do it in the background without letting the buyers know. Review Source SD SANDI D. OFFICE MANAGER Wholesale Used the software for: Less than 6 months ### "I'm a groupie now!" September 14, 2017 5.0 EASE. (nuff said!) Pros I process multi-store orders, sometimes over 1000 stores per PO. Lingo lets me select the individual stores I need to ship to without having to select all 1000 stores like my previous EDI company. Actually, Lingo lets me do almost anything I want. From sorting the way I want to shipping and invoicing the way I want. So far, no one has told me no to any of my requests! The customer support people are incredibly knowledgeable and very easy to understand and deal with. Also it only takes a few minutes to get connected to a real live person. All of my questions have been answered promptly. Best thing we've done at work all year! Cons It's not entirely intuitive. Error checking is called "Validate." Wouldn't have figured that out on my own. There are a few things like that, but, the customer support people are patient in helping me figure out how to use their system, even waiting while I write my notes. Best customer service in a long time! Review Source MR Margaret R. Office Apparel & Fashion Used the software for: 2+ years ### "Great experience so far!" January 15, 2018 5.0 Pros This Program is easy to use and we like it a lot. We use it on a daily basis and it is easy to teach new employees how to use it. Yourcustomer service department is always helpful. Cons I do not like the change from ASN to Shipment. I know it's a small change but I was very used to the old way. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.