Who Uses This Software?

Organizations running on Windows platform and using any or all of these: Active Directory, Exchange Server, Exchange Online, Office 365, G Suite, Skype for Business.


Average Ratings

24 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $495.00/year
    See pricing details
  • Pricing Details
    ADManager Plus licenses are based on no. of domains & help desk technicians
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • ManageEngine
  • www.manageengine.com
  • Founded 1996
  • United States

About ADManager Plus

ADManager Plus is a unified AD, Exchange, Skype for Business, G Suite, and Office 365 management solution to simplify tasks such as provisioning users, cleaning up stale accounts, and managing NTFS and share permissions. It also offers over 150 built-in reports, including reports on inactive user accounts, Office 365 licenses, and users' last logon times. Build a custom workflow for ticketing and compliance, automate AD tasks such as user provisioning and de-provisioning.


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ADManager Plus Features

  • Access Request Management
  • Account Management
  • Compliance Management
  • Multifactor Authentication
  • Password Management
  • Role Management
  • Single Sign On
  • User Activity Monitoring
  • User Provisioning
  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

ADManager Plus Reviews Recently Reviewed!


AD Manager Plus makes my job so much easier.

May 22, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The functionality and value is huge. It allows me to better manage my users, and makes it much easier to apply changes to a group.

Cons: It's not very intuitive. It can do a lot, but the learning curve is steep. I've had to contact support several times for "how to" assistance.

Overall: It makes it so much easier to update, or report on both my AD and users, and also my Office 365 environment.

Dhruba Das provided excellent service to Rosendin

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Really appreciate tech support's time, efforts and expertise. This software is able to provide technicians to work on active directory, email, Skype for business, reports and many other options.

Very helpful! Support was Awesome! Issue resolved quickly and professionally.

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy of use, the user interface is easy to navigate. I also like the dashboard/startpage. Can tell quite a bit when you first open it up.

Cons: Nothing at the moment, i just started to use this software and haven't found anything that could use improvements

Excellent

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The support is outstanding. You can count on someone to respond very quickly to a support request. Support technicians explain what they are doing and give you tips as well.

Cons: Would like to customize the reports more. Not really a least like - more like a wish list. The software is very easy to use overall.

No issues getting new user creation template set up since the support tech handled everything

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very flexible yet powerful. Thank you for all the Azure and O365 tie-ins. Don't stop helping the on premise or hybrid users.

Cons: No DirSync but was told it is coming. AD Delegation is a little clunky to figure out.

Overall: Makes it easier for admins

We purchased ADManager Plus in early 2015 and use it extensively with 125 techs in over 60 countries

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Automation and reporting functions let us improve our service level but spend less time doing routine tasks. Totally granular permission assignment capability. Rules-based templates, very customizable. Continually improving and adding new features. And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond.

Cons: The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill.

My experience with your customer support folks is always very positive.

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: By far the automation of new accounts and reports are invaluable. We have saved countless hours and ROI with the automation and reporting modules.

Cons: I wish there was a way to migrate accounts to "O365". Currently, I use your application to create my account on-premise with email through your automation, but there is no way to successfully migrate to "O365".

Overall: Automation of new accounts.

ManageEngine provides some great tools that are easy to use.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: All ManageEngine products are easy to use. Technical Support is great and provides solutions to problems on first call

Cons: There are no cons to any of the products I have evaluated. All of the tools are easy to use and affordable.

ADMP has been a well priced platform allowing us to bring automation to our AD/Cloud environments.

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ADMP is quick and simple to set-up. The ability to make AD-related change through a web portal has brought convenience to IT. ADMP makes generating reports and collecting information through forms convenient and simple. For our small IT department, ADMP allows for many different IT backgrounds to participate fully in supporting AD-related management operations without having to be well versed in Windows, or to know Powershell. ADMP has also made synchronizing our cloud and on-premise environments through automation simple and organized. Their support staff has been very courteous in resolving our issues. Issues that are brought to their attention are genuinely acted on with importance. On more complex issues, they actively reach out to us update us on the status of the problem until it's resolved.

Cons: The UI is outdated, and the mobile app is a underwhelming. There are some arbitrary limitations that seemingly pop up out of nowhere, but generally there are ways to work around them, but they leave you scratching your head why? In some parts of the UI you can use %substitute% variables, but then in others you can not for seemingly no reason.

I really wish they would go "all in" on making their template system even more robust. AD and on-prem services aren't the only thing we have to worry about updating, and many cloud services don't have native LDAP/AD integrations, being able to collect information in templates to provide information through scripts for these services would make this product AAA. Currently, you can collect some information, but the customization options for the fields is limited to only a single line, whereas you should be able to pick many different field types (dropdown, radio button, etc) for making changes.

Overall: AD Management through the web!

its easy to use

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: don't need to use sript for every thing, have different reports I can use. Also have automation feature

Cons: may not cover all the features required. like script for the changing home location or may be home folder for the users etc.

awesome support. There is no room for improvement when it is perfect . thanks

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Upgrades, ease of use, If you do have any issues this is the best software I have ever seen offering support. I would recommend to any company with an active directory environment. Thank you so much for all that you do.

Cons: Not much that I do not like.. It is helping implement our security into our active directory. Maybe the cost but honestly I think it is worth every penny

Overall: management of active directory made easy

ADManager plus is a great way to keep standards wrapped around what our engineers do to our AD.

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like that this product changes quickly to accommodate changes made by MS. I like the reporting. I like bulk create/modify options.

Cons: I don't like that searching for users isn't available for all user fields. Would love to see a browse (tree) option for user management, similar to ADUC.

Overall: Simple to use. Helps with standardization when you have many engineers managing the same AD. Easy to use and effective reporting.

First class support and an easy to use UI

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ROI is quick, and the support is easy to get to, not hidden like some companies. You can get to help from right inside some of the products.

Cons: The only bad thing is they do not make more products for us to enjoy like the half dozen we already have!

Overall: Short learning curve to take advantage of most of the features as well as quick deployment.

Affordable and a real time saver. Support team is great!

Apr 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use this software mainly for user creation. The ability to create users for both AD and Office 365 in one step is helpful. The interface is very user-friendly. Both single and bulk user creation works really well. Reporting is well thought out.

Cons: The Copy User Attributes function only copies Active Directory information. It would be great if it could copy a user's Office 365 setup (License type, Distribution Group membership, etc.) along with Active Directory information.

Overall: Time Savings

Very helpful support people who knew the product well and were able to put me on the proper path.

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Functionality. It does what we need it to do in order to save time and keep our people working on other important tasks other than account management.

Cons: Some of the online documentation needs to be updated and there should be more information about setting up the product with minimal rights instead of a blanket "Domain Admin" account. In this day and age, Security is paramount and if someone were to hack or steal a password for the product, they could do serious damage to an domain. If there were a matrix publish somewhere that would outline the rights needed for each use would be very helpful.

I have many experience in purchasing software, ManageEngine has the best ROI value

Apr 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The application is easy to use.
The chat function to get technical support is great.
They constantly has new functions to provide to users.

Cons: The website interface ManageEngine AD360 can be more user friendly. Jumping from one module to another may not always works.

Overall: AD auditing is great

Worst support i have ever come across in 20 years in IT

Apr 17, 2018
1/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: the software is OK.

Cons: the software is not bad, but if you get an issue it takes support at least a week to answer any calls logged, they repeatedly ask for logs even when you have sent them, buy another product as these guys are a waste of space

The software is invaluable for audit reviews

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: You can quickly access detailed group members across the domain. Reports are generated quickly and easily without having to write scripts or even to know how to use Powershell.

Cons: There is nothing not to like about the software. Any question you have that is not covered in the online help can be quickly answered by the support staff.

Great Active Directory Management Tool that is well regarded in the industry and incredibly simple!

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: When we recently implemented Active Directory, we needed a management tool that would allow our System Admins to make changes for users and groups, but not have direct access to the Domain Controllers. Anyone I reached out to for recommendations referred me to ADManager Plus, and I am now one of the users who refers this solution as well.

It was incredibly easy to implement, and is easy to learn to use (both for me and my less technical colleagues who have to use it). Support staff from Zoho was on hand to help install the software and get it up and running, and we had it up and running within about an hour.

Whenever I have had any issues, the Zoho support team has been able to figure it out in a very short period of time. The fact that it ties in with other Zoho AD tools (Self Service Plus, ADAudit Plus, etc) is a huge plus - we were able to take advantage of bundling pricing to make things more reasonable for us.

There are also regular updates to the tool to take advantage of new functionality and security updates, which help ease my Security teams' minds.

Cons: My only negative is that it can sometimes take a while to get a hold of a support person when there is an issue. I have waited a couple of days in the past (mid-week, not over a weekend). It appears they have outsourced their support staff, which may contribute to the problem of having a wide window of coverage, but I expect better from a large company like Zoho who has such great products. On top of that, the information on the customer forums is not usually useful or correct - so I have avoided it entirely since a few botched attempts early on.

The software makes managing 4 separate AD domains easy.

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Reporting functionality makes it easy to find which tech is responsible for changes made across all the location and domain while not having to give elevated privileges and accounts on each domain.

Cons: Support is a little lacking in that there is not a way to track your open tickets and trying to get ahold of the tech you previously worked with is just not possible most of the time.

Great tool for support

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Live the fact you can search across multiple domains in one shot versus the one domain at a time approach through the traditional AD console. Vast reporting features, simplified the needs for any request to see information for various levels in organization.

Cons: Can be slow in IE. Reporting features should allow a little more fine tuning. Custom re Let's beeds to be tuned to allow for more searching features.

Always a pleasure to work with

Apr 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use and one stop do all of daily tasks. Integration with 365, reports and alerts when users are added.

Cons: more integration with office 365. More control with 365 exchange. Automated tasks of user creation and delectation could be improved.

Lot of active directory stuff to manage? This will help you!

Jan 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Lots of reports: users, groups, local and 365;
Isolate managers quick and easy, so they have all options limited by the OU or OUs that the have permission to manage;
No longer need to access from server;
May create approval flows to pass through managers, and specific people before the user is automatically created, and based on templates.

Overall: Freed our servers from lots of sysadmins logging only to reset or create a report that they never remember how was done.... Lots of different reports about active directory structure are ready to generate. Have fun!

Wonderful tool if for managing Active Directory.

May 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, customizable, has templates and workflow features. Overall a great product for the money.

Cons: Some of the features are missing from templates. Some minor issues with the software are also noticed such as the ability to adjust idle timeout.