# ManageEngine ADManager Plus Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ManageEngine ADManager Plus the right Identity Management solution for you? Explore 84 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143496/ADManager-Plus/reviews --- ManageEngine ADManager Plus 4.5 (84) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ManageEngine ADManager Plus Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews CQ Connor Q IT Team LeadMedia Production, 201 - 500 employeesUsed the software for: More than 2 years. “It provides an easier interface for advanced reporting and management of Active Directory and 365 objects - whilst navigating can be cumbersome initially, once you've been through and used the common modules a few times it all starts to fall into place.“ April 2, 2026 Balwinder K Delivery ManagerBanking, 10,001+ employeesUsed the software for: Less than 6 months. “few options to work with other third-party vendors, UI feel old one, roles of you chose it is not having feature to update dynamically“ May 24, 2025 MR Mohammed R research officerCivil Engineering, 11 - 50 employeesUsed the software for: I used a free trial. “ADManager Plus is a powerful, affordable tool that excels at automating routine AD work and ensuring compliance. While it has a learning curve and minor cloud limitations, its time-saving ROI makes it a winner for on-prem-centric environments“ May 27, 2025 JH Jerry H ManagerConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “In large active directory environments with thousands of users or multiple domains, the tool can be sluggish, especially during report generation...“ May 24, 2025 CB Chris B SDR - Sales Development RepComputer Software, 51 - 200 employeesUsed the software for: Less than 6 months. “We do a lot of reporting for our customers so the automation of admin tasks and repetitive processes with no scripting is really good providing time savings.“ May 19, 2025 KP KEERATI P Computer EngineerEducation Management, 501 - 1,000 employeesUsed the software for: 6-12 months. “There were difficulties with API integration making it that some of the data had to be input by hand an activity that was both tedious and prone to errors.“ April 23, 2025 ER Emily R Product managerInsurance, 501 - 1,000 employeesUsed the software for: 1-2 years. “It streamelined identity management cycle, ADManager plus allow our company to manage the entire user life cycle, from provisioning to deprovisioning, making it easier to unboard and offboard employees.“ March 3, 2025 ZM Ziad M Advertising ManagerRetail, 501 - 1,000 employeesUsed the software for: 1-2 years. “There was a concern that once a user profile changed a group was not adjusted to another automatically thereby creating some gaps.“ April 26, 2025 ## Showing most helpful reviews Showing 1-25 of 84 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Peter B. vCISO Hospital & Health Care Used the software for: 1-2 years ### "Overall a great AD management suite." April 12, 2026 5.0 Use to clean up AD and get various reports out. Some of the GPO reports and the ability to search a GPO value save hours in troubleshooting. Pros AD automation for stale objects and great reporting enabling admins to clean up OUs, objects and so much more. Cons Sometimes there are bugs or glitches experienced, but Manage Engine support are quick and very helpful. Review Source CQ Connor Q. IT Team Lead Media Production Used the software for: 2+ years ### "Powerful alternative to scripting, reporting, and task automation" April 2, 2026 4.0 It provides an easier interface for advanced reporting and management of Active Directory and 365 objects - whilst navigating can be cumbersome initially, once you've been through and used the common modules a few times it all starts to fall into place. Pros ADManager provides a visual interface for advanced reporting and AD actions through a web console - a lot of functions that might otherwise require some scripting competency and delegating administrative and access rights to users that you mightn't otherwise allow in more secure environments. It combines the functionality of active directory, 365 and powershell modules for AD and task scheduler to achieve advanced reporting & management from a central, easy to navigate place - also allowing for delegation and distribution of admin rights across certain groups/OUs without having to expose underlying infrastructure and services to regional administrators or more technical users, ensuring that everything stays secure and within compliancy rulesets. Cons Some functions can be difficult to find and might require searching through sub-menu's. The product also provides an SMTP reporting/notification feature which can leave a lot to be desired. The in built reporting function produces legible and customisable excel sheets/PDFs however this functionality doesn't seem to exist in the same vein when dealing with the email notifications and as such trying to backtrack through these notifications to understand what takes may or may not have run successfully can be quite difficult, especially if like us you have configured many automated jobs to run each night and end up with a bulk set of emails to try and digest the following morning. Review Source JH Julio H. Business Analyst Automotive Used the software for: 6-12 months ### "Streamlined AD Management for IT Teams" January 22, 2025 3.0 very practical tool for managing AD. It reduces the manual work involved in IT tasks and makes it easier to stay compliant with reporting. Pros The built-in reports are a big help for compliance and audits, saving time on manual tracking. Cons The interface can feel a bit outdated at times,and some advanced features require extra configuration, which can take a while to set up. Switched from [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Company wanted a Migration for ms suite and other softwares Review Source LF Lance F. Manager Education Management Used the software for: 6-12 months ### "Review on ManageEngine ADManager Plus" May 25, 2025 5.0 My experience with ManageEngine ADManager Plus has been largely positive. The platform significantly simplifies Active Directory management by offering a clean, intuitive interface and powerful automation features. Tasks that previously required PowerShell scripting—like bulk user creation, group assignments, and reporting—can now be done quickly with just a few clicks. This has improved efficiency and reduced dependency on senior IT staff Pros ManageEngine ADManager Plus is User-Friendly Interface, Bulk User Management and we delegate tasks to helpdesk technicians without giving full admin rights. Cons Performance Lag with Large AD Environments, Limited Cloud-Only AD Support and services may require more time and training. Review Source GK Gregory K. IT Admin Accounting Used the software for: 1-2 years ### "Ad manager Admin user" May 19, 2025 5.0 Using Ad manager has really simplified the active directory management process by enabling bulk user management, automation capabilities, delegation and accountability within the IT team. It has really helped in time saving and reducing the operational control gradually. Pros i really have great time when using ManageEngine Ad manager since it has a very interactive interface and powerful automation features that streamline the Active directory management tasks. The ability to handle bulk user operations, Automate user deactivation and activations, generate reports that help in compliance and auditing. It also integrates with ms365 and hybrid environments effectively. Cons In a large environment which has a lot of Ad object count, Ad manager is always slow to load. Also a detailed documentation would help especially during integrations with hybrid and ms365 environments. Review Source AE Ahmed E. Manager Information Technology and Services Used the software for: 1-2 years ### "Exceeds expectations in simplifying the management of users in AD" July 17, 2025 5.0 Pros I liked the automation of the user provisioning for ADManager Plus while performing the onboarding activities. It also eliminated hours of work of duplicating templates and copying group members and passwords and policies to all sites in the domain. Cons I observed a problem of not very speedy real-time modifications particularly with the membership of groups in dynamic contexts. Review Source MH Mark H. Head of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "Satisfied Customer" May 23, 2025 5.0 My overall experience with ManageEngine AdManager Plus was extremely pleasant. I am a very satisfied customer and will remain one for the foreseeable future. Pros Amazing customer service and features. Easily able to navigate the dashboard and site. The setup process for first device made it effortless for all others. Cons The only "con" I am able to come up with for ManageEngine AdManager Plus is the pure amount of features. There are so many options that for a novice it could be overwhelming. Review Source MM Mohamed M. Area Manager Retail Used the software for: 6-12 months ### "Transformed our way of handling users in the organization" April 22, 2025 4.0 Pros The ability to implement several features and options available with ADManager Plus, especially the Access Certification Campaign, proved to be a major boon for our company. It has enabled us to schedule groups for the periodic review of user access rights regarding internal policies and external requirements such as GDPR. Cons When implementing our solution, we encountered some issues with the integration of some tools into the HR system due to weak support of the API. It made it necessary to use manual methods in syncing user data, which was quite tedious to perform. Review Source TV Tiffany V. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "Efficient patterning in order to manage IT workflows" April 26, 2025 5.0 Pros ADManager Plus delegation features were helpful in the ability to assign specific administrative chores to the help desk technicians but with less power. Through carefully setting rights at a granular level only the necessary accesses were afforded to technicians for instance, password resets and account access unlocks. Cons While setting up the delegations, there were certain procedural complexities especially in defining the roles. Review Source VR Verified Reviewer Delivery Manager Banking Used the software for: Less than 6 months ### "Reliable AD management Tool" May 24, 2025 5.0 Password resetting is streamlined, its cost-effective solution I can recommend that Reporting module is perfect one . Pros First of all, IU is user friendly and role-based access is awesome feature, this bulk user management, modification is super using csv files. Cons few options to work with other third-party vendors, UI feel old one, roles of you chose it is not having feature to update dynamically Review Source TE Tolga E. Head of Department Higher Education Used the software for: 1-2 years ### "Equipped our AD operations with accurate instruments" April 22, 2025 5.0 Pros One of the major benefits I observed while using ADManager Plus was how it provided me with automation of various AD tasks like user management. There was relative ease in managing user account especially due to the predefined templates and the availability of the bulk operation. Cons I had to shift to the use of the browser version to be able to access all the available options. Review Source LN Luis N. Security Engineer Hospital & Health Care Used the software for: 2+ years ### "A good tool with room for improvement" February 12, 2025 4.0 My overall experience has been mixed. It does a good job but the ui/ux portion of it could be better Pros It makes for easy reporting and quick action on ad objects Cons The reports could be more customizable. It has a learning curve and the support isn't that great. Review Source MP Mitchell P. CIO Government Administration Used the software for: 1-2 years ### "AD Manager Ease of Use for Helpdesk teams" January 3, 2025 5.0 Good for an IT helpdesk team to mitigate creation/separation issues and rapidly deploy or recycle accounts. Pros Ease of use, additional features, quick deploy of AD resources Cons On Prem set up took some time and deployment resources Review Source CJ Christian J. Software Engineer Computer Software Used the software for: I used a free trial ### "Amazing MDM solution!" May 24, 2025 5.0 It helps me test my MDM solutions very efficiently and guarantees that it will work for other customers Pros Very simple to setup, works with both iOS and Android. It helped explain to me what certificates were needed for iOS. Cons No complains, very impressed. I would say that maybe some extra tutorial or walk through steps could be helpful but overall easy to read through. Review Source LT Laura T. Marketing y Designer Computer Software Used the software for: I used a free trial ### "ManageEngine ADManager Plus makes managing user accounts and permissions a piece of cake! So easy to use." September 20, 2024 5.0 Pros The software is really user-friendly and simplifies the management of AD user accounts and groups. It saves me a lot of time. Cons I wish the software had more advanced automation features and better reporting capabilities. It would make my job even easier. Review Source MS Michael S. DevOps Manager Used the software for: 1-2 years ### "Great Active Directory Management Tool that is well regarded in the industry and incredibly simple!" April 11, 2018 5.0 Pros When we recently implemented Active Directory, we needed a management tool that would allow our System Admins to make changes for users and groups, but not have direct access to the Domain Controllers. Anyone I reached out to for recommendations referred me to ADManager Plus, and I am now one of the users who refers this solution as well. It was incredibly easy to implement, and is easy to learn to use (both for me and my less technical colleagues who have to use it). Support staff from Zoho was on hand to help install the software and get it up and running, and we had it up and running within about an hour. Whenever I have had any issues, the Zoho support team has been able to figure it out in a very short period of time. The fact that it ties in with other Zoho AD tools (Self Service Plus, ADAudit Plus, etc) is a huge plus - we were able to take advantage of bundling pricing to make things more reasonable for us. There are also regular updates to the tool to take advantage of new functionality and security updates, which help ease my Security teams' minds. Cons My only negative is that it can sometimes take a while to get a hold of a support person when there is an issue. I have waited a couple of days in the past (mid-week, not over a weekend). It appears they have outsourced their support staff, which may contribute to the problem of having a wide window of coverage, but I expect better from a large company like Zoho who has such great products. On top of that, the information on the customer forums is not usually useful or correct - so I have avoided it entirely since a few botched attempts early on. Review Source DR Dean R. Group Infrastructure Specialist Publishing Used the software for: 2+ years ### "ADManager+ - excellent integration with helpdesk" May 18, 2021 5.0 We have introduced a lot of automation from helpdesk using the API. This allows L1 technicians to perform functions they otherwise would not have access to in a secure manner. Pros Using this app to create new user accounts - it uses templates which can set a lot of changeable default field values, based on various criteria (such as department). We use the API to automate a lot of processes from our helpdesk software so we can click a button on a ticket and the action can place users in AD groups for example for various permissions (after approval). We don't even need to log into the app to do this. We also use the API to auto-disable user accounts and add expiry dates to leavers from info taken automatically from our payroll system. The auditing reports are great as we can easily find out who changed something and when. Cons It's not ideal for bulk technician management - sometimes adding one OU to multiple users can result in replacing the permission instead of adding it. The MFA option to remember the code for 180 days simply doesn't work (it asks for the code every day but it's not a showstopper). Review Source TG Tad G. Sr. Systems Administrator Used the software for: 2+ years ### "We purchased ADManager Plus in early 2015 and use it extensively with 125 techs in over 60 countries" May 9, 2018 5.0 Pros Automation and reporting functions let us improve our service level but spend less time doing routine tasks. Totally granular permission assignment capability. Rules-based templates, very customizable. Continually improving and adding new features. And there are frequent free online training sessions that improve our knowledge of the product's capabilities. Their tech support is very good to work with, very quick to respond. Cons The only problem I can think of is getting an invoice from Manage Engine in the form needed by our finance department so we could pay the maintenance bill. Review Source MR Marcus R. Information Security Analyst Used the software for: 2+ years ### "Great tool for support" April 10, 2018 4.0 Pros Live the fact you can search across multiple domains in one shot versus the one domain at a time approach through the traditional AD console. Vast reporting features, simplified the needs for any request to see information for various levels in organization. Cons Can be slow in IE. Reporting features should allow a little more fine tuning. Custom re Let's beeds to be tuned to allow for more searching features. Review Source GS GAVRIL S. Sr. System Engineer Used the software for: 2+ years ### "The software makes managing 4 separate AD domains easy. " April 11, 2018 5.0 Pros Reporting functionality makes it easy to find which tech is responsible for changes made across all the location and domain while not having to give elevated privileges and accounts on each domain. Cons Support is a little lacking in that there is not a way to track your open tickets and trying to get ahold of the tech you previously worked with is just not possible most of the time. Review Source jY joyce Y. system administrator Used the software for: 2+ years ### "I have many experience in purchasing software, ManageEngine has the best ROI value" April 23, 2018 5.0 AD auditing is great Pros The application is easy to use. The chat function to get technical support is great. They constantly has new functions to provide to users. Cons The website interface ManageEngine AD360 can be more user friendly. Jumping from one module to another may not always works. Review Source PR Pubudu R. Senior Enterprise Architect Used the software for: 2+ years ### "ManageEngine provides some great tools that are easy to use. " May 7, 2018 5.0 Pros All ManageEngine products are easy to use. Technical Support is great and provides solutions to problems on first call Cons There are no cons to any of the products I have evaluated. All of the tools are easy to use and affordable. Review Source EE Eric E. Director of Information Technology Higher Education Used the software for: 6-12 months ### "First class support and an easy to use UI" April 27, 2018 5.0 Short learning curve to take advantage of most of the features as well as quick deployment. Pros ROI is quick, and the support is easy to get to, not hidden like some companies. You can get to help from right inside some of the products. Cons The only bad thing is they do not make more products for us to enjoy like the half dozen we already have! Review Source RJR RENFORD JOSEPH R. IT ANALYST Retail Used the software for: I used a free trial ### "AD Managerplus makes life by automating Active directory tasks with simple interface" April 22, 2021 5.0 AD management has been a cake walk with all reporting automated. Pros Active directory left untouched , automate and streamline AD tasks with little scripting knowledge, simple user interface Cons AD managerplus is heading the right direction with feature being added on a regular basis , i have absolutely no hiccups thus far in my usage . Review Source CF Chad F. Admin Used the software for: 1-2 years ### "No issues getting new user creation template set up since the support tech handled everything" May 10, 2018 4.0 Makes it easier for admins Pros Very flexible yet powerful. Thank you for all the Azure and O365 tie-ins. Don't stop helping the on premise or hybrid users. Cons No DirSync but was told it is coming. AD Delegation is a little clunky to figure out. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.