# Finesse Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Finesse Software - reviews, pricing plans, popular comparisons to other Enterprise Resource Planning products and more.

Source: https://www.capterra.com/p/1435/Finesse

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# 

 Finesse Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Finesse

## What is Finesse?

Business management software for project-oriented manufacturers of capital equipment and complex products.

## What is Finesse used for?

[Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/)

Overall rating

Based on 9 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Finesse

4.3 (9)

VS.

[4.5 (13,544)](https://www.capterra.com/p/184581/Asana-PM/reviews/)

Starting Price

Contact vendor

Starting Price

$10.99

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.1 (9)

Ease Of Use

4.4 (12,144)

Value For Money

3.6 (5)

Value For Money

4.4 (8,718)

Customer Service

3.8 (6)

Customer Service

4.3 (7,817)

## Finesse alternatives

[4.2 (1,291)](https://www.capterra.com/p/135618/Odoo/reviews/)

Starting price

$31.10

Per User, Per Month

[4.2 (1,991)](https://www.capterra.com/p/135757/NetSuite/reviews/)

Starting price

Contact vendor for pricing

[4.4 (2,883)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

[4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/)

Starting price

Contact vendor for pricing

[View all alternatives](https://www.capterra.com/p/1435/Finesse/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Inventory Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Track and manage inventory levels to maintain proper supply

Project Management

3.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Plan and coordinate all the resources, costs and time needed to execute assignments

Purchase Order Management

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Create, send, and track purchase orders and their statuses

Financial Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Plan, manage, and track the financial activities of an individual or organization

HR Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Automates core HR functions such as talent management, employee evaluation and learning management

Warehouse Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage and track operations and inventory within warehouses

Finesse 7 features

Application programming interface that allows for integration with other systems/databases

Plan, manage, and track the financial activities of an individual or organization

Automates core HR functions such as talent management, employee evaluation and learning management

Track and manage inventory levels to maintain proper supply

Plan and coordinate all the resources, costs and time needed to execute assignments

Create, send, and track purchase orders and their statuses

Manage and track operations and inventory within warehouses

Get Advice

We can help you find the software with the features you need.

Features

4.0 (9)

4.0

Based on 9 reviews

## Pricing

Value for money

3.6 (5)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

3.6 (5)

3.6

Based on 5 reviews

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## Support, customer service and training options

Customer Service

3.8 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (6)

3.8

Based on 6 reviews

## User reviews

Overall rating

4.3

Based on 9 reviews

Filter by rating

5(5)

4(2)

3(2)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LD

lindsay d.

Provisioning

Internet

### "Finesse "

3.0

Overall Rating

3.0

3.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

0.0

0.0

Likelihood to Recommend

5/10

July 18, 2022

Overall I have had a neutral experience with using this program.

Pros

It is fairly simple to use. It allows you to see you call history and also the status of other employees. It gives you the option to adjust your personal status throughout the day which is nice to know if a co worker is just out on break and your needing to interact with them you have a general idea of when they will return.

Cons

I feel as though there are a lot of times that the program crashes or just has times where it will glitch. There has been times that you could not log out for the day or change your current status.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AU

Anonymous User

Qa Analyst

Information Technology and Services

### "Love using it everyday "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 26, 2022

Pros

Great tool to see track of task ans the ones i queue, also Cisco finesse has made the things little easier to work with You can see Integrations with multiple providers

Cons

There needs to be a lot of setups, but once done, it works smoothly with no issues, make sure the set up is correct because troubleshoot will take a lot of time

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Cora D.

Membership Services Representative

Insurance

### "User Friendly but crashes frequently"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

6/10

March 4, 2021

Great software for management because it allows them to manage different call queues and give agents access to the queue they should be answering. A bit of a headache for the agents themselves with dropped calls, login issues and difficulty transferring calls.

Pros

It is very easy to use and offers a great selection of statuses to select. It is available at a lower cost that comparable programs. Other features will "pop up" when you are in a call to remind you of other tasks that need completing.

Cons

Frequent crashes or being able to not login to the program. Cannot call from phone links you have to manually input numbers to call out. Calls dropped while on the phone with customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JC

Jeanette C.

Peer Technology Specialist

Information Technology and Services

### "Easy to use, crashes"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

February 14, 2021

Overall the visual format is nice and its handy handling ques- but the issues with consulting and transferring calls can get really annoying.

Pros

It's easy to que calls, see call history, check status of coworkers, and set your status to ready. I also really appreciate the pop up when I get a call, that way even if I'm on a different tab its clear to see.

Cons

It's had multiple issues with the consult feature (transferring/3-way calls) and even making calls with it can drop and just sign everyone out. Usually we only receive calls, but it's still tedious dealing with a dropped phone call when working with customers. I also think it would be handy to have a call timer reminder function- for example when helping my customers I should only be on the line for about 20 min max. but if I'm not on the specific tab I lose track of time. Having a pop up saying "Reminder: Your recommended 20 min are up" would be useful.

Switched from

[Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/)

We made the switch to Finesse to better que the phone lines, but now we use both since finesse fails on consult.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

IT services

Information Technology and Services

### "Use of Finesse "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 12, 2020

Would recommend to anyone that has a large scale of people on phones

Pros

finesse is good for call management , depending how many queues you have you can control who can access which queue while keeping track of time.

Cons

n/A

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Matthew S.

Customer Service Representative

Hospital & Health Care

### "Needs more integration"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

7/10

November 26, 2019

I love keeping my call logs in a centralized place but I’d also like to keep the recorded calls in this same program (this is done with another program). I think this is a great start, but could use some more integration with clickable links on websites if the operating system recognized this program as one that can make outgoing phone calls.

Pros

This software shows my call history, time during calls, and current state. It allows me to easily switch states from available to unavailable.

Cons

It does not allow me to click a link to make a call from a site I found on a web site. This would save me time over a week or so by not having to copy and paste each phone number into Finesse, but just click to call, like Google Voice in the Google Chrome browser.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Kecia B.

Sr Rep

Insurance

### "crash"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

2.0

2.0

Likelihood to Recommend

4/10

August 8, 2019

Pros

not very much it constantly crashes just a pain

Cons

we need a new system this system is not reliable

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MD

Mikala D.

Guest Relations

Hospitality

### "Great Product!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 30, 2018

It is a great product and I recommend it for all businesses

Pros

I love the ability to change your 'status'.

Cons

Sometimes when working from home, uit will kick me off.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Service Desk Analyst/ On Site Technician

Law Practice

### "Finesse makes inventory management easy. "

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

5.0

5.0

Customer Service

1.0

1.0

Likelihood to Recommend

4/10

February 12, 2018

Pros

I like that I can add tracking information to assets and add descriptions and costs as well. I think these are the fundamental things needed for asset management

Cons

It can be difficult to use. I spend a lot of time reviewing the help documents and go ogling answers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/1435/Finesse/reviews/)

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