# Finesse Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Finesse Software - reviews, pricing plans, popular comparisons to other Enterprise Resource Planning products and more. Source: https://www.capterra.com/p/1435/Finesse --- # Finesse Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Finesse ## What is Finesse? Business management software for project-oriented manufacturers of capital equipment and complex products. ## What is Finesse used for? [Enterprise Resource Planning](https://www.capterra.com/enterprise-resource-planning-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Finesse?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.essfinesse.com&name=Finesse) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Finesse 4.3 (9) VS. [4.2 (2,041)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (9) Ease Of Use 4.0 (1,997) Value For Money 3.6 (5) Value For Money 3.9 (1,587) Customer Service 3.8 (6) Customer Service 3.8 (1,691) ## Finesse alternatives [4.2 (1,306)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.6 (6,035)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (2,988)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/1435/Finesse/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Inventory Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply Project Management 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Plan and coordinate all the resources, costs and time needed to execute assignments Purchase Order Management 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, send, and track purchase orders and their statuses Financial Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan, manage, and track the financial activities of an individual or organization HR Management 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Automates core HR functions such as talent management, employee evaluation and learning management Warehouse Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and track operations and inventory within warehouses Finesse 7 features Application programming interface that allows for integration with other systems/databases Plan, manage, and track the financial activities of an individual or organization Automates core HR functions such as talent management, employee evaluation and learning management Track and manage inventory levels to maintain proper supply Plan and coordinate all the resources, costs and time needed to execute assignments Create, send, and track purchase orders and their statuses Manage and track operations and inventory within warehouses Get Advice We can help you find the software with the features you need. Features 4.0 (9) 4.0 Based on 9 reviews ## Pricing Value for money 3.6 (5) ### Starting price Contact vendor for pricing Free trial not available Value for money 3.6 (5) 3.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (6) 3.8 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 9 reviews Filter by rating 5(5) 4(2) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent LD lindsay d. Provisioning Internet ### "Finesse " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 July 18, 2022 Overall I have had a neutral experience with using this program. Pros It is fairly simple to use. It allows you to see you call history and also the status of other employees. It gives you the option to adjust your personal status throughout the day which is nice to know if a co worker is just out on break and your needing to interact with them you have a general idea of when they will return. Cons I feel as though there are a lot of times that the program crashes or just has times where it will glitch. There has been times that you could not log out for the day or change your current status. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Qa Analyst Information Technology and Services ### "Love using it everyday " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 26, 2022 Pros Great tool to see track of task ans the ones i queue, also Cisco finesse has made the things little easier to work with You can see Integrations with multiple providers Cons There needs to be a lot of setups, but once done, it works smoothly with no issues, make sure the set up is correct because troubleshoot will take a lot of time Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Cora D. Membership Services Representative Insurance ### "User Friendly but crashes frequently" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 March 4, 2021 Great software for management because it allows them to manage different call queues and give agents access to the queue they should be answering. A bit of a headache for the agents themselves with dropped calls, login issues and difficulty transferring calls. Pros It is very easy to use and offers a great selection of statuses to select. It is available at a lower cost that comparable programs. Other features will "pop up" when you are in a call to remind you of other tasks that need completing. Cons Frequent crashes or being able to not login to the program. Cannot call from phone links you have to manually input numbers to call out. Calls dropped while on the phone with customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jeanette C. Peer Technology Specialist Information Technology and Services ### "Easy to use, crashes" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 February 14, 2021 Overall the visual format is nice and its handy handling ques- but the issues with consulting and transferring calls can get really annoying. Pros It's easy to que calls, see call history, check status of coworkers, and set your status to ready. I also really appreciate the pop up when I get a call, that way even if I'm on a different tab its clear to see. Cons It's had multiple issues with the consult feature (transferring/3-way calls) and even making calls with it can drop and just sign everyone out. Usually we only receive calls, but it's still tedious dealing with a dropped phone call when working with customers. I also think it would be handy to have a call timer reminder function- for example when helping my customers I should only be on the line for about 20 min max. but if I'm not on the specific tab I lose track of time. Having a pop up saying "Reminder: Your recommended 20 min are up" would be useful. Switched from [Cisco Jabber](https://www.capterra.com/p/212050/Cisco-Jabber/) We made the switch to Finesse to better que the phone lines, but now we use both since finesse fails on consult. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User IT services Information Technology and Services ### "Use of Finesse " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 12, 2020 Would recommend to anyone that has a large scale of people on phones Pros finesse is good for call management , depending how many queues you have you can control who can access which queue while keeping track of time. Cons n/A Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matthew S. Customer Service Representative Hospital & Health Care ### "Needs more integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 26, 2019 I love keeping my call logs in a centralized place but I’d also like to keep the recorded calls in this same program (this is done with another program). I think this is a great start, but could use some more integration with clickable links on websites if the operating system recognized this program as one that can make outgoing phone calls. Pros This software shows my call history, time during calls, and current state. It allows me to easily switch states from available to unavailable. Cons It does not allow me to click a link to make a call from a site I found on a web site. This would save me time over a week or so by not having to copy and paste each phone number into Finesse, but just click to call, like Google Voice in the Google Chrome browser. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kecia B. Sr Rep Insurance ### "crash" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 August 8, 2019 Pros not very much it constantly crashes just a pain Cons we need a new system this system is not reliable Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Mikala D. Guest Relations Hospitality ### "Great Product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 30, 2018 It is a great product and I recommend it for all businesses Pros I love the ability to change your 'status'. Cons Sometimes when working from home, uit will kick me off. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Service Desk Analyst/ On Site Technician Law Practice ### "Finesse makes inventory management easy. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 4/10 February 12, 2018 Pros I like that I can add tracking information to assets and add descriptions and costs as well. I think these are the fundamental things needed for asset management Cons It can be difficult to use. I spend a lot of time reviewing the help documents and go ogling answers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/1435/Finesse/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)