# Bookalet Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Bookalet the right Real Estate Property Management solution for you? Explore 19 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/143505/Bookalet/reviews

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Bookalet

4.8 (19)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Bookalet

Ease of use

4.7

Customer Service

5.0

## Showing most helpful reviews

Showing 1-19 of 19 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Helen R.  
Holiday Accommodation Director  
Hospitality  
Used the software for: Less than 6 months

### "First and only online booking system"

February 4, 2019

5.0

I think the system offers magic - so far I have took bookings early sunday morning and late saturday night, and when out with my family that I would have otherwise missed. The feedback from the guests is 100% positive and we are still able to take phone bookings for those unwilling to embrace online. Great customer service!

Pros

This booking system is amazing... we have been running self catering accommodation for a number of years dealing with specialist guests and I have been wanting to introduce an online system for a number of years. The partner who managed the admin retired at Xmas and I was able to introduce Bookalet - it was easy to intergrate into the web site - a simple line of code - I was able to list multiple properties and with my chosen payment system, I have been thrilled to take online bookings, and the automate system saves a huge amount of paperwork, and worry about over booking. If I have had a query, I have send off an email and the customer service has been great with an instant reply almost.

Cons

The only con - is that I be able to specialise a little more information in the automatic process initially but I have come to realise that each guests needs are specific different and that a box would not necessarily work anyway! What I like least... is the fact my retired partner would not imbrace the concept!

Review Source

JT

Jason T.  
Managing Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Bookalet - what a find!"

December 16, 2021

5.0

We love bookalet at South Devonshire Holidays. The software is fantastic at managing a single property as we do with Lodge Nine Finlake or multiple properties at South Devonshire Holidays. The package is simple to use, and they offer a free trial whilst you set everything up and get used to it. The support team is really helpful and very patient with easy questions. We have looked at other packages and found that you still cannot beat Bookalet for price, design, completeness of the software and the aftercare offered by the support team, and its management team.

Pros

User intuitive, practical, easy to use, fantastic front end for the guests, aids with managing the financial aspect of the lodge, brilliant reporting.

Cons

I haven't found any cons yet. If we find something that we would like added, we contact the development team, who will add it to their roadmap of enhancements if it's of use to many.

Reason for choosing Bookalet

1) Price 2) Comprehensiveness of the product (its more than just a booking system) 3) The Bookalet support team and management 4) The aftersales support

Review Source

AS

Alan S.  
Designer  
  
Used the software for: 6-12 months

### "Great if you work the Bookalet way!"

September 17, 2016

2.0

As someone who rents my holiday cottage through an agency as well as having a specific website for direct bookings, I found Bookalet unable to smoothly combine the two. The software wasn't easy to get to grips with and I felt that it had been bought out before enough beta testing had happened. When using the software it felt like "it was Bookalet's way or nothing". In the end I gave up (six months in and with a year's subscription paid) and turned to a free embedded Google Spreadsheet and sending emails via Outlook...

Pros

Simple webpage integration. Good support from Bookalet.

Cons

Too rigid in the way it works. Inflexible if you try to combine it with other booking methods/agencies you may be using. Not intuitive. Unless you paid for the FULL version of the software, emails were in plain text and didn't include logos etc. Everyone wants to present a professional face with their business and I felt this restriction was petty and manipulative.

Review Source

Response from Bookalet

October 18, 2016

Hi Alan, Thanks for your comments and general feedback. I was a little surprised you felt the system difficult to get to grips with as the overwhelming feedback we get is that it's very simple and intuitive to use. The bookalet service is based on our combined experiences of running a holiday lettings portal, our own holiday rentals and the bookalet system for the last 5 years. We take all feedback seriously as we see this as the best way of moving the product forward. We also provide a 30 day free trial so potential customers can fully evaluate the product prior to subscribing. We do appreciate the recognition that our customer service is good but would have preferred you to have made some of these points to us in more detail at the time. We can only strive to improve our offering so thanks again for the feedback.

HD

Heather D.  
Office Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Bookalet service is 5 star +"

October 21, 2016

5.0

We hunted around for a company that we could use as a booking system for 17 narrow-boats. Using different start dates, a variety of payment options and flexible enough to cope with change of start day and multiple payments but the system had to be uncomplicated as one of the users was not very good with IT so it had to be easy to use. Ross came up to our base and spent time showing us the Bookalet system after meeting with 5 companies, we chose Bookalet now after 2 years of using their service. We can say their service has always been impeccable, they reply to emails swiftly or answer the phone when I have phoned and taken on board any suggestions that I have made when they next do an upgrade. They keep in touch regularly with emails and updates. We have been so impressed with their service when looking for a company to build a new company website we knew we could trust Ross and his team.

Pros

It is so easy to use, no only does it send an email to the office when there is a booking enquiry but also a text to my phone. So customers can have an immediate reply and confirmation of their holiday wherever I am in the world. Been a cloud system means if there is ever a problem with the computer I can login on another one and have contact customers even at home. The price of the system is very reasonable and the saving on postage alone goes a long way to cover the cost.

Cons

We've not found one yet after 2 years of service

Review Source

AW

Alison W.  
Manager  
Automotive  
Used the software for: 1-2 years

### "Very good service and a good system"

November 24, 2021

5.0

The company are easy to contact on the phone and have been helpful any time I have called them. It was a reasonable price and a pretty seamless product.

Pros

I like how easy it was to use. I picked it up very quickly and the automation is really good as it cuts out alot of admin time.

Cons

I didn't feel there was anything that I didn't like.

Reason for choosing Bookalet

There was a full package for a reasonable price.

Review Source

sB

sebastian B.  
Business owner  
Hospitality  
Used the software for: 2+ years

### "Amazing and simple to use"

April 4, 2022

5.0

Brilliant and great customer service

Pros

Takes away the unnecessary and focusses on doing the basics well.

Cons

Could have some more agency features and income projections but not a deal beaker

Alternatives considered

[SuperControl](https://www.capterra.com/p/133969/SuperControl/)

Review Source

AN

Anna N.  
Director  
Hospitality  
Used the software for: Less than 6 months

### "Great value, lots of great features"

April 29, 2021

5.0

Great to finally have a proper overview of our bookings. The automated emails are fantastic.

Pros

Customer view is sophisticated and professonal looking and customisable colours a great thing. Love the automated emails, visibility of all bookings and ability to sort required actions, reports limited but do give a great overview, and integration with other sites was simple.

Cons

Not as sophisticated as some on the market but this is reflected in the price. Tricky to set up for a complete beginner but after some effort I got there. Limits on payment partners.

Reason for choosing Bookalet

Supercontrol expensive but way more sophisticated, but did not justify the extra ££ for a single unit. Freetobook similar but hard to work out the price as so many add-ons needed and was not as slick looking to customers. Also wanted a calendar view for guests rather than a drop down to put in dates and freetobook did bot have this option.

Review Source

DR

Diane R.  
Director  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Couldn't manage my business without Bookalet. "

September 5, 2018

5.0

Couldn't manage my business without Bookalet. Started using the system in 2014 as was growing the number of holiday homes and needed a professional management tool that worked for guests, clients and myself - this has been the answer. When I've had queries and contacted Bookalet, the response has been helpful, quick, efficient and very professional.

Pros

Easy to integrate with my website, easy to use, can access anywhere.

Cons

None I can think of, Bookalet has been very responsive.

Review Source

TC

Tanya C.  
Marketing Manager  
  
Used the software for: 2+ years

### "Great platform for landlords"

January 16, 2017

5.0

I absolutely love this product. It is easy to use and navigate and gives you as much or as little automation as you need or want. I am a very much part time landlord of a holiday rental property and I would be lost without this product. Their customer service is professional, efficient and prompt and no question is too silly for her. The only improvement they could make would be to develop an app. I would highly recommend Bookalet.

Pros

Easy to navigate Lots of automated features Everything clearly listed

Cons

Lack of app

Review Source

IS

Ian S.  
Owner  
  
Used the software for:

### "Glad I chose Bookalet!"

October 21, 2016

5.0

I looked at a number of providers of booking software. What initially drew me to Bookalet was their willingness to help and offer advice. Since deciding to use them I have not regretted it. I am pleased to say that the support has continued to be first class, with responses to emails being very quick. Only had to call once but again that issue was dealt with quickly. The functionality of the Bookalet solution is really good, I like the Facebook integration so that users can click through to the booking page directly from Facebook. There are also a number of options when it comes to displaying the availability calendar on your own website. The website has a User Guide section that really has everything you need. I was new to all this and expected to need a lot of help, but working my way through the User Guides was all I needed in the end. Thoroughly recommended!

Pros

Easy to use and a lot of functionality

Review Source

GP

Grace P.  
Director  
  
Used the software for: 6-12 months

### "Excellent booking system"

October 18, 2016

5.0

Bookalet was recommended to me by a webdesigner as the previous system I was using was incredibly archaic, not user friendly and the features were limited. I tried the free trial of bookalet and signed up after this session as I found that it offered everything I need in order to manage my holiday lets. The support team are great and are quick to respond to queries. The system is very user friendly with useful features and easy to use on a mobile phone. I can highly recommend this system.

Pros

Useful features, very user friendly, free trial available

Cons

Nothing I can think of

Review Source

CT

Colin T.  
Owner  
  
Used the software for:

### "Great software and a real time saver"

January 20, 2016

5.0

Until I discovered Bookalet, al, changes to my web site involved coding and uploading the new version to the server by FTP. So even small changes like a change in the nightly rate or a new booking to go on the availability calendar was a significant task. With Bookalet all that effort has gone - I just log on to the Bookalet site, make my amendments and click save. Job done. It's simple, it's quick and best of all, it looks really professional. And on the very rare occasion when I've had a problem I've been able to speak to someone on the 'phone and get it sorted really quickly.

Review Source

KS

Kristin S.  
  
  
Used the software for:

### "Brilliant Booking Software"

January 21, 2016

5.0

The hosted booking system works very well. It is very easy to set up, looks professional and very easy to integrate into our web site. Key to us was ensuring we did not double book - with three barns that was always something I worried about - and with the credit card payment system we don't have to monitor payments online (payment status is colour coded so you get an update at a glance). I have been told by guests that they found it the most professional system they have used booking holiday cottages. The Bookalet team is also incredibly approachable and helpful.

Review Source

NP

Nick P.  
Owner  
  
Used the software for:

### "Great product, great price, great service"

January 20, 2016

5.0

Bookalet offers 3 versions and migration up from one to the other is easy. I started with Lite, which let me try the features and decide what was important to me. I moved up to Gold when I saw that it provided all the flexibility that I needed. Since starting with Bookalet I have been able to manage the bookings of my holiday villa with ease and had all my questions answered by impressive support from the team at Bookalet. I would highly recommend the product for anyone renting properties at home or abroad.

Review Source

BC

Becky C.  
  
  
Used the software for:

### "Great software for holiday letting agency"

October 21, 2016

5.0

We started using Bookalet in 2013 when our holiday letting agency was starting out. Chose it for ease of use and great customer service, at an affordable price. Since then lots of new features have been introduced and it has grown with our own business, improving things year on year. Couldn't be happier with the service.

Pros

Ease of use, makes running our business on a day to day basis very simple

Cons

Nothing I can think of

Review Source

IS

Ian S.  
Md  
  
Used the software for:

### "The software has transformed the organisation of our booking processes"

January 20, 2016

4.0

Easy to set up and get to grips with. The workflow process is natural and well thought out. Can't think of any cons. We went live within a day in putting existing bookings and I spent the rest of the week integrating the various forms into my website. This integration was what sold me on this solution, and here is the small and only negative, I can't remove the bookalet branding from the forms but it is minimal.

Review Source

LB

Louise B.  
Owner  
  
Used the software for:

### "Just love Bookalet!"

January 25, 2016

5.0

Having tried other systems for my holiday let cottages (and given up as the service was terrible) I found Bookalet - and have never regretted my choice. It is incredibly easy to set up and use - and if you ever have any queries, these are answered very helpfully by return. It may not be the biggest booking system - but it's the best one I have found. Highly recommend.

Review Source

AC

Ashley C.  
Graphic Designer and Web Developer  
  
Used the software for:

### "Perfect Solution with top customer service"

January 20, 2016

5.0

After scouring the net for an out of the box solution to booking forms, Bookalet was by far the best and provided the most customisation and flexibility. As a web developer this saved me tones of time and was easy to integrate with the Narrowboat hire website we were remaking. All questions and concerns were quickly answered and dealt with. Thanks!

Review Source

AS

Adrian S.  
  
  
Used the software for:

### "I have found this software easy to integrate with our own website and to work efficiently and flexib"

January 27, 2016

5.0

The system works really well. Our designers found it staightforward to bolt onto our website. It looks professional to our guests who find it attractive to use. And it is easy for us to manage without taking up masses of time. I would be happy to recommend.

Review Source

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