itPBX Business Cloud
by itPBX
Who Uses This Software?
We serve small and medium sized businesses as well as start-ups.
Average Ratings
1 Review-
Overall
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Ease of Use
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Customer Service
Product Details
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Starting Price$19.95/month/user
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Pricing Details$19.95/mo per user or phone
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DeploymentCloud, SaaS, Web
Installed - Mac
Installed - Windows
Mobile - Android Native
Mobile - iOS Native
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TrainingDocumentation
Live Online
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SupportOnline
Business Hours
24/7 (Live Rep)
Vendor Details
- itPBX
- www.itpbx.com
- Founded 2013
- United States
About itPBX Business Cloud
itPBX offers high quality business VOIP services to small and medium sized businesses. We offer cloud-based phone systems to provide maximum up time and cost reduction with our enterprise level business phone technology. Get superior service while reducing cost by up to 50%. itPBX is designed to work with your business needs in mind. We offer a variety of services. Whether you just want a toll-free number with an auto-attendant or need an enterprise office phone system.
itPBX Business Cloud Features
- Auto Dialer
- Call Center Management
- Call Monitoring
- Contact Management
- Inbound Reporting
- IVR / Voice Recognition
- Outbound Reporting
- Predictive Dialer
- Telemarketing Management
- Voice & Data Integration
- VoIP
VoIP Review - Great Service!
Jun 08, 2015
Jason R.
Director of Operations
Management Consulting
Used the software for: 1-2 years
Source: Software Advice
Ease of Use
Features & Functionality
Customer Support
Likelihood to Recommend:
Not
Likely Extremely
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Pros: Their customer service is great! Our previous provider was bad about using off-shore support technicians and it would take days for us to get a response when we submitted a ticket. The staff at itPBX always respond and are very professional and helpful. They helped us set our entire system up including our auto attendant, call routing, on-hold music, and call schedules. Some of these things can be very difficult to do for non-technical users. Really pleased with the level of help they offer.
Cons: We had to purchase new phones when we switched from our landline phones, but they gave us great deals on the hardware.
Recommendations to other buyers: We had to get a dedicated internet connection for our phone system when we switched from our landlines to VOIP. This is going to be necessary for any business that makes the switch and has more than a couple of phones. If you're looking to make a switch to VOIP, I would definitely recommend getting a dedicated line for your phones. The staff at itPBX were also able to help give us some recommendations because they also provide IT support services. We have about 40 phones and use a T1 for them and it works great for our phone system.