--- title: "PingPlotter Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PingPlotter Software - reviews, pricing plans, popular comparisons to other Network Troubleshooting products and more." source_url: "https://www.capterra.com/p/143523/PingPlotter/" page_type: "product" language: "en" --- # PingPlotter Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PingPlotter ## What is PingPlotter? PingPlotter is a network monitoring and troubleshooting tool that goes beyond basic ping tests. Unlike speed tests, it continuously tracks metrics like latency, jitter, and packet loss, offering a detailed view of network health over time. Users can visualize the network path between a device and an endpoint, pinpointing issues at the router, ISP, or further along. The intuitive charts and diagnostics help quickly identify and resolve problems. Features include performance alerts, data sharing with technical teams, and connection quality assessments for VoIP, remote desktop, and video calls. PingPlotter can monitor a single computer or be deployed across multiple locations via PingPlotter Cloud, providing centralized reporting. By delivering actionable insights, PingPlotter helps troubleshoot efficiently, reduce downtime, and optimize network performance. ## What is PingPlotter used for? [Network Troubleshooting](https://www.capterra.com/network-troubleshooting-software/)[Network Monitoring](https://www.capterra.com/network-monitoring-software/) Top alternative Featured Overall rating Based on 177 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $6.99 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PingPlotter?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.pingman.com&name=PingPlotter) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PingPlotter 4.7 (177) VS. [4.6 (317)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) Starting Price $6.99 Flat Rate, Per Month Starting Price $95 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (177) Ease Of Use 4.6 (312) Value For Money 4.5 (115) Value For Money 4.6 (288) Customer Service 4.6 (105) Customer Service 4.6 (307) ## PingPlotter alternatives [4.4 (129)](https://www.capterra.com/p/172325/ManageEngine-OpUtils/reviews/) Starting price $138.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (358)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (44)](https://www.capterra.com/p/10008506/ManageEngine-OpManager-Plus/#reviews) Starting price $1233.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars Highest Rated [4.9 (55)](https://www.capterra.com/p/186876/Obkio/reviews/) Starting price $499.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/143523/PingPlotter/alternatives/) ## FAQs about PingPlotter Overview ### What problems does PingPlotter solve? PingPlotter solves hard-to-pinpoint network outages, packet loss, latency spikes, routing loops, and WAN link instability by turning connectivity data into clear visual evidence and historical trends. IT teams, network administrators, support staff, educators, and even nontechnical users use it to isolate fault locations and document ISP-side issues fast. Answer based on 34 reviews Overview ### Which roles and teams benefit most from PingPlotter? PingPlotter is most used by network administrators, network engineers, and IT teams that need to diagnose latency, packet loss, and connection instability across users, sites, and devices. Managers, directors, consultants, and business owners benefit from its visual monitoring to validate outages, support troubleshooting decisions, and communicate network performance issues clearly. Answer based on 177 reviews Overview ### What company size and industries is PingPlotter built for? PingPlotter is built primarily for small businesses, which make up 69% of reviewers, and is most used in Information Technology and Services at 20%. It also serves network administrators, IT teams, contact centers, legal IT departments, credit unions, VoIP providers, midsize firms, and enterprises for network troubleshooting. Answer based on 177 reviews Features and Usability ### What are the key features of PingPlotter? PingPlotter includes core network monitoring features like ping monitoring, traceroute path analysis, and real-time graphs for latency, jitter, and packet loss. Differentiating capabilities include historical timeline views, multi-target monitoring, threshold alerts, and reports that help document ISP outages, routing changes, and recurring connectivity problems. Answer based on 104 reviews Overview ### How well does PingPlotter diagnose network and internet issues? PingPlotter helps teams find packet loss, latency, jitter, and route problems quickly across local networks and internet connections. IT consultants, small businesses, and home offices value its visual history and clear graphs for proving ISP faults, though some users still need time to interpret traces or confirm whether issues are internal or provider-side. Answer based on 104 reviews Limitations ### Does PingPlotter have many bugs or technical issues? PingPlotter runs reliably for many teams and generally avoids major technical problems during ongoing network monitoring and troubleshooting. IT pros often describe it as stable and dependable, but some users mention a learning curve, occasional interface changes after updates, and frustration tied more to licensing or access limits than software defects. Answer based on 49 reviews Pricing ### How much does it cost and what fees or limitations are included? PingPlotter starts at $6.99/month for Standard Edition, with Professional Edition at 29/month and PingPlotter Cloud at 90/month. A free version and free trial are available, but reviewers say the free version is limited, the 14–15 day trial feels short, and Professional can seem pricey for occasional or home-office use. Answer based on 47 reviews Getting Started and Support ### How easy is it to onboard and train a team on PingPlotter? PingPlotter is generally quick to onboard for IT staff and beginners who need basic monitoring, with live online sessions, videos, and documentation available. Reviewers say the interface is intuitive enough for urgent use, but nontechnical users and teams learning deeper networking concepts often need more time and clearer documentation. Answer based on 32 reviews Getting Started and Support ### What customer support options does PingPlotter offer? PingPlotter provides email/help desk, FAQ/forum, knowledge base, and phone support. Users describe the support team as helpful and knowledgeable, often giving clear guidance that goes beyond basic troubleshooting. Some note that support helped them explain network issues and diagnose problems more effectively. Answer based on 5 reviews ## Features AI summary Based on 240 Network Troubleshooting reviews Capterra data shows that buyers of Network Troubleshooting software rank the following features as their top priorities: - **Alerts/Escalation** (**50%** of reviewers rated this feature as critical) - **Real-Time Monitoring** (**66%**) - **Remote Monitoring & Management** (**66%**) PingPlotter supports all three features reviewers call out most often: **Alerts/Escalation**, **Real-Time Monitoring**, and **Remote Monitoring & Management**. Together, these capabilities help businesses detect issues as they happen, respond faster to network disruptions, and manage distributed environments more effectively, allowing teams to maintain uptime and resolve problems before they affect users. Alerts/Escalation 4.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Real-Time Monitoring 4.8 (9) 111.11% of 9 reviewers that rated this feature as important or highly important Active monitoring of systems, applications, or networks Remote Monitoring & Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Server Monitoring 4.5 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Network Analysis 4.6 (16) 93.75% of 16 reviewers that rated this feature as important or highly important Run tests on a network to find the root cause of network issues Uptime Reporting 4.7 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Track the availability time for a designated network or website over a given period of time PingPlotter 27 features System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Measure the actual bandwidth available on a local network (LAN or WiFi) Track and monitor efficient handling of all changes/transitions Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Access client's system information, including hardware and software configuration, to perform diagnostics Track unplanned equipment or network failures Receive and/or send email notifications for urgent updates, requests, or other information A chronological record of actions or occurrences within a network, software, or process Monitor the IP addresses of the incoming traffic Observe and track the demand, usage, progress or quality of a system, product, or user Run tests on a network to find the root cause of network issues Tracks and makes accessible data on the health of servers and other network components. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Create a virtual version of operating systems, storage devices, or computer network resources Features 4.6 (177) 4.6 Based on 177 reviews ## Pricing Value for money 4.5 (115) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/143523/PingPlotter/pricing/) Standard Edition $6.99 Flat Rate,Per Month It includes: - Supports Two Targets From One Computer - 1-Second Sample Rate - Measure Latency & Packet Loss - Continuous Monitoring & History - Customizable Alerts - Trace & Timeline Graphs - Shareable Reports - Local Network Discovery Professional Edition $29.00 Flat Rate,Per Month It includes: - Dynamic Summary Views - Measure Jitter & MOS - REST API PingPlotter Cloud $90.00 Other,Per Month It includes: - Remote Data Collection - Automated Troubleshooting Assistant - Multiuser Support - Customizable Dashboards - Live Data Sharing - Pre-Hire Network Qualification - Network Quality Scoring - Weekly Network Quality Snapshot - Two-Factor Authentication - Single Sign-On (SAML) - Webhooks Value for money 4.5 (115) 4.5 Based on 115 reviews ## Support, customer service and training options Customer Service 4.6 (105) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (105) 4.6 Based on 105 reviews ## User reviews Overall rating 4.7 Based on 177 reviews Filter by rating 5(130) 4(44) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent RS Rafael S. IT Manager Information Technology and Services ### "A good, simple and fast to use tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 9, 2026 It was really a good tool for monitoring. It was simple, and has good customization options, like set the interval, which helps to avoid problems with some firewalls for security reasons. Pros It's quite simple to configure and use. In a few minutes you have already setled all the hosts you want to monitor. Cons The free option only covers a single host, which is a little frustrating, you can't monitor your internal and external connection at the same time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Marcus S. director Research ### "usuafell tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 26, 2025 Pros great tool that provides longer term monitoring of our NBN service. This has allowed me to look at intermittent drop outs Cons should have a free basic version for folks to use this would build a customer base and allow folks to look at product Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Operations Manager Information Technology and Services ### "Glorious, wonderful network analytics!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 26, 2025 I enjoy using PingPlotter when the need arises for it, I always find it an insightful product and the data it gives us is always very valuable. Pros PingPlotter is an incredibly powerful and valuable tool that has helped us monitor and diagnose connectivity issues for clients for many years. We have hardly ever experienced any bugs and issues. Furthermore, it's manage network management much easier now that we can see exactly where problems lie along our connection routes. Customer support from PingPlotter has never been an issue and I would say that as far as security and value for money is concerned, the product is well worth it. Cons The interface has a very small learning curve, but once you get used to it after playing around a bit you quickly find your feet and it becomes easier. Alternatives considered [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Reasons for choosing PingPlotter It seemed easier, cleaner and generally seemed a better bit. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LA Lyn A. Individual Writing and Editing ### "Pingplotter review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 30, 2025 Pingplotter has been very valuable in collating data to demonstrate a number of issues with my service to my ISP Pros Being able to monitor latency, jitter and packet loss across various websites & devices on local network simultaneously Cons It took a little while to work out how best to use it but there are lots of support articles & help available Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Stafford F. Network Administrator Law Practice ### "PingPlotter to the rescue!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2025 As mentioned earlier, I had been having dropouts with Internet at our business for a couple of weeks. We had checked everything on site. Nothing in our router or equipment had changed except our VOIP phones were having daily drops. When the ISP checked, their throughput was fine. It was the very minute complete packet loss drops that was causing all kind of h\*\*\* with our business phones. PingPlotter really came through to help nail down the culprit. Pros PingPlotter had the ability not only to show the problem but write a screenshot of the packet loss to a folder which made it easier to prove to the ISP that there indeed WAS a problem with the feed. I had chased this problem and argued with the ISP for that their system was dropping packets for two weeks with no avail. With the proof from PP, they finally sent a technician out and amazingly found they had a problem! Cons Not really applicable. There is a bit of a learning curve but you have that with any piece of technology that has this kind of depth of information. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JS Jason S. Public Safety IT Specialist Government Administration ### "Ping Plotter is great" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 21, 2025 My experience has been wonderful. We have been able to locate some latency issues with our switch itself and can now troubleshoot the problem. Pros I loved the fact that I could as many deices that I wanted for a continuous PING. Cons I have not found a way to create any graphs for each device and export them. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PE Payton E. Office Manager Religious Institutions ### "Ease of Use for the Every Day Person" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 4, 2025 Pros PingPlotter provided an excellent way for our church to have cumulative data to share with our internet provider regarding outages and low speeds we were experiences. I also really liked the many articles that explained the process in laymen terms. Cons The data is a little over my head; however, getting the data to someone who knows what is actually means was easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Morne L. Software engineer Accounting ### "Great tool!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2024 This tool has been great in trying to identify if issues lie with me or the game server I am trying to play on. Pros Ping plotter is super easy to use for debugging networking issues Cons Wish there was a free program for non commercial use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS Nadine S. None Entertainment ### "PingPlotter" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 18, 2024 PingPlotter helped us determine where the bottlenecks were between us and the gaming servers. Our ISP was given pingplotter results to work with and rectify the problems. This is a very useful tool for troubleshooting network issues Pros Ease of use. Visual presentation of the results. Cons Sometimes reported incorrect packet loss on internal functioning network devices Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carlos C. IT Internet ### "PingPlotter Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2023 Pros Helped diagnose intermittent network problem Cons none at the moment none at the moment ... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/143523/PingPlotter/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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