# PingPlotter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PingPlotter the right Network Troubleshooting solution for you? Explore 176 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/143523/PingPlotter/reviews --- PingPlotter 4.7 (176) [View alternatives](https://www.capterra.com/p/143523/PingPlotter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of PingPlotter Ease of use 4.6 Customer Service 4.6 ## Pros and Cons in Reviews BV Benjamin V Operations ManagerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Customer support from PingPlotter has never been an issue and I would say that as far as security and value for money is concerned, the product is well worth it.“ September 26, 2025 JS Jason S Public Safety IT SpecialistGovernment Administration, 201 - 500 employeesUsed the software for: I used a free trial. “I have not found a way to create any graphs for each device and export them.“ April 21, 2025 JS Jason S Public Safety IT SpecialistGovernment Administration, 201 - 500 employeesUsed the software for: I used a free trial. “I loved the fact that I could as many deices that I wanted for a continuous PING.“ April 21, 2025 NS Nadine S NoneEntertainment, Self-employedUsed the software for: I used a free trial. “Sometimes reported incorrect packet loss on internal functioning network devices“ January 18, 2024 JA Joe A Executive DirectorInternet, 10,001+ employeesUsed the software for: Less than 6 months. “PingPlotter Professional makes it extremely easy to test, observe, and track performance for a large number of network elements and servers. “ December 22, 2022 AF Alfonzo F Network ManagerBanking, 501 - 1,000 employeesUsed the software for: More than 2 years. “Sometimes the service stops running.“ January 26, 2022 SL Sven L IT EngeneerPrimary/Secondary Education, 51 - 200 employeesUsed the software for: I used a free trial. “We think about buying this great tool to help us daily to see quick in which segment might be a network problem and to be able to act fast and efficient“ June 14, 2023 JB Jonathan B Content CreatorEntertainment, Self-employedUsed the software for: I used a free trial. “I've been having an extremely bizarre ping issue ever since signing up with Cox.“ May 13, 2022 ## Showing most helpful reviews Showing 1-25 of 176 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert W. Senior Product Development Scientist & QC Manager Chemicals Used the software for: I used a free trial ### "A simple to use tool that tells you the state of your Internet connections" January 18, 2019 4.0 I got PingPlotter because I was having flaky Internet connections, and I couldn't figure out what the problem was. I could use Email and simple web surfing, but anything more than that was difficult at best and impossible at worst. Windows 10 Ping program wasn't very helpful. I went online looking for a better, free solution, and I saw many recommendations for PingPlotter. PingPlotter comes with a 15 day free trial of the Pro Version, and that turned out to be very helpful. By monitoring multiple targets continuously over several days, I found patterns in my Internet connection that helped me figure out, in consultation with my ISP where the problems were. I am now working towards a resolution of those problems. I highly recommend PingPlotter as a simple-to-use, helpful tool for diagnosing Internet connection problems. Pros Easy to download and install. 15 day free trial Easy to use. It's almost intuitive, but where it isn't intuitive, the help files are actually helpful. Provides helpful graphics that show the path my data is taking, how much packet loss is occurring, and where it is occurring. In the Pro version, you can continuously ping and monitor multiple targets for hours. Cons The free trial comes to an end. :-( The graphics would sometimes hang up when I was running continuous monitoring for hours, forcing me to reset and restart. Review Source VR Verified Reviewer Operations Manager Information Technology and Services Used the software for: 2+ years ### "Glorious, wonderful network analytics!" September 26, 2025 5.0 I enjoy using PingPlotter when the need arises for it, I always find it an insightful product and the data it gives us is always very valuable. Pros PingPlotter is an incredibly powerful and valuable tool that has helped us monitor and diagnose connectivity issues for clients for many years. We have hardly ever experienced any bugs and issues. Furthermore, it's manage network management much easier now that we can see exactly where problems lie along our connection routes. Customer support from PingPlotter has never been an issue and I would say that as far as security and value for money is concerned, the product is well worth it. Cons The interface has a very small learning curve, but once you get used to it after playing around a bit you quickly find your feet and it becomes easier. Alternatives considered [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) Reason for choosing PingPlotter It seemed easier, cleaner and generally seemed a better bit. Review Source RR Rachel R. Director Computer Networking Used the software for: ### "Looking at the Pro version. The tool works very well, but limited in ability for its price." February 12, 2018 3.0 Visibility of some network issues. I would purchase some licenses immediately if they were 1/5 of the price (which is where I would put a price on this software) however since the seat license is so high, I will look for other solutions. Pros Graphical representation of IP traceroutes and ping stats done at the same time. The graphical information is clear and concise, with the ability to scroll through a timeline to some extent. The software cleanly loads in Win10 without crashing. Cons Timeline information needs work as it's not intuitive to scroll through specific times/dates. There is no obvious way to look at a time period over 7 days and examine a 3 minute interval in detail for example. Pricewise; I purchased a Fingbox which is a physical device which has a lot more ability than this software although the uses are different I feel the value for money for this software is not good! The price of this software is way over priced for the pro version. There are no bulk purchase discounts at all so no incentive to purchase more than once license at a time. The features the software offers is very small for what you would expect at the price. There are many free tools out there which seem to do the same thing. Ultimately it won't take long for someone to write an equivalent at a sensible price. The trial period for the pro version should be longer. I didn't really get much time to spend on customisation. Take out the weekends and normal busy daily activities and there isn't really much time to spend on the testing it in 14 days. Review Source SF Stafford F. Network Administrator Law Practice Used the software for: I used a free trial ### "PingPlotter to the rescue!" May 8, 2025 5.0 As mentioned earlier, I had been having dropouts with Internet at our business for a couple of weeks. We had checked everything on site. Nothing in our router or equipment had changed except our VOIP phones were having daily drops. When the ISP checked, their throughput was fine. It was the very minute complete packet loss drops that was causing all kind of h\*\*\* with our business phones. PingPlotter really came through to help nail down the culprit. Pros PingPlotter had the ability not only to show the problem but write a screenshot of the packet loss to a folder which made it easier to prove to the ISP that there indeed WAS a problem with the feed. I had chased this problem and argued with the ISP for that their system was dropping packets for two weeks with no avail. With the proof from PP, they finally sent a technician out and amazingly found they had a problem! Cons Not really applicable. There is a bit of a learning curve but you have that with any piece of technology that has this kind of depth of information. Review Source MS Marcus S. director Research Used the software for: I used a free trial ### "usuafell tool" December 26, 2025 5.0 Pros great tool that provides longer term monitoring of our NBN service. This has allowed me to look at intermittent drop outs Cons should have a free basic version for folks to use this would build a customer base and allow folks to look at product Review Source Kevin L. Principal Insurance Used the software for: I used a free trial ### "Carrier issues validated" February 4, 2019 5.0 We’ve been having service outages with our Commercial- Time Warner/ Spectrum Cable internet service for a few months. We’ve had five different technician visits over this time trying to resolve the same issue. With all of the visits we have replaced every piece of internal house cabling and external drop to the pole tap, and all the modem/ router/ switches. And at a serious cost! The last two visits were by senior technicians and they came with laptops to show us the health history of our account. We had be writing down the times and dates of the outages to help them pinpoint the problem. What we found is their sampling rate time frame is way broader than they were telling us. Meaning we could tell them the service was out for say an hour on this day/time, but they couldn’t see it on their tools dashboard. Looking forward to clearing up the intermittent outages problem. Many thanks! Pros Easy of install and use. It wasn’t until we installed Ping Plotter and took screen shots of those subsequent days for QOS proof did they start to get somewhat serious about the problem! Up till then it was a patch it and move on. patch it and move on mentality. Now that we have our own tool, we gain better QOS data. Cons Glad to report we did not find any issues with the software. Review Source Héctor A. CEO / Lead Architect Information Technology and Services Used the software for: 1-2 years ### "Awesome option to see the status of the network" May 18, 2020 5.0 UI needs a refresh, But is a powerful tool to see your network status and if you're losing packaged you can start working on a fix before the network or services fall. Pros With PingPlotter we were able to monitor our networks connections status, both intranet and to the internet without issue, very useful to see when something fails and we have to fix it. Cons Kinda Pricy, UI can be improved it's kinda old compared to other solutions and sometimes hard to use, there are open source alternatives to do this work as well. Review Source Roberth C. Senior Engineer Network and System Used the software for: 1-2 years ### "Amazing tool to discover your network and detect issues" January 1, 2018 5.0 Pros Easy to use, Interface is clean and you can see information clearly Historical data is a treasure and you can use it to analyze with a lot of details Cons Honestly I don't find any problem with PingPlotter, just I can do a suggestion and it is include a option to send reports by mail with some frequency about specific target monitored. Review Source David W. Director Used the software for: Less than 6 months ### "Great tool to help diagnose network issues" December 5, 2017 5.0 I was able to effectively diagnose several connectivity issues and manage our network resources so that VOIP was not affected by other traffic. Pros I've been using PingPlotter Pro to help diagnose packet loss on our network which affects our VOIP calls. PingPlotter has been great allowing us to constantly monitor connectivity. I like that I can turn it on in the morning and go back to view a day's worth of performance, zoom in on certain time periods and add comments in real time to note what activity was occurring at that time. The knowledge base is also great to understand how the tool works and what issues to look for. Cons I wish there was a functionality to monitor not just pings, but also constant bandwidth useage. I also wish there were a way to assign device names on the network discovery tab. Review Source Krzysztof B. Retired Computer Software Used the software for: 2+ years ### "Using PingPlotter since freeware - 1998" May 21, 2021 5.0 I started to use it working for mainframe manufacturer when maintaining global intranet, started to use ping plotter to monitor the accessibility of the intranet nodes and their response time. Now, I use it to monitor my ISP performance. Pros Ease of use, path changes detection, just what you want to check on your ISP. One of the easiest programs to use for this purpose. Results saving/exporting is a big plus. Cons I would jump on the Android version, if available. Review Source LA Lyn A. Individual Writing and Editing Used the software for: I used a free trial ### "Pingplotter review" May 30, 2025 5.0 Pingplotter has been very valuable in collating data to demonstrate a number of issues with my service to my ISP Pros Being able to monitor latency, jitter and packet loss across various websites & devices on local network simultaneously Cons It took a little while to work out how best to use it but there are lots of support articles & help available Review Source VR Verified Reviewer Theatre Arts & Video Gaming Scholar Computer Networking Used the software for: 2+ years ### "PingPlotter is a great replacement for the tiresome ping command " November 8, 2019 5.0 We use ping plotter when troubleshooting client networks. We use it quite a bit for basic ping and traceroute, but also for other issues - such as quality of service. By using PingPlotter, we are able to tweak hardware firewall rules to adjust throughput on network segments. We do this by adjusting rules while keeping notice of the latency visualization. For example, we have used PingPlotter to improve VOIP traffic by discovering unnecessary packet filtering. Pros The multi-connection capability of PingPlotter is definitely a strength. Combining ping with route information is also a key feature. Lastly, the visualization of data is much friendlier than just reading numbers. The strength of theses three together avoids the need for multiple command prompt windows to be open and also removes the guesswork out of keeping track of each. Cons The cost. It works very well, however, the cost (Professional Edition) is quite high. Review Source LN Luis N. CEO Wholesale Used the software for: I used a free trial ### "Excellent product to take into account for intensive control of a network." July 21, 2023 5.0 I really liked it as a tool, I think that everyone should have a network monitor of this caliber continuously to be able to rest easy. Pros The facility that it provides to use immediately, it took me just a couple of minutes to start monitoring the network and to be able to make an operating diagram. Cons the inability to make comparisons of time ranges simultaneously in a single analysis Reason for choosing PingPlotter A friend who is an expert in network and server configuration recommended it to me as an indispensable tool. Review Source JMR Jean Marc R. RSI Computer & Network Security Used the software for: I used a free trial ### "Recommended for all network analyzes" March 23, 2023 5.0 international application bandwidth problem in order to distinguish between slow internal networks and telecom operator routing changes Pros Pingplotter brings great ease of use for in-house application tracking. Monitoring the first 30 IP addresses at once is very practicalPingplotter provides great ease of use for monitoring internal applications. Monitoring the first 30 IP addresses at once is very convenient compared to a simple ping. Recommended for all network analyzes for its handling side and for developers to optimize their applications, and system services to monitor response times compared to a simple ping. Recommended for all network analyzes for its handling side. Cons pity that in the free version, the screenshots are not complete Review Source dB david B. Project Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very Happy with Ping Plotter" November 7, 2021 5.0 Pros Ping Plotter is extremely easy to use and understand. I am a novice with network issues and in the past have always relied on my internet provider to diagnose any issues with my network. With Ping Plotter i was able to provide my network provider the information that shown where the issue was and allow them to fix the issues at the source. Cons I was looking for something that was powerful and free, but found that Ping Plotter was the best, but is not free. Review Source DD Dave D. Systems Adminitsrator Financial Services Used the software for: 2+ years ### "Great product, great service! " December 14, 2022 5.0 Pros This product has been a staple in our environment to monitor trends to verify our customers experience is always as they expect. The network analysis and graph with logging is huge for us. Its also nice to still see some products that are a GUI instead of web interfaces. Cons no complaints from us. it does everything we ask at a great price. Review Source PP Peter P. Instrumentation & Monitoring Manager Civil Engineering Used the software for: 6-12 months ### "PingPlotter" January 11, 2022 4.0 PingPlotter enables us to keep a close eye on a list of about 30 targets, with immediate visibility on which targets are down or performing poorly. Pros Easy to load large list of targets. Easy to monitor each target as often as necessary (continuously if needed). Good visual tracking of latency. Cons Not sure yet how to add name to each IP target, especially in loadable target list. Review Source VR Verified Reviewer Senior Technology Architect Telecommunications Used the software for: 2+ years ### "Must have networking tool" September 6, 2018 4.0 I'm using PingPlotter on a Mac very often, it helps to spot where networking issue are on the entire path from source to destination. Very easy and visual Pros Easy to use and spot network error in minutes ! Cons The free version is too limited, you will switch to paid version very quickly Review Source GG Gary G. Technical Manager Oil & Energy Used the software for: I used a free trial ### "Latency Disruption" November 10, 2022 4.0 Overall, this service provided me the necessary information, visually, that something was not performing adequately. Pros What I liked the most about this software is the ease to set it up; I also liked the simplicity of the graphs for viewing and the ability to monitor multiple hops independently. Cons As a novice with this software additional information about how this software works and exactly how the hops affect the stream from the home portal relative to downstream. The red lines (loss packets) is great but I couldn't locate the range of latency information to determine what is good or bad...only numbers. By reading further on the website only then was I able to get a clear understanding of what I am looking at... A "knowledge" video would be beneficial for novice IT people like me. Review Source ZK Zandre K. Tier 2 Network Support Engineer Telecommunications Used the software for: 2+ years ### "Ping & Plot Investigations" January 19, 2021 4.0 When the root cause of packet loss on the network cannot be located via manual investigation, Ping Plotter can determine this via longer term monitoring. Pros It is sometimes difficult to determine the root cause of degradation within an ISP. With Ping Plotter you can accurately determine where it originates by locating the affected nodes between the network devices. Cons Not the most user friendly interface but understandable considering what we are using it for. Graph designs are a bit ugly to look at and sometimes agents do not want to share this with customers. Review Source SM Scott M. Strategy Government Administration Used the software for: I used a free trial ### "Packet loss issues" February 26, 2022 5.0 It is the simplest software to identify and resolve any issues related to network problems Pros After experiencing video lag and problems on MS Teams and Zoom, PingPlotter allowed me to narrow down and identify the core issues that were causing the problems, and further investigate with the router manufacturer Cons It can be complex to know how to use if you do not first watch tutorials or be guided by someone who has experience Review Source DM David M. Systems Architect Information Technology and Services Used the software for: Less than 6 months ### "PingPlotter for Network Troubleshooting" October 12, 2021 5.0 PingPoltter helped to identify and locate the specific hops that were causing intermittent service interruptions and highy latency issues. Pros The product is easy to install and use. It is great for capturing traffic over long periods of time. It comes with a friendly graphical interface which makes it easy to find packet drops and connection failures. This made it easy to identify issues and submit the results to our internet provider for quick resolution. Cons I couldn't find any feature that was missing nor could I find anything that wasn't included in the product. Reason for choosing PingPlotter Easy to implement, easy to use and was recommended by ISP engineers Review Source VR Verified Reviewer Teknisk Säljare Used the software for: ### "Excellent program to use when you have problem with your internetconnection" November 20, 2017 4.0 It is really easy to convince/show my internet supplier that i have big problems with my internet Connection (Speed is Awful ow at the moment) Pros Í usually check my internetsupplier who is not living up to what they promise. With this program i can make a log file over severel hours (Over Night) to proove to them that the internet Connection is bad (Low Speed).This is of cause very helpful to convince them about the problems that occurs many times during the day/night/weekends etc Review Source RR Rich R. Proprietor Computer Software Used the software for: 1-2 years ### "if everything ran as well as PingPlotter" May 24, 2022 5.0 PingPlotter does what it says. But that's not all. In my two instances using PingPlotter, both times their technical support team offered not only help with product usage, but expert guidance and education to help me understand the nature of my issues. This went far beyond help. Even if another product delivered similar results, the quality of customer service is tops. Pros PingPlotter has solved both my ISP related issues AND my own semi-self-inflicted user error. Cons This is so minor that I almost don't want to mention it, but in an update using the cloud version, the UI changed enough that I needed help from their support team. Review Source PM Patrick M. N/A Consumer Goods Used the software for: I used a free trial ### "Great for diagnosing home network problems" June 6, 2022 5.0 Fantastic overall experience. I would recommend this product to anyone! Pros PingPlotter was very easy to use and intuitive for someone who is not overly familiar with networking. The instructions on the website were very detailed and helpful. The visualizations and graphs were particularly helpful! I was able to use this information to prove to my internet service provider that there were problems. Overall, this is a great tool! Cons None! This software works seamlessly and I can't think of any suggestions for improvement. Review Source Similar Products Featured